Head of customer success jobs in Luton - Page 7Create job alerts

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Aptean is

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. The ideal candidate will have at least 5 years of management experience, particularly in Customer Service within SaaS. A leading financial techno

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. Ideal candidates will have experience in customer service within the construction sector, strong leadership skills, and the ability to drive continuous improvement. The position offers competiti

A leading bank in the UK is seeking a dynamic Head of Product & Journey Development to lead product and customer journey innovation. This pivotal role involves overseeing the end-to-end development of market-leading products and ensuring alignment with customer needs and regulatory compliance. The s

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

A leading retail organization based in the UK is seeking a Head of Engineering to lead their online customer experience initiatives. This strategic role involves developing engineering teams and aligning technology with customer growth objectives. The company offers competitive benefits, including p

A leading technology provider in the United Kingdom is seeking a Head of Customer Operations to oversee customer support and operational service delivery. This pivotal role ensures that customers receive a reliable and professional experience while resolving issues effectively. The ideal candidate w

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A leading healthcare technology firm in Greater London is looking for a Head of Product. The position offers a competitive salary and benefits, including a hybrid and flexible workplace environment. Key responsibilities include product portfolio management, ensuring customer-centered product develop

You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen product adoption, and strengthen long-term customer loyalty. We’re looking for the Head of Customer Education Content that is responsi

The successful candidate will have QTS, a strong academic background, and two years of leadership experience. A leading educational institution in Greater London is seeking a qualified and experienced educator for the Head of Year position. Excellent rewards and development opportunities are on offe

This is a founding Head of Design role with full ownership of how the brand and digital experience are defined as the business grows. As the company continues to scale, they are now looking to appoint a Head of Design to define and lead their design vision. My client is a fast-growing platform opera

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Own Customer Success KPIs including re

Booker Group is recruiting for a Head of Customer & Strategy Insight to lead the organisation's understanding of customers, markets, and emerging trends. Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different

The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Exp

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions. A fun scale-up culture made up of an internationally diverse team of renewable energy experts a

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

A leading housing organization is seeking a Head of Home Experience to oversee the entire move-in journey for customers. This hybrid role is based in Greater London with a commitment to customer satisfaction and collaboration across teams. The ideal candidate will ensure homes meet the highest stand

A leading financial institution is seeking a Head of Customer Segment & Performance to enhance customer experience and drive performance. The role involves taking ownership of customer journeys, managing portfolios, and using data insights for commercial growth. Candidates should have extensive expe

History of successful deployments recognised as reference accounts. Proven record of building greenfield delivery functions into scalable operations. Strong understanding of NHS politics, procurement and stakeholder dynamics.

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Knowledge of customer success best practices and continuous improvement. Lead and mentor a team of C

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

A leading financial institution in Greater London seeks a Customer Lifecycle Leader to build and lead its customer lifecycle capability. You will develop CRM strategies, design customer engagement journeys across multiple channels, and lead a high-performing team to drive customer engagement and val

A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. The ideal candidate will have significant experience in social housing or a customer-focused sector, with a

A global skincare and cosmetic brand is seeking a Head of Customer Experience to enhance the UK customer journey across retail and digital platforms. Ideal candidates will have experience in omnichannel strategies and a strong understanding of retail environments.

A leading nutrition company is seeking a Head of Customer Strategy for its Continental Europe operations. Candidates should have at least 8 years of RGM experience, strong leadership skills, and proficiency in data analysis tools.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Act as a key partner to the Director of Customer & Commercial Delivery, providing oversight and support across departmental delivery and change activity. Provide a holistic view of delivery planning and progress across

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

A leading FinTech firm in the UK is seeking a Head of Client Success to lead strategies that enhance client value from their products and services. Candidates need proven experience in client success or account management, preferably in FinTech, alongside exceptional communication and analytical ski

A leading online fashion retailer is seeking a Head of Engineering for Customer Experience in London. You will lead a diverse team of engineers to enhance customer engagement through well-executed technology strategies and deliver immersive online experiences. This role offers an opportunity to sign

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract. If you are interested

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

This position offers competitive compensation, growth opportunities, and the chance to make a tangible impact in a thriving organization. A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience i

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Travel to key customers

Experience implementing technology, processes, and scalable programs to expand the reach and impact of Customer Success across regions and segments. Customer Success, Account Management, Sales, Consulting, or similar), with a sophisticated understanding of global client workflows and relevant soluti

An education technology company located in London is seeking a Head of Customer Operations to enhance their customer support function. You will transform customer support into a strategic function, define key performance indicators, and lead a team of six.

A leading cybersecurity company in London seeks a Vice President of Customer Success to lead the international Customer Success organization. Ideal candidates will have solid experience in Customer Success, especially in managing teams within a B2B SaaS environment, and a strong communication capabi