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Raw Materials Technologist Location: The Pizza Factory, Nottingham Shifts: Onsite Monday-Friday, 8AM-5PM Salary: Highly Competitive + Discounts + Pension About Us Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose. About the Role We are looking for a Raw Materials Technologist to join our technical team at The Pizza Factory and take responsibility for managing and maintaining raw material specifications and supplier documentation. You will be working as part of a team with management responsibilities of 2 x direct reports. You will ensure that all raw materials used on site are fully approved, compliant, and accurately recorded, supporting safe and consistent production across the two sites. Key Responsibilities • Maintain accurate, compliant raw material specifications and technical documentation, • Support the supplier and raw material approval process, including risk assessments and document reviews, • Ensure raw material data meets food safety, allergen, legal, and customer requirements, • Liaise with internal teams to communicate raw material changes and resolve technical queries, • Keep documentation organised and audit-ready, supporting internal and external audits About You You will have experience within food manufacturing, in a raw materials-focused role, and bring a highly organised, detail-oriented approach to your work. You are comfortable working with data, specifications, and retailer systems, and confident liaising with both internal teams and external suppliers. Key Skills / Qualifications • Experience in a similar role with understanding of ingredient compliance, traceability and supplier documentation, • Strong computer skills and familiarity with technical systems, • Excellent attention to detail is essential, • Food Safety and HACCP Level 3 minimum, • Experience in sectors such as ready meals, pizza, bakery, or other ready-to-eat savoury products is preferred Benefits • 33 days annual leave inclusive of the bank holidays, • Company pension scheme, • Company sick pay (after qualifying period), • HAPI discount platform, • Employee Assistance Programme via Wisdom, • Discounted onsite canteen, • Access to Grocery Aid counselling services Why Join Us? As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us. #meals01

Leak Detection Engineer – Nottingham\n\nTransform Your Plumbing Career: Earn More, Work Smarter, Feel Valued\n\nWhy Choose Leak Detection\n\nExcellent Earning Potential:\n\nBase compensation: £60,000 – £80,000 per annum.\n£250 minimum per job (one job per day).\n£140 bonus per repair completed.\nRealistic daily earning potential: £390+\nSelf-employed status with consistent workflow.\n\nBetter Work-Life Balance:\n\nJust one job per day – no more rushing between multiple callouts.\nScheduled appointments – say goodbye to emergency 3am calls.\nTime to do the job properly without cutting corners.\nPredictable working hours.\n\nUse Your Skills in a Growing, High-Tech Field:\n\nYour plumbing expertise is the foundation – we'll teach you the technology.\nWork with cutting-edge equipment: thermal imaging, acoustic detection, tracer gases.\nBe a problem-solving specialist, not just another tradesperson.\nJoin the UK's number one leak detection company.\n\nAbout ADI Leak Detection\n\nWe're the pioneers who developed professional leak detection services in the UK back in 2014. Today, we're the country's leading leak detection company, helping homeowners and businesses solve their toughest water leak problems.\n\nOur non-invasive approach means less destruction, faster results, and happier customers. We specialise in locating leaks on domestic and commercial pipework, roofs, building structures, drains and swimming pools.\n\nWhat You'll Do\n\nCore Responsibilities:\n\nUse advanced leak detection technology to locate leaks on heating systems, water mains, hot and cold feeds.\nAim for same-day repair when possible (that's where your plumbing skills shine).\nComplete comprehensive reports using our easy-to-use bespoke mobile app.\nProvide exceptional customer service – you'll be the expert they've been waiting for.\n\nGrowth Opportunities\n\nDepending on your interests and experience, and market demand, you may be able to expand into:\n\nRoof leak detection\nDrain surveys\nSwimming pool leak detection\nWater mains replacements\n\nWhat We're Looking For\n\nEssential:\n\nQualified Plumber (NVQ Level 2 / 3).\nMinimum five years plumbing experience.\nProblem-solving mindset – you enjoy the challenge of finding hidden issues.\nSelf-motivated and comfortable working independently.\nExcellent customer service skills – polite, presentable, and professional.\nStrong written and spoken English.\nOwn van.\nPublic liability insurance.\nClean UK driving licence.\n\nDesirable:\n\nExperience in roofing, building, drainage or similar fields.\nPrevious Leak detection Experience.\n\nNote: Subject to satisfactory DBS check.\n\nWhat We Provide:\n\nComprehensive training on all leak detection equipment and techniques.\nAll specialist equipment provided – thermal imaging cameras, acoustic equipment, tracer gas sensing equipment, and more.\nProfessional uniform – look the part as a specialist Engineer.\nOngoing support – you're self-employed but never alone.\nMarketing and lead generation – we fill your diary; you focus on the work.\n\nReady to Elevate Your Career\n\nIf you're tired of the plumbing grind and ready to become a specialist in a growing field, we want to hear from you.\n\nClick APPLY to send your CV for immediate consideration.\n\nLocation: Nottingham and surrounding areas\n\nType: Full Time, Self-Employed\n\nStart Date: Immediate opportunities available\n\nCandidates with experience as Gas Engineer, Plumber, Plumbing Engineer, Gas and Plumbing Engineer, Heating Engineer, or similar roles are encouraged to apply

£70,000 to 85,000 GBP Hybrid WORKING Location: Nottingham, East Midlands - United Kingdom Type: Permanent AWS Connect Engineer Location: Nottingham (Hybrid - 3 days per week onsite) Salary: Up to £85,000 + package We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services. Role Responsibilities • Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys, • Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services, • Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures, • Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms, • Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements, • Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight, • Support outbound communication campaigns in line with regulatory obligations, • Develop infrastructure-as-code using Terraform or CloudFormation with strong governance and change control, • Participate in disaster recovery and business continuity testing and planningRequired Experience, • Strong hands-on experience with Amazon Connect, • Experience working in regulated environments (financial services, fintech, or similar), • Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms, • Experience integrating systems using AWS Lambda, API Gateway, and REST APIs, • Proficiency in Python or Node.js for serverless development, • Understanding of regulatory frameworks such as GDPR, PCI-DSS, and FCA requirements, • Experience with Contact Lens or similar analytics and quality monitoring tools, • Experience with Terraform or CloudFormation in production AWS environmentsDesirable Experience, • Exposure to core banking or financial CRM systems, • Experience with secure authentication and fraud prevention workflows, • Familiarity with compliance-driven contact centre operationsThis is an excellent opportunity for an engineer who enjoys working at the intersection of cloud technology, customer experience, and regulated enterprise environments, with the ability to directly influence how customers engage with a major financial organisation. For more information or a confidential discussion, please get in touch.

Residential Scheme Manager\nNottingham, NG2 6BY\n£27,972.00 per annum\nPermanent, Full Time (36.25 hours per week)\nIn our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.\nAs a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 2-bedroom bungalow at the Scheme. A separate on-site office at the Scheme will be provided for work-related duties.\nSalary: Up to £27,000 per annum\nContract: Permanent ¦ Full-Time\nYour week: 36.25 (Monday - Friday 8.30am - 4.45pm with 1 hour lunch unpaid)\nLocation: Marlborough Court – Nottingham, NG2 6BY\nSnapshot of your role\n Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.\n Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.\n Take on the management of service delivery, with particular attention to housing management and maintenance issues.\n Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.\n Working independently as a lone worker with support from colleagues and management.\nWhat we’re looking for\n Customer focused background with the ability to actively listen to customers and seek win/win solutions\n High level of commitment to providing efficient and caring services to our Amplius customers.\n Basic digital skills (Microsoft Office etc)\n Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.\n Previous experience in being able to resolve conflict and remain impartial and professional.\nA full UK driving license and access to a vehicle is essential for this role to visit our customers.\nPlease read the attached Job Description before applying so you get the full scope of the role.\nWe reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will... ZIPC1_UKTJ

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will... ZIPC1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to th... ZIPC1_UKTJ

Complaints Insights Specialist £40,000 - £45,000 + bonus Hybrid - Nottingham (3x days per week) This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations and strategy, the role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation. The Company They are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight sit at the heart of decision-making, with significant investment in developing people through structured training and clear progression paths. The environment is collaborative, regulated and fast-moving, with a genuine focus on doing the right thing for customers. The Role As a Customer Insight Analyst within the Complaints Process and Insight team, you will focus on turning complaints data into meaningful, actionable insight. • Analyse complaints data to identify trends, themes and root causes of customer dissatisfaction, • Work closely with operational teams to respond to customer issues in near real time, • Use Excel as the primary tool to deliver clear, robust analysis, • Translate complex data into compelling narratives for non-technical stakeholders, • Support the ongoing complaints strategy and continuous process improvement, • Partner with teams across the business to implement insight-led changes, • Contribute to regulatory and external reporting, including industry and ombudsman trends, • This is not a pure data analyst role. Success comes from combining analytical thinking with strong communication, influencing and business partnering skills. Your Skills and Experience • Experience working with complaints data or within a regulated environment, • Strong Excel capability and confidence analysing complex datasets, • Proven ability to turn data into insight and clear recommendations, • Strong stakeholder management and communication skills, • Experience with root cause analysis and process improvement, • Ability to tell a clear story with data and influence non-technical audiences, • Desirable experience includes basic SQL, exposure to Google Workspace tools, or broader involvement in strategy or process design. What They Offer Competitive salary and benefits packageClear development pathways within an established insight functionExposure to senior stakeholders and business-critical decision-makingA collaborative, inclusive team culture with a strong focus on learning How to Apply If you are interested in using customer insight to drive real change in a regulated environment, please apply to learn more about this opportunity

Field Engineer Nottingham £27,143 - £36,510 per annum Are you currently working in a Service Desk or IT Support role and ready for your next challenge? This is your opportunity to move into a hands-on Field Engineer position, where you’ll combine your technical knowledge with on-site problem-solving and real impact across multiple locations. Join a supportive team where you’ll develop your skills, work independently, and play a key role in keeping essential IT services running smoothly. What you’ll be doing As a Field Engineer, you’ll provide both remote and on-site IT support, ensuring colleagues and customers stay connected and productive. You’ll: • Deliver on-site technical support, including hardware installation, maintenance, and decommissioning, • Support and maintain networks, Wi-Fi, connectivity, and end-user devices, • Work with customer-facing technologies such as CCTV, access control, and assistive tech, • Liaise with third-party suppliers to resolve faults and coordinate site visits, • Provide updates and excellent service to end users, • Support the wider Service Desk team when needed What you’ll bring We’re looking for someone with Service Desk or IT Support experience who is ready to take the next step. You’ll have: • Experience working in an IT Service Desk or technical support environment, • Strong knowledge of Windows devices and modern IT systems, • Hands-on experience in hardware installs and field-based support, • Familiarity with ticketing/call logging systems, • Understanding of networks, cabling, Wi-Fi, and connectivity, • Excellent communication and customer service skills, • Confidence working independently on-site and managing your workload What’s in it for you • Varied, hands-on work across multiple sites, • Monday to Friday working, • Opportunity to build technical expertise in networks, infrastructure, and field services, • Supportive team environment with ongoing development What else you need to know • You’ll need a full UK driving licence and access to a vehicle, • This is a partially agile role with travel across sites If you’re ready to move beyond the Service Desk and build a career in field engineering, this role gives you the platform to grow, develop, and make a real difference. Apply today and take the next step in your IT career.

Senior Data Analyst Nottingham £40,620 - £45,726 per annum Are you a Senior Data Analyst who wants your insights to genuinely improve services and customer outcomes? At NCHA, data isn’t just reporting, it’s how we improve performance, shape services, and deliver better homes for our customers. As our next Senior Data Analyst, you’ll use your expertise in SQL, Power BI and data analytics to drive smarter decisions across the organisation. If you’re passionate about turning complex data into meaningful insight and influencing real change, this could be the role for you. About the role As a Senior Data Analyst, you’ll take a business partnering approach, working closely with stakeholders to understand needs, design impactful reporting, and deliver insight that drives decision-making. You’ll play a key role in developing performance reporting frameworks, dashboards, and data quality standards, while supporting the evolution of our data warehouse and business intelligence capability. What you’ll be doing • Driving improvements in performance reporting - designing and enhancing frameworks, dashboards and reports to support operational and strategic decision making, • Producing high-quality regulatory and benchmarking returns, ensuring outputs are accurate, timely and audit-ready, • Developing and maintaining Power BI dashboards and reporting solutions, underpinned by strong SQL data extraction and transformation, • Working closely with business teams to deliver customer-focused insight that supports service improvement, • Driving data quality improvements, working with business leads to strengthen validation, governance and accountability, • Translating complex datasets into clear, meaningful insight for customers, • Supporting the development of data warehouse, BI tooling and reporting infrastructure, • Managing and developing analysts within the team and deputising for the Information & Intelligence Manager where required. What you’ll bring Technical skills • Strong experience delivering management information, reporting and analytics, • Advanced SQL skills and strong experience with Power BI and Excel, • Experience working with or developing data warehouse technologies, • Strong analytical capability - confident working with large datasets to identify trends and insights and problem solving Skills & approach • You simplify complex data into clear, actionable insight, • You build strong relationships and confidently influence stakeholders, • You take a proactive approach - identifying opportunities and driving improvements end-to-end, • You maintain high attention to detail, with the ability to work to tight deadlines, particularly for regulatory reporting You’ll be innovative and willing to challenge how things are done, bringing energy, drive and a strong focus on making a real impact. You are also committed to NCHA’s values of Caring, Learning, Enthusiastic, Accountable and Resilient, and demonstrate these in how you work and collaborate with others. Why join NCHA? At NCHA, you’ll have the opportunity to use your data expertise to drive real decisions and improve customer outcomes, while playing a key role in shaping our data and analytics strategy. You’ll be part of a collaborative and supportive team environment, where you can influence how services are delivered across the organisation, alongside access to a competitive benefits package. Ready to apply? If you’re passionate about using data to improve performance and deliver meaningful outcomes for customers, we’d love to hear from you. Interviews will be taking place at our head office in Clifton on Friday 26th June 2026.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Location: Nottingham, UK (hybrid) Employment Type: Fixed-term contract/ Contract Inside IR35 We are looking for a Senior React Native Developer to join our mobile engineering team and play a key role in delivering scalable, high‑performance mobile applications. This role offers the opportunity to contribute to innovative, customer-centric solutions while shaping engineering quality through robust testing, automation, and continuous improvement. You will collaborate across distributed teams, take ownership of mobile initiatives, and help drive technical excellence and best practices across the mobile ecosystem. This is an opportunity for someone who thrives in a collaborative, fast‑paced environment and is passionate about building seamless, high-quality digital experiences. Key Responsibilities: • Collaborate with mobile and cross-functional engineering teams to deliver high-impact features and enhancements, • Partner effectively with distributed teams to drive alignment, communication, and high-quality outcomes, • Design and implement robust, scalable mobile solutions using React Native, • Promote engineering excellence through maintainable, testable code and strong testing practices, • Optimise applications for performance, responsiveness, and scalability across platforms, • Support and mentor team members, contributing to a culture of continuous learning and growth, • Take ownership of end-to-end delivery, ensuring timely and high-quality execution of mobile initiatives, • Leverage CI/CD tools (e.g., Bitrise) to automate testing, build, and deployment processes, • Stay current with emerging technologies, including advancements in AI, and identify opportunities to enhance mobile development practices, • Contribute to clear, accessible technical documentation and knowledge-sharing activities, • Participate in an on-call rotation (post-probation) to support critical mobile services What You Will Bring: • Extensive experience in mobile application development using React Native, • Strong proficiency in JavaScript and/or TypeScript, with in-depth knowledge of React Native frameworks and libraries, • Experience integrating mobile applications with RESTful APIs and related tools, • Strong understanding of testing strategies, including unit and end-to-end testing (e.g., Detox), • Experience working with version control systems such as Git, • Familiarity with performance optimisation and debugging techniques in mobile applications, • Experience with cloud platforms such as AWS or Firebase, • Familiarity with monitoring and observability tools (e.g., Sentry, Crashlytics), • Hands-on experience with CI/CD pipelines for mobile deployments, • Experience working effectively within distributed or global teams, • Strong communication skills, with the ability to clearly articulate technical concepts to a range of stakeholders, • A proactive, solution-oriented mindset with strong problem-solving capabilities Hurry & apply for a more detailed conversation with our team! #UST

If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity. As a Technology Service Desk Assistant, you’ll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology. In this IT support role, you’ll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You’ll support day-to-day operations and help ensure our technology services run smoothly. What you’ll be doing You’ll make a real impact by: • Logging and managing IT support tickets within a busy Service Desk environment, • Providing friendly, patient first-line technical support to colleagues, • Maintaining the IT asset register, including equipment tracking and warranties, • Ordering IT equipment, monitoring stock levels and supporting procurement, • Updating system documentation and knowledge bases, • Supporting wider Technology Services administration, including scheduling and telecoms tasks, • Ensuring all IT records, systems and data are accurate and well-maintained What you’ll have To succeed in this Technology Service Desk Assistant job, you’ll have: • Strong communication skills and a passion for customer service and IT support, • Good IT, numeracy and literacy skills, including experience using Microsoft Office, • The ability to organise your workload, meet deadlines and maintain accurate records, • Experience working in a customer-focused or helpdesk environment, • A commitment to inclusive, respectful and collaborative working We offer excellent benefits including: • 35 hour working week as standard, • Generous annual leave package with the ability to buy more (or sell!), • A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more Ready to start your career in IT support and technology services? Click Apply Now and take your next step into a supportive, forward-thinking Technology Services team where your work really matters.

Complaints Insight Specialist Up to £45,000 Nottingham (3 days a week on-site) This is an opportunity to join a highly data-driven team where customer insight directly shapes business decisions. Sitting at the intersection of analytics, operations, and strategy, this role offers strong visibility across the organisation and the chance to influence meaningful improvements to customer outcomes. THE COMPANY They are a well-established financial services organisation known for putting data at the heart of decision making. With a strong focus on customer experience and continuous improvement, they invest significantly in both technology and people. The business promotes a collaborative and inclusive environment, with clear progression pathways and structured development opportunities. You will be joining a forward-thinking team that values curiosity, innovation, and impact. THE ROLE As a Complaints Insight Specialist you will work within a specialist complaints insight function, partnering closely with operations and wider business stakeholders to drive change through data. Specifically, you can expect to be involved in the following: • Analyse complaints data using Excel to identify trends, root causes, and opportunities for improvement, • Translate complex data into clear, actionable insights and compelling narratives, • Work in close collaboration with operations teams to respond to emerging customer issues in real time, • Support the development and optimisation of complaints strategy and processes, • Partner with stakeholders across the business to implement insight-led improvements, • Contribute to regulatory reporting and external insight, including industry and ombudsman trends, • Deliver presentations and reports to both technical and non-technical audiences SKILLS AND EXPERIENCE The successful Complaints Insight Specialist will have the following skills and experience: • Strong experience working with complaints data within a regulated environment, • Advanced Excel skills and confidence handling datasets to generate insights, • Ability to translate analysis into clear business recommendations, • Strong stakeholder management and communication skills, • Experience in root cause analysis and process improvement, • Comfortable influencing across functions and presenting to varied audiences, • Exposure to SQL or Google Workspace tools is beneficial but not essential BENEFITS The successful Complaints Insight Specialist will receive the following benefits: • Salary up to £45,000 - depending on experience HOW TO APPLY

Application Support Analyst - Nottingham - Hybrid Working An Application Support Analyst with some experience in supporting software applications is required by a leading company in Nottingham. If you have any experience with Legal IT applications such as Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Elite 3E, Aderant, Visualfiles or Proclaim then this would be a bonus. TheApplication Support Engineer will provide effective, high-quality, responsive, customer-oriented and professional specialist support on their legal business applications to all staff within the firm. Experience needed: • Working within an IT Support, Application Support role for a Law firm / professional services or as an End user of Legal applications wanting to move into Support, • Have had experience with one of InTapp, iManage, Elite 3E, Bighand or another legal application would be a bonus You will become a key part of the IT team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application expert. (Full training will be given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will be dependent on experience, and as I mentioned, my client is happy to train somebody up from a more junior position into this role. To apply press apply now or send your CV to matthew.leach @ Circlerecruitment .com Keywords - Legal Application Support Analyst - Legal - Bighand - iManage - InTapp - Birmingham - Coventry - Telford - Shrewsbury - Stafford - Wolverhampton - Leicester Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Complaints Insight Analyst Up to £45,000Nottingham - Hybrid (3 days onsite: Tues-Thurs) I'm hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes. This role sits within a Complaints Process & Insight team, using customer complaints as a powerful tool to identify issues, uncover trends, and drive meaningful improvements across the organisation. The role This is a customer insight role in an operational environment, focused on: • Analysing complaints data, • Identifying root causes of customer issues, • Recommending improvements to reduce future complaints You won't be pulling or engineering the data - instead, you'll be taking available data and turning it into clear, actionable insight for stakeholders. What you'll be doing • Analyse complaints data to identify trends, patterns, and root causes of issues, • Produce clear insights and recommendations to improve customer outcomes, • Support operational teams in identifying opportunities to reduce complaints and improve processes, • Work closely with stakeholders across operations and strategy to deliver insight projects, • Present findings through reports, presentations, and storytelling, • Contribute to improving complaints strategy and overall customer experienceWhere you fit You'll be part of a team of specialists focused on: • Complaints analysis, • Operational improvement, • Customer insight strategy Some team members are more process-focused - this role sits firmly on the insights side, helping turn data into tangible business change. What they're looking forMust-haves • Experience working in an operational or customer-focused environment, • Strong analytical mindset - able to interpret data and identify trends, • Experience delivering insight and recommendations, not just reporting, • Excellent communication and storytelling skills, • Ability to work with stakeholders and translate insight into actionVery strong preference, • Experience in complaints, customer operations, or service environments, • Experience in financial services or regulated industries, • Strong understanding of root cause analysis and process improvementNice to have, • Experience working with operational datasets (even in Excel), • Basic exposure to SQL (but not heavily technical roles) This role is not suited to heavily technical analysts - it's about insight, not engineering. What they're looking for in a candidate • 3-5 years' experience (4-5 ideal), • Someone who's"sparky" and curious - able to challenge and go deeper, • Comfortable working with real business problems and ambiguity, • Strong examples of taking data insight recommendation impactWhy this role, • Work in a data-driven organisation where customer insight drives change, • High visibility across operations and strategy teams, • Opportunity to influence real customer outcomes and business processes, • Strong learning and progression opportunitiesInterview process, • Online assessment (situational judgement), • Behavioural / job-fit interview, • Final in-person case study (focused on operational data and insight)Working style, • 3 days per week in Nottingham office (Tues-Thurs), • Collaborative, team-focused environment If you're currently working in operations, customer insight, complaints, or business analysis, and enjoy turning data into meaningful improvements, this is a great opportunity.

Housing Officer • Hourly rate: £20.89 PAYE or £27.46 Umbrella per hour (37.5hrs per week), • Location: Arnold NG5 (Based in Nottingham or Derby office), • Job Type: Full-time, Temporary till end of September with possibly extension, • Working Hours: 37.5 hours per week Join a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers. Day-to-day of the role: • Develop and maintain local multi-agency links to deliver efficient, coordinated services., • Manage complaints effectively, using strong customer and communication skills., • Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders., • Lead tenant and resident associations and coordinate the input and performance of internal and external performance areas., • Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies., • Take the lead on managing ASB cases in your assigned area., • Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits. Required Skills & Qualifications: • Experience managing Leasehold & shared ownership tenures., • Knowledge of housing and anti-social behaviour-related legislation, including service charges., • Well-developed communication skills, both written and verbal., • Proven record of delivering excellent customer-focused services., • Strong planning, organising, and prioritisation skills., • Good IT skills and ability to interpret financial and other systems data., • Must be able to travel independently as considerable travel is required to fully meet the responsibilities of this role. To apply for the Housing Officer position, please submit your CV detailing your relevant experience.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: Pension and bonus schemes 25 days’ holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Scientist (Model Developer) / Deep Learning Practitioner About this role Our Data Science team focuses on the development of Machine Learning and Deep Learning solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to derive insights from complex data, working in close collaboration with our business partners. This role will focus on leading the development of proprietary deep learning models in order to enhance our existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you’ll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that our core lending capabilities remain at the forefront of the industry. Unlock the value in non-traditional datasets by building sophisticated neural networks (e.g. LSTMs, RNNs, or Transformers). You will find novel ways to transform raw, multi-modal inputs into powerful predictive features. Collaborate with business stakeholders to prioritize initiatives. You will bridge the gap between ambitious R&D and tangible in-market results, driving ideas from initial prototypes through to production. Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions. Work cross-functionally on projects that support key business initiatives and drive sustainable growth. What we’re looking for Strong experience developing and deploying deep learning models, particularly for sequential data (e.g. time series or language models). A proven track record leading model development, including setting the technical direction, project management, stakeholder comms, and mentoring junior members of the team. Experience producing and managing reliable and maintainable code in SQL/Python in a team setting, including code reviews and setting software engineering best practices Hands-on experience with modern Machine/Deep Learning frameworks such as PyTorch, TensorFlow, or Hugging Face Transformers, including training deep learning models on GPUs or GPU clusters. Experience working with structured and unstructured data, such as text, logs, or time series and tokenisation techniques. A strong understanding of probability, statistics, machine learning and familiarity with large data set manipulation. A drive for continued learning through an internal and external focus, and an ability to prototype new techniques to assess value Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3! Job Overview:We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role. Rate£18.31/Hr through UMB£14.11/Hr through basic PAYE£16.02/Hr through basic PAYE Contract3-month contract Timings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day. LocationNottingham or Milton Keynes Job Description: • SC Clearance Mandatory, • We are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients., • In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience., • Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primarily a First Line support role, there will also be opportunities to gain exposure to, and assist with, some Second Line support activities, offering excellent scope for professional development., • Based in either our Nottingham or Milton Keynes office, you will work as part of a close-knit and supportive team. Additional InformationInterview Process: Once the profile gets shortlisted, then an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4790540

Are you an experienced multi skilled Field Service or Maintenance Engineer with hands on exposure to tablet presses / pill pressing capital equipment? Are you looking for a fresh opportunity, where your time is valued and quality of life is as important as doing a great job? We're a well established and respected UK office for high quality, German manufactured capital equipment into the pharmaceutical sector. BASIC SALARY: Up to £60,000 BENEFITS: ·Holiday package - rising with service ·Annual bonus based on company performance ·Full access to company benefits scheme including pension scheme & healthcare LOCATION: UK based - ideally on the motorway network, but we're really open for the right individual. COMMUTABLE LOCATIONS: Birmingham, Manchester, Bristol, London, Luton, Milton Keynes, Northampton, Oxford, Cambridge, Peterborough, Leicester Nottingham, Sheffield, Leeds, Liverpool WHY SHOULD YOU APPLY?: ·Working days Monday to Friday. Get your evenings and weekends back! ·80% scheduled work - know where you'll be and when ·Home based, Field Service Engineer role with regular work from home - remote support days. JOB DESCRIPTION: Service Engineer, Multi skilled Field Engineer - Special Purpose Machinery, Process Capital Equipment - Pharmaceutical - Tablet Presses, Pill Pressing capital equipment ·Most of your time is scheduled - so you'll know where you'll be - and when you'll be back. YOUR quality of life is important to us. ·Home based providing scheduled maintenance and calibration services (80%) to customers across UK and Ireland. Occasional week long projects for install, commissioning, training of equipment into client sites alongside a German engineer from the principal. ·You are also happy to provide account management / technical customer support remotely. PERSONAL SPECIFICATION: Service Engineer, Multi skilled Field Engineer - Special Purpose Machinery, Process Capital Equipment - Pharmaceutical - Tablet Presses, Pill Pressing capital equipment ·Multi skilled Service / Maintenance Engineer with experience of Tablet Presses or Pill Pressing capital equipment The perfect match would be with experience of this specific equipment in a pharmaceutical setting. ·Any exposure to PLC's (Allen Bradley, Schneider or particularly Siemens) would be a bonus. Most PLC work is plug and play however. ·Good communication skills and the flexibility to stay away 1-3 nights per week are a must. THE COMPANY: We specialise in the supply of tablet presses, filling lines and associated machinery to the pharmaceutical sector. We've a large installed user base of circa 300 lines across the UK and we supply, install, commission and validate across the whole range. In addition to this, we offer machine calibration, training and comprehensive maintenance contracts. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Tablet Presses / Pill Pressing capital equipment, Field Service Engineer, Maintenance Engineer, Mechanical Service, Electrical Service, Multi Skilled Field Service Engineer - Special Purpose Equipment, Capital Machinery, PPMA, Automate UK, Process, Packaging, Manufacturer, Controls, Siemens, Allen Bradley, Schneider PLC. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18427 - Wallace Hind Selection

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Lead About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes. What you’ll do Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate Constantly develop your personal tool-kit of process improvement techniques, and actively sharing learnings across the team Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Design effective reporting catering for a wide stakeholder audience People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data Great attention to detail to understand systems and technology, as well as operational processes Preferable: Experience of using LEAN or Six Sigma methodology Knowledge of conduct risk and compliance requirements Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

First Line Analyst L2 Join a leading independent technology and services provider as a First Line Analyst (L2)! Job Overview: Once fully trained and operational, you will be working 2 days from the Nottingham office and 3 days at home. Training:Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support. Workload:There are 6 analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month. Day-to-Day Activities: • Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident., • We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible., • Following knowledge processes for onwards assignment., • Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps., • Queue Management, • Taking Switchboard overflow calls when they are busy. Rate£16.35/Hr through UMB£12.60/Hr through basic PAYE£14.31/Hr through Premium PAYE Contract 6 Months contract LocationPhoenix House, Colliers Way, Phoenix Business Park, Nottingham NG8 6AT Job Description:7am until 7pm on a 7.5 hour rolling shift basis as outlined below. Monday to Friday:07:00 - 15:3008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Saturday and Sunday:07:00 - 15:3010:30 - 19:00 Key Responsibilities • Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call., • Excellent telephone manner and written capabilities with comprehension., • Ideally proven track record in a contact center environment but not essential., • Ability to handle conflict, • Ability to be flexible and adaptable to change, even it is a total surprise., • Focus on the customer experience., • Team player with the ability to focus on the team progression and not just your own., • Reliable with good timekeeping., • Confidence to speak up and question the Status Quo in a healthy manner., • Pattern recognition to spot trends., • Ability to learn new software., • Able to receive feedback well., • Ability to improve your own learning. Key Requirements • Be able to answer a call within 30 seconds across the team., • Have an abandoned call rate of less than 5% across the team., • Be able to answer an email within 1 hour across the team., • Score more than 90% on Quality Evaluations across the team., • If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader., • Once fully trained and operational, you will be working 2 days from the Nottingham office and 3 days at home. Training:Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support. Workload:There are 6 analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month. Additional InformationInterview Process: Once a profile is shortlisted, then a F2F 1st stage interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4735447

Reference number: JR255421 Location: University of Nottingham International College Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £76,000 per annum plus up to 10% bonus potential We are looking for a College Director to join our team. We are looking for a motivational leader who can build on this success and drive the College in the next phase of its development. This is someone with exceptional relationship management skills, an unwavering commitment to student and customer-focused excellence and the ability to lead a team with fairness and inclusivity, whilst demonstrating a commitment to having a diverse, high-performing team. This is an exciting opportunity to lead a thriving international college which boasts a diverse and talented student body. As College Director at UNIC you will be responsible for the leadership and direction of the College. Your focus will be to ensure that the College delivers an exceptional experience to each student – from the quality of teaching and support through to the standard of facilities, the high level of pastoral and wellbeing support and overseeing a 24 hour experience. You will support all staff in the College to deliver outstanding service and ensure the successful progression of our students to the University of Nottingham. We welcome applications from those with experience gained from many sectors who can demonstrate their skills and approach are transferrable to Kaplan International Pathways. This is an excellent opportunity for an exceptional educational leader who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role • Extensive experience of leading teams in an educational or student-driven context., • Knowledge of the needs of international students within an academic, welfare and experiential environment., • A strong and demonstrable commitment to inclusive student and customer-centred delivery., • Excellent relationship management, organisational, interpersonal and communication skills., • Strong leadership and management skills, with a willingness and ability to lead inclusively., • Experience in managing resources and budgets and good financial planning skills., • Excellent teamworking skills, both as a leader and as a member of different teams., • A commitment to, and proven track record of, improving and enhancing performance of teams and operations., • Undergraduate degree or equivalent qualification., • A postgraduate degree or equivalent qualification would be desirable. What we do Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave*, • Big discounts on Kaplan courses for you and your family, • 24/7 confidential helpline providing counselling and other support services, • Company pension contributions, • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels, • Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter detailing how you meet the requirements of the role no later than 11pm on 8th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Account Manager (M&E / Engineering)\n\n£42,000 - £47,000 + Annual Bonus + Outstanding Career Opportunities + Unrivalled Training & Development + Company Perks Scheme\n\nNottingham\n\nAre you an experienced and capable Account Manager from a technical background looking to work for one of the UKs leading providers of M&E products and services to the commercial construction sector?\n\nAre you looking for an independent role where you will deliver major new business from both predominantly principal contractors (influencers) and main sub-contractors (customers) from both existing customers and new business?\n\nOn offer is an Account Manager's role where you will create long-term, trusting relationships with customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.\n\nAccount management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. In this role, you will liaise with external business development and internal teams (including Commercial, Marketing, and Product Development) to improve the entire customer experience. This position may require occasional travel.\n\nThe Role:\n\nMaintenance and growth of allocated accounts\nServe as the lead point of contact for all customer account management matters\nBuild and maintain strong, long-lasting client relationships\nNegotiate and close agreements to maximise profits\nDevelop trusted advisor relationships with key accounts e.g. through GAP analysis\nClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders\nDevelop new business with existing clients and/or identify areas of improvement to meet sales quotas\nForecast and track key account metrics\nAssist with challenging client requests or issue escalations as needed\nDevise a strategy for each individual customer with a clear plan of action for the quarter aheadThe Person:\n\nProven experience within an Account Management role in an engineering, construction or technical businessIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\n\nReference: BBBH25440\n\nKeywords: Account Manager, Technical Account manager, M&E Account Manager, Key Account Manager, Construction Account Manager\n\nWe are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.\n\nErnest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Role: FM Contract AdministratorLocation: BeestonSalary: £14.00ph PAY Hours: 8am - 5pm Monday to FridayDuration: 3 months Temp to Perm MAIN PURPOSE OF FM SCHEDULER:The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.FM SCHEDULER DUTIES & RESPONSIBILITIES: Scheduling work across the stated contract Reacting to emergencies raised by the client and overseeing engineer's attendance Plan efficiencies of location and response time improvements Schedule PPM's / WAF's to Subcontractors. Taking ownership of workload daily Diagnose technical abilities and fault reported to determine "P" code is correctly applied. Handling customer complaints or queries via telephone, email or letter. Manage completion of PPM's on Maximo. Manage completion of reactive tasks on Maximo. Control and issue engineer's uniform. Production of monthly performance report. Management of Contract performance schedule. Chasing subcontractors' reports/schedules To achieve the teams agreed performance targets and ensure that SLA's are metFM SCHEDULER SKILLS & KNOWLEDGE:* IT Knowledge:o MS Officeo CAFM SystemsESSENTIAL FM SCHEDULER EXPERIENCE: Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management) Excellent communication skills and ability to work well as part of a team Ability to work in a fast-paced environment, multitask and make effective decisions quickly Experience of working in financial performance penalties This PFI contract has responsibility for four mental healthcare sites delivering Hard FM, fabric, pest control, window cleaning, manned guarding and grounds maintenance. Apply now --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Job Advert\n\nSenior Staff Nurse – Pre-Assessment \n\nWoodthorpe Hospital, Nottingham\n\nThe Role\n\nWe have a fantastic opportunity for a Senior Staff Nurse to join the Outpatient team. This is a new and exciting role for the hospital, and will provide the ability to develop an individual’s skills within their own small team of pre-assessment nurses.\n\nWorking as part of the wider clinical team to provide a high standard of efficient, individualised patient care. A strong communicator with exceptional standards for customer service standards. Adhering to all of Ramsay’s policies and procedures to ensure the best possible clinical outcomes for patients. A strong advocate of the Ramsay Way and People Caring for People, we actively encourage newly qualified nurses to apply for this position.\n\nWhat you’ll bring with you\n\nRegistered with the NMC\n\nFlexibility and adaptability to meet the changing needs of the business\n\nA passion for delivering an excellent patient-focus service\n\nStrong organisation skills and attention to detail\n\nExcellent time management\n\nSound written and verbal communication skills\n\nProven ability to work effectively in a team environment and independently as required\n\nDemonstrated computer skills\n\nBenefits\n\nContributory pension scheme\n\nAccess to the Ramsay Academy – genuine opportunities to grow, develop and specialise in your career\n\n25 days’ annual leave plus 8 Bank holidays plus the opportunity to buy/sell more\n\nFlexible shift options\n\nPrivate Healthcare and Life Assurance\n\nFree onsite parking and a subsidised staff restaurant\n\nFree uniform\n\nAccess to our employee Discount Programme\n\nWellbeing centre and access to 24/7 employee assistance line for free advice\n\nAbout us\n\nThe Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.\n\nRamsay Health Care UK is a well-established global hospital group with over 50 years’ experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.\n\nWe love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.\n\n“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. \n\nWe are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.\n\nWe care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.\n \n\nWe are committed to equality of opportunity for all. This position is subject to background and DBS checks. \n\nWe are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. \n\nWe are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role

Our client is an innovative, industry-leading manufacturer serving the construction, industrial, and rail sectors is seeking an Electrical Field Technician to join their growing team. This is a National role covering the UK As National Field Technician you will be responsible for the servicing and maintenance on-site of Battery storage products across the UK. This role involves working on a small range of products within the range, ensuring they are upheld to the highest standards of safety, functionality, and customer satisfaction. As a National Field Technician, you will need to carry out electronic part repairs and replacements, diagnose faults and complete practical tasks. You will need to build and maintain strong relationships with other departments seeking technical support.The hours of work will vary depending on locations you are traveling to, alot of the work is planned in advance, however there is often reactive works that will need assistance immediately and that could be anywhere in the UK Responsibilities:Servicing • Provide National support to serve as a professional technical support on-site, providing solutions for our customers for annual services, advised system repairs and other diagnostics, with particular focus on VoltHub and PowerStor battery storage products., • Escalate major issues or risks to the relevant internal teams promptly. Maintenance & Repairs • Perform scheduled and reactive maintenance of Armorgard products, particularly battery storage units. Including the electrical systems checks and hardware replacements., • Diagnose and resolve faults efficiently to minimise downtime., • Complete all repairs in line with H&S guidelines and quality standards. Installation • Assist in the on-site installation of battery charging and storage products, providing guidance on the alarm system setup and electrical installation for the power source. Fire Risk Inspections on-site • Perform specific battery charging training and inspections to advise customers on how they can mitigate fire risks from failed Lithium-ion batteries and solutions which they can implement to reduce risks. Other technician-based tasks • Production, engineering support and general hands-on requests made by the line manager that are ad-hoc. Requirements • Experience in a technical role within construction, plant hire, or facilities management., • Multiskilled – confident in basic electrical and mechanical work., • Relevant trade qualifications (e.g. NVQ, City & Guilds, 17th/18th Edition, Level 2)., • CSCS card preferred., • CITB Health, Safety & Environment Test is desirable, • Full UK driving license is essential., • Strong understanding of H&S requirements and site compliance., • Comfortable with nationwide travel and overnight stays when required., • Excellent problem-solving skills and ability to work independently under pressure Benefits Salary- £35,000- £45,000 depending on experience Company van and tools provided Expenses for overnight stays

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Kickstart Your Career with Edge Ltd – Graduate Event Assistant Wanted! Nottingham City Centre (In-Person Role) Start Date: ASAP Available Opportunities: • Full-Time: Monday – Friday, • Part-Time: Minimum 3 Full Weekdays Ready to launch your career in a fast-paced, energetic environment where no two days are the same? At Edge Ltd, we’re growing and looking for ambitious, outgoing, and motivated individuals to join our team as Graduate Event Assistants! This is the perfect opportunity for graduates and career starters looking to gain hands-on experience in events, sales, and customer engagement, all while working alongside a supportive and vibrant team. The Role As a Graduate Event Assistant, you’ll be the face of exciting client campaigns at pop-up events, promotional venues, and busy city-centre locations. You’ll engage with customers, create memorable experiences, and help bring brands to life through positive, face-to-face interactions. Working closely with our energetic events team, you’ll support event setup, deliver engaging promotions, and develop valuable communication and leadership skills along the way. No two days are the same, making this the ideal role for someone who enjoys variety, people, and a lively atmosphere. What You’ll Be Doing: • Representing exciting client campaigns at live events and pop-up venues, • Creating memorable customer experiences through face-to-face interactions, • Bringing energy, enthusiasm, and confidence to every event, • Promoting client services and offers in a fun and engaging way, • Supporting event setup and helping deliver smooth, successful campaigns, • Building valuable communication and people skills every day, • Working collaboratively within a supportive, ambitious team, • Generate a long-term customer base for our clients whilst developing your sales techniques What We’re Looking For: • A confident and positive attitude, • Strong communication and interpersonal skills, • Someone who thrives in social, fast-moving environments, • A proactive team player eager to learn and grow, • Graduates or career starters looking for hands-on experience, • No experience required — full training provided! What You’ll Gain: • Practical experience in events, sales, marketing, and customer service, • Ongoing coaching and structured training, • Clear progression opportunities within the company, • A lively, ambitious, and supportive team culture, • The chance to build confidence, connections, and transferable career skills Why Join Edge Ltd? At Edge Ltd, we believe work should be exciting, rewarding, and full of opportunity. We’re passionate about helping graduates and ambitious individuals develop professionally while being part of a fun, high-energy team environment. Just graduated or about to finish university? There’s no better time to step into a role that builds real-world experience, develops your confidence, and opens doors to exciting career opportunities. At Edge Ltd, you’ll gain hands-on skills, work with an ambitious and supportive team, and kickstart your career in a fast-paced environment where your growth matters from day one. Apply now and start building a future you’ll be excited about with Edge Ltd!

Credit Controller £28,000k-£30,000k (DOE) 6 month contract Nottingham City Centre (Hybrid working) Monday-Friday 8:45am-5pm We are currently recruiting for an experienced Credit Controller to join a busy and fast-paced finance team on a 6-month temporary contract. This role will be responsible for managing debtor ledgers across multiple regions, ensuring timely collections, resolving account queries, and supporting wider cash management processes. This is an excellent opportunity for someone with strong credit control experience who enjoys building relationships, improving cash flow, and working within a collaborative finance environment. Key Responsibilities • Manage and maintain debtor ledgers across multiple offices, • Chase outstanding invoices and reduce aged debt, • Negotiate payment plans and resolve payment queries, • Set and monitor client credit limits, • Maintain accurate client and account records, • Reconcile bank accounts and allocate payments, • Investigate and resolve discrepancies efficiently, • Liaise with internal stakeholders, clients, and legal teams where required, • Support audits and ensure compliance with internal procedures, • Assist with reporting, reconciliations, and general finance administration, • Maintain excellent customer service throughout the collections process What We’re Looking For • Previous experience within a Credit Control position, • Experience within a legal or professional services environment is desirable, • Strong communication and relationship-building skills, • Confident managing high-volume collections and queries, • Good attention to detail and strong organisational skills, • Strong Excel and Microsoft Office skills, • Ability to prioritise workload and meet deadlines, • Professional and customer-focused approach Submit your CV today to apply! _ FAQs What happens after I apply? A member of our experienced recruitment team will carefully review your application. If you’re shortlisted, we’ll be in touch to discuss your background, what you’re looking for, and whether the role is the right fit if you’re shortlisted. We’ll guide you through the whole process, from application to placement. Will my application be kept confidential? Yes. Your details are only shared with the employer once we’ve spoken with you and you’ve agreed to move forward. Will someone help me prepare for interviews? Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident. _ Meet your Recruitment Consultant, Holly “The experience I have had with Harper Recruitment when applying for a position has been nothing but outstanding. The professionalism and constant updates from Holly made the process so much easier and enjoyable. I cannot recommend Harper or Holly enough and am very grateful for all their help and assistance in securing my new position.” _ About Harper Recruitment Group Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

Job Title: Regional Sales Lead – OEM Motor Finance Location: North Midlands - working remotely, travelling within your specific geographic region (visiting our office in Solihull once a month) Hours: Full time, Permanent A bit about us: At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way. We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we're positive, we’re brave, and we own it. The Role: As a Regional Sales Lead, reporting to the OEM Motor Senior Manager, you will be tasked with managing the relationships of our OEM dealer partners in your area, meeting ambitious new and used car targets, managing wholesale facilities and onboarding new dealers within your area or geographic territory. You’ll manage a specific region, requiring regular travel within that area, as this is a field-based role. Key Responsibilities: • Oversee and manage relationships with OEM Franchise Dealer Partners., • Deliver dealer training on BNPP-PF systems, campaign packages, processes, and regulatory sales requirements., • Manage dealer sales performance, including financial products, customer suitability, credit volume, business quality, penetration and acceptance rates., • Work with dealers to develop and manage ongoing wholesale requirements, monitor utilisation and demonstrator allocation, • Request, monitor and manage flow of dealer information into internal risk and compliance teams, • Handle complaint resolution and maintain strong dealer relationships., • Oversee customer lifecycle management to enhance engagement and retention., • Drive the used car opportunity pipeline, identifying and managing potential growth opportunities., • Prepare, negotiate, and present dealer commission proposals., • Occasional dealer stock auditing Skills & Attributes: • Full driving licence., • Experience in Retail Motor Finance with a Motor Finance provider., • Successful track record in in business development and account management within the Motor Finance sector., • Resilient and able to thrive in high-pressure, target-driven environments., • Excellent organisational and time management skills., • Ability to manage stakeholders internally, • Confident with strong networking and relationship-building abilities., • Strong interpersonal skills, adaptable, and able to work independently or as part of a team. Could this be you? Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills. Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team. Your Application Journey Our hiring process typically includes the following steps: • Initial screening with a member of our Talent Acquisition team, • Introductory call with the Hiring team via Teams., • Competency-based interview & presentation (90 mins), F2F with the Hiring team. We aim to complete the process within 3-4 weeks, though this can vary depending on your availability. If you’re not shortlisted, we’ll still keep you informed of the outcome. Equal Opportunities Disclaimer BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Data Privacy Notice – The Curve Group The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations. We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise. For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/

Are you a Business Development Manager with a proven track record of winning new business in the IT or Digital Services industry? We want to hear from you! Express Recruitment are delighted to working with a leading software company who are looking for a talented BDM to join their growing sales function. Our client is looking for a proactive, results orientated professional who is looking to join an industry leading organisation. There is an excellent remuneration package on offer including a basic salary of up to £50k DOE, with an uncapped commission structure offering a realistic OTE of £90K, alongside pool car, access to perkbox and more. Hybird working is also offered, working in the Nottingham-based office 3 days a week. Skills & Experience • Experience within a similar technology/software sales role, • Demonstrable track record within corporate sales, • Experience of KPIs and motivated by targets to achieve commission, • Excellent communication skills, • Full UK driving licence Roles & Responsibilities • Deliver a multi-channel approach to generate new business with both new and existing clients, • Researching potential clients generating leads with autonomy, • Contributing in strategy meetings, having an input in how to contact new clients, • Meeting and exceeding monthly sales key performance indicators such as, number of new customer contacts, number of lead conversions and number of closed sales, • Qualifying and understanding all opportunities effectively About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7 Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you. Job Location Hybrid, Nottingham, Nottinghamshire Salary c£50,000 per annum D.O.E + c£90,000 OTE Job Type and Hours Permanent, Hybrid, Full Time How to Apply Interested candidates can send their resumes to jobs@express-recruitment.co.uk mentioning the Job Title in the subject line. Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers. MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters. With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact. Your Career: This role offers a fantastic opportunity to develop your payroll and HR expertise in a fast-paced, supportive environment. As a Payroll Administrator at MHR, you will gain experience in the full payroll process, from start to finish, and support clients across both public and private sectors. Whether you’re new to payroll or have experience in administration, our excellent training program will equip you with the skills you need to succeed. This role offers a solid foundation for your career growth, with the chance to develop into a payroll expert and grow within a leading HR solutions provider. Your Team: You will be an integral part of our dynamic Managed Services team, where collaboration is key. Working closely with payroll professionals, you will manage a portfolio of clients and ensure smooth, accurate payroll operations. Our team is supportive and friendly, with a strong culture of collaboration and fun. We work together to tackle challenges and celebrate our successes, building relationships that enhance both our professional growth and workplace enjoyment. Your Impact: As a Payroll Administrator, your work will directly impact the accuracy and timeliness of payroll processing for our clients. By delivering exceptional service, you’ll help ensure that clients’ payroll runs smoothly, contributing to their operational efficiency. Your attention to detail, customer service, and ability to manage the end-to-end payroll process will create a reliable and efficient payroll experience, leaving clients confident in the services we provide and strengthening MHR’s reputation for excellence in the industry. Role Responsibilities: • To process and reconcile payroll data for your portfolio of customers. This includes managing PAYE and NI-related adjustments and processing BACS payments., • Respond promptly to client inquiries and provide exceptional customer service via phone, email, and other communication channels., • Conduct manipulation and validation of incoming payroll data. Utilise attention to detail to identify discrepancies in the data., • Manage payroll exceptions and ensure timely resolution to maintain payroll accuracy., • Identification of payment or data errors., • Efficiently manage your schedule and tasks to prioritise workload and meet deadlines., • Provide customers with regular updates and relevant information regarding payroll-related matters. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs, • 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave, • Ability to purchase or sell additional holiday days beyond 25 days and bank holidays, • Enhanced Family leave, • My MHRewards offering discounts at over 900 retailers, • Monthly employee recognition program and departmental awards, • Referral bonus scheme of up to £2,000, • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs, • On-site subsidised restaurants offering a variety of fresh meals daily, • Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported. Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

The Transport and Customer Freight Manager is responsible for the end-to-end performance of inbound and outbound distribution operations across multiple sales channels and multi-site inbound networks. This role ensures the efficient, compliant, and cost-effective movement of goods while consistently delivering agreed service levels to customers and internal stakeholders. With full operational accountability, the postholder will oversee complex transport operations including carrier performance, capacity planning, route optimisation, and distribution execution across a geographically dispersed network. Strong operational control, customer service excellence, and documentation accuracy are critical to success. The role also plays a key part in driving continuous improvement across transport and distribution activities, using structured problem solving and root cause analysis to enhance service delivery, reduce cost, and improve operational reliability. Key Responsibilities • Manage day-to-day inbound and outbound transport operations across multiple sites and sales channels, ensuring service, compliance, and cost targets are met., • Plan and control distribution activity, including route optimisation, capacity planning, and carrier performance management., • Lead transport operations in collaboration with internal teams and external logistics partners to deliver reliable and efficient service., • Ensure robust operational controls and accurate documentation, including delivery manifests, invoicing, and reconciliations., • Monitor performance metrics such as service levels, damages, and cost drivers, identifying trends and improvement opportunities., • Drive continuous improvement initiatives using root cause analysis and structured problem-solving methodologies., • Manage transport and freight budgets, controlling spend and identifying cost-saving opportunities without compromising service., • Ensure full compliance with health, safety, and transport legislation, promoting a strong safety culture., • Lead, coach, and develop team members to build capability and drive high performance., • Collaborate cross-functionally with Customer Services, Manufacturing, Planning, and Finance to ensure aligned execution., • Contribute to strategic planning and development of the logistics and distribution function. Experience • Proven experience managing transport and freight operations within a complex, multi-site environment., • Strong understanding of end-to-end supply chain processes, transport systems, and compliance requirements., • Demonstrated success in managing carriers, distribution networks, and logistics budgets., • Experience leading teams and driving performance through coaching and structured performance management., • Highly analytical with the ability to interpret data, identify root causes, and implement effective solutions., • Strong commercial awareness with the ability to balance service, cost, and operational constraints., • Effective communication and stakeholder management skills across multiple functions., • Confident decision-maker with the ability to manage operational challenges in a fast-paced environment. Why Join Us • Play a pivotal role in shaping and optimising a critical part of the supply chain., • Opportunity to lead complex, high-impact transport operations across a diverse network., • Be part of a collaborative environment working across multiple business functions., • Drive meaningful continuous improvement initiatives that deliver real business value., • Lead and develop a team, building capability and fostering a culture of accountability and engagement., • Join an organisation committed to safety, operational excellence, and customer service. We understand there’s no one size fits all approach. We’re proud to offer an inclusive workplace where every colleague feels valued, supported, and empowered to be their true self. If you require any reasonable adjustments throughout the recruitment process, please let us know and we’ll be happy to accommodate. Everyone who applies will receive a response.

Company Description At UI Social Infrastructure, we revitalise homes and communities through the regeneration and maintenance of living spaces, breathing new life into neighbourhoods and ensuring homes are safe and compliant. From delivering large programmes of work for social housing providers, to fully integrated property service solutions, we provide a wide range of services for public sector clients. Our experienced teams are specialists in working within occupied properties, ensuring that there is minimal disruption to residents and communities. We collaborate with community and social value specialists to deliver long lasting benefits for all. Job Description Join the thriving and dynamic UI Social Infrastructure team in Nottingham! As a rapidly growing business, we are excited to welcome a Quantity Surveyor to contribute to our success. If you're looking for a long-term career opportunity with a Main Contractor, where you can develop your skills and be part of an industry-leading organisation, this role is for you. You are to be the commercial lead on a long term partnering framework and be responsible for the commercial success of the projects whilst adhering to commercial administration procedures. To promote and deliver a collaborative environment with both the client and throughout the management of the subcontract / supply chain account. Pre-contract The preparation of tenders as directed including checking of quantities, scope and programme. Compile tender event schedule for pricing. Analyse Subcontract tender quotations for exclusions and conditions and compile tender offering to client.(minimum 3 quotes) Adhere to internal settlement gateways prior to tender return release. Advise client on tender qualifications, allowances and ensure pricing is inline with Partnering Framework. Project delivery Co-operate and work in partnership with the project team to ensure consistent delivery of successful projects in order to support the achievement of business unit objectives and to deliver target margins. Support the Operations Manager to ensure that all significant project issues and correspondence and all necessary contractual processes have been observed, notices issued, records kept and documents stored by the team to protect the company’s position, seeking advice from the Commercial Manager where necessary Provide advice to the management team on contractual, valuation and measurement matters. Procurement Prepare and implement the project procurement strategy with Operations Manager Support the Group Procurement Department buying deals by ensuring they are communicated to subcontractors at tender stage and applied at order stage Chair subcontract interview meetings in association with Operations team Prepare subcontract enquiries including site measurement and formulating the tender list in consultation with the wider management team along with subsequent analysis and assessment of subcontract quotations. Negotiate sub-contract packages to deliver the most favourable outcome for the company. Draft and place sub-contract orders as and when authorised and ensure no subcontractors commence on site without a subcontract order fully completed. Main Contract Support the Operations Manager in providing monthly reports to the Client, ensuring that such reports contain accurate forecasts of our rolling draft final account, full information concerning variations and record contractual notices and reporting. Develop & maintain close relationships with client, consultants & subcontractors to continuously improve customer experience, improve our Company position and obtain repeat & negotiated business. Evaluate submit and agree the price of C.V.I's and contract Instructions provisional sums, demonstrate value for money etc Prepare and agree monthly valuations with the clients representative and ensure same are invoiced, paid, in full and on time Ensure that any agreement with client representatives is documented Ensure that adequate records are kept in respect of any future claims. Prepare and submit alternative proposals for material and specifications to the client for approval Site Overhead costs and advise the Operations Manager on action to be taken to remedy over-expenditure with client. Prepare and agree quarterly open book audits (cost and value reconciliation) with the clients representative and reach final account position yearly. Prepare and once approved by line manager submit all necessary contractual claims Subcontract Prepare and negotiate interim valuations and final accounts including all necessary measurement as well as making sure that any agreement of variations with supply chain is documented. Measure, value, negotiate and check as necessary all subcontract interim and final account applications and process all associated payments in accordance with the Construction Act and/or other prevailing legislation Inform the Commercial Manager of any possible claims by subcontractors and prepare and/or seek direction in preparing any necessary documentation/correspondence to protect the Company’s interests. Prepare response to any claim for loss and expense, after liaison with their line manager Financial Having full project(s) profit and loss accountability Competent use of company cost system Manage the CVR process, in conjunction with the Operations Manager, understanding and accurately forecasting project values, costs & margins against the target margin and profit plan, and agreeing changes and solutions with the Contracts / Project Manager prior to implementation Forecast cash on an accurate and timely basis, ensuring that the cash position of the project is maximised without compromising our contractual arrangements and relationships with either customers or subcontractors & suppliers Ensure profit plans are understood for each scheme/project and monitor and deliver on agreed areas and work on identifying further areas for recovery. Raise alarm signals to the Commercial Manager when the contract is straying outside the cost and profit parameters. Use best endeavours and seek to maximise margins in co-operation with the Operations Manager. Monitor preliminaries / site management costs and advise the Operations Manager on action to be taken to remedy over-expenditure. Prepare and present commercial elements at the site Monthly Contract Review Meeting Legal / Dispute Assist in the preparation of ‘claims’ or other means of dispute management to correct an imbalance of cost and value. To include drafting and sending contractual letters and supporting information. Study contract documents and advise on onerous conditions therein including the preparation of briefing notes for Operations Manager. Upon receipt of contract, ensure that comparison of contract documents with tender documents is carried out and advise on any anomalies as well as ensuring that terms are in line with House Rules. Other Manage all of the People responsibilities for your team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives. Attend site meeting and client meetings as necessary. Under supervision support in the collation of relevant documentation relating to insurance claims. Maintain and continuously improve commercial /legal/contractual awareness. Knowledge of and compliance with Group Delegated Authorities and Contracts Process. Ensure compliance with document control system Involvement in community engagement activities within and outside normal working hours Working in one or more locations as required Any other duties assigned. Qualifications • BSc in Quantity Surveying or similar commercial related course, • Professional qualification MRICS or MCIOB desirable, • Good data interrogation skills, • Line Management experience, • Commercial Awareness with good legal/contractual knowledge and experience, • Experience of Management accounts, • Proficient in Microsoft office particularly Excel, Access and keen to extend knowledge on software packages, • Commercial contracting experience, • Re-measurement skills, • Previous experience in construction or similar sector, • Valid driving licence, • CSCS card at appropriate level, • Take responsibility for own development

About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. Purpose of the role To design, develop and programme knitting concepts / new product in line with environmental and technical performance requirements, trends and innovation for all required market segments, to further Teknit’s development ensuring customer satisfaction. The day to day • To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements, • To develop custom knit samples, programming them to a customer ready state. To further develop new and existing customer specifications., • To build strong relationships with customers worldwide, liaising throughout projects and visiting customers when required in order to develop products in line with customer specific requirements., • To ensure smooth transition from development to production throughout the product lifecycle maintaining customer satisfaction., • To maintain accurate record keeping at all times ensuring the ISO:9001 accreditation is retained throughout Teknit., • Actively research and develop innovative ideas into product development for example new fabrics and yarns in conjunction with Camira design team, • To ensure production machines run efficiently, carrying out programme changes, maintaining and repairing knitting machines when required. To for-fill customer order satisfaction, • To maintain the department’s quality, health and safety standards by following the set procedures., • Responsibilities and duties should be kept concise. Job boards have a word count limit and candidates will not be attracted by overly complex job descriptions. Other Considerations Essential: • Knowledge of knitting CAD CAM Design System, • Knowledge of Knitting machines / production, • Background in weft knitting Desirable: • Knowledge of Stoll M1 Design System, • Knowledge of Stoll CMS knitting machines, • Knowledge of Stoll Sirix Design System, • Qualification in a relevant subject Camira Values Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. Apply today At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.

About the opportunity We are recruiting on behalf of a growing technology business operating within a specialist professional services market. The company provides a digital platform that helps consumers make more informed decisions when choosing service providers, while also supporting businesses with tools to manage reputation, client feedback, online visibility and customer engagement. The platform includes features such as verified client feedback, profile management, service-specific search functionality, website integrations, automated review collection, analytics and tools designed to improve customer acquisition and trust. As the business continues to scale, our client is increasing the size and complexity of the product and technology projects it delivers. Upcoming initiatives include new client journey functionality, platform expansion, enhanced user-facing features and potential mobile application development. They are now looking for an experienced Project Manager to help bring structure, visibility and momentum to these projects. The role This is a hands-on Project Manager position working across product, technology and operations. You will coordinate and drive the delivery of a range of projects, from smaller client-led improvements through to larger strategic product and platform initiatives. Working closely with software development, design, marketing, operations and senior stakeholders, you will ensure projects are clearly scoped, well planned, effectively communicated, properly documented and delivered in line with business priorities. The successful candidate will bring organisation, structure and pace to project delivery. You will be expected to work independently, spot risks early, escalate issues when needed and provide practical, commercially aware recommendations to help leadership make informed decisions. Key responsibilities • Manage the end-to-end delivery of product, technical and operational projects., • Coordinate work across software development, design, marketing and wider internal teams., • Support delivery of larger strategic initiatives, including new platform functionality, customer journey improvements, platform expansion and mobile-related projects., • Balance major business-critical workstreams with smaller client-driven requirements., • Create and maintain clear project plans, timelines, milestones, risks, dependencies and actions., • Use project management tools such as Jira to manage tasks, workflows and project progress., • Use documentation platforms such as Confluence to maintain clear project records, decisions, notes and supporting documentation., • Support Agile delivery practices across relevant teams., • Track progress and ensure stakeholders have clear visibility of project status., • Identify risks, blockers, scope changes and dependencies early, escalating where appropriate., • Provide clear recommendations and practical options when projects are at risk of moving off track., • Ensure decisions are captured clearly so future actions are well informed., • Work closely with senior leadership to align project delivery with commercial and operational priorities., • Help improve internal processes, delivery discipline and ways of working as the business grows. What we are looking for We are looking for a highly organised, collaborative and proactive Project Manager who can bring structure to a fast-moving environment without slowing progress. You will enjoy working across teams, communicating clearly and coordinating technical, creative and operational stakeholders. You should be confident managing multiple moving parts, working independently and turning ambiguity into clear plans, actions and outcomes. This role would suit someone with experience in SaaS, software, digital products, mobile apps, technology platforms, agencies, professional services, regulated sectors or an SME / scale-up environment. Essential experience and skills • Proven experience as a Project Manager, Delivery Manager, Technical Project Manager or similar., • Experience managing software, product or technical delivery projects., • Good understanding of Agile delivery methodologies., • Experience using Jira or similar tools for task and project tracking., • Experience using Confluence or similar tools for documentation., • Strong stakeholder management skills., • Excellent organisation, planning and prioritisation skills., • Ability to manage multiple projects and competing priorities., • Clear, confident communication skills., • Ability to identify risks, dependencies and blockers early., • Comfortable working with software development teams., • Able to work independently and take ownership of project delivery., • Strong documentation skills and attention to detail., • Personable, collaborative and able to build strong relationships across teams. Desirable experience • Experience in a SaaS, software, technology, digital product or platform business., • Experience in an SME, start-up or scale-up environment., • Experience working on mobile app or native app projects., • Experience working with marketing and design teams., • Experience in professional services, regulated industries or specialist B2B technology markets., • Familiarity with customer-facing platforms, client portals, review platforms, reputation management tools, lead-generation products or marketplace-style platforms., • Project management certifications such as AgilePM, Scrum Master, PRINCE2 or PMP. The person who will thrive • You will thrive in this role if you are personable, organised and motivated by collaboration. Our client works best with people who enjoy partnering across departments to support evolving business goals., • You should be comfortable in a growing company where priorities can shift, projects vary in size and complexity, and communication is critical. You will need to be pragmatic, commercially aware and delivery-focused, with the confidence to challenge constructively and keep projects moving., • The right person will be able to bring order to complexity, maintain momentum and ensure teams are clear on what needs to happen next. Working pattern • This is an office-based role in Nottingham., • Hybrid working is not standard for this position, although limited flexibility may be considered for an exceptional candidate. Benefits • Free onsite parking., • Modern, well-equipped office environment., • Friendly, collaborative in-office culture., • Complimentary lunch, breakfast options and snacks., • Christmas shutdown period., • Flexitime available after initial training period. Location: Nottingham, office-based Working pattern: Full-time, 5 days per week in the office Reporting to: Senior Leadership Team

About the opportunity We are recruiting on behalf of a growing technology business operating within a specialist professional services market. The company provides a digital platform that helps consumers make more informed decisions when choosing service providers, while also supporting businesses with tools to manage reputation, client feedback, online visibility and customer engagement. The platform includes features such as verified client feedback, profile management, service-specific search functionality, website integrations, automated review collection, analytics and tools designed to improve customer acquisition and trust. As the business continues to scale, our client is increasing the size and complexity of the product and technology projects it delivers. Upcoming initiatives include new client journey functionality, platform expansion, enhanced user-facing features and potential mobile application development. They are now looking for an experienced Project Manager to help bring structure, visibility and momentum to these projects. The role This is a hands-on Project Manager position working across product, technology and operations. You will coordinate and drive the delivery of a range of projects, from smaller client-led improvements through to larger strategic product and platform initiatives. Working closely with software development, design, marketing, operations and senior stakeholders, you will ensure projects are clearly scoped, well planned, effectively communicated, properly documented and delivered in line with business priorities. The successful candidate will bring organisation, structure and pace to project delivery. You will be expected to work independently, spot risks early, escalate issues when needed and provide practical, commercially aware recommendations to help leadership make informed decisions. Key responsibilities • Manage the end-to-end delivery of product, technical and operational projects., • Coordinate work across software development, design, marketing and wider internal teams., • Support delivery of larger strategic initiatives, including new platform functionality, customer journey improvements, platform expansion and mobile-related projects., • Balance major business-critical workstreams with smaller client-driven requirements., • Create and maintain clear project plans, timelines, milestones, risks, dependencies and actions., • Use project management tools such as Jira to manage tasks, workflows and project progress., • Use documentation platforms such as Confluence to maintain clear project records, decisions, notes and supporting documentation., • Support Agile delivery practices across relevant teams., • Track progress and ensure stakeholders have clear visibility of project status., • Identify risks, blockers, scope changes and dependencies early, escalating where appropriate., • Provide clear recommendations and practical options when projects are at risk of moving off track., • Ensure decisions are captured clearly so future actions are well informed., • Work closely with senior leadership to align project delivery with commercial and operational priorities., • Help improve internal processes, delivery discipline and ways of working as the business grows. What we are looking for We are looking for a highly organised, collaborative and proactive Project Manager who can bring structure to a fast-moving environment without slowing progress. You will enjoy working across teams, communicating clearly and coordinating technical, creative and operational stakeholders. You should be confident managing multiple moving parts, working independently and turning ambiguity into clear plans, actions and outcomes. This role would suit someone with experience in SaaS, software, digital products, mobile apps, technology platforms, agencies, professional services, regulated sectors or an SME / scale-up environment. Essential experience and skills • Proven experience as a Project Manager, Delivery Manager, Technical Project Manager or similar., • Experience managing software, product or technical delivery projects., • Good understanding of Agile delivery methodologies., • Experience using Jira or similar tools for task and project tracking., • Experience using Confluence or similar tools for documentation., • Strong stakeholder management skills., • Excellent organisation, planning and prioritisation skills., • Ability to manage multiple projects and competing priorities., • Clear, confident communication skills., • Ability to identify risks, dependencies and blockers early., • Comfortable working with software development teams., • Able to work independently and take ownership of project delivery., • Strong documentation skills and attention to detail., • Personable, collaborative and able to build strong relationships across teams. Desirable experience • Experience in a SaaS, software, technology, digital product or platform business., • Experience in an SME, start-up or scale-up environment., • Experience working on mobile app or native app projects., • Experience working with marketing and design teams., • Experience in professional services, regulated industries or specialist B2B technology markets., • Familiarity with customer-facing platforms, client portals, review platforms, reputation management tools, lead-generation products or marketplace-style platforms., • Project management certifications such as AgilePM, Scrum Master, PRINCE2 or PMP. The person who will thrive • You will thrive in this role if you are personable, organised and motivated by collaboration. Our client works best with people who enjoy partnering across departments to support evolving business goals., • You should be comfortable in a growing company where priorities can shift, projects vary in size and complexity, and communication is critical. You will need to be pragmatic, commercially aware and delivery-focused, with the confidence to challenge constructively and keep projects moving., • The right person will be able to bring order to complexity, maintain momentum and ensure teams are clear on what needs to happen next. Working pattern • This is an office-based role in Nottingham., • Hybrid working is not standard for this position, although limited flexibility may be considered for an exceptional candidate. Benefits • Free onsite parking., • Modern, well-equipped office environment., • Friendly, collaborative in-office culture., • Complimentary lunch, breakfast options and snacks., • Christmas shutdown period., • Flexitime available after initial training period. Location: Nottingham, office-based Working pattern: Full-time, 5 days per week in the office Reporting to: Senior Leadership Team

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. This role is responsible for creating high-quality visual design across brand, marketing and digital channels. Working as part of the Global Brand & Creative Team, the Brand & Digital Designer will support the development of compelling creative assets that strengthen brand consistency and elevate the overall visual standard of the business. The role combines strong traditional design craft with digital and web design capability. The designer will work across campaign creative, brand assets, marketing materials, presentations, social content and web page design, ensuring all outputs are visually strong, on-brand and aligned to business objectives. Working closely with the Creative Director, Head of Global Creative, content writers, web teams and the Creative Operations Lead/Partner, this role contributes to the end-to-end creative process — from concept through to execution — across both offline and digital environments. This role is a initially 12 month FTC with the potential to turn permanent. Key Responsibilities: Brand & Campaign Design • Create high-quality visual assets across a wide range of formats including campaign creative, brochures, presentations, social content, email graphics and digital marketing materials, • Translate briefs into strong, effective and on-brand design solutions that support marketing and commercial objectives, • Maintain consistency and integrity of the brand across all outputs, ensuring alignment with brand guidelines and visual standards, • Contribute to creative concepts and visual ideas for campaigns, launches and content programmes, • Work collaboratively with content writers to bring messaging to life visually across digital and print formats, • Support the ongoing evolution and application of the brand across different regions, sectors and marketing channels Digital & Web Design • Design web page layouts, landing pages and digital components that align with brand standards and user experience best practice, • Create visual assets for websites including banners, graphics, icons and supporting imagery, • Prepare and supply web-ready design assets in appropriate formats and specifications for development teams, • Work alongside web and development teams to ensure designs are practical, consistent and effective across devices and screen sizes, • Support the continuous improvement of website design, layout and visual consistency across platforms Collaboration & Delivery • Work from structured briefs and collaborate with the Creative Operations Lead/Partner to ensure timely delivery against priorities and deadlines, • Manage multiple projects and tasks simultaneously while maintaining attention to detail and quality, • Respond to feedback constructively and refine creative work where required, • Contribute to shared design resources, templates and brand assets to support efficiency and consistency, • Support the wider marketing team with creative requirements across brand, content and digital activity Skills, Knowledge and Experience: Essential skills, knowledge and experience • Proven experience in a design role, either in-house or within an agency environment, • Strong portfolio demonstrating high-quality brand, campaign and digital design work, • Advanced proficiency in Adobe Creative Suite, including Photoshop, Illustrator and InDesign, • AI proficient, • Experience using Adobe tools to create assets across print, digital and web formats, • Solid understanding of typography, layout, colour and visual hierarchy, • Experience designing for both print and digital formats, • Experience creating web page designs and digital assets for online use, • Understanding of responsive design principles and how design translates to web environments, • Strong attention to detail and commitment to high visual standards, • Ability to manage multiple projects and work to deadlines, • Strong communication and collaboration skills Desirable skills, knowledge and experience • Experience working with Figma or similar UI design tools, • Familiarity with additional Adobe tools such as After Effects, Premiere Pro or Adobe XD, • Understanding of UX principles and digital user behaviour, • Experience designing for CMS-driven websites, • Basic understanding of HTML/CSS to support collaboration with web teams, • Experience within a B2B, technology or software-led organisation, • Current portfolio either online or pdf is required with submissions Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. #LI-Hybrid

Indirect Buyer | Technology | £35,000 - £38,000 | Midlands | 1 Day per Week in Office Junior Buyer / Procurement Officer / Purchasing Officer / IT Buyer / Buyer I am working with a FTSE-listed, award-winning transport technology business trusted by some of the biggest names in UK logistics and fleet management. With over 40 years in the industry, a global customer base, and serious growth ambitions, this is a business with genuine substance behind it and a procurement function that is now being built to reflect that. They are looking for an Indirect Buyer to take commercial ownership across a tech-focused category portfolio covering software, hardware, and data centres. This is a newly created position reporting directly into the Procurement Manager, with real influence over how the category function takes shape. If you are an indirect buyer looking to broaden your experience, work across interesting categories, and build towards Senior Buyer level in a business that is genuinely going places, this is worth a closer look. Why Join? • £35,000 - £38,000 dependent on experience, • Predominantly remote with just 1 day per week in the Midlands office, • Clear progression pathway to Senior Buyer as the function grows, • Tech category ownership across software, hardware, and data centres from day one, • CIPS supported with the organisation encouraging ongoing professional development, • High visibility role working directly with senior stakeholders across the business What You'll Be Doing • Taking strategic procurement responsibility across a range of indirect categories, with a primary focus on software, hardware, and data centres, • Negotiating contracts for both renewals and new services, with a focus on driving value and reducing cost, • Building and managing supplier relationships, ensuring performance and value are consistently delivered, • Becoming embedded with internal stakeholders to provide commercial support and manage spend effectively across the business, • Supporting the development of a category procurement structure and informing sourcing strategy through market intelligence, • Deputising for the Procurement Manager where required What We're Looking For • A minimum of 12 months of indirect procurement experience — IT category exposure is a bonus but not essential, • CIPS qualified or actively working towards it, • Strong negotiation and communication skills, with the confidence to engage and influence senior stakeholders, • A self-starter who can work independently, prioritise effectively, and make well-reasoned commercial decisions, • Comfortable with Microsoft Office and ERP systems — experience with IFS is an advantage If you are an indirect buyer looking for the perfect next step, please contact Omar at jobsos@bramwith.com with an updated CV or apply using the link below. Keywords: Indirect Buyer, Junior Buyer, IT Buyer, Procurement Officer, Indirect Procurement, Software Procurement, Hardware Procurement, IT Procurement, Category Management, CIPS, Nottingham, Technology Procurement, Procurement Jobs Nottingham