New Business Manager
2 days ago
London
As a highly skilled and hungry New Business, you will help us scout for new clients that can help us to hit our big business ambitions! In this role, you'll help deliver additional outreach and play a key part in winning over new clients to help us hit our JUICY annual targets. We’re seeking someone who can add creative flair to our approaches and assets, while capturing the playful personality of the agency. Acting as a bridge between New Business, we’d love you to get stuck in and ensure our content and marketing activities are in tip-top shape to help feed our New Business pipeline. The role will involve traditional New Business responsibilities, such as industry research, tailored outreach, maintaining our client database, responding to inbound inquiries, and keeping the team updated on relevant news, industry insights, and opportunities. It’s a brilliant (and rare) opportunity to take on a role that fosters creativity, personality, and a passion for New Business in equal measures. ABOUT US We are a culturally connected, experience agency with Heaps of creative energy and Stacks of strategic thinking and production expertise. We’re not afraid to be bold. We fuse big ideas, cultural insight, and a playful approach to design experiences that mould what's next. We do not believe in “one size fits all.” Instead, we come at every brief with a fresh perspective, underpinned by a deep understanding of trends and consumer behaviour. This ensures our solutions are authentic and land ROI, legacy, and fame. We don’t just create—we collaborate. Our house-style is grounded in long-term partnerships, where we co-create with our clients, taking on their challenges and delivering seamless experiences that resonate. We work with commercial brands to produce moments which crescendo their marketing calendars. We love what we do, and that passion shows right through the design process and into all physical touchpoints. We join the dots between an array of talented people to create immersive experiences—whether that’s a brand trip, a VIP party, or an all-singing, all-dancing store launch! Our clients include big names such as Nike, Estée Lauder, Longchamp, and Selfridges. Heaps + Stacks is an equal opportunity employer, committed to creating a diverse and inclusive environment, where all applicants will receive equal consideration regardless of race, ethnicity, religion, gender, sexual orientation, age, or disabilities. At the core of our agency are our guiding values: • Imagination - We think beyond the ordinary, inspiring each other to dream big and challenge the status quo., • Joy - We understand that play and wonder are powerful tools for creating authentic emotional connections with today’s audiences., • Energy - Shooting for the moon - we thrive in the moment where big ideas are realised. We push the boundaries in search of innovation., • Care - We are thoughtful stewards of the brands we partner with, fostering kindness within our team and taking a mindful approach to every project we undertake. WHO YOU’LL BE WORKING WITH: • Internal: Day-to-day, you’ll report to the Senior New Business Manager, who will be responsible for establishing the long-term goals and strategy for the Senior New Business function, as well as assisting with daily outreach, targets, and tracking. They’ll be on standby to support you with training, onboarding, establishing your KPIs and targets—and, more importantly, be a buddy for any support or guidance you may need., • Alongside the New Business Manager, you’ll also have the opportunity to work closely with our fabulous Founder (Kez) who’s is deeply involved with the New Business function and will share their tips, tricks, and knowledge as well as Growth Director Erika who is a fountian of knowlege and keeps systems and processes well aligned to gain the results we need!, • External: The role will also offer plenty of opportunities to connect with our fantastic clients and potential prospects via briefing calls, in-person meetings, pitches, events, and more. WHATS EXPECTED: Your duties will include but not be limited to the below: NEW BUSINESS GENERATION: • Manage new business requests across Heaps + Stacks – looping in relevant teams for ones that qualify and maintaining a great experience for those that don’t., • Collaborate leadership team to actively look for new opportunities within the industry to ensure smooth and successful transition from prospect to lead., • Meet your weekly/monthly outreach targets for new prospects to help achieve the agency’s long-term growth targets., • Assist with the day-to-day upkeep of our CRM database to stay engaged with clients continuously., • Track leads per week and other new business KPIs to ensure we are on track., • Annual resetting of KPIs created collaboratively with leadership team, • Pitching to a selection of brand-new clients each week., • Working with Creative to produce lead magnets and proactive pitches as a ‘hooks’., • Be on the pulse of new business enquiries leads – and be checking in with all warm leads quarterly sharing our most recent creds deck with them., • Helping to organise and diarise new business meetings and events throughout the year., • Be an ambassador for the Heaps + Stacks brand – showcasing our service offerings at face to face – at live events, client meetings, on calls, etc., • Support with credentials presentations and case studies., • Reporting to the wider team on weekly leads and any exciting conversations., • Facilitating and filing for NDA, company info for RFI and delivery of pitch documents when required., • Managing the process of getting set up with new clients and any documentation they require., • Ensuring the metric trackers are kept up to date and meeting notes and actions are accurately captured and monitored., • Manage and maintain new business client database of leads, trackers and CRM system so we have accirate records of all oppertunities and conversion metrics., • Research new platforms or services we can use to help automate our new biz and marketing operations., • Strategies, implement, and oversee processes for increased productivity and growth., • Reporting to the wider bsuiness on new biz amd marketing updated and successes., • Work with managers to develop long-term strategic initiatives., • Maintain a tidy, clean office environment and support with marketing contributions and financial administration as required. SALARY & TIME COMMITMENT This role is predominately office based (we imagine at least 2/3rds of your time would be in the office) and we are ideally looking for someone to work full time. Salary would range between £40,000 - £45,000 depending on experience, plus additional commission scheme. Please note we review salary regularly to make sure the team move in line with the business as well as their individual efforts! WORKING WITH US: To enjoy your role and to succeed here, you need to be able to work at a fast pace and love a busy, ever-changing environment. The industry is non-stop and our goals as a company are big – which we love! Change is a certainty – you’ll need to be comfortable and happy to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re a passionate, agile and creative team. MORE ABOUT YOU: • Goal orientated and track record of delivering against set targets within key selling windows., • Hungry, passionate and very eager to get new leads., • A winning mentality and positive energy to succeed., • Proven experience with business and strategy development processes., • Excellent time management and organisational skills., • Performs under pressure, dependable, reliable – a “safe pair of hands.’’, • Practice discretion and confidentiality in all elements of your work., • Undertakes any request with positivity and professionalism., • Outstanding poise in a fast-paced business environment., • Strong capabilities with databases and CRM information systems software., • Prior industry experience and up-to-date knowledge of relevant trends. WHAT YOU MIGHT HAVE DONE BEFORE: To be considered for this position we are looking for candidates with 4 years min experience working as a Business Development Executive or relevant role at a similar creative business.