Head of customer service jobs in Brighton - Page 3Create job alerts

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience i

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource alloc

Head of Service Charges, Rent & Income – Norfolk Salary: £7200 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) An exciting opportunity has arisen with a forward-thinking and values-driven housing provider for a Head of Service Charges, Rent &

Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision, and translating data into actionable insights. Strong experience in customer analytics, advanced SQL skills, and fami

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Our vision is to power and empower millions of businesses with our software.

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. This critical role blends human-centric service with AI, ensuring that each interaction is handled with empa

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

We are recognised as: Oracle Innovation Partner of the Year 2023 (EMEA); Microsoft Global Partner of the Year (Modernising Applications); AWS Collaboration Partner of the Year (EMEA); one of the Best Workplaces for Women in the UK & Ireland (2023). Where does this role fit into Version 1? The Head o

Head of Service Operations (Service & Repairs). You will take full ownership of operational delivery, ensuring safe, reliable and high–quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations - Lift Servicing & Maintenance (London/

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. The role offers a competitive salary of £72,252 and various employee benefits. This permanent full-time role focuses on creating a customer-centric culture while managing store performance a

As the Head of Service for Safeguarding and Quality Assurance you will have lead responsibility for our workforce development and improvement agenda, quality assurance framework, and leading our independent chairs to effectively support practice and ensure the best outcomes for children and young pe

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig

Proven record of building greenfield delivery functions into scalable operations. At Lyrebird, we don’t just write code — we help shape the future of the human experience. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

We are seeking two motivated, customer-focused individuals to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service. They should demonstrat

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. With strong understanding of digital customer journeys, segmentation, personalizatio

WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. Ideal candidates should have 7-10 years in technology sales, including 3-5 years of management experience. A passion for customer success and effective communication sk

The Marlborough Head Pub in Greater London is seeking an Experienced Front of House Team Member to join our dynamic crew. In this role, you'll welcome guests, deliver exemplary service, and thrive in a lively atmosphere. We are passionate about providing a guest-first experience and offer clear path

Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high‑quality client offering that builds trust and long‑term relationships. Head of Commercial & Operations (UK). This role offers a level of ownership, influence and im

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally – combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. This permanent full-time role involves overseeing customer services, compliance, and performance improvement within the social housing sector. An attractive salary ranging from £60,000 to �

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement. The successful candidate will lead a team to ensure effective service delivery while maintaining partnerships with key stakeholders. Join us to inspire excellence in

WeAreTechWomen is seeking a Head of Customer Engineering to lead customer-facing teams and drive cloud transformation for clients. In this role, you will manage a team of experts, providing strategic technical advice to accelerate project success and remove blockers.

This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-

A community-focused cooperative in the United Kingdom is seeking a Customer Service Assistant to support high standards of service in a busy store environment. Responsibilities include assisting customers, upholding store presentation, and engaging with the local community. The position offers compe

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

Service Care Solutions is recruiting for a Head of Legal Services in the Essex region. The successful candidate will lead the Legal Services function, manage a legal team, and act as the Deputy Monitoring Officer. Office attendance is required two days per week.

You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement. As Deputy Head of Service, you will provide senior leadership across the. Deputy Head of Service – Access & Duty.

The Head of International and Returns Services will enable and support delivery against operational returns activity which is central to the Home Office goal of controlling migration and Immigration Enforcement’s (IE) mission of tackling illegal migration by removing those with no right to be here

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Global Director of Infrastructure & Service Operations. This role will lead the global service management function, embedding ITIL-based practices, improving governance, and driving opera

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products. This hands-on role fo

Offering a competitive salary of £50,000 to £60,000 per annum, this permanent position provides stability and the opportunity for career growth within a collaborative environment. Michael Page is seeking an exceptional Operations Manager based in North London to oversee production in a high-perfor

You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Working cro

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. Lead all aspects of service delivery and performance management for FFP and wider childrens social car

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. Work with Media & Affiliate agencies to

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Omnichannel Customer Service & Retention Engin

Informa is seeking a Customer Success Lead in London to drive a customer success strategy for the Lead Insights product. The role involves developing strategies, implementing best practices, and managing a dynamic team of specialists. You'll provide strategic guidance, mentor team members, and ensur

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, en

Interim Private Sector Housing Technical Manager / Head of Service–level professional. Private Sector Housing Manager, Principal EHO, or Head of Service. Private Sector Housing (PSH) service.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

Head of Service – Responsive Repairs – Local Authority Client based in West of England. The role will lead operational teams and contractors to ensure high‑quality, customer‑focused repair services, while contributing to the wider strategic direction of Housing Services. Proven track record