Customer Success Executive
3 days ago
Bath
Customer Success Consultant Bath or Leeds | Hybrid Working 35k + 4k Car Allowance + Excellent Benefits The Opportunity Do you have experience working in a law firm and love building relationships? This is a fantastic opportunity to join an established software business supporting law firms across the UK. As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software. This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience. If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step. The Company Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support. Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment. What You'll Be Doing • Managing a portfolio of clients and acting as a key point of contact throughout their customer journey, • Developing a deep understanding of each client's business, structure, processes and objectives, • Conducting detailed analysis of client requirements and identifying how the software can support their goals, • Proactively checking in with customers through remote meetings, training plans and regular engagement, • Delivering training and helping clients build the confidence to get the most from the software, • Identifying opportunities for clients to access additional products and services that support their needs, • Building strong, trusted relationships with key stakeholders, • Gathering and communicating client feedback to internal teams, • Acting as the Voice of the Customer across Product, Sales and Marketing, • Helping identify opportunities to improve the user experience, product functionality and client engagement, • Explaining complex software solutions and workarounds in a clear and concise way, • Managing multiple client relationships and priorities in a fast-paced environment, • Travelling to client sites to deliver onsite training when required What You'll Need To Apply • Previous experience working in a law firm, in any role, for 1+ years, • Strong relationship-building and stakeholder management skills, • Excellent written and verbal communication skills, • The ability to explain complex concepts in a simple and engaging way, • Strong analytical and problem-solving abilities, • Confidence delivering training sessions, both remotely and onsite, • Strong knowledge of Microsoft Word, Excel and Outlook, • The ability to quickly learn and understand complex software systems, • A full UK driving licence and access to a car, • Willingness to travel when required What's In It For You • Competitive basic salary, • Hybrid workin, • 25 days holiday + bank holidays, • 8% employer pension contribution, • Private health insurance, including optical and dental cover, • Life insurance, • Employee Assistance Programme, • Perkbox membership, • Free light lunch and snacks when in the office, • The opportunity to develop experience across Customer Success, training, business analysis and commercial account development, • Join an experienced and supportive Client Success team, • Work for a well-established technology business with a strong reputation in its market What Next? Hit apply or contact Geo directly for a confidential chat!