Receptionist - Head Office
14 days ago
London
Job Title: Receptionist – Head Office \n Location: Planet Education Network (PEN) – Head Office \n Salary: £28,000 per annum (pro-rata) \n Employment Type: Part Time - On-Site (Saturday – Sunday: 8:30am – 4:30pm and Monday – Tuesday: 5:00pm – 9:00pm) \n \n About Planet Education Network (PEN) \n \n Planet Education Network (PEN) is a dynamic and growing organisation dedicated to supporting the delivery of high-quality education. Our Head Office serves as the operational hub for internal teams, external stakeholders, and student-facing services. We are committed to maintaining a professional, welcoming environment that reflects our values of integrity, service, and excellence. \n \n Role Overview \n \n We are looking for a professional, organised, and approachable Receptionist to join our Head Office team. As the first point of contact for visitors, staff, and students, the Receptionist plays a key role in ensuring a smooth and efficient front-of-house operation. This position also involves light administrative duties, meeting room coordination, stock control, and general support to senior management. \n \n Key Responsibilities \n \n Reception & Visitor Management \n\n • Greet all visitors, students, and staff in a courteous and professional manner.\n, • Manage incoming calls and emails, redirect queries as appropriate.\n, • Maintain a clean, organised, and welcoming reception area.\n, • Issue visitor passes and monitors access in line with security protocols.\n\n \n Student Direction & Access \n\n • Provide students with clear directions to their assigned university floor or department.\n, • Offer general guidance on finding the correct office, classroom, or course-related area.\n, • Ensure students sign in where required and have appropriate access.\n\n \n Meeting Room & Office Coordination \n\n • Manage bookings and setup of meeting rooms.\n, • Ensure rooms are clean, well-equipped, and ready for use.\n, • Assist with meeting logistics including refreshments and materials when needed.\n\n \n Support to Senior Management \n\n • Provide basic administrative support including document handling, scheduling assistance, and internal coordination.\n, • Maintain professionalism and discretion when handling sensitive information.\n\n \n Stock & Supplies Management \n\n • Monitor stock levels of office supplies, stationery, and refreshments.\n, • Keep accurate inventory records and manage replenishments efficiently.\n\n \n General Administrative Support \n\n • Perform routine administrative duties such as photocopying, scanning, filing, and data entry.\n, • Support internal communications and assist with organising office events or staff meetings.\n, • Coordinate courier services and incoming/outgoing mail.\n\n \n Health, Safety & Office Compliance \n\n • Ensure compliance with health and safety procedures in reception and shared spaces.\n, • Report any facilities issues or safety concerns to the appropriate department.\n, • Support emergency and evacuation protocols when necessary.\n\n \n Candidate Requirements \n \n Essential \n\n • Previous experience in a receptionist minimum 1 year, administrative, or customer-facing role.\n, • Excellent verbal and written communication skills.\n, • Strong interpersonal skills with a professional and friendly approach.\n, • Highly organised with good time management and attention to detail.\n, • Proficient in Microsoft Office (Word, Outlook, Excel).\n, • Ability to handle multiple tasks efficiently in a fast-paced office environment.\n, • Professional appearance and attitude.\n\n \n Desirable \n\n • Experience in an educational or corporate setting.\n, • Familiarity with basic front-desk systems and visitor protocols.\n\n \n What We Offer \n\n • A professional and supportive working environment.\n, • A key role within a respected and growing organisation.\n, • Opportunities for growth and development.\n\n \n Benefits \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n\n