Operational excellence jobs in CrowthorneCreate job alerts

Description Technical Lead - Systems Engineering Location: Farnborough, or other Leidos UK Offices with flexibility to work from home dependent on business demands Looking for an opportunity to make an impact? About the Role Leidos is seeking an experienced Technical Lead (Systems Engineering) to play a pivotal role on a critical national infrastructure Programme, one of Leidos UK’s flagship delivery programmes supporting a high‑profile government customer. The Technical Lead will provide hands‑on technical leadership across complex, multi‑supplier systems, applying systems engineering best practice to the design, integration, change and assurance of mission‑critical IT services. Working closely with the Chief Engineer, Architects, Project Managers, Infrastructure, Networks and Software teams, the role ensures that solutions delivered by Leidos are technically sound, secure, and fit‑for‑purpose. This is a leadership role that combines deep technical expertise, systems thinking, and stakeholder engagement, with accountability for guiding teams through change, risk and technical decision‑making. What will I be doing? Technical Leadership • Act as Technical Lead for systems engineering activities within assigned workstreams or projects., • Provide authoritative technical direction across on‑premise and cloud‑hosted systems, ensuring coherence across infrastructure, networks, applications and services., • Lead technical decision‑making, trade‑offs, and design assurance in line with programme and customer requirements. Systems Engineering & Design • Apply Systems Engineering principles across the full engineering lifecycle (V‑Model), including requirements, design, integration, verification and transition to service., • Own and assure key engineering artefacts, including impact assessments, high‑level and low‑level designs, and technical change documentation., • Ensure designs are aligned with programme architecture, security constraints, and operational needs. Change & Impact Assessment • Lead the technical impact assessment of Requests for Change (RFCs) and new requirements., • Clearly define technical scope, dependencies, risks and estimates for change delivery., • Support Project Managers with technically robust inputs to planning, costing and scheduling. Stakeholder & Customer Engagement • Work directly with customer technical stakeholders to elicit, clarify and refine requirements., • Act as a trusted technical authority, able to explain complex technical topics clearly to both technical and non‑technical audiences., • Collaborate effectively across Leidos engineering disciplines and third‑party suppliers. Governance, Quality & Assurance • Ensure compliance with Leidos engineering standards, programme governance, and security policies., • Identify technical risks early and define mitigation strategies., • Support technical reviews, audits, and assurance activities as required. Mentoring & Capability Development • Provide technical mentoring and coaching to junior and mid‑level engineers., • Promote good engineering practice, reuse of patterns, and continuous improvement across the programme., • Contribute to the development of common ways of working and engineering maturity within the programme. What does Leidos need from me? Essential • Proven experience as a Technical Lead or Senior Systems Engineer on large‑scale, complex IT programmes., • Strong grounding in Systems Engineering concepts and lifecycle management., • Broad technical understanding across:, • Infrastructure (compute, storage, virtualisation), • Networks, • Applications and integrations, • Hybrid and/or cloud environments, • Experience leading technical design, integration and change in a controlled, high‑assurance environment., • Ability to assess technical risk, manage dependencies, and make sound engineering decisions., • Excellent communication skills, with experience engaging customers and senior stakeholders. Desirable • Experience working on UK government, defence or critical national infrastructure programmes., • Familiarity with IT service delivery environments and operational constraints., • Knowledge of security‑driven design and working within secure environments., • Experience influencing technical strategy across multi‑supplier ecosystems. Personal Attributes • Confident technical leader with strong systems thinking., • Pragmatic, delivery‑focused, and able to balance risk, cost and quality., • Collaborative and comfortable working across organisational boundaries., • Passionate about engineering excellence and developing others. What We Offer • Opportunity to work on one of Leidos UK’s most significant and visible programmes., • Exposure to complex, mission‑critical systems with real national impact., • A collaborative engineering culture with clear technical career pathways., • Competitive salary, benefits, and flexible working arrangements. Location • UK (Hybrid / Customer site as required) Clearance Requirements: • Must be eligible for UK Security Clearance (SC or higher; DV desirable) What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £61,500.00-£78,800.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote

Description Chief Engineer & Deputy Design Authority Programme Name: Maritime Location: Farnborough, with flexibility to work from home and travel to customer sites dependent on business demands Join our UK Team who are committed to a Mission! Role Overview: We are seeking an experienced Chief Engineer and Deputy Maritime Design Authority to lead the delivery of new naval capabilities within a fast‑paced, collaborative environment, supporting national security objectives. Reporting to the Maritime Design Authority, you will oversee all phases of the platform lifecycle, including detailed design and the outfit of Sea Dagger with our strategic shipyard partner. You will also support the Maritime Design Authority in developing additional opportunities across the Leidos National Security & Defence (NS&D) Maritime portfolio. You will work with multidiscipline engineers and other functions within the Leidos team, including stakeholders, customers, end users and supply chain. Good communication skills and the ability to organise activities in a complex environment are essential. What will I be doing? • Working with the Maritime Design Authority, own all engineering decisions for the platform, ensuring technical coherence across the engineering disciplines;, • Provide technical input to project governance boards, design reviews (including PDR, CDR, PRR and TRR reviews), and MoD assurance activities;, • Coordinate engineering planning, scheduling, and risk management to support programme milestones., • Oversee integration of mechanical, electrical, structural, combat systems and platform systems into an assured, compliant design. Support outfit, systems integration, harbour and sea trials, acceptance activities, operational trial and transition into service. Ensure system designs are appropriately documented, overseeing troubleshooting steps to maintain clear and accurate records;, • Ensure engineering activities align with relevant Mil-Stan, Def-Stan, IACS Codes, MCA and other relevant UK maritime regulations;, • Oversee engineering change process including engineering configuration control and technical baselines throughout the project lifecycle;, • Serve as a technical interface with the MoD, suppliers, and internal leadership;, • Foster a high performance culture focused on accountability, support and empowerment. Champion Leidos values of integrity, innovation, inclusion, agility, collaboration and commitment;, • Collaborate closely with production, procurement, quality and project management teams;, • Ensure adherence to the Leidos safety, environmental and quality standards during technical operations of the programme;, • Establish and maintain the platform’s Safety Case, ensuring compliance with UK Defence Safety Authority (DSA) regulations. Oversee hazard identification, risk assessments, and safety‑critical decision‑making. What does Leidos need from me? You will have proven experience in engineering delivery and marine systems design, with naval architecture experience in small craft desirable. You will demonstrate strong capability in systems integration during outfit and sea trials to optimise platform availability and performance. The successful candidate will bring energy and will lead by example in building an inclusive, collaborative, enterprise across all delivery partners and stakeholders including our strategic boat outfit supplier. Skills Required: • Lead a multidisciplinary engineering team, fostering a culture of technical excellence, safety, and continuous improvement;, • Ensure the Maritime engineering teams follow best practice in systems engineering, design assurance, and safety management;, • Communicate complex engineering issues clearly to non‑technical stakeholders;, • Mentor junior engineers and support capability development across the organisation;, • Personal attributes required:, • Strong leadership presence with the ability to influence at all levels;, • Excellent problem‑solving skills and sound engineering judgement;, • Clear communicator with the ability to simplify complex technical issues;, • Transparent, approachable and ambassador for collaborative teamwork across the whole enterprise including suppliers, stakeholders and customer(s);, • Resilient, organised, and comfortable operating in a high‑stakes defence environment. Essential Qualifications & Experience • Chartered Engineer (CEng) status or equivalent;, • Degree in Naval Architecture, Engineering or related discipline;, • Extensive experience leading engineering teams on complex maritime or defence programmes;, • Proven track record delivering platform‑level designs through concept, detailed design, build, and trials;, • Experience managing multidisciplinary engineering teams and major subcontractors;, • Experience of MoD acquisition programmes, Def‑Stans and maritime safety regulations. Desirable Qualifications & Experience • Experience with military small craft, patrol vessels, or specialist naval platforms;, • Knowledge of combat systems integration;, • Experience working with UK shipyards or defence primes. Location: • UK (home location flexible, TBC: occasional travel to the US or Europe - no more than 1 or 2 visits per year);, • Approximately 50% hybrid working with regular travel to Leidos sites (for example Farnborough, London or Whiteley) and supplier facilities (including SW Wales). Clearance: • Must be eligible for UK Security Clearance (SC or higher; DV desirable) What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___ – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £75,800.00-£99,800.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

We are hiring a hands‑on Regional Manager to lead number of family entertainment centres across Surrey and the Midlands. This is a senior, field‑based role where you’ll drive commercial performance, operational excellence, safety, and guest experience, while developing strong and supporting th

Role Details Role/Job Title: Red Hat Deployment and Platform Engineer Mode of Working: Office (Wokingham) Clearance Requirement SC Cleared Preferred SC Eligible Can be considered The Role We are seeking an experienced Red Hat Deployment and Platform Engineer to join our high-performance engineering team. The ideal candidate will be responsible for deploying, automating, and maintaining enterprise-grade platforms built on Red Hat technologies and container orchestration systems. You will work closely with DevOps, SRE, and platform engineering teams to streamline deployment processes, enhance platform reliability, and ensure secure, consistent, and scalable environments. Key Responsibilities Platform Deployment & Engineering Deploy, configure, and manage platforms based on Red Hat Enterprise Linux and related technologies. Implement and maintain Kubernetes clusters, ensuring high availability, scalability, and secure configurations. Manage build, deployment, and orchestration processes using Jenkins and similar CI/CD tools. Deployment Automation & Pipeline Management Automate deployment and configuration activities using scripting, CI/CD pipelines, and automation frameworks. Develop, enhance, and maintain automated build and deployment pipelines. Ensure repeatable, reliable, and secure deployment processes aligned with best practices. Operational Excellence & SRE Support Contribute to SRE practices including monitoring, incident response, latency management, and service reliability improvements. Support observability initiatives by integrating monitoring, logging, and alerting tools. Troubleshoot platform issues across Red Hat, Kubernetes, CI/CD pipelines, networking, and security layers. Collaboration & Documentation Work with DevOps, Infrastructure, Security, and Development teams to ensure seamless end-to-end deployments. Maintain accurate technical documentation, deployment runbooks, and operational workflows. Participate in Agile ceremonies and contribute to continuous improvement initiatives. Your Profile The ideal candidate is a highly skilled platform engineer with strong hands-on experience in Red Hat Enterprise Linux (RHEL), Kubernetes, and CI/CD tooling such as Jenkins. They possess a deep understanding of automated deployment practices, infrastructure reliability, and modern DevOps methodologies. A strong analytical mindset, attention to detail, and the ability to operate in secure, compliance-driven environments are essential. SRE experience and a passion for automation, observability, and operational excellence will be highly beneficial for this role. Essential Skills / Knowledge / Experience 8-12 Years impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This role is for a UK based Utility company and hence demands a highly experienced Major Incident Manager. severity incidents. functional technical teams to diagnose and resolve issues. Incident Activities dive reviews to identify root cause and preventive actions. up actions with respective teams. solving mindset. Desirable Skills / Knowledge / Experience Technical Skills Extensive hands-on experience with Red Hat Enterprise Linux (RHEL). Strong experience with Kubernetes (OpenShift experience is a plus). Proficient in Jenkins and pipeline management. Strong background in deployment automation and scripting (e.g., Bash, Python, YAML). Experience with infrastructure-as-code (IaC) tools is beneficial. Understanding of SRE concepts such as: Monitoring and alerting Reliability and resilience engineering Automation of operational tasks Professional Skills Strong troubleshooting, analytical, and problem-solving abilities. Experience working in secure or compliance-driven environments. Excellent communication and collaboration skills. Ability to work independently in high-pressure or time-critical situations. Certifications (Good to Have) Red Hat Certified Engineer (RHCE) or equivalent Kubernetes certifications (CKA / CKAD) DevOps or SRE-related certifications TPBN1_UKTJ

At Wellington College, every member of staff plays a vital role in shaping the experience of our pupils. Our community thrives on a blend of tradition and innovation, united by a commitment to excellence and care. Joining us means becoming part of a team that values professionalism, kindness, and responsibility. About Our School Community Wellington College is a dynamic boarding and day school where pupils are encouraged to flourish academically and personally. Our staff work collaboratively to create a safe, supportive, and enriching environment that reflects our core values of Kindness, Integrity, Respect, Responsibility, and Courage. Your Role and Contribution As a Minibus Driver, you will ensure the safe and timely transportation of pupils into London during term time only (33 weeks per year), for 20 hours per week. Your professionalism and attention to detail will help maintain the highest standards of safety and care, whether driving pupils to and from school or supporting organised trips. This role is essential in upholding the welfare of our pupils and the operational efficiency of our transport service. Person Specification You must have Category D1 driving licence with a minimum of two years' driving experience. MiDAS (Minibus Driver Awareness Scheme) certification, PSV licence and experience driving a minibus and carrying passengers is desired. Working at a Boarding & Day School Life at Wellington College is vibrant and rewarding. Our staff enjoy being part of a close-knit community where adaptability and collaboration are key. You will find your role varied and engaging, with opportunities to make a real difference every day. Professional Growth and Development We are committed to supporting our staff through training and development opportunities. For drivers, this may include MiDAS certification and other relevant courses to enhance your skills and confidence. Safeguarding and Wellbeing Wellington College is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants must have the existing right to live and work in the UK. How to Apply Applications will only be accepted via our careers website. We do not accept CVs. Please visit our recruitment page to apply: TPBN1_UKTJ

Technical Operations Manager Berkshire £65k DOE Role Overview: This role is responsible for leading and overseeing all technical and operational services across a large, multi-building commercial environment. The focus is on delivering a high-quality, compliant and efficient operation that meets both client objectives and occupier expectations. The position requires a strong balance of technical expertise, stakeholder engagement and commercial awareness, working closely with on-site teams, external service partners and central technical support functions. A key element of the role is driving operational excellence while supporting longer-term objectives around sustainability, asset performance and cost efficiency. Key Responsibilities Technical & Operational Leadership Provide leadership across all technical and facilities management disciplines on site Ensure building services are operated, maintained and monitored in line with statutory requirements and industry best practice Oversee planned and reactive maintenance activities, ensuring assets are managed proactively and responsibly Support lifecycle planning and long-term asset replacement strategies Compliance, Risk & Safety Maintain full statutory and internal compliance across all buildings Oversee permit-to-work systems, audits, inspections and risk assessments Ensure emergency preparedness and security arrangements are in place, tested and effective Support incident response, including out-of-hours escalation where required Contractor & Supplier Management Manage performance of service partners against agreed SLAs and KPIs Build strong working relationships with contractors to promote quality, accountability and a one-team approach Support procurement activity, tender processes and contract reviews Monitor service delivery and financial performance to ensure value for money Financial & Service Charge Management Prepare, manage and monitor service charge budgets in line with RICS guidance Track expenditure, investigate variances and address potential overspends Authorise supplier invoices and manage funding requests Support financial planning and budget setting in collaboration with senior stakeholders Occupier & Client Engagement Act as a senior point of contact for occupiers on operational and technical matters Support occupier meetings, forums and customer experience initiatives Balance occupier requirements with landlord obligations and operational risk Contribute to client reporting, including monthly, quarterly and ad-hoc reports Sustainability & ESG Support delivery of sustainability and ESG objectives across the site Work with specialist teams to implement action plans focused on energy, waste, water and carbon reduction Monitor performance data and identify opportunities for efficiency and improvement Team Leadership & Development Lead, manage and develop on-site technical and facilities teams Ensure regular 1:1s, performance reviews and training are completed Support onboarding, offboarding and any transition processes, including TUPE where applicable Promote a positive culture aligned to organisational values Experience & Qualifications: Minimum 4 years' experience in a similar technical or facilities management role Strong understanding of commercial building systems and compliance requirements Experience managing contractors, service charge budgets and client reporting IOSH Managing Safely (or equivalent) TPBN1_UKTJ

The Quality Department plays a vital role in ensuring Sonardyne delivers reliable, compliant, and customer-focused products and services. By maintaining robust quality management systems and enabling continuous improvement, the team supports the business in achieving high standards of operational performance, efficiency, and customer satisfaction. We are looking for an experienced Quality & Process Manager to lead the implementation, maintenance, and continuous improvement of quality and process management systems across Sonardynes global operations. This is a key leadership role, responsible for ensuring ISO 9001 compliance, driving risk-based thinking and continuous improvement, and providing strong, visible quality leadership across the business. If you join, you will be responsible for: Quality Management & Certification Lead and maintain ISO 9001 compliance across all global Sonardyne sites Drive proactive quality management using best-practice methodologies such as APQP Ensure quality systems support product excellence, operational efficiency, and customer satisfaction Process Management Support the development and rollout of process management across all departments Own and develop the Promapp process management system and Process Documentation Centre (PDC) Deliver training and reporting on process performance and effectiveness Data, KPIs & Analytics Provide quality and process analytics to support informed decision-making Own and maintain Quality Department KPIs, driving improvement initiatives based on performance trends Quality Incident & Risk Management Act as an escalation point for quality incidents across engineering, production, projects, and customer service Ensure structured problem-solving approaches (e.g. 8D, DMAIC) are consistently applied Customer & Contract Quality Drive improvements in customer satisfaction through effective complaint resolution and reporting Provide specialist quality input for customer audits, contract requirements, and pre-qualification questionnaires Act as the primary interface with customer quality representatives Support the development of quality plans for specific projects and contracts Audits & Compliance Plan, coordinate, and deliver the internal audit programme Conduct internal system audits and report findings with clear improvement recommendations Interface with external and customer auditors as required Continuous Improvement & Communication Champion continuous improvement initiatives across the business Deliver coaching and training on quality tools and techniques Maintain and develop quality-related intranet content to support visibility and engagement Leadership Lead and develop quality team members Deputise for the Quality Manager when required Ideally : You are a confident and influential quality professional with a strong track record in engineering or manufacturing environments. You are comfortable challenging constructively, influencing across functions, and leading change in complex organisations. Essential Skills & Experience Minimum 5 years experience in a quality role within engineering, manufacturing, marine, or defence sectors Proven experience driving continuous improvement and structured problem solving Working knowledge of IT-based Quality Management Systems (e.g. Promapp, QPulse, MasterControl) Strong understanding and practical application of APQP Excellent communication skills with the ability to engage effectively at all levels Proficient in MS Office (Word, Excel, PowerPoint) and SharePoint Relevant degree or equivalent experience Lead Auditor certification (ISO 9001 or equivalent) It would be a bonus if you had : Experience with complex electro-mechanical manufacturing Practical application of quality improvement tools and EFQM Experience developing or supporting quality software tools Bachelors degree in Engineering (Manufacturing, Mechanical, or Electrical preferred) Membership of CQI or ASQ What We Offer A key leadership role with real influence across a global engineering organisation The opportunity to drive meaningful quality and process improvements A collaborative, values-driven culture focused on innovation and excellence TPBN1_UKTJ

Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type : Full time, Permanent Working Hours: 40 Hours Per Week Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you! rpc UK is looking for a high-performing Service Retention Programme Consultant to lead in the growth of service retention across the South area of the UK. The Role: Our Service Retention Programme Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing lead retention & revenue generation. In this role, you will identify opportunity for growth of the service business and increase customer retention using supporting systems and tools. This will be achieved through investigative analysis to identify opportunity potential, along with supporting the Retailers with maximisation of that opportunity through structured marketing and the development of processes. The Service Retention Programme Consultant will: Work with the rpc UK team to create and implement network wide long and short term strategies to improve aftersales retention. Lead regular in-person retailer Retention Reviews using supporting systems and information to identify opportunities for performance improvement including Retailer Health Checks, visit slide presentations, on-site product & sales training. Actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement. Define the scope for strategic opportunity and propose the set of action points to convert the available opportunity. Respond to retailers and or 'client's' request for specialist Service Retention support and knowledge on an 'ad-hoc' or ongoing basis for specific Retailers where required. Understand data sets to support with creation of bespoke marketing campaigns for customer base. Support clients with the delivery of projects and initiatives devised to increase Customer Retention resulting in Labour and Parts sales growth through new and/or revised processes, new technology etc. Provide opportunities to collaborate service offerings throughout other channels within business. Develop a strong operational relationship with the Customer Retention Manager (or equivalent), MIS Champion, Service Manager and Head Of Business at all Retailers. Document the 'output' of all retailer visits through a Visit Report and Action Plan. Maintain communication with the Retailers between visits to offer guidance/support and to ensure that agreed actions etc. are 'on-track' for completion. Understand the Retailers partnership with customer and develop strategies to further expand on this. Before engaging in retailer visits, conduct a thorough retailer assessment, emphasising the key areas of improvement. Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance. Participate in weekly virtual meetings with the Service Development team. These sessions serve as a platform for Service Retention Consultants to address any issues raised by the network during the week, while also allowing the Service Development team to provide pertinent updates to the team. About you: Our ideal Service Retention Programme Consultant will have experience within automotive aftersales operations and have strong organisational, numerical and time management skills, along with: An understanding of Customer Retention principles and Aftersales Marketing concepts. Awareness of importance of Relationship Management. Ability to demonstrate self-driven campaigns/initiatives and innovative Best Practices to showcase ROI successes. Ability to interpret, analyse data and information from variable sources and make recommendations; including Reporting Dashboards, DMS reports, etc. Excellent verbal and written communication skills with exceptional attention to detail. Ability to inspire people to contribute to the success of a programme. Can demonstrate a high degree of being able to work on own initiative and motivation. Personal qualities of integrity, credibility, and a commitment to and passion for the brand. Flexibility to stay away from home for up to three days at a time. What's in it for you? At rpc we offer a corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary international company events (have you ever rented an entire island in Croatia?) In joining rpc, you can enjoy: A competitive salary Bonus incentive Company Car Fuel Card 25 days annual leave (plus Bank Holidays) Pension Plan Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Executive, Automotive Account Manager, Customer Excellence Manager may also be considered for this role. TPBN1_UKTJ

Operational Excellence Facilitator - Bellshill Monday-Friday | 40 hours per week Role available due to internal progression Are you passionate about improving performance, driving efficiency and enabling teams to deliver outstanding results? We are looking for an experienced Operational Excelle

We're Hiring!Operations Excellence CoordinatorLocation: Pilgrim's Europe – EnniskillenPilgrim's Europe Enniskillen is seeking a dynamic Operations Excellence Coordinator to support the delivery, maturity, and long-term sustainability of our Site OPEX Model.

A leading recruitment agency in London is seeking a Data Scientist to help shape AI capabilities for operational environments. If you're eager to influence real-world operational strategies, apply for your chance to contribute to AI-driven intelligence in a tech-driven company.

As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world‑class operational standards across Bolt’s Rides business. Own the Operations Excellence domain within Central Operations, defining OKRs, success metrics, and execution cadence, and trans

A leading food manufacturer in Central London is seeking a Head of Operational Excellence. This role involves developing and delivering a company-wide Operations Excellence strategy, championing a culture of continuous improvement, and driving operational performance across multiple sites. The ideal

Global Head of Operational Excellence, Rides. As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world-class operational standards across Bolt’s Rides business. Own the Operations Excellence domain within Central Operations, defining OKRs, succe

Partner cross-functionally to align operational excellence initiatives with broader business and industrial plans, ensuring measurable productivity, quality and cost optimisation outcomes. Proven track record driving operational excellence and continuous improvement across multi-site manufacturing e

A leading marketing agency in the United Kingdom is seeking a Product Owner for Operational Excellence to drive the strategy and roadmap for operational efficiency.

With strong interpersonal skills and a performance-driven mindset, you will also mentor and coach operational leaders, ensuring sustainable improvements across the organization. This role offers visibility and progression into senior operational leadership roles.

Candidates should have a strong background in operational risk management and proven stakeholder engagement skills.

A leading manufacturing business is searching for a Head of Operations Excellence & Performance in the United Kingdom. Candidates should have strong operational leadership experience, preferably in FMCG, pharmaceuticals, or chemicals, and a BSc in Engineering.

Implement standard Operational Excellence methodologies and practices to drive continuous improvement initiatives. Lead operational excellence team to ensure successful delivery of end to end process improvements. Working with the broader organisation to ensure continuous improvement of data complet

A tech consulting firm in London is seeking a Head of Operational Excellence to lead operational strategies, improve processes, and ensure compliance across finance and HR. Ideal candidates should have senior operational experience in a fast-growing environment and be comfortable with ambiguity. Joi

The role entails implementing operational excellence methodologies and leading teams focused on business process improvements.

A leading recruitment firm is seeking a Head of Engineering to drive operational performance improvements across the waste and energy sectors.

A leading technology consultancy in the UK is seeking a Head of Operational Excellence to own and evolve their operational backbone. This hands-on role involves driving operational strategy, improving processes, and ensuring compliance across finance and HR. The ideal candidate should have strong ex

Senior Business Analyst – Banking & Payments (Operational Excellence). Experience driving operational excellence, cost reduction, or service improvement initiatives. Help drive operational and digital transformation across global financial services.

A leading packaging company in the United Kingdom is seeking a General Manager to enhance employee engagement and operational excellence. Ideal candidates will have robust operational leadership experience and strong project management skills.

A leading food services provider in Greater London is seeking a Portering Manager for Kings College Hospital.The successful candidate will lead the portering team, ensuring high service standards while complying with health and safety regulations.With a salary up to £55,000 and a comprehensive bene

The role involves leading workshops, developing the operational risk capability, and ensuring compliance with regulatory standards. A leading banking institution in Greater London is seeking an Operational Risk Manager to enhance its risk management framework.

An inclusive non-profit organization in the UK is seeking a Operations Manager to lead the operational delivery of community programs.

Are you a seasoned executive with a passion for coaching leaders and driving operational success? Our client, a dynamic, rapidly growing organization at the forefront of innovation, is seeking an experienced leader to serve as an Executive Leadership & Operational Excellence Coach. If you’re excit

Partner cross-functionally to align operational excellence initiatives with broader business and industrial plans, ensuring measurable productivity, quality and cost optimisation outcomes. Proven track record driving operational excellence and continuous improvement across multi-site manufacturing e

A leading water utility company is seeking a Performance Partner to join their Operational Excellence team in Reading. The role involves monitoring operational performance, identifying areas for improvement, and providing data-driven insights to support regional decision-making.

A reputable insurance group in the United Kingdom is seeking a Business MI & Insight Analyst to drive performance insights and operational excellence. Candidates should have experience in insurance operations, a strong analytical mindset, and the ability to translate data into operational recommenda

A leading provider of business services in Greater London is seeking a commercially minded Chief Operating Officer (COO) to drive operational excellence and strategic alignment within the organization.