Head of customer service jobs in Peterborough - Page 3Create job alerts

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

The role offers the chance to shape the future direction of the team while maintaining a hands-on caseload of high-quality work. Service Care Solutions is working with a long-standing and highly regarded law firm, based in. Lead and oversee a team of 10 Private Client solicitors.

TheHead of Customer Accountsis responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth. The Role Head of Customer Accounts. The state-of-the-art facility includes a300-person event arena, professionalpodcast studios, andCambridges

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. Customer Service Volunteer (Front of house /till). Be the Friendly Face of Our Shop: Become a Cu

Customer service support: respond to guest enquiries politely, efficiently and professionally. Previous experience in a receptionist, front of house or customer service role. A proactive approach with a focus on delivering excellent customer service.

House of Marbles in Teignbridge is seeking a motivated individual for the role of Customer Service Advisor within their Trade Sales team. The position involves processing customer orders, managing communications, and providing essential support to the sales team while maintaining high customer servi

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. This role offers a dynamic opportunity in a competitive retail environment.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

This senior leadership role sits at the intersection of product, service, and experience design, with responsibility for shaping how digital platforms and human-led services work seamlessly together. We are currently looking for a Head of Service Design in the United Kingdom. Lead the design of inte

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator. Working as a Front Desk / Front of House Hotel Receptionist you will support communication

Deerfoot Recruitment Solutions Limited is seeking a Head of IT Service Management in the United Kingdom. This hybrid role involves leading IT service management across multiple functions, managing incidents and service performance while driving continuous improvement. The ideal candidate should have

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Provide information to customers on the availability of or use of Council services in accordance with Council procedures. Serve as a good team player, working with a diverse range of customers and volunteers, delivering day‑to‑day library service, and acting as an ambassador for excellent custom

You will lead a borough-wide system that includes Early Years provision, Family Hubs, parenting services, youth interventions, targeted support programmes and our local offers such as Duke of Edinburgh and holiday programmes. Barnet Council embraces all forms of flexible working (including part‑ti

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions.

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

Our vision is to power and empower millions of businesses with our software. Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

IG Group is looking for a Head of AI Operations to lead their AI-driven automation efforts in client servicing. This role involves the design and execution of AI-powered solutions, requiring hands-on expertise with conversational AI platforms. The successful candidate will guide a team while influen

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecomme

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This position focuses on customer retention and governance, offering a central role in a growing organization. This role involves managing service levels and customer

Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over. Excellent sales & customer service skills.

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines. Day‑to‑day management of enquiries, support volunteer well‑being, and lead initiatives to im

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Working closely with Sales, Marketing, Service De

The Assistant Head of Service for Assessment, Intervention and Planning will play a key role in supporting Barnet’s delivery of the Children’s Social Care Reforms and the development of an integrated Family Help model. Working collaboratively with the Head of Service and other senior leaders, th

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. This critical role blends human-centric service with AI, ensuring that each interaction is handled with empa

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

As the Head of Service for Safeguarding and Quality Assurance you will have lead responsibility for our workforce development and improvement agenda, quality assurance framework, and leading our independent chairs to effectively support practice and ensure the best outcomes for children and young pe

The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. Responsibilities include leading store teams, ensuring high service standards, and driving sales growth.

You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. What's In It For You as Head of Service Operations. Head of Service Operations London Mar

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

This is the context in which we are seeking an exceptional leader to join us as Head of Service for School Organisation. You will bring strong financial management skills, sound knowledge of the relevant legislative landscape, and the ability to translate strategic ambition into operational delivery

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni-channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restaurant

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement. The successful candidate will lead a team to ensure effective service delivery while maintaining partnerships with key stakeholders. Join us to inspire excellence in

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This high-impact role requires a proven track record in customer service, collaboration with sales and technology, and a strong analytical mindset. This is a unique opportun

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou