Monitoring jobs in St Albans - Page 2Create job alerts

A leading luxury elderly care provider in Hatfield is seeking a compassionate Senior Care Assistant to support the Care team in delivering high standards of personal care. Responsibilities include monitoring residents' wellbeing, assisting with medication, and facilitating communication between resi

A leading sports marketing agency in London is seeking a Systems Engineer to design and maintain complex broadcast systems. This role involves automation, security implementation, and collaboration with engineering teams to ensure high availability and performance of the systems.

As a Senior Manager, Tax – Technology, you will manage the roadmap for use of technology within the Central Tax team as well as managing the estate of technology solutions used. Managing the effective introduction of automation and technology tools into the tax compliance and monitoring proces

Role Profile – Brand Reputation Executive Role Purpose The Brand Reputation Executive is responsible for monitoring, analysing and responding to guest feedback across key online review platforms, including Tripadvisor and Facebook. This role focuses on managing web-based complaints, ensuring timely and empathetic responses within agreed SLAs, protecting brand reputation, and driving continuous improvement in guest sentiment and ratings. Working cross-functionally with Marketing, PR, Operations, Contact Centre and Insights teams, the role identifies recurring complaint themes, escalates high-risk issues, and delivers actionable insight to improve the overall customer experience. Key Responsibilities Manage and respond to 100% of online reviews across key platforms within defined SLAs. Handle, resolve and escalate complex or high-risk web complaints appropriately. Identify recurring complaint themes and share insights to reduce negative sentiment. Track and report on KPIs including review volume, ratings, response time and sentiment trends. Produce regular reputation dashboards and performance reports for senior stakeholders. Maintain clear escalation and incident response processes for brand-damaging content. Support positive brand visibility by amplifying strong reviews and aligning messaging across teams. Key Deliverables: 100% online review response rate within SLA. Monthly digital reputation performance reporting. Role Requirements Essential Experience Proven experience managing web-based complaints and responding to online reviews in a customer-facing environment (ideally travel, hospitality or leisure). Experience handling sensitive or escalated cases on public platforms. Background in customer experience, digital, PR or service operations. Skills & Capabilities Excellent written communication skills and ability to adapt tone of voice. Calm, solution-focused approach to public complaint handling. Strong data literacy and ability to translate sentiment insights into action. Understanding of how online reviews influence brand reputation and visibility. Confident engaging and presenting to stakeholders at all levels. Backgrounds from either Customer Complaints, Web Complaints or Marketing would be considered. TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you'll be doing You'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we're looking for You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What youll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Location: Hatfield minimum two days per week onsite Hours: 37.5 Role Type: Permanent TPBN1_UKTJ

Based - St Albans, AL1 2RE - 50% office based, 50% WFH 13 Month FTC We're looking for a Legal Counsel to join our highly regarded Legal & Secretarial team on a fixed-term basis. This is a fantastic opportunity to gain broad, hands-on in-house experience within a fast-moving, collaborative environment, supporting both UK and international operations. You'll act as a trusted business partner, providing pragmatic legal advice across a wide range of commercial, marketing, compliance and intellectual property matters, while working closely with stakeholders across the business. You'll also gain exposure to a wide variety of legal work across UK and international markets and work within a supportive team environment with opportunities to continue developing your legal skills What you'll be doing? Commercial & Contracting Draft, review and negotiate a wide range of commercial agreements, including NDAs, procurement and sales contracts, distribution agreements and terms & conditions Advise commercial teams on contract interpretation and risk, supporting strong commercial outcomes Marketing & Advertising Review product packaging to ensure legal and regulatory compliance Draft and review promotional terms and advertising materials in line with the Code of Advertising Practice and relevant legislation Compliance Support the implementation and ongoing monitoring of the company's compliance programmes, including Competition Law, Anti-Bribery, Sanctions and Data Protection Help develop and deliver training materials, monitor attendance and respond to business queries Intellectual Property Support trade mark clearance searches (UK and international) and manage external counsel where required Review trade mark watch notices and handle IP-related queries from the international business Draft licences, consents and other IP-related documentation General Legal Support Assist with corporate activity and M&A Provide legal support to Finance, HR, Operations and other functions Support dispute resolution matters and undertake legal research as required What we need from you? We're looking for a proactive, commercially minded lawyer who enjoys working at pace and collaborating closely with the business. You'll have: Qualification as a Solicitor in England & Wales (or equivalent international qualification), ideally 2-6 years' PQE Experience working in a fast-moving environment with a hands-on approach Strong drafting, negotiation and communication skills Excellent attention to detail and high professional standards The ability to manage multiple priorities and build effective relationships across all levels A values-led approach, with strong alignment to Premier Foods' culture What we offer you in return Competitive salary Company Pension & Private Medical Car Allowance Bonus Holiday Purchase scheme Sharesave scheme Access to learning and development programmes. Wellbeing support and employee assistance programme. Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect Ready to apply? Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you. At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need. TPBN1_UKTJ

Legal Counsel Based in St Albans/50% WFH Permanent We're one of Britain's biggest food companies with a broad stable of leading brands; brands which you can find inaround 94% of British households, as well as a growing number of international markets. We are listed on the UK Stock Exchange, have annual revenues of in excess of £1bn and employ over 4,000 colleagues across our 14 locations.Our brands include Mr Kipling, Merchant Gourmet, Cadbury (under licence), Bisto, Batchelors, Ambrosia, Sharwood's,Oxo, Loyd Grossman, Homepride, Saxa, The Spice Tailor, Fuel 10k and McDougall's. Our UK Business Unit is responsible for developing our portfolio of leading brands in the following key categories:Flavourings & Seasonings, Cooking Sauces & Accompaniments, Quick Meals & Soups, Ambient desserts, Sweet Treats. Our International Business Unit is focused on developing new markets for our brands around the world, including keystrategic markets in Australia, USA, and Republic of Ireland, and other markets such as Middle East, South Africa and Canada. The Legal and Secretarial Department's role is to ensure that Premier Foods plc, and its subsidiaries, comply with theirlegal, regulatory and corporate governance obligations. This is a small central team that is highly-regarded, impactful and moves with pace and has a focus on business partnering. The job offers a great opportunity to gain a wide variety ofexperience in the domestic and international markets. We will provide support for continued development of your legal skills What we need from you...? Admitted as a solicitor in England (or an equivalent international qualification)(ideally NQ-4 PQE) Must thrive and enjoy working in a fast moving environment Ideally Procurement experience Must act in a professional manner at all times Must be proactive, show initiative, with a hands-on attitude Must be able to multi-task and instinctively be able to deal with a wide range of contacts (internal colleagues, external suppliers, key stakeholders); You will be someone who has high standards and attention to detail and who continually seeks a better way to do things Well-developed verbal and written communication skills What you'll be doing...? Commercial Drafting, reviewing and negotiating a variety of legal documents (e.g. NDAs, letters of variation, extensions, procurement contracts , sales contracts, distribution agreements, terms and conditions of sale and purchase, letters of termination etc) Provide advice to the commercial teams on interpretation of contracts with a view to delivering the desired Premier position Marketing and Advertising Review of product packaging and liaising with the brand and regs teams, as necessary, to ensure product packaging is compliant The drafting and review of promotional terms and conditions and advertisements for legal compliance and creating solutions to change advertisements etc to ensure compliance with the Code of Advertising Practice and other relevant laws Compliance Support the implementation and ongoing monitoring of Premier's compliance programme including Competition, Anti-Bribery, Sanctions and Data Protection laws Organising and creating training materials, monitoring attendance and spotting compliance issues, when dealing with other matters, and answering questions raised by the business Intellectual Property Drafting NDAs/reviewing NDAs received from third parties Undertaking trade mark clearance searches for UK and Intentional, including assessing when external counsel will be required to conduct full clearance searches, and managing external counsel with the clearance searches Reviewing trade mark watch notices and escalating any which may be an issue to the relevant member of the legal team Handling ad hoc queries from theInternational team on whattrade markswe have registered and where Drafting letters of consent to use our brands Drafting trade marklicences What we offer you in return...? Competitive salary Car Allowance Bonus Up to 7.5% pension Life assurance Wide range of online and in-house training Access to an employee discount scheme, with access to hundreds of nationwide retailers Ready to apply...? Click apply, submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you. A great British food company Premier Foods is one of Britain's biggest listed food companies, employing over4,000 colleagues at 13 manufacturingsites and offices up and down the country. Many of our brands have been part of UK lifefor more than a century and you'll find them in 90% of British households. At Premier foods we believe in inclusion, authenticityandindividuality.We aim to ensure all existingand futurecolleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to workno matter who they are, what they look like, who they love or what they believe in.Our culture is one where everyone is welcome. TPBN1_UKTJ

Complaints Resolution Manager (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £41,725 per annum Permanent, Full Time 37 hours per week Thrive Homes is recruiting a Complaints Resolution Manager to lead the effective delivery of its complaints service. This role will take responsibility for managing complex and escalated cases, coordinating engagement with the Housing Ombudsman, producing reports and insight, and ensuring that learning and service improvements are embedded across the organisation. We are looking for an individual with strong complaints and regulatory expertise, proven experience handling complex cases, and confidence working with data, reporting, and senior stakeholders. Other Responsibilities: Provide line management and professional support as required, ensuring the complaints service operates effectively and colleagues are supported in line with organisational policies. Investigate, respond to and resolve complaints, including complex or escalated cases, and provide operational cover within the complaints service as needed to maintain continuity. Act as Thrives lead operational contact for Housing Ombudsman investigations and engagement, coordinating responses, evidence, case reviews, overseeing follow-up actions, and briefing colleagues on outcomes and emerging themes. Carry out quality assurance of complaint responses to ensure accuracy, fairness, tone and compliance, identifying areas for improvement and supporting consistent standards. Produce compliance, performance and insight reports, including caseload, workload and resource forecasting, and coordinate statutory and regulatory returns. Review trends, recurring issues and post-investigation learning, working with colleagues to monitor actions and reduce repeat complaints and escalation. Prepare for and participate in audits, self-assessments and compliance reviews, ensuring evidence is available and actions are progressed. Support the Head of Customer Insight & Experience in evidencing how feedback drives improvement, including contributing to workshops or learning activity where required. Facilitate customer involvement in complaints assurance or feedback activity where required. Requirements: Substantial experience in complaints handling within social housing or a regulated environment Including knowledge of the Housing Ombudsman Complaint Handling Code and wider regulation (e.g. RSH, TSMs). Experience managing complex or escalated complaints. Evidence of personally handling or leading complex cases and working across teams to reach resolution. Experience responding to or coordinating Housing Ombudsman investigations or enquiries Including preparing evidence, reviewing cases or managing follow-up actions. Producing complaints reports and working with data. Evidence of analysing complaints data, producing reports, using spreadsheets or manual data handling to identify trends or risks. Leading or coordinating service improvements from complaints or audits Evidence of identifying learning and managing or monitoring actions to deliver improvements. Evidence of responsibility for outcomes, performance, delivery of standards or supporting colleagues in a senior or lead role. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2 nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing. TPBN1_UKTJ

Complaints Resolution Team Leader (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsmans Complaint Handling Code, relevant regulatory requirements, and Thrives internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2 nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing. TPBN1_UKTJ

Junior Geoenvironmental Engineer Reference: BY186629 Salary: £26,000 - £29,000 Location: St Albans Are you a recent engineering geology or geotechnical engineering Masters degree graduate with an interest in ground investigation? This geotechnical and environmental consultancy are seeking an ambitious Junior Geoenvironmental Engineer to join their team near St Albans. You'll be joining a specialist team who will provide excellent training on a range of projects - a great way to kickstart your career. The Junior Geoenvironmental Engineer selected will be offered: • A competitive salary (£26,000-£29,000) * Enhanced company pension and benefits including private healthcare. * Industry leading training. * Continued Professional Development encouraged. * Varied work and career progression opportunities. The Junior Geoenvironmental Engineer selected will be assisting with site walkovers, writing factual and interpretive reports, carrying out soil and rock logging, groundwater and gas monitoring, trial pitting, carrying out phase 1 desk studies and observing day to day tasks to develop knowledge. To be considered for this Junior Geoenvironmental Engineer role you must therefore: • Have a degree in engineering geology, geotechnical engineering, or geoscience (ideally Masters). * Candidates must also hold a full UK Driving Licence. * Have a full right to work in the UK. * Live in or commutable to St Albans and surrounding areas. * Hold a full UK Driving Licence. We have many more vacancies available on our website. This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.

KS3/KS4 Teaching Assistant (Hemel Hempstead) Pay: £90 to £110 per day (dependent on experience, training, qualifications) Location: Hemel Hempstead (KS3/KS4 Secondary School) Are you passionate about Education and Training and ready to make a difference in a vibrant secondary school environment? Academics Ltd is currently seeking a KS3/KS4 Teaching Assistant to work with students in Hemel Hempstead. This is an exciting opportunity to support both Key Stage 3 and Key Stage 4 learners in their educational journey, helping to foster a positive and supportive learning atmosphere. The Role: As a KS3/KS4 Teaching Assistant, you will play a crucial role in providing classroom support, assisting teachers with lessons, and working closely with students to help them achieve their academic goals. This position offers the chance to gain valuable experience in Education and Training, perfect for those looking to further their careers in the education sector. Responsibilities: Assisting in the classroom for KS3/KS4 lessons. Supporting individual or small groups of students with their learning. Helping to create a positive and inclusive learning environment. Collaborating with teachers to deliver engaging and effective lessons. Monitoring student progress and providing feedback to teachers.Benefits of Working With Us: Competitive pay ranging from £90 to £110 per day, depending on experience, training, qualifications. Opportunity to work in a supportive and innovative school in Hemel Hempstead. Access to valuable professional development and ongoing Education and Training opportunities. Chance to make a real impact on students' education at a respected secondary school. Flexible working arrangements, offering a variety of school placements in Hemel Hempstead and surrounding areas.Requirements: Previous experience as a Teaching Assistant, ideally within a KS3/KS4 setting. A valid Enhanced DBS check (or willingness to apply for one)If you're looking to further your career as a KS3/KS4 Teaching Assistant and are excited about the opportunity, we'd love to hear from you! Apply today and join a team that is committed to shaping the future of young learners. Academics Ltd is acting as an employment agency in relation to this vacancy. All applications will be subject to our standard recruitment and vetting checks

Learning Support Assistant (LSA) within St. Albans Job Description: We are currently seeking a dedicated and compassionate Learning Support Assistant to join our team. As a Learning Support Assistant, you will work closely with students who require additional support to help them achieve their full potential. Your primary responsibilities will include: Providing one-on-one assistance to students with learning difficulties or disabilities, both in and out of the classroom. Supporting the classroom teacher in implementing individualized education plans (IEPs) and adapting teaching materials to meet the diverse needs of students. Assisting with classroom management and ensuring a positive and inclusive learning environment for all students. Monitoring student progress and providing feedback to the teacher and parents/guardians as required. Collaborating with other members of the school staff, including special education teachers, counsellors, and therapists, to ensure a coordinated approach to student support. Requirements: Previous experience working with children or young adults in an educational or childcare setting preferred. Knowledge of special educational needs (SEN) and strategies for supporting students with diverse learning needs. Excellent communication and interpersonal skills, with the ability to build positive relationships with students, teachers, and parents/guardians. Patience, empathy, and a genuine passion for helping students overcome challenges and reach their full potential. Relevant qualifications or certifications in education, childcare, or special education preferred but not essential. Benefits: Competitive salary and benefits package Opportunities for professional development and career advancement A supportive and collaborative work environment The opportunity to make a meaningful difference in the lives of students If you are a compassionate and dedicated individual with a passion for supporting students with diverse learning needs, we would love to hear from you. #Learning Support Assistant #Learning Support Assistant #Learning Support Assistant #St. Albans #St. Albans #St. Albans #St. Albans #Education and Training #Education and Training #Education and Training TPBN1_UKTJ