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We are working with a company who are looking for a Case Manager (complaints) to join their team in Edinburgh, on a salary of £29,000- £31,000. This role is important in supporting the service Excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute re...

FCA reporting, returns and general updating of competency requirements * Regular adviser T&C meetings with Key Performance Indicators being analysed and discussed * Client observations with a view to ...

... of the FCA. • Produce clear, easy-to-understand reports that explain the suitability of the recommendation. • Submission of applications and subsequent resolutions of any issues that arise to ...

Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards * Identifying ways to improve customer service and complaint handling, sharing ...

Ensure that service delivery aligns with FCA regulations, nationally agreed standards, and best practices in benefits and money advice. - Resource Coordination: Oversee resource allocation and plan ...

Strong software, IT skills, back office experience is a must, with a keen eye for detail and carrying out work inline with FCA legislation/regulations. This is an outstanding rare opportunity to join ...

Ensuring all client records and transactions comply with FCA regulations * Supporting IFAs with research and report preparation as needed Person Specification * Previous experience as an IFA ...

Strong knowledge of regulatory frameworks within the financial services sector (e.g., FCA regulations). * Excellent organizational skills with a keen eye for detail. * Proficient in Microsoft Office ...

All of this must be done in line with company and FCA regulations and inputted into internal databases. Along with this you will provide support to the senior members of the board, less experienced ...

Carrying out work in line with internal and external FCA regulations and procedures that apply to the conduct of the business. To be considered you must have previous experience working as a ...

To be considered you must be Dip PFS level 4 (or equivalent / close to) qualified and have an in-depth knowledge of FCA requirements with a high standard of technical compliance knowledge. Either as ...

Strong software, IT skills, back office experience is a must, with a keen eye for detail and carrying out work inline with FCA legislation/regulations. This is an outstanding rare opportunity to join ...