Customer success manager jobs in London - Page 15Create job alerts

This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer‑centric environment. Serve as a trusted point of contact for customer inquiries, ensuring seamless communication with Customer Support. Contri

Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast-paced work environment, allowing you to make an immediate impact on our team and comp

A global financial platform is seeking a Customer Success Manager to enhance customer onboarding, retention, and growth within the SMB vertical in London. This is a hybrid, full-time position offering an exciting opportunity to impact customer success. The ideal candidate will have over 2 years of e

We are currently looking for a Strategic Customer Success Manager - REMOTE. At least five years of customer success experience in B2B SaaS, specifically with enterprise customers. In this role, you will play a pivotal role in shaping and enhancing customer experiences for our largest and most comple

We are hiring a Customer Success Manager to help establish and shape Finbourne’s Customer Success capability. As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. Align with Sales o

Responsibilities include overseeing implementation processes and ensuring customer satisfaction.

This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. This is a hands‑on senior role, combining commercial accountability, customer success delivery, and coachin

Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization. We are looking for a dedicated Document Cloud Customer Success Manager to join our ambitious

Customer Success Manager – Specialty Marine Insurance. Contribute to the development of scalable Customer Success and account growth processes. Customer Success experience within an Insurtech platform environment.

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.

The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Account Management / Customer Success type background. Report directly to the VP of Customer Success.

A contagious positivity, insatiable curiosity, and people‑first attitude are the winning traits of our most successful Account Management & Customer Success team members. The Customer Success Manager supports accounts of strategic importance to PitchBook and works with a team to complete all accou

The Customer Success Manager is a crucial ambassador for our clients. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms.

You’ll join Risk Ledger as a Customer Success Manager focused on our predominantly Public Sector customers, across mid‑market to enterprise accounts. You’ll join a cross‑functional Customer Success team that works hand‑in‑hand with Product, Marketing, Sales and the wider business to deli

A leading digital marketing technology company in London seeks a Customer Success Manager to ensure positive client relationships and maximize product adoption. The ideal candidate has a Bachelor's degree and experience in customer success or account management, particularly in the digital marketing

We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer life

A leading real estate technology firm is seeking a Customer Success Manager to drive the success of their customers by ensuring they achieve measurable value from the products. You will need 3+ years in customer success, showcasing exceptional communication skills, and a passion for fostering strong

We are looking for a high-slope Customer Success Manager to own the post-sales journey for our growing enterprise customer base. You will work directly with the Customer Success team, commercial leadership, and product teams to ensure our customers don’t just use Kernel, but rely on it as mission�

Join as an early Customer Success hire to build best-in‑class customer retention for a rapidly growing healthtech SaaS platform. Possesses 3‑5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business. You'll own the full customer lifecycle, from onboarding and train

Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury. Job Title: Customer Success Manager. Review customer success metrics such as usage, engagement and renewals.

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationshi

A leading technology company in Greater London is seeking a Customer Success Manager to support client accounts and enhance their satisfaction. The ideal candidate has 4-10+ years in customer success, excellent communication skills, and a Bachelor's degree.

A leading fintech company in London is seeking a Customer Success Manager to own and scale post-onboarding experiences for hospitality partners. The ideal candidate has over 5 years of customer success or relationship management experience, preferably in fintech. In this pivotal role, you will manag

As our new Customer Success Manager, you'll play a pivotal role in bridging the gap between our customers' expectations and their current journey with us. Your mission is to ensure that every customer feels understood, valued, and excited about the solutions we offer. In this role, you'll be at the

As a Customer Success Manager for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and boo

A leading SaaS company based in London is seeking a Customer Success Manager to join its team. This role involves understanding customer business challenges and providing technology solutions while maintaining strong relationships throughout the customer journey.

Customer Success Manager - High Touch (EMEA). Ensure customers onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels (users and buyers) to unblock and enable. Customer Success experience: You’ve managed book of business and know how to run QBRs, onboarding

As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expa

A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. Ideal candidates will have experience in HR or Customer Success within HR SaaS environments, knowledge of HR processes, and a proven track record with high-value accounts. T

A leading technology company in Greater London seeks a Customer Success Manager to act as a trusted partner for clients, optimizing their use of Salesforce solutions. Candidates should have over seven years of experience in Technical Customer Success or related fields, alongside strong communication

You adapt to whatever’s needed to drive customer success at speed. Customer Success, Account Management, or Consulting role at a B2B SaaS company. You wake up thinking about your customers’ success and go to bed making sure nothing is left hanging.

A progressive healthcare technology firm in Greater London is seeking a Customer Success Manager to drive onboarding and adoption for SMB customers. The successful candidate will build strong relationships, ensuring customers feel supported and engaged. Responsibilities include customer training, mo

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

A leading technology company in real estate is seeking a Customer Success Manager to enhance customer value and advocate for the company's AI-powered solutions. Exceptional communication and a strong background in Customer Success are required. In this role, you will manage customer relationships en

Corporate Performance Management (CPM): Hands‑on experience as a Customer Success Manager or in a customer-facing position. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long‑term value. Play a pivotal role in refining customer success processes as the business scales.

Contribute to Akeneo’s customer success framework for customer lifecycle management and create tangible benefits and value for customers. Customer Success Manager – Italian Speaker. Develop prescriptive, customized success plans to help customers define, measure, and achieve success using Akeneo

We are seeking a customer facing, focussed and analytical Customer Success Manager. Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. You will act as a trusted advisor to our customers, ensuring they realize m

Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, ex

A leading tech company in Greater London seeks an experienced Enterprise Customer Success Manager to drive the integration of AI solutions for legal and professional services. This role involves building strong customer relationships, ensuring value realization, and leading training sessions. Candid

A leading AI firm in Greater London seeks an Enterprise Customer Success Manager. In this role, you will own value realization for customers, integrating our AI solutions into their workflows and fostering strong relationships with key stakeholders.

A leading brand control company in Greater London is seeking a Customer Success Manager to join their Global Customer Success Team. In this role, you will build and maintain relationships with clients, oversee the customer lifecycle, and collaborate with various teams to drive customer satisfaction

Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Customer Success Operations

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

A leading security solutions provider is seeking a Customer Success Manager in Greater London. The ideal candidate has over 2 years of Customer Success experience in a SaaS environment. In this role, you will be pivotal in guiding customers through their security and compliance journeys.

The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You have a customer‑centric mindset and are motivated to ensure customers feel supported, valued and are set u

As an Entry-Level Customer Success Manager, you will support our EMEA software customers in achieving maximum value from their investment and ensuring a positive customer experience. As a regional customer success manager, you are responsible for the post-sale customer experience, providing best pra

A leading cybersecurity company is seeking a Sr Customer Success Manager to join their team in the UK. The ideal candidate will bring over 4 years of experience in SaaS or Tech customer success, possessing strong communication skills and the ability to drive customer adoption goals. This remote posi