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Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts). Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders and departments for cross-functional collaboration. Analyze performance data and implement improvement actions. Support recruitment, onboarding, and development of team members. Report on team performance, challenges, and achievements to management. Qualifications Experience: Experience in Problem-solving, fault-finding, and resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified to Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk and Parts teams (technical knowledge bases, DMS/ERP, ticketing/CRM). Escalation workflows, case lifecycle, and quality standards in technical support and parts processes Warranty/parts interactions: causal part identification, returns/traceability, pre-approval impacts on parts flow. Workforce management principles: coaching, performance management, skills matrices, scheduling. Customer experience metrics and principles (CSAT, first-contact resolution, fix-it-right-first-time). You can learn more about MSX International on our website: MSX International TPBN1_UKTJ

Omega Tutoring are looking for 1:1 tutors to support children in care, children with special educational needs and excluded pupils in Colchester and the surrounding areas. • We are looking for tutors to work on a 1:1 basis with students aged between 5-16 years old. • The majority of these students are disengaged in education and will be out of school, with many of them not on a school roll. • Sessions will take place either at the student's home or the local library. • Students are likely to have difficulty responding to conventional teaching and may have behaviour and/or SEN difficulties. They are also likely to be working below age-related expectations. • The majority of cases are for either 3 hours per day, 5 days per week but this can be flexible depending on the student in question. There is also the potential to work more hours by taking on more than one case. • The successful candidate will be expected to deliver sessions with a focus on English and Maths. Contract Details for Part-Time 1:1 Outreach Tutor position: • Location - Colchester • Position - 1:1 Tutor • Type of work - Tuition • Start date – ASAP • Contract type – Temporary • Duration / Likely Duration - Ongoing • Full time/part-time - Part-time Monday to Friday - various hours • Minimum rate of pay - 20 per hour Experience, Training and Qualifications required for t...

PSA Nuclear Safety Case Engineer - All Levels (Multiple Locations) - Hybrid. Nuclear Safety Case Engineer - Hybrid (Multiple Locations). Nuclear Safety Case Engineer - Hybrid (Multiple Locations).

My client specialises in Manufacturing made to measure wooden packing cases and arranging full export packing services to transport valuable goods across the world.

Oversee follow-up activities to ensure that follow-up of cases is done in accordance with the procedural documents.

Housing Officer (Complex Case Team)£35,500 per annum including Car allowance BedfordPermanentFull time (37 hours per week)We are looking for a self-motivated individual, preferably with Housing Management experien

A global engineering consultancy is seeking a Principal Safety Case Engineer to join their Energy unit in the UK. The role focuses on safety case production for nuclear power generation and requires a degree in a relevant field along with experience in nuclear or defense industries.

Delivery, Installation and Case Build Engineer. In this exciting position, you’ll take ownership of delivering, installing, and building state‑of‑the‑art refrigerated display cases to a consistently high standard.

A global leader in innovative legal services is seeking an eDiscovery Analyst/Senior Analyst to deliver cutting-edge solutions across litigation and regulatory matters.The role includes project execution, quality assurance, and collaboration with teams across the UK and Australia.Candidates should p

Join Mott MacDonald as a Principal Safety Case Engineer. We are looking to recruit a Principal Safety Case Engineer to join our team.

Job Title: Senior Safety Case Engineer. At Cavendish Nuclear we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Safety Case Engineer. As a Senior Safety Case Engineer you’ll have a role that’s out of the ordinary.

Prevent CTCOs play a key role in assessing if cases are suitable for Local Authority‑led management and refer cases to a Channel Coordinator. The core responsibilities of a CTCO fall with three main categories: Case Management, Engagement, and Police Support. Counter Terrorism Case Officer (CTCO)

We – the Energy Unit, specifically the Nuclear; Defence and Civil division are looking to recruit a Senior Safety Case Engineer to join our team.

As a Senior Case Management Systems Developer, you will be a lead technical resource for the development, configuration and ongoing enhancement of the firm’s case and practice management systems. To support the firm’s ambitious growth plans, we are looking for a skilled Senior Systems Developer

As a Senior Case Management Systems Developer, you will be a lead technical resource for the development, configuration and ongoing enhancement of the firm’s case and practice management systems. Senior Case Management Systems Developer. To support the firm’s ambitious growth plans, we are looki

Safety Case production and management e. PSA Nuclear Safety Case Engineer - All Levels (Multiple Locations) - Hybrid. PSA Nuclear Safety Case Engineer - All Levels (Multiple Locations) - Hybrid.

We – the Energy Unit, specifically the Nuclear, Defence and Civil division are looking to recruit a Principal Safety Case Engineer to join our team.

Were looking for a permanent Senior Safety Case Engineer to join our growing team, supporting key nuclear projects in Warrington, Leicester, Bristol, Newbury. You’ll play a vital role in delivering high-quality safety case work across various programmes. Write and review safety assessments and saf

A prominent NHS organization is seeking a full-time Band 6 Respiratory Clinical Nurse Specialist focusing on Non Invasive Ventilation (NIV).This role involves working within a dynamic team to deliver high-quality patient care at home for those needing NIV.Applicants should have extensive experience

A leading defense contractor in the UK is seeking a Principal Safety Engineer to provide technical leadership in safety engineering, mentor other engineers, and analyze nuclear submarine designs.Candidates should have a degree in a relevant STEM field and strong communication skills.Benefits include

The role involves case management, completing Section 184 decisions, and maintaining accurate casework using CRM. A recruitment agency in the United Kingdom is seeking a Senior Housing Options Officer to manage complex homelessness cases and provide statutory advice under the Homelessness Reduction

Offer technical leadership on safety case strategy, regulatory compliance, safety case documentation, as well as the supporting technical reports and calculations. As a Principal Safety Case Consultant you will have a role that’s out of the ordinary. Qualifications for the Principal Safety Case Co

We – the Energy Unit, specifically the Nuclear, Defence and Civil division – are looking to recruit a Principal Safety Case Engineer to join our team.

Housing Officer (Complex Case Team). We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times. Managing all safeguarding and complex ASB cases for

A law enforcement agency is looking for a Counter Terrorism Case Officer (CTCO) to join their Prevent Unit. This entry-level role involves managing cases and engaging with communities to combat terrorism.

A local governmental body in the United Kingdom is seeking an experienced Senior Planning Solicitor to manage complex legal matters related to planning and highways.The role offers hybrid working arrangements and involves supervising staff, providing legal advice, and attending committees.Ideal cand

A prominent engineering consultancy in the UK seeks a Principal Safety Case Engineer to lead safety assessments and production for nuclear projects.

Housekeeping Assistant / Cleaner - East Horsley.Are you looking for an active Part Time role? Join our Housekeeping team at De Vere Horsley Estate in East Horsley, Surrey!.We have a variety of shifts available working between 8am and 5pm (flexible start and finish times available if needed) to inclu

Spa Beauty Receptionist - Colchester.Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team

As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an.When it comes to keeping your site spick and span, we will need you to bring your 'A' game.We love to entertain! It's in our DNA!.We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Are

Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial OperationsBased in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday)As a Customer Service Representative, you will be responsible for m

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you becom

HR Course Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pa

HR Course Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pa

HR Course Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pa

Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.Why not use your skills to make a difference and join our Broadband Technical Team in Donca

Company descriptionJob Title: Customer Service Advisor – Twilight ShiftsLocation: OldburySalary: £28,800 plus bonus potential up to £2k p/y post probationContract: Full time – permanentHours: 40 Hours per week, shifts between - 15:00-02:00, Shift Pattern: Rotating shift pattern covering 365 da

Where: EE PlymouthFull time: PermanentSalary: £21,620 per yearStart Date: 16th February 2026Start your future with EE Where your voice could be the start of something bigWhats in it for you:Agreatstarting salary of£21,620 rising to £25,684 after completion of the apprenticeshipAn NVQ Level 2 in C

Location: Bedford MK43 Pay Rate: £14.Shift Pattern: Sunday to Thursday or Monday to Friday Hours: 10:00 PM 6:00 AM IMMEDIATE START LONG-TERM ROLE Are you looking for a stable, long-term role with excellent career prospects? Were recruiting for an FLT Multitask Driver to join a global logistics

Company description: Khne + Nagel (AG & Co.KG Job description: ?A vacancy has arisen within one of our customer's contract for a Multi-Task Warehouse Operative based at Wattisham, near Ipswich in Suffolk.This critical role involves reporting to the Warehouse Team Leader and performing driving and wa

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you becom

Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations.Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday).As a Customer Service Representative, you will be responsible for

Swiss German speaking Customer Service Advisor.Remote, with 1 day per month in the office.Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a.Swiss German-Speaking Customer Service Advisor.This role is primarily remote, offering flexibility with

We are looking to recruit an experienced receptionist on behalf of our client to work within a business centre environment.As a receptionist you will be dealing with centre clients daily on a face to face basis and via email and phone so excellent interpersonal & customer service skills are essentia

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you becom

Medical Receptionist / Care Navigator (EMIS Trained)Job Type: Permanent full time hoursHourly rate: £13.Hours:The working hours for this position are between 8:00 am and 6:30 pm.Additionally, you will be required to work one late night per w

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you becom

Direct Cleaning Services,We are looking to recruit a suitable operative to work 2 hours per day 10hours per week as a cleaning operative at St Mellions school.The position is term time only with at least 2 weeks deep cleaning in the summer holidays and Easter.The duties will be daily cleaning of a s