Head of customer success jobs in Luton - Page 2Crear alertas

A sustainable pet food company in the UK is looking for a Head of Customer Love Foundations to enhance customer experiences across markets. In this key role, you will manage a team of specialists, oversee operations, and drive improvement initiatives, ensuring alignment with company strategy. You wi

In this role, you will lead a high-performing commercial team, drive sponsorship revenue from both new and existing clients, and develop strategies to expand and grow an already successful portfolio of events. This is an opportunity to join a well-respected, people-first business that values long-te

We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen prod

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. A global technology firm in the UK is looking for a Head of Insights to lead their Insights function.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose check‑ins opened 22d ago, what % of them reordered

This role requires a strategic leader to oversee Customer Success, Renewals, and People Science, ensuring alignment and operational excellence. The ideal candidate has significant B2B SaaS experience, a proven record in managing leaders in a complex environment, and a deep understanding of the EMEA

Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. Ideal backgrounds include Principal PM, Group PM, or early Director-lev

A leading customer service organization is looking for a Head of Customer Experience to lead and define the customer experience strategy. Ideal candidates will have proven leadership experience in customer experience or service design, with a strong understanding of customer behavior and journey des

Head of Customer Contact - Repairs. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive. With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We are looking for a Manager of Customer Success UK, Ireland & France to lead local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. Thousands of customer

A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and mentoring Customer Success Managers, collaborating cross-functionally, and establishing key metrics to enhance customer engagement

A leading motoring organization is seeking a Head of Digital Product to transform customer journeys and deliver innovative market experiences. Join a supportive team that values diversity and offers a range of benefits including annual leave and personal development opportunities. This role involves

As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys. Gathering and analysis of data from a wide range of sources to create in-depth insights i

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Assessing existing lending policies and customer strategies to enhance performance.

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Ideal candidat

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. Manage and take ownership of the global Customer Love budget across wages and overheads. This position reports into the Customer Love Director and is

A dynamic marketing recruitment agency is seeking a Head of Content and Customer Advocacy to shape the content strategy for a growing SaaS business. This senior role encompasses building a content framework aligned with business objectives, fostering customer advocacy, and collaborating across teams

A leading arts organization in Greater London is seeking a Deputy Head of Ticketing and Sales to oversee a busy ticketing operation. This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service.

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional fina

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading customer insight company is seeking a Director of Customer Success & Renewals in the UK. Preferred candidates will have 8+ years in Customer Success and a robust background in managing renewals within a SaaS environment. Responsibilities include driving customer adoption, retention, and re

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. As Head of Content, you will be responsible for end-to-end content development — from market research and programme creation to speaker acquisition and on-si

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

Head of Customer Relationship Management. Sitting at the intersection of data infrastructure and commercial strategy, this role will be responsible for designing, scaling and governing the core CRM and GTM technology stack, while ensuring teams across Marketing, Sales and Customer Success have acces

This position offers a collaborative work environment focused on professional development and long-term success.

A global trading firm based in London is seeking a Head of Customer Success to oversee its international client service teams. The role demands proven experience in customer success within the CFD industry, strong leadership, and excellent communication skills. This position offers a competitive sal

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning,

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Develop personal relationships with key customers to run customer research, access senior leadership CAB events and connect wi

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A high-performing secondary school in the United Kingdom is seeking an exceptional Head of Geography. Ideal for an experienced teacher or established subject leader, this position offers the chance to make a significant impact on student learning while supporting your leadership career in a supporti

As a key member of our customer-facing team, youll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Head of Client Success, Europe. Head of Client Success, Europe.

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. Cand

A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience in fast-paced environments, along with strong project management and analytical skills. This position offers competitive compensation, grow

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. This is a unique opportunity to lead Customer Success for a product that delivers clear, measurable commercial impact — and to help shape the next phase of how Customer Success operates. Leadoo is p

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The successful candidate will lead and develop the Customer Relations and Qua

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Plan the operation of the theatre and customer experience team t