Income officer jobs in United Kingdom

The Role Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high‑quality, consistent and customer‑focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision‑making and strong relationship management. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well‑managed neighbourhoods. You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including: • Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required., • Anti‑Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities., • Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise., • Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‑ups, applying judgement in higher‑risk or complex cases, and contributing to reducing void loss., • Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience., • Casework & Partnership Working: managing complex and high‑risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes. This is a two-year fixed term, part‑time (14 hours per week) job‑share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing. The full job description and person specification for the post can be found within our recruitment pack, held on our website, under current vacancies. Working at Cloch It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life. We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods. How to Fit at Cloch Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you: · Communicate clearly, confidently and with empathy · Build strong, positive relationships with tenants and partner agencies · Apply sound professional judgement and take responsibility for outcomes · Balance support with fair and proportionate enforcement · Remain resilient and solution‑focused when managing challenging situations · Live our values through your day‑to‑day approach to housing management What’s Next? To apply, please submit your CV and a supporting letter outlining how you meet the essential criteria for the role. Closing date: 12pm on Tuesday 2nd June 2026 Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services & Communities and the Housing Manager. Interviews are expected to take place week commencing 8th June 2026. All applications are very much welcome at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.

Location: Hybrid (London / UK) Bonus / OTE: Up to 15% performance‑related bonus, linked to delivery against agreed sales and conversion targets Reports to: Head of Fundraising & Communications The Role We are seeking a proactive, delivery‑focused Sales & Marketing Officer to drive earned income,

The London Borough of Camden is seeking a passionate Income Officer dedicated to providing tailored housing income services. This role offers an opportunity to make a real difference in the lives of local residents, supporting them in accessing essential services for stable housing in an inclusive c

At Camden, you’ll receive a host of benefits. At Camden, we want every colleague to feel they belong and can thrive. At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone.

Experience of working in an income-related role within social housing, supported housing, or a similar environment is required. The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both comm

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. We're looking for a kind, compassionate a

A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full‑time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. Being responsible for the collection of rental income

Job Title: Business Rates Officer (Temporary Position) Location: Newham, Greater London Rate: £21.41 PAYE Are you looking for an exciting opportunity to make a real impact in local government finance? Our client is seeking a dedicated Business Rates Officer to join their vibrant team! This temporary role is perfect for someone with a passion for customer service and a knack for numbers. Purpose of the Role: As a Business Rates Officer, you will play a crucial role in administering the billing, collection, recovery, and enforcement of Business Rates. Your work will ensure that income is maximised while providing top-notch customer service. Key Responsibilities: Administration: Manage the full process of valuation, billing, collection, and enforcement of Business Rates in line with legislation and council policies. Customer Service: Address customer inquiries through various channels, providing professional and timely advice on complex legislation and billing issues. Income Collection: Implement effective recovery actions to minimise arrears and maximise income, ensuring compliance with all relevant regulations. Systems & Performance: Utilise council IT systems to maintain accurate records and support audits while striving for continuous service improvement. Knowledge & Development: Stay updated on Business Rates legislation and best practices to enhance your expertise.Essential Criteria: Strong understanding of Business Rates legislation and processes. Excellent numerical reasoning and attention to detail. Experience in a customer-focused environment, handling inquiries effectively. Familiarity with Civica's digital payment system and Academy is a plus!What We're Looking For: A professional, calm approach when handling sensitive situations. Strong communication skills to convey complex information clearly. Ability to work independently and collaboratively within a team.If you're ready to take on this rewarding challenge and contribute to your community, we want to hear from you! Join our client's team and help shape the future of Business Rates in Newham. Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management:- Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. • Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions., • Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations:- Ensure all allocations comply with housing policies and legislation. • Manage tenancy terminations and ensure smooth transitions for tenants., • Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits:- Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. • Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections:- Conduct property visits to monitor tenant wellbeing and property conditions. • Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications:- CIH qualified Level 3 (desirable). • Relevant housing management qualifications. Skills & Experience:- Proven experience in a housing association or similar role. • Strong understanding of Housing Benefit regulations and the Supported Housing sector., • Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Philanthropy Officer Do you have experience or knowledge of major donor fundraising (or transferable relationship-based fundraising/sales experience We’re looking for a motivated and confident fundraiser to join the High Value Engagement team, helping to grow the philanthropy programme and ensure everyone affected by stroke can access the support they need to rebuild their lives. This is a home based role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Position: CE407 Philanthropy Officer Location: Home-based with regular travel to the London office. Occasional national travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £31,700 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 31 May 2026 Interview Date: 1st stage interviews 4 June 2026, 2nd stage 9 June 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Philanthropy Manager, the Philanthropy Officer will manage and grow a portfolio of supporters, focusing on cultivating and stewarding lower-level major donors. You’ll build strong, authentic relationships through thoughtful stewardship, and compelling communications, while identifying new prospects and securing vital income. This is an exciting opportunity to shape a new role, contribute fresh ideas, and work collaboratively across the organisation. Key responsibilities will include: Managing and developing a portfolio of supporters to meet agreed income targets Building and maintaining strong relationships with supporters through high-quality stewardship and engagement Identifying and researching new funding prospects to grow the donor pipeline Developing and delivering compelling written communications, including donor updates and funding proposals About You You will be/ have experience/have a proven record of: A passion for the cause and commitment to supporting people affected by stroke Experience or knowledge of major donor fundraising (or transferable relationship-based fundraising/sales experience) Building and managing effective relationships with a wide range of stakeholders Producing high-quality, engaging written content tailored to different audiences Researching prospects and identifying new funding opportunities To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It’s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Philanthropy, Philanthropy Fundraiser, Philanthropy Fundraising, Major Donor Fundraising, Major Donor Fundraiser, Fundraising, Fundraiser, Sales, Sales Executive, Sales Account Manager, Business Development Manager, Business Development. #INDNFP Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People

Neighbourhood Officer South London | 4 Days Per Week in the Office | Temp to Perm Opprtunity An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a well-regarded Housing Association in South London on an interim basis. This is a hands-on role suited to an experienced housing professional who is confident managing a varied neighbourhood patch and delivering a high-quality tenancy management service to residents. You will play a key role in supporting tenants, resolving complex housing issues and ensuring neighbourhood standards are maintained. Working closely with operational teams and residents alike, you will be responsible for managing a broad range of housing management duties including tenancy management, anti-social behaviour, income recovery, estate management and resident engagement. Key Responsibilities • Managing a full tenancy management caseload across a designated patch, • Dealing with anti-social behaviour, neighbour disputes and tenancy breaches, • Supporting tenants with sustainment and welfare-related matters, • Managing rent arrears and income recovery processes, • Conducting estate inspections and ensuring communal areas are maintained, • Handling void inspections and supporting the lettings process, • Liaising with contractors, local authorities and external agencies, • Preparing legal documentation and attending court where required, • Promoting resident engagement and supporting tenant involvement initiatives About You To be considered, you will need: • Extensive experience within social housing or neighbourhood management, • Strong knowledge of housing legislation and tenancy management, • Proven experience managing ASB and complex tenancy cases, • Experience handling rent arrears and income recovery, • Excellent communication and stakeholder management skills, • The ability to work independently whilst managing a busy and varied caseload, • Experience using housing management systems and Microsoft Office Additional Information • South London based, • 4 days per week office-based, • Collaborative and supportive working environment, • Immediate start available, • Competitive hourly rate depending on experience If you are an experienced Neighbourhood Officer looking for your next interim opportunity and are comfortable working in a fast-paced housing environment, please apply with your updated CV

Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Lettings Officer Based in West London Temp on going £24.65per hour Umbrella To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. Principal Accountabilities and Responsibilities: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help

A reputable housing provider in South London is seeking an experienced Senior Neighbourhood Officer to join their housing operations team on a temp-to-perm basis. Location: South London Rate: £28.50 - £30.00 per hour Umbrella / £22.00-23.50 PAYE (depending on experience) Contract: Temp to Perm Working Pattern: 35 hours per week | 4 days office based | 1 day WFH by agreement Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout South London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within smaller Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of complex cases and support junior staff whilst delivering an excellent resident-focused service. Key Responsibilities Managing a full housing management caseload Leading on Anti-Social Behaviour (ASB), neighbour disputes and tenancy breaches Managing rent arrears and income recovery cases Overseeing void management processes and tenancy sign-ups Supervising and supporting a junior staff Conducting tenancy audits, estate inspections and compliance checks Initiating legal action where required Liaising with maintenance teams regarding communal and property issues Supporting tenant engagement and community initiatives Producing performance and arrears reports for senior managementEssential Experience Minimum 5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Experience supervising or mentoring staff Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membership Income maximisation experienceYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. Additional Information All staff are expected to attend the office on Wednesdays Office located within walking distance of a South London Underground station Immediate interviews and start availableIf you are an experienced Senior Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

Collections Officer – Hounslow Must have driving license amd access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on call as well as two weekends in a month. You will then be allocated to 1 day per week and 1 weekend in a month to be on standby. The weekly standby you will do will run from 6pm-6pm and the weekend standby you cover will be Friday 6pm – Monday 6pm. On the days you are on standby, you may not have any call outs or prebooked visits. On these occasions you would be paid a standby rate of £22 for the full day, you could be called out anytime including late at night. You will work for your team’s region, but you must be prepared to travel up to 50 miles. Please do not apply to this role if you are interested in full time work or have other part time work where you cannot commit to three days during the week and two weekends in a month. FYI - In hours is 8-6pm and out of hours is 6pm-8am • £22 per 24-hour period standby, • £14.50 per hour in hours rate, • £17 in hours call out rate, • £18 out hours prebooked visit, • £37.50 per hour out of hours rate What we are looking for: • Driving license and access to own vehicle, • Attention to detail (proven experience), • Organisation, • Customer service / customer facing experience, • Flexibility, • Somebody comfortable with a week’s course of training

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £21.59 PAYE umbrella rate £28.56 Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Mass Participation and Events Fundraising Lead We are seeking an experienced leader to drive forward the development and implementation of the events and mass participation fundraising strategy. Position: CE405 Mass Participation Lead Location: Home-based, UK Nationwide. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £49,000 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live) Contract: Permanent Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 5 June 2026 Midnight Interview Date: 16 and 17 June 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Head of Regional Fundraising this is an exciting role leading an ambitious vision for this area of the team. Worth currently over £2m annually the charity is looking to grow it’s income from third party and owned products and events. You will provide strategic leadership to the Mass Participation team (2 direct reports and accountability for a further 6) as well as playing an active leadership role across the Regional Fundraising Team and Mass Engagement department, contributing to the wider directorate goals and objectives. You will be an innovative thinker with the ability to review the existing programme, the wider market environment and identify opportunities for supporter acquisition, engagement, and retention. You will oversee a customer-centric approach where supporters receive an outstanding experience and feel proud of their continued contribution. Key responsibilities will include: Developing strategy for events and mass participation products New fundraising product development Strategic leadership of a geographically dispersed team, embedding a culture of high performance Setting meaningful income and expenditure budgets and being able to accurately re-forecast putting action plans in place to mitigate shortfalls. About You We are looking for someone with experience of: Delivering targets with successful outcomes. Developing strategy for events and mass participation products Project planning and problem solving. Delivering formal presentations and public speaking. Budget development, planning and forecasting and an understanding of risk, mitigation and contingency planning. Achieving annual income and expenditure targets. Recruiting, managing, motivating, developing and training staff and/or volunteers. Analysing and interpreting data. You will need a full driving licence and own vehicle (or can demonstrate that you meet the travel requirements of the role which include travelling extensively across the region/country). To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. You will be able to view the role profile when you apply. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It’s only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs. You may also have experience in areas such as Mass Participation, Mass Participation Manager, Mass Participation Officer, Challenge Events, Events Lead, Fundraising Events Lead, Events Fundraiser, Events Fundraising, Regional Fundraiser, Supporter Engagement, Community Fundraiser, Participation, Individual Giving. #INDNFP Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People

URGENT CONTRACT ROLE - INCOME FINANCE OFFICER | WEST LONDON | £20PH I'm currently working with a well-regarded London local authority who are looking to appoint an Income Finance Officer on an initial contract basis. This role would suit someone with experience in: ✔️ Rent arrears recovery ✔️ Income collection / credit control ✔️ Housing income management ✔️ Tenancy sustainment ✔️ Local authority or housing association environments Key responsibilities include: Managing rent and accommodation charge arrears Supporting residents with payment arrangements and benefit claims Reducing arrears whilst maintaining a customer-focused approach Legal escalation, notices and court-related processes Liaising with legal teams, support agencies and housing colleagues Monitoring customer accounts and maintaining accurate records The successful candidate will ideally have: Experience within social housing, local authority or housing associations Strong customer communication skills Experience handling sensitive or vulnerable cases Ability to balance collections with tenancy support Knowledge of arrears recovery and income management processes Approx. £20ph West London / Hybrid Contract role Immediate interviews available If interested, please apply or message me directly for further details. Inventum Group is acting as an Employment Business in relation to this vacancy

Job Title: Member Services Officer Location: King's Cross, London Salary: £24,000 - £26,000 per annum + Fully Paid Travel Job Type: Permanent | Full-Time Join a Friendly and Supportive Team! We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment. Key Responsibilities Provide high-quality support and assistance to members through phone, email, and written correspondence. Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction. Maintain accurate membership records and update internal systems accordingly. Support the administration of member benefits, services, and general account queries. Assist with processing applications, renewals, and membership-related documentation. Work closely with colleagues to ensure all service standards and deadlines are achieved. Handle confidential information with professionalism and discretion.Skills & Experience Required Previous experience within customer service, membership services, administration, or a similar office-based role. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise workloads effectively. Comfortable using Microsoft Office and internal database systems. A proactive and positive attitude with strong attention to detail. Ability to work independently as well as part of a team.Personal Attributes Friendly, approachable, and professional manner. Strong problem-solving and decision-making skills. Highly organised with excellent time management abilities. Reliable, motivated, and adaptable in a busy working environment. Committed to delivering outstanding service to members and colleagues alike.Benefits Competitive salary package. Fully paid travel expenses (up to Zone 9). 22 days annual leave plus bank holidays. Company pension scheme with employer contributions up to 10%. Private medical insurance. Life assurance and income protection cover. Ongoing training and career development opportunities. Supportive, inclusive, and friendly workplace culture.Apply Today! If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you. Submit your application today and take the next step in your career as a Member Services Officer! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould.Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner

Rental Income Support Officer Location: London Working pattern: Hybrid, 2–3 days on site Contract: 3 months initially Rate: £23.94 per hour PAYE / £30 umbrella An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies. You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care. Responsibilities Manage a patch of rent accounts and act as the first point of contact for rent-related queries. Take early action on arrears through phone calls, home visits and case follow-up. Negotiate and monitor affordable repayment agreements. Draft clear, tailored correspondence to residents. Prepare cases for court officers and support possession and stay hearings. Attend evictions where required. Work with tenancy teams, welfare benefit officers, debt advice agencies and social care. Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy. Identify vulnerable residents and make appropriate referrals to specialist support services. Maintain accurate records, reports and case notes. Support the wider team through cover, training and shared best practice.About you Experience of income management in social housing or local government. Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol. Confidence negotiating sustainable repayment plans. Strong communication skills and a customer-focused approach. Ability to manage a busy caseload independently. NEC, Voidscope or RentSense experience is highly desirable.This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents. Apply now for immediate consideration. Rental Income Support Officer, Income Recovery Officer, Rent Arrears Officer, Housing Income Officer, Social Housing, Local Authority, Housing Benefit, Universal Credit, Tenancy Sustainment, Court Pre-Action Protocol, Possession Hearings, Rent Collection, Debt Recovery, Welfare Reform, NEC, Voidscope, RentSense, London Jobs, Hybrid Working

360 Connections Group Ltd are leaders in the placement of personnel within the industrial sector. The Production Documentation Officer will be responsible for all production documentation, within their Team, and for providing training on new processes / procedures and will support and train new staff. The Role: • All documentation relating to the companies products are kept within Quality Management System (QMS) and adhere to Data Integrity (see POL-002)., • Understanding and adhering to cGMP environment requirements, • Responsible for completing (reviewing and booking into SAP) all necessary production records., • Responsible for requesting all necessary production records from QA to meet the requirements of the production schedule., • Conducting training for new procedures when required., • Responsible for setting up, including preparing rework procedures, and coordinating any rework or hand-packing jobs, • Providing training to new operators/temps, ensuring best practice is adhered to at all times Qualifications & Skills: • English and Maths to GCSE Grade C or above (or equivalent), • Ability to work accurately, with attention to detail, • Ability to work with limited supervision and use own initiative, • Good communication skills, both written and verbal, • Ability to recognise and work with good hygienic practices, • Coaching and listening skills Desirable, • GMP Training Good technical knowledge Pay & Benefits: • £(phone number removed) per annum, • 25 days holiday plus Bank Holidays, • Generous pension scheme, • 1 Rescue Day (extra day off to be used in the year), • Life assurance x 4 basic salary, • Income Protection 75% salary for up to 5 years If you meet the above criteria and are ready for a new and exciting opportunity, apply now

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months. Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: • Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply

Lettings Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary until September 2026 Location: Wembley HA9About the Role We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers. Day-to-Day Responsibilities Coordinate all aspects of the lettings process for void properties Arrange and conduct property viewings and tenancy sign-ups Act as the first point of contact for customer and stakeholder queries Manage documentation for viewings, sign-ups, and tenancy handovers Maintain accurate records and update housing systems in real time Liaise with contractors, surveyors and internal teams to progress void works Monitor turnaround times and ensure properties are relet within target Complete affordability assessments and pre-tenancy checks Handle customer enquiries and complaints, ensuring timely resolution Ensure compliance checks and certification are completed before tenancy starts Prepare and issue tenancy induction packs Record and manage property and customer data, including CORE logs Coordinate appointments and bookings across multi-agency teams Track contractor performance and escalate issues where required Support KPI monitoring and assist with invoice processing Identify hard-to-let properties and suggest improvements Attend and minute meetings with stakeholders and contractorsRequired Skills & Experience Experience delivering customer-focused support in a fast-paced environment Strong administrative experience, managing processes and documentation Accurate data input and experience maintaining confidential records Ability to handle sensitive information appropriately Excellent communication skills (written and verbal) Ability to deal with challenging or vulnerable customers professionally Strong organisational skills and ability to manage competing priorities Comfortable using Microsoft Office, Teams, and housing/CRM systems Ability to work collaboratively with internal teams and external partners Experience within a social housing or local authority settingTo apply for the Lettings Officer position, please submit your CV detailing your relevant experience

We are almost two years into our ambitious organisational strategy, and this is an exciting moment to join Cycling UK as our Senior Fundraising Officer. Cycling UK’s public fundraising programme is at a pivotal stage of development. As our Senior Fundraising Officer, you will lead the development and optimisation of multi-channel fundraising activity, using data, insight and testing to grow income, improve supporter value and expand reach into new audiences. The role is responsible for individual giving, challenge events, community-led fundraising (including virtual challenges), lottery and raffles. You don’t need to be a cyclist to work at Cycling UK, but you do need to have a strong commitment to our work. This is a senior role with responsibility for driving income growth, campaign performance and audience development across Cycling UK’s public fundraising programme. The role plays a key part in building long-term supporter relationships and strengthening Cycling UK’s public fundraising capability. As our Senior Fundraising Officer you will lead the development of a more relationship-led approach to fundraising, building pipelines, improve supporter experience, and deliver the organisation’s new fundraising strategy. We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. The role is home based in the UK, with regular meetings in London and travel across the UK as required. Applications close at 9:00am on the closing date shown REF-(Apply online only)

About The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England. About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income. About The Candidate We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be: A confident, capable communicator with knowledge of a range of methods to problem solve Customer focused with great customer service experience and the ability to engage with challenging customers Able to inspire and engage others, and enhance learning through reflection and positive risk taking. A natural people-person and team player. Excited by developing and implementing savvy new ideas. Unfazed by having several competing priorities to manage. Able to use technology in day-to-day work.Benefits of working as an Income Management Officer In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes, 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays A high street discount scheme (great savings both online and in-store) Pension with life assurance Health assistance programme Training opportunities to aide your own personal and professional development About The Company A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Job Title: Customer Service Officer - Membership Location: Kings Cross, London Remuneration: £24,000 - £26,000 per year Plus fully paid travel!! Contract Details: Permanent, Full-Time Join Our Dynamic Team! Are you a motivated and enthusiastic individual looking to make a difference in a friendly environment? We are on the hunt for a Customer Services Officer to join our small yet vibrant team! Responsibilities: Process all insurance claims, including sickness and life insurance claims. Assist customers with factual inquiries via phone, email, or letter. Respond to customer requests for information about our products. Maintain high levels of integrity while managing sensitive information.Required Skills/Experience/Qualifications: Preferably have knowledge or experience in the insurance / membership industry. Strong communication and time management skills. Proficient in computer literacy.Professional Competencies: Self-starter with a knack for meeting deadlines. High integrity and self-motivation. Creative thinker capable of problem-solving. Attention to detail and effective multi-tasking abilities. Excellent analytical and organisational skills.What's on Offer: Full-time permanent employment with a competitive salary. 22 days of holiday plus bank holidays (pro-rata). Paid public transport to/from work (up to zone 9). Company matches pension contributions up to 10%. Life Insurance & Income Protection Insurance. Private Health Insurance. A warm, friendly, and professional working environment. Closing Date for Applications: Don't miss out on this fantastic opportunity! Apply today to join our friendly team and make a positive impact in the world of member services! ✨ We can't wait to meet you! ✨ Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Funding and Operations Officer Bromley £23.95 per hour PAYE Full-time contract Initially fully onsite, with the possibility of hybrid working (up to 2 days from home per week) following induction Key Requirements & Experience: Previous experience using the Academy benefits processing system within a local authority environment to administer Housing Benefit and/or Discretionary Housing Payments (DHP) is highly desirable. Extensive experience in assessing and determining Discretionary Housing Payment applications is essential, including reviewing income and expenditure, applying current legislation and council policy, calculating awards, and issuing clear decision notifications. Ability to manage a high-volume caseload accurately and efficiently while maintaining compliance with statutory regulations, audit requirements, and service level agreements. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement. Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and customer service and will liaise with Branch Operations Staff in execution of these duties. Whilst specific duties may be allocated by the Branch/relationship Manager, this is strictly on the basis the RSO is only following duties outside of scope of regulations as set by the Certification Regime Such as; • Credit Proposal Processing Prepare Various types of proposals for credit facilities, Ensure Cps go through a full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc. • Relationship Facilitation & Service Follow a structured process as assigned by RM/SRM to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls. • Analysis/Documentation Support Maintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities. Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates to SRM on performance of accounts allocated. Propose renewal of limits, Maintain insurance policies, Stock reports etc SKILLS • Financial analysis, • Credit writing skills, • Working level general understanding of Legal documentation, property insurance documents and valuation reports, • Computer literate with working knowledge of word processing and database software as well as competent in internet usage • Strong verbal and written communication skills, • Preferably bilingual (English and Urdu / and or Punjabi), • Willing team player, • Knowledge of banking operations and regulations

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing • Delivering a high-quality housing management service across a patch of properties, • Managing tenancy and estate management issues, ensuring residents receive an effective and customer-focused service, • Carrying out regular estate and block inspections, identifying repairs, health & safety concerns and environmental issues, • Managing anti-social behaviour cases, safeguarding concerns, fly-tipping and tenancy breaches, • Supporting void and lettings processes to minimise turnaround times and maximise occupancy, • Working proactively to improve income collection and reduce rent arrears, • Investigating tenancy issues and preparing documentation for legal action and court where required, • Building strong relationships with residents, resident associations, local authorities and external partners, • Supporting vulnerable residents and signposting to relevant support agencies where appropriate, • Ensuring residents are actively engaged in decisions affecting their communities, • Maintaining accurate records and updating housing management systems, • Working collaboratively with internal teams, contractors and multi-agency partners to deliver excellent housing services What You Will Need • Experience working within housing management or a similar customer-facing housing role, • Good understanding of housing legislation, tenancy management and landlord responsibilities, • Experience handling ASB, tenancy breaches and resident complaints, • Strong communication and customer service skills, • Ability to manage a varied workload and work independently, • Experience supporting vulnerable residents and working with partner agencies, • Strong IT and case management skills, • Full UK driving licence and access to a vehicle

Chief Finance Operations Officer (CFOO) Global non-profit Organisation | Remote (UK based) with occasional international travel Standard 8 is supporting an international, mission led organisation operating across multiple countries, delivering large-scale programmes, events and initiatives. This is not a traditional CFO role. It’s a multi focus leadership position combining financial oversight with operational ownership, ensuring global programmes are delivered smoothly, compliantly and without friction. You’ll work closely with senior stakeholders, international teams and partners to bring structure, clarity and control to a complex, multi-entity environment. What you’ll be doing • Leading financial governance across multiple international entities, • Owning budgeting, funding allocation and financial planning across programmes, • Ensuring alignment between income (donations, funding, sponsorship) and spend, • Overseeing global operations where finance, admin and delivery intersect, • Managing cash flow, payments and financial controls across jurisdictions, • Supporting compliance across frameworks such as AML, GDPR and payment regulations, • Improving systems, processes and reporting to support scale and reliability What we’re looking for • Senior finance leadership experience (CFO / Finance Director level), • Proven background in multi-entity, international environments, • Experience operating in complex or evolving organisations, not just structured corporates, • Strong understanding of governance, compliance and cross-border financial operations, • Ability to balance rigour with pragmatism, you know when “good enough” is enough, • Comfortable working closely with boards and senior stakeholders Highly desirable • Experience within non-profit, NGO, or mission-led organisations, • Exposure to donor funding, grants, or programme-based financial models, • Background in global events, media, fintech or international scale-ups, • Experience building or improving financial and operational systems in-flight Why this role stands out • Genuine global remit across multiple countries and programmes, • High-impact role with direct influence on delivery and operations, • Opportunity to shape systems and structure, not just maintain them, • Mission-led environment with real-world impact

Chief Executive Officer | Fintech | Embedded Finance | Payments Innovation London & Travel Competitive Benefits + Base Salary 150k and 180k doe + Equity + Bonus Our client is an ambitious early-stage fintech business focused on transforming how people access retirement income through embedded finance, digital payments and digital wallet technology. Operating at the intersection of pensions, payments and fintech innovation, the business has developed a highly differentiated proposition with significant market potential. This is a rare opportunity to join at a pivotal stage of growth, leading strategy, driving commercial traction, securing strategic partnerships and helping position the business as a credible and scalable platform within an evolving financial services market. The successful candidate will bring strong commercial and strategic leadership experience gained within fintech, payments, embedded finance, WealthTech or regulated financial services, alongside the ability to operate effectively within a high-growth and entrepreneurial environment. Our client is particularly interested in speaking with individuals who can demonstrate: Experience leading growth, scaling or commercial transformation within a fintech or regulated technology business Strong strategic partnership and commercial development capability Exposure to fundraising, investors and board-level stakeholder management Experience operating within regulated financial services environments * The ability to balance strategic thinking with hands-on delivery and execution This opportunity would suit a commercially driven and strategically credible leader excited by the challenge of building and scaling a differentiated fintech proposition within a large and evolving market. Alongside a highly competitive package, the role offers a meaningful equity opportunity and the chance to play a key role in shaping the future direction and long-term success of the business. Immediate availability or short notice period would be highly advantageous. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful

Temporary Accommodation Officer Location: South East London Contract: Temporary / Ongoing Rate: £26.80 per hour (Umbrella / Limited) Working Pattern: Mon to Fri 9am to 5pm Hybrid – 2 days in the office, 3 days remote We are currently recruiting for an experienced Temporary Accommodation Officer to join Lewisham Council, delivering a people-focused income collection and arrears recovery service to support residents and sustain tenancies. Main Purpose of the Role To provide an effective, resident-focused income collection service that maximises rental income and minimises rent arrears, while supporting residents living in temporary accommodation. Key Responsibilities Proactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained Engage with residents via telephone, home visits, and office interviews Support residents to maximise income and prevent financial exclusion Represent Lewisham Council in County Court possession proceedings Maintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies Ensure all arrears recovery actions are completed within agreed timescales Attend evictions when required, completing inventories and arranging removals and storage of goods Work closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options Liaise with internal teams to resolve issues such as disrepair, succession, or abandonment Meet individual and team performance targets relating to income collection and customer service Provide training and induction support to new staff and work placements Deliver excellent customer service at all times and take responsibility for personal development Comply with all Lewisham Council policies, including Health & Safety and Equality & DiversityKey Requirements Experience in temporary accommodation, income recovery, or housing management Strong knowledge of arrears recovery processes and tenancy sustainment Experience representing or supporting cases at County Court (desirable) Excellent communication and customer service skills Ability to manage a busy caseload in a performance-driven environment Strong organisational skills and attention to detail Experience working within a local authority or public sector housing service PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email

Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 3 Months £24.61 to £26.92 Per Hour (Umbrella) £18.78 to £19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney, one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud. Key Information Post Title: Payroll Officer Directorate: Chief Executive Service: HR & Traded Services: Payroll Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) - ITRENT EXPERIENCE IS ESSENTIAL FOR THIS ROLE Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI). System Experience: Demonstrable experience processing a range of transactions using IRETNT /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines, and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy