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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager – SaaS. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing an established customer base while working closely with tech

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

Senior Consultant (Customer Success). The customer journey is treated as an. The consultant partners closely with customers to understand their.

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Avalon is currently supporting an organisation in Cheshire to recruit a C

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Proven experience in customer success, account management, or a related role. Familiarity with CRM software and customer success platforms is

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. We strive to cultivate an inclusive environment of understanding to have a greater impact on our bus

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Play a pivotal role in refining customer success processes as the business scales.

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Enterprise Customer Success Manager at Canonical. All CSMs contribute to business support at the company level

As a Customer Success Specialist, youll be responsible for onboarding new clients, providing product training, resolving customer issues, and ensuring long-term satisfaction. As part of the Customer Success team, you9ll play a vital role in ensuring clients receive the guidance and support they need

Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the. Junior Customer Success Manager - Software £32k Base + £12k

A leading property management firm in Greater London is seeking a Customer Success Manager to enhance client engagement and ensure operational excellence throughout the customer lifecycle. The role involves onboarding, adoption, and long-term success management, requiring excellent communication and

Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. About the Customer Success Team. Customer Success Manager - North America.

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities.

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. Deeply understand each customer’s business goals, use cases, and success criteria. Custome

Strong appetite for vertical-led customer success, including developing deep sector knowledge and credibility with customers. We are seeking a Customer Success Manager (CSM) to join our New Markets team, responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achie

Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve succe

SaaS Scaled Customer Success experience: 2–3 years in Scaled Customer Success within SaaS, working with SMB customers and owning a large portfolio. We’re scaling fast and hiring a Scaled Customer Success Manager to join our Customer Success team. You’ll lead the build out of our Scaled Custome

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly suc

A dynamic software startup is seeking a motivated Junior Customer Success Engineer to manage client data and automate workflows.

The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction. Frontends solutioning communication with customers designs the solution to have onboarding team implement it, here onboarding team can then be

You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists. Duffel is hiring a Customer Success Manager (CSM) to maximise our customers'

You will drive customer success by acting as the voice of the customer, providing insights, and addressing pain points in their processes. A leading legal tech company seeks a Customer Success professional in Greater London. Successful candidates will possess strong managerial skills, experience in

This role focuses on analyzing customer health, executing contract renewals, and collaborating with various teams to ensure customers realize the value of the platform. The ideal candidate will have significant experience in renewals or customer success within the SaaS industry, demonstrating strong

High degree of empathy and a customer-centric mindset to ensure our customers’ success and satisfaction. Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business c

You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. Scaled Customer Success Manager. Previous experience as a Customer Success Manager is a major plus.

You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. Previous experience as a Customer Success Manager is a major plus. Scaled Customer Success Manager.

As a Customer Success Manager, Growth at Contentful you will work directly with our EMEA customers to maximize value from our platform and deliver a stellar experience. Drive product adoption, customer satisfaction, and overall influence on customer health scores. Customer‑first mindset, winning b

At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. If you know hospitality and care about customers, we want to hear from you!. Are customer-obsessed and outcome-focused.

A leading education technology company is seeking a Customer Success Associate to enhance customer engagement and retention. This role demands fluency in French and a proven track record in customer success. Join a dynamic team focused on transforming education and empowering customers to maximize t

A global information leader is seeking a Customer Success Manager to drive customer engagement and retention in Greater London. This role emphasizes the importance of building strong relationships and ensuring customers achieve their strategic objectives using the full product portfolio. Ideal candi

Our Privacy Statement & Cookie PolicyCustomer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098Customer Success Manager (CSM)**OverviewThomson Re

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer‑success framework. We’re looking for a collaborative, hands‑on leader to partner with our Chief Operating Officer in scaling Syntass

A cybersecurity company is seeking a Customer Success Manager to lead customer relationships, ensuring satisfaction and successful product adoption. The ideal candidate will manage customer journeys and collaborate across departments to enhance user experience.

Director – Customer Success (Retail Industry). We are looking for a strategic and relationship-driven leader to oversee enterprise retail accounts, ensuring customer success through technology-enabled transformation. Customer Success & Strategic Account Management.

Magnet Forensics is seeking a highly experienced, strategic, and customer‑obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high‑value, and mission‑critical customers. Develop and maintain comprehensive customer success plans, including goals

We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. If you love building relationships, influencing strategy, and seeing the direct impact

A VC-backed healthtech startup in London seeks a Customer Success Manager to take ownership of customer outcomes and foster long-term relationships with clients. In this role, you will drive adoption and retention of technology solutions, utilizing product data to resolve issues and define success m

A leading mobile infrastructure services company in the UK seeks a Customer Success leader to enhance customer outcomes through strategic oversight and effective partner management. The role involves leading delivery excellence from concept to deployment while fostering a culture of customer advocac

The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You have a customer‑centric mindset and are motivated to ensure customers feel supported, valued and are set u

Customer Success Manager (Sports MarTech). Customer Success Manager (Sports SaaS Platform). The Customer Success Manager (CSM) will be responsible for managing and nurturing relationships with top‑tier clients, including publishers, rights holders, and broadcasters.

A healthcare technology company in London is seeking an SMB Customer Success Manager to guide new customers through onboarding and ensure successful adoption of their platform. Candidates should have 2-4 years of experience in customer success, strong organizational skills, and a customer-centric ap

We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment. This role sits at

A global technology company is seeking a Customer Success Manager in London to enhance customer engagement and drive growth. The ideal candidate should have 3-5 years of SaaS Customer Success experience and excellent communication skills. You will foster long-term relationships, acting as a strategi

Customer Success Manager page is loaded## Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028About the business Elsevier is a global information and analytics company tha

Collaborate on a Mutual Success Plan with clear objectives, success metrics, and next steps. SaaS customer success, working with Fortune 100 companies and their executives. London, England – reports to Director of Delivery of Customer Success.