421 Best head of customer service Jobs in , London (December 2025) - page 3

Roadside Rescue Mechanic

2 days ago

Bromley

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £40,000 (inclusive of London Weighting Allowance) and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £40,000 a year (inclusive of London Weighting Allowance) and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Roadside Vehicle Technician

2 days ago

Bromley

Roadside Mechanic

2 days ago

Hounslow

Roadside Technician

2 days ago

Watford

Roadside Technician - Hillingdon

4 days ago

Watford

Roadside Vehicle Mechanic

2 days ago

Harrow

Associate Director, EE Operations Lead - 12 Months Maternity Cover

15 days ago

London

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit ___ for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient “Engine” to drive Jazz’s sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new “EE Team” will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational “Best Practice” (BP) knowledge sharing, employee OE capability development, and a companywide OE “Community of Practice (CoP).” This “EE Operations Lead” role will work for the “Head of Enterprise Excellence” and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities * Operational Coordination and Demand Management * Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. * Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. * Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. * Resource Management and Mobilisation * Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. * Track resource allocation, project assignments, and skill utilisation to support optimal team performance. * Coordinate new team member induction, including system access, documentation, and mentoring support. * Community of Practice (CoP) Leadership * Moderate the EE CoP activity daily, including approving membership requests and curating engagements. * Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). * Partner with CoP “Champions” to drive practitioner engagement and share BPs across regions / functions. * Support BP solution adoption by organising “Knowledge Sharing” sessions with TO operational employees. * BP Solution and Knowledge Sharing * Support validation and management of a scalable BP solution portfolio to drive operational improvements. * Coordinate creation of consistent BP solution materials to support their adoption across the organization. * Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. * Capability and Competency Development * Assess, validate, and implement training requests and development plans for TO and EE employees. * Coordinate and support delivery of structured education, training, coaching, and certification activities. * Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. * Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. * Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. * Communication and Reporting Operations * Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. * Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). * Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: * Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. * Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. * Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. * Annually: EE team report, business impact summary, BP case studies, and award program coordination. * Continuous Improvement and Program Support * Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. * Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. * Contribute to design / improvement of governance processes, templates, and communications frameworks. * Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities * Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. * Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. * Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. * Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. * Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities * Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. * Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) * Experienced in program / operations management, ideally within either consulting, PM, or SS environment. * Exceptional written, verbal, and visual communication skills in both “Live” and “Asynchronous” environments. * Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) * Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). * Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. * Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. * High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. * Ability to operate autonomously in a remote environment and manage competing priorities effectively. * Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. * Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses * Required: * Bachelor’s degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. * Preferred: * Certification in Lean Six Sigma (Green Belt or above). * Project Management qualification (PMP, PRINCE2, or equivalent). * Experience in “Digital / OE / CI Transformation” programs or capability-building environments. * Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. #LI-Remote #LI-SP1 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: ___.

Director of Software Engineering

18 days ago

London

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs, • Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Staff Software Engineer - Back End

18 days ago

London

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Community & Content Executive - B2B Events

10 days ago

Twickenham

The role: The Community and Content Executive is a crucial role for our leading industrial, life science, and manufacturing events: Advanced Engineering, Southern Manufacturing and Electronics, UK Metals Expo, ChemUK Expo, Lab Innovations, and StocExpo. These event brands bring together the communities that innovate, develop and manufacture advanced technologies and solutions in aerospace, automotive, rail, marine, energy, R&D, medical, pharma, oil & gas, and more – both in the UK and internationally. The Community and Content Executive will help us connect with these communities year-round; and ensure we deliver content in a range of formats that inspires them and helps solve their key challenges. Reporting to the Head of Community and Content and working alongside the events’ marketing teams, the role will focus on the below: • Help develop, and deepen our relationships with top influencers in the sectors – including key contacts and leaders at organizations such as Airbus, JLR (Jaguar Land Rover), McLaren, Network Rail, BASF, BP, GSK to name just a few, • In consultation with the Head of Community & Content and event/marketing teams, deliver our event content: researching and recruiting the sharpest relevant speakers; helping define and identify the most exciting topics, formats, innovative feature displays and demos., • In consultation with the Head of Community & Content and event/marketing teams, take ownership of, and deliver a year-round multi-channel content strategy connecting and inspiring our communities – through newsletters, surveys, webinars, publications, round tables, advisory groups, social media and more. All of this will help us to develop and grow our audiences for the events; but more importantly, they will help us fulfil our broader mission to help our communities to innovate and build a better future. The ideal candidate: We are looking for someone with a creative approach to content development and the confidence to mix it with the most important people in this sector. This role requires someone with: • 1-2 years of experience in a relevant area such as marketing, event planning, conference production etc, • Great organisation and the ability to juggle multiple deadlines, • Excellent presentation skills; curiosity and interest – a desire to discover the sector and its challenges, or existing knowledge of technical, scientific or engineering areas, and/or desire to go and see people to do this, • Ability and interest in understanding the bigger picture, adaptability and the ability to cope under pressure, • Strong copywriting and proofing skills, • Ability to analyse and understand a wide range of complex issues and express them in simple and engaging language, • Confidence and curiosity to talk to a wide range of (senior) people – on the phone and face to face – and to understand what makes them tick (including being flexible and open to visiting external events/networking meetings etc), • Ability to use (or quickly learn) relevant software and systems, such as Microsoft Office, website CMS (we use Wordpress), email marketing platforms, Google Analytics and so on., • Experience of helping develop conferences, speaker relations and advisory boards is a plus, though not essential. Who are we? Easyfairs is a pan-European event company. We organise and host more than 200 events in 14 countries (Algeria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom) and we manage eight venues in Belgium, the Netherlands and Sweden. Our passion is to bring business communities and communities of interest together. We strive to “easify” the life of our customers and increase the return on their investment of time and money through all-in formulas, advanced technology and a customer-centric approach. The Easyfairs Group employs over 800 highly committed talents. Our commitment to excellence has been recognised several times. We were named Belgium’s “Entrepreneur of the Year®” in 2018 and Deloitte has named us a “Best Managed Company” seven years running (2019-25). The company is ranked 11th in the list of the world’s leading exhibition companies. We are also proud of being on the "Sunday Times Best Place to Work 2025" list! Benefits: • 🎂 Birthday Day off, • 🏡 Flexible working as well as hybrid working, • 👶 Enhanced family pay (maternity & paternity), • 🚲 Cycle to work scheme, • 🚂 Interest free travel loans, • 📚 Free online academy to focus on professional development and upskilling, • 🧠 Specialist external performance coach services available to all employees, • 🤝 Employee assistance programme, • 👩‍⚕️ 24/7 access to our virtual GP service, • 🏆 Long service awards, • 💰 Pension as well as offering salary sacrifice, • 👪 Life cover, • 🔒 Group income protection, • 🍾 Fully stocked beer & wine fridge in the office, • 🎉 Regular company socials organised throughout the year We understand that applicants can be put off applying for a job if they feel they don't fit all of the requirements. If you're excited about working for us and have most of the skills/ experience we're looking for, please go ahead and apply! Here at Easyfairs, we are passionate about the power of fostering a diverse, equitable and inclusive environment for our team to thrive in. We are proud to be an Equal Opportunity Employer.

Luxury Brand Ambassador

8 days ago

London

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in John Lewis London W1, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role 2 days, 15 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Senior Portfolio Manager - FTC

2 days ago

London

Advert Close date: 31st December 2025 Senior Portfolio Manager - St James's – 12 month fixed term contract Purpose of Role Join The Crown Estate as a Senior Portfolio Manager and play a pivotal role in delivering proactive portfolio management. You’ll help maximise financial, social, and environmental value across our Head Lease and Non Core Portfolio, ensuring our approach remains customer-centric and innovative. This role is responsible for day-to-day oversight of the allocated portfolio, delivering delegated activities and projects, and supporting the Head of Portfolio Management (St James’s) in managing the broader portfolio. You’ll collaborate with Group Partners and retained advisers to deliver best-in-class management, safety, and value creation, using customer intelligence and technology to evolve our offer. Context of Opportunity / Main Accountabilities • Maximise value and performance in line with strategy (financial, social, and environmental), • Set and deliver asset-level strategies and plans aligned with overall business unit strategy, • Proactively manage business risk, including health & safety, with timely escalation when required, • Take responsibility for asset-level profit & loss tracking, • Build and maintain excellent customer relationships, ensuring outstanding service and value, • Manage stakeholder relationships to support strategic objectives, • Oversee lease events and re-gears, drawing on wider team support, • Shape and implement customer mix strategies using consumer data and insight, • Monitor performance and contribute to property valuation processes, • Support capital markets activity, including preparing approval papers for relevant projects, • Coordinate delivery of multiple external consultants and service providers, • See transactions through from initiation to completion Most Important Skills-Based Requirements • Experience managing a diverse range of customers and developing partnerships that deliver value, • Background in property, real estate, or a similar sector, with responsibility for a large profit & loss, • Proven ability to manage a variety of assets, adding value beyond financial outcomes, • Strong understanding of value drivers, asset performance oversight, and commercial awareness, • Ability to write reports, make recommendations, and present concise, relevant summaries, • Excellent negotiation skills for headlease re-gears, with the ability to influence and build strong relationships internally and externally, • Outstanding interpersonal skills, resilience, and diplomacy, • Highly motivated team player who can also work independently to achieve goals We welcome applications from all backgrounds and are committed to creating an inclusive environment for everyone. If you’re passionate about portfolio management and ready to make a difference, we’d love to hear from you. Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.

Lead Data Engineer

2 days ago

London

Fundment is a fast-growing wealth infrastructure company, building on our cutting-edge digital investment system to transform the £3 trillion UK wealth management market. We are passionate about revolutionising the investment experience for financial advisers and their clients by combining our innovative proprietary technology with exceptional customer service. As we scale, we are growing our multi-disciplinary Data, Analytics & AI function to unlock the full potential of our data assets. We are looking to hire a Lead Data Engineer to join our team. The Lead Data Engineer is a high-impact hands-on leadership role (80% hands on coding) with the opportunity to design and build Fundment’s data and analytics infrastructure from the ground up. Reporting to our Head of Data & Analytics, you will create the data foundations that allow us to deliver data-driven insights, automated systems and AI-powered products to drive business growth and enhance operational efficiency. Key Responsibilities: Data Platform Architecture & Strategy: • Lead the implementation of a robust, scalable, and secure data platform architecture on Google Cloud Platform (GCP)., • Define and enforce technical standards, design patterns, and best practices for data ingestion, processing, storage, and consumption., • Ensure our data infrastructure follows best practices across data governance, cataloguing, quality and lineage., • Design and deliver complex data pipelines for both batch and real-time streaming data processing from both internal and external data sources., • Build and optimise our query and transform capabilities across both structured and unstructured data., • Establish and lead the design of CI/CD processes and tooling for data pipelines, enabling scalable, automated, and high-quality delivery across environments., • Implement data observability and data quality monitoring to ensure our data is continually able to support our operations and drive business growth., • Design and build end-to-end MLOps pipelines for continuous improvement in model performance., • Ensure that all data components are provisioned and controlled through Infrastructure As Code (IaC)., • Build our data engineering capability and recruit other data engineers of the highest calibre., • Provide technical guidance, mentorship, and code reviews to our multi-disciplinary team of analysts, data scientists and engineers., • Translate requirements into technical specifications and project plans, overseeing execution from conception to production., • Experience: Proven experience (7+ years) in data engineering., • Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field., • Advanced proficiency in SQL and Python for data manipulation and analysis, • Experience in Google data infrastructure, including DataPlex, DataCatalog and BigQuery, • Experience in Google data processing, including DataStream, DataFlow, Cloud Composer, • Experience building and maintaining data transformation layers using dbt., • Strong experience with data visualization tools, (e.g. Looker), • Experience with data observability and monitoring, • Experience with containerization technologies including CloudRun and Docker., • Experienced with Infrastructure as Code (e.g. Terraform), • Experience with MLOps Pipelines, • Knowledge of data privacy and AI regulation, preferably within financial services., • Familiarity with real-time data processing and streaming analytics., • Experience in GCP Vertex AI platform, including Vertex AI Pipelines, Model Registry, and Vertex AI Endpoints., • Experience building the infrastructure that facilitates deployment and production tuning of ML models and AI systems (including LLMs)., • GCP Professional Data Engineer or Professional Machine Learning Engineer certifications. Why join us? Become part of our flexible, dynamic and supportive work environment, where our innovative team values your ideas and collaboration drives our success together. Make an impact from day one and challenge yourself to continually improve, raise standards and see how your work can contribute to future goals. We are happy to consider any reasonable adjustments that applicants may need during the recruitment process. Company Benefits • Be part of a modern, inclusive, high-trust engineering culture, • Take ownership and ship code that directly improves client outcomes, • Work with a smart, friendly team that values balance, growth, and support, • Pension 6% employer contribution, • BUPA Private Health Insurance – fully paid for by the company, for you and your immediate family., • Medicash Cashplan – fully paid for by the company, for you and your immediate family., • Travel insurance – fully paid for by the company, for you and your immediate family., • Life Assurance – 4 x base salary., • Employee Assistance Programme, • 28 days annual leave plus bank holidays., • Paid compassionate leave – up to 5 days per year., • Enhanced paternity/maternity/adoption leave – 16 weeks at full pay after 12 months of service., • Jury service – 10 days at full pay., • Hybrid working arrangements – 3 days per week in the Fitzrovia office., • Coaching & Counselling sessions, • Training Budget, • Annual pay review

Senior Counsel, Commercial & Employment (EMEA)

2 days ago

London

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science. Role Overview We are looking for a mission-driven, collaborative, and highly motivated individual to join Benchling as a critical member of the legal team. As Senior Counsel, EMEA Legal, you will be a trusted advisor to Benchling’s EMEA teams, supporting revenue growth in Europe and guiding compliance across multiple jurisdictions. This is a unique opportunity for an experienced, pragmatic, and business-oriented attorney to provide legal guidance focused on commercial transactions, privacy, and regional employment law. The ideal candidate will be based in/near London or Zurich. Responsibilities What You'll Do: • Commercial Transactions: Own and manage the full lifecycle of commercial contracts for our EMEA operations. This includes structuring, drafting, and negotiating SaaS agreements, professional services and outsourcing agreements, partner agreements, DPAs and security addendums, and other operational agreements for customers. You'll work closely with our EMEA sales, revenue operations teams and deal desk to accelerate deals, provide strategic legal advice on complex issues, and ensure efficient, timely support for customer negotiations and other commercial transactions., • Process Improvement: Collaborate with the Head of Commercial, Legal and other global legal team members to develop and implement efficient, scalable, localized contracting policies, practices, and processes. You'll also evolve and manage training programs for the EMEA sales organization on negotiation best practices and relevant legal issues., • Risk Mitigation and Business Partnership: Apply sound judgment to assess risks associated with non-standard legal positions and collaborate with cross-functional teams to implement practical mitigation strategies. You'll provide clear, concise guidance to senior stakeholders on legal risks and liabilities within proposed commercial transactions, finding creative solutions to drive successful deal completion while fostering positive internal and external relationships., • Employment Law: Partner with our global HR, legal, and business leaders on a wide range of European employment law matters. You will proactively identify and mitigate employment legal risks and disputes leveraging your experience, and manage relationships with local outside counsel. You will also guide the business on hiring, compensation, commission plans, benefits, performance management, leaves of absence, and contingent workers across multiple jurisdictions., • Compliance and Data Protection: Maintain a working knowledge of relevant European laws and regulations related to privacy customer data protection and advise on their implications for Benchling's business in EMEA. Have a working knowledge of regional laws more broadly, to effectively collaborate on global expansion, local compliance, and people matters. Qualifications About You: • Experience: 7+ years of general relevant legal experience, with at least 5 years in house specifically focused on commercial enterprise SaaS transactions. Understand SaaS contracting norms and market terms. Experience supporting sales and go-to-market activities in biotech, healthcare, or life sciences industries is a plus. Experience navigating employment law across multiple European jurisdictions is preferred., • Qualified attorney or solicitor (or EU equivalent) with experience in an English-speaking jurisdiction required., • Strategic Thinker: Proven ability to provide entrepreneurial, pragmatic, and business-oriented legal advice, balancing legal risk with business objectives. You can translate complex legal concepts into actionable frameworks for non-legal colleagues., • Autonomous and Collaborative: Comfortable operating autonomously in a fast-paced, high-growth environment. Also a team player who can build strong, trusted partnerships with leadership and cross-functional teams with a customer-service oriented mindset., • Exceptional Communicator: Outstanding written and verbal communication skills. You can advocate for a position without legalese, maintaining a collaborative and open-minded approach., • Organized and Detail-Oriented: Highly organized, reliable, and diligent, with the ability to manage multiple issues simultaneously and set appropriate priorities., • Growth Mindset: You embrace change and practice with kindness, humility, integrity, and humor. You are also intellectually curious and proactively seek ways for the legal team to positively impact the business. Company Benefits - Emea Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Total Compensation includes the following: • Competitive total rewards package, • Fertility healthcare and family-forming benefits, • Four months of fully paid parental leave, • Home office stipend, • Mental health benefits + wellness stipend, • Learning and development reimbursement, • 25 days vacation days + public holidays, • Company-wide Winter holiday shutdown, • Sabbaticals for 5-year and 10-year anniversaries, • Remote perks including travel to hubs, • In-office perks (Zurich Only - In Office), • Commuter benefits (Zurich Only - In Office) #BI-Hybrid #DNP Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at to verify the communication.

Global Managing Partner - Life Sciences (m/f/d)

5 days ago

Feltham

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll Build The 'Global Managing Partner' (MP) Global Account Chief Expert, is the worldwide General Manager and Executive Sponsor accountable for leading the end-to-end strategic customer engagement of a Platinum account, the top tier in the Strategic Customer segment. In this role, the Managing Partner leads the overall strategic and sustainable engagement with the customer and ecosystem, while pro-actively driving initiatives that increase the customer's commitment to and investment in joint business innovation, accelerating innovation adoption and business impact, resulting in growth in share of wallet, total revenues across SW, Services and Cloud to expected levels, and reference-ability. The Managing Partner develops the business and digital transformation strategy and leads the vision for, and leads the global account team - - embracing and modeling the best practices of Strategic Customer Engagement (SCE) including orchestrating multi-year jointly committed roadmap enabled by the four-panel model, annual account plan, with a joint governance created and executed by the Managing Partner and the customer's named SAP Executive Sponsor. The Managing Partner drives the total P&L business, building toward and delivering consistent, predictable and sustainable revenues while at the same time building a trusted relationship with CxO Line of Business, Geographical and IT Senior Executives at the customer and also ensuring short-term success. The Managing Partner is ultimately responsible for SAP's engagement at the account, coordinating and aligning strategy, planning and execution with all Senior stakeholders from SAP board areas and LoBs through detailed business planning. This includes orchestrating seamless alignment and integration between headquarters and client subsidiaries in planning and execution cycles to achieve business outcomes in keeping with SAP commitments. S/he consults and agrees on overall global (cross LOB), yearly Revenue and Profitability targets with MU head and Regional President. What You Bring • Run the Account as a business as GM and Executive Sponsor Leverage SAP Board Sponsor, other Executive Board members and select other senior leaders to ensure long-term business impact and growth. • Builds and develops a top performing matrixed, cross-functional Global Account team including partnering with their host LoB on identifying targets, assignments, and their own development plans., • Provides thought leadership and vision around SAP's Global/ Strategic Account strategy, linking plans and execution to the communicated Board strategies and goals and links those to customer objectives., • Reviews and consults on long-term technology and business strategy planning with account team across all board areas and with strategic partners (SI's, etc.), • Identifies areas for co-innovation and coordinates with cross- board area and functional unit management on co-innovation projects., • Acts as point of contact for board level escalations at customer Executive level when needed, • Works pro-actively and in close collaboration with DBS, P&I, BN&A and within GCO., • Develops long term c-level relationships, strong governance and ensure top-to-top partnerships are mapped appropriately., • Provides thought leadership to SAP - overall, industry, innovation areas, etc., • Actively mentors GADs and models SAP's leadership behaviors., • Makes decisions with fiduciary consideration and responsibility. Experience & Language Requirements • 20+ years of business experience in Sales or Consulting with complex business software / IT solutions, • 10+ years of deep industry/domain expertise > 10+ years of Large Account Management experience / leading account teams, • Strong knowledge of the complete SAP offering (including Service and Support), • Knowledge of financial, competitive, regulatory environment, • Experience with long term planning of resources, technology and account structure, • Several years as (Associate) Partner at System Integrator (e.g. AC) or, • Several years of Business Consulting Management or Value Engineering or, • Several years of large Account Management, • Proven C-suite influence and engagement, • Exceptional communication and presentation skills, • Business level English: Fluent Education Bachelor equivalent Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the ___, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our ___. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442472 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Credit Risk Director, Flex Portfolio Management

3 days ago

London

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as ___ and ___ bank accounts, we offer ___, ___, a ___ and ___ in the UK, with more exciting things to come beyond. Our UK customers can also ___, ___and ___ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ___ ✨ 📍London or Remote (UK) | 💰 £145-175,000 + Options + ___About The Team Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product we’re reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we’re expanding our team to support our future growth ambitions. We’re looking for a Director to lead the credit strategy for existing Flex customers. You will lead the team responsible for building a broad set of credit risk, pricing, engagement and retention strategies as the portfolio grows and diversifies. Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We’re great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses. Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How You’ll Contribute • Lead and grow a team that will build and evolve a broad range of customer management strategies for our rapidly growing and increasingly diverse Flex portfolio, • Work closely with squad leadership to develop and execute an ambitious growth strategy for Flex, • Design best in class monitoring and reporting capabilities to understand and forecast performance in a rapidly changing portfolio, • Partner closely with key stakeholders including Capital, Impairments and Forecasting, Financial Health (Collections and Recoveries), Fraud, Finance and Second Line Credit Oversight, • Oversee the development and maintenance of the NPV models and affordability strategies that underpin the underwriting decisions for existing Flex customers, • Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely, • Collaborate with the Machine learning team to maximise value from our internal and external data through cutting-edge ML models, • Be a member of the Borrowing Credit Leadership team which drives our vision to build a best in class credit function You Should Apply If What we’re doing here at Monzo excites you! • You have multiple years of experience in unsecured lending, especially credit cards, • You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities, • You have a working understanding of the regulations that apply to lending in the UK, • You have experience working at banks with growing lending portfolios, • You have track record leading analytical teams, • You are a clear and precise communicator, able to cut through complex problems and articulate decision points for our executive team, • Are comfortable working in a fast-moving and changing company, • (Ideally) you have working knowledge of SQL and Python What’s In It For You ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits___The Interview Process Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! • Recruiter call, • Initial call with the hiring manager, • Final loop of interviews meeting the team This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. ___Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our ___, 2024 ___ and 2024 ___We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Product Manager, Product Information Management

3 days ago

London

About The Role A new and exciting opportunity has arisen for an experienced Product Manager to join the Commercial function of the Partnership. The successful candidate will undertake the unique responsibility of establishing a new operating model in this newly created role within the function. This Product aligns to a key capability within the Commercial footprint and as such, you will be responsible for managing high volumes of incoming business wide demand as well as delivering value that you have identified. You will represent the voice of the customer, Partner and business stakeholders and developing deep empathy within a complex and rapidly changing environment. You will be expected to own, prioritise and manage the Product, ensuring it champions the customer and represents Partners and business goals. Your decisions will be visible through the content and order of a clear and transparent Product Backlog and roadmap, designed to best achieve the goals and mission of your Product. You will be an excellent communicator and able to work collaboratively with stakeholders from diverse backgrounds, providing regular and timely communication about the plan, releases and ensuring the successful delivery of value during each iteration. Developing rapport and trust with business owners, key stakeholders and a highly technical Development team will be key to your success. • Salary up to - £75,000 depending on experience, • Contract type - This position is a Permanent contract., • Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Product team aims for around 1-2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings., • Location - This role is based at our London Head Office campus in Pimlico. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. Key Responsibilities • Create an inspiring vision for the Product outcome and drive innovation using industry, customer and business insights that supports the broader strategy and vision for Product development., • Set clear and stretching objectives and key results (OKRs) to track the desired Product outcomes., • Build, own and manage a Product Backlog that is visible, transparent, and clear to all and shows what the Development team will work on next, providing clarity on the value it will deliver and alignment to the overall objectives and key results (OKRs)., • Write requirements and ensure that the Development team has an adequate quantity and quality of stories ready for each Sprint., • Lead in the creation of functional and nonfunctional requirements in collaboration with Product Leads and Development teams., • Deliver effective and timely communication of your Product roadmap., • Effectively manage, engage and work collaboratively with stakeholders, ensuring they are aligned behind the products goals and kept up to date with progress., • Work collaboratively with a range of technical and non-technical business stakeholders and thus must show high emotional IQ and be excellent at stakeholder management., • Use insight, data and analytics to identify opportunities to continually improve and iterate the Product., • Prove out value of new products and features by designing and running experiments (e.g. A/B, MVT, fake door, etc.) in collaboration with our Data/Experimentation teams, • Continually manage the effectiveness of the Product and ensure a balance of tech and design debt alongside customer and commercial value., • Manage scope and track progress of releases, ensuring features are handed over to end users effectively and impact of development effort is understood., • Participate and contribute to the Product Management community of practice, looking for ways to continually improve both as an individual and a collective., • Act as a role model for the Product Management discipline and take responsibility for mentoring and support all members of the team, embedding the JLP Product Framework across the directorate Essential Skills/experience You’ll Need • Experience leading others within a Product team using an Agile development methodology (such as SCRUM or Kanban)., • Able to solve complex problems and take a new perspective on existing solutions., • Proven ability to respond to and prioritise changing demands effectively., • Ability to balance multiple priorities, stakeholders and timelines., • Making data oriented decisions. Desirable Skills/experience You May Have • Experience of defining and delivering Minimum Viable Products, running A/B tests For internal use only: About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Head of Root Cause Analysis

6 days ago

London

Location: UK – flexible (hybrid working available) Job Type: Full-time, Permanent Department: Customer Operations / Risk & Compliance Let’s fix problems at the source. At Domestic & General, we’re committed to delivering great outcomes for our customers—and that means tackling issues before they happen. As our new Head of Root Cause Analysis, you’ll lead the UK RCA function, ensuring systemic issues driving complaints, service failures, and poor customer experiences are identified and resolved. This is a strategic role with real impact, focused on embedding Consumer Duty principles, influencing change across processes and products, and reducing friction and risk throughout the customer journey. Key Responsibilities • Own the UK RCA strategy, policy, and framework., • Design and implement RCA methodologies to identify systemic issues and prevent recurrence., • Lead RCA teams across functions to analyse complaints, Quality Assurance findings, colleague and customer feedback for actionable insights., • Partner with Customer Service, Network Operations, Complaints, Proposition and Product teams to drive corrective and preventive actions., • Develop RCA MI dashboards and reporting for governance forums and Board committees., • Ensure RCA outcomes feed into transformation programs and continuous improvement initiatives., • Champion a culture of learning and proactive risk mitigation across the organisation. What We’re Looking For Knowledge & Expertise • Deep understanding of root cause analysis frameworks, corrective/preventive actions, and Consumer Duty principles., • Strong knowledge of FCA regulatory requirements and risk management practices., • Expertise in data analysis, MI reporting, and process improvement methodologies (e.g., Lean, Six Sigma)., • Skilled in influencing senior stakeholders and driving cross-functional change. Complexity & Scope • UK-wide RCA oversight across multiple service functions and customer channels., • High complexity due to regulatory scrutiny and diverse operational processes., • Interfaces with Customer Service, Complaints, Risk, Compliance, Product, and governance forums., • Significant impact on operational resilience and customer experience outcomes. f you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application. Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application. Working For Us, Works For You • Comprehensive training with clearly defined career progression opportunities, • Regular incentives with amazing prizes to be won, • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave, • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service, • Pension scheme – matched employer contributions up to 5% of basic salary, • Life assurance – employer funded cover of 4x basic salary, • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:, • Salary Finance – access to savings and borrowing through payroll, • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles, • Travel Loans – interest free loans to help spread the cost of annual travel tickets, • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000, • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes, • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help., • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues, • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Buyer – Mattresses

3 days ago

London

About The Role …Are you ready to make a BIG impact as a Buyer? We have a great opportunity to join the John Lewis Partnership’s Mattress buying team. You will be a highly motivated, experienced individual who uses their expert knowledge to plan and buy the best ranges for our customer within the category. Your remit will be to deliver agreed KPIs including; sales, profit, stock, margin and achieving required customer metrics and hit rates. You will be buying an assortment that is high in strategic importance and complexity, you will be responsible for optimising new innovations and market trends to deliver competitive advantage. You will be an experienced negotiator adept at independently managing both own brand and branded supplier relationships. Working with your merchandiser, you will analyse commercial input and market data from all channels to develop and bring to market, own brand and branded ranges, working alongside all relevant specialist functions to deliver a category assortment with a competitive pricing architecture. You will maximise opportunities as they arise in-season, trading to potentialise the outcome for both customers and your category. You will be People Manager of your category team’s Buying Assistants, creating the conditions for them to thrive, and balancing their focus and priorities as required. • Salary up to - £58,000 depending on experience, • Contract type - This position is a Permanent contract., • Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The expectation is a minimum of 3 days per week in the office as team collaboration is critical in this role - core days will vary across teams. A full UK driving licence and car is beneficial for this role as you will also be required to travel nationwide to visit our suppliers., • Location - The normal place of work for this role is our London Central Office in Pimlico., • FYI Next Steps - Interviews will be held face to face in our London Head Office w/c 5th January 2025. The interview will consist of two parts (an individual interview, in which you will be assessed against our Partnership Behaviours and your technical ability to perform in the role you have applied for; and a task to be completed ahead of the interview and presented back to the team in person). Key Responsibilities • You will work at pace and agility within a collaborative environment with your Buying Manager, Head of Buying, Merchandising Manager, Head of Merchandising, Product Technology and wider Marketing and Online matrix teams. Externally you will develop and hold a strong relationship with your suppliers., • You will be accountable for the commercial success of a product range as defined and agreed with your Buying Manager and the commercial and customer success of a product range through range planning and agile in-season trading., • You will ensure you have up to date expert market knowledge for the category and can predict future market dynamics., • You are accountable for building and maintaining strong supplier relationships ensuring that they adhere to the required standards and agreed terms., • You will be accountable for making decisions on the product assortment: development, sourcing, brand positioning, price structure and margins. These will be in line with category and customer strategy. In collaboration with merchandising, you will need to make season trading and volume decisions along with the commercial terms and product lifecycle with the suppliers., • You may need to deputise for your Buying Manager when appropriate., • You will work alongside your merchandiser to deliver seasonal change in branches, building relationships with key Partners and undertaking a minimum of 12 branch visits within a trading year., • You will be People Manager to your team’s Buying Assistant - Supporting their professional development and growth, providing coaching and feedback. Essential Skills/experience You’ll Need • A minimum of 2-5 years' experience in the retail industry with tangible proven experience within buying own brand and branded categories, • Strong negotiation and influencing skills with experience in leading strategic commercial negotiations with suppliers (both own brand and branded) to secure favourable terms and agreements, maximising value and profitability for the category., • Excellent communication and interpersonal skills, both written and verbal, with the ability to effectively communicate ideas, negotiate agreements, and build relationships with internal and external stakeholders., • Highly numerate with strong analytical skills., • Demonstration of a collaborative approach across teams - own team & wider matrix teams., • Puts every customer, both internal and external, at the heart of everything, and understands the Partnership ambition to offer differentiated service that is aligned to our Values. Desirable Skills/experience You May Have • In-depth knowledge and expertise within the designated category, including an understanding of product trends, customer preferences, and industry dynamics. Direct experience in range planning, product assortment development, and brand management within the category is highly desirable. For internal use only: About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Expense Planning Lead - 12-18 Month FTC

6 days ago

London

General Job Description And Person Specification Expense Planning Lead - 12-18 Month FTC Division: Finance - Financial Performance Reports To: As per Beazley’s organisation chart Key Relationships: Executive Management, Finance Leadership Team, Platform Management Committees, Finance (incl. Financial Performance team), Chief Underwriting Office, Underwriting Teams, Group Actuarial and Strategic Finance, Support Functions, and other Business Users. Job Summary: Specialist insurance company Beazley is seeking an Expense Planning Lead to manage how the companies decisions are reflected in the expense base in the current / next year, as well as more medium term horizon, working closely with a wide range of business stakeholders. Reporting to the Head of Expense Accounting, this role is a strategic and operationally focused role to optimise the way Beazley’s decisions are understood / realised through the expense base and processes around delivering a planned expense ratio. This role involves understanding the current and future requirements of Beazley and ensuring these are adequately provided for in the expense base for a given time horizon. It will also involve helping to define controls and analytics around those processes to explain the result and drive efficiencies across the team. Leadership Responsibilities Key Activities & Areas of Responsibility: • Take on significant leadership and strategic responsibility relating to Expense Accounting team representing finance across various committees, boards and forums., • Foster a culture that values employee experience, empowerment and wellbeing alongside amplifying the team’s overall capabilities., • Develop and lead a team with a focus on delivery and governance to provide best in class service. Ensure that all employees have the knowledge and skills necessary to perform effectively in their given roles. You will work with them to ensure effective training and coaching is provided to aid future career progression. Key Activities Leading a team of Expense professionals you will be expected to: Provide Direct Support To Decision Makers • Build strong relationships with executives and business unit leaders to understand decisions / initiatives and translate this into expense plans. This will require working alongside peers (incl. Lead Finance Business Partner - Expenses) to define the expected outcome from a given planning window., • Enable rapid interpretation / updates and support via a continuous feedback loop with all stakeholders., • Effectively communicate to stakeholders by using visuals and story-telling techniques., • Provide continuous coaching to stakeholders, helping them understand the way Expense Accounting & Financial Performance analyses data and arrives at an insight (GAAP output and expense ratios), allowing them to apply it consistently in their decision-making processes., • Challenge stakeholders’ assumptions to reduce bias and introduce finance perspective., • Monitor leading indicators to identify operational performance gaps, drive action or provide alternative approaches. Provide Financial Insight Across The Expense Accounting Arena • Working with Expense Accounting teams, lead the development & implementation of a comprehensive expense planning process aligned with Beazley’s overall objectives (GAAP, Platform & YOA)., • Ensure the team contributes expert Expense (planning) insight & commentary as required across key companywide reporting, including but not limited to group reporting, regulatory reporting, expense reporting and productivity metrics., • Own and deliver the expense planning requirements in concert with the Lead Finance Business Partner (Expenses) ensuring fit for purpose reporting that is right first time & that is of high quality. This should provide insightful MI and Risk & Opportunities amongst other exhibits., • Support the build out of expense planning reporting - with a view to delivering self-serve reporting via effective dashboards., • Ensure appropriate inclusion of strategic initiatives within expense plans, in concert with the Lead Finance Business Partner (Expenses)., • Constantly review appropriateness and alignment of Expense Accounting processes in concert with Expense Accounting managers. Update, embed & document changes required. Facilitate The Creation Of Digital Decision Support Tools • Utilise new technology to continue to enhance the current global offering, ensuring we create efficiency and globalisation across the Expense Accounting Team., • Work with the change team to ensure that decision support tools provide actionable advice for a variety of operational and strategic decisions., • Be the “voice of the internal customer” in meetings with Financial Performance, Technology & Change teams to help design intuitive reports, analysis and dashboards that meet the needs of stakeholders., • Advocate for -- and assist in developing -- change management strategies to facilitate the adoption of new tools and processes., • Articulate and demonstrate the value of decision support tool utilisation for stakeholders and tailor the message for different audience types., • Assist in defining success criteria for Performance Management tools and establishing measurable business and technical metrics to actively monitor utilization and quality. Core competencies Requirements Core competencies in addition to those noted as specific requirements for the role and which are considered to be pertinent to the Expense team are as follows: • Financial planning and analysis expertise: Expert knowledge of expense actuals; budgeting; and forecasting processes, including the ability to drive continuous improvement in these areas., • Strategic thinking and business acumen: Deep understanding of revenue drivers, sales optimization, margin management, and metrics cascades to provide insightful, performance inflecting decision support to business leaders., • Communication and storytelling: Excellent storytelling, communication and presentation skills to effectively convey financial insights, analysis and recommendations to decision makers., • Advanced technology literacy/proficiency: Ability to exploit digital technologies to drive better outcomes for finance and the business., • Problem-solving: Ability to challenge assumptions, identify root causes and develop effective solutions., • Relationship building and collaboration: Proven ability to build strong relationships with business unit leaders and stakeholders. Ability to collaborate with FP&A and technology teams to design intuitive reports, analyses and dashboards, • Continuous improvement: Ability to define success criteria and establish measurable metrics for monitoring tool utilization and quality. Ability to work effectively on a team that uses agile principles to continuously iterate the delivery and development of financial tools and solutions., • Professionalism: Consistently demonstrates integrity, is highly credible, respectful and trustworthy and represents the expense team in a professional manner. Builds and maintains successful working relationships and is seen to go the extra mile., • Learning and development: Identifies strengths and weaknesses and seeks to improve performance. Recognises and takes responsibility for mistakes and learns from them. Continually seeks self-development opportunities. Regularly engages in self-assessment and gives/receives feedback to enhance personal awareness., • Adaptability: Effectively manages changing priorities in a dynamic environment. Seeks training opportunities to understand new working methods. Proves resilient in uncertain and difficult situations and adapts approach/plans/style as required., • Responsibility and Accountability: Assumes full responsibility for the consequences of own behaviour and decisions. Delivers on commitments to clients demonstrating reliability and dependability. Admits mistakes and takes responsibility for correcting them. General It Is Important That Within All Your Interactions Both Internally And Externally You Adhere Beazley’s Core Values - Being Bold, Striving For Better, And Doing The Right Thing. We Also Expect Beazley Employees To • Comply with Beazley procedures, policies and regulations including the code of conduct, • Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability (P&S) or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system, • Display business ethics that uphold the interests of all our customers, • Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs, • Comply with any specific responsibilities necessary for your role as outlined by your line manager, the P&S or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards & customer relationship management, • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups Essential Criteria • Experienced qualified accountant (ACA/ACCA/CIMA), • Experience of the financial services or insurance market (preferably Lloyd’s), • Experience of Expense roles within complex insurance organisations and knowledge of accounting policies adopted Personal Specification We are a flexible and innovative employer offering a friendly, collaborative, diverse and inclusive working environment. We actively encourage and expect applications from all backgrounds. We empower people to choose where to work given the work they need to do. Collaboration in office spaces is important but we do not mandate a set number of days in the office or from home - you decide what works best for you and the role you are in. Beazley will offer the person a competitive salary and discretionary bonus with a strong benefits package including commuting reimbursement, free in-office lunch, excellent parental leave and financial physical and mental wellbeing contributions among others. Education And Qualifications Relevant qualifications and capabilities are listed as follows: • Experienced qualified accountant (ACA/ACCA/CIMA) Capabilities • Coaching & leadership skills, • Stakeholder management and relationship building, • Customer focus with strong attention to detail, • Understanding of controls frameworks including documentation, • Experience of a deadline driven environment, • Analytical / Problem solving / Decision making, • Creativity / Innovation

Pension Onboarding Specialist

4 days ago

London

Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. • The role requires the ability to effectively collaborate with third-party administrators, trustees and transitions to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate., • To apply knowledge and insights concerning the implementation of new clients with PIC and how this impacts our policyholders., • To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and Trustees on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Pension Onboarding Specialist within Customer Operations: • Support the Head of Pension Operations in providing a high level of service to clients and policyholders at all times., • Collaborate with PIC Transition Manager to deliver successful onboarding for PIC and Scheme Trustees., • Take a lead role in on-boarding new schemes into the PIC operating model ensuring all scheme benefits are fully understood and specified, that incoming data is fit for purpose for both administration and actuarial valuation, and ensuring parallel payroll and pension increase runs have been fully tested and signed off., • Complete detailed analysis to make sure data is fit for purpose and satisfies all PIC requirements by taking a lead role in data reconciliation and data verification work, and shadowing payroll and pension increase testing., • Collaborate with Outsourced Admin Team and Customer Experience Team to ensure operational readiness for delivery of successful onboarding for PIC and Scheme Trustees, including calculation automation, website release, communications and ensuring all process and documentation requirements and ready for go live., • Collaborate with PIC internal actuaries to make sure valuation data requirements are fully understood and documented, including resolving data issues as required to achieve this., • Lead calls/meetings with outsourced administrator to achieve desired timeframes and outcomes., • Prepare MI for PIC internal stakeholders and Senior Management., • Identify and implement improvements/efficiencies in PIC's administration model., • Ensure that the projects being completed meet agreed milestones and deliverables, whilst also meeting expected standard in quality., • Complete internal projects relating to new business onboarding into the PIC model., • Understand and work within Pension Corporation's Guideline on Consumer Duty. Requirements Knowledge • Good technical knowledge of defined benefit pension schemes, • Knowledge of project management techniques, • Knowledge of pension buy-ins & buy-outs and transitions process Skills • Strong organisational & communication skills, • Ability to persuade and influence both directly and indirectly, • Ability to organise work to meet deadlines, • Ability to work within defined procedures as recommended by functional teams, • Effective collaboration with key stakeholders, • Good working knowledge of MS Access, MS PowerPoint, MS Word., • Good level of Microsoft Excel competency (intermediate) with a keen desire to develop existing knowledge. Experience • High level of pension experience, • Experience in DB pension scheme onboarding, • Experience of complex data analysis work, • APMI or capable and willing to work towards achieving it, • Experience working in a corporate or consulting environment Benefits In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more. DEI at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together.

Principal Researcher

5 days ago

London

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Principal Researcher Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: Circa £67,000 Location: London Reporting to: Head of Business Analysis & Insight. By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. Join our growing Analysis and Insight team as a Principal Researcher. We’re seeking someone with strong stakeholder engagement skills and a proven ability to lead and deliver impactful research projects – both quantitative and qualitative. Reporting directly to the Head of Analysis and Insight, you’ll drive evidence-based decision making, manage a small team of researchers, coach colleagues, and use your expertise in areas such as social research or behavioural insights to shape organisational decisions. This is a key role working across boundaries, engaging at all levels (including the Executive), and making complex findings clear. We welcome applicants from all backgrounds who meet the role criteria What You’ll Do: Drive Research Strategy for the Service This involves setting the overall direction for research activities and your team, ensuring alignment with service goals, and developing strategic plans that guide evidence-based decision-making. Undertaking Research Activities Designing and analysing surveys, facilitating focus groups, and performing user testing are essential tasks to gather meaningful insights and data crucial for service improvement. Drive Evidence-Based Decisions Through Research and Insight Utilise research findings proactively and reactively to inform decision-making, leveraging strong business knowledge to ensure recommendations are relevant and impactful. Act as a Centre of Social Research and Insight Expertise As the Principal Researcher, you will be the main point of expertise for social research and insight within the service, managing relationships with both internal stakeholders and external organisations or suppliers to build capability and promote the effective use of research methodologies. To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria: Minimum Criteria • A strong record of impact through qualitative and quantitative analysis, ideally in an organisation that prides itself on customer service., • Experience of leading and range of research and insight work – through your own analytical and problem-solving skills supporting the analysis of others and managing deliverables from external suppliers., • The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your research and insight expertise drives evidence-based improvements., • Knowledge and practical experience of a range of quantitative and qualitative research techniques – e.g. social research, behavioural insight and systems thinking approaches – with demonstrable evidence of using these to add business value., • Strong communication skills, both verbal and written – you can explain your ideas in a way the decision makers understand and can act on. It would also be nice for you to have • Experience of SQL., • Desirable experience of text analytics Why You'll Love Working With Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: ___. We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us: • 25 days holiday entitlement, with the option to buy extra or sell days, • Generous pension, • Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave, • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few, • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only • Applications need to be submitted by Tuesday 16th December, • Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more ___Don’t miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Security Coordinator

3 days ago

London

Company Overview Tetra Tech is a leading provider of consulting and engineering services worldwide. It supports government and commercial clients with innovative solutions focused on international development, climate mitigation and adaptation, environmental sustainability, biodiversity, conservation, land reform, infrastructure, urban development, transport, water, and resource management. With 30,000 associates worldwide in over 120 countries, Tetra Tech’s capabilities span the entire project cycle. Tetra Tech International Development Europe is Tetra Tech’s European business unit focused on International Development. We are based in London with offices in Kenya, Nigeria, Poland, and the Netherlands. We deliver international development programmes focused on economic growth, governance and justice/security, and infrastructure, for clients such as the UK’s Foreign, Commonwealth and Development Office (FCDO), the United Nations, the European Union, the European Investment Bank and other donors and funding agencies. We also have a strong in-house Monitoring, Evaluation, Research and Learning Practice consisting of 35 evaluators, statisticians, economists, social scientists, and research managers. Our Values We are committed to maintaining business practices that honour and protect the dignity and integrity of everyone with whom the company conducts business, employs, and serves. As a leading international development organisation, we fully support continued progress and improvement within the development community to make development initiatives more effective. We are also committed to addressing various cross-cutting issues relevant to international development to ensure that all people can access and enjoy the benefits of our activities. • We value our people: we support the development of our people, ensuring that the environments in which they work are fair, safe, and flexible., • We deliver quality results: we go the extra mile to deliver value for our clients, impact for beneficiaries and a fair financial return for the company to grow sustainably., • We collaborate effectively: we work authentically with our clients, beneficiaries and partners and strive to always communicate clearly and openly., • We encourage creativity and innovation: we encourage entrepreneurial thinking and provide the freedom, support and investment for new ideas and initiatives., • We operate with integrity: We will do the right thing, be honest and keep to our commitments. Location: UK, London, (Near King's Cross Station / Coals Drop Yard) Flexible working available: We operate a hybrid working policy, with people working from the office two days a week and the rest working from home. People may choose to come in more often. Contract Type: Full Time, Permanent Working Hours: Monday to Friday, 37.50 hours per week. (Occasional travel to project locations as and when required). Salary & Benefits: Competitive Salary & Benefits Job Overview And Reporting Line You will be reporting to the Global Head of Risk and Compliance. As a Security Coordinator, you will be responsible for coordinating with Tetra Tech projects and staff to ensure they are compliant with corporate strategy. Reporting to the Global Head of Risk and Compliance, you will act as the point of contact for security-related issues, providing support across the Tetra Tech project portfolio. Duties will include the following, but not be limited to. Main Duties • Ensuring that all overseas employee travel is properly risk-assessed and that the necessary security controls are implemented for employees and contractors deployed overseas., • Monitor for security risk escalations in countries where the company's employees and assets are deployed or located., • Be a point of contact for employees for duty of care queries., • Maintain travel advisories for international employee members travelling abroad, ensuring all employees are briefed on the risks associated with their trip., • Analyse and process compliance requests for contracted individuals and firms working on Tetra Tech’s programs., • Conduct essential due diligence assessments of contractors' and suppliers' risk management and security processes., • Manage the corporate incident management system (TOTAL), which includes writing up reports and conducting investigations of incidents and near misses., • Disseminate routine and timely security updates and alerts to deployed projects and employees., • Liaise with security managers and focal points to produce and maintain project-level IHSS documentation., • Deliver open-source analysis risk assessment on overseas locations and institutions that Tetra Tech operates within., • Ensure employees and contractors are compliant with all HSSE Training in preparation for travel to high-risk and hostile environments., • Collaborate with overseas security teams and project managers to assess the risks associated with projects and assets., • Retain excellent connections with overseas security and transport providers to assist project delivery and implementation., • Be aware of potential hazards and threats which may disrupt business activity, particularly in projects and assets overseas. Aptitude And Skills • Attention to detail and methodical record-keeping., • Calmness under pressure and rapid prioritisation during incidents., • Service orientation / duty-of-care mindset., • Analytical curiosity able to turn disparate open-source inputs into concise risk conclusions., • Cultural sensitivity and diplomacy when liaising with local teams and vendors., • Written and verbal communication skills. Qualifications • Bachelor’s degree in a relevant field (security studies, international relations, risk management, emergency management, or similar) or equivalent relevant work experience., • Experience in a security-support, duty-of-care, operations, or risk-assessment role (can include internships or short-term deployments)., • Basic travel risk assessment ability (able to produce a short travel brief)., • Strong written communication: able to draft clear incident summaries, briefings and email updates., • Good stakeholder/customer-service skills, comfortable as a point of contact for employee queries., • Basic OSINT research ability (able to gather and summarise open-source information from advisories, news and local sources)., • Familiarity with HSSE concepts and willingness to manage training records., • IT literacy: Microsoft Office (Word/Excel/PowerPoint), comfortable learning / input into incident-management platforms. Closing date for applications: 8 January 2026 “Applicants must already have the legal right to work in the UK; we are not able to provide visa sponsorship for this position.” Equality, Diversity, And Inclusion In accordance with the Equality Act 2010, Tetra Tech prides itself in a workplace culture that complies with and ensures the workplace is free from discrimination, harassment, bullying, racism, and hate speech of any form regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships. We encourage all applicants from different backgrounds to apply for this role. Disability Confident Employer Disability Confident is a UK government scheme that supports employers in creating and fostering diverse and inclusive workplaces. We have self-identified as registered disability confident participants. Request An Accessible Format If you use assistive technology (such as a screen reader) and need a vision of this document in a more accessible format. Please contact a member of the Human Resources department in the UK by emailing . Safeguarding Tetra Tech International Development has robust policies and guidelines which exemplify our commitment to safeguarding and technical excellence in gender equality. Our team of dedicated GEDSI advisers work closely with our staff and partners to ensure a context-specific and consistent approach is applied to all of our programmes to improve the livelihoods of the world’s most marginalised groups. Region: United Kingdom and Europe Teams and Clients Role Category: Headquarters Positions or Project Opportunities Additional Information • Organization: 781 CUE

Partnership manager

4 days ago

Harrow

About us \n The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. \n About you \n We are looking for someone who combines strong relationship building skills with a consultative approach to sales to join our business development team as a partnership manager. You’ll be an effective communicator who can identify and create new opportunities while nurturing and maximising existing partnerships. \n This role is about understanding client needs deeply and offering solutions that genuinely add value, its never a hard sell approach. You’ll build networks and develop relationships that grow our income and strengthen our impact, all while delivering exceptional customer service. \n If you thrive in collaborative environments, think strategically, and enjoy turning insight into action, we’d love to hear from you. \n How to apply \n Please note there is a pre-application presentation you will need to submit to , more information can be found in the attachment. \n If you would like to have an informal chat about this role, please contact Lisa Haddon, Head of Business Development – \n For details of how to apply please visit our careers page - Careers & Vacancies | Chartered Institute of Housing (CIH). \n CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity. \n Closing date for applications: 19 January 2026 (noon) \n Interviews due to take place: 29 and 30 January 2026 \n Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Assistant Store Manager

4 days ago

Dartford

A Little Bit About Lindt We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production. How you could help us to Enchant the World with Chocolate In This Role You Will • Support the store management team towards the accomplishment of the retail plan, • Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies, • Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day, • Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action Where you’ll be based This role is based in our Bluewater, Dartford Store and is 40 hours per week. Key Responsibilities Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward • Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets, • Track store KPI’s, identifying opportunities and risks, supported by a clear course of action, • Align with line manager on action plans from store performance reviews, • Collaborate with line manager on opportunities for key trading periods, • Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands Delivering and Developing Operational Excellence • Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store, • Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc., • Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all, • Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner, • Escalate issues to appropriate team when necessary in a timely manner, • Effectively manage your time to ensure all deadlines are met and full compliance is achieved Delivering Outstanding Premium Visibility and Communication with our Customers • Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture, • Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements, • Execute in-store marketing activities and monthly visual merchandising plan to company standard, • Stay informed of current trends and contribute to weekly Competitor Watch of the local market place, • Understand and actively anticipate consumer needs and goes the extra mile to delight customers Leading for an Inspiring Place to Work • Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives, • Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals, • Support the store team in achieving PDP objectives, • Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance, • Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors, • Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary, • Communicate effectively between stakeholders and all depts of the business What Experience You’ll Bring • Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer, • Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.), • Numerate with good analytical and IT skills, • A highly motivated self-starter, with a drive for results, • Excellent interpersonal skills, able to build relationships and influence at all levels, • An infectious can do attitude – ready to try new things and enthuse everyone you meet How You Will Be Rewarded Financially For the position of Assistant Store Manager, the salary is £32,300 and in addition, you will receive a benefits package including; bonus, pension, chocolate allowance, chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more! Being yourself every day We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy. Living our values everyday At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt. What You Can Expect From Us In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.

Head of Reinsurance Value Stream (Product Manager)

2 days ago

London

Job Type Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTO Location: London Type: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager, accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain. Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads – to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis. As a member of the RE&ILS Tech Leadership team – you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy – ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people’s capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities • Value Stream Strategy & Vision, • Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals., • Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit., • Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains., • Product Leadership & Delivery Execution, • Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement., • Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions – making sure we prioritise valuable changes that have a high level of “do ability”., • Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value., • Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed – ensuring regulatory and operational resilience work is prioritised over new features., • Portfolio & Strategic Change Alignment, • Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.)., • Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads., • Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions., • Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options., • Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders – keeping them well informed at a Value Stream level and seeking their guidance and input when matters don’t go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience And Structure • Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team)., • Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing., • Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential. Main Experience Required Is • The successful candidate will be a seasoned Product Management leader with 4+ years’ extensive experience in the financial services, ideally in the insurance sector, • They should have a good and broad understanding of the insurance value chain – from underwriting, operations, pricing and claims management, • You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level, • Strong leadership, strategic thinking, and the ability to influence stakeholders at all levels are essential, • Proven experience managing multiple direct reports and complex portfolio dependencies is essential, • Fundamental knowledge of what good Product Management and Ownership looks like. Understanding the importance of: stakeholder engagement and business partnership; creating a compelling and clear vision; effectively adapting to unexpected turns and new opportunities; understanding how to prioritise competing options based on a core knowledge of the business strategy and team’s ability to execute; getting all those involved engaged and excited about the roadmap ahead (and understanding the value and importance of why they are doing it), • Proven track record of successfully delivering the agreed business outcomes from complex change programs, achieving these on time and within budget more than not, • Understanding how to track the success and adoption of change, and how to measure: that desired outcomes are achieved; great useability and customer satisfaction; and overall success of the change initiative, • Excellent communication and interpersonal skills, ability to influence range of senior stakeholders – very comfortable in the presence of very senior leadership team members, • Financial acumen – how to build compelling and good quality business cases and understand ROI, • Experience in creating and tracking clear and concise OKRs If you are a visionary leader with a passion for driving positive change and transformation, we invite you to apply for the position of Head of Reinsurance Value Stream (Product Manager) at Hiscox Re & ILS. Join our team and be a catalyst for transformation in a dynamic and forward-thinking organization. Work with amazing people and be part of a unique culture

Senior Conference Producer - Network X

4 days ago

London

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. Job Description This role is based out of our 240 Blackfriars office. An exciting opportunity has arisen for an experienced Senior Conference Producer to join Informa Connect’s fast-growing Network X portfolio. If you're looking for a role that combines strategic thinking, content creation, and stakeholder engagement, this is your chance to make an impact in a fast-paced and collaborative environment. Based at Informa Connect’s London office, and reporting to the Conference Director, the role will require work across the European and US Network X events – producing content that brings industry leaders together around advancing connectivity technologies and delivering a seamless service to their customers. You will work with the world's leading telecom providers and technology giants, and need to be at the forefront of innovation in the industry. We’re seeking an intelligent and entrepreneurial individual with exceptional communication and content skills as well as commercial acumen, to contribute to the growth and development of the events. In this role, you’ll have the opportunity to: • Drive industry conversations by researching and writing your own conference programmes on timely and relevant topics., • Build your network through engaging with key business leaders via phone, video, and in-person meetings., • Take ownership of agenda development, speaker acquisition, and other event activations across the Network X portfolio., • Drive the customer experience at the events through impactful activations and initiatives., • Communicates confidently and naturally—whether on a call or in person., • Has a curious mind and enjoys deep-dive research and trend-spotting., • Is organized and able to juggle multiple projects within deadlines., • Brings fresh ideas and is excited by the possibility of shaping new event concepts (with support from the team). Key Deliverables for Senior Conference Producer • Production, • Extensive research into the market to fully understand the ecosystem, • Deliver best in breed content and speakers across physical and digital event platforms, • Produce high quality programmes, driving new and exciting content as well as key themes/trends in the industry, • Focus on delivering a quality experience for all attendees at our events, • Ensure on-time delivery of relevant event content and product information for key marketing milestones and associated digital, physical and telesales marketing campaigns, • Identify and develop new events and topics for the portfolio, • Create new, interactive features and formats that add considerable value to the conferences and exhibition show-floor activities Business Development. Develops new and existing business • Provide creative input & tactical support in the delivery of new products, • Takes responsibility for key account management with Head of Sales, works closely with sales leads on key sponsor accounts, • Work closely with the telesales team to drive delegate revenue growth Relationships & Brand Awareness • Build relationships with key customers, • Develop and maintain other key contacts e.g. Associations, Partners, JVs, • Contribute to positive public profile of our events, • Host networking meetings, • Host Advisory Board calls and meetings, • Develop as a thought-leader within the industry, • Build rapport at events and industry meets Qualifications • Minimum of 3 years experience of producing commercially-led, ideally B2B, events, • Delivery of multiple high-level conference programmes featuring executive-level speakers, based on direct industry research, • Can showcase strategic thinking in developing events or conference programmes, • Can showcase their contribution in defining marketing and spex strategies resulting in meeting and over-achieving audience, commercial targets as well as attendee experience, • Can showcase collaborative and teamwork attitude., • Strong organization, communication, leadership and teamwork skills, • Excellent written and verbal communications skills, and attention to detail Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at ___ Our benefits include: • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • A flexible range of personal benefits to choose from, plus company funded private medical cover, • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares, • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more, • Recognition for great work, with global awards and kudos programmes, • As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job ___.

Front of House Coordinator

6 days ago

London

NLA is seeking an exceptional Front of House Coordinator with a passion for customer service to be an ambassador for NLA as the face of our activities at The London Centre, our home, for all visitors and clients engaging with the space. About NLA NLA is the independent member-led network for everyone with an interest in London’s built environment. With a thriving community of 30,000+ professionals and industry-leading research, events, and content, NLA connects innovators and decision-makers shaping the city’s future. Guided by the New London Agenda, our work has global relevance, and we collaborate with cities worldwide. Our home — The London Centre — is a public meeting space that houses our London-wide scale models and public galleries. It’s a place where our members, community groups and public can explore, learn and celebrate London’s built environment. Together with our extensive events programmes, annual Festival, and communications channels, we engage hundreds of thousands of people annually in the future of our city, from school children and community groups to political leaders and international investors. About the role The opportunity at NLA for the Front of House Coordinator is to take ownership of the day-to-day running of The London Centre galleries and reception area ensuring all those who visit receive a warm welcome and maintaining an excellent standard of upkeep in all public areas of the space. Supported by the Head of Events and working with the Venues and Events team and wider NLA team, you will support on all aspects of our activities at The London Centre through general administrative and operational tasks. The role is ideal for a highly organised individual, with a passion for galleries and public interaction and an interest in architecture and the built environment. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure. Terms • Hours: Full time, 40 hours a week worked between 9.00am – 6.00pm. Working from our City of London office, The London Centre (our public gallery), • Salary: £28,810, • Location: The London Centre, 3 Aldermanbury, EC2V 7HH, • Benefits: 25 days holiday (+ bank holidays) with uncapped discretionary leave, pension, EAP, Cycle-to-work, wellness initiatives and professional development budget. Main duties and responsibilities • Management of front desk and general enquiries, including answering questions about NLA, exhibitions at The London Centre and related questions about the Guildhall spaces and NLA membership, • Provide exceptional customer service to all visitors and NLA members, • Telephone reception duties to include handling enquiries for The London Centre and NLA, • Upkeep of front of house areas and exhibition gallery; taking pride in the presentation of the space maintaining an excellent standard of appearance, • Opening and closing of the venue, exhibition and AV switch on/off, • Whenever necessary assist with the viewing of event space and the gallery, • Reporting maintenance issues, overseeing contractors and working with facilities to ensure the smooth running of the venue, • Day-to-day administrative office support, • Diary management of CEO; to act as the primary contact for meeting requests and support in sending out / accepting invitations / rearranging meetings, • Assisting with public and private events (will involve some out of office hours where time back can be arranged with your Manager), • Managing enquiries and taking bookings to include; administering booking forms, invoices and catering requirements, • Setting up A/V at events and managing any issues, • Facilitating refreshments for internal meetings, • Furniture setup and de-rig for events taking place in the Gallery, • Front of house event support including registration, sign-in and cloakroom, checking event set up and client liaison, • Delivering model talks, around our two architectural models, as part of a our public talks programme on Fridays; training will be given, • Supporting the the Venues and Events team to deliver the NLA programme and private events at the London Centre, • Supporting Project Teams, including inbox management, note taking and collaborating with the wider NLA team on different outputs What we are looking for You will have a passion for and experience of customer service, front of house and administrative duties that contribute to being an ambassador for NLA as the welcoming face of all our activities, visitors and clients engaging with NLA at The London Centre. Essential skills & abilities • Clear and effective communication skills, both oral and written, • Previous experience within the hospitality or events industry, • Previous experience as Front of House staff, • Proven ability of solo working and collaborating as part of a team, • Proven ability to provide excellent customer service, • Working knowledge of Microsoft packages including Word, Excel and Outlook, • Ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines, • Ability to multi-task between different requirements of the role including public interaction, administrative tasks and upkeep of the public Gallery, • A flexible approach in terms of work, changes and participation, • Good team player, • Ability to take initiative; a self-starter, • Willingness to learn, • Willing to work early mornings, evenings and the occasional weekend day, as required (Time back to be arranged by manager), • Confidence in public speaking and interacting with the public Desirable qualifications and experience • Proven ability to deliver high quality events, • Knowledge of events catering, • Previous experience using accountancy software, preferably Xero How to apply & equal opportunities: We are an equal opportunities employer and welcome applicants from all backgrounds. We celebrate and are committed to creating an inclusive environment for all employees. Adjustments for application or interview process are available on request. Applications will close at midnight on Friday 19th December. Interviews will take place WB 5th January 2026. To apply please follow the link on our recruitment page where you can send your CV and cover letter to Danielle Rowland, Head of Operations. Please note that applications will only be reviewed where cover letters are included.

Sales Associate - No Experience

3 days ago

London

Entry Level Sales Role - Join a Growing Team in London! Full Training, New Year Starts & Weekly Earnings Looking for a role that will support you and develop your skills within a fast-paced sales and customer-facing environment, starting in the New Year? Our client, a well-established sales and marketing company located in Central London, is currently on the lookout for ambitious Entry Level Sales Associates to support their ongoing growth and rising client demand, with training and roles kicking off in the New Year. The key attributes they are looking for are: • Positive and pro-active., • Professional manner and appearance., • High customer service standards., • Willingness to travel both nationally and internationally. What You'll Be Doing: • Generating a new customer base for their clients., • Collaborating with a motivated sales team in face-to-face campaigns across the London area., • Customer Service., • Sales Acquisition. The Rewards of Joining This Team: • Access to coaching in Customer Service / Sales / Marketing and Progressive opportunities., • Weekly Pay!, • Enjoy a lively work environment with plenty of social events., • Successful and established Sales and Customer Service team to support you., • Completely uncapped earnings + enticing incentives (income is performance-based)., • Travel opportunities. Ready to Launch Your Career in the New Year? They are currently holding informal chats for their new sales and customer service roles, with the aim of onboarding successful candidates for a New Year start. Send your CV to the recruitment team today, and they will reach out if you are selected for the next steps. Openings involve dealing with customers face-to-face in field sales environments in and around the London area. Experience is not necessary in this full-time equivalent, self-employed, commission-based role, due to their comprehensive development program. However, experience in the following areas may give you a head start: Retail, warehouse, Administration, Warehouse Operative, Administrator, Receptionist, Customer Service, sales, retail manager, Marketing, Sales Assistant, Cleaner, Sales Assistant, Retail Sales Assistant, Customer Service Advisor, Direct sales, sales, promotions, events co-ordinator, or any kind of hotel, front-of-house, or bar experience. If you have a background in any of the mentioned areas, you will already have developed a great work ethic and some great sales/customer service skills. Our client welcomes recent graduates and individuals looking to start their career, offering opportunities on a full-time equivalent basis (5 full working days per week). If you feel you meet these requirements and are ready for a career change, APPLY NOW!! This role is not suitable for candidates still in education (school/College/University) or current international students. Due to the demands of the role, our client is seeking candidates that can commit to 5 FULL DAYS per week. • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Client Advisor Harrods

13 hours ago

London

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Drainage Engineer - Nottingham / Derby

15 hours ago

London

HomeServe are now recruiting for directly employed Drainage Engineers to join our team! • Location - Nottingham / Derby, • Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work, • Salary - £32,250 - £36,700 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: • Additional paid overtime, • Fantastic pension scheme including Income Protection Cover, • 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week, • Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months, • Free HomeServe Cover 8 policy, • Employee assistance programme looking out for you and your family, • Company van with fuel card, • Use of company tools, uniform and PPE, • Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development, • Learning and development opportunities, • Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About The Role At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. What You Must Have • HPWJ Water Ticket, • Full UK Driving Licence with no more than 6 penalty points, • Excellent customer service, • Proactive, 'can do' attitude, • Keen eye for detail and problem-solving skills At HomeServe you’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support To help you settle in to your career at HomeServe, you will undertake our extensive training programme. • Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment, • Week 2 - You will be buddied up with an experienced HomeServe Drainage Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The Next Steps If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done.

Safety Director

14 hours ago

London

Job title: Safety Director Team: Safety Reporting to: Managing Director, First Rail Date: November 2025 Purpose & Objectives • To lead the strategic development and operational delivery of safety and security management across all of FRH., • The Safety Director oversees FRH's DfT and Rail Services businesses ensuring compliance with UK H&S / rail / security legislation., • The Safety Director is responsible for ensuring compliance with UK H&S / rail / security legislation in Open Access., • The Safety Director will promote and drive a proactive safety culture, safeguarding the wellbeing of passengers, colleagues, and the public with the business executive teams., • Safety / security risk management using available tools and horizon scanning to ensure the business is aware of risks, and mitigations are in place., • This role acts as the Safety Director for FRH's Open Access businesses., • This role is pivotal in driving continuous improvement in safety and security performance and risk mitigation across our businesses. Key Accountabilities Safety Strategy & Leadership • Oversee the development and implementation of the rail businesses safety and security strategies, provide advice, guidance and challenge where required., • Implementation of proactive safety culture initiatives / campaigns covering key risk areas for operations, colleagues and customers, specifically within Open Access., • Model visible safety and security leadership, engaging with colleagues across the business / businesses., • Report safety performance, risks, and strategic priorities to the executive leadership team., • Lead internal safety meetings as required, setting up short-term working groups as the need arises., • As and where required participate in bid work, projects and the set up new businesses (i.e. for open access, applying for a new Safety Certificate, leading the Safety Validation process and all this entails)., • Engage with stakeholders both within FRH / FG and the wider industry such as RDG, RSSB and ORR. Regulatory Compliance • Assure the businesses are compliant with UK H&S and rail safety and security regulations (e.g., ORR, ROGs, RSSB standards)., • Maintain and update FRH's safety management systems, policies, procedures and legal register, as required., • This role along with the Strategic Safety Support Manager will receive notifications of any accidents / incidents within the FRH businesses., • Assuring external safety audits are undertaken as and when required., • Provide assurance to the FRH executive team that the businesses are completing actions from investigations, audits etc in a timely manner. Risk Management & Incident Response • Provide advice, guidance and challenge where required to the businesses following significant incident / accidents / near miss events., • Work with the Compliance team to ensure the FRH safety risk register is maintained up to date., • Working with HR ensure suitable safety training is available for those that need it e.g. Strategic Safety Management, DSE, First Aid training, Emergency Response etc. Performance Monitoring • Monitor safety KPIs, trends, and report findings from the businesses, as well as reviewing these directly with the businesses where required, assessing them against industry peers., • Work with the businesses to set safety KPIs., • Use data-driven insights to inform safety improvements., • Use available data to assess the safety culture of the businesses, identifying where culture is strong and how this can be transferred, as well as where there are opportunities to improve., • Provide reports as required for both FRH and FG meetings, these include but are not limited to REM, BRM, RBC etc., • With the Strategic Safety Support Manager undertake deep dives into safety trends. Stakeholder Engagement • Liaise with regulatory authorities, emergency services, and industry partners., • Represent the organisation in rail safety forums., • Work cross-functionally to ensure safety and security is embedded within the business / businesses., • As and when required liaise with Rail Transportation Claims Ltd on rail accidents affecting FRH / FG. Person Specification Education & Qualification • Must have NEBOSH Diploma, or equivalent safety qualification., • Must have been in a senior safety related role for at least three years., • Excellent communications skills, with the ability to interpret and explain complex safety legislation and guidance., • Must be a team player., • Must have good interpersonal skills., • Strong safety leadership skills, with the ability to take people on the journey., • High level of attention to detail., • Experience of writing bids and applying for ORR safety certification would be advantageous., • Ability to determine how decisions impact the bigger picture and any potential issues Direct Reports: 3 Strategic Safety Support Manager Head of Safety, Security & Sustainability, Open Access Head of Operational Safety, Open Access First Rail competencies This section contains the level of competency required to carry out this role, as per the First Rail Holdings Competency Framework - please refer to the framework for more information. Competency Level (1-3, with 3 being highest) Leadership/Management - 3 Strategic Thinking - 3 Impact and Influence - 3 Creative and Analytical Thinking - 3 Problem Solving and Decision-Making Skills - 3 Communication - 3 Change & Adaptability/Flexibility - 3 Building Partnerships & Customer Focus - 3 Planning and organising - 3 Continuous Improvement - 3 Teamwork - 3 About First Rail Holdings The First Rail team is one of the most experienced in the industry; we run every type of train service – long distance, regional, commuter and sleeper services. We have two franchises – Avanti West Coast (AWC) and Great Western Railway (GWR) plus our open access passenger services, Hull Trains and Lumo. We also operate Tramlink in Croydon on behalf of Transport for London and Heathrow Express with Heathrow Airport. In addition to our Train Operating Companies (TOCs), First Rail includes: First Rail Holdings – a number of specialist teams such as finance, property, IT and human resources, all of which provide expertise and support to the rail division. First Customer Contact Centre (FCC) in Sheffield, delivering a huge range of support services for our passengers, from handling group bookings, ticket sales and requests for travel assistance to managing complaints and customer compensation claims; First Rail Consultancy – providing specialist services across the public transport sector, particularly in the rail industry, ranging from commercial, customer experience, human resources, marketing, and programme and project management to bid writing, analysis, engineering, operations, and performance and planning; Evo-rail – supplying data connectivity solutions for the international rail market; and Mistral Data – supplying innovative data analytic systems for the rail market. FirstGroup's values Committed to Customers Supportive of each other Accountable for performance Dedicated to safety Setting the highest standards Location: First Rail Holdings Ltd, 8th Floor, The Point, 37 North Wharf Road, London, E2 1AF FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Studio & Community Manager - Workspace

14 hours ago

London

STUDIO & COMMUNITY MANAGER - BOW / BARKING Salary: £30,000 - £35,000 DOE Bonus: Eligible (details shared at offer stage) Hours: Full-time, 40 hours per week Location: MAKE IT Bow or MAKE IT Barking Reports To: Head of Operations ABOUT MAKE IT MAKE IT unlocks hidden spaces and transforms buildings into engines of creativity. We create workspaces and cultural hubs where entrepreneurs, makers and independent businesses connect, collaborate and grow. Partnering with local authorities, landlords, developers and investors, we reimagine vacant buildings to deliver social value, community impact and new opportunities for emerging talent. Our model spans space design, asset refurbishment, enterprise sourcing, cultural programming and day-to-day operational management. We’re a small team with big plans. Our spaces bring together ambitious people who want to do things differently - and as MAKE IT grows, we’re building a team who want to grow with us. TEAM CULTURE At MAKE IT we’re a small team with big plans. We’re creative, hands-on and building something long-term, not chasing quick wins. We want people who care about great spaces, great service and great community - and who thrive in a team where everyone rolls up their sleeves. We back ideas, we value action, and we look out for each other. We’re supportive, honest, human, and we take pride in how our spaces look and feel. If you want to help shape the future of a growing company - and grow with it - you’ll fit right in. THE ROLE We’re looking for friendly, organised and people-focused Studio & Community Managers to run the day-to-day operations of our MAKE IT Bow or MAKE IT Barking sites. This is a hands-on role at the heart of our spaces - part host, part organiser, part problem-solver and part brand ambassador. You’ll keep the building looking great, support our members, deliver tours, run events, and help bring community and culture to life onsite. You’ll work closely with: • Head of Operations - operational standards & building performance, • Head of Sales & Partnerships - tours, enquiries & sales readiness, • Head of Marketing & Business Development - onsite brand activation, content & events If you enjoy variety, people, organisation and taking ownership, this is a hands on role where you will: • Be the welcoming face of MAKE IT, • Support our members with day-to-day needs, • Maintain high standards across the building, • Deliver tours, hire space bookings and support the sales pipeline, • Bring community and brand activity to life onsite, • Solve problems quickly and calmly, • Help ensure the workspace feels vibrant, warm and inspiring This role is perfect for someone who loves being around people, enjoys keeping things running smoothly, and wants to be part of a friendly, creative and community-focused team. WHAT YOU'LL DO Member Experience & Community • Build warm, supportive relationships with members, • Welcome guests and maintain a friendly front-of-house presence, • Handle queries and resolve issues with clarity, empathy and professionalism, • Plan, organise and deliver member events and community moments Operations & Building Management • Complete daily building checks and maintain high presentation standards, • Coordinate contractor visits, repairs and maintenance, • Ensure all H&S, fire safety and compliance tasks are completed, • Keep the building clean, safe, organised and energised Tours & Sales Support • Deliver engaging, confident tours for prospective members, • Ensure the site is always “tour-ready” and looking its best, • Provide the Head of Sales and Partnerships with accurate building information and updates, • Support hire space enquiries and viewings Marketing & Brand Activation • Assist the Head of Marketing and Building Development with onsite content capture and brand moments, • Maintain signage, posters and visual presentation, • Support events, workshops and cultural activations Administration & Systems • Use Nexudus for bookings, member info and building tasks, • Use Google Workspace for daily coordination, • Support onboarding/offboarding and access management, • Keep logs, checklists and reports accurate and up to date WHAT YOU’LL USE • Paxton access control system, • Nexudus workspace management system used for bookings, member management, occupancy visibility and operational coordination, • Google Workspace (Docs, Sheets, Drive, Calendar), • Canva, Adobe Express or similar creative tools, • Mailchimp, • CRM, analytics dashboards and basic reporting platforms, • Internal communication tools WHAT YOU'LL BRING Experience • Experience in a customer-facing role such as hospitality, coworking, events, retail or community spaces, • Experience in workspace or creative hubs is a bonus (but not required), • Experience delivering great service in fast-paced environments Skills & Behaviours • Warm, friendly and confident with people, • Organised, proactive and reliable, • Strong communication and problem-solving skills, • Takes pride in presentation and detail, • Calm under pressure, solutions-focused and adaptable, • Enjoys being hands-on and at the centre of a lively community, • Comfortable working independently and taking ownership REPORTING LINES Reports to: • Head of Operations Works closely with: • Head of Sales & Partnerships - tours & sales support, • Head of Marketing & Business Development - brand activation, events & content, • Studio & Community Manager peers - consistency across sites Line manages: • None PERKS & BENEFITS Annual Bonus Scheme • A performance-linked annual bonus recognising great work and contribution to the business., • 33 Days Holiday inclusive of Bank Holidays, • Plus one additional day for every year of service, and an additional day off on your birthday - because life outside work matters too., • Two Team Days Off a Year, • A full-team Summer Day and Winter Day where we close shop, step out together and reset as a group. Plus, an additional two full-team activity evenings out per year., • £600 Annual Wellbeing Package in partnership with Heka, • Support for your physical and mental wellbeing, including access to resources and activities that help you stay healthy and balanced., • Free Use of All MAKE IT Facilities, • Enjoy complimentary access to our current and future workspaces, studios and communal areas - perfect for your own projects., • Access to the MAKE IT Community & Events, • Be part of a vibrant creative network with regular events, workshops and community moments., • Professional Development Opportunities, • As MAKE IT grows, so will you. We invest in development, training and the chance to take on new responsibilities as we scale. HOW TO APPLY Please send your CV and a short message telling us why you’d be a great fit for MAKE IT to: Applications will be reviewed on a rolling basis.

Head of Data

15 hours ago

London

Our story We were founded in 2004 to help business leaders leverage the full potential of their client relationships, so they were no longer putting out fires or finding themselves blindsided by revenue loss. We are the leading provider of B2B Relationship Intelligence and uniquely possess over 20 years of benchmark data on client satisfaction across diverse industries. It’s not only our decades of experience and primary data repository that make us unique, it’s also our in-depth scoring system, ___. This gives a holistic view of customer satisfaction as the data goes deeper than the Net Promoter Score (NPS) method, providing real insight into the customer relationship. We believe that effective relationship management is one of the most powerful yet underutilised strategies for achieving commercial stability and growth. By adopting a strategic approach to relationship management, we support businesses in leveraging these crucial connections to drive financial performance and growth. The role: As Head of Data, you will lead the development and execution of our data strategy, ensuring data is collected, analysed, and transformed into actionable insights that drive business growth. You’ll partner with cross-functional teams to embed data-driven decision-making, establish robust governance standards, and build scalable, future-ready data infrastructure. This role is ideal for a senior data scientist looking to step up into a Head of Data position, taking ownership of building and shaping a data function from the ground up. You will manage a small team while remaining hands-on with technical work, making this perfect for someone who thrives in a dynamic SME environment and wants to create something new from scratch. You’ll work closely with the CTO, giving you the opportunity to make a real impact on the business. What you will be doing: • Developing and executing a comprehensive data strategy aligned with business objectives, • Building, managing, and mentoring a high-performing technical team, • Designing and implementing scalable data architecture, automated processing pipelines, and analytics frameworks, • Drive advanced analytics and data science initiatives, including predictive modelling, to uncover actionable insights and support strategic decision-making and partner closely with the insights and analytics department, • Working closely with engineering, product, and business teams to derive insights and inform decision-making, • Driving data democratization across the company by promoting self-serve analytics, • Identifying and implementing machine learning and AI opportunities where applicable, • Monitoring data performance, reliability, and integrity to ensure high-quality data outputs, • Staying up-to-date with industry trends, tools, and best practices What you will bring: • Strong decision-making skills, • Team leadership and management, • Project management skills, • Data model ownership (background in Salesforce highly beneficial but not strictly necessary), • Data quality oversight, • Data collections/ingestion/completion, • Understanding of software development best practices, • Skills in analytics modelling and statistical modelling, • A background in data science/ML for future hires and team support - minimum be able to showcase basic MVPs to prove viability/value, • Strong stakeholder management and communication skills with employees at all levels A global team, united by diversity and inclusion At Verity, we know that diversity fosters innovation and stronger client relationships – ensuring that we bring a wide range of perspectives and solutions to every challenge. Strong relationships are at the heart of our work, but they’re also at the heart of our ethos as an employer. As a company with offices around the world, we are proud of the range of cultures, skills, viewpoints and abilities that we bring to the service of our clients. We are committed to creating a diverse and inclusive organisation in which our people feel a sense of belonging, regardless of their ethnicity, religion, age, physical abilities, sexual orientation or gender identity. We also recognise that individual needs differ, and we are dedicated to providing accommodations for interviews, applications, and workplace adjustments to support people with disabilities, neurodivergence, or other specific requirements. If you need any support, please don’t hesitate to reach out to us.

Customer Service Advisor

15 hours ago

London

Job Title: Customer Care Advisor – German & English Speaking Reporting to: Customer Care Supervisor Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As a Customer Care Advisor, you are the voice of ME+EM. You will deliver a warm, personalised, luxury-level service across all channels, ensuring every customer feels valued, supported. You will resolve queries with efficiency and empathy, create seamless experiences, and uphold our brand values through every interaction. From styling guidance to order resolutions, you will enhance the customer journey and play a vital role in strengthening loyalty and long-term engagement Responsibilities Deliver Luxury Service • Provide outstanding support across phone, email, live chat and social channels in both German and English., • Resolve customer queries with ownership and confidence, aiming for first-contact resolution., • Manage complex situations — late deliveries, incorrect or damaged items, complaints — with professionalism and care., • Offer personalised styling advice, fit guidance and product recommendations tailored to our diverse customer base., • Support VIP, staff and Friends & Family orders, ensuring a seamless and premium experience., • Build strong knowledge of our collections, fabrics, fit and care., • Stay informed through store visits, fit sessions, lookbooks and internal briefings., • Process orders, refunds, exchanges and replacements with accuracy., • Track deliveries and proactively support customers with courier updates., • Maintain precise customer records in line with GDPR and internal standards., • Keep up to date with internal comms, SOPs and system changes., • Work closely with Retail, Torque, Harper Concierge and internal teams to support seamless daily operations., • Share customer insights to help improve product experience, processes and website UX., • Uphold ME+EM’s luxury service standards in every interaction., • Remain calm, warm and accurate during busy or fast-paced periods., • Represent the brand with pride and embody ME+EM’s values. Skills • Fluency in German and English is essential., • A genuine passion for luxury customer service and delivering memorable experiences., • Excellent communication skills with warmth, empathy and a polished written tone., • Strong styling instinct or enthusiasm to develop collection and product knowledge., • Highly organised, efficient and confident multitasking across systems., • Solution-focused, calm under pressure and resilient during peak trading periods., • A collaborative team player with a positive attitude and continuous improvement mindset., • Exceptional attention to detail, especially when managing customer data and orders. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Credit Risk Analyst (Private Banking)

14 hours ago

London

Credit Risk Analyst/ Senior Credit Risk Analyst 12 month Fixed Term Contract Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to acquire the services of an experienced Credit Risk Analyst/Senor Credit Risk Analyst. • Please note that this is a hybrid role with 3 days in the office and 2 days working from home Key Responsibilities: The purpose of the role is to support the implementation of various activities of the Credit Risk Department, primarily credit assessment and full account management responsibility for the Portfolio files that the Head of Credit Risk may assign / allocate to you from time to time. Experience in the financing of Mortgages & Wealth Management for UK Buy to Let Residents as well as the laws guiding this within the UK regulatory landscape, and familiarity with credit decisioning methodologies within this space will be an added advantage. Credit Applications • Process credit applications (including Moody’s RiskCalc financial spreads for FIs and Corporates – as applicable) and make recommendations, highlighting all risk issues pertinent to the credit decision., • Justify credit decisions, both verbally and in writing, • Give initial feedback on prospective and existing customer requests to Account Relationship Managers, • Give constructive feedback on the work produced by fellow Credit Analysis team members, • Ensure quick turnaround of credit requests and ensure the Credit Application Status Log is updated daily Credit Research • Undertake detailed credit research into countries, industry/sectors, individual borrowers/counterparties in your portfolio using financial and non-financial sources, • Participate in customer due diligence site visits, calls, and meetings. Prepare call reports for each visit/call/meeting within one week of the event. Risk Committees • Prepare for and attend Risk Committee meetings as appropriate, • Display knowledge/understanding of the portfolio, • Prepare in a timely manner, reports/memos, minutes, meeting/visit/call notes for all submissions under your responsibility or as directed by the Head of Credit Analysis Credit Portfolios • Develop and maintain a sound 360 degree understanding of your client portfolio, • Monitor the risk of client portfolios to ensure they stay within agreed parameters of the Credit Policy and the Risk Appetite Statement. Compliance and Audit Readiness • Contribute to the Credit Analysis Department’s compliance and audit readiness by making sure that:, • All customer and internal correspondence are of the highest quality Key Skills/Experience: • Previous credit risk analysis experience gained within a banking environment., • A proven ability in Credit Risk identification and control, • Experience with transaction structuring and financial/cash flow modelling, • Exposure to frontier and emerging markets, preferably Africa, would be an added advantage In return we offer a fantastic benefits package including: • Up to 10% employer pension contribution, • Life Assurance Cover, • Income protection, • Private Medical Insurance plan (upon successful completion of probation period), • Contribution to glasses/contacts and eye testing, • Gym subsidy (up to £50 per month), • Cycle to work scheme, • Employee Assistance Program, • Interest Free season ticket loan for travel, • Birthday Leave, • 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service, • Give As You Earn (GAYE) The Curve Group is a dynamic Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. We will retain your data for two years from the last point of contact, after which it will be securely deleted. You can view our full Privacy Policy here: ___

Infrastructure Engineer

15 hours ago

London

Job title: Infrastructure Engineer Reports to: Head of Hybrid & Modern Workplace Location: South of England. Must have valid driving licence and vehicle due to frequent travel. Hours: Monday to Friday, 37.5 hours per week Salary: c. £45,000 depending on experience + benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role: As a Hybrid Engineer within our Hybrid Team, you will be instrumental in leveraging technologies to advance on premise infrastructure ensuring a high quality and efficient working experience for our clients. Your primary focus will be on implementing, upgrading and supporting hybrid infrastructure solutions using a number of technologies and related tools that empower clients to collaborate seamlessly and ensure a reliable and modern IT infrastructure. Responsibilities: • Deliver high-quality technical solutions on time that address business challenges and create value for clients., • Prepare clear, accurate documentation to support implementations, troubleshooting, and client knowledge transfer., • Collaborate with colleagues, stakeholders, and clients to ensure projects and support requests are delivered effectively and on time., • Travel to client sites as required to support project delivery and technical services. Person, Skills & Experience: • A passion for leveraging technology to address business challenges and drive value for clients., • Willingness to travel as part of the role., • Ability to work independently and collaboratively as part of a team, demonstrating initiative and adaptability., • Ability to work to tight deadlines, on time with high quality work., • An analytical and pragmatic approach to problem-solving, with a focus on delivering practical solutions., • Excellent communication and interpersonal skills, capable of presenting complex technical information clearly to both technical and non-technical stakeholders., • Strong Microsoft knowledge, from Active directory to Windows servers and user devices., • Proficient in cloud and on-premises integration, with a deep understanding of network and infrastructure concepts relevant to hybrid setups, and on premise., • Network cabling, switching, • Wireless access points, • Firewalls – Fortinet, SonicWall, Draytek, Watchguard, • SAN architecture and installation – Nimble, Dell, HP, • NAS implementation, • Strong knowledge of virtualization including Hyper V and VMware, • Backups including Veeam install, upgrade and configuration, • Experience in DR and testing, • Strong documentation skills, • Advanced troubleshooting and problem-solving abilities, with a track record of efficiently identifying and resolving technical issues., • Relevant experience in a similar role, ideally within a managed service provider (MSP) or IT service environment., • Must be willing and able to travel as part of the role with full driving license Why BCN? • The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy., • Competitive salary with the ability to progress.23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!, • Company pension scheme., • 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us., • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more, • Life assurance, • Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts., • Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active., • Long service recognition to celebrate all the milestones, • Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Business Systems Manager

15 hours ago

London

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We'd like you to join us as a Business Systems Manager, which will be home based with occasional UK travel to sites and offices. This is a key management role, reporting to the Head of Business Systems, and is responsible for all applications across the organisation, which include on-premise, cloud based, and SaaS products. The Business Systems team compromises of Business System Engineers and Analysts. In addition to this, the team are supported by a range of third-party providers, and management of those relationships will be a key element of the role. This role will support the Head of Business Systems to develop and implement ACG’s IT strategy, which is aligned to the company’s overall strategy. As part of that, you will play a key role in significant projects supporting key areas of the business including Operations and Finance. In addition, you'll need to ensure we get the best out of our current systems, some of which have only recently been implemented, as part of a major technology transformation programme. Building relationships with key stakeholders within the wider IT department and across the organisation will be essential, both to ensure our systems operate in line with the needs of our colleagues, and to provide the platform needed to deliver the organisations vision. *Note, interviews will be conducted face to face for this role. We have numerous locations across the UK that can be made available to reduce the commute where possible. What you'll be working: Below are our standard working hours but if you are looking for different working hours please feel free to talk to us and we will be as flexible we can around the needs of the service. Working Monday - Friday 37.5 hours per week What you'll be doing: • Effectively lead and mentor members of the Business Systems Team., • Responsibility for all systems, which will cover areas such as performance, maintenance, availability, upgrades, integration, enhancements, support and licensing., • Develop and maintain strong working relationships with key stakeholders across the organisation, at all levels., • Build and manage relationships with our key suppliers, ensuring appropriate services are being provided, service contacts are being adhered to and that we are making best use of our managed service offerings., • Responsibility for the assessment, development, testing and implementation of new systems, & improvements to existing systems, • Liaise with all parts of the business to gather requirements and design solutions with stakeholders and end users, • Ensure that all system improvements meet business requirements and conform to ACG strategies, • Ensure the business applications meet the Business Continuity requirements, • Establish policies and quality assurance standards for application deployment, customisation, governance and support., • Identify areas for improvement, communicate to senior management & follow through to ensure continual improvement of supported systems, • Ensure that all system improvements meet business requirements and conform to ACG strategies, • Establish close working relationships with the wider IT team., • Develop a personal profile in the external IT healthcare marketplace, to represent the organisation as forward thinking and innovative in all aspects of technology., • Ensure your team are well-trained, well-organised, well-supported and properly supervised and motivated. Responsible for their performance management, training and development., • Manage staff appraisals and input into annual salary reviews., • Develop, coach and mentor direct reports within your function., • Be inclusive, collaborative and ensure a team ethic which promotes openness without judgement., • Foster key internal relationships with Management of the Business Systems team, Head of Business Systems, wider IT team, key vendor partnerships, business systems owners and users & the Executive Committee. What you'll have: • Excellent track record of implementing and supporting a broad range of systems with an understanding of business risk management., • Understanding of the need to deliver systems and services in line with the needs of the users., • Articulate communication/presentation skills, including the ability to translate technical/security issues, to business users, direct reports and influence senior management., • Able to build effective relationships and network across the group and externally with vendors and sector contacts., • Possesses a high degree of technical fluency and able to demonstrate and communicate the practical application of this competence., • Strong vendor management skills., • Excellent project management skills., • Ability to work effectively in an environment where there are several competing pressures., • Self-motivated, willingness to take on challenges and adaptability to change and manage changing priorities., • Able to demonstrate excellent client/customer facing skills, with a good understanding of general business needs and service delivery., • Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate., • Methodical approach to work, with a strong focus on accuracy and quality., • Understands the need for documentation and well-defined procedures. Technical Skill requirements: • Healthcare ERP systems, • Scheduling systems, • Office applications What to look forward to: • 25 days plus bank holidays, • Birthday off, • Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities, • Active Reward App giving discounts and savings on your weekly shop, • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice, • A Nest Personal Pension account, • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians, • We recognise outstanding Active Behaviours via the Active Awards programme, • Enhanced Sick & Maternity Pay benefits

Head of Learner Data Services (LDS)

3 days ago

London

Our client is seeking a highly effective and knowledgeable Head of Learner Data Services to support the development and implementation of their data strategy across the Group. In this role, you will lead the Learner Data Services team to deliver a customer-focused, responsive, and helpful service, l

Head Chef - Kempton Park Racecourse

15 days ago

Sunbury-on-Thames

Head Chef - Kempton Park Racecourse, Sunbury-on-Thames, Surrey | Full time / Permanent Up to £45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We seeking a motivated Head Chef at Kempton Park Racecourse as part of Jockey Club Catering, a partnership between the leading commercial group in British horse racing - The Jockey Club, and Compass Group UK & Ireland. As Head Chef you will lead the day-to-day running of the kitchen for both Conference and Events and Race Days at Kempton Park Racecourse, with occasion travel to one of our other leading racecourses. You will be responsible for setting and maintaining high culinary standards, driving menu development and innovation, and managing your dedicated culinary team. If you have the passion and motivation to inspire your kitchen to achieve top culinary standards, we want to hear from you! We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Chef - the role • Leading the brigade to successfully deliver the highest possible culinary standards., • Ensuring sufficient staff are allocated to all locations., • Liaising with management and the culinary team, ensuring any event changes are reacted to in a timely manner., • Planning orders of equipment and ingredients according to identified shortages., • Building relationships with casual workforce and supporting recruitment., • Acting as the point of contact on live event days., • Managing all company and legislative paperwork surrounding Health and Safety and Food Safety., • Directing food preparation processes and any other related activity., • Using your passion for fresh local produce to develop culinary activity., • Striving for continuous innovation and improvement of the work environment and unit performance., • Managing food gross profit, food cost of sale, food stock takes, culinary department’s payroll costs., • A passion for fresh ingredients and menu innovation, • Flexible working subject to business requirements, • Computer literate, • The role will be working in a fast-paced environment so experience in large events with a high volume of casual workforce would be an advantage., • A love of hospitality, food, and quality fresh ingredients., • The ability to work under pressure, whilst maintaining a positive attitude., • Competitive salary and full company benefits, • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality.

Exams Administrator

10 days ago

London

Exams Administrator We are currently recruiting for a Exams Administrator to start immediately on a Temp-perm Basis! The role is Hybrid- 2 days in and 3 days from home and working on a full-time basis and is paying a competitive 26,869 - £29,182 - £16.91 an hour Min WHO WILL YOU BE WORKING FOR? Our client is an established non-profit healthcare membership body. WHAT WILL YOU BE DOING? * • To support to the Head of Exams with setting up meetings, preparing documentation and minute taking., • To respond to candidate, panel member and examiner enquiries (using all relevant forms of communication) within established timeframes., • To co-ordinate onboarding sessions to train candidates on how to use the clinical exams platform. This includes set up of onboarding sessions via Microsoft bookings, scheduling of IT team to deliver onboarding sessions and occasional support with conducting onboarding sessions., • To co-ordinate standardisation meetings on exam days, this includes training exams team hosts on using Zoom, working with IT to troubleshoot issues experienced by hosts and participants., • To support with new examiner and exam panel recruitment training including support with administration on training days, both for face-to-face and online events., • Excellent communication skills – telephone and written, • Excellent attention to detail and proof-reading skills., • A proven track record of delivering a high standard of customer service, • Experience of using meeting booking software i.e., Microsoft bookings, Calendly,

Demi Chef de Partie

17 days ago

London

About us: Kings Food provides a range of retail and hospitality services through our restaurants and coffee shops across The Strand, Waterloo, Denmark Hill, Guys and St Thomas campuses. The department has a strong commitment to providing excellent customer service and aims to ensure best value for money for its customers and the College. About the role: Kings Food are looking to recruit a Demi Chef de partie to join our busy team on our Strand campus. Reporting into the Head Chef the successful candidate will have a passion for great quality fresh food and be able to work to a high standard with great attention to detail. We are looking for an exceptional individual to assist the Head Chef with the daily kitchen operation including both retail and hospitality. The ideal candidate will be: • Have experience of high-volume catering, • Have excellent attention to detail, • Be able to work independently and under pressure, • Understand food hygiene regulations, • Be highly organised and passionate about food This is a full-time post (35 Hours per week), and you will be offered an indefinite contract. About you: To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria • Educated to GCSE or equivalent, • Hold a recognised catering qualification, • Experience of working in a catering environment, • Knowledge of food preparation, cooking and portion control, • Knowledge of all food hygiene, health and safety regulations, • Experience of producing a wide variety of food, • Excellent cooking skills, • Experience of hospitality and event catering Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click Apply Now . This document will provide information of what criteria will be assessed at each stage of the recruitment process. We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers will review your application, please take a look at our How we Recruit pages. Grade and Salary: £28,475 to £30,374 per annum inclusive of London Weighting Allowance Job ID: 132126 Close Date: 21-Dec-2025 Contact Person: Luisa Conti Contact Details: ___

Bathroom Installation Manager

28 days ago

Croydon

Bathroom Installation Manager Croydon £40k - £50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Croydon and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Croydon or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: • Conducting a technical survey within the customers property to enable right first-time installation., • Oversee installation teams throughout the install., • Conduct regular site visits to quality check and resolve any site-based issues., • Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / ...

Senior Building Control Surveyor

25 days ago

West Drayton

To provide a high quality, customer focused building control service within the framework of the Building Act 1984, Building Regulations 2010 and Building (Registered Building Control Approvers, etc. Senior Building Control Surveyor reporting into the Head of Building Control based at West Drayton.

CNC Applications Engineer

3 days ago

Bushey

Job Profile As the successful Applications Engineer, you will be working alongside a friendly team of applications and service specialists, responsible for delivering high-quality CNC applications support, programming, prove-outs, demonstrations, and customer/dealer training on advanced sliding-head

Army - Assistant Head of Technical Assurance

7 days ago

London

The Assistant Head of Technical Assurance has overall accountability for leading and directing the Technical Assurance Team as part of the ACTS Management Team to be effective and efficient in the delivery of engineering outputs so that the Collective Training Services are safe to operate, are maintained appropriately and perform as designed. The role holder will (when suitably qualified) be issued a formal Letter of Delegation from the ACTS SRO for the specific safety responsibilities. Key responsibilities: • Line Manager responsibilities for three Senior Executive Officers in the Technical Assurance pillar., • Interpret policy and manage information to provide relevant technical insights to the leadership team to help shape ACTS strategy and policy., • Provide technical leadership and guidance to enable decision making for ACTS technical assurance in support of the overall contract management process on behalf of the Head ACTS., • Responsible for managing and integrating a multi-function technical assurance delivery team, directing resources, utilising new and existing technologies and interfacing with multiple stakeholders., • Holds (when suitably qualified) Senior Safety Responsible (SSR) title which includes ensuring the identification and recording of all hazardous materials and restricted substances within the Platforms, Services and Systems and record these within the appropriate safety and / or environmental cases. If required, promulgate any associated risks to human health and the environment to the appropriate Duty Holder and supporting maintenance organisations., • Accountable for the assurance of the technical team compliance with mandated requirements., • Makes independent, critical technical decisions and assurances based on relevant evidence, with a broad view of the strategic direction of Defence, ethics and technical knowledge., • Offers well-evidenced challenges to technical risks in reviews of plans, equipment and operations through leadership in the development of improved risk management methods to embed safety and environmental priorities in design to ensure compliance., • Sets direction for the technology development, research and standards, producing the technical assurance plan and specifying the requirements within the Through Life Management Plan, ensuring solutions are clearly defined, integrated, configured, controlled and delivered, including resolution of conflicts and integration issues., • Applies technical expertise to drive requirements and conduct test and evaluation for ACTS projects and programmes including working with digital experts to undertake 2nd line assurance to provide independent advice to the ACTS team as required.Person specification Essential skills required: • M inimum of a Bachelor's Degree in Engineering., • Willing to work towards CEng (Chartered Engineer)., • Has held or currently holds a Senior Safety Responsible post., • Experience in the Engineering Competency Frameworks., • System Safety Engineering experience., • Proficient in digital tools such as Office 365 including MS Project and Adobe PDF. Knowledge of AI tools such as M365 Copilot and Chat GPT., • Qualified Chartered Engineer (CEng)., • Knowledge of MOD procurement processes and procedures / understanding of Public Sector procurement., • Software/Programmable Elements Acquisition knowledge. Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Making Effective Decisions, • Communicating and Influencing, • Managing a Quality Service Benefits Alongside your salary of 61,630, Ministry of Defence contributes 17,854 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: • 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service, • Highly competitive pension scheme, • Personal and professional development of skills, • Alternative working patterns for many roles, • Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle., • Enhanced parental and adoption leave, • 6 days special leave per year which can be used for volunteering activities, • Learning and Development, • Access to LWC facilities including Gymnasium, ample onsite parking, Mess access. We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role. A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. At application stage you will be assessed against the following: • Personal Statement - 750 words demonstrating your relevant skills and experience in line with the essential skills criteria., • Behaviour - Managing a Quality Service Your Personal Statement and CV evidence will only be reviewed if you are successful at this initial sift . At interview stage you will be assessed against the following: Behaviours: • Leadership, • Making Effective Decisions Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: . As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Helena Troughton Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: . Attachments 20240307-Army Candidate Pack Opens in new window (pdf, 3932kB) Candidate Information Pack Opens in new window (docx, 31kB) MOD Candidate Pack Opens in new window (pdf, 1562kB)

Facilities Coordinator Apprentice - London, United Kingdom

5 days ago

London

Facilities Coordinator Apprentice - London, United Kingdom JOB DESCRIPTION About The Team This is an ambitious and growing department. The team comprises Property Managers, Facilities Management and an accounts department who manage a portfolio of properties throughout the UK. The candidate will be working as part of the team with an overall purpose to enhance the customer experience by carrying out a range of duties relating to the maintenance of property, management of contractors and health and safety compliance. You will work for the Head of Facilities Management, alongside the Property and Asset Management (PAM) team. This role will be responsible for assisting with all aspects of the day-to-day management and service delivery for a portfolio of properties. The role involves learning about project management, budget management, contractor management and health, safety and environmental compliance. The key focus of the role will be on providing high standards of service delivery to all stakeholders, for example tenants, clients and the PAM team with regards to all aspects of facilities management. Over the course of 18 months, you will be able to complete a level 3 apprenticeship in facilities management supervision. The start date for this role will be January 2026. RESPONSIBILITIES General • Assist with budget and cost control and an awareness of the property budget and client objectives., • Assist with the management of service contracts, the assessment of quotes and fees to ensure best value and deliverability., • Assist with progress monitoring meetings, with the services maintenance contractors to monitor compliance with the contract scope of works and progress with the planned preventative maintenance activity., • Assist with the preparation and monitoring of the service budgets, in consultation with the Property & Asset Manager., • Maintain proper records of expenditure and spending commitments, using appropriate technology provided., • Assist with regular meetings and inspections with both contractors and consultants., • Seek greater efficiencies and better work practices in order to improve the quality of service delivery to occupiers., • Assist with the monitoring and assess the performance of contractors at the property and take effective early action to address any shortcomings., • Maintain good relations with all occupiers., • Report on condition of Health and Safety compliance within your building(s) - following procedure and checklist., • Ensure you, and any on site staff, are fully conversant with Newmark, Safety, Health & Environmental (SHE) policies and any operational procedures made under these relevant to their role., • Undertake regular checks of contractor site logbooks and ensure all H&S records are being correctly maintained and are fully up to date and complete at all times., • Active team player, • Strong communication skills, both verbal and written, • Good numerical skills including computer literacy (Excel, Word, MS Outlook), • Ability to work alone or as part of a team, • Good level of organisational and administrative skills, • Attention to detail, • This apprenticeship prepares an individual for managing a Facilities Management service, or a group of services, which can be labelled as 'hard' (estate/building management) or soft (catering/cleaning/administration/security), • The apprentice will have to provide customer service skills and be proactive in finding solutions to problems., • All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets

Analytical Pricing Manager (Insurance) *FTC Until 31st July 2026* - London Hybrid

4 days ago

London

Competitive salary to be discussed Analytical Pricing Manager Competitive salary to be discussed 12 month FTC Hybrid In this role, you’ll have the exciting opportunity to work in the Saga pricing team to support with data, modelling and performance of our home and motor product portfolios. We are looking for an experienced pricing manager who has strong analytical skills, expertise in data analysis and an understanding of pricing strategies. You will work closely with the Head of Pricing and wider business to use your data and pricing expertise to support key aspects of the group's strategy and key shareholder objectives. If you are looking for a role with a wide variety of work and opportunities for development, we would love to hear from you. We offer flexibility over where you work, you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone. The Pricing team comes together twice a month, usually in our London office. Role Responsibility As our new Pricing Manager, you will be accountable for the following areas: • Collecting, organising and managing pricing data from various sources ensuring accuracy and consistency, • Working closely with cross-functional teams to gather pricing insights and support the development of pricing strategies, • Creating and maintaining pricing reports and dashboards for senior leadership, • Proactively use data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Saga’s insurance business., • Modelling, interpreting and monitoring business data to identify and confirm market trends., • Providing subject matter expert support to various business areas., • Taking a role in the development of pricing models utilising Emblem, Radar, and other software tools., • Providing recommendations to improve pricing models based on data-driven insights., • Ensuring adherence to regulatory requirements, pricing fairness rules and data usage policies., • Supporting the Head of Pricing by influencing and shaping the team’s priorities, resourcing, strategy, pricing policies and direction. The Ideal Candidate As our new Pricing Manager, we require personal lines experience, ideally focused in the Motor or Home markets. Other industry experience would include: • Experienced in some programming languages such as SQL, R and Python., • Strong numerical and statistical capabilities., • Excellent oral and written communication skills., • Knowledge of General Insurance pricing processes and methodologies., • Strong influencing and relationship management skills., • Possesses strong team coaching/management abilities and actively motivates others to win., • Proactive, enthusiastic, and self-motivated., • Strong organisational skills, e.g. time management, documentation etc., • Knowledge of modelling software, such as Radar, Emblem, or similar systems., • Understanding of regulatory requirements in relation to pricing. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3384

Head of customer service jobs in , London - Page 3Create job alerts

Popular jobs searches in , London

Popular head of customer service jobs locations