Head of customer experience jobs in Godalming - Page 2Create job alerts

Experience Education is a unique collection of brands including Skibound, Travelbound, Edwin Doran, Masterclass, World Challenge and JCA Adventure, leading the way in global educational travel across the UK, Europe, North America, Aisa and the Middle East and we’re on a mission to create the most

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. If you are an experienced Customer Success leader who enjoys. Customer Success organisation while defining the strategy for how the business engages with customers post-sale.

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. With

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Experience designing and embedding customer jo

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing.

A community-focused housing association in the Glasgow area is seeking a Director of Customer Services, responsible for strategic leadership in delivering quality customer services. This role involves using data to enhance customer experience, drive service innovation, and ensure integrated service

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Experience of managing a small Customer Success or Account Management team.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A luxury hospitality group in Greater London is seeking a Head Host to create exceptional first impressions and ensure smooth guest experiences. Ideal candidates will have 2-3 years of experience in a similar role, proven leadership skills, and an eye for detail. The position offers competitive comp

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off

This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will

Head of Customer Acquisition – Exhibition Stands, York. Every qualified opportunity you create will be passed to our experienced sales professionals to close. If you want to step into a role where you can genuinely influence growth, build something scalable, and shape the future of an established,

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Fella US + Delilah US + Baddie US Rolling 30d Churn % (# of subscriber

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

This role requires a bachelor's degree and 3–5 years of experience in ticketing operations. A competitive salary of £65,000 - £80,000 plus bonuses is offered. A leading consulting firm in Greater London is seeking a Director of Premium Ticket Sales & Operations to oversee ticketing operations an

A global skincare and cosmetic brand is seeking a Head of Customer Experience to enhance the UK customer journey across retail and digital platforms. Ideal candidates will have experience in omnichannel strategies and a strong understanding of retail environments. This role involves collaboration wi

A reputable software firm in the United Kingdom is seeking a Head of Customer Success to lead their Customer Success team. The successful candidate will be responsible for driving exceptional customer experiences, increasing customer retention, and managing B2B software relationships. A competitive

We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering organisation supporting our web and mobile platforms. The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads,

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

As Head of Creative, Design and Experience you will lead the in‑house studio that serves both Marketing and Product and raises the company’s design maturity, velocity, and commercial impact. Since 2014, we’ve grown into a market‑leading, low‑cost broker with our headquarters in London and

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. Headquartered in London, with regional offices in California and Singapore, Lendscape is home to a team of over 180 talent

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

A leading retail organization in the UK is seeking a Head of Customer & Strategy Insight. This role will lead the understanding of customers and markets while transforming insights into actionable strategies. The successful candidate will focus on customer-centric decision-making across various depa

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

A dynamic startup in London is seeking a Head of Customer Success to build the function from the ground up. The ideal candidate has over 5 years in Customer Success, with substantial leadership experience in a B2B SaaS context, and a strong technical background to drive technology adoption amongst u

A housing organization is seeking a Head of Home Experience in Greater London to manage the move-in journey for customers. The role requires a strong focus on customer experience and the ability to lead large teams. Responsibilities include ensuring homes meet quality standards and driving improveme

A leading financial services provider is seeking a highly analytical Head of Customer Value Management & Commercial Analytics to drive customer engagement and retention. This strategic role focuses on the German market, requiring strong quantitative expertise and experience in CVM, commercial analyt

A premium eCommerce brand is seeking a Head of CRM & Customer Economics to lead email and loyalty strategies. The ideal candidate will possess extensive experience with Klaviyo, Shopify, and customer data management, focusing on AI-driven customer lifecycle enhancements. Responsibilities include dev

Booker Group is recruiting for a Head of Customer & Strategy Insight to lead the organisation's understanding of customers, markets, and emerging trends. Design and oversee a comprehensive survey programme that captures the voice of customers, suppliers, colleagues, and product users. Background in

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

As Head of Engineering, Customer Experience, you’ll operate at a Senior Leader level, owning a critical pillar of our customer-facing technology and playing a key role in shaping how engineering enables our commercial and brand ambitions. You will be responsible for the delivery and ongoing evolut

A leading UK wealth management firm is seeking a Head of Wealth Proposition to lead strategic development of client-centric offerings. This pivotal role requires extensive experience in wealth management, regulatory expertise, and proven leadership abilities. You will ensure compliance, enhance clie

As Head of Talent Experience, you will own the end-to-end employee journey, from employer brand through onboarding, development, performance, and retention. Proven track record of scaling from 0 to 1 and 1 to 100+ headcount. Orbital combines the precision of deep learning with the explainability of

The ideal candidate will have over 10 years of leadership experience in high-end furnishings or luxury retail.

A historic charity in London, providing a unique visitor experience, seeks a Head of Commercial Operations. This role requires leading the operations team, ensuring high standards of visitor care, and maximizing income generation across various channels. The ideal candidate will possess strong leade

Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing.

A leading educational technology provider in the UK is seeking a Head of Customer Success to lead strategic customer engagement for their assessment platforms. The position offers competitive compensation, hybrid working arrangements, and a focus on building an inclusive work environment.