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The Role Asset Management IFA Client Services/ Client Administrator/ Retail Client Operations – Surrey based (1-year’s Operations experience) Martis Search are representing a Surrey based Asset Management company to hire a permanent “Asset Management IFA Client Services/ Client Administrator/ Retail Client Operations.” In-our-opinion, they are one of the best boutique Asset Managers to work for in the UK. In essence you will be fully responsible for the end-to-end Client Operations support process. For example, the majority of their external clients for this side of this business are “Independent Financial Advisors”(IFA’s) and Retail clients, both sets of clients are all based in the UK (with an 80:20 % split heavily in favour of IFA clients). The IFA’s will bring in and introduce their book of Retail clients to the company’s Investment platform and the team are now supporting a brand new asset class called MPS (Managed Portfolio Services). So, the person will have daily contact on the phone, email etc with the IFA’s and Retail Clients. The role is really broad and varied and covers: Processing of new business/ Client Onboarding (and closing of new accounts for reasons such as bereavement, moving to an fund) Transfers In, Transfers Out. Client Services (answering all related queries directly with the clients on the phone, or email, or post for example relating to their investments, Client Onboarding, Client Offboarding, Bereavements, Transfers In, or Transfers Out). Managing external Transfer Agent. Administrative duties - including opening post, allocating work, managing queries. Cash & Stock Reconciliations. Maintenance of client records. Preparation and sending out of welcome letters and packs. Client Money/ CASS processing. Working closely with key internal stakeholders such as Sales/ Relationship Management, Risk, Finance & Compliance. Related Project Management. The successful incumbent will process and administer the firm’s Fund Manager’s business in a timely and accurate manner. They will monitor, oversee and process funds business on their internal/external platforms. The company have a very healthy track-record and $ AUM to match. You must either be from an Asset Management, or Wealth Management background and have a minimum of 2-3 of the tasks responsibilities above and having worked within IFA Wealth Management Operations (with the willingness and aptitude to learn more and take on more responsibilities within the Operations role). The company offer a hybrid mix of working-from-home and also in-the-office, but for the initial first three months you will be expected to go into the office full-time for on-the-job training. This is an amazing opportunity for someone to work for a very successful Asset Management company and the firm is truly invested in career progression (i.e. after a period of time to potentially become an Operations Supervisor, or Manager, or move into another department such as Risk, Compliance, or Sales) and they also offer study support, i.e. IOC, IMC, CFA, or even Excel, VBA, or Python courses. As this role is client facing, you will need to have a genuine “customer focused” approach, be a genuine people person and “go-getter” with good interpersonal skills, in both verbal and written form (i.e. sending out accurate emails and letters every day). In addition, having an aptitude with numbers and Excel is really important. Lastly, you need to take ownership of all queries, both big, or small and be proud and “dedication to excellence” to follow-up every customers query, know when to escalate to management etc. About you: Excellent Communication and Interpersonal skills. Collaborative Team player Ability to prioritise workload and work to tight deadlines. Good problem solving skills Ability to handle difficult situations with tact and diplomacy. Good administrative and personal organisational skills Good numeracy skills Good IT skills / ability to use Microsoft Office and Excel Salary £27,000 k pa - £30,000 k pa (dependent on experience), plus very good benefits.
We are seeking an experienced and dynamic Hairdressing Shop Manager to lead our team and oversee daily operations at our vibrant salon. As a manager, you will be responsible for ensuring smooth and efficient day-to-day running of the salon, while delivering an exceptional customer experience. Key Responsibilities: Manage and supervise all salon activities, including hair, nail, and beauty services Lead and motivate a team of hairdressers and beauticians to provide high-quality service Schedule staff shifts, manage bookings, and ensure timely appointments Oversee stock management, including ordering products and maintaining supplies Handle customer inquiries and resolve any complaints professionally Ensure cleanliness and safety standards are maintained Assist in marketing efforts, including promotions and special offers to attract clients Manage salon budgets, sales targets, and financial records Requirements: Proven experience in a similar role within a hairdressing or beauty salon Strong leadership and organizational skills Excellent customer service and communication abilities Ability to work in a fast-paced environment and solve problems efficiently Passion for the hair and beauty industry If you are enthusiastic, motivated, and have a passion for managing a thriving salon, we would love to hear from you! Please apply with your resume.
Yaki Ya! is looking for an Assistant Manager to oversee operations at two of its branches located in London. The Assistant Manager will be responsible for ensuring the smooth running of both restaurants, including managing staff, maintaining high levels of customer satisfaction, and achieving financial targets. Key responsibilities include: 1. Supervising and coordinating daily restaurant operations. 2. Training and managing staff to deliver excellent customer service. 3. Ensuring compliance with health and safety regulations. 4. Monitoring inventory levels and ordering supplies as needed. 5. Developing and implementing strategies to increase sales and profitability. 6. Resolving customer complaints and ensuring a positive dining experience. 7. Collaborating with the General Manager to set and achieve business goals. 8. Conducting regular performance evaluations of staff members. 9. Managing budgets, analyzing financial reports, and implementing cost-control measures. 10. Upholding Yaki Ya!'s brand standards and maintaining a clean and organized environment. 11. The ideal candidate should have previous restaurant management experience, strong leadership skills, and a passion for delivering exceptional dining experiences. A background in hospitality or a related field is preferred.
AACS Limited has been an established family business for over 30 years, delivering the best expertise within the Air Conditioning and Refrigeration Sector across the North East and beyond. We are looking for a dynamic, experienced and driven individual to fill the role of a Projects Manager, to support the established team to provide our customers with the highest standards of designing, planning and installation of new projects. As part of the AACS Limited you can expect to work alongside a friendly and supportive close-knit team within the office environment and to lead and inspire the next generation of Air Conditioning Engineers. You will play a key role in a robust family business, where your suggestions are welcome and listened to. Role: The Projects Manager shall be responsible for ensuring that the service delivered is fully in accordance with the Customers’ requirements and specifications. The Sales and Project Manager shall be technically qualified, experienced in managing both small- and large-scale installation projects from dealing with customers’ enquiries in an efficient and friendly manner face to face, via telephone or e-mail. Pricing and preparation of sales quotations, ordering installation equipment, creating risk and method statements in line with the site requitements for each project and creating commissioning packs. Key Responsibilities: Project Planning: Develop comprehensive project plans, by surveying, designing, pricing, organising and running installation projects within Air Conditioning and Ventilation. Team Leadership: Lead and oversee installation, servicing and maintenance teams to deliver project objectives, ensuring effective communication and collaboration within the teams. Budget Management: Prepare project budgets, monitor costs, and ensure projects are completed within financial constraints. Client Liaison: Serve as the primary point of contact for clients, addressing concerns, providing updates, including dealing with the coordination of workforce and sub-contractors by attending site meetings with the client. Risk Management: Identify project risks, develop mitigation strategies, and resolve issues to ensure minimal disruption to project progress. Quality Assurance: Oversee quality control throughout the project life cycle, ensuring all work meets industry and company standards. Reporting: Prepare regular progress reports, including project status, risks, and financial health, for senior management. Compliance: Ensure all projects comply with health and safety regulations, as well as industry standards and best practices.
Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial rewards. Our client has become one of the country’s top sales and marketing companies with associated sales companies both nationally and internationally. Due to a huge growth in client demand customer service roles have become immediately available in their busy sales and marketing company. Our client truly believes that people are the key to their success, therefore they seek individuals who are passionate about learning the sales advisor and customer service role and thrive in a team environment. What`s on offer within this company? - Opportunities for career progression within a sales advisor opportunity - Recognition for hard work - Travel opportunities - Friendly and fun environments What`s required? - Customer Service Skills - Effective communication skills - Self motivation and strong work ethic - Great personal presentation - Team player - Willingness to develop sales and customer service skills If you are looking for an opportunity to be a part of a successful and passionate team in a vibrant company and think these qualities best describe you, then please click the APPLY button to join their event and residential campaigns. No previous sales advisor or customer service experience is required but are an advantage for this self-employed, commission only plus incentive role as their established coaching system and driven team are ready to coach you in all aspects of our business through their daily coaching syllabus, "Cycle of Development". Please attach a copy of your CV and contact details and, if you are successful, our clients will contact you by telephone
Strelitzia Coffee Shop is a thriving community hub known for its exceptional coffee, cozy atmosphere, and a welcoming team. We pride ourselves on serving quality food and drinks, including a carefully curated selection of wines and seasonal specials. As we continue to grow, we’re looking for a passionate and experienced Café Manager to lead our team and help us deliver exceptional customer experiences. We are seeking a dynamic and organized Café Manager to oversee the daily operations of Strelitzia. The ideal candidate will have strong leadership skills, a customer-first mentality, and a keen eye for detail. You will manage a team of baristas and servers, ensure smooth service, maintain inventory, and contribute to the overall growth and success of the café. Key Responsibilities: • Oversee day-to-day operations, ensuring a smooth and efficient workflow • Train, motivate, and lead a team of baristas and staff • Manage staff schedules, ensuring coverage during peak and non-peak hours • Deliver excellent customer service and handle any complaints or issues • Maintain stock levels, order supplies, and manage inventory efficiently • Ensure compliance with health and safety regulations • Monitor and report on café performance, including sales and expenses • Assist in marketing initiatives and promotions (e.g., seasonal specials, events) • Uphold the Strelitzia brand and maintain high standards of cleanliness and presentation • Implement strategies to increase customer retention and grow revenue Qualifications: • Proven experience in café or hospitality management • Strong leadership and communication skills • Ability to handle pressure in a fast-paced environment • Passion for coffee and food, with a good understanding of industry trends • Strong organizational and multitasking skills • Basic knowledge of budgeting and financial management • A customer-focused attitude with a problem-solving mindset • Ability to work flexible hours, including weekends and holidays What We Offer: • Competitive salary • Opportunities for growth and development • A supportive and friendly team environment • Employee discounts on all food and drinks • A chance to be part of a well-loved community café
Are you a driven, enthusiastic, and passionate professional looking to take your career to the next level? We are seeking motivated individuals to join our dynamic Conference Division and Sales Team as a Sales Executive. In this exciting role, you will work closely with senior decision-makers from some of the world’s largest and most innovative institutions, aligning their needs with our uniquely tailored events. As part of the Financial Markets Division based at our London headquarters, which specializes in Banking, Finance, Renewable Energy, and Real Estate, you’ll receive comprehensive training to excel in researching and selling our premier conferences to top industry practitioners. Key Responsibilities: Drive sales of our summits and conferences within the Capital Markets Division, specializing in Banking, Finance, Renewable Energy, and Real Estate. Develop in-depth knowledge of your industry, generate leads, and engage with decision-makers over the phone to secure the success of our events. Build and manage your portfolio of clients, closing deals and expanding your client base. Qualifications: Proven track record of high achievement and success. Excellent communication skills in English (both verbal and written). A passion for learning and personal development. Self-motivated, with a positive attitude and a desire to succeed. Persistent and tenacious in overcoming challenges. Eligibility to work in the UK is essential. Proficiency in additional languages, such as Arabic, and sales experience are a plus but not required. Compensation & Benefits: Competitive base salary, plus performance-based bonuses. Comprehensive inside sales training. Opportunities for international travel. Fast-track promotional structure based on performance. A friendly, dynamic, and vibrant work environment. This is an in-person role based in our London office. If you’re ready to be part of an ambitious and thriving team and are excited about growing within the Financial Markets Division, apply now and take the first step towards an exciting career with us.
About the Role We're seeking a dynamic Sales Manager to drive our company's growth in the energy sector. This role will be crucial in implementing our development strategy, managing sales targets, and improving revenue and profit. Key Responsibilities - Formulate sales forecasts and plans under the guidance of the market manager - Collect and analyze regional market information to propose sales strategies - Develop new customers and expand channels - Assist in quotation analysis, business model suggestions, and bid preparation - Draft contracts and finalize terms with legal support - Manage customer relationships and enhance satisfaction - Ensure adherence to company financial policies and contract terms Requirements - Bachelor's degree or higher - 5+ years of experience in international trade, sales, or marketing (B2B or B2G) - Experience in energy supply, renewable energy, metering systems, or related fields - Proficient in English - Strong market analysis and development skills - Excellent communication and project management abilities What We Offer - Competitive salary and annual bonus - Hybrid and remote working options - Collaborative and passionate work environment About the Company You will be working for a leading provider of smart metering solutions, supplying the UK utility industry with Smart Electric meters and installation accessories. Our innovative products are designed and manufactured in-house, serving customers across Europe and beyond. Our UK team, based in Milton Keynes, works with key players in the energy industry. Location Milton Keynes, UK (with flexible working arrangements) Candidates must have the right to work in the UK. To apply, please submit your CV and a brief cover letter outlining your relevant experience. We are an equal opportunity employer and value diversity in our organisation.
Join Our Team as a Trainee Recruitment Consultant! Are you ready to take your sales career to the next level? At Experis, we pride ourselves on being the leading premium brand in IT recruitment across the UK. This is your chance to develop a fulfilling career while connecting with some of the most influential brands in the world. If you have a background in sales, perhaps complemented by a business studies degree, and you’re eager to grow in an engaging environment, we want to hear from you! What You’ll Do: Build Your Expertise: Dive deep into the latest market trends and technologies. You’ll develop invaluable market knowledge that will position you as a leader in your niche. Expand Your Network: Utilize our tools and training to create a robust network of clients and candidates. Your relationships will be key to your success. Drive Performance: Engage with clients from day one through calls, emails, and innovative marketing campaigns. Aim to exceed your activity and financial targets while offering a comprehensive service that keeps clients coming back. Collaborate and Learn: Work closely with experienced mentors who will guide you in your professional journey. Attend our renowned “Recruitment Centre of Excellence” training to refine your skills and become a subject matter expert in your field. Why Choose Experis? Empower Your Career: This role is perfect for ambitious individuals who thrive in a fast-paced environment and are passionate about making a difference. Supportive Culture: We foster a collaborative atmosphere where your ideas are valued and your growth is encouraged. Competitive Rewards: Enjoy a clear pathway to success, with financial targets that reflect your hard work and dedication. What We’re Looking For: Sales Experience: You should have some background in a target-driven environment, with a knack for building lasting customer relationships. Resilience and Motivation: We’re seeking individuals who are not only ambitious but also able to handle challenges and learn from feedback. Strong Work Ethic: A self-starter with a passion for recruitment and a desire to excel. If you’re ready to embark on an exciting career journey, apply today to join Experis and unleash your potential! Your future starts here.
Job description: In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward. Your overall aim will be to establish and grow our customer base, maximise sales and profit and make MKM Chichester branch the place of choice for all lightside supplies. Grow the customer base • Providing quotations for customers • Purchasing materials and managing stock levels for the category • Dealing with customers both face to face and over the telephone • Giving excellent customer service and sound product advice • Taking a proactive approach to plumbing and heating sales, using every opportunity to make or increase a sale. Sound plumbing and heating product knowledge is essential for this role. • Previous sales experience in a plumbing and heating merchant environment or a builder’s merchant environment is essential. • Confident dealing with customers • The ability to build great customer relationships. • A good telephone manner, excellent communication and interpersonal skills. • Computer literate. In return, you can be a part of the UK’s largest independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include: • A competitive pay package • Generous discretionary bonus scheme • People orientated culture • Substantial staff discounts • Training and development opportunities • Holiday scheme which rewards length of service• Perkbox discounts • Contributory pension scheme• Financial planning support • Cycle to work scheme• Free parking• Life Assurance • Enhanced maternity/ paternity pay • Mental health support Job Type: Full-time Pay: £35,000.00-£50,000.00 per year Benefits: Financial planning services Work Location: In person Reference ID: ALFA240919B
Position: Bar Manager Responsibilities: 1. Opening and Closing Duties: - Ensure the bar is set up and ready for business before opening. - Oversee the closing procedures, including cashing out registers, cleaning, and securing the premises. 2. Staff Management: - Recruit, hire, and train bar staff. - Schedule shifts and manage the staff roster. - Provide ongoing guidance and support to the bar staff. - Set performance expectations and conduct regular performance evaluations. - Address any staff performance or behavior issues promptly and effectively. 3. Operations Management: - Maintain inventory and order supplies as needed. - Monitor and control costs, including beverage and labor costs. - Develop and implement standard operating procedures for efficient bar operations. - Ensure compliance with health and safety regulations. - Handle customer complaints and resolve any issues that may arise. 4. Customer Service: - Create a welcoming and enjoyable atmosphere for customers. - Interact with customers, take orders, and serve drinks when necessary. - Train staff on providing excellent customer service. - Address customer feedback and strive to enhance the overall customer experience. 5. Financial Management: - Prepare and manage the bar's budget. - Monitor sales and revenue, and implement strategies to increase profitability. - Handle cash management, including cash handling and reconciliation. - Keep accurate records of sales, inventory, and expenses. 6. Marketing and Promotion: - Collaborate with the marketing team to develop promotional strategies. - Plan and organize special events and promotions to attract customers. - Utilize social media and other marketing channels to promote the bar. 7. Compliance and Licenses: - Ensure compliance with local, state, and federal regulations. - Obtain and maintain necessary licenses and permits for the bar's operation. Skills and Qualifications: - Previous experience in bar management or a related role. - Strong leadership and management abilities. - Excellent interpersonal and communication skills. - Knowledge of alcoholic and non-alcoholic beverages. - Understanding of health and safety regulations. - Ability to handle stressful situations and resolve conflicts. - Proficiency in managing financial aspects of the business. - Familiarity with marketing and promotional strategies. - Attention to detail and organizational skills.
Full Time Are you passionate about a job in menswear and love giving the very best customer service so that every customer leaves happy? Do you want to be the best in your field with extensive knowledge of gents suits and accessories? If so we want you! YOUR ROLE Engage the customer and deliver excellent customer service. Operate till and handle financial transaction. Replenish stock with our designer brands. Assist with deliveries and stock handling for hire wear. Undertake cleaning and household duties. Take responsibility for personal development and engage in forward learning. YOU MUST BE. Warm and friendly Be highly motivated and strive to be the best with energy and motivation Be able to adapt in a high pressure environment Be able to adapt and embrace new challenges as the business changes Job Types: Full Time, Permanent Pay: £11.44-£12.00 per hour Expected hours: 37.5 per week Additional pay: Bonus scheme Benefits: Company events Company pension Employee discount Store discount Schedule: 8 hour shift Day shift Work Location: In person
Job description The Benefits Competitive salary of £25,000-£26,000 £250 reward for employee referrals Employee discount for friends and family Personal learning & development Internal progression opportunities Free on-site parking Schedule 40 Hours per week – Between the hours of: Monday – Friday (08:00 to 18:00) The Requirements Minimum 2 years’ experience in an accounting role QuickBooks or Sage accounting experience Microsoft proficient – Word, Excel, PowerPoint AAT Level 2-3 Live within 30 minutes travelling time of the store Excellent verbal and written communication skills The Company Storage Giant is one of the UK’s private leading self-storage providers. A well-established and rapidly expanding organisation with stores across the UK, with an active pipeline of further expansion planned. We pride ourselves on delivering the BEST storage, at the BEST price, with the BEST service! The Role Reporting to the Financial Controller, the role will involve working with store co-workers, internal finance team, external contractor and suppliers, together with the companies’ client base. Processing of sales invoices, income, receipts and payments received Processing of card & cheque refunds Assisting with the preparation of VAT returns Assisting with financial reporting Purchase and sales ledger Bank reconciliation At Storage Giant we are committed to creating an inclusive and diverse workplace where all applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, marital status or age Job Type: Full-time Pay: £25,000.00-£26,000.00 per year Application question(s): Do you have an AAT minimum level 2-3? Experience: Accounting: 2 years (required) Work Location: In person
Description : Spaghetti Tree is a well-regarded and award wining small restaurant chain with a reputation for exceptional food, warm hospitality, and a vibrant dining atmosphere. We are seeking a skilled, diligent, and professional Bartender/Waiter/Waitress to join our dynamic team. This is an excellent opportunity for an individual with a passion for the service industry who takes pride in delivering outstanding customer experiences. The ideal candidate will be versatile, able to handle both bartending and table service duties with ease, and eager to contribute to the continued success of our establishment. Key Responsibilities: Bartender: - Craft Cocktails & Beverages: Expertly prepare and serve a wide range of beverages, including craft cocktails, classic drinks, and non-alcoholic options, ensuring consistency and quality in every glass. - Customer Engagement: Provide a welcoming and friendly atmosphere, engaging customers in conversation, making personalized recommendations, and ensuring a positive bar experience. - Bar Management: Maintain a clean, organized, and well-stocked bar, including inventory management, restocking supplies. - Compliance: Adhere to all regulations regarding the sale and service of alcohol, including checking IDs and responsibly serving customers. - Team Collaboration: Work closely with the waitstaff and kitchen team to ensure seamless service, particularly during busy periods. Waiter/Waitress: - Customer Service: Greet customers promptly and warmly, presenting menus and explaining daily specials, while providing knowledgeable recommendations tailored to customer preferences. - Order Management: Accurately take orders and relay them to the kitchen, ensuring that all customer requests are communicated clearly and fulfilled in a timely manner. - Service Excellence: Deliver food and beverages efficiently and with attention to detail, ensuring that all items meet quality standards and are served at the correct temperature. - Dining Experience: Anticipate and respond to customer needs throughout their dining experience, from refilling drinks to handling special requests or dietary needs. - Cleanliness & Organization: Ensure that the dining area is clean, orderly, and properly set before, during, and after service, including setting up tables, clearing dishes, and resetting for the next guests. - Payment Processing: Handle billing and payments accurately, including processing credit card transactions, making change, and ensuring that all financial transactions are correctly recorded. Required Skills & Qualifications: - Experience for bartenders: Minimum of 2 years experience as a Bartender, preferably cocktail bars. - Experience for waiter/waitress: Minimum of 1 year experience, preferably in casual/fine dining. - Customer Service: Exceptional customer service skills with a genuine passion for making guests feel welcome and valued. - Beverage Knowledge: Strong knowledge of cocktails, wines, spirits, and bar operations, with the ability to craft drinks to standard recipes and accommodate special requests. - Communication: Excellent verbal communication skills, able to interact confidently with customers and team members. - Attention to Detail: Meticulous attention to detail in both service and presentation, ensuring a high standard of excellence. - Multitasking Ability: Proven ability to handle multiple tasks simultaneously in a fast-paced environment, while maintaining composure and efficiency. - Professionalism: A polished, professional appearance and demeanour, with a positive attitude and strong work ethic. - Flexibility: Availability to work flexible hours, including nights, weekends, and holidays. Benefits: - Growth Opportunities: Clear pathways for career advancement within our expanding restaurant chain. - Employee Perks: Discounts on meals and beverages - Training & Development: Access to in house training programs to enhance your skills and support your professional growth.
The Restaurant Floor Manager is responsible for overseeing the daily operations of the restaurant floor, ensuring exceptional service delivery, and managing the front-of-house staff. This role focuses on creating a positive dining experience for guests while maintaining high standards of service, cleanliness, and operational efficiency. 1. Staff Management: - Supervise and coordinate the activities of waitstaff, hosts/hostesses, and bartenders. - Train, mentor, and develop front-of-house staff to deliver outstanding customer service. - Schedule shifts and manage staff rotas to ensure proper coverage during peak dining hours. 2. Customer Service: - Greet guests, manage reservations, and ensure timely seating and service. - Address customer inquiries, complaints, and concerns promptly and professionally. - Monitor dining experience and solicit feedback to enhance customer satisfaction. 3. Operational Oversight: - Ensure the restaurant floor is clean, organized, and properly set up for service. - Collaborate with the kitchen staff to ensure timely food preparation and service. - Monitor food and beverage quality, presentation, and portion control. 4. Sales and Financial Management: - Assist in achieving sales targets and managing operational costs. - Monitor and report on daily sales and performance metrics to management. - Handle cash and credit transactions, ensuring accuracy at the point of sale. 5. Health and Safety Compliance: - Ensure compliance with health and safety regulations, food safety standards, and alcohol licensing laws. - Implement and maintain cleaning and sanitation protocols for the restaurant. 6. Event Coordination: - Assist with planning and executing special events, private parties, and catering services. - Work with management to develop promotional activities and menu specials. Qualifications: - Previous experience in a restaurant management or supervisory role. - Strong leadership and team management skills. - Excellent communication and customer service abilities. - Ability to work in a fast-paced environment and handle high-pressure situations. - Knowledge of food and beverage service, health and safety regulations, and POS systems.
Position: Shop Manager Location: 60 Springett Avenue Type: Full-time Key Responsibilities: - Oversee daily operations of the shop, ensuring smooth and efficient processes. - Manage staff schedules, training, and performance to maintain high customer service standards. - Monitor inventory levels, order stock, and maintain relationships with suppliers. - Ensure visual merchandising aligns with company standards and enhances customer experience. - Handle customer complaints, queries, and feedback professionally. - Track and analyze sales performance, identifying areas for improvement. - Implement promotional activities and marketing initiatives to boost sales. - Ensure the shop complies with health and safety regulations. - Manage cash handling, sales reconciliation, and financial reporting. Requirements: - Previous similar experience in retail management but not necessary OR willing to get 4 weeks of training for role - Strong leadership and organizational skills. - Excellent communication and interpersonal abilities. - Knowledge of inventory management and POS systems. - Ability to work under pressure and multitask. - Customer-focused with a problem-solving attitude. MUST REQUIREMENTS - Be able to load - unload stock and deliveries on weekend basis, take deliveries from warehouse - MUST HAVE FULL UK DRIVING LICENSE AND OWN CAR** - Be able to speak Hindi Language for day to day activities with directors of business