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Clinic Manager Location: Harley Street, London Salary: Competitive + performance bonus sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network. We are expanding our leadership team in London and are seeking a dynamic, commercially driven Clinic Manager to oversee day‑to‑day operations, drive performance, and lead a high‑performing clinical and front-of-house team. As Clinic Manager, you will be responsible for ensuring the smooth, safe, and successful running of the clinic. You will lead by example, maintain outstanding customer service standards, and drive revenue growth while ensuring full compliance with clinical governance, CQC, and internal protocols. Key Responsibilities • Lead, mentor, and develop a multidisciplinary team including practitioners, nurses, and consultants, • Oversee daily operations to ensure an exceptional patient experience, • Achieve and exceed financial targets through effective KPI management, • Maintain the highest standards of governance, safety, and regulatory compliance, • Manage clinic rota planning, stock levels, and operational efficiency, • Support recruitment, onboarding, and staff development strategies, • Deliver monthly performance reports and contribute to regional business goals, • Foster a culture of professionalism, accountability, and continuous improvement Essential Skills & Experience • Proven leadership experience in a clinical, healthcare, or aesthetic setting, • Strong commercial awareness with a track record of meeting KPIs, • Excellent communication and people‑management skills, • Customer‑focused mindset with the ability to deliver a luxury patient experience, • Strong organisational and problem-solving skills, • Competitive salary + annual performance bonus, • Discounted aesthetic treatments, • Group discounts on procedures and products, • Career progression within two of the UK’s most recognised aesthetics brands, • Supportive, collaborative, and innovative working environment

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Job Title: Account Manager (ambitious Senior AE’s welcome) Location: Hybrid - up to 3 days in the office, (Triton Street) Reports to: Account Director The role: To support the Account Director (and Senior Account Manager) in the development of integrated communications for a global healthcare brand. Working with the client and internal teams to support in the strategic thinking, creative ideation and design development with local implementation across shopper channels including instore and online. You will need strong communication skills and have the ability to work across multiple levels of our organisation and the clients’ business. You should be passionate about shopper marketing and have some experience in working with strategic partners. You should be highly familiar with international retailing and preferably have worked in a client facing role in a creative agency where you have managed and facilitated communication across consumer and trade marketing channels. We are seeking a motivated Junior Account Manager who is eager to develop their skills and advance into a Senior Account Manager position as part of their career growth. Responsibilities: Account and Project Management • Drafting and consolidation of client briefs, • Managing timing plans to include hand off from our strategic partners, through to ideation and concept development and into assets and toolkits finalization, • Status reporting on projects and pro-active communication to ensure clients are fully informed of project progress, • Understand and familiar with a broad range of printed and digital shopper formats, • Ensure all output meets and exceeds client expectations and meet timelines, • Understanding of the brand portfolio and their respective global brand guidelines, • Organising and scheduling work with the team’s creative resources Financial Management • Supporting the Account Director and Senior Account Manager in the monthly performance and profitability analysis, • WIP and billing management, ensuring work is billed correctly and timely, • Monitoring and reporting levels of work to ensure efficient use of team time Client Development • Develop, maintain and extend client relationships, building trust and confidence in our capability, • Develop a deep understanding of the client’s business and brands, • Retention and expansion of work streams across specific categories, • Manage client expectations in relation to project objectives, creative standards, timelines and budgets Functional Competencies: • Strong collaboration skills, • Good problem solving and decision-making skills, • Excellent communication and persuasion skills, • Ability to judge and evaluate creative concepts, • Thorough understanding of clients and their business/industry, • Excellent communication skills Skills and Experience required: • 3+ years' experience in a shopper marketing/ retail/ integrated agency or similar environment., • Passionate and personal interest in Shopper Marketing, international retailing, innovation and trends., • An individual with strong commercial awareness and with the ability to build and maintain solid client relationships., • Ability to juggle numerous tasks at once and deliver all effectively., • Demonstrate management skills, including administration, planning, cost/budget and project management, status reporting., • Excellent communication skills, both oral and written, must be shown for both internal and client proposals, presentation and training, together with good PC skills., • A friendly, positive team player with strong interpersonal/communication skills., • Be proactive and take initiative to get things done., • Committed to high-quality output and service, with a strong attention to detail., • Display confidentiality at all times with regards to Tag business. Measures of Performance: • Time and cost management on projects, • WIP billing to be minimized as much as possible, • High customer satisfaction scores, • Working relationship and reputation with clients and internal stakeholders

About the Company Our client is a globally recognised SaaS provider specialising in procurement analytics and spend management solutions. With over 20 years of success, they are trusted by leading enterprise organisations worldwide to deliver data-driven insights that transform procurement functions into strategic drivers of business value. Operating at the intersection of technology and consultancy, the business combines a powerful platform with deep domain expertise—enabling customers to unlock measurable savings, improve supplier performance, and make smarter, faster decisions. With continued international growth, they are now strengthening their UK team with a strategic Account Manager hire. About the Role This is a high-impact, customer-facing role focused on driving value across an established portfolio of enterprise clients. You will act as a trusted advisor, ensuring customers maximise the value of the platform while identifying opportunities to expand relationships through upsell and cross-sell. This is not a traditional account management role—it requires a consultative, insight-led approach and a strong understanding of procurement challenges and opportunities. Key Responsibilities • Own and develop relationships with key enterprise customers across the UK, • Drive customer value and adoption of the platform through a consultative approach, • Identify and execute upsell and cross-sell opportunities within existing accounts, • Engage with senior stakeholders across procurement, finance, and executive teams, • Collaborate with customer success, product, and sales teams to deliver a seamless client experience, • Support renewal processes and ensure high levels of customer satisfaction and retention About You • Proven experience in Account Management or Customer Success within a SaaS environment, • Strong understanding of procurement, either through:, • Experience with procurement software solutions, or, • Background in procurement consultancy, • Experience working with enterprise customers and managing complex stakeholder environments, • Commercial mindset with a track record of growing accounts through upsell/cross-sell, • Highly consultative approach with the ability to translate data into business value, • Strong communication and relationship-building skills Why This Opportunity? • Join a business with deep credibility and a strong reputation in the procurement space, • Work with enterprise clients on high-value, strategic initiatives, • Be part of a collaborative, international team that values expertise and impact, • Opportunity to combine commercial growth with genuine customer value creation, • Competitive salary, performance-based bonus, and long-term career potential If you bring procurement expertise and enjoy building strategic customer relationships that drive real business outcomes, this is a fantastic opportunity to join a market leader in its space.

Group Director, Head of Sales - EM EA Workflow Solutions Data & Analytics Division We areseekingan accomplished and visionary Group Director, Head of Sales - EMEA Trading & Investment Solutions to join our senior leadership team. This role carries full accountability for driving EMEA revenue growth across investment banking, wealth management, execution, and trading solutions, serving both buy-side and sell-side institutions. You will lead large, diverse sales teams across the region, shape go-to-market strategy, and partner closely with product, technology, and customer success to deliver differentiated, client-led outcomes. Success in this role requires deep market credibility, strong executive presence, and a passion for building enduring customer partnerships. WhatYou'llBe Doing: • Lead, coach and develop a high-performing management layer, strengthening succession, performance management, and leadership capability across EMEA., • Own and deliver against a double digit annual gross sales target, driving sustainable growth across existing and new clients., • Lead commercial strategy across sell-side and buy-side segments, with responsibility for trading and execution solutions including FX, electronic trading platforms, Fixed Income, Equities, Energy, and Commodities., • Act as a senior client advocate, ensuring customer needs directly shape sales strategy and execution., • Shape the multiyear commercial and go-to-market strategy, driving transformation, sales excellence and operating rhythm discipline., • Build andmaintainsenior-level client relationships across trading desks and executive stakeholders., • Partner with Product, Technology, Legal, Finance, and Customer Success teams., • Foster cross-regional alignment and collaborate closely with global trading leadership to ensure consistent execution, • Act as a thought leader within the executive leadership team., • Ensure compliance with regulatory and legislative requirements across EMEA. WhoWe'reLooking For: We're looking for an exceptional senior commercial leader-one who combines deep market expertise with enterprise level leadership, strong people stewardship, and the ability to influence across complex global environments. You will bring: • Extensive senior leadership experience within capital markets, electronic trading, or execution solutions across EMEA, • Strong understanding of sellside and buyside trading workflows, spanning FX, Fixed Income, Equities, Energy and Commodities. Credibility with senior trading leaders, C-Suite, and broader front office stakeholders., • Demonstrated ownership of significant commercial targets and ability to drive sustainable, profitable revenue growth, • Strong customer-centric mindset., • Strategic, Enterprise Minded Leadership with the ability to balance big picture vision with hands on execution, bringing discipline to forecasting, pipeline excellence, and sales governance., • A mindset that embraces innovation, continuous improvement, and the adoption of AI & digital tools and insights., • Exceptional People Leadership & Culture Building with commitment to creating a high performance, inclusive, growth-oriented culture that empowers teams and reinforces LSEG values., • Proven ability to lead large, geographically distributed, multilayered sales organisations, developing leadership capability at Director and senior manager levels., • Outstanding communication and influencing skills, with the ability to engage senior executives internally and externally. Comfortable operating within a matrix environment, partnering with peers across regions and functions., • Fluent Englishrequired; anyadditional European language welcomed London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

KPMG is creating a new "best in class" Quality Engineering and Testing Practice with a clear mission - to accelerate business change. By leveraging KPMG's considerable in-house industry knowledge with the leading test tools, methods and practices, KPMG is seeking to help our clients deliver efficient, high-quality change – while minimising risk. We are currently recruiting Senior Managers to work with KPMG’s Financial Services (FS) team, who can make a significant contribution to the development of our Quality Engineering and Testing Practice, through sector expertise, client engagements and delivery of new business opportunities. You will help define and grow the testing practice in the FS sector, taking responsibility for revenue targets, expanding the pipeline of opportunities and developing value propositions for the market in which we operate, which covers Banking, Insurance, Asset Management and Fintech. You will support the Testing Practice Directors and Partners in: • The development of the Testing Practice by formulating unique, value-add propositions and solutions that meet FS sector client requirements, in addition to managing and directing pursuit activity., • Delivering an individual revenue sales target., • Mentoring and coaching other members of the team., • Developing and converting a pipeline of opportunities across public sector clients., • Performing a key role in account and sector development across FS, helping the leadership to build the top line., • Building and maintaining strong client relationships across public sector clients, leveraging proven industry content and delivery capability., • Performing a senior role in delivery of engagements as required. Job Requirements: • Sales and Delivery, with associated sales and utilisation targets. Strong bid management abilities, with a proven ability to mentor and coach more junior team members., • Solution development, showing a clear ability as a Quality Engineering and Testing Subject Matter Expert to enhance existing solutions, and develop new ones, with specific emphasis on software testing as it relates to IT solutions and transformation in the public sector., • People management, building a team of consultants with the right mix of grades, competencies and experience to support client opportunities and projected growth., • Project management, with a proven ability to work as Programme Director / Engagement Manager running multiple client projects simultaneously where required. Industry Skills and Experience: • Experience working for a major advisory business or leading industry institution, ideally with a successful track record of Business Development and successful delivery in the FS sector (either across FS or specialising in a particular area such as Banking, Payments, Insurance, Asset Management or Fintech)., • Demonstrable track record of Business and Practice Development within a Consulting environment., • In-depth experience gained in sell-side institution with exposure to shaping and delivering significant programmes of IT Change., • In-depth understanding, knowledge and experience of the testing industry to include:, • testing services (type, costing, route to market),, • tools (commercial/open-source, selection and implementation),, • practices (methods by SDLC-type, test accelerators),, • metrics (selection, implementation), and, • key players (suppliers, tool vendors, industry “regulators”). Key areas of technical interest include: • Test automation and quality engineering, • Non-functional testing, • Accessibility testing, • Testing with AI, and testing of AI Individual skills: • Experience in the management of complex testing programmes across customer-facing and back-office systems, • Experience of leading multiple, diverse and complex client programmes., • Recognised as having both exceptional technical delivery skills and very strong business knowledge (in the public sector)., • Strong experience of working with, or for, FS sector clients, with a good understanding of the FS sector environment (or particular area, such as Banking, Payments, Insurance, Asset Management or Fintech)., • Ability to take client aspirations and ideas and support them in turning them into a practical delivery approach for a major programme, in line with relevant standards and business drivers., • Experience working closely with technology functions throughout the delivery lifecycle to enable a seamless transition to implementation within tight timeframes., • Solid problem-solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions/solutions., • Excellent communication skills, with the ability to influence senior management and stakeholders, and to build and maintain strong team and client relationships., • Broad personal networks across industry to support business development opportunities., • Strong interpersonal & written communication skills, both a self-starter and strong team player.

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market. What you’ll do: • Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers., • Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results., • Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships., • Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success., • Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose. Qualifications • Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory., • Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change., • Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation., • Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs., • Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return • Private Medical Insurance, • Gym allowance of £30/month, • Learning and reading budget of up to £1,000 per year, • 25 days of annual Paid-Time-Off (PTO), • Company Funded Employee Assistance Program (EAP) for both you and your family, • Discounted Tax Support Services At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Supplier Quality Team Leader (Full-Time, Permanent) Hybrid; 2 – 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with our client. What does a Supplier Quality Team Leader role mean at our client? The Supplier Quality Team Leader is responsible for leading all aspects of supplier and manufacturer quality assurance, ensuring that globally sourced ingredients meet the highest standards of safety, compliance, and customer requirements. The role drives supplier performance, oversees audit programmes, and strengthens the Quality Management System across the supply base. You will lead a team responsible for supplier compliance, audit readiness, and continuous improvement, while supporting business growth through robust, scalable, and effective quality processes. What’s in it for you: • Personal growth, including training and development opportunities, • Health Cash Plan, • Subsidised gym membership What to expect: • Lead, coach and develop the Supplier Quality team, promoting high performance, accountability, and a proactive, solutions focused culture., • Set clear priorities and manage team workload across supplier audits, compliance activities, and documentation., • Act as Deputy to the Assistant Quality Manager as required, ensuring continuity of leadership and decision making., • Own the end to end supplier quality lifecycle, including onboarding, approval, monitoring, requalification, and ongoing performance management., • Lead the supplier and manufacturer audit programme and ensure timely and effective closure of non conformances., • Ensure supplier documentation, including audit packs, specifications, certifications, and technical data, is accurate, current, and audit ready., • Own key third party certifications (e.g. BRC, FAMI QS), working closely with certification bodies and internal stakeholders., • Monitor supplier performance using KPIs, risk assessments, and continuous monitoring programmes, identifying trends and emerging risks., • Drive supplier compliance improvements by working directly with manufacturers to implement corrective and preventative actions., • Lead initiatives to improve supplier related processes, driving standardisation, efficiency, and effective use of data and performance insights., • Act as the escalation point for complex supplier technical queries from customers and internal teams., • Support customer audits and documentation requests, coordinating effectively with global partners., • Collaborate with commercial and global quality teams to ensure supplier capabilities, standards, and audit approaches align with business and customer requirements., • Support business critical and cross functional projects as required. Does this sound like you: • Minimum of 5 years’ experience in supplier quality, quality assurance, or manufacturing quality within the food or feed ingredients industry., • Proven experience managing supplier and manufacturer relationships from a quality, compliance, and regulatory perspective., • Strong working knowledge of relevant industry standards and schemes, including FSSC, BRC, HACCP, FAMI QS, and Organic., • Demonstrated experience leading supplier and manufacturer audits and managing corrective and preventative action processes., • Previous people management or team leadership experience., • Strong stakeholder management and communication skills, with the ability to effectively influence external partners., • Highly organised, with the ability to manage multiple suppliers, audits, and competing priorities simultaneously. Interested? Our client would love to hear from you. Click apply and you will be taken to their careers page to complete your application.

Job Title: Payroll and Pensions Officer Location: Islington based in our Central Office. You will be required to work Mondays in the office, plus an additional day within a service, with home working possible through the rest of the week. Additional days out may be required. Please note that unfortunately, there is no step free access available at our central office, and cannot be guaranteed at other locations Salary: £30,000 annual Shift Pattern: Fixed term contract until January 2027, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours due to tight payroll run deadlines, time in lieu will be provided in these cases. About the Role We're hiring an experienced payroll and pensions officer. You will join a small Payroll team, reporting to the Payroll and Pensions Manager. You will ensure efficient and accurate payroll operations, ensuring staff are paid correctly, on time. You will support in the preparation and processing of monthly payroll, coordinating effective and efficient end-to-end payroll and pensions administration, plus any relevant activity. The People and Culture team overall are a supportive and friendly team, who all have individual personalities and characteristics which bring us together to have a positive working environment as a team. Key Responsibilities Include: • Take ownership of administrative tasks in the payroll and pensions process, • Be a point of contact for enquiries regarding payroll and pensions, to proactively resolve, signpost or seek support on any issues that arise, • Utilise database and HRIS to support payroll and pensions processes and auditing, • Support relevant colleagues to ensure the correct payments, reports, and returns are made to HMRC, pension providers, and other statutory bodies We're looking for someone who is methodical, intuitive, and detail-oriented, who is able to tae ownership of your projects and workflows. You will hold some payroll and pensions experience and be ready to hit the ground running, able to use your own initiative to resolve challenges, and support with the running of cycles. You will be comfortable working in a fast paced environment, and will thrive in such circumstances. We're looking for someone who can build good professional relationships with others, and is happy to support the wider team and organisation. • Experience within a similar role capacity required, • Experience providing a high level of quality administration and customer support is required, • Experience in providing a high level of numerical administration and communications is required, • Working knowledge and understanding of payroll, pensions, and other relevant laws and external policies is required, • Attention to detail is required, • High level of organisation skills is required, • Ability to work flexibily to meet the needs of the organisation is required What we Offer • 25 days (Full time equivalent) annual leave, increasing with the length of service, • Employer Pension Contribution, • Eligibility to register with Blue Light Discount Card, • Access to discounted tickets for music events, shows, sports and more, • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work, • Training and Development, including access to courses, upskilling, and progression plans, • Employee Assistance Programme, including counselling, • Life Assurance Scheme, • Cycle-to-work scheme, • Annual Staff Awards SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete a DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Reports to: Senior Food & Beverage Manager Salary: £31,500 per annum Conditions: Permanent position Hours: 40 hours per week, inclusive of paid breaks, worked across a flexible rota split between working at the bar and in the office. Evening and weekend work required. Background Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts. Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture. Our commitment to building a strong connection with our community is reflected in our core values: • Always be welcoming to our international community, • Be radical and progressive in our thinking and activities, • Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton, • Most importantly, always celebrate our unique identity and growing accomplishments. Purpose of the role The Bar Supervisor plays a key role in delivering an excellent food and beverage operation at Brixton House, supporting both the organisation’s commercial objectives and its commitment to warm, inclusive audience experiences. Working closely with the Senior Food & Beverage Manager, the postholder ensures the day-to-day running of the bar is efficient, well-managed and welcoming, particularly during busy performances and events. The role balances hands-on operational leadership with commercial awareness, helping to drive bar sales, maintain high service standards, and ensure compliance with health, safety and licensing requirements. As a visible presence for staff and audiences alike, the Bar Supervisor contributes to a positive workplace culture and helps position the bar as an integral part of the Brixton House experience and a vital income-generating function of the organisation. Sales • Drive monthly Bar sales targets., • Suggest new menu items and special offers., • Keep bar signage up to date., • Monitor supplier price changes and flag pricing implications to the Senior Food & Beverage Manager., • Support content capture and promotion of bar offer at key events, working with Marketing and Commercial teams as required., • Resolve customer complaints where possible, escalating when necessary. Stock Management, • Place stock orders in line with agreed schedules and operational needs., • Maintain a tidy stock room in the basement., • Log in deliveries, sales, wastage on the POS system. Staff, • Support the induction and ongoing development of bar staff, following agreed training plans., • Support staff rota cover and communication during the absence of the Senior Food & Beverage Manager, in line with agreed rotas., • Report any absences/lateness to the Venue Duty Manager., • Report any misconduct to the Senior F&B Manager., • Provide regular constructive feedback to staff to ensure high service standards., • Act as Duty Bar Manager during events (Press Nights, Large Events), taking responsibility for bar operations and appropriate escalation as required. Compliance and Safety, • Maintain health & safety, food safety standards, hygiene, and sustainability across the F&B operation., • Ensure incident reporting is accurate and consistent across the bar team., • Follow policies and procedures ensuring the standard operating procedures are always followed and adhered to. Maintenance, • Report equipment issues through agreed internal reporting processes, including the Senior Food & Beverage Manager and Operations team as appropriate., • Liaise with contractors and suppliers to ensure maintenance of the equipment (Beer lines, Ice Machine, Fridges, Glasswasher)., • Significant proven experience in bar and/or F&B management, ideally in a cultural or hospitality setting., • Experience working in high-volume, fast-paced service environments., • Ability to work flexible hours including weekends and evenings., • Ability to work accurately and quickly under pressure., • Experience working with money including cashing up., • Excellent communication skills and ability to work collaboratively across departments., • Working knowledge of Health & Safety and food safety requirements relevant to a licensed bar environment., • Confidence using POS systems, stock tools and basic digital platforms. Desirable:, • Experience of work in a theatre, arts centre, music venue or similar building., • Experience liaising with suppliers and contributing to partnership or promotional activity., • Familiarity with community-focused or independent hospitality models., • Knowledge of local and London-wide food and drink trends. Basic Terms & Conditions Place of work will primarily be Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL. The standard working days are Monday to Sunday, including out of social hours shifts. HOW TO APPLY To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description and Person Specification. Visit our website and complete the below: • Log into our hire platform (Hireful), and complete the basic information, • Upload your CV, • Upload a letter of application - no more than two sides of A4, size 12 font. Deadline to apply: Monday 18th May 2026 - 9am First interview: Thursday 21th and Friday 22th May 2026 Second interview: Wednesday 27th May 2026 REF-228 270

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a P2P (Procure to pay) Administrator to join our finance team. About the Role Contributing towards the timely execution and control of the P2P function for all Guardian News and Media suppliers and contributors in line with company policies and procedures Ensure all processing complies with PAYE, VAT and other relevant legislation Maintain high standards of customer service within the P2P team when dealing with all internal and external customers Support the P2P Manager in ensuring all month end, quarter end and year end procedures are completed in line with the agreed timetables, including Fusion close, balance sheet reconciliations and KPI metrics To pay all GNM suppliers and contributors accurately and on time against approved purchase orders and coding, in line with our company payment terms, following the timely and accurate matching of PO’s/invoices About You Previous experience in a high volume administrative role Awareness of Procure to Pay best practice procedures & behaviours Good Accounting knowledge Experience of Oracle Fusion Financials Good working knowledge of Excel Analytical with attention to detail We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. We actively encourage applications from groups traditionally underrepresented in the UK media. How to Apply To apply, please upload your latest CV and a cover letter. Please highlight in your cover letter where you have worked in a high volume, high detail role. The closing date for applications is 6pm, Friday 22nd May 2026. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Karen Walter on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and Pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.

Deputy Head of Service - Access & Duty Adult Social Care - Adults, Health & Integration£450 per day (Umbrella) Hackney Council is seeking an experienced and forward-thinking Deputy Head of Service - Access & Duty to play a pivotal leadership role at the front door of Adult Social Care. This is a high-impact interim opportunity, combining operational oversight with innovation, system-wide collaboration and strong people leadership. About the Role As Deputy Head of Service, you will provide senior leadership across the Access & Duty service, supporting safe, timely and person-centred responses for adults contacting Adult Social Care. You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement. A key focus of the role is transforming how residents access support, ensuring services are preventative, strengths-based and responsive to need. Key Priorities & Responsibilities You will: • Lead the expansion of digital access, increasing the availability of information and self-assessments through Hackney's digital programme., • Work in partnership with Customer Services and internal teams to strengthen entry points into Adult Social Care and improve customer experience., • Support and embed a reablement-first approach, aligned with new models of delivery launching in January 2026., • Drive the increased use of Occupational Therapists as a preventative intervention for new Adult Social Care referrals., • Provide operational and strategic oversight, ensuring statutory duties, quality standards and KPIs are met., • Manage resources effectively, contributing to budget control, efficiencies and value for money., • Lead service improvement, change management and new ways of working., • A relevant professional qualification (e.g. Social Work, Nursing, Allied Health Profession, Public Health) with appropriate registration., • Proven leadership experience in complex, fast-paced environments., • Strong background in service transformation, performance management and partnership working., • Sound knowledge of adult social care legislation, safeguarding duties and national policy., • Excellent communication and stakeholder management skills. Get in contact with QSW Talent Partner, Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Job Title: Facilities & Maintenance Manager Working Pattern: Onsite 8am - 4pm, Monday-Friday Location: Primarily East London, with travel to other London sites as required Role OverviewThis role is responsible for leading and coordinating maintenance across all London sites, ensuring issues are resolved quickly, systems run efficiently, and residents receive an excellent experience. The position focuses on driving continuous improvement through effective contractor management, strong asset control, and optimisation of maintenance processes, while also supporting budgeting and prioritisation of works. Hands-on maintenance support is required when necessary. Key Responsibilities • Oversee maintenance across all sites, ensuring quick and effective issue resolution, • Manage 4 contractors and support the wider team to deliver high standards, • Manage the maintenance ticketing system, including overseeing the ticket board and driving performance improvements, • Conduct regular check-ins with contractors, including site visits and building walks, • Collaborate with FOH and on-site teams to support daily operations and emergency situations, • Deliver a high-quality resident experience in partnership with on-site teams, • Hold regular team meetings to review performance and identify process improvements, • Support maintenance planning, budgeting, and cost analysis, • Prioritise works based on impact, cost, and value, • Maintain accurate stock control and asset records, • Process contractor timesheets and invoices, • Proactively manage contractors to improve efficiency and reduce reliance on external support, • Ensure meter readings are completed accurately and reported on time, • Previous hands-on experience working "on the tools" or within a trade (e.g. electrical, plumbing, carpentry, or similar), • Strong understanding of building compliance and maintenance standards, • Excellent communication skills, both written and verbal, • Strong customer service mindset, • Full UK driving licence, • Flexibility to travel between sites, • Availability to respond to emergencies outside normal working hours

The Role Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high‑quality, consistent and customer‑focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision‑making and strong relationship management. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well‑managed neighbourhoods. You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including: • Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required., • Anti‑Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities., • Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise., • Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‑ups, applying judgement in higher‑risk or complex cases, and contributing to reducing void loss., • Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience., • Casework & Partnership Working: managing complex and high‑risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes. This is a two-year fixed term, part‑time (14 hours per week) job‑share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing. The full job description and person specification for the post can be found within our recruitment pack, held on our website, under current vacancies. Working at Cloch It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life. We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods. How to Fit at Cloch Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you: · Communicate clearly, confidently and with empathy · Build strong, positive relationships with tenants and partner agencies · Apply sound professional judgement and take responsibility for outcomes · Balance support with fair and proportionate enforcement · Remain resilient and solution‑focused when managing challenging situations · Live our values through your day‑to‑day approach to housing management What’s Next? To apply, please submit your CV and a supporting letter outlining how you meet the essential criteria for the role. Closing date: 12pm on Tuesday 2nd June 2026 Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services & Communities and the Housing Manager. Interviews are expected to take place week commencing 8th June 2026. All applications are very much welcome at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.

Dalkia UK are looking for an Engineering Manager to join our team working on our flagship Selfridges site in London, Oxford Street The Role • Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded, • Establish, develop and maintain an effective partnership and working relationship with the Customer and any associated customers, • Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/ targets (i.e. working capital, P&L, Costs), • Lead, manage and support a no-compromise approach to Health & Safety, • To manage the business to ensure all of the necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost effectively and without disruption, • To manage and control the attendance and work output of all directly employed staff and specialist sub-contractors, • Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that Inviron’s margin expectations are achieved, • Develop a relationship with the internal project department in order to deliver high value projects throughout the life of the contract Main Responsibilities: • Planning and allocation of technical resources across S&Co including the control and issue of materials and equipment., • Support the client’s vision of creating ‘the destination for the most extraordinary customer experience’ by ensuring that all contractual KPI's and SLA's are achieved whilst maintaining good working relationships with the client, the concessions and the end customers., • Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites., • Collating completed PPM worksheets and reviewing for any additional works identified therein and planning implementation of the repair using the in house team., • Updating Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme within the store., • Maintaining and managing Compliance system (CAP) to ensure compliance is being achieved and accurate reports are produced., • Training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff., • Participate in the Health and Safety Policy of the company and report to the Account Manager regarding any dangers; hazards or other defects/issues that may be encountered., • Ensure that the engineers adhere to the Company Dress Code all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment., • Undertake other tasks or requests to maintain and improve the service provision throughout the region., • Maintaining ongoing service performance through service and performance reviews including the undertaking of performance reviews / appraisals., • To develop a detailed knowledge of the building, work areas and work schedules and to allocate and organise staff duties to conform to the service specification., • Carrying out regular reporting (at the request of the Facilities Manager) in relation to SLA compliance, problem areas etc, recording actions taken or to be taken and any escalations., • Assisting in the recruitment of team members as and when required., • Carry out regular site audits and provide regular onsite support., • Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs., • Minimise disruption to the clients business and maintain the required availability of the key functional areas throughout their store., • Maintain good working practices to enhance asset value and promote a positive image of both the client and Dalkia., • Undertake and report Service audits and H&S Check sheets, recording and reporting results., • Develop and take duty of care for the Maintenance Teams on a daily basis., • Assist Maintenance Teams in any daily issues in delivery of the maintenance service., • Authorisation and reporting of annual leave and organisation of appropriate staff cover ., • Review and authorise timesheets., • Responsible for finances and WIP. Hours of Work • Monday to Friday, 8am-5pm Benefits • Additional earnings available through overtime - if wanted, • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Qualifications and Experience Required • Substantial quantifiable and demonstrable experience in a similar role, • Demonstrable experience of budget management and control of small revenue works, • Recent successful experience of controlling site teams in hard services., • Proactive management and experience of internal service delivery teams, • Proven track record in successful people management including performance management and familiarity with operational HR process and procedure, • Valid formal Health & Safety qualification e.g. IOSH / NEBOSH, • Detailed operational understanding of facilities maintenance and building services within a client focused environment, • Extensive experience in managing a multi-disciplined workforce, • Experience in the Mechanical and Electrical aspects of general building PPM schedules, • Experience with similar maintenance duties including fault diagnosis, rectification, • Building Management Systems experience, • Mechanical or Electrical Apprenticeship, 18th edition IEE, C&G 2391, BTEC & HNC or similar, • IT literate FM Management Information Systems, MS Word, Power point and Excel, • Wide breadth of knowledge on mechanical electrical systems and building fabric repairs, • Sound commercial and financial awareness, • Experience of Supervising and controlling similar contracts/site delivery teams

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for an enthusiastic and people‑focused Team Leader to support the day‑to‑day running of our flagship store. This is a hands‑on, shopfloor‑based leadership role, where you’ll coach, motivate and support a large front‑line team to deliver exceptional service across both shopfloor and back‑of‑house areas. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. What's In It For You... £16.80 per hour 25 days holiday (pro-rata) GymPass HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content Staff discounts on Studio Tour tickets, retail, food and beverage Access to Friends and Family events Option to join our pension and private healthcare schemes Your Role Accountabilities... • Run the shopfloor and back‑of‑house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day., • Maintain a strong physical presence on the shopfloor, responding quickly to trading demands, queues, replenishment needs and guest issues., • Coordinate shopfloor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading., • Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively., • Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands., • Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours., • Support onboarding and buddying of new starters, ensuring they can confidently operate in both shopfloor and back‑of‑house environments., • Act as first point of escalation for operational issues, resolving where possible and escalating appropriately., • Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times. Skills & Qualifications... • Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast‑paced retail environment., • Passion for coaching, developing and motivating others., • Strong customer‑service focus with confidence leading large teams., • Great communication skills and a proactive, hands‑on leadership style., • Experience across both shopfloor and back‑of‑house operations., • Comfortable using POS and retail systems. Working Pattern... This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans and sets a benchmark for immersive shopping. Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros Studio Tour London, Warner Bros Studio Tour Tokyo, Harry Potter Shop King’s Cross, and Flagship stores in New York, Chicago and Harajuku. As Senior Visual Merchandiser, you will shape and lead the visual direction of the store, bringing together commercial insight, creativity and customer focus to maximise sales. You will guide and develop a visual team, ensure brand standards are consistently delivered, and partner closely with Retail and Visual leadership to drive performance across key trading locations. This is a hands‑on supervisory role with visibility across the wider business, offering the opportunity to influence strategy, coach talent and deliver high‑impact visual execution in a fast‑paced retail environment. Your Role Accountabilities… * Lead, coach and develop the Visual Merchandising team through regular feedback, 1:1s and on‑floor guidance, ensuring strong visual standards and team engagement. * Deliver high‑quality visual merchandising across the store, ensuring all graphics, equipment and POS are implemented in line with brand guidelines. * Partner with the Area Visual Manager and wider Retail teams to plan and deliver visual strategies that maximise sales and commercial performance. * Prioritise and delegate workload effectively to meet operational needs, key trading priorities and visual deadlines. * Maintain strong commercial awareness, using sales reports and store insights to adapt layouts and visual activity to exceed targets. * Support training and capability building across the store team, building awareness of visual and promotional standards. * Act as a point of escalation for visual merchandising queries, providing solutions and practical problem‑solving. * Oversee presentation, housekeeping and minor maintenance standards to ensure a safe, customer‑ready environment. * Contribute to store planning, operational meetings and wider visual activity across the business as required. * Ensure compliance with all health & safety procedures, stock control requirements and loss‑prevention practices. Qualifications & Experience… * Proven experience in visual merchandising at senior or supervisory level, with a strong eye for detail. * Demonstrated ability to lead, motivate and develop teams in a retail environment. * Creative and commercially minded, with a clear understanding of brand guidelines and customer impact. * Confident communicator, able to work effectively with store management, peers and customers. * Proactive in identifying opportunities to improve sales, standards and ways of working. * Comfortable working independently, while collaborating as part of a wider retail and visual team. * Flexible approach to working patterns, including multi‑site support, evenings, weekends and overnight installs when required. * Proficient PC skills and confidence using reporting or planning tools. Working Pattern… * Because of the adaptive nature of this role, flexibility is required to suit the needs of the business, with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location. * Roles within the retail team may include, interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times. * Participate in cover of the retail stores as necessary including weekend, bank holiday, school holiday and late evening/ cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for a creative and detail-driven Visual Merchandiser to bring our store experience to life every day. In this role, you’ll play a key part in delivering visually impactful displays that inspire customers, drive sales, and reflect our brand at its best — while working at pace to maintain exceptional standards across the shopfloor during busy trading periods. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. Your New Role… Join us in crafting magical experiences for our visitors and become a key part of a world-renowned brand by driving sales through the commercial, creative, and customer-focused presentation of our products. Your Role Accountabilities… * Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly and in accordance with guidelines and agreed standards. * Assist with visual merchandising enquiries and provide solutions to any challenges. * Maintain minimal shrinkage through efficient handling of products and packaging. * Support the store team to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets. * Engage with customers, identify their needs and ensure they are met using skilled questioning and listening techniques. * Stay updated on product knowledge and confidently discuss the features and benefits of our merchandise with customers. * Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff. * Perform housekeeping duties and minor maintenance, ensuring strict standards are maintained and stock is replenished and visually merchandised according to guidelines. * Conduct daily floor walks with the team, ensuring layouts are maintained and shop floor standards are met, while constantly reworking stock to generate sales and maintain visual appeal. Qualifications & Experience… * Visual merchandising skills with an eye for detail. * Creative and imaginative, while demonstrating brand awareness. * Proactively seek out opportunities to increase sales. * Provide the highest levels of customer service. * Effective, confident communication with visitors and colleagues. * Work as part of a team with a flexible approach. * Self-motivated work confidently without supervision. * Proficient with Microsoft Office. Working Pattern… * This role is full time (40 hours a week). * Because of the adaptive nature of this role, flexibility is required to suit the needs of the business, with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location. * Roles within the retail team may include interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times. * Participate in cover of the retail stores as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

* * SALARY:Starting from 58,732.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 27/05/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. Shape the future of leasing at VWFS This is a pivotal commercial role at the heart of our Retail Leasing growth. As Leasing Partnerships Manager, youll lead the development of strategic relationships across Volkswagen Group brands, securing vehicle supply and shaping how we deliver a consistent, competitive leasing proposition across all sales channels. Youll operate at the intersection of brand, product and sales - bringing alignment, driving performance, and influencing how we grow in an increasingly complex and competitive market. Why this role matters: Youll play a key role in delivering VWFS UKs leasing growth ambitions Youll shape how we collaborate with Volkswagen Group to unlock commercial opportunity Youll influence strategy across Retail, Broker and Corporate sales channels Youll operate in a high-visibility role with exposure to senior stakeholders across VWFS and VWG What youll be doing: Build and influence senior relationships across Volkswagen Group brands to secure CtP (commit to purchase) vehicle supply Lead commercial negotiations to deliver competitive pricing and maximise channel performance Align leasing campaigns across RCH (Retailer introduced Contract Hire), CtP and CTM (commit to market) to drive impact while protecting channel integrity Partner with Broker and Retail teams to unlock growth and ensure clear channel differentiation Use market insight and data to inform decision-making and future strategy, Influencing governance forums and brand reviews, shaping Contract Hire planning and direction Drive engagement and performance across retailer networks supplying CtP vehicles Oversee end-to-end operational delivery, from vehicle logistics through to customer outcomes Provide leadership continuity, stepping in for senior leaders where required What youll bring: Youll be a commercially driven team player who thrives in a fast-paced, target-led environment and is confident operating at a senior level. Youll combine strategic thinking with a strong bias for deliveryable to build relationships, influence outcomes, and turn opportunity into tangible business results. Essential experience & skills: Proven success in sales or commercial roles, with clear delivery of growth outcomes Strong background in automotive financial services or vehicle leasing Strong commercial acumen and understanding of automotive and financial markets Experience influencing senior stakeholders across complex, matrix environments Deep understanding of leasing products, distribution channels and customer journeys Skilled negotiator with the ability to operate at senior level Ability to translate data and insight into actionable commercial decisions Strong communication and presentation skills, including Board-level materials What makes this opportunity stand out High-impact role within a key VWFS growth area Opportunity to shape a strategically important channel Broad exposure across VWFS, VW Group brands and multiple sales functions A role combining strategy, commercial negotiation and operational delivery Whats in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. Apply now If youre ready tolead a critical area of our leasing business and drive meaningful commercialgrowth, wed love to hear from you.

Regional Manager Location: London Salary: Up to £110,000 per annum, plus car and bonus Role: Permanent - Full Time We are looking for an exceptional Regional Manager to lead a high-profile, multi-site London operation. This is a business-critical leadership role with full responsibility for regional performance, commercial delivery, customer excellence, and people leadership across the region. Suited to a commercially driven leader who thrives in fast-paced environments, the successful Regional Manager will know how to build high-performing teams, drive continuous improvement, and deliver results. The successful Regional Manager will lead from the front, creating a culture of accountability, engagement, and operational excellence while identifying opportunities to support long-term growth and business performance. We’re looking for a leader who can balance strong commercial focus with a people-first approach. Key Responsibilities Strategic Leadership • Define and deliver the regional strategy aligned with wider business objectives, • Support growth initiatives and business improvement projects, • Influence key stakeholders and contribute to wider business planning, • Build a high-performance culture across the region Operational Management • Lead safe, compliant, and efficient multi-site operations, • Deliver against financial and performance targets, • Drive continuous improvement and service excellence, • Identify efficiencies across labour, assets, and regional processes, • Maintain full P&L accountability for the region People & Culture • Lead, coach, and develop high-performing teams, • Drive engagement, accountability, and strong leadership behaviours, • Support succession planning and colleague development, • Promote a collaborative and inclusive working culture Customer Excellence • Deliver exceptional service standards across the region, • Build strong customer and stakeholder relationships, • Support customer retention through reliable service delivery, • Ensure key KPIs and performance targets are consistently achieved Commercial Performance • Support regional growth and business development opportunities, • Drive profitability through strong commercial decision-making, • Identify opportunities to improve regional effectiveness and long-term performance, • Work collaboratively with wider business functions to achieve strategic goals What We’re Looking For • Proven experience leading large, operationally complex environments, • Strong commercial and financial acumen with P&L responsibility, • Senior leadership experience across operational, commercial, and people functions, • A track record of building high-performing teams and driving results, • Strong stakeholder management and influencing skills, • Experience leading business improvement and change initiatives, • Degree-level education or equivalent experience preferred Why Join? This is an opportunity for an ambitious Regional Manager to step into a visible and influential leadership role within a fast-paced and evolving organisation. You’ll have the autonomy to shape regional strategy, lead large-scale teams, and drive meaningful business performance across a complex operation. For a commercially focused leader, this role offers genuine scope to make an impact and further develop within a senior leadership environment. About Us This Regional Manager opportunity is managed by McCarthy Recruitment, a specialist, award‑winning recruitment consultancy supporting senior appointments across operational, logistics and leadership functions. Start your journey today. Apply now or find us online: · Web: McCarthy Recruitment · LinkedIn: McCarthy Recruitment · Facebook: McCarthyRecruitment · Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

HubSpot CRM Administrator Location: London (hybrid, min. 3 days/week in our Farringdon office). We will also consider applications for a remote home-based contract for those who live more than 90 minutes away from the office. Company: Ascend Media (Elite Traveler, Spear’s, The World of Fine Wine, World of Fine Spirits) About us Ascend Media is home to some of the world’s leading luxury media brands: Elite Traveler, Spear’s, The World of Fine Wine, and The World of Fine Spirits. We create world-class content, digital platforms, and immersive brand experiences that connect with ultra-high-net-worth audiences and luxury brands worldwide. About the role We’re looking for an experienced HubSpot CRM Administrator to take ownership of the day-to-day management, maintenance and optimisation of our HubSpot platform across sales and marketing activity. This role is ideal for someone who enjoys systems, process improvement and keeping data organised and accurate. You’ll support teams across the business by building workflows, managing CRM processes, maintaining reporting and ensuring HubSpot is configured effectively to meet changing business needs. You’ll become the go-to person for HubSpot - helping colleagues use the system effectively, improving processes over time, and ensuring the platform continues to support business growth. This is a hands-on role with a mix of administration, technical configuration, reporting and process improvement. You do not need to know everything on day one, but you should already be confident using HubSpot and comfortable taking ownership of CRM tasks independently. What will you do? HubSpot administration & maintenance • Manage the day-to-day administration of HubSpot across sales and marketing functions, • Configure contacts, companies, deals, properties and lifecycle stages within the platform, • Maintain user permissions, access settings and general CRM housekeeping, • Build and maintain HubSpot workflows and automations, • Configure internal notifications, lead routing and customer journeys, • Support marketing campaign setup including segmentation and contact management, • Manage imports, exports, deduplication and database hygiene, • Ensure customer and prospect data remains accurate and well structured, • Build and maintain dashboards and reports within HubSpot, • Act as the first point of contact for HubSpot support internally, • Help colleagues troubleshoot CRM issues and improve usage of the platform, • Provide training or guidance where needed, • Support integrations between HubSpot and other business platforms where required, • Assist with implementation projects and testing of new tools or workflows, • Work with external providers when specialist support is needed Skills & experience Essential • Previous hands-on experience using HubSpot in an administration, CRM or marketing operations role (around 2+ years preferred), • Experience building workflows and automations within HubSpot, • Good understanding of CRM principles and database management, • Experience managing imports, segmentation, data quality and reporting, • Strong attention to detail and confidence working with large datasets, • Comfortable managing repetitive administrative tasks alongside improvement projects, • Able to work independently and prioritise workload effectively, • HubSpot certifications or completion of HubSpot Academy training, • Experience supporting integrations between systems, • Experience working with marketing automation or sales processes, • Previous experience in media, B2B or commercial environments, • Experience implementing new systems or improving internal processes Personal attributes We’re looking for someone who is: • Organised and methodical, with strong attention to detail, • Comfortable owning a platform and becoming the internal expert over time, • Curious and proactive about finding better ways of working, • Practical and solutions-focused, • Happy balancing strategic improvements with routine administrative work, • Collaborative and approachable, working effectively with different teams across the business Company benefits • 25 days' holiday (plus bank holidays), • Additional days off for your birthday, health and well-being day and volunteering day, • Hybrid working arrangements, three days in the office, • Subscription to Group publications and all other online content, • Access to a discounted shopping program, • Cycle to work scheme, • Enhanced maternity, paternity and adoption pay, • Enhanced company sick pay after probation Applications meeting the selection criteria will be reviewed as soon as possible. Progressive Media Investments (Ascend Media) values diversity and is an equal opportunity employer. Please inform the hiring manager if you require any reasonable adjustments so that you can fully participate in the recruitment process. Please note, candidates must have, or be able to obtain, the right to live and work in the United Kingdom as we are unable to offer sponsorship for this role.

Job Title: Pricing Manager Location: London Hybrid - Three days in the office, of which 12 days will need to be in Basingstoke Employment Type: Permanent Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the job This is an opportunity to take ownership of how we price our Home Insurance products at the AA, while also leading and developing a small team of Pricing Analysts. Youll play a central role in shaping strategies that keep us competitive, fair and commercially strong, with responsibility for both technical delivery and people leadership. At the heart of the pricing function, youll analyse performance, identify emerging trends and refine models to support informed decision-making. Alongside this, youll line manage two Pricing Analysts, supporting their development and ensuring high-quality output across the team. Your work will help strike the right balance between delivering value for customers and achieving business objectives, directly influencing product performance. Youll also ensure that all pricing activity meets FCA Pricing Practices rules and guidance, embedding fairness, transparency and strong customer outcomes into everything we do. This role offers the chance to make a meaningful impact, working collaboratively in a forward-thinking environment where your leadership and insight shape decisions affecting thousands of customers. What will I be doing? • Leading the design, development and delivery of pricing strategies that optimise acquisition and retention, • Driving the development and enhancement of pricing models, systems and methodologies to maximise value, • Ensuring compliance with FCA Pricing Practices through robust implementation of regulatory requirements, • Building and refining pricing models and test strategies to deliver high-quality analysis and insight, • Analysing competitor activity and market trends to inform forward-looking pricing decisions, • Supporting external partners by providing actionable insights to improve performance and outcomes, • Strengthening controls and governance across pricing models, systems and analytical processes, • Producing detailed analysis to support business cases, forecasting and financial planning, • Delivering accurate, timely reporting through effective data extraction, validation and monitoring, • Coaching and developing analysts within the team, fostering capability, performance and future talent What do I need?, • Proven experience in complex financial and consumer modelling, with a strong focus on insurance pricing, • Strong technical capability, with experience using tools such as Radar Optimiser, Radar Live, Databricks or Power BI, • Solid background in data-rich environments with experience in advanced analytical tools, • Good understanding of pricing techniques within Personal Lines insurance, • Experience applying lifetime value and customer relationship management strategies, • Ability to deliver change across business processes and IT systems, • Commercial awareness, with a clear focus on delivering value and business impact, • Confidence communicating complex insights to senior stakeholders in a clear and engaging way, • Strong organisational skills, with the ability to plan, prioritise and work independently, • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

Who We Are Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$6 billion. Supported by more than 40 manufacturing facilities and more than 40.000 employees around the globe, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe. Over the last two decades, Sun Pharma has established itself as a leading player in the generics market, and are rapidly ramping up their presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology. Values At Sun Pharma our core values—Humility, Integrity, Passion, and Innovation—are part of our unique culture, known as Sunology. We are empowering our employees to create their “Own Sunshine”. We believe in being Better Everyday by investing on lifelong learning, Taking Charge by owning our impact, and Thriving Together in a workplace where collaboration is encouraged. We are committed to being an inclusive and equitable employer, valuing diverse perspectives and creating an environment where all individuals feel respected, heard, and inspired to bring their best selves to work. Overall Job Purpose The Medical Manager Ophthalmology (MM) is responsible for leading Medical Affairs activities in the UK for a branded Ophthalmology product in the post‑launch phase. In alignment with the Brand Strategy and medical Plan, the MM works closely with UK Key Opinion Leaders (KOLs) to drive scientific engagement and ensure high‑quality medical support. Key responsibilities include initiating and managing clinical research projects, organizing national advisory boards, and delivering scientific publications, congress posters, and presentations in collaboration with KOLs. As the medical expert for the product, the MM provides medical and scientific education to KOLs and field colleagues through presentations, training, and ongoing scientific support. The MM also develops medical content and provides strategic briefings for KOLs attending congresses. In addition, the MM partners closely with the Marketing Manager, offering medical insights and content to support marketing materials and projects, while ensuring strict adherence to pharmaceutical industry codes and compliance standards. Major tasks & responsibilities (70% field) Strategic plan development in close collaboration with Marketing and Head Medical Affairs Execution of the Medical Affairs launch strategy plan at country level. • Mapping and management of KOLs on the disease, • Develop links with and support national networks in the therapeutic area, • In collaboration with Market Access, ensure product Access and in local guidelines, • Organizing local Advisory Boards (content, objectives, speakers, attendees), • Local publications and congress posters within strategy of the product, • First medical HCP contact at Congresses and symposia,, • Content input, providing medical slide decks, briefing KOLs for congress and symposia presentations, within brand strategy, • Medical information on requests to HCPs and medical Presentations to HCPs within Brand strategy, • Handling Investigator-Initiated trials (IIT): Internal approval and contracting, • Approval of contracts for external (consultancy/speaker) activities with HCPs, • Develop medical training decks and give medical training for commercial colleagues in the field on disease and product, • Medical scientific and strategic input on Marketing projects and materials in collaboration with Marketing Manager, • Ensure all Medical and Marketing projects, materials and presentations are compliant to pharmaceutical codes. Education Qualifications • (Bio) medical (scientific) academic degree, • Training in the code of Pharmaceutical Compliance rules, • Presentation and training skills Work experience • Minimum of five years of Medical Affairs experience in the pharmaceutical industry, • Ophthalmology network and experience, • Strategic and operational experience in launch activities, • Experience in Marketing and or Commercial function in Pharmaceutical Industry Technical skills/job specific competencies • Mandatory - Fluent in English, • Setting up and run Medical projects, • Good developed influential skills use internally and internationally in the medical field, • Outgoing personality, likes to interact with people, being in the field, • Goal oriented and strategic thinking, • Good understanding of pharmaceutical industry codes, • Good collaboration with Marketing and Sales colleagues, • Good sense of the Brand strategy and follow up in all projects, • Good teaching and presentation skills, • Flexibility and patience, • Positive creative mindset to challenges Accountability • Takes responsibility and owns up to all activities and personal actions, • Executes with agility, without compromising on core values, • Follows through and implements agreed decisions within agreed timelines consistently, • Takes responsibility for personal and team actions, and learns from part mistakes, • Clearly defines accountability within the team and drives them to achieve high performance standards Collaboration • Builds strong internal networks and communicates across departments and functions to meet business objectives, • Proactively contributes to the success of other departments and shares credit., • Does not hesitate to seek help, • Focuses on overall business value to Sun over own department/function, • Is culturally sensitive and comfortable working in a global context Customer Centricity • Understands and responds to customer/ stakeholder needs, • Develops positive long-term relationships with customers/ stakeholders, • Displays an entrepreneurial mind-set and identifies opportunities and ways to stay ahead of competition

We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are i...

Regional Manager Location: London Salary: Up to £110,000 per annum + bonus + car Role: Permanent - Full Time We are looking for an exceptional Regional Manager to lead a high-profile, multi-site London operation. This is a business-critical leadership role with full responsibility for regional performance, commercial delivery, customer excellence, and people leadership across the region. Suited to a commercially driven leader who thrives in fast-paced environments, the successful Regional Manager will know how to build high-performing teams, drive continuous improvement, and deliver results. The successful Regional Manager will lead from the front, creating a culture of accountability, engagement, and operational excellence while identifying opportunities to support long-term growth and business performance. We’re looking for a leader who can balance strong commercial focus with a people-first approach. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with wider business objectives Support growth initiatives and business improvement projects Influence key stakeholders and contribute to wider business planning Build a high-performance culture across the regionOperational Management Lead safe, compliant, and efficient multi-site operations Deliver against financial and performance targets Drive continuous improvement and service excellence Identify efficiencies across labo...

As an Assistant Store Manager at Vision Express, you’ll support the Store Manager in overseeing the daily operations of the store. This includes managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store pr

Why Join Cotecna? Cotecna is a global leader in testing, inspection, and certification, operating in over 100 countries and enabling trade, compliance, and safety across complex international supply chains. The company is known for combining deep technical expertise with innovative digital solutions, helping governments and businesses operate with trust and transparency. Joining Cotecna means becoming part of a mission‑driven organization that values accountability, open communication, and making things happen. You’ll work with diverse teams across the world and play a pivotal role in strengthening the quality foundations that support Cotecna’s growth. About the Role As Head of Quality, reporting to the Chief Compliance Officer, you will lead Cotecna’s global quality strategy, ensuring the organization maintains the management systems, certifications, and accreditations that underpin its credibility and growth. You will drive continuous improvement, strengthen operational excellence, and embed quality culture across all business lines and regions. This is a high‑impact leadership role with global visibility and influence. Key Responsibilities Group Certifications & Accreditations • Lead and manage Cotecna’s ISO 9001 group certification and ISO 17020 group accreditation, including coordination with certification and accreditation bodies., • Ensure successful planning, execution, reporting, and closure of all ISO 17020 internal audits across the network., • Maintain and support additional accreditations such as ISO 17065 and FSC Chain of Custody. Quality Governance & Frameworks • Own and evolve the Cotecna Business Framework, ensuring its principles are understood and applied consistently across the organization., • Oversee the documentation architecture supporting the framework and validate its quality and alignment. Operational Quality Leadership • Provide expert support to Cotecna entities on ISO 9001, ISO 17020, ISO 17025, ISO 17065, and other management systems., • Support business lines in achieving new certifications and accreditations required for strategic growth., • Act as Quality Manager for Geneva HQ, ensuring internal audits, corrective actions, and management reviews are effectively executed. Internal Audit & Technical Governance • Contribute to global internal audit planning and technical governance audits., • Ensure non‑conformities and corrective actions are systematically followed up and closed. Sustainability & Chain of Custody • Oversee development and monitoring of sustainability KPIs related to environmental impact and supplier performance., • Serve as the FSC Management System Manager, responsible for establishing and maintaining the FSC Chain of Custody certification system. What You Bring Qualifications & Experience • University degree or minimum 5 years’ experience in quality management., • IRCA ISO 9001 QMS Lead Auditor certification preferred., • Strong knowledge of ISO 9001, ISO 17020, ISO 17065 (mandatory)., • Experience with ISO 17021, ISO 17025, or FSC Chain of Custody is an advantage., • Background in certification activities (management systems, product certification, etc.) is desirable. Skills & Competencies • Strong analytical mindset with excellent follow‑through., • Ability to work under pressure and adapt to changing priorities., • Excellent communication skills in English; French or Spanish is a plus., • Ability to engage effectively with all organizational levels, from operational teams to the CEO., • Project management capability., • Leadership competencies aligned with Cotecna’s values: Drives Results, Customer Focus, Collaboration, Business Insight, and Situational Adaptability.

Location: London Salary Competitive Salary We have a great new opportunity for a Sub Contract Manager to join our team in in the Central London area. You will be responsible for managing subcontractors and ensure alignment with G4S Fire & Fire Security Systems UK Company procedures.. About the Role: You will be required to act as a liaison with Stakeholders to assess subcontractor performance and risks. You will need to be a great communicator, team player and organiser to ensure that a smooth process is maintained Responsibilities: • Responsible for compliance with regard to technical auditing and manage compliance, • Carry out Health & Safety audits with subcontractors, • Carry out work progress audits with subcontractors, • Quality audits with subcontractors, • Support the Project Engineers with flexible site visits, • Support the Commissioning Engineers on site when and if required, • Develop and manage site specific Risk Assessments and Method Statements where necessary, • To attend Site Progress and Specialist Subcontractor meetings when required, • Carry out Site audits on G4S Engineering teams when required, • Comply with the Company Health and Safety requirements, • Liaise with Customers at a local / site level to ensure Customer satisfaction, • To respond to all communications within an appropriate time. Required Experience: • Experience in working on M&E construction sites, • Experience in working on Fire and Security Systems including installation, • Knowledge and understanding of the relevant British Standards for Installation and Commissioning of Fire Detection and Alarm Systems and Refuge Alarm Systems, • Knowledge and understanding of the relevant British Standards for Installation and Commissioning of Intruder, Access and CCTV Systems, • Excellent verbal and written communication skills, • Computer literate including experience in the use of AutoCad, • Management of electrical contractors and company approved Act as a liaison with Stakeholders to assess subcontractor performance and risks. You will need to be a great communicator, team player and organiser to ensure that a smooth process is maintained-contractors, • Confident and professional approach to work Further Requirements: • You will need to possess a full driving UK licence, • This role requires enhanced personal security checks Pay range and compensation package: • Competitive Salary, • Company Car, • Workplace pension scheme, • Eye care vouchers, • Employee Discount Schemes, • Refer a friend scheme

Site 400kV SAP Full-Time, Permanent Scotland or London, Home Based with travel to sites The Role: We are seeking a Site 400kV SAPs to join the James Fisher Renewables team. In this role, you will take full technical ownership of designated OFTO sites, providing leadership in asset planning and execution while ensuring safe, structured, and efficient delivery of all work. As the technical lead on site, you will serve as the primary point of contact for the client on all technical delivery matters. Working closely with the Project Manager, you will help manage P&L and deliver cost-effective solutions. Throughout, you will champion HSEQ standards, maintain strong customer engagement, and ensure alignment with asset management strategies to achieve operational excellence. What you'll be doing: • Own technical oversight of the assigned OFTO site., • Translate asset management plans into executable site-level programmes., • Ensure technical requirements are met across all activities, escalating risks or issues to the engineering team., • Lead monthly reporting on asset condition, performance, and emerging issues., • Write technical reports on asset issues for engineering review., • Check NEDeRS and implement operational restrictions on a site level., • Champion HSEQ standards on site in liaison with the HSEQ team., • Liaise with the Operational Planning Manager to ensure resource availability and alignment with site plans., • Interface with stores and supply chain to confirm tools, equipment, and contractor engagement., • Perform SAP duties including outage planning, switching, safety documentation, and demarcation up to 400kV., • Liaise with control centre, NESO, and wind farm operator safety coordinators., • Act as Authorising Engineer where required, contributing to authorisation panels and training programmes., • Provide training mentorship for SAPs progressing toward authorisation., • Lead customer interface through monthly meetings and regular communications., • Work closely with Project Manager for commercial oversight, including cost management and budgeting. What we're looking for: • Advanced technical knowledge of HV systems up to 400kV., • Ability to manage complex stakeholder relationships., • Experience in budget ownership., • Proven track record in HSEQ compliance and operational excellence., • Significant hands-on experience as an Authorised Person on 275kV/400kV systems., • In-depth knowledge of HV safety standards and UK Electricity at Work Regulations., • Strong problem-solving and analytical skills., • Excellent communication and leadership skills., • Ability to manage client relationships and lead technical discussions., • Degree in Electrical Engineering or equivalent preferred. Why join us? • Competitive salary and benefits package aligned with experience (Private Medical Insurance, Company Pension, Life Assurance, etc.), • Clear pathways for career development and organisational visibility., • Inclusive and supportive culture that values individual contributions., • Meaningful work with impact across safety, innovation, and global operations. About us: James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets. In the Energy Division, we provide safe, efficient solutions across oil & gas and renewables - from well support and full-field decommissioning to integrated services for offshore wind and expert subsea inspection, repair, and maintenance. Our work helps operators extend asset life, reduce downtime, and respond rapidly to operational challenges, driving the global shift toward a cleaner, more sustainable future. Visit our website at: ___ For more information about our values and behaviours, follow the link: ___ If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. At James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce. To support an accessible and inclusive recruitment experience in the UK, we partner with Vercida. You can learn more about our approach by visiting our company page: ___

Position: Refrigeration Design Engineer (Industrial Refrigeration) Contract: Permanent, Full Time Location: Remote - Based anywhere in the UK (Head office is based in Leicestershire) Salary: up to £75K plus company car or cash allowance & benefits & performance bonus Industry: Industrial Cooling & Refrigeration – Food/FMCG, Cold Storage & Logistics, Data Centre PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK with headquarters based in Leicestershire. Due to team expansion and winning new projects, we are seeking an Industrial Design Engineer with a background in Ammonia, CO2 Systems, Industrial Cooling Technologies &/or Industrial Refrigeration to support business requirements and oversee key projects. This is a remote working role with occasional attendance at the Leicester office will be required as will site visits and site surveys. The Role: To design and propose industrial refrigeration systems for food manufacturing facilities and logistics cold storage centres. Detailing costs and designs to customers while meeting legislative and customer-specific requirements. To create comprehensive designs from initial briefs and/or drawings, whilst adhering to the latest company and industry standards. Produce detailed design work, consisting of but not limited to: cold room and facility heat load calculations, equipment selections, pumped circulation system design, P&ID development and approvals, concept design presentations, sales stage design applications, engineering specification sheets, pipework isometric drawings, and pipe sizing for ammonia refrigeration systems. This is a remote working role, but attendance at the Leicester office will be required as will site visits, surveys, and client presentations. Main Responsibilities • Carry out site surveys where required, • Generate and update enquiry bank, • Attend customer scoping and design meetings where required, • Produce initial outline design/scope, • Produce Design File (electronic or hard copy) in line with ISO 9001 standard, • Produce detailed design post sales stage and convert into live project for delivery team, • Conduct heat load calculations, produce engineering sheets and pipework isometric, • drawings, equipment selections and pipe work sizing, • Produce supplier/sub-contractor enquiries for quotations, • Produce data for Design of Contracts project handover including: Equipment/supplier/sub-contractor procurement schedule, identify PED category of system and inform compliance team if CAT 4, calculate system refrigerant charge, produce high level program of works and high level phasing with support of delivery team, • Raise Contract Approval Form to enable project to be booked on system, • Mark up drawings and issue to CAD department to produce, • Attend site at least once during project installation period, to carry out design review, • Assist PM during delivery phase for design queries, • Maintain excellent service levels at all times, ensuring a “first Class” service to all customers, • Take on projects as and when required and see them through to successful completion Financial • Produce estimates in line with customer budgets and to agreed company margins, • Produce formal scope of works and formal quotations, • Assist CM with project variation design and costs All contracts over £500k to have contract/design review with senior member of staff, • To identify means of generating extra revenue through new initiatives (forward thinking) People • One to one session with line manager once a quarter, • To treat other colleagues, managers, customers and other stakeholders equally and with courtesy and respect at all times, • Where possible - to assist others with tasks that may be outside of the scope of your role, • To assist with coaching other colleagues/managers, for cross training purposed in your area of expertise Compliance • Ensure that all relevant company and legislative policies and best practices are adhered to and always maintained, • Inform the relevant Manager of non-conformances and ensure that corrective action is taken, • Ensure compliance with all procedures throughout within your remit, • Produce Design File (electronic or hard copy) in line with ISO 9001 standard, • To ensure Refrigeration industry codes and standards are upheld, • To comply with environmental policies and putting forward new ideas for, • improving environmental efficiencies., • Adhere to Group H&S procedures with due regard for business constraints and efficiency

Senior Technical Account Manager (BMS / Smart Buildings) London | Hybrid | £55,000 – £65,000 + strong benefits | 4-day week Do you understand how buildings really operate behind the scenes? Do you enjoy combining engineering insight with client-facing commercial impact? Would you like a 4 day week!?! A fast-growing, award-winning smart-buildings technology company is hiring a Senior Technical Account Manager (BMS / Smart Buildings) to help major property owners optimise building performance using advanced analytics and real-time data. Backed by significant recent investment and working with leading commercial portfolios, universities and public institutions, the business is experiencing strong growth driven by net-zero targets, smart building adoption and AI-enabled operational efficiency. This role sits at the intersection of building services engineering, customer success and sustainability impact. Why Join • Genuine opportunity to shape performance outcomes across large building portfolios, • Work for a purpose-driven scale-up delivering measurable energy and carbon reduction, • 4-day working week supporting work–life balance, • Exposure to enterprise clients and senior stakeholders, • Fast-growing tech environment with strong investment backing and product innovation, • Collaborative, supportive and sociable team culture The Role • Own the full lifecycle of key customer accounts, from onboarding through to renewal and growth, • Act as the technical interface between engineering teams and client stakeholders, • Analyse HVAC, metering and building control performance to drive optimisation, • Deliver training, insights and ongoing advisory support to ensure platform adoption, • Lead regular performance reviews and identify opportunities to expand contracts, • Translate technical data into clear commercial and operational recommendations, • Support continuous product improvement through structured customer feedback, • Help deliver tangible outcomes in energy efficiency, occupant comfort and maintenance strategy The Profile • Strong experience in technical account management or building services engineering, • Deep understanding of BMS systems — particularly Niagara (essential), • Solid knowledge of HVAC systems, controls strategies and energy optimisation, • Experience with integration protocols such as BACnet, Modbus or similar, • Comfortable engaging senior stakeholders while maintaining technical credibility, • Highly organised, analytical and naturally inquisitive, • Motivated by purpose, sustainability and real-world performance impact, • Degree or HNC in Building Services Engineering (or similar) advantageous Package & Benefits • Salary typically £55k–£65k depending on experience, • 4-day working week (30 hours), • Flexible hybrid working model, • Matched pension contribution, • Enhanced holiday allowance, • Employee wellbeing and assistance support

Job Summary: The Engineering Team Manager will be responsible for orchestrating the planning, prioritisation, and execution of workstreams and activities within CYSIAM’s Engineering function. This role ensures that projects, customer onboarding and engineering tasks are aligned with organisational objectives, while fostering strong collaboration across all functions in CYSIAM. This includes close working relationships with Onboarding Project Managers, our Security Operations Centre (SOC), Cyber Threat Intelligence team and Compliance experts. The role will serve as the bridge between technical engineers, leadership, and stakeholders to ensure engineering initiatives are delivered efficiently, effectively, and with clear visibility. Key Responsibilities: Team Coordination & Leadership ► Oversee day-to-day workflows, task allocation, and scheduling for the security engineering team. ► Act as the primary point of contact for cross-functional coordination with Onboarding, CTI, SOC and other CYSIAM functions. ► Facilitate sprint planning, standups, and retrospectives to maintain operational efficiency. ► Line management of Engineering Team personnel. Project Management ► Manage the security engineering project roadmap, aligning deliverables with organizational priorities. ► Track progress, risks, and dependencies, ensuring transparency through reporting. ► Support planning and execution of engineering activities. Process & Continuous Improvement ► Establish and maintain best practices for secure engineering workflows. ► Implement process improvements for faster, more reliable delivery. ► Promote knowledge sharing, training, and career development across the team and company. Stakeholder Engagement ► Provide the business leaders, project managers and other stakeholders with updates on progress, risks, and resource needs. ► Translate technical Engineering activities for executive, customer and non-technical stakeholders. ► Ensure compliance with security policies, contractual requirements, and industry standards. ► Work with stakeholders to improve visibility of Engineering activities to aid planning and delivery to customers Required Skills and Experience: ► Proven experience in technical project management. ► Good understanding and demonstrable experience of project management methodologies (e.g. Agile, Prince2, Waterfall). ► Strong background in coordinating cross-functional technical teams. ► Excellent organisational, communication, and leadership skills. ► Experience managing agile workflows using tools such as Jira, Confluence, Teamwork or similar. Highly Desirable: ► 5+ years of project management experience in IT, security engineering or cyber security projects. ► Understanding of secure architecture and security engineering. ► Prior experience in managing hybrid or remote-first teams. ► Project management related certifications (e.g.,PMP, SAFe Agile, AgilePM). ► Familiarity with common security tools, frameworks, and compliance standards (e.g., ISO 27001, NIST, SOC 2). ► Experience with Sentinel, Splunk, or CrowdStrike This role requires the successful candidate to be eligible to obtain and maintain UK security clearance. The Company: CYSIAM provide security and confidence through world-class cyber security services tailored to our clients’ individual requirements. This includes 24/7/365 detection and response through persistent overwatch of networks and data, giving our clients the best chance of protection from cyber-attack. We are innovative, adaptable, and responsive cyber security leaders whose up to the minute expertise ensures our partners get the best-in-breed security resilience. Our team is passionate about helping people and organisations survive and thrive in the digital age. We are a values-based organisation, trust is at the heart of what we do, and we leave our egos at the front door. We need people that are humble, have the highest integrity and want to be part of building a world class security team. If you would like to apply for this role, please send a CV and a brief statement explaining your interest in this role and your relevant experience to

Engineering Manager Location: Remote - with monthly travel to Wilmslow HQ Salary: Competitive We are The Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered. Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia. The Role Lead multiple engineering teams to deliver secure, reliable, high-quality products at pace. You will drive modern engineering practices, DevOps maturity and AI-enabled ways of working across both our products and software delivery processes. Working closely with Product, Design, Architects and Tech Leads, you will help shape technical direction, improve delivery effectiveness, and coach teams to build, ship and operate software successfully. We are looking for someone with strong hands-on experience using and scaling AI in engineering environments, particularly AI/agentic coding assistants, and AI-enabled product capabilities. People Leadership • Lead, coach, and support multiple cross-functional engineering teams and tech leads., • Foster a culture of ownership, psychological safety, accountability, and continuous improvement., • Run regular 1:1s, provide clear feedback and support career development and performance management., • Grow leadership capability within teams so decisions can be made effectively at the right level., • Support hiring, onboarding and retention to build diverse, high-performing teams. Technical Leadership and Engineering Excellence • TDD/BDD, Clean Code, pair, and mob programming, • Automated testing across unit, integration, end-to-end and performance levels, • Secure SDLC practices from design through deployment, • Work with architects and senior engineers to evolve robust, observable, secure and cost-effective cloud-native architectures., • Maintain a strong understanding of technologies including:, • .NET / .NET Core, Java, PHP, and related frameworks, • JavaScript/TypeScript, React and modern front-end development, • Relational and NoSQL databases AI, Automation and Innovation • Drive adoption of AI and automation within engineering workflows and product capabilities., • Identify opportunities where AI can improve quality, reduce manual effort or enable new customer value., • Lead effective adoption of AI/agentic coding assistants across coding, testing, documentation and operational workflows., • Ensure AI usage aligns with security, privacy and compliance standards., • Run lightweight experiments and spikes to validate AI use cases and measure impact., • Collaborate with internal or external AI/ML specialists and vendors to integrate AI services into products and platforms., • Support the full lifecycle of AI-enabled features from prototype through to production monitoring and operation. Delivery and Stakeholder Management • Partner with Product Managers and Product Owners to define outcomes, priorities, roadmaps and delivery plans., • Ensure teams deliver small, frequent, high-quality increments and manage dependencies proactively., • Communicate clearly with stakeholders on priorities, risks, trade-offs and delivery scope., • Contribute to cross-team planning, portfolio alignment, and architectural review activities. Process, Quality and Continuous Improvement • Continuously improve team ways of working, agile delivery practices and operational processes., • Establish clear standards for testing, release management, resilience and non-functional requirements., • Use metrics and team feedback to improve delivery flow, reliability, stability and team health., • Improve cross-team coordination around technical debt, releases, environments and operational change. About you Leadership and Management • Significant experience leading software engineering teams delivering production systems., • Experience managing multiple teams or complex product-focused engineering organisations., • Proven ability to develop engineers and tech leads, manage performance effectively and improve team health. Technical • Strong background in modern software engineering, including experience with:, • .NET / .NET Core, Java, PHP and related frameworks, • JavaScript/TypeScript, React and modern front-end technologies, • Relational and/or NoSQL databases, • Practical experience with:, • CI/CD pipelines and automated testing, • Cloud platforms such as Azure and/or AWS, • Containers and infrastructure-as-code tools including Docker, Kubernetes, Terraform or Ansible, • Monitoring, logging and performance analysis tooling AI and Automation • Practical experience using and rolling out AI/agentic coding assistants in engineering teams., • Experience designing, integrating or operating AI-enabled product features., • Ability to evaluate AI tools and approaches pragmatically across value, risk, cost and compliance considerations. Behavioural • Excellent communication skills across technical and business audiences., • Strong problem-solving and decision-making capability in complex environments., • Collaborative, low-ego approach with strong cross-functional partnership skills., • Strong ownership mindset with a focus on delivering measurable outcomes. Nice to Have • Experience in B2B SaaS and/or domains relevant to Citation including HR, Health & Safety, Certification, background screening or eLearning., • Experience working across multiple business units or product portfolios., • Experience leading distributed or remote teams., • Previous exposure to ML/AI-focused engineering leadership environments. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

About the role: A leading engineering contractor client of mine are on the lookout for a Chief Engineer (Substation - HV Plant). This leading Tier One contractor in the T&D space work with regional, national and international electricity network owners and operators to provide technical engineering solutions across the full spectrum of the electricity grid, including overhead lines, cabling, substations and distribution networks. This is an exciting opportunity for a professional with UK transmission expertise and in-depth knowledge of National Grid and/or SSE technical specifications and procedures. As Chief Engineer, you'll play a key role in: • Providing technical leadership and guidance across the discipline., • Ensuring the quality and standards compliance of all deliverables., • Supporting the growth and competencies of our talented team. Package: • Salary - 80k-90k, • Package - Car or car allowance (£5400); Family private medical insurance; 10% bonus, • Location - Flexible: Various offices (hybrid) or remote considered Selected Key Accountabilities: • Ensure competencies of the technical staff working within the discipline., • Contribute towards the strategic direction for the discipline., • Drive a culture of innovation and value engineering within the discipline. Selected Key Responsibilities: • Support the team in understanding of client requirements, including those not captured in the contract, and the ability to influence contact specifications., • Closely collaborate with other Chief Engineers and Design Delivery Managers and promote collaboration within the discipline between the Designers and Technicians., • Work in close collaboration with the discipline Design Delivery Manager to ensure that the team’s technical competencies and expertise are developed and maintained., • Lead on any technical challenges affecting tender development and live projects and in doing so provide support to the relevant Design Delivery Manager., • Support the Lead Designer during tender development, particularly regarding risks and opportunities., • Support changes in process and technology proposed and undertaken by the Digital and Delivery teams., • Contribute to the development and updating of the design aids and computer programmes and assist in the analysis of new design concepts., • In conjunction with the lead project design engineer(s), help ensure that the discipline’s scope of work for each project is technically compliant with customer requirements, quality standards and safety by design principles., • Proactively support the discipline activities whether they are standalone or part of multidisciplinary Contracts., • Look to implement Engineering Excellence, Safety by Design and sustainability goals in everything we do., • Ensure that Manuals and Technical Procedures provided for compliance with the appropriate Quality and Safety standards are maintained and applied., • Support PDRs for discipline alongside the Design Delivery Manager. Key Skills and Experience: • Degree level education or equivalent with formal training in engineering., • Chartered Engineer (desirable, not essential) with professional body (e.g. ICE, IEEE or IStructE), • Strong, proven post-graduate experience in the engineering and design sector, • Strong, proven experience of the management of design works, • IT Literate (Microsoft Word, Microsoft Excel), • Extensive experience of technical design, • Experience of the power industry (preferred), • Experience working with National Grid / SSE would be a benefit

Location • Remote, but requirement to meet up once a month for in-person collaboration day, • UK based About Akixi Akixi is a fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a Senior Platform Engineer with a deep understanding of AWS cloud infrastructure, Infrastructure-as-Code (IaC) tooling such as Terraform, and configuration management using Ansible. The ideal candidate will be a self-starter, passionate about Site Reliability Engineering (SRE) principles, and thrive in collaborative environments. You will play a pivotal role in automating infrastructure, improving reliability and scalability, and ensuring smooth CI/CD pipelines across multiple environments. You'll work closely with software engineering, and security teams to drive platform excellence. Key Responsibilities • Design, build, and manage scalable, secure, and resilient infrastructure on AWS using Terraform (modularized, reusable components)., • Implement configuration management solutions using Ansible, including playbook development, inventory structuring, and role-based automation., • Manage secrets securely using services such as AWS Secrets Manager or HashiCorp Vault., • Implement robust monitoring, alerting, and observability tooling (e.g., CloudWatch, Prometheus, Grafana, Datadog)., • Participate in incident response, root cause analysis, and resilience improvements., • Maintain and evolve CI/CD pipelines using tools such as GitHub Actions, Bitbucket Pipelines, or Jenkins., • Automate deployments for container-based workloads on ECS (Fargate), or Lambda, and manage supporting infrastructure., • Collaborate with development teams to optimize build/deploy cycles and reduce lead time for changes., • Ensure security best practices are embedded into infrastructure provisioning and pipeline execution., • Support compliance and auditing by implementing guardrails and controls as code (e.g., AWS Config, SCPs, IAM policy management)., • Some OOH work is required to maintain the production systems and also will be part of OOH critical ticket rota. Required Skills & Experience • 5+ years in DevOps, SRE, or Cloud Engineering roles., • Expertise in AWS core services: EC2, IAM, VPC, ECS/Fargate, CloudFormation, CloudWatch, RDS, DynamoDB, S3, Lambda., • Strong proficiency in Terraform (HCL) – including workspaces, modules, and Terraform Cloud or similar., • Ansible experience – developing roles, dynamic inventories, managing remote configurations., • Strong scripting knowledge (Bash, Python, or Go)., • Experience with container orchestration and deployment (Docker, ECS, or Kubernetes)., • Proficient with GitOps or IaC-based workflows., • Familiarity with Google SRE practices, particularly around reliability, observability, and operational excellence., • Understanding of systems reliability metrics and associated tooling Soft Skills & Behaviours • Self-driven with a bias toward action and ownership., • Excellent communicator, able to collaborate across disciplines and levels of technical understanding., • Experience working as part of a cross-functional team., • Comfortable working in agile environments (Scrum/Kanban).

Audit Coordinator Trade Association Hybrid – 1 Day Central London Office, 4 Days Home (flexible) Basic Salary c. £33,000, 28 days holiday plus Bank Holidays, 10% of salary contributed towards pension fund, Employee Assistance Programme Package. Permanent, Full Time Our client, a highly established and reputable trade association with over 2,000 member companies, is seeking a Audit Coordinator. The Trade Association is looking for a proactive Audit Coordinator who will review audit reports, help to ensure the credibility of their Code of Practice (COP) and Chain of Custody (COC) Standards implementation and reporting of audit results. You will be a professional who can demonstrate experience with responsible business standards across supply chains, and the related risks. You will be a clear writer and communicator and provide timely and accurate support to certified members. This is a dynamic role within a growing organisation. The core responsibilities are outlined below with the responsibilities expected to develop over time in line with emerging business needs, regulatory changes, and the individual’s demonstrated capabilities. Flexibility, adaptability and a proactive approach to change are essential qualities for success in this role. You will contribute to the Certification Team workflow, report operationally to the Assistant Manager of Quality Assurance with overarching accountability and strategic oversight provided by the Senior Quality Assurance Manager, and collaborate closely with the Compliance Assurance Team. Person Specification Essential Experience of assurance and certification systems or auditing, in environmental or social standard systems Understanding of responsible business practices and environmental and social issues (e.g. labour and working conditions, responsible sourcing and human rights, environmental management, etc.) Experience communicating with external stakeholders High proficiency in verbal and written English; ability to communicate complex technical terms concisely (in plain English); familiarity with the language used for standards Excellent and professional customer service and strong interpersonal skills Project management Attention to detail Initiative and collaborative working style Problem-solving skills and critical thinking Ability to work in a fast-paced environment, both independently and within a team Desirable A bachelor’s degree in Human Rights, sustainability or similar Familiarity with voluntary standards, certification schemes and initiatives Experience in data analysis and reporting Proficiency in other languages used by members (e.g. French, Italian, German, Spanish) To apply please send your CV to be considered for this position. Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Job Title: Quality & Compliance Manager - Renewables Salary: £50,000 – £60,000 + benefits Location: Hybrid – regional offices and customer sites across the South East, with regular London HQ contact If you care about doing the job properly, this role gives you the authority to raise the standard. This is an opportunity for a technically credible electrician, QS, compliance lead or quality manager who wants to step into a group-wide role with real influence. You will be the person who protects customer experience, installation quality, safety standards and accreditation compliance across a growing residential renewable energy business. Why this role The company is scaling quickly by bringing regional renewable installation businesses into one more professional, consistent and high-performing group. That creates a clear need for someone who can set standards, spot issues early, support local teams and hold the business accountable to the right level of quality. This is not an office-only compliance role. You will be out across regional offices and customer sites, working with general managers, install managers, electricians, remedial engineers and support teams to make sure standards are understood, followed and improved. What you’ll do You will own service quality, post-installation QC, customer escalations, health and safety processes and accreditation readiness across the group. That will include MCS, NAPIT, HIES, RAMS, site inspections, toolbox talks, incident reporting, audit preparation and compliance documentation. You will lead investigations into defects, callbacks, complaints and warranty issues, identifying root causes and feeding those lessons back into training, supplier conversations and installation standards. You will also help define what a good install looks like, both electrically and aesthetically, and make sure underperformance is addressed clearly and fairly. The business already has local teams in place, so you will not be doing this alone. Your role is to spot check, guide, enforce and create group-wide consistency, while leaning on regional managers and local compliance support where appropriate. About the company This is a young, ambitious and well-capitalised renewable energy group with a practical, high-performance culture. It is professionalising residential solar, battery storage and low-carbon installation, while giving strong people genuine ownership and visibility. About you You will be a qualified electrician, ideally with City & Guilds 2391, 18th Edition or equivalent credentials, and hands-on knowledge of electrical installations. Solar PV and battery storage exposure is important, but it does not need to be your entire recent career. Wider renewable, electrical contracting, QS, heat pump or multi-technology experience would be valuable. You will be confident on site, credible with installers, structured with documentation and calm when handling complaints, audits or difficult conversations. Rewards & growth You will receive £50,000 – £60,000, benefits, a branded company van, hybrid flexibility, 25 days’ holiday plus bank holidays, pension and potential share option participation. You will join a business where quality, compliance and customer experience are central to the next stage of growth.

About Complexio Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. Role Purpose Enterprise organisations do not buy software - they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now - at the stage where it will have the most impact on commercial outcomes. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work - identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. Key Responsibilities Value Discovery & Business Case Development • Lead structured value discovery engagements with prospective customers - working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap, • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact, • Translate business case outputs into executive-ready materials - CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders, • Validate assumptions with customers through structured interviews, data analysis, and process observation - never building a business case on hypotheticals that will be challenged at approval Pre-Sales Value Engagement • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles - joining customer engagements specifically to lead the value and business case workstream, • Run executive value workshops with customer C-suite and operational leadership - structured sessions that move from pain identification through to quantified opportunity in a single engagement, • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process, • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles, • Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms Post-Sale Value Realisation • Own the value realisation framework for Complexio's customer base - defining how value is tracked, measured, and reported from deployment through to steady-state operation, • Establish baseline metrics with customers at the point of deployment - agreeing the operational and financial KPIs against which Complexio's impact will be measured Value Benchmarking & Market Intelligence • Build and maintain Complexio's value benchmark library - a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities, • Develop sector-specific value models for Complexio's primary markets - maritime operations, energy trading, industrial workflow management - grounded in real customer data and validated against industry benchmarks, • Track and analyse how value accrues over time across the customer base - identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes, • Monitor competitive value positioning - understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes Internal Value Enablement • Build and maintain a value engineering toolkit accessible to the broader commercial team - including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates, • Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measurement - advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers, • Feed value data and customer outcome evidence back into Complexio's product prioritisation process - ensuring the roadmap is guided by where the platform creates the most demonstrable impact Executive & C-Suite Engagement • Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor - not as a vendor representative, • Lead or co-lead executive value presentations and business case reviews at board and C-suite level - with the financial and operational rigour to withstand challenge from sophisticated buyers, • Shadow Co-CEOs and the CRO in strategic customer engagements as required - providing the value and ROI narrative in high-stakes commercial discussions, • Build long-term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors What We're Looking For Essential • 6+ years in a value engineering, value advisory, business value consulting, or management consulting role - ideally with direct experience in enterprise software, process automation, or AI/data platform contexts, • Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders - models that have withstood scrutiny and influenced major investment decisions, • Strong financial modelling capability - comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes, • Deep understanding of how large enterprises make investment decisions - approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship Desirable Experience in the maritime, shipping, energy, or industrial sectors - operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows Experience with process mining, workflow analytics, or operational intelligence tools - and the ability to use data outputs to construct value narratives Familiarity with AI automation economics - understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI-driven workflows Experience building value benchmark databases and sector-specific ROI frameworks from scratch Who You Are Rigorous and credible - your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny A skilled interviewer and listener - you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated Commercially motivated - you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor Independently minded - you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism • A strong writer and presenter - you produce executive materials that are clear, well-structured, and visually compelling; you do not hide weak analysis behind impressive slides, • Intellectually curious about how industries operate - you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle, • A builder - Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale

Quality Assurance Coordinator Trade Association Hybrid – 1 Day Central London Office, 4 Days Home (flexible) Basic Salary c. £33,000, 28 days holiday plus Bank Holidays, 10% of salary contributed towards pension fund, Employee Assistance Programme Package. Permanent, Full Time Our client, a highly established and reputable trade association with over 2,000 member companies, is seeking a Quality Assurance Coordinator. The Trade Association is looking for a proactive Quality Assurance Coordinator who will review audit reports, help to ensure the credibility of their Code of Practice (COP) and Chain of Custody (COC) Standards implementation and reporting of audit results. You will be a professional who can demonstrate experience with responsible business standards across supply chains, and the related risks. You will be a clear writer and communicator and provide timely and accurate support to certified members. This is a dynamic role within a growing organisation. The core responsibilities are outlined below with the responsibilities expected to develop over time in line with emerging business needs, regulatory changes, and the individual’s demonstrated capabilities. Flexibility, adaptability and a proactive approach to change are essential qualities for success in this role. You will contribute to the Certification Team workflow, report operationally to the Assistant Manager of Quality Assurance with overarching accountability and strategic oversight provided by the Senior Quality Assurance Manager, and collaborate closely with the Compliance Assurance Team. Person Specification Essential Experience of assurance and certification systems or auditing, in environmental or social standard systems Understanding of responsible business practices and environmental and social issues (e.g. labour and working conditions, responsible sourcing and human rights, environmental management, etc.) Experience communicating with external stakeholders High proficiency in verbal and written English; ability to communicate complex technical terms concisely (in plain English); familiarity with the language used for standards Excellent and professional customer service and strong interpersonal skills Project management Attention to detail Initiative and collaborative working style Problem-solving skills and critical thinking Ability to work in a fast-paced environment, both independently and within a team Desirable A bachelor’s degree in Human Rights, sustainability or similar Familiarity with voluntary standards, certification schemes and initiatives Experience in data analysis and reporting Proficiency in other languages used by members (e.g. French, Italian, German, Spanish) To apply please send your CV to be considered for this position. Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Location: Home-based, with travel to customer sites. Ability to cover East of England/South East UK preferable. Salary: 40K per annum (FTE) Working Pattern: Full-time (Term-time only options available) About the Role Data Protection Education is a specialist consultancy providing information governance and DPO services to schools, trusts, and local authorities. We are looking for a consultant who understands the "inner workings" of a school to help deliver our data protection framework. We are especially interested in someone with ICT experience at a multi-academy trust level with a good understanding of cyber security and the DfE Digital Standards, though we are open to other experiences. School or MAT experience is a must. This is a multi-faceted role combining on-site consultancy, account management, and technical support for our core legal team. What We Offer • True Flexibility: We support home-working and can offer term-time-only contracts for those who need to balance work with school holidays., • Professional Growth: We provide admin support so you can focus on delivery, and we will sponsor you to gain internationally recognised data protection certifications., • Collaborative Environment: You’ll work alongside legal professionals and school experts, ensuring you always have the backup you need for complex cases. Key Responsibilities • Client Management: Lead the relationship for Multi-Academy Trusts (MATs) and schools (approx. 3-4 days per week)., • Compliance Consultations: Conduct both in-school and remote audits to assess compliance and advise on implementation. This may include standalon cyber assessments., • Content Contribution: Help develop policies and best-practice guidance for our online Knowledge Bank in the area of ICT, cyber security and digital standards. About You We are looking for "strong personalities" who understand the schools and MATs and aren't afraid to challenge the status quo. You are likely a match if you fit one of these profiles: • An experienced School Business Manager (SBM), IT Manager, or simliar., • An existing DPO, compliance or Information Governance professional. Essential Requirements: • UK Travel: You must be able to visit schools across the UK (1-2 days a week during term time, occasionally involving an overnight stay). We are particularly looking for additional coverage in East of England and South East (Kent/Sussex), • Transport: You must have your own transport (all standard expenses reimbursed) and a full UK driving licence., • Technical Literacy: Strong skills in MS365 and GSuite are vital., • You must have experience working in UK schools. Benefits • Salary: 40k per annum (FTE), • 30 days annual leave (plus bank holidays)., • Stakeholder pension., • Support for professional qualifications.

As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business. Set and manage global customer credit risk through financial analysis, credit limit recomme

Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team. Manage, support, and de

Our client, a leading technology and connectivity organisation, is hiring a Service Desk Manager to lead the delivery of high-quality IT and network support services across a growing customer base. Lead the Service Desk operation across IT and network service portfolios. Proven experience leading a

Our client in the food and snack industry is experiencing significant growth and are looking for a part time Marketing Manager to support the strategy across local stores and national campaigns. Optimise customer acquisition cost (CAC) and lifetime value (LTV). We are an equal-opportunities employer

Candidates with experience or relevant job titles of: Inbound Sales, Sales Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Consultant, Insurance Sales, Customer Services Assistant, Customer Support Advisor, may all be considered. This is a fantastic oppo

Acting as senior support in the absence of the Centre Manager. We are looking for ambitious, polished, and highly organised managers who thrive in fast-paced, customer-led environments. Assistant Business Centre Manager.

The Dynamics CRM Functional Consultant (Junior) is a member of the team supporting, configuring, and contributing to the development of the Society’s Microsoft Dynamics 365 CRM and wider Power Platform, working in collaboration with the RS Development and IT teams. The role focuses on system development, customisation, and user enablement, with data quality remaining an important underpinning of all work. The role will work closely with the Society’s CRM Manager, CRM team colleagues, members of the Application Support Team and other members of the IT Team, contributing hands‑on to solution development and Power Platform automation, and supporting Application Lifecycle Management (ALM) activities across environments in line with team processes. A key part of the role is working directly with end users to improve adoption and effectiveness of the CRM through customisations, low‑code solutions, training, and shared day‑to‑day operational support, ensuring the platform continues to meet organisational needs. Please note that we are unable to offer sponsorship for this role. Reports to: Dynamics CRM Manager Line manages: None Location: Carlton House Terrace, London, SW1Y 5AG Hours: 35hr Contract Type: Permanent Pay band: D, £42,000 to £45,500 per annum Closing date for applications: 25 May 2026 Interviews will be held: 5 June 2026 Key responsibilities and tasks Working within established change control processes to configure and develop Dynamics 365 customisations, including tables, forms, views, business rules, and model‑driven app components, to support evolving business processes. Build and maintain Power Platform solutions, with guidance from senior team members, including Power Automate flows and supporting apps/pages, to automate processes and improve user efficiency. Provide first‑line support and troubleshooting on issues with the CRM platform, as a shared responsibility within the CRM team, alongside support for general CRM queries as required. Provide support and CRM training to staff on an ongoing basis to best utilise the system, including introducing new functionality, implementing “how‑to” guides, resolving user issues and interfacing with external support as required. Support ALM activities in line with team deployment patterns, including assisting with solution creation, upgrades, patching and deployments across development, test, and production environments. Increase utilisation of the CRM through user engagement, developing MS Power Platform flows and apps, extracting data, producing tailored reports, and responding to user requests for system functionality. Create and manage CRM export and import processes that include data validation steps to support team requirements and improve data quality at source. Working with other members of the CRM and wider IT Team to add support within the CRM for verifying contact and account (organisation) data with external systems such as ORCID, Ringgold and UK Government data sources. Key knowledge and skills Essential: Good understanding of how to handle and manage personal data. Experience of data management and validation, with some exposure to data structures within Dynamics 365 Practical experience administering and functional customisation of Microsoft Dynamics 365 CRM. Hands‑on experience using the Microsoft Power Platform, particularly Power Automate, and configuring model‑driven apps. Exposure to managed and unmanaged solutions, and involvement in ALM processes such as solution upgrades and deployments Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel. Strong analytical and problem‑solving skills, with methodical attention to detail. Good interpersonal and communication skills with people at various levels, and the ability to work with both technical and non‑technical users. Strong customer service skills. Strong time‑management skills with the ability to adapt to varying needs and prioritise tasks. Experience providing end‑user support and delivering CRM training. Desirable Experience of using Power BI for reporting. Experience of providing training to end users, including group and one‑to‑one sessions, and producing guides and training materials. Experience of capturing requirements from end users, understanding system issues and communicating these to other members of the CRM team. Microsoft Certifications. Experience developing wider Power Platform components, such as Power Apps or Power Pages. Experience with supporting development tools – XRMToolBox, Power Platform CLI & DevOps.