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Trabajos customer service assistant en London - Page 4Crear alertas

  • Sales Representative
    Sales Representative
    hace 19 días
    Jornada completa
    London

    Job description We are seeking a dynamic and enthusiastic Brand Ambassador at Antzara Organisation to represent our company and promote our products or services. The ideal candidate will possess strong marketing acumen and exceptional communication skills, enabling them to engage effectively with customers and enhance brand awareness. As a Brand Ambassador, you will play a pivotal role in driving customer loyalty and fostering positive relationships within the community. Duties • Engage with potential customers to provide information about products or services, answering queries and addressing concerns., • Develop and maintain strong relationships with customers to encourage repeat business and referrals., • Collaborate with the marketing team to implement promotional campaigns and strategies effectively., • Collect feedback from customers to assist in improving products or services., • Maintain an up-to-date knowledge of the brand's offerings, industry trends, and competitor activities., • Utilise social media platforms to enhance brand visibility and engage with a broader audience. Qualifications • Excellent communication skills, both verbal and written, with the ability to convey information clearly and persuasively., • Strong interpersonal skills with a passion for building rapport with diverse individuals., • A proactive attitude with the ability to work independently as well as part of a team., • Flexibility to attend events outside regular working hours as required. Join us in making a difference through effective brand representation while enjoying an engaging work environment.

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  • Floor Manager
    Floor Manager
    hace 20 días
    £30000–£36000 anual
    Jornada completa
    London

    Break The Fast London is an award-winning brunch and global food concept known for bold flavours, high-energy service, and a vibrant dining experience. As we expand our capacity and introduce evening service, we’re looking for a Floor Manager to lead our front of house team and drive exceptional service standards. This is a hands-on role for someone who thrives in a fast-paced environment and knows how to run a busy floor with confidence. The Role You’ll be responsible for managing day-to-day service, leading the FOH team, and ensuring every guest has a great experience from start to finish. Key Responsibilities • Lead and manage busy brunch and evening services, • Oversee FOH team performance and ensure smooth operations, • Manage table flow, seating, and service speed, • Handle customer interactions, feedback, and complaints professionally, • Support and train FOH staff to maintain high standards, • Work closely with the kitchen to ensure efficient service, • Assist with opening and closing procedures, • What We’re Looking For, • Previous experience in a supervisor or floor manager role, • Strong leadership and communication skills, • Confident running high-volume service (brunch experience a plus), • Positive, energetic, and solutions-focused, • Able to stay calm under pressure and lead by example, • Passion for hospitality and great customer experience, • What We Offer, • Salary: £28,000 – £32,000 per year (depending on experience), • Full-time position (40–45 hours per week), • Opportunity to grow with an expanding brand, • Free staff meals, • Supportive and energetic team environment, • Location Break The Fast London Brockley, SE4

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  • Barista and Waiter / Waitress
    Barista and Waiter / Waitress
    hace 21 días
    £14 por hora
    Jornada completa
    London

    We are seeking a dedicated and skilled barista with experience in both coffee and juice preparation. You will play a key role in delivering a high-quality beverage experience to our customers, ensuring each drink is crafted to perfection. This is a hybrid front-of-house role, where you will also support the wider service team by taking orders, serving food and drinks, and contributing to an engaging and welcoming customer experience. Responsibilities: • Prepare and serve a variety of coffee and juice beverages in accordance with our quality standards, • Take customer orders accurately and efficiently, both at the counter and during service, • Serve food and drinks to customers while maintaining high presentation standards, • Maintain a clean and organised work area, adhering to all health and safety guidelines, • Engage with customers in a friendly and professional manner, providing excellent service and product knowledge, • Assist with inventory management and ensure supplies are adequately stocked, • Work collaboratively with the team to maintain a smooth and efficient service across all areas of the store, • Qualifications:, • Proven experience in coffee and juice preparation is essential, • Previous front-of-house or hospitality experience is highly desirable, • Strong attention to detail and a passion for delivering exceptional customer experiences, • Ability to work in a fast-paced environment and manage multiple tasks effectively, • Excellent communication skills, a positive attitude, and a team-oriented mindset

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  • Waiter / Waitress
    Waiter / Waitress
    hace 21 días
    £14–£16 por hora
    Jornada completa
    London

    We are seeking a dedicated and enthusiastic server to join our dynamic team in a vibrant restaurant environment. As a Server, you will play a crucial role in providing exceptional guest services, ensuring that each patron enjoys a memorable dining experience. You will be responsible for taking orders, serving food and beverages, and assisting with food preparation while adhering to food safety standards. Responsibilities Greet and welcome guests in a friendly and professional manner. Take accurate food and drink orders using the restaurant's ordering system. Serve food and beverages promptly, ensuring presentation meets our culinary standards. Assist with food preparation as needed, maintaining high standards of cleanliness and organisation in the kitchen. Manage time effectively to ensure timely service during busy periods. Provide recommendations on menu items and answer any questions guests may have regarding ingredients or preparation methods. Ensure compliance with health and safety regulations, including food safety practices. Handle guest complaints or feedback with professionalism, striving to resolve issues promptly. Collaborate with kitchen staff to ensure smooth service flow during peak hours. Requirements Previous experience in a restaurant or hospitality setting is preferred but not essential. Strong guest services skills with a passion for delivering excellent customer experiences. Basic maths skills for handling transactions and processing payments accurately. Effective time management abilities to prioritise tasks efficiently during busy shifts. Knowledge of food safety practices and culinary techniques is advantageous. Ability to work as part of a team while also being self-motivated when required. Excellent communication skills to interact positively with guests and team members alike.

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  • Assistant manager (Kitchen & Front of House)
    Assistant manager (Kitchen & Front of House)
    hace 23 días
    £30000–£32000 anual
    Jornada completa
    London

    At Monty’s, we do things properly. Fresh food, big flavour, fast service and genuine hospitality. We are looking for a strong Assistant Manager who can help lead the day to day operation, keep standards high and support the team in delivering a great service, every shift. This is a hands on role for someone who knows how to keep a restaurant running properly. You will be involved in the full operation, from preparing for service and managing stock, to leading the team on the floor and in the kitchen. You will report directly to the Operations Manager and play a key part in keeping the business organised, clean, compliant and ready for a busy service. If you are confident, reliable, operationally strong and know how to lead by example, we want to hear from you. What you’ll be doing • Preparing the restaurant for service and making sure everything is set up correctly, • Supporting and leading the team during service to ensure fast, friendly and accurate customer experience, • Managing day to day restaurant operations, both front and back of house, • Placing orders, checking deliveries and keeping stock under control, • Monitoring prep levels and making sure the kitchen is ready for service at all times, • Taking responsibility for cleanliness and organisation across the site, including daily cleaning and part level deep cleaning, • Making sure food safety and health and safety standards are followed at all times, • Supporting with rotas, team organisation and shift management, • Helping train and develop team members to maintain Monty’s standards, • Handling problems calmly and making sure the restaurant stays operationally strong throughout the day, • Keeping communication clear between the team and management What we’re looking for • Previous experience in a management or supervisor role within hospitality or fast paced food businesses, • Strong kitchen experience and a good understanding of food operations, • Confident with stock control, ordering, prep management and service readiness, • Good understanding of food safety, hygiene and health and safety procedures, • A strong leader who can motivate the team and lead by example, • Reliable, organised and able to stay calm under pressure, • Friendly, professional and confident with both customers and team members, • Someone with good energy, a practical mindset and the right attitude for a growing business, • Someone who fits the Monty’s vibe, relaxed, switched on and professional. What you’ll get • Competitive pay, • Staff meals on shift, • Training and development opportunities, • A supportive and energetic working environment, • Real opportunities to grow within the business, • The chance to work closely with the Operations Manager and have a real impact on the business If you enjoy leading people, love great food and know how to keep a busy restaurant running properly, Monty’s is the place for you. Apply today and join the team

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  • Assistant Bar Manager
    Assistant Bar Manager
    hace 1 mes
    £15–£17.5 por hora
    Jornada completa
    London

    The Queens Head has been pouring pints since 1738 and still serves as Soho's cosy and proudly independent local. We're a wet-led pub - no kitchen, just great beer, great atmosphere, and great people. We champion quality beer, support independent breweries, host live music every Sunday, and pride ourselves on being an inclusive, welcoming space for all. We're looking for an experienced and passionate Assistant Pub Manager to help lead our team and keep the Queens Head running at its very best. Reporting to: Bar Manager, Head Office team Responsible for: Bar Staff, Supervisors, and Door Staff Job Summary • Take full responsibility for your shifts, ensuring the pub is well-managed and operating at its best from open to close, • Manage, lead, and motivate the team to deliver exceptional results, • Set the tone for a fun, welcoming atmosphere that keeps both customers and staff happy, • Make sure every guest leaves having had a brilliant experience with great products and service to match, • Get to know your regulars, build real relationships, and play an active role in growing the business, • Keep on top of compliance - you know the rules and make sure the team does too, • Hold high cleanliness standards and make sure checklists are followed correctly, • Oversee stock and cellar management, including regular line cleans, • Manage customer flow effectively - making smart use of space, balancing walk-ins and bookings, and keeping an eye on capacity to maximise turnover without ever compromising on customer experience or compliance Why Work With Us? • You'll be based in the heart of Soho - one of London's most exciting neighbourhoods, on the doorstep of world-class theatres, restaurants, and bars, • We've got something a lot of Soho venues don't - a genuine community feel with a loyal, friendly crowd who keep coming back, • We're independently run with a hardworking, fun, and inclusive team in a proudly LGBTQIA+ friendly environment, • 40 hours a week with a fair and considerate rota, plus overtime opportunities, • Weekly pay, • 28 days paid holiday a year, • A weekly drinks tab - you earn £1 for every hour you work, • 20% discount for you, your friends, and family, • Paid external training courses and career development opportunities, • Staff days out, brewery tours, and supplier visits throughout the year, • Christmas and summer parties Who Are You? • Someone who leads by example, takes pride in being professional, and knows that a great team starts with a great attitude at the top, • A team player who keeps communication strong and brings positive energy to those around them, • Hospitable by nature, with the ability to make customers and staff feel welcome and at ease, • Passionate about hospitality and pubs, with a genuine interest in industry trends and product knowledge, • Cool, calm, and collected when things get busy. But doesn't switch off when it quietens down - you use the slower periods to keep standards high, the team engaged, and the pub in great shape for when it picks back up., • Presentable and confident when talking to customers and representing the venue, • Aware of health and safety responsibilities and takes them seriously Must Haves: • You've managed a team before and know how to get the best out of people, • Reliable - great timekeeping and attendance matter to us, • Solid knowledge of draught dispense, beer, wine, and spirits, • A Personal Licence holder, • Confident handling of conflict calmly and professionally, • Fluent in English, written and spoken, • Computer literacy is a must Desirables: • Experience with stock and cellar management, • Cask ale knowledge and experience in cleaning lines, • Used to putting together rotas and staff schedules, • Events and bookings management, • Professional social media management, • Happy to roll your sleeves up for basic maintenance when needed, • Worked alongside security before Pay: • Up to £17.50/h Think you're the right fit? We'd love to hear from you. Get in contact and tell us a little about yourself and why The Queens Head feels like the next step for you.

    Inscripción fácil
  • SUPERIOR/ DUTY MANAGER
    SUPERIOR/ DUTY MANAGER
    hace 1 mes
    £16–£19 por hora
    Jornada completa
    London

    Job Title: Duty Manager Location: The Seashell of London (Takeaway, Dining & Bar) Reporting to: General Manager / Owner Pay: £17 per hour | OTE: £33,000 - £40,000 per annum (depending on experience & hours) Job Type: Full-time About Us The Seashell is one of London’s most iconic fish & chips restaurants. Unlike a standard chippy, we operate a high-volume Takeaway, a bustling Dining Room, and a fully licensed Bar. We host guests from all over the world who expect iconic London quality with 5-star service. The Role We are looking for a hands-on Duty Manager to own the floor. You will not just “supervise” – you will manage the daily chaos and elegance of all three operations (Dining, Takeaway, Bar). You will be responsible for the staff rota, food quality, health & safety, and ensuring every guest leaves happy. You will manage Front of House (waiters/runners), Takeaway staff, and Kitchen staff – bridging the gap between the fryers and the customers. Key Responsibilities 1. Operations & Daily Checks · Manage daily opening/closing procedures, including all daily paperwork and checklists. · Conduct daily food quality checks (ensuring our fish & chips meet iconic standards before they leave the pass or counter). · Oversee both dining operations (table service, bar drinks) and takeaway operations (queue management, packing accuracy, speed). 2. Team & Rota Management · Create and manage the weekly staff rota for FOH, Takeaway, and Kitchen staff to control labour costs while avoiding burnout. · Supervise, coach, and discipline waiting staff, takeaway staff, and kitchen staff. · Ensure the kitchen team is supported with clear communication on wait times and 86’d items. 3. Health & Safety · Own Health & Safety compliance (HACCP, fire safety, first aid). · Ensure all daily cleaning schedules are signed off by the kitchen and front of house. 4. Guest Experience & “The 222 Connection” · (“The 222” – our standard for high-end guest interaction): Ensure every customer receives a warm welcome, efficient service, and a personal farewell. · Handle customer complaints professionally and turn issues into repeat business. · Maintain high standards for the VIP guests and regulars who expect perfection. 5. Stock & Financial Awareness · Assist with stock takes and reduce wastage. · Ensure the bar and takeaway counters are fully stocked for service. What We Are Looking For Essential: · Previous Duty Manager or Shift Leader experience in a high-volume restaurant (fast-casual or premium casual dining). · Experience managing both FOH and kitchen staff (you are not scared to speak to the fryers). · Knowledge of UK Health & Safety and food hygiene regulations. · Ability to handle the split focus between sit-down dining and fast-paced takeaway. · Organised – you can write a rota, complete daily paperwork, and jump on the fryer or till simultaneously. Personal Attributes: · A “hands-on” leader – you will be polishing cutlery, wiping tables, and packing takeaway boxes. · Calm under pressure (Friday night rush at an iconic London spot is not for the faint-hearted). · Obsessed with food quality – you will send back anything that isn’t perfect. Benefits · Pay: £17 per hour (approx. £33k-£40k FTE). · Staff meal on shift. · 28 days holiday (including bank holidays). · Opportunity to grow with an iconic London brand. · Tips/service charge shared across the team.

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  • Duty Manager
    Duty Manager
    hace 2 meses
    £13–£15 por hora
    Jornada completa
    Primrose Hill, London

    An exciting opportunity is available in the vibrant area of Primrose Hill, just a 6-minute walk from Chalk Farm Tube and 12 minutes from Camden Tube. We are seeking a passionate Duty Manager with excellent service knowledge, strong organizational skills, and a keen desire for professional growth. You will thrive in a beautiful setting known for its fresh food and comforting atmosphere. Key Responsibilities of our Duty Managers include: • Ensuring a positive shop vibe and exceptional customer experience., • Assisting with staff training and development., • Managing opening and closing procedures., • Handling reporting during quieter shifts. We are looking for proactive, well-presented team players who bring energy and personality, and genuinely care about ensuring guests have a fantastic time. Essential skills include the ability to make coffees and cocktails. You should possess maturity, a strong sense of ownership, take initiative, and be motivated to continuously improve both the team and the overall business. • Compulsory experience in a similar setting., • A high standard of English. Join our team of brilliant individuals, each with unique characters, who are dedicated to delivering excellent customer experiences and are passionate about working for an independent and unique business. The role offers a starting pay of £15 per hour, plus service charge. The starting rate can increase based on experience. On average, the service charge adds an extra £2.5 per hour, in addition to tips via tronc.

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  • Chef
    Chef
    hace 2 meses
    £15 por hora
    Jornada completa
    London

    About Us We are an iconic, busy London cafe known for our high-quality breakfast dishes and early lunch specials. With a strong reputation and loyal customer base, we pride ourselves on fresh ingredients, efficient service, and consistently excellent food. The Role We are looking for a strong, reliable Café Chef to join our kitchen team. This is a fast-paced environment focused on breakfast and early lunch service, so confidence, organisation, and speed are essential. This is an excellent opportunity for a chef who wants to grow within a professional kitchen and develop their skills in a supportive but demanding environment. Key Responsibilities • Prepare and deliver high-quality breakfast and early lunch dishes, • Maintain consistency and presentation standards during busy service, • Ensure fast, efficient ticket times without compromising quality, • Keep your section organised, clean, and fully stocked, • Follow food safety, hygiene, and health & safety standards, • Assist with prep, stock rotation, and waste control, • Work closely with the team to ensure smooth daily service, • Contribute ideas for seasonal specials and menu development What We’re Looking For • Previous experience in a busy café or breakfast-focused kitchen, • Strong cooking skills and ability to handle high-volume service, • Excellent organisation and time management, • Calm under pressure with a positive attitude, • High standards of cleanliness and professionalism, • Passion for fresh, quality food, • Ambition to grow and progress within a kitchen environment What We Offer • Full-time, stable position, • Competitive salary based on experience, • Opportunity for growth and development, • Work in a well-established, iconic London café, • Supportive and professional team environment If you are a strong chef who thrives in busy service and wants to grow within a respected London café kitchen, we would love to hear from you.

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