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JOB DESCRIPTION Job Title: Head of Policy and Communications Company: Heat Pump Association UK Salary: £52,500-£63,000 Location: Home based with regular UK travel Employment Type: Permanent, full-time (37.5 hours per week). Responsible to: Chief Executive ABOUT US: The HPA UK is the UK’s leading authority on the use and benefits of heat pump technology and represents over 400 member organisations which include the country’s leading manufacturers of heat pumps, components, and associated equipment as well as energy companies, certification bodies, installation businesses, training providers and others critical to the heat pump supply chain. We are seeking a Head of Policy and Communications to join our dynamic team and support our mission. SUMMARY OF ROLE: Lead the development and delivery of integrated policy, communications, and public affairs activity to accelerate heat pump adoption within the UK and strengthen the Association’s visibility and influence. The role includes leading and developing a high-performing team, and combines strategic advocacy, stakeholder engagement, and high-impact communications with oversight of research, campaigns, and the delivery of external and member events, ensuring the organisation is a credible, visible, and authoritative voice for the sector. RESPONSIBILITIES: Policy Development and Advocacy Lead the development of robust, evidence-based policy positions and advocacy strategies to accelerate heat pump adoption in the UK. This includes analysing policy and regulatory trends, commissioning and interpreting research, and work with a team to produce high-quality position papers and consultation responses. Engage proactively with policymakers, regulators, and influencers to shape legislation and frameworks that support market growth. Stakeholder Engagement Build and sustain influential relationships across government, industry, member organisations, and the media. Convene and facilitate dialogue to align stakeholder interests, strengthen partnerships, and advance the association’s objectives. Act as a trusted and credible voice for the sector. Communications and Media Relations Oversee a comprehensive communications function, ensuring clear, consistent, and impactful messaging across all channels. Lead media engagement, including press strategy, interviews, and public statements, to enhance the association’s profile and authority. Drive effective use of digital and social platforms to broaden reach and engagement. Campaigns, Public Affairs and Events Design and deliver integrated public affairs and communications campaigns to raise awareness of the benefits of heat pumps and the case for supportive policy. Oversee the planning and delivery of external and member events; including conferences, roundtables, webinars, and stakeholder briefings, to maximise engagement, influence, and visibility. Ensure events align with policy priorities and deliver measurable impact. Research and Insight Direct research activity on heat pump technologies, market dynamics, and policy developments. Translate complex data and analysis into compelling reports, briefings, and insights that inform stakeholders and underpin advocacy efforts. Member Engagement and Representation Act as a key interface with Association members, ensuring their perspectives are effectively reflected in policy development and external engagement. Facilitate collaboration through forums, working groups, and events, supporting members in their own advocacy and market development activities. Monitoring, Evaluation and Insight Track and evaluate the impact of policy and communications activity against strategic objectives, adapting approaches to maximise effectiveness. Maintain a strong understanding of sector developments, legislative change, and emerging technologies to ensure the association remains authoritative and forward-looking. PERSON SPECIFICATION: • Bachelor's degree in a related field or relevant experience (e.g., Environmental Policy, Communications, Politics, Public Relations, or a similar discipline)., • An excellent communicator: Strong written and verbal communication skills., • Extensive public affairs experience and strong political networks, • The ability to translate complex or real-world information into clear, practical input and insights, • Confidence working independently and leading in a remote team, • A level of familiarity with energy policy, sustainability, and heat pump technologies is a desirable, • Line management experience, • Proficiency in using Microsoft Office software, (Outlook, Word and PowerPoint essential). APPLICATION PROCESS: Interested candidates are invited to submit a CV and covering letter to with the subject line "Head of Policy and Communications Application - [Your Name]". Closing date for applications will be the 2nd June. Due to the high volume of applications we receive, we may not be able to respond individually to every applicant. We sincerely appreciate your interest in joining HPA UK, and all applications will be carefully considered. Candidates selected for the next stage of the process will be contacted directly. Interviews are expected to take place week commencing 8th June via Microsoft Teams. Secondary interviews will take place in person in central London on the 18th June. The Heat Pump Association UK is an equal opportunity employer committed to diversity and inclusion. We encourage applications from individuals of all backgrounds and experiences. Please note that we are unable to provide sponsorship for the post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

Our client, a forward-thinking research and insights team based within a full-service marketing agency, are looking for a passionate and experienced Insight / Research Account Director to help build and grow their innovative market research solutions to new and current clients. You will contribute to a high-calibre team to drive growth and expansion of existing accounts. You will be working with large consumer brands where you will have the freedom and autonomy to drive innovation and change, you will be shaping the future of the insights team whilst advising on proprietary quantitative and biometric products, amongst others. Working on a hybrid basis you will work with clients in London two days a week and be required at their head office in Mansfield twice a month with the rest of your time working remotely. You’ll support clients and the whole business with creative, innovative approaches to traditional market research. Candidates should demonstrate outstanding commercial, analytical and numerical acumen and be driven to continuously innovate and improve. What to expect: • Working hours Monday to Friday, 9:00am – 5:30pm, • 25 days holiday plus bank holidays, • 3 days working onsite in Mansfield, 2 days working from home, • 6 monthly appraisals with clear career development, • Healthcare scheme, • Employee wellbeing initiatives Duties and responsibilities: • Developing new research or insights business from existing accounts, • Consulting on research and insight solutions to brands and businesses, • Knowledgeable regarding agency processes, budgeting and proposals, • Collaborating internally and externally with stakeholders, • Having confident marketing/research conversations with prospects and clients, • Excellent communication and presentation skills, • Consulting on all areas of research, including quantitative, qualitative and UX solutions Skills and experience required: • Extensive research experience in an agency environment with a proven track record of growing revenue, • Experience in/with mixed methodology agencies a preference, • Understanding of innovative quantitative research products and processes, including conjoint testing, RCT, econometrics etc., • Experience in digital marketing analytics, including social media, • Experience dealing directly with client insight teams, • Some experience in qualitative research (not essential but preferred), • Outstanding analytical and strategic thinking skills, • Strong consultative selling ability, • Enthusiastic and energetic team player

Main Duties: Updating personnel records Speaking to clients, current and potential Updating clients on progress of recruitment campaigns Using social media to advertise and resource for new candidates Interviewing candidates who are looking for work Assisting candidates through assessments and client inductions Answering incoming telephone calls Learning and assisting with worker compliance (eligibility to work) Some other varied client facing duties You'll Be A Great Fit If You Have: Previous resourcer or experience in the industrial/logistics sector Good English communication skills Positive personality Excellent organisation skills. Self-motivated Confident Willing to learn Thrive under pressure Hard working Good numeracy and literature PC Literate We Offer You: A market-leading compensation package Pension scheme Sick pay Employee Assistance Programme Enhanced annual leave Payday breakfast Cycle to Work scheme Access to our Gold club offering free gym membership and much more A comprehensive training and personal development program to help you reach your full potential. About Barker Ross: Barker Ross is one of the UK's fastest-growing recruitment agencies, with a thriving centrally located Leicester head office and 7 branches nationwide. Since 1988, we've fostered a brilliant company culture where you'll be supported and empowered to excel. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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