Cheltenham
AJ Chambers is partnered with an international law firm recruiting for a Legal PA in their Cheltenham office. This is an excellent opportunity for an experienced Personal Assistant or Client Services professional to join a collaborative team within a highly regarded organisation. Key Responsibilities Project Coordination • Distribute and co-ordinate support for client projects., • Set up processes for client matters in liaison with Partners, Fee Earners, and client contacts., • Support with the preparation of pitches, presentations, events, and other business development initiatives., • Identify and implement process improvements to enhance client service delivery. Client Relationship Management • Ensure client-related correspondence is directed appropriately., • Actively support relationship management and client care., • Maintain accurate client data within the CRM system (currently InterAction)., • Communicate with external clients independently or on behalf of Partners and Fee Earners., • Arrange client meetings and manage responses to client queries., • Ensure client terms of business are in place and follow up as necessary. Communication • Manage internal and external queries by phone and email., • Liaise with Business Resource teams on behalf of Partners and Fee Earners., • Work closely with the Client Service Lead to arrange cover during absences. Financial Support • Assist with timely and accurate time recording., • Liaise with Finance teams on invoicing, billing, expenses, and accounts., • Process invoices and expenses through online systems (currently Chrome)., • Support billing and credit control processes., • Generate financial and time reports as required. Administrative Support • Oversee distribution of work and monitor task progress within the Client Services team., • Manage diaries, meeting arrangements, and travel bookings for Partners and Fee Earners., • Coordinate room bookings, technology, and catering for meetings., • Supervise administrative tasks including filing, record keeping, photocopying, and scanning., • Open, close, and maintain client files., • Ensure effective systems are in place to track and complete short- and long-term tasks. Experience Required • Previous experience as a PA, EA, or Client Services Assistant within a professional services or legal environment., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication skills, both written and verbal., • Confident using CRM systems and business software (experience with InterAction, Outlook, and 3E desirable)., • A proactive, adaptable, and client-focused approach. For more information, please apply directly or contact Jess at AJ Chambers.