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  • Sales Account Manager
    Sales Account Manager
    2 months ago
    £55500–£57500 yearly
    Full-time
    London

    Company Overview Diancang UK specialises in Sino-UK trade and consultancy services, helping businesses navigate market opportunities between the UK and China. With deep expertise drawn from successful e-commerce experience in China, we support clients with market research, strategic advice, and practical guidance on expanding into new international markets. Our services include professional market research in the UK, strategic planning for China market entry, and support with business registration, development, and cross-cultural communication. Job Description This position offers an excellent opportunity for an experienced Sales Account Manager to build strong client relationships, oversee key accounts, and ensure that clients receive exceptional support throughout their engagement with Diancang UK. The role suits someone who combines relationship-focused sales expertise with commercial awareness and the ability to understand clients’ strategic needs across UK–China markets. Key Responsibilities • Manage and develop client accounts, ensuring strong relationships, satisfaction, and continued engagement. 2. Understand client needs and align consultancy services with their business goals across UK–China markets., 3. Monitor account performance, analyse sales information, and identify opportunities to expand service usage., 4. Prepare proposals, presentations, and reports for clients and senior management., 5. Stay informed about market trends and competitor activity relevant to client accounts., 6. Support coordination and guidance of junior team members when required., 7. Work closely with internal teams to ensure clients receive timely insights and high-quality service. Qualifications & Experience A minimum of 7 years’ experience in account management, sales, or client-facing commercial roles. Proven experience managing client relationships, handling accounts, and supporting sales activities. Strong communication and interpersonal skills, with the ability to engage professionally with clients at all levels. Solid understanding of sales processes, account retention strategies, and client needs analysis. Analytical ability to review account data, identify patterns, and propose commercially sound solutions. Excellent organisational skills and the ability to manage multiple client accounts simultaneously. Chinese language skills (Mandarin or Cantonese) are a strong advantage, due to the company’s cross-border focus. A degree in business, marketing, management, or a related field is a plus.

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  • Junior Projects Assistant
    Junior Projects Assistant
    12 hours ago
    £18000–£25000 yearly
    Full-time
    London

    Job description We are looking for a highly motivated and organised individual to join our team as Junior Projects Assistant. Candidates must have excellent numeracy skills, strong communication abilities, and a positive, proactive attitude. Our Company Inside Out Contracts Ltd are recognised as one of the UK’s market leaders for commercial furniture, with a friendly and dynamic team based at our head office & showroom in Greenwich, London SE8. We specialise in supplying contemporary furniture and bespoke design service globally to the leisure market and work with some of worlds the biggest and most exciting brands, particularly restaurants, hotels, airports, cruise liners & nightclubs. Some of our recent work includes: The Mondrian, F1 Experience, Ascot Racecourse, Hilton Hotels, Wimbledon, KOKO, The Shard, The Royal Albert Hall, Virgin Trains & Hotels, Marriot Hotels, VIP airport lounges, Curzon Cinemas, AMEX VIP Lounge at the O2, Krispy Kreme & Gails Bakeries UK roll out. Inside Out has ambitious international growth plans, with our newly opened New York office and a European office in Berlin supporting our European business. We are also proud winners of the King’s Award for Enterprise in International Trade 2025, recognising our global reach and contribution to UK exports. Job Specification We are looking for a highly organised and ambitious individual to work as Junior Projects Assistant. Candidates must have a good attitude, excellent numeracy skills, polite phone manner, IT skills and strong attention to detail. This is a fantastic opportunity to work in a fast-paced environment directly with our Key Account Manager and be part of the growing team at Inside Out Contracts, one of the best commercial furniture specialists in the UK. Interest in interiors and/or design is helpful. Job General Duties: • Respond promptly to new enquiries, • Calculating costs accurately, • Generating quotes on our CRM, • Liaising with clients and suppliers, • Administrative duties – including ordering samples, • Ensuring that paperwork is prepared for the sales team, • Keeping the CRM updated – including client details and live projects, • New business research Skills/Experience required • Excellent organisational skills and attention to detail, • Excellent Numeracy skills, • Good communication skills – spoken & written, • IT skills with good knowledge of MS Office Suite – Word, Excel & Outlook, • Experience with CRM useful, • Ability to multitask and ability to prioritise tasks and work under pressure, • Positive, can-do attitude, • Initiative and the ability to ‘make things happen’., • Punctual, reliable and adaptable. Start Date September March/April 2026 WHAT WE OFFER • Salary of £18k to £25k depending on experience, • Great prospects in a fast-growing company, • Working hours 9AM-5:30PM Monday - Friday with 1 hour lunch break., • Friendly team with an office dog, • Team nights out when company hits target Please note: This is a full-time, office-based position located above our modern furniture showroom in the heart of Greenwich, London (SE8). Remote or hybrid working is not available for this role. Due to the high number of applications we receive, if you have not heard from us by February 27th you have been unsuccessful on this occasion.

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  • General Manager
    General Manager
    16 hours ago
    Full-time
    London

    GENERAL MANAGER – LONDONThe General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDSCommercial & Revenue Leadership • Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage., • Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimize distribution channels., • Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market., • Ensure seamless daily operations, balancing efficiency with high service standards., • Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation., • Oversee guest satisfaction metrics (NPS, online reviews, feedback), continuously improving service delivery., • Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction., • Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market., • Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables., • Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality., • Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded., • Drive cost efficiency across all departments while maintaining quality and service standards., • Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities., • Inspire, coach, and develop a high-performing leadership team across both properties., • Champion a culture of accountability, empowerment, and continuous improvement., • Lead workforce planning, ensuring the right talent, structure, and succession planning are in place., • Act as the primary point of contact for ownership groups, ensuring transparency and trust., • Deliver clear, data-driven reports on performance, strategy, and key initiatives., • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives., • THE FIRE YOU CARRYA bachelor’s degree in Hospitality Management, Business Administration, or a related field, • 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences., • Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations., • Strong experience in managing multiple properties or large, complex hospitality assets., • Deep understanding of London’s corporate and leisure market., • Strong financial acumen, with experience in budgeting, forecasting, and cost control., • Excellent leadership and people management skills, with a proven track record of developing high-performing teams., • Advanced knowledge of revenue management strategies and dynamic pricing models., • Strong analytical, decision-making, and problem-solving abilities., • Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams., • Ability to drive operational efficiency while maintaining high guest satisfaction levels., • Strong communication and negotiation skills.

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  • Restaurant General Manager
    Restaurant General Manager
    3 days ago
    £45000–£50000 yearly
    Full-time
    Balham, Wandsworth

    Restaurant General Manager Freak Scene – London A chef-led, punk-spirited, Japanese & Pan-Asian restaurant The Role We’re looking for a dynamic, people-first General Manager to lead Freak Scene, a bold, food-driven restaurant founded by Scott Hallsworth (ex-Nobu Head Chef, founder of Kurobuta Restaurants). This is not a corporate hospitality role. This is a natural hospitality role. Freak Scene is about energy, personality, flavour, music, and vibe. We want a GM who lives on the floor, leads from the front, loves food, and can inspire a young team to deliver unforgettable guest experiences — every service. This role is critical to our next phase of growth and has clear progression into a senior leadership position as the group expands. What You’ll Be Doing Lead the restaurant day-to-day with energy, warmth, and authority Build, train, and inspire a young, hungry, service-driven team Champion a food-led, chef-driven culture — quality always comes first Deliver consistently brilliant guest experiences without corporate stiffness Work closely with the Founder and kitchen leadership to evolve the offer Own service standards, rota planning, payroll, stock control, and margins Drive sales through vibe, hospitality, upselling, and smart service Be hands-on during service — present, visible, and engaged Create a positive, inclusive, high-performance culture What We’re Looking For Proven experience as a General Manager or strong Deputy GM in a quality restaurant A genuine love of hospitality, food, and people Strong understanding of Japanese and Pan-Asian cuisine Solid knowledge of sake, wine, cocktails, and bar operations Commercially switched-on without being corporate Calm under pressure, positive by nature, and solution-focused Confident leading teams, setting standards, and holding people accountable Someone who brings personality, warmth, and edge — not scripts and buzzwords What This Is (and Isn’t) This is: Punk-rock attitude with serious food Chef-led thinking Natural hospitality A chance to grow with the brand This isn’t: Corporate hotel hospitality Clipboard management Ego-driven leadership A “sit in the office” GM role Why Join Freak Scene Work directly with a highly respected chef-founder Be part of a growing, creative restaurant group Real influence over culture, standards, and direction Genuine progression into senior leadership as the business scales A restaurant that values vibe, flavour, and warm hospitality.

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  • Sales Manager
    Sales Manager
    18 hours ago
    Full-time
    London

    We are seeking an experienced and confident Sales Manager to become part of our Team at The Ascott Hospitality UK. Please note this position is on a one year fixed term contract. You will report to the Director of Sales, managing a portfolio of accounts and maintaining relationships with new businesses and established clients, to support the wider business targets. As Sales Manager you will be responsible for: Independently managing and growing a portfolio of targeted relocation and serviced apartments, booking agency accounts to achieve the maximum market share and profitability from those accounts, by implementing a detailed account management process Organising and implementing regular client activities to cement the relationship with existing accounts, in accordance with the set objectives Maintaining current knowledge of the economic environment using competitive intelligence Acting as a sales champion to initiate a sales plan and ensuring your targeted property achieves total room revenue Complying with sales and price policy defined by the group when making proposals in order to promote the high profit price scales Working with Revenue team, Residents Managers and Sales team to identify the needs for Ascott UK, and confidentially proposing and communicating the solutions to the team Being an active and strong advocate in the wider commercial function of the business, identifying new client opportunities, participating in client pitches and promoting the Ascott Hospitality by attending tradeshows, events and networking opportunities Supporting and undertaking projects to drive new business opportunities (RFP, Trade Shows, Sales Campaigns, Sales Trips) Proactively identifying, targeting and winning new accounts for the Ascott properties via a structured pipeline process Completing monthly sales reports and ensuring the sales management system is updated correctly to comply with procedures. To be successful in the role of Sales Manager, we require: At least 3 years experience within a Sales environment A degree in Hospitality, Business or International Business Excellent organisational and time management skills Proven communication and negotiation skills This is your opportunity to be part of our team as a Sales Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving

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  • Frontend Senior Developer
    Frontend Senior Developer
    4 days ago
    Full-time
    Greenwich, Greenwich

    About us We're committed to helping companies look their best to potential candidates. We only grow if our users succeed --- we're dedicated to giving users all the tools they need to recruit successfully. We love to help make them feel like heroes at their companies ❤️ We want companies to have more time to spend on the relationship between their teams and candidates and to improve the overall quality of their recruitment experience. About the role We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning closing and end-to-end activation. A competitive, high energy, motivated individual who enjoys a challenge whilst acting with integrity at all times. Sound exciting? You might just be the one we're looking for 🌟 What you'll be doing • Outreaching prospects with multiple touch points across channels, focusing on cold-calling, • Developing and executing a robust lead-sourcing strategy, identifying key verticals, diversifying your prospects base, and maintaining consistent activity levels, • Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities, • Using solution-based selling to understand customer needs and communicate the value proposition, • Becoming a product expert, its market positioning, and the solutions it offers, backed by relevant, compelling case studies What you'll need • Fluency in English, • 3+ year of commercial experience, particularly in outbound sales and prospecting, • Excellent communication skills and articulation over the phone, • Proven determination and accountability in a fast-paced start-up environment, • Curiosity and an attitude of a quick data-oriented learner who thrives in a dynamic, collaborative environment, • Effective time management and organisation skills to balance customer engagement, deal closing, and CRM administration Nice to have • A degree in finance or a business related subject, • An entrepreneurial, problem-solving mindset, • To be a deal closer with a positive, creative, and innovative attitude, • Experience in a reputable start-up, • Excellent cross-functional project management skills for navigating complex sales environments and communicating with decision makers at all levels Benefits • Financial benefits that show we value your work, • Medical insurance for you and your close ones, • Flexibility to work from home, the office or abroad, • Exciting events year-round so you can get to know your team

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  • Commercial Manager
    Commercial Manager
    14 days ago
    £50000 yearly
    Full-time
    New Malden

    Details Salary: DOB Hours per week: 42.5 (M – F 0830 – 1800 *an hour unpaid break inclusive) Location: The role is ideally office-based, with flexibility open to discussion. Expected Start date: ASAP Reports To: Managing Director Main Purpose & Scope of the Job Our company has been the pioneer for Korean food throughout the UK, with key accounts throughout the leading multiple Grocery supermarkets, since 2007. We take huge pride in our achievements, having driven Korean food into people’s kitchens, not only through simple trading, but by being the experts of Korean food. We are looking for a Commercial Manager, who is as passionate as we are, creative and ambitious, and will drive revenue growth with our key Grocery partners, as greater opportunities have arisen. The Commercial Manager would ne hands-on, and need to adapt to a family-run company that has a deep-rooted Korean and Asian culture embedded within the company. You will report directly to the Directors of the company. Objectives and Key Responsibilities · Key Account Controller, leading the expansion of our listings and driving new listings into our existing key customers. · Develop the existing relationships, both with customers and brand owners. · Develop the existing Commercial Development Manager, setting clear objectives, targets, and goals, and assist with the pipeline of development accounts. · Develop the Executive who will handle much of the day to day communication, reporting, and supply chain. · Develop the annual JBP’s, both with customers and brand owners, whilst also undertaking the main account handling for each customer. · Understand and build strong relationships with different departments within the organisation. · Ensure discipline within forecasting, promotional planning, and financial management of the accounts. Skills and Qualifications · Approximately 10 years or more, of relevant experience, leading the large multiple Grocery accounts. · Proven ability to drive strategic relationships with senior counterparts on the retailer side. · Ability to deliver direct reports and work within a team who will assist the reporting. · Management and leadership experience within a management role. · Immense organisational skills required to deal with multiple customers, and ability to prioritise. · Cultural understanding and sensitivity, with ability to adapt to existing company culture, which is immensely fast-paced. · Excellent analytical and problem-solving skills · Ability to work on their own without supervision · Clear, confident, and concise communication abilities Recruitment Agencies Please note that we are NOT accepting applications from recruitment agencies for this position. Agencies are rejected to contact us regarding this role. Benefits Key benefits but not limited to, include: · Paid day off on your birthday · Yearly bonus · Free onsite parking · Holiday starting at 28 days plus a personal day rising to 29 days after 5 years (Bank holidays inclusive); · Pension scheme 3% contributed by the company · Annual pay review · 5% discount from Company’s retail stores Seoul Plaza and Cash and Carry ***IMPORTANT: Please ensure you attach your CV with your application. Interviews for suitable candidates will be conducted while the job advertisement is active. Please note that the posting may close earlier than the specified deadline, depending on recruitment progress. Please note: Due to the high volume of applications, if you do not hear from us within 2 weeks of submitting your application, please assume that your application has not been successful on this occasion. If you have any specific questions, please submit your CV

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  • Kitchen Manager
    Kitchen Manager
    18 days ago
    £42000–£50000 yearly
    Full-time
    London

    Description Incipio curates beautiful spaces with vibrant atmospheres for great times. We’re looking for a dynamic Head Chef who thrives in a fast-paced, multi-concept environment, from frying up crispy chicken during the lunch rush to plating elevated Mexican dishes for a sit-down dinner service. This is a varied, hands-on role where no two days are the same. You'll work closely with our Central Production Unit, lead with precision in logistics and labour planning, manage GP like a pro, and bring fresh ideas to life through concept development. The Role: As a Head Chef at Incipio, you will be an inspirational, strategic, and hands-on leader. You bring energy, joy, and a passion for people and high food standards - taking full ownership of your kitchen and team. You’ll oversee five unique food concepts ; Mexican, farm-to-fork, fried chicken, burgers, italian deli - working closely with our Central Production Unit (CPU) to ensure seamless operations, consistency, and quality across the board. From logistics and labour management to GP control and concept development, you’ll be at the heart of a fast-paced, dynamic food offering. We Expect You To: Have a passion for all things hospitality and the ability to drive your kitchen team to achieve the commercial and financial needs of the business. You curate a positive working atmosphere and are obsessed with inspiring your entire kitchen team to deliver to the highest standard on every shift. Own and deliver GP to budget, determine food inventory needs including managing stock, waste and ordering. Take total responsibility for ensuring the kitchen meets all regulations including sanitary and food safety guidelines. You develop your team to effectively communicate and consistently hold them to account on every shift to ensure that our guests receive exceptional food standards. You are responsible for the safety of your guests and the team while inside and leaving the venue. You understand what it means to be compliant in our venues and utilise the systems provided to do so. Ensure strict adherence to food hygiene practices and maintain the highest standards of cleanliness and safety. Working in collaboration with the Central Production Manager to ensure quality and inventory needs are met. Managing and owning the kitchen labour spend, rota planning to budget. Ensuring our recruitment is in line with company guidelines, recruiting brilliant skill and the correct people to elevate your teams delivery. Biannual team performance reviews, consistently training your team, encouraging development and company engagement with initiatives such as Kitchen Collabs and Apprenticeship Schemes. Engaging with various programs whether that’s in Development or Kitchen Engagement initiatives. Work independently, whilst collaborating with your General Manager and HQ to strategically plan the future of your kitchen, always thinking financially & commercially. Who You’ll Be: A proactive and warm leader, high energy and someone who loves to bring people together. Extensive leadership experience as a Head Chef, specialising in the coordination and execution of multiple, distinct food concepts. Have a keen eye for standards and take pride in every dish served. Creative, innovative and forward thinking. Multitasker, expert delegator and loves being in the thick of it. Someone who keeps calm when the tickets ramp up and service is in full flow. Someone who our chefs can aspire to be. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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  • Sales and Marketing Executive
    Sales and Marketing Executive
    1 month ago
    Full-time
    London

    Ackroyd Legal is a growing legal firm within the wider Ackroyd Group, providing services across conveyancing, litigation, and family law. We act for individual clients, investors, and professional introducers nationwide, delivering a consistent, high-quality service across multiple practice areas. Our growth is driven by strong relationships, efficient processes, and a focus on matching the right solicitor to the right client. The Role We are expanding our New Business Team and are seeking a commercially driven individual to help generate and manage instructions across both B2B and B2C channels, covering conveyancing, litigation, and family matters. This role is central to the firm, ensuring our solicitors are fully utilised with suitable work while maintaining excellent service standards for clients and introducers. Key Responsibilities B2B Business Development • Building and maintaining relationships with:, • Estate agents, • Mortgage brokers, • Developers, • Accountants, • Other professional introducers, • Promoting Ackroyd Legal’s legal services across conveyancing, litigation, and family law., • Generating a consistent flow of instructions from introducers and partners. B2C Lead & Client Management • Managing purchased leads from clients actively seeking a solicitor for:, • Property sales, purchases, and remortgages, • Litigation matters, • Family law matters, • Handling organic inbound enquiries via phone calls and email., • Converting enquiries into live instructions by allocating matters to the most suitable solicitor. Solicitor & Instruction Management • Managing a panel of solicitors across multiple practice areas., • Ensuring solicitors are consistently supplied with appropriate volumes of work., • Monitoring service levels, turnaround times, and overall client experience., • Acting as a liaison between clients, introducers, and solicitors to ensure smooth case progression. Progression & Strategic Growth • With experience, taking on responsibility for:, • Managing key introducer and supplier contracts, • Overseeing relationships at a regional and national level across the Ackroyd Group, • Supporting strategic growth and expansion across all departments What We’re Looking For • Excellent communication and relationship-building skills, • Confidence dealing with both professional introducers and individual clients, • Strong organisational skills and attention to detail, • A proactive, commercially minded approach, • Experience in legal services, property, or professional services is beneficial but not essential What We Offer • A central role within a growing, multi-practice legal group, • Clear progression into senior and national-level contract management, • Exposure to conveyancing, litigation, and family law work, • A supportive, professional, and performance-driven environment

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  • Dental Practice Manager
    Dental Practice Manager
    1 month ago
    £35000–£55000 yearly
    Full-time
    London

    Kensington Olympia Dental Clinic is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. We are hiring a commercially minded Practice Manager to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance. This role is ideal for someone with strong dental practice management experience who is highly organised, and confident leading a sales-focused front-of-house and patient journey. The Role You will be accountable for clinic performance across: • Reception and patient journey, • Diary utilisation and capacity planning, • Conversion rates (enquiries → consultations → treatment), • Team standards, training, and accountability, • Operational compliance and smooth daily execution You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance. Key Responsibilities Operations & Leadership • Lead the reception/admin team and keep the clinic running to a premium standard, • Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime, • Implement and maintain SOPs, checklists, and high-performance routines, • Manage stock, labs, suppliers, and service contracts Sales & Growth (Core Priority) • Drive booking conversion from calls, WhatsApp, website leads, and walk-ins, • Ensure follow-up systems are executed daily (no lead left behind), • Track and improve treatment acceptance through confident patient coordination, • Coach the team on scripts, objection handling, and premium patient communication, • Monitor key performance metrics and report weekly performance with action plans People & Culture • Recruit, train, and performance-manage reception and admin team members, • Run daily huddles and weekly reviews, • Promote a calm, professional, accountable clinic environment Compliance & Quality • Ensure smooth compliance with clinic standards (policies, records, protocols), • Work with leadership to maintain quality, audits, and governance routines Requirements (Must Have) • Minimum 2+ years as a Dental Practice Manager or senior dental management role, • Strong understanding of private dentistry operations and patient journey, • Proven ability to increase conversion, fill diaries, and drive sales outcomes, • Highly organised with excellent attention to detail and follow-through, • Confident communicator (phone, WhatsApp, email, in-person), • Comfortable leading a team and holding standards firmly, • Experience in a premium/private clinic environment (London preferred), • Knowledge of dental software(DENTALLY)/CRM systems, • Experience implementing scripts, scorecards, and performance dashboards How to Apply Apply with: • Your CV and a short cover note answering:, • Your dental management experience (clinic type, team size), • One example of how you improved conversions/diary utilisation, • Your notice period and availability Language: Portuguese and Spanish (preferred)

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