Head of customer service jobs in Peterborough - Page 6Create job alerts

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

The role offers the chance to shape the future direction of the team while maintaining a hands-on caseload of high-quality work. Service Care Solutions is working with a long-standing and highly regarded law firm, based in. Lead and oversee a team of 10 Private Client solicitors.

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The package includes a base salary of £75k–£85k with a 20% variable component and offers a remote-first working model within the UK. ABR Talent is seeking a Customer Success lea

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. At Har

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high-profile servi

A leading operational services company is seeking an experienced Head of Service Delivery to oversee operational teams and ensure efficient project delivery across the UK. The ideal candidate will have a robust background in utilities, particularly in gas or water services, and a proven track record

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

Strong track record of leadership within children’s services and a senior level experience of successfully implementing large‑scale projects, experience of developing or implementing large‑scale service improvement or transformation programmes. Translate reform objectives into operational real

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast).

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. A track recor

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. We are recruiting f

A leading employee experience platform is seeking a Head of Support to lead their global support function. Competitive salary, stock options, and generous leave are part of the offer, alongside a strong team culture and meaningful work. This role requires significant SaaS support experience, team ma

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for‑profits to support some of the most vulnerable members of our society. What the successful Head of Customer Success will bring to the team. You will be an experience

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

Recruit4Mum is searching for a Director of Leaseholder Services to provide strategic and operational leadership for national leaseholder services across the UK. Successful candidates will have substantial senior leadership experience in a housing association, with expertise in leasehold management a

We are looking for a Head of IT Service Management to lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Proven experience in a Head of IT Service Management / Servic

Ideally working in a customer service role, with at least 12 months’ experience of customer service within a digital retailing environment. Achieve and sustain a high standard of response times and response rates, improving customer satisfaction and reducing occurrences of re-contact. Timely resol

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Work with Media & Affiliate agencies to define and execute the digital media strategy, growing active customers and driving more customers to the website & app. This role is based out of our Restaurant Support Ce

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

Sitting on the Customer leadership team, this role provides oversight and leadership of the Customer & Commercial Programme benefits and ensures alignment between functional strategies, investment priorities, and Heathrow’s business plan. The Head of Customer Strategy & Planning plays a critical l

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

Deerfoot Recruitment Solutions Limited is seeking a Head of IT Service Management in the United Kingdom. This hybrid role involves leading IT service management across multiple functions, managing incidents and service performance while driving continuous improvement. The ideal candidate should have

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. This role offers a dynamic opportunity in a competitive retail environment.

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecomme

Customer service support: respond to guest enquiries politely, efficiently and professionally. Previous experience in a receptionist, front of house or customer service role. A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in

Extensive experience of setting/recommending service strategy or customer strategy or in setting a vision based on customer/operational insight in a related strategy field. Design and ensure that the service catalogue is up-to-date and accurately reflects Arqiva’s product and service offerings and

The Head of Education & Service is responsible for the strategic delivery of high‑impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feelin

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone. CV and a cover letter explaining why you’re the perfect fit,

This is the context in which we are seeking an exceptional leader to join us as Head of Service for School Organisation. Bucking national trends, pupil numbers are rising, and with Universal Studios coming to the region, Bedford is one of the most dynamic places in England to live and invest. You wi

House of Marbles is looking for a motivated individual to join our Trade Sales team as a Customer Service Advisor. Reporting to the Customer Service and Systems Manager, this role has a range of varied, administration-focused responsibilities. We're looking for someone to provide essential support t

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment. If you’ve also worked in the following roles, we’d also like to hear from you: Fro

House of Marbles in Teignbridge is seeking a motivated individual for the role of Customer Service Advisor within their Trade Sales team. The position involves processing customer orders, managing communications, and providing essential support to the sales team while maintaining high customer servi

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. Full understanding of the end-to-end customer journey and the role of Customer Service.

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over. Excellent sales & customer service skills.

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines. Direct or transferable experience of managing or working with volunteers or large teams, leading a

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This role involves m

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen