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About the Role I am working with a leading housing provider delivering a programme of fire safety works, including fire doors, windows and associated upgrades across their housing stock. They are looking for a Resident Liaison Officer to act as the key link between residents and operational teams, ensuring works are delivered smoothly while maintaining a high level of resident satisfaction. This is a customer-facing role where communication, organisation and empathy are key, particularly when managing residents through potentially disruptive works. Key Responsibilities: Act as the main point of contact for residents throughout fire safety works programmes Communicate clearly with residents regarding upcoming works, timelines and access requirements Coordinate access arrangements to ensure contractors can complete works efficiently Support delivery of programmes including fire door replacements, window installations and associated safety works Manage resident queries, concerns and complaints, ensuring timely and professional resolution Carry out resident visits where required to provide reassurance and resolve issues on-site Work closely with site teams, contractors and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions, access attempts and programme updates Support vulnerable residents and ensure appropriate adjustments are in place Monitor customer satisfaction and contribute to improving resident experience throughout the programmeAbout You: Previous experience working as a Resident Liaison Officer or in a similar customer-facing housing role Experience working on planned works or fire safety programmes (desirable) Strong communication and interpersonal skills, with the ability to build trust with residents Organised and able to manage multiple priorities in a fast-paced environment Confident handling complaints and resolving issues effectively Able to work on-site and engage directly with residents and contractors

Housing Officer Hourly rate: £29.12 per hour Umbrella Location: Clapham Park, London SW2 Job Type: Full-time, Temporary (6 months, with potential extension) Working Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pmJoin a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively, using strong customer and communication skills. Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders. Lead tenant and resident associations and coordinate the input and performance of internal and external performance areas. Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies. Take the lead on managing ASB cases in your assigned area. Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.Required Skills & Qualifications: Experience managing Leasehold & shared ownership tenures. Knowledge of housing and anti-social behaviour-related legislation, including service charges. Well-developed communication skills, both written and verbal. Proven record of delivering excellent customer-focused services. Strong planning, organising, and prioritisation skills. Good IT skills and ability to interpret financial and other systems data. Must be able to travel independently as considerable travel is required to fully meet the responsibilities of this role.To apply for the Housing Officer position, please submit your CV detailing your relevant experience

Property Inspector - Field Based Salary: £35,000 per annum Location: London & surrounding areas (field-based role) Hours: Monday to Friday, 9:30am - 6:00pm (flexibility required) The Role An opportunity has arisen for an experienced Property Inspector to join a growing property management operation. This is a field-based role, responsible for carrying out property inspections, safety checks, access management and compliance reporting across a portfolio of residential and mixed-use properties. You will play a key role in ensuring properties are safe, secure, compliant and well maintained, while protecting occupants, clients and the organisation from risk, reputational damage and litigation. Key Responsibilities * Carry out scheduled and ad-hoc property inspections across London and surrounding areas * Inspect properties and perimeters for fire safety, health & safety, environmental health and maintenance issues * Identify, record and report issues using internal systems and formal property inspection reports * Take meter readings, test fire alarms and call points, and record results accurately * Take photographic evidence where required, including before-and-after photos * Carry out minor remedial actions where possible, particularly relating to fire risk * Ensure fire escape routes, fire doors and restricted areas remain compliant and secure * Provide access to properties for contractors, clients, councils, fire brigade and enforcement agencies * Liaise face-to-face with local authorities, enforcement officers and internal teams * Communicate professionally with occupants regarding safety issues or rule breaches * Ensure rooms and restricted areas are left secure and as found after inspections or access * Maintain accurate records and submit reports at the time of inspection * Manage daily itineraries efficiently using knowledge of London transport networks * Respond calmly and professionally to challenging or high-pressure situations Skills & Experience Required * Previous experience in property inspection, property management, facilities, compliance or housing * Strong knowledge of fire safety, health & safety and property compliance * Good working knowledge of London and surrounding areas * Highly organised with strong logistical and time-management skills * Ability to prioritise workload and respond to urgent incidents or emergencies * Confident using basic IT systems, email and mobile applications * Calm, professional and courteous with excellent interpersonal skills * Willingness to work flexible hours when required * Comfortable working independently in a field-based role What's on Offer * £35,000 salary * Fully field-based role with autonomy and variety * Long-term opportunity within an established property operation * Training, support and ongoing development * Monday to Friday working pattern with flexibility when required Keywords Property Inspector, Field Based Property Inspector, Property Compliance Officer, Fire Safety Inspector, Health & Safety, Property Management, Housing Inspection, Facilities Inspection, Building Inspection, London Property Jobs, Field Based Roles, Compliance, Risk Management. Mandeville is acting as an Employment Agency in relation to this vacancy

Senior Triage Officer - Private Sector Housing West London 6-Month Contract Rate: £39-£44 per hour Overview: We are recruiting for an experienced Senior Triage Officer to join a high-performing private sector housing team in West London. This is a fast-paced triage role requiring strong decision-making and the ability to manage complex case allocation within a busy enforcement environment. Key Responsibilities: Lead on triage of incoming cases within the private sector housing service Prioritise and allocate complex and high-risk cases Support and guide junior staff within the triage function Ensure efficient workflow and case distribution across the team Maintain high standards of record keeping and complianceRequirements: Proven experience within private sector housing Strong background in triage and case management Ability to manage high workloads and make informed decisions quickly Excellent organisational and leadership skills HHSRS knowledge desirableWhat's on Offer: Competitive senior-level hourly rate Opportunity to take on a leadership role within private sector housing Gain exposure to complex enforcement casework Dynamic and supportive working environmentHow to Apply: Send your CV to (url removed) or call (phone number removed) for more information. Referral Bonus: Know someone suitable? Receive a £100 Amazon voucher for successful referrals

Triage Officer - Private Sector Housing West London 6-Month Contract Rate: £34-£40 per hour Overview: We are currently recruiting for a Triage Officer to join a busy private sector housing team in West London. This is a fast-paced triage position focused on supporting housing enforcement services through effective case handling and prioritisation. Key Responsibilities: Carry out triage of incoming cases within the private sector housing service Assess and prioritise a high volume of complaints and enquiries Provide administrative support to enforcement officers Allocate cases based on urgency and risk Maintain accurate records and case management systemsRequirements: Experience within private sector housing or a similar environment Strong organisational and time management skills Ability to handle high volumes of work in a triage setting Excellent attention to detail HHSRS knowledge desirable but not essentialWhat's on Offer: Competitive hourly rate Opportunity to gain experience within private sector housing Supportive team environment and career developmentHow to Apply: Send your CV to (url removed) or call (phone number removed) for more information. Referral Bonus: Know someone suitable? Receive a £100 Amazon voucher for successful referrals

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Senior Fraud Investigator Salary: £22.21 per hour PAYE or £28.07 per hour Umbrella Location: Hertford, Hertfordshire (hybrid working, monthly office meetings required) Contract: 6 Months initially Job Summary We are seeking an experienced and accredited Counter Fraud Specialist/Investigator with substantial experience in local authority work, particularly tenancy and housing fraud. The successful candidate will be able to: • Take on a live caseload immediately, • Develop and maintain strong relationships across housing service teams, • Use the INCASE365 Case Management System efficiently, • Conduct a full range of investigative activities, including preparing summary reports for housing service decisions and compiling files for civil and criminal proceedings You will be a key member of the Volume Investigation Team, supporting and developing junior officers, and contributing to team leadership. This is a hybrid role with flexible working hours, allowing work from home or office, with occasional travel in Welwyn required. Key Responsibilities • Lead complex investigations in tenancy/housing and corporate fraud, • Act as Lead Case Officer for prosecutions, attending court as necessary, • Identify appropriate sanctions and ensure full implementation, • Conduct interviews in line with PACE Codes of Practice, • Analyse evidence, prepare reports, and present findings for decision-making and court proceedings, • Develop proactive fraud detection and prevention strategies, • Build relationships with partner agencies and statutory bodies, • Deliver fraud awareness training, • Manage a varied and complex caseload within council policies and deadlines, • Contribute to service improvement, innovation, and continuous development Essential Requirements Qualifications • Fully completed professional counter fraud qualifications (ACFS, ACFM, PIP, ACFE), • Member of the Government Counter Fraud Profession Experience & Knowledge • Minimum of 2 years’ experience in fraud, criminal, civil, or disciplinary investigations, • Strong understanding of investigative legislation, financial regulations, and anti-fraud controls, • Skilled in evidence preparation for civil and criminal proceedings, • Experience using INCASE365 Case Management System, • Track record of delivering innovation, service improvement, and change, • Excellent interview and investigative skills (PACE compliant) Additional Information • Hybrid working: work from home or office, with monthly office meetings, • Flexible working hours, • Travel across Welwyn and Hertfordshire as required, • Standard DBS check required

Temporary Accommodation Placement Officer Location: North London Type: Temporary (Ongoing) Rate: £26.19 Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Temporary Accommodation Placement Officer to join their team. Key Responsibilities - Temporary Accommodation Placement Officer: Facilitating the temporary accommodation allocation process, including assessing and placing homeless households into suitable and affordable accommodation in line with statutory duties Sourcing and booking temporary accommodation placements on a daily basis Assessing applicants' housing needs and ensuring appropriate placements, including handling difficult conversations such as refusals and discharging duty where required Completing sign-ups into temporary accommodation, including all relevant documentation and housing benefit claims Working collaboratively with internal teams to achieve the best housing outcomes for residents Coordinating logistics such as transport, removals, and storage for households moving in and out of accommodation Updating housing systems accurately to ensure compliance with legal obligations for both landlord and tenant Supporting emergency decants and transfers Providing advice and guidance on housing options, including temporary and social housing Ensuring compliance with policies, procedures, and legislation, including safeguarding and equality standards Participating in training and supporting the induction of new staff Carrying out any additional duties in line with the role

Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London. In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes. Duties: Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation Liaise with residents, internal teams, and external partners to gather evidence and resolve cases Maintain accurate case records and produce clear, professional written responses Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience handling complaints, including complex and high-risk cases Direct experience working with homelessness services and statutory decision-making Experience managing cases involving housing register applications and temporary accommodation Experience using case management systems within a local authority or similar environment What's on offer: Salary: £30ph Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed).INDSCGTK

Job Title: Benefits & Local Taxation Officer Location: Newham Rate: £20.38 PAYE hour Term: Temp 3 months Are you passionate about making a difference in your community? Do you thrive in a dynamic environment where your expertise can help residents navigate essential services? If so, we want you to join our team as a Benefits & Local Taxation Officer! What You'll Do: Serve our community by ensuring accurate council tax collection and benefit payments. Resolve inquiries with effective communication, minimising complaints and fostering positive relationships. Participate in service development initiatives to enhance our offerings. Uphold health and safety standards while promoting a culture of well-being and compliance. Your Role Includes: Managing customer interactions with empathy and professionalism, ensuring their needs are met promptly. Collaborating with various stakeholders and supporting corporate projects. Keeping abreast of changes in legislation and best practices in council tax and benefits. Working flexibly across service points, including home visits when necessary. Who You Are: A dedicated professional with a commitment to equality and diversity. Experienced in processing Housing Benefit and Council Tax Reduction claims. Proficient in IT systems and capable of managing data accurately. A strong communicator with excellent problem-solving skills. If you're ready to embrace a rewarding challenge and contribute to our vision of seamless customer-focused service delivery, apply now! Join us in putting people at the heart of everything we do! Apply today and make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Local Authority Housing, Homelessness Reviews Officer, Central London Pay rate £30.77 per hour Contract role, Local Authority Housing Services Pertemps are recruiting for an experienced Homelessness Reviews Officer in the Central London area. You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following: Proven experience of completing homelessness reviews Experience of completing housing register and temporary accommodation suitability reviews Strong working knowledge of homelessness legislation and associated policies Experience of statutory decision-making within a housing or homelessness context Key Responsibilities Complete statutory homelessness reviews, including housing register and temporary accommodation suitability reviews Ensure all decisions comply with homelessness legislation, statutory guidance, and council policies Manage a caseload proactively with minimal supervision, progressing cases efficiently to conclusion Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face contact Accurately record and document all case activity on case management systems and relevant spreadsheets Obtain, assess, and analyse information to support robust and defensible review decisions Communicate clearly and effectively, ensuring all interactions are led with empathy and understanding Independently drive queries and workloads forward in a fast-paced environment Complete all administrative tasks to a high standard, ensuring records are clear, concise, and legally compliant Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on (phone number removed) or email (url removed) for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles

Job Title: Housing Tutor Location: Remote Salary: Up to £42k About Our Client: Our client is committed to delivering high-quality apprenticeships and professional development within the housing sector. They provide learners with the opportunity to apply knowledge, skills, and behaviours in real workplace settings, supporting career progression and sector excellence. Role Purpose The Housing Tutor will deliver teaching, coaching, and assessment support aligned to the Level 4 Senior Housing and Property Management apprenticeship standard and the CIH Level 4 Certificate in Housing. The Housing Tutor will support learners to develop a high-quality portfolio of evidence, integrate on-the-job (OTJ) learning into workplace practice, and progress confidently towards gateway and end-point assessment. Key Responsibilities Teaching and Learning • Deliver structured remote and online teaching sessions aligned to apprenticeship standards and CIH expectations., • Plan and implement learners’ Individual Learning Plans (ILPs) and provide robust Information, Advice, and Guidance (IAG) to ensure a strong start., • Embed OTJ learning, translating theory into workplace tasks and coaching learners on high-quality evidence., • Prepare lesson plans, schemes of work, and session materials in line with curriculum and quality team requirements., • Conduct regular progress reviews and maintain accurate learner records in line with our client’s KPIs and quality standards. Assessment and Quality • Apply assessment approaches, including portfolio evidence, task-based assessment, presentations, and professional discussion., • Provide timely, constructive feedback to support learner progression and confidence., • Maintain accurate, auditable records of teaching, learning, and assessment activity., • Contribute to internal quality assurance processes, including standardisation and mentoring of staff where required. Stakeholder and Learner Support • Build and maintain professional relationships with learners and employers to support engagement, attendance, and progress., • Identify and escalate risks affecting engagement, progress, or OTJ evidence capture and work collaboratively to resolve them., • Support optional unit scoping to inform curriculum design and programme planning., • Represent the organisation professionally in meetings and events, promoting the interests of our client. Compliance and Professionalism • Promote equality, diversity, and inclusion throughout the learner journey., • Comply with Safeguarding, Prevent, and Health & Safety policies., • Maintain confidentiality and professionalism at all times., • Undertake Continuing Professional Development (CPD) to maintain sector and teaching practice currency. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Enjoy hybrid working, 25 days annal leave in Birmingham area as a Asbestos Surveyor. This role offers the chance to manage the asbestos programmes and oversee the contractors works. You will be working for a well-known housing provider that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels of compliance. As the Asbestos Surveyor you will be: Covering the big 6 of compliance specifically lifts and asbestos. Supporting the Building Safety manager for high risk residential buildings. Effectively manage and monitor budgets that relate to the delivery of compliance Make sure that all compliance information is updated and the information is accurate Manage contractors and ensure the compliance of the business is effectively achieved Qualifications the Asbestos Surveyor will need: Previous experience of delivering compliance safety including lift compliance and asbestos in a social housing setting Experience working with the big 6 of compliance Experience checking contractors work and booking in remedial work Asbestos and lift related qualifications What you will receive as the Asbestos Surveyor: £47,500 Hybrid Working 35 hours a week 25 days annual leave Company Pension scheme, with up to 8% matched contributions Life cover Health cash plan We are keen to see CVs from Compliance Surveyor, Fire Surveyor, Building Surveyor, Compliance Officer and Senior Compliance Officer. If this role sounds suited to you apply for the position by calling Lexie on 07488866707 or send your updated CV to TPBN1_UKTJ

Temporary Accommodation Officer London (On-site initially, moving to hybrid) Contract Role We’re currently working with a forward-thinking London local authority to recruit an experienced Temporary Accommodation Officer to support a busy Housing Needs service. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and temporary accommodation placements to join a high-performing team. The Role You will be responsible for the allocation, management, and monitoring of temporary accommodation placements, ensuring compliance with statutory duties and delivering a high-quality service to homeless households. Initially, the role will be fully office-based to support onboarding and training, with the opportunity to move to a hybrid working arrangement following a successful first few weeks. Key Responsibilities • Managing the allocation and letting of temporary accommodation in line with legislation, • Coordinating placements and minimising the use of Bed & Breakfast accommodation, • Carrying out suitability assessments in line with the Housing Act 1996, • Liaising with landlords and accommodation providers, • Conducting property inspections and ensuring compliance with HHSRS standards, • Managing refusals, reviews, and discharge of duty decisions, • Supporting households within temporary accommodation and working with partner agencies, • Assisting with legal processes, including preparing reports and attending court where required ✅ Requirements • Proven experience working within Temporary Accommodation / Housing Needs, • Strong understanding of homelessness legislation, including:, • Housing Act 1996, • Homelessness Reduction Act 2017, • Experience managing placements and working with landlords or managing agents, • Ability to carry out property inspections, • Strong organisational skills and ability to manage a busy caseload

Home-based with attendance at our Dartford estate office at least weekly and our Central London office as required (about 2 days/month) Permanent, Full-time (35 hours per week) Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer? About CDS – CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity – As a Housing Officer, you will be a trusted, visible point of contact for residents. You’ll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You’ll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make. About you – You care deeply about giving residents a great experience. You’re an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You’re organised, reliable and keep your promises. You enjoy solving provlems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most. You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley. Our values – We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you. Working here – We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion – We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Closing date: Monday, 13th April 2026 at 8am Interviews: Thursday, 23rd April 2026 (in person at our Central London offices)

Admin Support Hourly rate: £16.77 per hour PAYE Location: London SE1 Job Type: Full-time temp till December 2026We are seeking a Support Officer to join a dynamic team within the FRA Delivery Team. This role is crucial for enhancing customer liaison and satisfaction, continuous improvement, and effective delivery of services. The Support Officer will play a key role in supporting various programmes and ensuring effective communication with residents throughout the service delivery process. Day-to-day of the role: Provide back-office support to the Surveying & Voids Team. Support the delivery of various programmes and ensure effective resident liaison. Develop and maintain relationships with internal and external stakeholders to support our customers. Advise and support customers in resolving their queries and issues, ensuring proactive resolutions are identified. Update and maintain systems/records to ensure information/data is kept up to date and accurate. Follow health and safety policies and procedures to ensure safety in the workplace. Provide support to various teams within the service, dealing with routine enquiries in a professional manner. Manage enquiries and requests for service via telephone, computer, and other communication means. Support teams with preparing project programmes using Microsoft Project and Excel to track projects from inception to the end of the Defects Liability period. Ensure continuous communication with customers, keeping them updated on progress and managing their expectations. Set up and maintain databases, spreadsheets, and systems as required. Arrange meetings and training seminars, prepare meeting rooms, and organise required equipment.Required Skills & Qualifications: Ability to work independently, exercising good initiative and judgement. Excellent written and verbal communication skills. Proven time management and prioritisation skills. Experience in delivering excellent customer care and valuing diversity. Proven attention to detail and ability to work on a variety of tasks simultaneously. Ability to work under pressure and meet deadlines and targets. Demonstrable experience in administrative roles, including keyboard, telephone, IT, and working with databases. Experience in raising, monitoring, and recording work orders through a relevant housing/repair management system. Experience in coordinating and following up on work programmes. Experience in investigating and reporting on numerous sources of data. Experience in dealing with a wide range of people including clients, staff, contractors, and external agencies. Some experience with high-profile legal cases. Experience in diary management and appointment scheduling.To apply for the Support Officer position, please submit your CV detailing your relevant experience

Social Value & S106 Liaison Officer Salary and Package £45,000 to £55,000 per annum depending on experience Hybrid working arrangement Company benefits package Long-term career opportunity within a stable contractor Location - West London Full-time, Permanent Position Social Value & S106 Liaison Officer required for a growing London contractor delivering affordable housing and residential schemes across the capital. This Social Value & S106 Liaison Officer position offers involvement across live construction projects with real community impact. The Social Value & S106 Liaison Officer will work closely with operational teams and local stakeholders to ensure planning obligations are achieved. This Social Value & S106 Liaison Officer role suits someone experienced in social value delivery within construction or regeneration environments. The Social Value & S106 Liaison Officer will play a visible and important role across projects from pre-construction through delivery. About the Company An established London-based design and build contractor delivering residential, affordable housing, and mixed-use developments for both public and private sector clients. The business operates with a strong focus on quality, collaboration, sustainability, and careful project delivery, supported by experienced management teams and long-standing client relationships. Why Join Them The company maintains a consistent pipeline of residential schemes across London, providing stability and continuity of work. Teams work collaboratively across design, construction, and community engagement functions, allowing social value to be embedded properly rather than treated as a compliance exercise. You will join a contractor that values practical delivery, clear communication, and long-term relationships with local communities and partners. The role offers genuine ownership and the opportunity to shape social value outcomes across multiple projects. About the Role The Social Value & S106 Liaison Officer will ensure planning and contractual social value commitments are delivered effectively across live construction projects. Responsibilities will include: Managing and monitoring Section 106 and social value obligations Acting as the main point of contact for community engagement matters Building relationships with local authorities, residents, and community groups Coordinating newsletters, project updates, and community communications Organising engagement events, site visits, and local initiatives Working with site teams to address community feedback and enquiries Developing partnerships with schools, colleges, and training providers Supporting employment and skills initiatives linked to projects Coordinating work placements and careers engagement activities Delivering presentations promoting construction career pathways Collaborating with supply chain partners to achieve social value targets Supporting charitable and volunteering initiatives aligned with project commitments Tracking and reporting social value performance against agreed metrics Maintaining accurate records to demonstrate compliance Supporting pre-construction teams with social value planning where required The role involves regular interaction with operational teams and external stakeholders, requiring strong organisation, communication skills, and an understanding of construction project environments. Summary This is a well-rounded opportunity for a social value professional seeking a role with genuine responsibility and visibility. You will contribute directly to community outcomes while working alongside experienced construction teams delivering meaningful residential developments across London. Contact Mark at Up Front Recruitment for more information

Salary: £28,000 p.a. (as of 1st April 2026) + benefits Hours: 37 hours per week (Full time) Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including: Experience of homelessness Mental health challenges Drug and alcohol dependency Social isolation Financial hardship This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way. About the Role As a Housing & Support Officer, you will: Support clients to sustain their tenancies and prevent homelessness Deliver person-centred support aligned to individual support plans Assist clients to access health, substance misuse, employment and community services Promote harm reduction and positive behaviour change Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities Complete risk assessments and contribute to safeguarding processes This is a varied role balancing housing management and support, where no two days are the same. About You We are looking for someone who: Can build professional, non-judgmental relationships with people with complex needs Is confident working with individuals experiencing drug and alcohol dependency Communicates effectively with clients, colleagues and partner agencies Can manage risk appropriately and escalate concerns where necessary Is organised and able to manage their own workload Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent) Is confident using IT systems (Excel, Word, Outlook, internet) Holds a full driving licence and has access to a vehicle for work purposes If you don’t meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply. About Transform Housing & Support We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Our values — respect, empowerment, responsibility and excellence — guide everything we do. Our benefits are great too and include 28 days annual leave per annum, plus bank holiday (pro rata for part time workers) An additional 1-day pro rata per annum wellbeing day A defined contribution pension scheme The opportunity to buy or sell up to five days annual leave per holiday year Training and development opportunities Employee assistance programme Interest-free staff loans Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-(Apply online only)

Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team, offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholdersEssential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground runningAdditional Information: Immediate start available Competitive daily rate Potential for contract extensionThis is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35), particularly those with a background in HHSRS, HMO licensing, and housing enforcement. We also offer a referral scheme, with a £100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed)

Client Local Authority in Newham Job Title Senior Temporary Accommodation Visiting Officer Pay Rate £220 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 month contract Location HYBRID WORKING- 3 DAYS OFFICE BASED FROM BRIDGE ROAD DEPOT, NEWHAM Description Job Purpose To carry out occupancy and property inspections across temporary accommodation within the London Borough of Newham, ensuring properties are occupied appropriately, meet required health and safety standards, and support the effective management of temporary accommodation placements. Key Responsibilities Conduct regular occupancy checks across temporary accommodation to confirm resident occupancy and identify any non-occupation or irregularities. Undertake property inspections to ensure compliance with health and safety standards, including HHSRS requirements. Record accurate visit outcomes, highlighting risks, safeguarding concerns, and property issues. Liaise with landlords, managing agents, and internal teams to address property condition issues and ensure compliance. Support the identification and investigation of abandoned or non-occupied properties, including preparing evidence where required. Respond to queries and issues raised during visits, providing advice or escalating where appropriate. Promote move-on options and provide basic advice to residents to support reduced length of stay in temporary accommodation. Ensure all activities are recorded accurately in relevant systems and contribute to performance monitoring. Work collaboratively with homelessness, procurement, and property management teams to support service delivery. Adhere to lone working procedures and follow safeguarding protocols at all times Person Specification (Summary) Experience of working in housing, temporary accommodation, or a similar front-line service. Knowledge of housing legislation, including homelessness duties and property standards (HHSRS desirable). Experience of conducting property visits/inspections and working with landlords or managing agents. Strong communication and problem-solving skills, with the ability to manage sensitive situations. Ability to work independently, manage a caseload, and prioritise workload effectively. IT literate with experience of recording accurate case notes and data. Additional Requirements Ability to travel across the borough to carry out visits. Willingness to work flexibly, including occasional out-of-hours visits if required.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Focused on delivering the best possible outcomes for its communities. To do this the we need employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. As the Housing Triage Officer you will be the first point of contact for residents approaching us for housing assistance, providing early intervention and advice to prevent homelessness. Your role will be to triage all initial housing presentations, determine if we are likely to owe the household a housing duty, provide tailored advice, enter applicants to the case management system, collate paperwork and documents to assist the Housing Solutions Officer to complete homeless decisions. The role will involve dealing with the Community Housing inbox, scanning paperwork onto customers files, entering notes on the case management system, responding to queries and offering advice on housing solutions either face to face, over the phone or by email. It will be the responsibility of the post holder to ensure that all performance targets are met

Adecco is recruiting a Senior Member & Residents Services Officer on behalf of a large public sector organisation. This is a senior operational role within a responsive repairs and housing environment, focused on delivering a high‑quality complaints and enquiries service for residents, Members and senior stakeholders. This position offers an excellent opportunity for an experienced complaints professional to play a key role in service improvement while managing complex and high‑profile casework. Senior Member & Residents Services Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Fixed Term Contract - 1st May 2026 to 31st March 2027 Grade 11 - £46,968 - £49,056 per annum Hybrid Working - expected in office 2 days per week (flexible) The Role Reporting into the Member & Residents Services Manager, you will: Lead on the investigation and resolution of complex and high‑profile complaints and enquiries Manage Stage 1 and Stage 2 complaints, FOI and Subject Access Requests Respond to enquiries from Elected Members, MPs, senior officers and external bodies Deputise for the Manager when required, including providing guidance and direction to officers Supervise and support Members & Residents Services Officers to ensure high standards of case handling Ensure accurate recording, monitoring and closure of cases in line with agreed targets Use complaint data and insight to identify service improvements Build strong working relationships with internal teams, contractors and external partners About You To be successful, you will demonstrate: Experience handling complaints in a public sector, housing, or similarly complex service environment Strong knowledge of complaints procedures, customer resolution and service improvement Excellent written and verbal communication skills, including drafting detailed responses on complex issues Confidence managing sensitive, high‑profile and politically exposed cases Strong organisational skills with the ability to balance competing priorities Experience working with senior stakeholders, including Members or MPs (or equivalent) A professional, resilient and customer‑focused approachExperience with CRM systems, FOI, data protection or Ombudsman investigations is highly desirable. Working Arrangements This role operates on a hybrid working model, with an expectation of 2 days per week in the office. Flexibility is available. Occasional evening meetings may be required. Why Apply Senior role with influence over service improvement Hybrid and flexible working Opportunity to develop leadership and specialist complaints expertise Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Good Afternoon, I am currently representing Westminster Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Business Readiness Project Officer this role will be: SW1E6QP Hybrid The right candidate will: • Lead on Trading Standards input into the council’s Business Readiness Programme for the Renters’ Rights Act, • Develop, implement, and enforce Trading Standards policies to promote fair and safe trading, • Provide specialist advice on consumer protection, housing, renting, and related legislation, • Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action, • Apply a broad range of enforcement tools, including negotiation and formal action where required Prepare high-quality reports, statements, consultation documents, and case records, • Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups We require the following: • A relevant Trading Standards qualification, or equivalent regulatory qualification, • Proven experience conducting investigations and enforcement within a regulatory environment, • Strong working knowledge of consumer protection, housing, or related legislation To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon

ASB Officer * Hourly Rate: £20.67 PAYE * Location: Hybrid working (N5) * Job Type: 2x Temporary positions full time (2 months with potential extension) We are seeking 2x ASB Officers to join a large Housing Association based in N2. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS requiredTo apply for this ASB Officer position, please submit your CV detailing your relevant experience

A Housing Association is currently looking for an office based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £23.07 PAYE umbrella rate £30.50 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice

We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Regional Repairs Manager (Disrepair) Known internally as Regional Property Manager £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management – adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance.Desirable Housing Experience or working in a related fieldTo meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. The salary displayed will be paid for anyone starting on or after 1st April 2026. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Resident Liaison Officer – Waterloo – Social Housing Planned Works Our client, a residential developer who have sites across London, are looking for a Resident Liaison Officer to join their Planned Works Divison in Waterloo. The client will need you to ensure seamless communication across all parties, progress the projects and ensure resident’ satisfaction. You will need to build relationships with residents and provide support and information during refurbishment and maintenance works, mitigating any dissatisfaction and resolving complaints and queries swiftly and efficiently. Key responsibilities: Residential Communication Customer Service & Complaint Resolution Stakeholder Liaison Pre-Works and Needs Assessment Documentation & Reporting Community Engagement Must have: Experience in a Customer-Facing role Situation Handling Strong communication and customer service skills Positive and proactive attitude Ability to manage multiple tasks Able to work in a team Competent computer skills Full UK Driving License (with access to a vehicle) To find out more about this position as a Resident Liaison Officer in Waterloo call Lilly of CPR Recruitment. CPR Recruitment are currently on over 500 sites across London & the South East. If this role isn't for you, due to location or project type, get in touch via the numbers above to find out about our other opportunities within the white collar side of construction

Enjoy hybrid working, 25 days annal leave in Worcestershire area as a Electrical Compliance Surveyor. This role offers the chance to manage the big 6 and over see the contractors works. You will be working for a well-known housing provider that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a commitment to maintaining high levels of compliance. As the Electrical Compliance Surveyor you will be: Covering the big 6 of compliance specifically around EICR's. Overseeing the contractors to ensure their work is up the high standards. Effectively manage and monitor budgets that relate to the delivery of compliance Make sure that all compliance information is updated and the information is accurate Manage contractors and ensure the compliance of the business is effectively achieved Qualifications the Electrical Compliance Surveyor will need: Previous experience of delivering electrical safety programmes and contracts in a social housing setting Experience working with the big 6 of compliance Experience checking contractors work and booking in remedial work HNC/HND in Building Studies or a degree in surveying 18th Edition AM2 NVQ Level 3 What you will receive as the Electrical Compliance Surveyor: £47,500 Hybrid working Flexible working hours 25 Days annual leave plus bank holidays Company pension scheme Group funded health cash plan We are keen to see CVs from Compliance Surveyor, Electrical Surveyor, Building Surveyor and Senior Compliance Officer. If this Electrical Compliance Surveyor role sounds like a great fit, apply now or get in touch with Lexie on 07488 866707 or email on TPBN1_UKTJ

Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I’m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role, requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders, so candidates must be confident managing complex cases and risk. The Role * Provide housing-related support to vulnerable residents to help sustain tenancies * Manage a caseload of residents with complex needs * Carry out regular patch visits, welfare checks and risk assessments * Develop and review support plans and complete safeguarding referrals * Work closely with external agencies including mental health teams, probation and local authorities * Record accurate case notes and maintain compliance with service standards The Ideal Candidate * Proven experience in supported housing, floating support or tenancy sustainment * Experience working with mental health, domestic abuse, asylum seekers or ex-offenders * Strong safeguarding knowledge and confident risk management skills * Comfortable working independently on patch, five days a week * Excellent communication and report-writing skills

We are seeking a proactive and resident-focused Temporary Accommodation Officer to join a busy Housing team within a South London local authority. This is a key role responsible for ensuring that households placed in temporary accommodation receive a high-quality service and are living in safe, suitable conditions. Key Responsibilities ·Lead on responding to and resolving complaints related to temporary accommodation, ensuring timely and effective outcomes ·Manage and respond to enquiries from elected members, providing clear updates and professional communication ·Liaise with managing agents and internal departments to ensure all temporary accommodation meets required standards of suitability and compliance ·Work closely with property inspectors to identify issues and drive improvements in accommodation quality ·Deliver excellent customer service to residents, maintaining a supportive and empathetic approach at all times About You ·Experience working in housing, ideally within temporary accommodation or homelessness services ·Strong communication skills, with the ability to handle complaints and member enquiries confidently ·Ability to build effective working relationships with external partners and internal teams ·Good understanding of housing standards and suitability requirements (desirable) ·Organised, detail-oriented, and committed to delivering high-quality services How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Procurement & Contracts Officer South East London £38,637 – £40,404 Want to shape how services are delivered through effective procurement? This is an exciting opportunity to join a community-led housing organisation where procurement and contract management are key to delivering high-quality services to residents. They’re seeking a Procurement & Contracts Officer to manage supplier relationships and ensure value for money across contracts. The Role You’ll oversee procurement processes and contract management, ensuring compliance and strong supplier performance. Key Focus Areas Managing tenders and procurement activities Monitoring contracts and supplier performance Ensuring compliance with procurement regulations Supporting value for money and cost efficiency Building strong relationships with internal stakeholdersWhy Apply? ? Take ownership of end-to-end procurement processes ? Make a tangible impact on service delivery ? Join a collaborative and values-driven team

Accounts Payable & Receivable Officer South East London £32,907 – £34,359 Want to be part of an organisation where finance directly impacts residents’ lives? We’re working with a resident-led housing organisation in South London, managing around 1,500+ homes and delivering services in partnership with the local authority. Known for its strong community focus and resident-first approach, this organisation is proud to give tenants real influence over how services are delivered. They are now looking for an Accounts Payable & Receivable Officer to support the day-to-day financial operations of a busy housing service. The Role You’ll play a key role in ensuring accurate and efficient financial processing, supporting both income and expenditure functions. Key Focus Areas Processing invoices, payments and receipts Managing accounts payable and receivable workflows Supporting reconciliations and financial controls Maintaining accurate financial records Working closely with internal teams and external partnersWhy Apply? ? Join a community-driven organisation where your work matters ? Develop your finance career in a stable housing environment ? Be part of a supportive and collaborative team

Rent & Service Charge Officer South East London £38,637 – £40,404 Looking for a role where finance meets housing operations? Join a resident-managed housing organisation delivering essential services across a well-established South London portfolio. With a strong focus on transparency and accountability, this role is key to ensuring residents receive accurate and fair charges. They’re now hiring a Rent & Service Charge Officer to support income management and service charge processes. The Role You’ll be responsible for rent and service charge calculations, monitoring and reconciliation, ensuring accuracy and compliance. Key Focus Areas Managing rent accounts and service charge processes Supporting budgeting and year-end reconciliations Investigating and resolving account queries Ensuring compliance with housing and financial regulations Working closely with finance and housing teamsWhy Apply? ? Combine finance and housing expertise ? Join a resident-focused organisation with purpose ? Opportunity to develop within a specialist role

Homelessness Officer London | Hybrid Rate: £30.77 per hour (Umbrella) Inside IR35 Initial Contract Length: 3 Months Working Hours: 09:00 - 17:00 (36 hours per week) Role summary An experienced Homelessness Officer is required to support a Housing Services team within a local authority setting. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with a particular emphasis on working with families. You will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and policies, while delivering a customer-focused service led by empathy, professionalism, and clear communication. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Homelessness Officer • Undertake homelessness casework across prevention and relief duties, including working with families - Manage a caseload proactively with minimal supervision, progressing cases efficiently - Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face - Accurately record and document all case activity using case management systems and spreadsheets - Ensure decisions and assessments comply with homelessness legislation, guidance, and policies - Independently manage workload and resolve queries in a fast-paced environment What you will need as a Homelessness Officer • Proven experience of homelessness casework (essential) - Experience working within homelessness services (essential) - Experience handling both prevention and relief duties - Strong knowledge of homelessness legislation and associated policies - Experience working with families in a housing or homelessness setting - Strong written and numerical skills - Experience using case management systems - Proactive and self-motivated with the ability to manage workload independently What's on offer • Competitive rate of £30.77 per hour (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy local authority environment - Exposure to meaningful homelessness and housing casework Apply NOW or call Jack on (phone number removed)

Complaints Investigation Officer Hourly Rate: £26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision.Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Reviews Officer London | Hybrid Rate: £30.77 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: 1st May Working Hours: 36 Hours Role Summary A local authority is seeking an experienced professional to join their Housing Services team, focusing on statutory reviews across homelessness decisions, housing register applications, and temporary accommodation suitability. This role plays a key part in ensuring decisions are legally compliant, fair, and delivered within required timeframes, while maintaining a strong customer-focused approach. What you will do as a Reviews Officer • Complete statutory homelessness reviews, including housing register and temporary accommodation suitability cases - Ensure all decisions align with current legislation, statutory guidance, and internal policies - Manage a varied and complex caseload efficiently with minimal supervision - Liaise with service users, internal teams, and external agencies via phone, email, and face-to-face - Accurately record case activity and maintain clear, compliant documentation - Gather, assess, and analyse information to support robust and defensible decisions - Deliver clear, empathetic, and professional communication at all times What you will need as a Reviews Officer • Proven experience completing homelessness reviews (essential) - Experience with housing register and temporary accommodation suitability reviews (essential) - Strong knowledge of homelessness legislation and relevant policies - Experience in statutory decision-making within housing or homelessness - Strong written, numerical, and analytical skills - Experience using case management systems - Excellent communication and interpersonal skills - Ability to work independently in a fast-paced environment What's on offer • Competitive hourly rate of £30.77 (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy and impactful Housing Services team - Potential for contract extension Apply NOW or call Jack on (phone number removed)

Local Authority Housing, Community Homelessness Prevention Officer, Central London Pay rate £30.77 per hour Contract role, Local Authority Housing Services Pertemps are recruiting for an experienced Community Homelessness Prevention Officer in the Central London area. You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following: Experience of working within homelessness services Working knowledge of homelessness legislation, policies, and preventative processes Key Responsibilities Provide early intervention and preventative support to residents at risk of homelessness Manage a complex caseload, progressing cases proactively and independently Work directly with residents in the community, meeting face-to-face and adapting approaches based on individual need Deliver holistic, person-centred support addressing housing, financial, health, family, and wider wellbeing issues Identify early indicators of homelessness risk and take effective preventative action Liaise with residents, colleagues, and partner agencies via email, telephone, and face-to-face contact Build and maintain strong working relationships with internal teams, commissioned services, and voluntary and community sector partners Coordinate multi-agency support to ensure residents receive joined-up, timely assistance Accurately record and document all activity using case management systems and relevant spreadsheets Communicate clearly and effectively, leading all interactions with empathy and understanding Ensure casework and advice comply with homelessness legislation, policies, and local processes Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on (phone number removed) or email (url removed) for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standardsDetails 1 day in office a week £350-£400 per day 6-month initial contractInterested? Get in touch with (url removed) for more details

The Available Homes Officer will oversee the allocation and management of properties, ensuring they are effectively utilised and meet the needs of tenants. This temporary role in the not-for-profit sector is based in London and focuses on delivering excellent service within the property department. Client Details The organisation operates within the not-for-profit sector and is committed to providing quality housing and property management services. As a medium-sized organisation, they are focused on meeting the housing needs of their community while maintaining a professional and structured environment. Description Manage the allocation of properties in line with organisational policies and procedures. Ensure available homes are advertised and allocated effectively to eligible applicants. Coordinate viewings and manage tenancy sign-ups with prospective tenants. Work closely with internal teams to ensure properties are ready for occupancy. Maintain accurate records and update systems with allocation and tenancy details. Respond promptly to enquiries from applicants and tenants regarding available properties. Provide reports and updates on property availability and allocation progress. Ensure compliance with relevant housing regulations and organisational standards.Profile A successful Available Homes Officer should have: Experience in property management, housing services, or a related field. Knowledge of housing regulations and allocation processes. Strong organisational skills and attention to detail. Excellent communication and customer service abilities. Proficiency in using property management systems or similar software. A proactive and solution-oriented approach to challenges. The ability to work effectively within a team and independently.Job Offer An hourly rate between £17.00 and £21.00, depending on experience. A temporary position offering flexibility and the opportunity to make a meaningful impact. Work within a not-for-profit organisation committed to supporting the community. Convenient London location with accessible transport links.If you are passionate about property management and supporting communities, apply now to join the property department as an Available Homes Officer

Complaints Officer (Stage 2) Location: South London Contract: Temporary Hours: 36 per week Pay: £24 - £26 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: * Handle complaints in line with legislation and Ombudsman requirements. * Act as an objective investigator for Stage 2 complaints and formal enquiries. * Work with senior managers to prepare adjudications under statutory procedures. * Promote effective, transparent complaints handling across the company. * Deliver training and guidance to staff on complaints processes and legislation. * Use case management systems to monitor performance and identify trends. * Contribute to service improvement projects and share learning from complaints

Information Governance Officer The role: Working for a large central London based Housing association, you will support the Data Protection Manager in achieving GDPR and data protection compliance. Information Governance / SAR / Data Protection backgrounds will be considered Key Duties: Incident and request resolution Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines Advice First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Activities supporting compliance Review, develop and prepare guidance for staff on all data protection matters on a regular basis Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Undertaking audit risks, identifying issues, agreeing actions and sharing learning and good practice across the business Analysis and reporting Maintenance of logs and registers Maintain the information security breach and subject access request logs Collating of key data protection compliance statistics and performance metrics to the direction of the Senior Data Compliance Officer/Data Protection Officer Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230.I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Support Officer Salary: Up to £37,000 Location: UB8, Uxbridge Hours: Monday–Friday (8:00am–4:00pm or 8:30am–4:30pm) Join a Growing Team on a High-Profile Contract Looking for a role where you can make a real impact and grow your career? We’re hiring a Business Support Officer to join a busy and supportive team delivering a major General Build contract with Islington Council. This is a fantastic opportunity to step into a fast-paced environment where your organisation and coordination skills will be highly valued—and where no two days are the same. This is a fast-paced role where you’ll coordinate repairs, schedule works, and support the smooth running of daily operations. Key Responsibilities • Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives, • Allocate work efficiently to ensure productivity targets and deadlines are met, • Monitor job progress and update systems accordingly, • Act as a central point of contact for operatives, supervisors, and internal teams, • Liaise with clients, including local authority representatives, where required, • Ensure all works are logged, tracked, and completed in line with service level agreements, • Maintain accurate records and ensure data integrity across systems, • Support the wider contract team with administrative and operational tasks, • Assist in resolving scheduling conflicts and responding to urgent or emergency repairs Key Requirements • Previous experience in a Business Support, Scheduling, or Coordination role, • Strong background in social housing and/or facilities management (FM) contracts, • Proven experience in repairs planning and scheduling for trade operatives, • Good understanding of responsive maintenance and property services, • Experience working on local authority contracts is highly desirable Skills and Competencies • Proficient in IT systems and Microsoft Office packages, • Working knowledge of housing management systems, particularly Oneserve, is highly desirable, • Strong organisational and time management skills, • Ability to work in a fast-paced environment and manage multiple tasks, • Excellent communication skills, both written and verbal, • Problem-solving mindset with the ability to prioritise effectively, • High level of accuracy and attention to detail Additional Information • This is a fully office-based role, • The position supports a key contract and requires reliability and flexibility, • Opportunity to support additional contracts as the business grows What We Offer • A supportive and collaborative working environment, • Opportunities for development and progression, • The chance to work on high-profile local authority contracts If you’re organised, driven, and ready to take the next step in your career, we’d love to hear from you

Job Title: Business Support Officer (Repairs Coordinator / Scheduler) Location: Hillingdon (Office-Based) Working Hours: Monday to Friday, 8:00am–4:00pm or 8:30am–4:30pm About the Company We are working with a well-established main contractor specialising in refurbishment projects across multiple sectors. With over 30 years of industry experience, the company has built a strong reputation for delivering high-quality projects and exceptional client satisfaction. Their diverse portfolio includes: Social housing maintenance, Office refurbishment, Building development, Hospital and school refurbishments, High-end residential developments Role Overview We are seeking an experienced and highly organised Business Support Officer (Repairs Coordinator/Scheduler) to support the delivery of a major social housing maintenance contract for a local authority, with opportunities to contribute to additional contracts as the business expands. This is a key role focused on coordinating repairs, scheduling works, and ensuring the smooth day-to-day operation of contract support functions. Key Responsibilities • Organise and schedule repair and maintenance tasks for trade operatives, • Assign workloads effectively to maximise efficiency and meet service deadlines, • Track the progress of jobs and ensure systems are updated in real time, • Serve as the main point of contact for operatives, supervisors, and internal departments, • Communicate with clients, including local authority stakeholders, as required, • Ensure all activities are accurately recorded and completed in line with agreed service levels, • Maintain up-to-date and accurate data across internal systems, • Provide administrative and operational support to the wider contract team, • Manage scheduling challenges and prioritise urgent or emergency repair requests Key Requirements • Experience in a coordination, scheduling, or business support role, • Background within social housing, property services, or facilities management, • Demonstrable experience in planning and scheduling repairs, • Solid understanding of responsive maintenance environments, • Experience working with local authority contracts is advantageous Skills & Competencies • Confident user of Microsoft Office and general IT systems, • Familiarity with housing management systems (Oneserve experience is a strong advantage), • Excellent organisational skills with the ability to manage competing priorities, • Comfortable working in a fast-paced, reactive environment, • Strong written and verbal communication skills, • Proactive problem What’s on Offer Supportive and collaborative working environment Opportunities for career development and progression Exposure to high-profile local authority contracts Stability within a growing and reputable organisation Additional Information Fully office-based role in Uxbridge (no remote working) Requires reliability, flexibility, and a proactive approach Opportunity to support additional contracts as the business grows Apply now to join a forward-thinking contractor delivering impactful refurbishment projects across the UK

Housing Options Officer (Prevention and Relief) Number of Positions: 2 Contract Type: Permanent Working Hours: 37 Salary: £38,009 to £41,506 (inclusive of local weighting) Job Category: Housing Location: Wallfields, Peggs Lane Reference: eastherts/TP/4710/174 Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer-focused environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness and assist customers through all stages of the homelessness process. We have two positions to fill. What will you be doing? In this role, you will: • work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness - determine homeless applications - ensure that customers are kept informed at all stages and issue written notifications of all decisions made About you As an ideal candidate, you will have: • drive and commitment to preventing homelessness - excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations - knowledge of homelessness legislation - strong organisation and time management skills - previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customers What can we offer you? • Opportunities for growth and cross-department working, learning new skills and service areas - 26-29 days’ annual leave rising to 34 days with 5 years' local government service - Usage of our e-fleet during business hours for business-related visits - Employee well-being programme - Employee events group - Regular opportunities to socialise with other teams within the council - Flexible working arrangements, including flexi-time - Up to 50% working from home for eligible posts - Free parking in our offices and select council owned car parks during business hours - Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP) - Local Government pension scheme - Discounts at council-owned leisure centres - Opportunity to network with colleagues across councils in Hertfordshire and the East of England - Professional environment where your career path really matters and your development is supported by the organisation How to apply For an informal discussion about this role, please contact Lynne Mansaray, Senior Housing Options Officer. Closing date: Sunday 26 April 2026 at midnight. Interviews will be held week commencing 4 May 2026. We, as a council, are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website

Adecco are recruiting on behalf of a large public sector organisation for a Complaints Officer (Repairs) to support the effective management of housing repairs complaints and improve resident experience. This is an excellent opportunity for an experienced complaints or customer insight professional who is passionate about service improvement, advocacy for residents, and delivering fair, timely outcomes. Complaints Officer (Repairs) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 6 months Grade 8 - £21.41 per hour PAYE / £28.40 per hour Umbrella Hybrid Working - 2 days per week in office (flexible) IT Equipment Provided ASAP Start About the Role As a Complaints Officer, you will play a key role in ensuring that residents' complaints relating to housing repairs are handled thoroughly, fairly, and in line with policy and the Housing Ombudsman Complaints Handling Code. You will act as an advocate for customers, coordinate responses to complex complaints, and ensure that learning from complaints is embedded into service improvement. Key Responsibilities Investigate and manage housing repairs complaints, ensuring timely, high‑quality responses in line with policy and Ombudsman standards Coordinate complex and high‑risk complaints, including multi‑service case conferences where required Ensure residents are heard and that all eligible elements of complaints are fully investigated Challenge the quality and scope of investigations when necessary to achieve the right outcome Draft clear, customer‑focused responses in plain English Respond to escalated enquiries, including those from elected representatives or MPs Monitor complaint trends, identify root causes, and support service improvement initiatives Ensure learning from complaints is recorded, shared, and implemented across services Maintain excellent record‑keeping and compliance with data protection requirements Build effective working relationships with internal teams, partners, and external agencies What We're Looking For Essential Experience & Knowledge Experience handling complaints, or clear evidence of transferable skills Experience working with the public in potentially stressful or sensitive situations Experience within social housing or a related public service environment Understanding of complaints processes, best practice, and relevant legislation Knowledge of diversity, vulnerability, and equality considerations in service deliverySkills & Abilities Strong analytical skills, including identifying trends and root causes Excellent written communication skills, able to explain complex issues clearly Confidence handling sensitive, complex, or challenging cases Strong organisational skills and ability to manage competing priorities Ability to influence and constructively challenge at all levels A resilient, positive, and customer‑focused approach Confident using Microsoft Office and complaints/case management systems Why Apply? Meaningful work that directly improves residents' lives Opportunity to influence service improvement and organisational learning Support from Adecco throughout the assignment Hybrid working and a collaborative team environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser