As a Complaints Specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring ...
Our client based in Coventry are seeking a customer complaints advisor to join their team. This is a contract basis until November, but may go permanent for the right candidate. Duties will include
This role involves managing complaints with professionalism and efficiency, driving improvements in customer experience, and supporting continuous improvement efforts. You will work closely with ...
JCT, warranties, engagement of architects and engineers, development agreements and long term leases - disputes: a discrete element of the role which might include complaints or managing external ...
Manage day-to-day customer interactions, handling escalated customer inquiries, complaints, and issues. * Work closely with other departments, including logistics, sales, and marketing, to ensure a ...
Manage customer complaints efficiently to ensure quick resolution and remedial action. * Liaise with the warehouse team to ensure on-time deliveries of customer orders. * Proactively update customers ...
Acting as first point of contact for customer complaints and recording the details accuratelyMaintaining consistency and adherence to strict compliance policies and all regulatory guidelines
Support the quality team in investigating complaints. * Ensure strict adherence of biosecurity protocols and procedures. * Assist in arrangement of both procurement and lease agreements for new ...
Handle any questions, concerns or complaints are dealt with * Use internal systems to investigate and record actions Person Specification: * Previous customer service experience essential * Excellent ...
Act accountably and handle customer complaints and concerns effectively, escalating when necessary. Manage personal workload in accordance with priorities and timescales as agreed with the manager ...
Handle any complaints in accordance with company procedures and regulatory requirements. * Conduct learning, training and assessment exercises in accordance with your identified development ...
... complaints, written correspondence and other back-office activities. You will move across different processes of the scheme learning new skills and processing different types of customer ...
... complaints from the store and raise with appropriate internal personnel if cannot answer. • Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service ...
Manage the customer complaints log and complete an investigation report. * To develop a trending system for key quality parameters, so production staff can react immediately to non-conformances. THE ...
As part of our thriving and vibrant team, you'll handle and respond to customer queries or complaints via telephone, email and in writing ensuring you provide clear, concise, and transparent ...
... with customer complaints and in a prompt, profession and proactive mannerReport any maintenance or safety issues whilst on shiftSkills and experience required for the role: Customer service ...
Answer general telephone enquiries * Assist with any complaints * Be customer focused ensuring that all customers are satisfied * Data entry * Be responsible for opening and closing the building ...
Undertake the investigation of complaints and inspections of premises, including joint inspections with other agencies to ensure compliance with legislation as required ensuring all relevant ...
Handle customer complaints or issues professionally and escalate to management when necessary. * Order Management * Process customer orders accurately and efficiently. * Produce and issue invoices ...
... the complaints/query processes using appropriate software. - Maintain appropriate resources within the team to deliver excellent customer service. - Manage the day-to-day tasks, practices and ...
... respect to complaints and debt cases requiring third party legal support.Support the professional development of team membersDevelop reporting for directors to enable them to take appropriate ...
Managing complaints * Completing all check in and check out procedures, inc. full inventory reports The characteristics that will make you a successful Property Manager at haart Estate Agents in ...
Hence, any non-compliances are highlighted to the Process Engineering Manager. • Manages CAPA and Change Control Processes, and customer complaints as per company procedures. • Manages relevant ...