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Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

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Head Padel Tennis Coach "Sports & Leisure Expert, Pizzeria Enthusiast" You bring your expertise, enthusiasms, and curiosities; and well provide you with a space to play. Full Time or Part Time (Minimum of 20 Hours a Week) Candidates must be 18+ years of age Permanent Contract Circa £35,000-£40,000/annum, depending on the terms of engagement and number of coaching hours Based at Mad Swans in the Mendips (Bristol) Mad Swans is now searching for a Head Padel Tennis Coach to lead the growth and development of both Padel Tennis and Pickleball at Mad Swans in the Mendips. The successful candidate for this role could be an independent Padel Tennis Coach working as a self-employed contractor, a direct employee or a hybrid type role depending on their current existing commitments and availability to work. Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath. Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS. Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips: Can a cool new hotel near Bath really make golf fun for everyone? What we do We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are. Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away. What we can do for you We understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are. What there is to it As the Head Padel Tennis Coach, you will be responsible for the growth, development and commercial performance of both Padel Tennis and Pickleball at Mad Swans in the Mendips. As part of this role, you will also lead the coaching programme and the day-to-day site operations for Racquet Sports. Depending on your current set up and commitments, there is an opportunity for you to continue running your own private coaching sessions alongside your role as Head Padel Tennis Coach here at Mad Swans. Key Responsibilities You will play an instrumental role in delivering an outstanding player experience, driving participation and revenue, and building a strong, engaged padel community. 1. Coaching & Player Development Deliver high-quality individual and group coaching sessions across all levels Design and implement a structured coaching programme, including beginner, intermediate, and advanced pathways Develop and grow junior and holiday programmes, including outreach with local schools Organise and deliver social play sessions and player-led activities Monitor player progression and ensure appropriate grouping and standardisation Ensure all coaching sessions are well-attended and operating at optimal capacity 2. Programme & Competition Delivery Plan and deliver a calendar of social events and activations throughout the year Organise leagues, tournaments, and inter-club competitions Create regular playing opportunities to maximise court usage and player engagement 3. Operations Oversee smooth day-to-day operations Act as the main point of contact for all padel tennis and pickleball related enquiries and guest issues Maintain high standards across courts, equipment, and facilities in coordination with operations Ensure all equipment is maintained, safe, and fully stocked Deliver an exceptional guest experience, including welcoming and engaging players on-site 4. Communication & Community Engagement Manage player communications via WhatsApp and email to drive engagement and participation Work closely with the Sales & Marketing Team to build and maintain a strong, connected player community through regular marketing communications Proactively promote sessions, events, and coaching programmes to maximise occupancy and court utilisation 5. Business Development & Growth Drive player acquisition, retention, and overall programme growth Identify opportunities to increase revenue through coaching, events, and programmes Support marketing initiatives, including social media and content creation Provide regular feedback and insights to inform wider business strategy 6. Team & Coach Development Ensure LTA coaching accreditation is met and renewed each year Train and develop other onsite team members 7. Reporting & Accountability Report regularly on participation, programme performance, and player engagement Attend team meetings and contribute to operational and strategic discussions Ensure alignment with overall business objectives and standards This role could either be full time or part time (minimum of 20 hours a week) and there is also an opportunity for the successful candidate to run their own private coaching sessions. The total expected earnings for this role is £35,000-£40,000/annum, depending on the terms of engagement and the number of coaching hours. Please note, the level of earnings could be higher and is not capped, depending on the level and volume of coaching. Location this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS. Working Hours shift times and working hours will vary throughout the week; however, the operational times will be from 8.00 am to 9.00 pm. Working Days your working days will depend on if you work full-time or part-time, however, weekend working will be required. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business. Who were looking for We are looking for a Head Padel Tennis Coach who is: Qualified and holds LTA Padel Instructor Certificate (Level 2) An experienced Padel Tennis Coach who lives and breathes padel tennis and racquet sports Ideally, also trained to coach and play Pickleball Able to build and create a new community of players for both Padel Tennis and Pickleball Excited about growing both Padel Tennis and Pickleball at Mad Swans Experienced in driving commercial and financial growth Able to create and deliver a clear strategy in relation to increasing both volume and revenue for both Padel Tennis and Pickleball Excited and passionate about playing sports Experienced or has previous experience in customer facing role Passionate about delivering excellent guest experience An excellent communicator Someone who has an eye for detail Organised and able to multi-task Confident, outgoing and well-presented Happy to be hands-on and assist with the day-to-day duties as part of a small team Self-driven and highly motivated Happy and able to work both independently and as part of a team Proactive, positive and resilient by nature Solutions driven Comfortable working in a very fast paced environment Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas. What is in it for you Free Parking Free Employee Meal whilst on shift Wage Stream access your pay for hours worked before pay day Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop Reward & Recognition Initiatives Team Social & Well-being Activities & Events Employee Referral Scheme Bonus Mad Swans Water Bottle Mad Swans Hoodie Plant your own tree at Mad Swans How to Apply If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button. Please note, emails from Mad Swans via our careers portal may land in your junk folder. Please check your junk folder to avoid missing any email updates from us. Recruitment Agencies We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these. TPBN1_UKCT

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