Customer service remote jobs in United Kingdom

Customer Marketing Manager – Job Advert • Job Title: Customer Marketing Manager, • Salary Range: £60,000 – £70,000 DOE, • Location / Working Model: Remote | Ad-hoc travel to Northern Ireland HQ A fast-growing global provider of cybersecurity solutions is seeking a talented Customer Marketing Manager to take ownership of their customer engagement strategy. This is your chance to join a business at an exciting inflection point—entering a new era of international growth, backed by private equity investment, and led by a visionary leadership team with a clear roadmap for scale. You’ll find a culture that blends high performance with genuine flexibility and trust, where your ideas shape the way customers connect, learn, and stay loyal. The Customer Marketing Manager will be the bridge between marketing and customer success—developing campaigns that inform, engage, and inspire long-term advocacy. Role Highlights – Design and deliver the end-to-end customer marketing strategy that drives retention and growth. – Create compelling nurture and engagement programmes across email, product, and events. – Partner with Customer Success and Product teams to craft educational content and webinars. – Develop a customer advocacy programme that builds case studies, testimonials, and references. – Monitor engagement and satisfaction KPIs, using insights to shape future campaigns. You Will Need – 5 + years’ experience in B2B customer marketing, ideally within SaaS or cybersecurity. – Proven success delivering strategies that improve retention and reduce churn. – Strong understanding of data-driven marketing using HubSpot or Salesforce. – Confident writer and storyteller who can turn insight into action. – Strategic yet hands-on approach, thriving in a fast-paced scale-up environment. Why You’ll Love It – Lead customer marketing in a high-growth, PE-backed organisation. – Freedom to innovate, backed by a supportive leadership team. – 25 days’ holiday + NI bank holidays, rising with service. – Private pension (8 % company contribution), healthcare & life cover. – Enhanced family leave and a dedicated training budget for your development. – Flexible working – designed around you and your life. – Global team events and referral bonuses to celebrate success together. Apply today to grow your career as a Customer Marketing Manager with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone can make the best use of their skills, free from discrimination or harassment, and where all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Company Description Sync Beauty is a modern cosmetics brand redefining daily beauty rituals through high-performance, minimal-effort essentials. Designed for the rhythm of real life, Sync Beauty empowers individuals to feel confident, polished, and in sync with themselves—without compromising on quality or aesthetics. Role Description This is a full-time remote role for a Marketing and Public Relations Assistant at Sync Beauty. The Assistant will be responsible for tasks related to events, communication, partnerships, public relations, and press releases. Qualifications • Press Releases and Public Relations skills, • Communication and Media Relations skills, • Customer Service abilities, • Strong written and verbal communication skills, • Ability to work well in a team and independently, • Experience in the beauty or cosmetics industry, • Experience in events organisations, • Bachelor's degree in Marketing, Public Relations, Communications, or related field

Job Title: Digital Marketing Manager @ ICONIC Entertainment Brand Location: Central London (4 days office / 1 remote) Job Type: Full-Time, Permanent Salary: £50,000 - £60,000 This is a fantastic opportunity to join an iconic entertainment brand as their Digital Marketing Manager, taking ownership of their digital platforms and CRM strategy during an exciting period of growth. You’ll play a critical role in shaping the customer journey, building a loyalty programme, and ensuring that digital channels deliver seamless, engaging, and conversion-driven experiences for audiences worldwide. Working within a small, collaborative commercial marketing team, this is a newly created position with the chance to make a real impact on the brand’s digital and CRM strategy. Key Responsibilities: • Lead the management and optimisation of the website, ensuring smooth UX, SEO best practice, and customer journey improvements., • Design and implement CRM and loyalty programmes from the ground up., • Collaborate with ticketing and sales teams to increase conversions and repeat visitation., • Implement audience segmentation and marketing automation to enhance customer engagement., • Provide insights and reporting to inform ongoing digital strategy and campaign optimisation. Skills & Experience Required: • Solid experience managing ecommerce websites, CRM systems, and digital customer journeys., • Familiarity with CRM platforms such as Dotdigital (or similar)., • Strong understanding of UX, SEO, and website performance metrics., • Experience in audience segmentation, automation, and loyalty programme development., • Ideally from an entertainment, ticketing, or live events background. Why Apply? • Chance to take full ownership of digital and CRM in a newly created role., • Join a supportive, collaborative marketing team., • Work for a world-class entertainment brand with a truly iconic product. If you would like a confidential chat about this role or your next career move, then please get in contact with: Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: ___ For further information about our DE&I commitments, please visit:

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Key Responsibilities: • Provide desktop, notebook, and remote user support for firm-approved software and hardware, • Respond to user issues via walk-ups, phone, email, and ServiceNow tickets, • Set up and configure workstations, printers, and peripheral devices, • Perform routine hardware maintenance and troubleshooting, • Support technology setups in meeting rooms, including video conferencing and presentations, • Assist with software installations, upgrades, and user training, • Collaborate with local tech teams on installations, rollouts, and small projects Key Experience & Skills: • Proven experience in technology/user support roles, • Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook), • Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop, • Solid troubleshooting and analytical skills, • Excellent customer service and communication abilities, • Bachelor's degree in Computer Science/Information Systems (preferred), • Experience in a professional services or law firm environment is desirable IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent

Lead D365 CE Functional Consultant | Global Manufacturing | £75,000 + Bonus | (Hybrid London) WeDo Tech are partnered with a global manufacturing organisation who are well into their D365 journey, most regions are already live, with one final rollout wave planned for next year. To support this next phase and drive consistency across markets, they’re looking for a Lead D365 CE Functional Consultant to take ownership of process design, solution quality, and stakeholder engagement across the programme. The role: This isn’t a basic BAU support role, you’ll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape the Sales & Service experience globally. You’ll act as the go-to CE expert, guiding best practice and ensuring adoption across different regions. What we’re ideally looking for: • Strong hands-on experience with Dynamics 365 CE, • Experience across Field Service, Sales, and Customer Service, • → Ideally all 3, but they will consider strong profiles covering at least 2, • Strong understanding of sales and customer engagement processes, • Comfortable working across the wider Microsoft ecosystem, • Proven stakeholder management and the confidence to lead conversations Who you are: • You’re quality-led and confident in your delivery approach, • Strong communicator who can influence, guide, and educate stakeholders, • Enjoy collaborating across multiple regions and functions, • Comfortable stepping into a lead / ownership role Working model & package: • Hybrid — 2 day per week on-site in West London, remote otherwise, • Salary up to £75,000 + annual bonus (OTE approx. £80,000 - £85,000), • Must have full UK right to work (no sponsorship available) If this sounds of interest, apply or message me directly, happy to walk you through the details. Lead D365 CE Functional Consultant | Global Manufacturing | £75,000 + Bonus | (Hybrid London)

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into current methods? My client is a multi-vendor IT solutions and Services provider. They’re in fast-growth mode and a massive part of that is their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications • Identify areas within current methods for service improvement., • Drive continual service improvement., • Customer Facing Experience, • People Management Skills, • Producing Service Reviews, • Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools., • Delivering against Service Level Agreements, customer commitments and Service Improvement Programs., • Management and delivery of all contracted services for either an individual or portfolio of nominated customers., • Developing and enhancing the strategic relationship with the customer., • Manage financial issues relating to budgets and forecasts to maximise profit., • The ability to handle difficulties, performance problems and conflict between team members., • Developing and delivering service account roadmaps., • Collaborate effectively across multiple teams., • V3 OR V4 foundation, • ITIL Best Practices Please hit the button to Apply and / or Jimmy at InfraView on 020 3950 1996 for further info. If this role is not for you, please Register with us letting us know your preferences and will be in touch when the right role comes in. Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities: • Responsible for identifying defective or failed equipment and take ownership to resolution, • Management of small projects work as defined in the scope of services, • Interacting with client and providing technical reports, • Highlighting to the client and team lead immediately any issues that may impact the Morgan Stanley multimedia estate, • Work with Morgan Stanley support departments and Supplier Account Managers to provide proper resolution options, • Plan and execute small projects from a technical point of view, • Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems, • Perform remote troubleshooting for local and regional offices, • RMA Hardware in line with asset management guidelines, • Complete familiarity with, and adherence to, standard business practices and procedures., • Responsible for identifying defective or failed equipment and take ownership to resolution, • Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options., • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components, • Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training. Other duties assigned as needed Skills and Abilities: • Provide technical leadership for the onsite maintenance team., • Perform network troubleshooting to diagnose static and dynamic IP addresses Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback., • Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed., • Perform bench repairs on faulty hardware where possible., • Excellent communication skills., • Strong analytical and problem solving skills., • Ability to prioritise tasks and be able to work under pressure., • Able to take ownership and be accountable. Education and/or Experience: • Minimum of 3 years in an AV Service or engineering role, • Trained to the minimum levels as set out in the training matrix in the scope of services, • Proven experience in audio-visual support, ideally in a financial organisation environment, • Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques, • Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston), • Ability to work independently in a customer-facing role with minimal supervision, • Excellent communication and interpersonal skills, • Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices), • Formal education in Electronics or related field preferred, • Minimum of a High School Diploma or equivalent preferred, • Basic IT network security & protocols AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom. This is more than a typical support role. You’ll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce. Key Responsibilities: • Provide deskside and remote technical support across Windows, Office 365, and network systems, • Troubleshoot and resolve complex hardware and software issues efficiently, • Deliver high-quality, customer-focused support to end users, including senior stakeholders, • Support and maintain business applications such as Bloomberg, FactSet, Salesforce, and Zoom, • Administer and maintain Active Directory, Exchange, and endpoint security tools, • Configure and deploy HP and Lenovo laptops, desktops, and peripherals, • Contribute to IT projects including upgrades, migrations, and new technology rollouts, • Collaborate with regional and global IT teams to ensure consistent service standards, • Conduct proactive floor walks to build relationships and identify potential issues early Key Requirements: • Proven experience in a deskside or technical support role within professional or financial services, • Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange, • Experience with support tools such as ServiceNow, SCCM, or similar platforms, • Excellent communication skills with the ability to support senior users effectively, • Awareness of information security best practices, • Confident troubleshooting a range of hardware, network, and application issues, • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage, • Certifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence. Why Apply? • Be part of a global organisation where technology drives every strategic decision, • Gain exposure to enterprise-grade systems and financial platforms in a high-trust environment, • Work alongside experienced IT professionals who value ownership and continuous improvement, • Join a culture that rewards accountability, initiative, and exceptional service, • Opportunities to contribute to international projects and develop your technical expertise For a full consultation, send your CV to ARC IT Recruitment today.

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office / 2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Software Support Engineer • This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent), • Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply, • Basic scripting knowledge in Python or Bash beneficial, • You really care about the customer experience and have experience to prove this, • A motivated self-starter with a problem-solving attitude, • Strong aptitude for picking up technologies, • Ability to work with autonomy and as part of a team, • Great communication skills with fluent spoken and written English, • You are keen to work in a client-facing technical role (opposed to taking the R&D route) Responsibilities for Technical Software Support Engineer • You will initially be fully trained on the machine learning platform to understand the intricacies of the product, • You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team), • Manage customer issues from initial report through to resolution, • Basic troubleshooting, and escalation of issues to the tech team, • Give an excellent customer experience throughout the resolution process What this offers • Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates, • An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company, • A good remuneration and benefits package Applications If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address hs been removed by the job-board, full details for contact are available on our website). Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

As an Application Support Engineer, you will act as the primary escalation point for complex technical issues that first-line support cannot resolve. This role bridges business and technology, maintaining live applications, ensuring integrations run smoothly, and driving ongoing improvements across all platforms. Our client's digital platforms help social care and health providers deliver compassionate, compliant, and effective care. As a trusted software service, they aim to empower care teams and raise standards within the care sector. The job: • Investigate, diagnose, and resolve incidents promptly within agreed timeframes, maintaining clear and friendly communication with all stakeholders., • Troubleshoot and analyse complex technical problems, collaborating closely with Level 3 Support and Engineering to find lasting solutions., • Manage escalation processes efficiently, ensuring timely cooperation with technical teams and keeping everyone informed., • Monitor live systems through alerts and dashboards to identify and resolve issues before they impact users., • Support integrations across platforms such as Salesforce, Pendo, Vonage, GoCardless, and Stripe, ensuring smooth data flow and service reliability., • Keep support documentation and playbooks updated, documenting recurring issues to streamline future resolutions., • Assist in release readiness, share knowledge, and help teams prepare for new features., • Create and update data reports and dashboards using Power BI, relational databases, and Salesforce to monitor performance., • Seek opportunities to improve processes and products, enhancing service efficiency and customer experience., • Provide advice on technical possibilities during project planning to ensure scalable, maintainable, and supportable solutions., • Support case management and collaborate with teams to deliver excellent service. The person we seek: • Technologically proficient with one year of experience in second-line software support., • Skilled in relational database systems such as MySQL and SQL Server, with an understanding of non-relational database concepts., • Knowledgeable in Mobile Device Management (MDM) systems, JIRA or similar Application Lifecycle Management (ALM) tools, and cloud hosting services, with a preference for Azure., • Familiar with Salesforce and strong understanding of Identity and Access Management (IdAM) principles., • Patient, friendly, and encouraging, actively fostering confidence and ongoing learning., • Excels in hybrid work environments by demonstrating strong self-management skills in both independent and remote settings., • Maintains a disciplined work pace consistently, ensuring reliability and dependability., • Communicates clearly and precisely, sharing detailed knowledge within areas of expertise. This is an early career opportunity with an annual salary of £27,000 to £30,000. Graduates with relevant degrees and proficiency in the noted technologies are encouraged to apply. Join this talented team in a full-time, permanent role offering flexible hybrid working options—work from home or on-site at UB11 1FW. Enjoy private healthcare, a company bonus scheme, free parking, and quarterly all-company events. A place where your skills are valued and you have opportunities to advance your career.

Fire & Security Role: Are you a Security Systems Remote Technical Support Engineer? Paying up to £30k What can you expect as an employee: • Competitive salary with structured shifts, • 4 on / 4 off shift pattern (2 days, 2 nights – 6am–6pm / 6pm–6am), • Full-time, 100% office-based role in Belfast, • Company committed to supporting flexible working requests from day one, • Opportunities to develop technical expertise The ideal candidate would have: • Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire), • Strong customer focus and excellent telephone manner, • Team player with strong interpersonal and communication skills, • Ability to prioritise and manage workloads effectively, • General fire systems knowledge with Network/IP-based product experience Qualifications: • Knowledge of UDL software across Galaxy, ATS, Intruder Panels (desirable), • Experience with Cash4Windows (desirable), • Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable), • Remote programming experience for enterprise-level access control systems (desirable) About the role: • Provide technical support and troubleshooting to both engineers and end users across fire and security systems, • Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts, • Prioritise workload to ensure contractual deadlines are met, • Handle customer calls with professionalism, meeting internal service standards, • Work closely with customer service and scheduling teams, • Deliver accurate, timely information to engineers and customers Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!

Role: Desktop & MS 365 Teams Support Engineer Location: London Paddington Work Model: Hybrid 4 Days in Office, Friday work from home 12 Months contract Our client is seeking a passionate and skilled Desktop & MS 365 Teams Support Engineer to deliver exceptional end user support. This role is central to ensuring our colleagues have a seamless experience with their desktop environments and MS 365 Teams collaboration tools. You will be the go-to expert for troubleshooting, guidance, and proactive support, helping users stay productive and secure. Key Responsibilities: • Deliver outstanding second line support for all desktop, laptop, and mobile device issues, with a focus on Windows platforms and MS 365 Teams., • Act as the primary escalation point for complex desktop and Teams-related queries, ensuring rapid and effective resolution., • Collaborate closely with first line support to guarantee a smooth handover and excellent customer experience., • Proactively manage device performance, patching, and security, minimizing risks and downtime for end users., • Provide expert guidance and training to users on MS 365 Teams features, best practices, and new technologies., • Design and implement desktop solutions tailored to business needs, with a user-centric approach., • Maintain up-to-date documentation for support processes, user guides, and system configurations., • Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user., • Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment., • Contribute to weekly service management reviews, sharing insights on user support trends and opportunities for improvement. Behaviours & Skills: • Committed to delivering the highest standard of end user support., • Excellent communicator, able to explain technical concepts to all levels of the business., • Proactive, adaptable, and eager to embrace new technologies., • Strong organizational skills and attention to detail., • Expert knowledge of Windows desktop operating systems and MS 365 Teams user support., • Deep experience with MS 365 desktop applications,, • Proven troubleshooting skills for desktop hardware, software, and network issues., • Experience with security best practices, patch management, and compliance., • Familiarity with virtualization, cloud platforms, and remote support tools., • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day.

ITOC Support Engineer Ref: AJ46885 A highly successful IT and telecommunications services company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE: Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 – 20:00), 4 days off, 4 days on (20:00 – 8:00) LOCATION: Central London SALARY: Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone), • Update trouble ticket systems and customer documentation with fault history, • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution, • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities, • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work, • Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting, • Attend customer meetings regarding issue, projects or maintenance contract work, • Create ad-hoc reports concerning customer issues as and when required, • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls), • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary, • Travel and customer offices throughout Europe for business purposes as and when required, • Provide technical support, create design and proposals for customers, • Update internal data base for ITOC ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio, • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization, • Fluent English language skills required (verbal and written), • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries, • Proven customer service and facing experience, at all customer levels, • Flexible approach, able to work outside of normal working hours when requested, • Strong time management/multi tasking & organisational skills, • Good communication with customers, colleagues and related 3rd party vendors, • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage, • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers, • Strong work ethic and reliable time keeping and attendance ** All applicants must have the right to work in the UK as the Company is not able to offer visa support. *When contacting us, please include the job reference number (Ref: AJ46885) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Finance Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global This is an excellent opportunity to join a renowned global company and a leading brand in the legal sector's 'magic circle.' Following a recent merger, the organization is undergoing significant transformation, including unifying its finance applications and data. The Finance Systems Support Team is responsible for supporting core time & billing systems (Elite 3E), as well as ERP, expenses, and tax applications. They are seeking an experienced Senior Support Analyst with strong Elite 3E billing knowledge to join their global team. You’ll need the following skills and experience: • Significant application support experience with Elite 3E or Aderant Expert, • Deep technical expertise in practice management (PMS) billing systems, • Advanced SQL proficiency, • Excellent customer service abilities, demonstrated by resolving complex user issues, • Experience working within structured ITSM frameworks, • Thorough change management and control background, • Experience in large, complex global enterprise settings, • Willingness to work onsite in the City three days per week Salary: £57k-£72k plus bonus and benefits. Location: City of London (60%) and remote (40%).

2nd Line Support Engineer – EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT £30-40k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you’ll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We’re a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software... Your Role As a 2nd Line Support Engineer, you’ll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: • Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN)., • Troubleshoot and resolve incidents related to including integrations with hardware and cloud services., • Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes., • Maintain documentation and contribute to knowledge base articles to support continuous improvement., • Support onboarding and configuration of new customer environments., • Ensure compliance with ITIL processes and SLAs. What We’re Looking For: • Proven experience in a 2nd line support or IT operations role., • Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure., • Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs., • Experience with EUC tools and remote support platforms., • Excellent problem-solving skills and customer service mindset.

Job Summary We are seeking a dedicated IT Support Specialist to provide technical assistance to employees and VIP users. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring seamless user experience. The ideal candidate will demonstrate strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality service. Key Responsibilities • Collaborate with Infrastructure department on escalated issues and contribute to knowledge base articles., • Provide first-line technical support via phone, email, remote access, or in-person, resolving hardware, software, and network connectivity issues., • Troubleshoot and diagnose IT problems including operating system errors, application malfunctions, and peripheral device failures., • Set up, configure, and maintain desktops, laptops, printers, and other IT equipment., • Support VIP users (executives and key stakeholders) with priority response times, ensuring minimal downtime and personalized assistance., • Install and update software applications including operating systems (Windows, macOS), productivity tools (Microsoft O365), and fintech applications (Bloomberg, Trafix)., • Perform basic network troubleshooting including Wi-Fi connectivity, VPN setup, and IP configuration., • Document support tickets, resolutions, and user interactions in the IT helpdesk system., • Conduct user training on IT best practices, security awareness, and new tools., • Maintain IT asset inventory and ensure compliance with company security policies. Requirements • 3+ years of proven IT support experience., • Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 (including SharePoint Online, MS Teams and Outlook)., • Familiarity with Active Directory, Entra and Exchange Online., • Understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting., • Experience with helpdesk ticketing systems (Jira, FreshDesk) and remote support tools (RDP, TeamViewer, AnyDesk)., • Excellent customer service skills with ability to communicate technical information to non-technical users., • Strong task prioritization abilities, especially when supporting VIP users., • High school diploma required; IT or Computer Science degree preferred., • Professional appearance in accordance with company standards., • Advanced proficiency in English and Russian. What We Offer • Competitive salary and benefits package., • Professional development opportunities and certification reimbursement., • Collaborative and inclusive work culture. We are an equal opportunities employer and welcome applications from all qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Candidate should have Valid authorization to work in UK. Job Summary This vacancy is for an Executive support engineer based 5 days a week onsite office on London. The role is mostly desktop break fix supporting the senior leadership team. This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact for the executive support team. We are looking for someone who has previous experience supporting Executives/VIPs at an enterprise level. Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes · Possess strong communication skills in English both verbal and written. · Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported. · Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues. · Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime. · Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics. · Be able to provide a white glove concierge service to all executive users. · Deliver tailored, empathetic support based on executive user needs. · Provide information on our customers’ products and services when asked. · Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment · Mobile device support (iOS/iPhone/iPad) · Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android) 1. General Core Competencies to be considered when hiring: · Customer focused – Customer is #1 Attitude · Professional and courteous · Problem solving attitude · Very good communication skills · Personal accountability for results · Detail oriented · Strong analytical and troubleshooting skills · High integrity · Ability to think and act quickly Benefits · A supportive, diverse and global team with a brilliant culture. · Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. · Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. · Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. · To know more about us visit – · For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

About Smokeball With offices in Australia, the US, and the UK, Smokeball is a global leader in legal practice management software, proudly supporting small and mid-sized legal practices to run their best firm and live their best life. We’re passionate about what we do, and our clients know it! Our collaborative culture and strong sense of purpose are the driving forces behind our success. Role Overview We’re looking for someone who is passionate about helping clients get the most out of Smokeball, and who’s excited to join a vibrant community of legal and tech professionals. At Smokeball, we live by the value of “innovating for the client, not the press release.” In this client-facing role, you’ll be working directly with law firms, training clients every day on how to use our software and helping them get the most out of Smokeball. You won’t be creating training programs, instead, you’ll be hands-on, guiding users through real scenarios and showing them how our tools make their day-to-day work easier. In this client-facing role, you’ll: • Deliver engaging software training and practical advice, tailored to each firm’s needs., • Share insights and conduct internal training with our wider team and platform partners, equipping them to better support our clients., • Contribute to a fast-paced, growing environment where technology and innovation drive real client impact., • If you’re someone who thrives on empowering clients and shaping meaningful experiences, we’d love to have you on our team. Key Responsibilities • Deliver engaging training sessions (both remote and onsite) to help clients get the most value from our software., • Support client success by responding to inbound requests for training and knowledge, ensuring questions are resolved quickly and effectively., • Drive client satisfaction by building strong relationships and ensuring every interaction adds value., • Create helpful resources such as how-to videos, guides, and knowledge base articles, enabling clients to access proactive, self-service support., • Enable internal expertise by delivering product training for colleagues and partner organisations., • Champion the client voice by collaborating with the wider team to understand customer pain points, surface product issues, and continuously enhance the digital client experience. What we are looking for: • Training expertise or learning and development experience, ideally in software user training and onboarding, • Understanding of general legal terminology and legal billing practices, • Exceptional presentation and training skills, with an eye for detail, • A working understanding of human learning models and innate learning behaviours, • Passion for legal technology and delivering exceptional customer service What's in it for you? 💵 Competitive Salary 🧘 Wellbeing allowance 💭 Be part of a forward-thinking company that is transforming the legal industry. 🌴 Generous PTO 👪 Paid Parental Leave 🥡 Office Snacks 🧢 And of course...the SWAG! *Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Don’t meet all the criteria? No worries! If our values resonate with your personal values and you think you have what it takes, we’d love to hear from you! Please note: This role is only open to UK residents. Unfortunately, we are not able to offer sponsorship currently.

Machine Learning Engineer Description The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions. We have raised about $25M in VC funding from top-tier funds, including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But we are just at the beginning of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI-automated solutions. Your mission will be to ensure our customers receive the most effective AI solutions for their specific needs, either by delivering solutions to them or creating capabilities that support these activities. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to market, but then will gradually develop self-service tools that empower customers to achieve value independently. As part of this role, you will do some or all of: • Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes., • Contribute to the development of our Virtual Agent development platform that scales with our product strategy., • Ensure our AI services maintain high standards of reliability, observability, availability, and performance., • Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future., • Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers., • Contribute full-stack development, including software engineering, DevOps, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value. Requirements You We are looking for someone who is as excited about Unitary’s mission as we are, who wants to have a large impact at an early-stage startup, and be a key part of defining Unitary’s future as one of our early employees. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company. For this particular role, we need a proactive Machine Learning Engineer who is comfortable engaging with customers and technical internal stakeholders and exploring and presenting new ideas. Strong communication skills are essential, as you'll lead technical deliveries and bring others along on the journey. You embrace a product mindset in everything you do and should demonstrate a genuine curiosity for solving current and future customer challenges. We would love to hear from you if you: • Have strong Python and Machine Learning Engineering skills, with experience using and applying AI to solve customer problems, • Can (or want to learn to) develop agentic AI systems that can automate human processes, • Have an understanding of (or want to learn) how software is deployed through Kubernetes, and with the capability to deploy some infrastructure elements independently, • Can demonstrate problem-solving and project management skills in order to analyse workflows and design automated solutions, • Thrive in a collaborative environment where group output and team achievements weigh heavily than individual input, • Can travel to our company-wide off-sites three times per year It would be even better, but not essential, if you have: • Experience working in a fully remote, international team, • Previous startup experience, • A background in building and operating agentic AI systems, • Experience with MLOps practices and tools, and monitoring machine learning systems in production, • Knowledge of CI/CD practices and tools such as GitLab CI, Argo CD, • Proficiency with SQL and NoSQL databases, • Worked with Kubernetes and infrastructure as code (IaC) tools such as Terraform About us The team Unitary is a remote-first team of c. 20 people spread across Europe and North America who are fiercely passionate about making the internet a safer place, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, kind and collaborative people who achieve extraordinary things together. Our culture is built around the power of trust, transparency and self-leadership. Working at Unitary We are committed to creating a positive and inclusive culture built on genuine interest in each other's well-being. We offer progressive and market-leading benefits, including: • Flexible hours and location, • Competitive salary and equity package, • Occupational pension, • Generous paid parental leave, • Generous paid sick leave, • Annual budget for your professional development and growth, • Annual budget for your individual health and wellness, • Three team off-sites to London or other exciting destinations in Europe

⚠️ This role is based in the UK and we unfortunately are not able to provide visa sponsorship. ⚠️ ⚠️ Also, this is an experienced hire role. Please do not apply if you are seeking your first role in cyber security - look out for our Graduate SOC Analyst roles instead ⚠️ What we’re offering (saves you scrolling straight to the bottom): • Salary: £40,000–46,000 depending on experience, • Shares: We operate an EMI scheme and you will earn over time a slice of the CyPro pie., • Holiday: 25 days paid holiday plus bank holidays (increases by 1 day per year worked up to 30 days), • Flexible Working: We love getting the team together in the office, so we typically spend three days per week together in our lovely London office (39 floors up in Canary Wharf 👀). The rest of the time, you can work wherever you’re most productive., • Working Hours: 4 days on, 4 days off, rotating day/night shifts, • Training: Budget for one certification/course per year, • Socials: We meet regularly to have a drink, throw some axes, • Start Date: ASAP About CyPro: • We are an innovative cyber security start-up united in a shared mission: to redefine cyber security for small and medium-sized businesses (SMBs)., • Our Founders – Jonny & Rob – spent most of their early careers delivering cyber security for large enterprises and central government. They saw a clear need for a new approach to cyber security as SMBs became increasingly targeted by cyber criminals. By 2022, SMBs accounted for 75% of attacks, largely due to being easy targets., • Together, CyPro is already setting new standards, defining innovative solutions and equipping its clients with the cyber security they need to prevent attacks, secure bigger clients and scale to new heights., • We are growing quickly, and the next few years promise more of the same. Joining CyPro means becoming an integral part of our mission and joining a team of industry experts embarking on this journey. The Role: • This isn’t your typical SOC Analyst role where you’re pigeonholed into one narrow specialism. At CyPro, you’ll have the opportunity to get involved in a wide range of areas including monitoring, incident response, threat intelligence, detection engineering, automation and internal security operations., • You’ll play a key role in our Security Operations Centre, delivering 365-day monitoring, detection and response to our growing customer base. You’ll contribute to building out our capabilities, improving tooling and processes, and shaping how we operate as the function matures., • As the team grows further, you’ll have the flexibility to focus more deeply on the areas that interest you most – whether that’s advanced detection engineering, threat intelligence, incident response leadership or platform automation. If you’re ambitious and want to help shape something rather than simply follow a process, this is the right environment for you. Core Responsibilities:Security Monitoring & Incident Response • Monitor security alerts generated by Microsoft Sentinel, Microsoft Defender, Datadog and Elastic., • Assess severity and impact of alerts, triage and investigate incidents independently., • Execute containment and remediation actions using defined runbooks and playbooks., • Correlate data across platforms to identify anomalies, malicious patterns and attacker behaviour., • Produce detailed incident reports, RCA and after-action reviews for internal and client use., • Develop and implement new detection rules in Microsoft Sentinel aligned to the MITRE ATT&CK framework., • Draft and optimise KQL queries for detection and threat hunting., • Analyse threat intelligence feeds to identify relevant threats and vulnerabilities., • Review and tag IOCs and TTPs observed in client environments., • Prepare weekly and monthly SOC reports highlighting activity, incidents and trends., • Join governance calls with senior analysts or managers to present SOC insights., • Support the management of CyPro’s internal security environment., • Administer and monitor identity management solutions., • Manage and maintain our MDM platform to ensure secure and compliant device management., • Design and develop Logic Apps to automate incident response workflows., • Contribute to evolving internal runbooks and knowledge base articles., • Work toward and maintain relevant certifications (e.g. SC-200, AZ-500)., • Stay up to date with current threat trends, attacker TTPs and defensive strategies., • Actively participate in ongoing training and capability development. Who we're looking for: • Self-Starters – we’re not a large FTSE organisation with a procedure for everything. You’ll need to operate in an environment with few guardrails and help build things as we grow., • Ambitious & Driven – whether your goal is to lead a team, specialise technically or move into leadership in future, we’ll support your development., • Always Improving – we’re a growing business and want our people to grow with us. What we think you need to be successful: Education & Experience • University educated with a degree in computer science, information security or equivalent, • At least one year of experience in a SOC environment monitoring and responding to incidents, • Microsoft Sentinel and Defender hands-on expertise, • SC-200 certification or willingness to achieve it, • Strong KQL skills for threat hunting and incident forensics, • Experience with SIEM, IDS/IPS and threat intelligence platforms, • Familiarity with incident response frameworks and security best practice, • Problem-Solving: Identify, troubleshoot and resolve complex security issues., • Attention to Detail: Ensure accurate detection, analysis and documentation., • Analytical Thinking: Comfortable interpreting complex security data., • Communication: Clear and confident communicator, able to translate technical issues for non-technical audiences., • Calm Under Pressure: Maintain composure during incidents and escalate appropriately., • Accountable & Humble: Take ownership and learn from experience., • Curious: Dive into data sets and problems to uncover patterns and root causes. Our Two-stage Hiring Process: • Intro Discussion (20 minutes, Remote): An initial chat to learn more about you and the role., • Assessment Centre (2 hours, London): A mini project on-site (no prep required), some quick tests, followed by a final interview with the founders and our SOC Manager.

Job Title: Network Operations Analyst Job Description: The Network Analyst is responsible for first-second-third line technical support, maintenance and monitoring of highly available global financial network. An ideal candidate would work well in a busy team, be able to deal with a wide range of complicated infrastructure issues across multiple platforms as well as take ownership of daily and ongoing network issues. They will have excellent Data Center and Enterprise Network fundamentals and be motivated to work on complex infrastructure design and implementation projects as well as day to say support duties. Analyst Role and Responsibilities: • Day to day support., • Contribute to Root Cause Analysis for customer/internal outages and recommend resolutions., • Provide support to other technical teams., • Project / task delivery, • New installs and platform refresh / redesign (Data Center & Enterprise)., • Turn up services to third parties (CDN, Extranet services, VPN’s)., • Infrastructure hygiene (code upgrades, EOL hardware replacement)., • Understanding of Palo Alto and F5 load balancer from implementation & operation., • Contribute to continuous service improvement., • Network Automation., • Service reviews., • Document infrastructure procedures for internal support., • Update design documentation for internal and customer support., • Work with and refine enterprise monitoring solutions to ensure levels of monitoring and alerts are maintained., • Review new monitoring tools and Network practices., • Implement BAU changes in accordance with change management process (break fix, moves, adds & changes)., • Ad Hoc requirements., • Attend Data Centers and remote sites when required to carry out maintenance., • Network audits., • Pre and post power maintenance support., • Other., • Ensure smooth handover of Network issues between regions., • Participate in Monday to Friday shift pattern., • 07:00-15:00 GMT, • 11:00-19:00 GMT, • On-Call support duties including weekends (24x7 rota). Key Accountabilities: • Ensure projects and tasks are delivered to meet deadlines., • Ensure network issues are resolved within business recovery target times., • Ensure persistent problems are diagnosed and resolved., • Ensure accuracy of network documentation., • Network Handover process. Skills • Junos OS Fundamentals (Configuration, Operational Monitoring and Maintenance)., • Cisco IOS Fundamentals (Configuration, Operational Monitoring and Maintenance)., • Routing Protocols (EIGRP, OSPF and BGP)., • Route manipulation, redistribution & filtering., • Good understanding and experience with Wi-Fi networking principles including design, installs, maintenance and troubleshooting preferably with Extreme Networks platform., • Capable of multi-tasking, good time management and prioritisation of workload., • Good communicator both written and verbal., • Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Qualification • Cisco CCNP routing & switching., • JNCIA-Junos certifications., • Wireless foundational certifications. Experience • 5 + years senior Network engineer supporting high volume, high availability financial trading environment., • Experience in delivering and supporting Wireless., • Experience of working within multi- team environment., • Experience of working in a multi-vendor infrastructure environment.

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. Job Description This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. Main Responsibilities • Monitoring and responding to help requests courteously via phone and email., • Documenting user information and problem nature in the helpdesk system., • Prioritising issues, escalating when necessary to a higher-level technician., • Tracking problem-solving processes and documenting resolutions., • Handling hands-on fixes, software and hardware installations, and configurations., • Troubleshooting IT problems ranging from software issues to hardware troubleshooting., • Setting up hardware using Microsoft Intune., • Troubleshooting basic network connectivity, including ADSL broadband issues., • Performing preventative maintenance on workstations and peripherals., • Testing fixes to confirm resolution, and performing post-resolution follow-ups., • Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. About You • Experience in IT Support environments., • Enthusiasm for developing a career in IT., • Reliable and punctual., • Strong communication skills and telephone manner., • Excellent organisational skills., • Knowledge of Microsoft operating systems., • Commitment to excellent customer service., • Quick learner with the ability to retain information., • Capable of presenting ideas in user-friendly language., • Experience working in team-oriented, collaborative environments.

We are seeking a skilled and proactive Desktop Support Engineer (L2/L2.5) to provide end-to-end technical support for desktops, laptops, and IT infrastructure. The role involves troubleshooting, escalation management, proactive system monitoring, and collaboration with internal IT teams to ensure high service availability and client satisfaction. Roles and Responsibilities: • Provide L2/L2.5 level support for end-user issues via call, email, or chat., • Troubleshoot and resolve issues related to desktop/laptop hardware, operating systems (Windows 10/11/macOS), and applications., • Ensure timely prioritization and escalation of incidents to internal and external stakeholders., • Act as a single point of contact for rapid restoration of normal IT services., • Log, analyze, and resolve incidents and requests within defined SLAs., • Perform daily proactive health checks on infrastructure and applications., • Monitor desktop support remote network and IT infrastructure for potential issues., • Ensure that service requests are handled and resolved by appropriately skilled teams., • Provide support for Desktop SOE (Standard Operating Environment) across multiple platforms and applications., • Manage asset and inventory systems, including laptop build and deployment processes., • Work with tools such as Intune/JAMF for access management, configuration, and troubleshooting., • Conduct routine preventive maintenance and ensure smooth operation of user systems., • Participate in IT and business projects requiring desktop or system support., • Collaborate effectively with internal teams to ensure seamless delivery of IT services., • Contribute to service improvement initiatives and documentation of standard operating procedures., • Deliver high-quality support to critical business units, including banking and high-profile clients., • Exhibit strong professionalism and customer service skills in all interactions. Required Skills: • Strong knowledge of desktop/laptop hardware and desktop operating systems (Windows 10/11/macOS)., • Experience providing L2/L2.5 support in enterprise environments., • Proficiency in remote desktop support tools and enterprise ticketing systems., • Hands-on experience with Microsoft Intune and JAMF for device management., • Familiarity with asset and inventory management tools.

Solution Architect - ServiceNow Remote working Salary £90k - £110k I am recruiting on behalf of a leading ServiceNow partner who are looking to recruit for a ServiceNow Solution Architect to join their team. This role will require you to use your technical knowledge alongside your experience of stakeholder management to drive success across a multitude of modules, including TPSM, FSM, ITSM, CSM, HRSD project lifecycle. You will be tasked with: • Translating complex business requirements and leading the architecture and design of ServiceNow solutions, in line with customer needs and requirements., • Supporting pre-sales activities including solution shaping, proposal development, and customer presentations., • Defining and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms)., • Guiding cross-functional teams across design, development, and deployment, ensuring architectural coherence., • Proven experience in a ServiceNow Architect role with experience in delivering TPSM, FSM, ITSM, CSM, HRSD implementations., • Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) desirable, however equivalent experience or skills are also valued., • Experience with SAP integration, Salesforce, or third-party field service and logistics platforms., • Familiarity with domain separation and multi-tenant ServiceNow environments.

Machine Learning Engineer - Outside IR35, up to £550 per day Remote or London Hybrid. Immediate start Looking for multiple Machine Learning Engineers for a long term project with one of OB's clients in the retail space. • Proven experience in end-to-end ML deployments, including GenAI models, into scaled production systems., • Skilled in building RESTful and GraphQL APIs for integrating GenAI systems with front-end and back-end platforms (UI, order systems, data stores)., • Strong problem-solving skills; capable of delivering scalable, maintainable software., • Effective communicator and team player., • Knowledge of monitoring/alerting best practices for GenAI pipelines (e.g., Langsmith, Langfuse) and LLM-as-a-judge., • Cloud experience (AWS, GCP) and familiarity with DevOps practices (CI/CD, Docker, Kubernetes, IaC)., • Experience with event-driven architecture and streaming (Kafka a strong plus)., • Exposure to chat agents and customer service systems is a plus.

End User Support Analyst UST are looking for a permanent End User Support Analyst to support one of our flag ship clients in West Sussex. • Location Chichester, • Full time 5 days in the office About the role The successful candidate will have hands-on onsite support for our office, ensuring end-user device uptime, application access, and smooth IT operations. This role serves as the face of IT for local employees, managing incidents, requests, and onsite technical issues, while maintaining adherence to security, compliance, and service standards. Key Responsibilities • Install, configure, and maintain IT devices (laptops, desktops, printers, mobile devices, Teams Rooms, AV systems, Wi-Fi APs)., • Troubleshoot hardware, OS, and application-related issues., • Support M365 suite (Outlook, Teams, OneDrive, SharePoint) and related productivity tools., • Perform IMAC/D (Installs, Moves, Adds, Changes/Deletions) and break-fix support., • Deliver onboarding/offboarding support for end users., • Provide VIP and executive support ensuring confidentiality and responsiveness., • Support VDI environments (AWS Workspaces, Azure Virtual Desktop)., • Apply OS updates, security patches, and manage endpoint vulnerability remediation., • Assist in software packaging and deployments., • Support network connectivity, Wi-Fi troubleshooting, and conference room technology. Technical Skills • Strong Windows/macOS troubleshooting skills., • Familiar with Active Directory, Intune, SCCM, and Exchange Online., • Knowledge of networking (LAN, Wi-Fi, VPN, Cisco Meraki)., • Experience in supporting AV/VC systems (Teams Rooms, Crestron, Polycom)., • Excellent communication and customer engagement., • Professional handling of executive support scenarios., • Strong organizational and multitasking ability., • Quality focused with strong documentation discipline. Qualifications • Bachelor’s Degree in IT, Computer Science, or related field., • ITIL Foundation Certification preferred., • M365 or CompTIA A+ certification desirable. Tools & Platforms • ITSM: ManageEngine, • Endpoint & Security: CrowdStrike, Zscaler, Intune, • Collaboration: Microsoft 365 Suite (Teams, SharePoint, OneDrive), • Remote Support: Zoho Assist

Full Stack Node.js/React Developer - FinTech Innovation Team 📍 London (Victoria) - Hybrid | UK Remote considered 🏦 Join a regulated FinTech transforming global payments 🚀 Shape the Future of Financial Services Join our new strategic team at a cutting-edge FinTech backed by Banking Circle's international payment rails. We're transforming how businesses access account-to-account payments, card issuing, and financial services across UK, EU, and US markets. You'll rebuild critical client-facing applications from the ground up, pioneering our move to Node.js/React and API-first architecture. 🏦 About Us • Regulated EMI in UK & EU, with US sponsor bank partnerships, • Visa & Mastercard member - card issuer, • Global reach with homogeneous services across three major markets, • Dual client base serving both direct clients and strategic partners, • 40-person product & tech team driving innovation in financial services 🎯 What You'll Build Client Portal & Onboarding Transformation • Redesign complex financial workflows into intuitive, user-friendly interfaces, • Build secure, compliant applications handling sensitive financial data, • Pioneer Node.js adoption within our established Ruby/MySQL/AWS infrastructure, • Architect robust middleware solutions connecting frontend experiences to financial services, • Implement secure OIDC/OAuth flows for multi-tenant financial applications Strategic Impact • Lead migration from legacy technologies to modern React/Node.js ecosystem, • Establish development patterns for our expanding Node.js capabilities, • Showcase innovations to stakeholders in bi-monthly London sessions 🧠 The Developer We're Seeking Financial Services Mindset • Curious nature with deep interest in how financial technology works, • Customer UX first approach - understanding that in FinTech, user experience directly impacts business success, • Security-conscious thinking appropriate for regulated financial service, • Experience in financial services highly desirable Technical Excellence • 3-5 years full stack development experience, • Strong Node.js skills for middleware development (new to our stack - you'll help shape our approach), • React.js expertise with modern development practices, • Frontend design skills - ability to create professional, trustworthy financial interfaces, • OIDC/OAuth knowledge essential for secure financial applications 🛠️ Our Tech Ecosystem Current Stack • Ruby backend with MySQL database, • AWS infrastructure with containerised deployments, • GitHub for version control and collaboration Your Focus Node.js/React frontend transformation (new strategic direction) • Integration with existing Ruby services, • Modern frameworks: Next.js, Vue.js experience valuable How We Develop • Product-led approach with 2-week agile sprints, • CI/CD pipelines for rapid, reliable deployment, • Collaborative planning and regular innovation showcases 🏢 Working Arrangements 🇬🇧 London-based (Preferred): 3 days Victoria office + 2 days WFH 🇬🇧 UK Remote: Welcome with twice-monthly London visits for planning & showcases Compensation varies based on experience and location 🎁 Why Join Our FinTech Journey? • Founding member of our Node.js/React transformation, • Regulated industry experience with global compliance exposure, • Cutting-edge financial services - payments, card issuing, multi-currency operations, • International scope across UK, EU, and US markets, • Product-focused culture with rapid iteration and innovation, • Strong backing from Banking Circle's established infrastructure 🌟 Ready to Revolutionise FinTech? If you're a creative developer passionate about financial technology, user experience, and building secure, compliant applications that power global commerce, we want to hear from you. Apply with your CV and tell us what excites you about building the next generation of financial services technology. We're committed to diversity and inclusion in FinTech. All backgrounds welcome. #FinTech #NodeJS #React #London #Payments #CardIssuing #RegulatedTech #UKRemote #BankingTech Please note: We do not accept unsolicited CVs or applications from recruitment agencies for this role.

Our client is looking for a motivated service desk engineer looking to grow their career. Offering a strong progression plan and lots of training as well as a solid salary and interesting modern tech stack. Experience Required: • 1–2 years of experience in user desktop support with strong technical capabilities in this area., • This experience should either be within a Managed Service Provider (MSP) environment or involve full IT responsibility in a small business setting Key Technical Skills: • Practical experience supporting Windows desktops, including building PCs and troubleshooting issues related to operating systems, drivers, and software., • Proficiency in supporting all versions of Microsoft Office, resolving a range of user-related issues., • Experience with server administration tasks, such as managing Active Directory, applying group policies, and resolving login issues, including those related to remote access., • Administration of Microsoft 365 services (Exchange, SharePoint, OneDrive), including handling mailbox limits, shared mailboxes, and file/folder permissions., • Support for mobile email, including setup and sync troubleshooting for mailboxes on smartphones., • Ability to work independently, with a strong eye for detail and documentation. Must understand how to appropriately engage with users at varying levels of seniority and effectively prioritize tasks., • Basic scripting abilities, particularly with PowerShell or batch files., • Experience configuring and troubleshooting firewalls, ADSL routers, and VPN clients., • Completion of at least one Microsoft certification exam., • Familiarity with Apple Mac systems., • Knowledge of virtualization platforms such as Hyper-V or VMware., • Experience in building and setting up Windows Servers.

1. The Company Biomap Ltd is a company that provides Validation & Qualification for temperature monitoring solutions to the Pharmaceutical & Biotech Industries. We operate in a heavily regulated environment working with a wide range of companies from Labs, Hospitals, Wholesalers and Pharmaceutical manufacturers. 2. The Role The position is part of a team that is responsible for carrying out calibration and service works in line with documentation associated with the quality management system. To effectively and accurately carry out service works and customer calibration duties through accurate planning and organisation. 3. General Role Responsibilities: · Carrying out calibration of customers equipment on site. · Conducting service works directly relating to temperature mapping. · Carry out Installation of Environmental Monitoring System at customer sites. · Prioritization of time management to ensure service works are completed in a timely manner. · Preparation and execution of paperwork for service and calibration works. · Management and archiving of calibration data and reports. · Providing on site customer support, technical advice and troubleshooting where necessary. · Site contact for customers regarding questions about maintenance and calibrations. · Completing on-site system commissioning & product training 4. The Ideal applicant must have: • Excellent analytical and practical hands-on approach to engineering and problem solving, • Excellent attention to detail, • Must be able to communicate effectively at all levels in both spoken and written forms, • Ability to work under pressure and to tight deadlines, • Must be self-motivated, dynamic with excellent time management skills, • Team player mentality, and strong ability to multi-task, • Accurate, reliable, and independent way of working 5. Requirements • A formal electrical and/or mechanical qualification to ONC or above, • Good IT skills, • Fluent in English, • Knowledge of Remote Desktop Software (Teamviewer or Windows RDP), • Knowledge of temperature and humidity calibration (Traceable / UKAS), • Knowledge of dataloggers and Environmental Monitoring Systems, • Ability to undertake travel in UK, Europe and RoW as necessary, • Flexible approach to working hours. 6. What we offer • 20 days holiday, plus bank holidays, • Full uniform, • Company vehicle, • Laptop, • Mobile Phone, • Company Credit Card, • Training & Development, • Company Pension, • -Progression in the Company to became Senior and/or Team leader Salary: £23k-27k Position Type: Full Time Company Website:

This is a freelance position to become part of a pool of engineers we can call upon for holiday cover or additional project support within our Media Technology Team. The role will be hybrid, based in our London office, working with award-winning brands such as Sky HISTORY and Crime+Investigation. You will support the day-to-day running of our media technology infrastructure, including broadcast systems, file-based workflows, post production environments, and workflow orchestration platforms. Key Responsibilities • Provide technical support for IT, broadcast, and media systems., • Support post production users with Adobe Creative Cloud and related plug-ins., • Troubleshoot and support remote edit and on-premise edit environments, including storage, proxies, and deliveries., • Provide support for MAM/PAM systems, • Provide day-to-day support for SDVI Rally which includes workflow monitoring, user support, troubleshooting, and vendor escalation., • Escalate issues to third-party vendors as needed., • Monitor system performance and workflows; identify and resolve issues., • Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows., • Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets., • Work on multiple priorities simultaneously, • Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day to day work: • Working with People – collaborate effectively with creative, operations, engineering, and vendors., • Analysing – diagnose workflow failures, analyse technical logs, trace issues across content supply chain systems., • Planning and organising – manage priorities (support requests, workflow monitoring, vendor escalations)., • Delivering results and meeting customer expectations – ensure continuity of media workflows and support., • Resilient under tight deadlines and broadcast-critical issues. Minimum Requirements • Experience supporting broadcast, or media production systems., • Familiarity with post production workflows and user support., • Hands-on troubleshooting of software, storage, and hardware., • Experience liaising with third-party vendor support., • Ability to manage multiple requests and keep stakeholders informed., • Clear documentation and incident logging in ticketing systems (Fresh Service or equivalent)., • Experience providing user and technical support for media workflow orchestration platforms such as SDVI Rally (or equivalent in content supply chains)., • Ability to monitor and troubleshoot automated workflows, identify failed jobs or deferred tasks, and escalate to vendors where required. Desirable Requirements • Experience with SDVI Rally workflows & support., • Knowledge of BLAM and/or similar MAM/PAM systems., • Understanding of transcoding, edit storage, and proxy workflows., • Scripting or automation experience (Python, PowerShell, AWS Lambda) to streamline support tasks. About Us At Hearst Networks EMEA, we share stories that matter, inspiring and exciting our audiences with hit US franchises (The Curse of Oak Island, Pawn Stars), must-see docudramas (Royal Kill List and Colosseum), and original commissions (Sex: A Bonkers History with Amanda Holden, Royal Autopsy, Cops Gone Bad with Will Mellor). Over the past few years we’ve championed our own original programming and relished in the successes of recent series’ such as The Unbelievable with Dan Aykroyd, Great Escapes with Morgan Freeman, The Prison Confessions of Gypsy Rose Blanchard and Royal Mob. We welcome talented candidates with infectious enthusiasm who love what they do, and are ready to learn, develop and thrive. Here you’ll find a community of innovative, creative and inspiring people who aren’t afraid to embrace responsibility and try new things collaboratively, as a team. We are a certified Great Place to Work® with a can-do, motivated culture that believes in working to live, not just living to work. Every employee has a voice and is encouraged to be themselves and be ambitious. With offices in Rome, Madrid, London, Warsaw, Munich and Johannesburg, we are a truly international organisation that celebrates difference and diversity. As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all. Pease do let us know if you require any adjustments or assistance for meetings and communications with you when you apply for a role with us.

Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -M

Senior CRM Executive (Retention) - Global Location: Remote UK Hours: Full-time (37.5 hours per week) Salary: £35,000 - £45,000 per annum The Senior CRM Strategy Executive – Global plays a strategic and analytical role in scaling CRM retention programs across all markets. With a deep understanding of behavioural insights, automation, and lifecycle strategy, this role is pivotal in shifting CRM from single-send campaigns to fully optimised, predictive journeys that drive conversion and loyalty globally. Working within the Retention and Engagement team, this role will use data, behavioural insight, competitor research and experimentation to improve customer lifetime value, reduce churn, and maximise the commercial value provided by CRM. Key Responsibilities: • Develop and own the global CRM retention strategy for free trial and paying user segments., • Design and iterate on high-impact journeys leveraging predictive behaviour, segmentation, and automation tools, • Drive AB testing and experimentation, partnering with analytics to assess impact on CLTV, churn, and conversion, • Align with local CRM teams to ensure global strategies are insight-informed and localised effectively, • Integrate loyalty, reactivation, and upgrade strategies across regions using first- and third-party data, • Collaborate with product, commercial, and local marketing to ensure CRM campaigns drive business growth, • Build dashboards and reports that translate funnel data into actionable insight for senior leadership, • Identify and scope improvements to CRM tools and workflows, working with Product/Tech to enhance capabilities, • Coach and support regional CRM execution teams in delivering high-performing local variants of global strategies Skills & Experience: • 4+ years in CRM, retention, or lifecycle marketing; ideally in a B2C, SaaS, or subscription model. Experience in education is beneficial, but not required, • Strategic thinker with proven track record of improving customer lifetime value and retention through targeted CRM activity, • Hands-on experience in automation, customer journeys, and campaign optimisation, • Strong knowledge of CRM and marketing automation platforms (e.g., Salesforce, Braze, Iterable), • Data fluent: comfortable analysing lifecycle stages, behavioural segments, and commercial performance, • Confident presenting insights and influencing cross-functional stakeholders across regions., • Familiar with global CRM challenges, including localisation, international data governance, and tooling needs, • Google Analytics experience is required; competency in SQL would be beneficial but not required Attributes: • Customer-obsessed and commercially focused., • Data storyteller who can drive global CRM evolution., • Comfortable operating across ambiguity, complexity, and multi-market priorities., • Proactive, collaborative, and always looking for ways to optimise and scale. Benefits: In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. Here’s a couple of the things that make Twinkl a great place to be: • A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process, • Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents., • From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year and Twinkl subscriptions., • Quarterly company awards programme, • Seasonal events, • Referral scheme, • Cervical and Prostate screening, • Company sick pay after 3 months of service, • After probation - cycle-to-work scheme, • Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave

Senior Paid Search Executive Location: Remote Annual Salary: £40,000 - £50,000 Contract: Permanent About Twinkl: We're here to help those who teach. It's what brings us to work every day. At Twinkl, we’ve been providing educators across the world with high quality, trusted teaching and learning resources for over a decade now. They’re all written and checked by our wonderful team of experienced educators, and there are hundreds of thousands of resources to download, with new ones added daily. Position Overview: As the Senior Paid Search Executive, you will be responsible for the development, management, and optimisation of our global paid search marketing campaigns. This role will focus on driving traffic, improving conversion rates, and maximising ROI across all search platforms. You will play a pivotal role in shaping our digital advertising strategy and work cross-functionally with teams such as product and data analytics to achieve our business goals. Key Responsibilities: Manage & Optimise Paid Search Campaigns • Plan, execute, and optimise paid search campaigns across platforms like Google Ads and Bing Ads., • Monitor and report on key performance indicators (KPIs) such as CTR, CPC, CPA, ROAS, and conversion rates., • Conduct regular A/B testing on ad copy, landing pages, and targeting strategies., • Continuously monitor search terms, manage budgets, and optimise negative keyword lists to reduce wasted spend. Data-Driven Strategy & Execution • Analyse campaign performance data and derive actionable insights to optimise current and future campaigns., • Develop and implement strategies to increase traffic, improve conversion rates, and maximise return on investment., • Collaborate with data and analytics teams to integrate customer insights and business data into campaign strategies. Budget Management • Work closely with the VP of Growth to manage the paid search budget effectively, ensuring all spending aligns with business objectives and goals., • Optimise spend against target ROAS while scaling search efforts to meet company growth targets. Collaboration & Communication • Collaborate with the SEO team to align paid and organic search efforts for maximum efficiency and coverage., • Communicate performance updates, strategies, and opportunities to senior stakeholders. Industry Knowledge & Continuous Improvement • Stay updated with the latest developments in paid search and broader digital marketing., • Identify new trends, tools, and opportunities to leverage in paid search., • Continuously look for ways to improve existing processes and strategies for more efficient outcomes. Qualifications: • 3+ years of hands-on experience in paid search marketing, preferably in an eCommerce or direct-to-consumer environment., • Proven track record of managing significant budgets and delivering measurable results (ROI, CPA, ROAS)., • Proficiency in Google Ads and Bing Ads. Certification in Google Ads is a plus., • Strong understanding of analytics tools like Google Analytics, Google Tag Manager, and other performance tracking tools., • Experience with A/B testing tools and techniques., • Ability to analyse large datasets and extract actionable insights to improve campaign performance., • Familiarity with landing page optimization, copywriting, and customer journey mapping., • Excellent communication skills and ability to present data-driven recommendations to stakeholders., • Self-motivated, highly organised, and capable of managing multiple campaigns simultaneously., • Working knowledge of SEO and how it integrates with paid search strategies. Benefits: In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. • A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process, • Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents., • From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions., • Quarterly company awards programme, • Seasonal events, • Referral scheme, • Cervical and Prostate screening, • Company sick pay after 3 months of service, • After probation - cycle-to-work scheme, • Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave

Global CSIRT Senior Analyst Base Location: London or fully remote with occasional London travel, see our network of 20 offices nationally: ___ About KPMG International Together with more than 273,000 colleagues in 143 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career. KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team. About this Global Group Global Technology & Knowledge The core services provided by Global Technology & Knowledge are more crucial than ever to our future, as we enable KPMG’s digital transformation, provide trusted technology services, ensure security across the network and accelerate our Collective Strategy. Our ways of working are based on the principles of customer-centricity, communities of expertise, an optimized delivery model, flexibility, a culture of empowerment, and fulfilling careers. We are organized under five new ‘domains’: Technology Portfolio Delivery, Global Enterprise Technology, Technology Strategy & Blueprint, Global Information Security Group and Business Operations. This is an exciting time for us as we continue to drive technology excellence at the heart of Collective Strategy v3.0, and our GT&K colleagues all play a pivotal role in making this a success. About this Team GISG (Global Information Security Group) is one of five domains within KPMG’s Global Technology & Knowledge group. GISG provides the information protection and technology infrastructure that secures KPMG’s technology environment and connects its network of member firms. GISG works with the other GT&K domains to ensure that appropriate security controls are in place for KPMG technology solutions. As part of the Global Information Security Group (GISG), the Information Security Services (ISS) team which includes the Global Security Operations Center (GSOC) helps defend KPMG and its clients from cyber attacks, through timely detection, investigation and remediation of potential threats. Role summary The Cyber Security Incident Response Manager plays a pivotal role in identifying, investigating, and managing cyber and data handling incidents within KPMG’s Global Information Security Services (ISS) function. ISS delivers and oversees critical cybersecurity capabilities—including Security Monitoring & Response (SMR), Vulnerability Assessment & Secure Development (VASD), and Cyber Threat Intelligence (CTI)—across Global, Global Functions, and the broader KPMG network of member firms. This position offers an exciting opportunity to join a progressive and innovation-driven security team, contributing directly to the evolution of the Cyber Security Incident Response Team (CSIRT) on a global scale. The role reports directly to the Global Cyber Security Incident Response (CSIRT) Lead. The ideal candidate will bring knowledge in Cyber incident response, data protection, and regulatory compliance, along with the ability to collaborate effectively across functions to reduce risk and strengthen KPMG’s global data security posture. Key Accountabilities Incident Detection & Response • Triage alerts reported by GSOC, Global functions and KPMGs network of member firms, including clients, supply chain and from Security tooling like DLP, CASB, XDR and SIEM., • Contribute to the investigation and response to cyber and data handling incidents, including misdirected emails, unauthorized data access, and policy violations., • Contribute to root cause analysis to determine the origin and impact of incidents., • Collaborate with teams across Legal, HR, Compliance, Global Enterprise Technology (GET), Global Functions, RSD and key Member Firms to ensure appropriate incident handling and communications aligned to best practises., • Contribute to the delivery of guidance and support on secure data handling practices., • Identify gaps in detection and response processes and recommend improvements., • Support the development and refinement of playbooks and standard operating procedures (SOPs) for cyber and data-related incidents., • Support security awareness initiatives related to data handling and incident management and reporting., • Contribute to the delivery of training to first-line responders and KPMG member firm security teams on incident escalation procedures. Experience / Knowledge / Qualification • Leadership & Strategic Experience, • Proven experience in incident response, preferably with a focus on data protection and privacy incidents within highly regulated industries such as professional services, finance, healthcare, or energy., • Have a strong background in incident response, data protection, and regulatory compliance, with the ability to work cross-functionally to mitigate risks and enhance our data security posture. Technical Expertise in Cybersecurity & Incident Response, • Experience with email security, cloud platforms, and endpoint protection., • Strong understanding of DLP, CASB, SIEM, XDR and other security monitoring tools., • Proven ability to manage and/or support response to complex security incidents and data breaches., • Strong troubleshooting and problem-solving skills, with the ability to remain calm and effective under pressure., • Risk, Governance & Regulatory Knowledge, • Strong understanding of cyber and data risk factors impacting information security., • Familiarity with data protection regulations (e.g., GDPR, HIPAA, CCPA)., • In-depth knowledge of cybersecurity regulations, standards, and best practices., • High level of integrity and professionalism, with a commitment to ethical conduct and confidentiality., • Ability to obtain and maintain security clearance where required., • Communication & Stakeholder Engagement, • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse global stakeholders., • Strong analytical skills with the ability to assess and mitigate risks and influence decision-making at senior levels., • Education & Certifications, • Bachelor’s, Master’s, or PhD in Computing, Information Security, or a related field (or equivalent professional experience). Relevant certifications such as CISSP, CISM, GIAC (GCIH, GCFA), or CIPP are highly desirable. Agile/Flexible Working At KPMG International, we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. KPMG International's commitment to inclusion & diversity At KPMG International, we recognise that we need inclusion and diversity to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest pool of talent across our network and beyond, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which empowers everyone to bring their whole selves to work. For additional support in applying, please click the clinks to find out more: • Applying to KPMG: ___, • Applying to KPMG:, • Tips for interview: ___, • Tips for interview:, • KPMG values: ___, • KPMG values:, • KPMG Competencies: ___, • KPMG Competencies:, • KPMG Locations and FAQ: ___, • KPMG Locations and FAQ:, • KPMG Locations and FAQ: ___, • KPMG Locations and FAQ:

Redfaire drives business transformation by implementing and optimising Oracle ERP solutions, specifically JD Edwards and Oracle Fusion ERP Cloud. We deliver end-to-end ERP consulting services from international rollouts and upgrades to CNC, Support services, IaaS, SaaS, and PaaS which drive innovation, efficiency, and long-term value. Redfaire also develop custom extensions and products that further enhance JD Edwards and Oracle Fusion functionality and help clients maximise their ERP investment. Innovation is at the heart of everything at Redfaire, we provide guidance and expertise to our customers in Oracle Cloud, Integrations, AI and Machine Learning. Headquartered in Limerick, Ireland, we also have offices in UK and USA and a direct presence in other international locations. As a founding partner of Redfaire International, a global network of top-tier JD Edwards consultancies, we’re able to deliver even broader, more impactful solutions to our clients worldwide. Our mission is to enable agility, spark growth, and future-proof organisations through Oracle Cloud Fusion and JD Edwards solutions. We’re more than consultants—we’re problem solvers, trusted advisors, and long-term partners to our clients. If you’re passionate about ERP, development, innovation, and making a real impact—you may be interested in joining our team. This Role: The Development Manager within our Professional Services business unit enables delivery of high-quality development projects across the business. This role also oversees the development, organisation, and support of a large international team of Development Consultants based both in the UK/Ireland and offshore. The ideal candidate will have a development background and is detail-oriented, demonstrates strong problem-solving skills and has a proven track record of managing technical teams. This position is particularly suited to someone with a strong technical background and significant business experience leading a team of Oracle / JD Edwards Developers across multiple platforms and disciplines. This is a full-time permanent role which may be home based in the UK/Ireland or in a hybrid structure from our Shared Service Centre in Limerick. Responsibilities of this role include: Reporting to the Professional Services Director, this role is accountable for managing a large technical team and delivering a wide range of projects and initiatives. Responsibilities include, but are not limited to: • Lead, motivate and develop a high performing team of Developers who design, build and test product version release enhancements, integrations and project customisations., • Manage and coordinate resources across the group to optimise team utilisation and contribute to business growth., • Contribute to Redfaire’s innovation and enablement program bringing our consultants and our customers on a roadmap to success with their Oracle investments., • Provide end-to-end leadership and management across the employee lifecycle from pre-sales, estimating through to delivery management., • Drive a culture of process improvement to maximise efficiency and champion operational excellence and mentoring., • Data Analysis and forecasting to support capacity management and projected business requirements., • Manage a portfolio of projects—ranging in size, complexity, and duration—ensuring timely delivery and quality outcomes. Qualifications & Previous Experience: • Bachelor's degree preferred or equivalent experience. Business focus or a relevant technical qualification., • 5+ years’ experience in full-function people management with a strong technical background to effectively support and understand projects and solutions., • Technical expertise should include;, • Development experience (ideally on JD Edwards EnterpriseOne 9.1 or above),, • Oracle VBCS and OIC (or SOA Suite), • Debugging (including C++ MS visual studio),, • Developing Orchestrator REST API solutions., • Interest and experience in AI, Cloud and integration technologies., • Experience in a customer facing role, including pre-sales activities such as responding to RFPs, building estimates and Statements of Work., • Strong focus on “Standardise” and “Simplify” ways of working, • Excellent verbal and written communication skills in English, with the ability to convey complex information to both technical and non-technical stakeholders., • Highly driven and self-motivated with a proactive, hands-on approach and a strong commitment to delivering high-quality results on time., • Proven ability to manage multiple projects and deliverables simultaneously, with a structured and analytical approach to prioritising and problem-solving., • Knowledge of data reporting tools and ways of working “Slice and dicing of information”., • A strong team player with the ability to collaborate effectively in a remote working environment, demonstrating initiative, clear communication, and accountability. What we offer: • Being part of an industry-leading, award-winning Oracle Partner recognised for excellence., • Collaborate with a diverse, international team supporting a rapidly growing global client base., • Benefit from strong development opportunities across cutting-edge technologies and global delivery models., • Enjoy flexible working arrangements, including remote options, to help you maintain a healthy work-life balance., • Join a cooperative and friendly team that thrives in a values-driven, inclusive workplace., • Experience The Redfaire Way of Working—a culture fostering continuous improvement, innovation, and independent thinking., • A genuine commitment to your personal and professional growth through ongoing learning and development opportunities. Redfaire is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. Our inclusive workplace provides an environment that will support your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

D365 F&O Support Analyst - D365 F&O Support Analyst, D365 SCM, D365FO, D365 F&O, D365 SC&M, D365 Support Analyst, Dynamics 365, D365 Finance and Operations Support Analyst, Warehousing, Supply Chain, Production, Manufacturing, Retail, AX, Dynamics 365, End User – Contract – UK remote - £400 - £425 per day Our Global End User client are looking for a D365 F&O Support Analyst to assist them on a global roll out of D365 F&SCM. You will join a busy implementation team and help support users, across various locations in Europe, with post go live needs. Those that have supported Dynamics AX / Dynamics 365 FO solutions at 2nd or 3rd line level would be ideal for this role. We are looking for someone to start as soon as possible, the role is outside IR35 and will last more than 6 months. Key Skills & Experience: • Experience in Dynamics 365 Finance & Operations, • Proven knowledge and demonstratable experience with Microsoft Dynamics, • You will preferably have experience in a manufacturing environment, • Ideally have experience working in multi country / global projects, • You will have strong communication skills both written and verbal, • Customer/vendor relationship skills (internal and External), • Adaptability and willingness to embrace challenges Main Responsibilities: • Technical and business process support for new ERP implementation, • Assist in delivery of new solutions and enhancements into a production state, • Participate in testing and validation where appropriate, • Resolving operational incidents, • Work with users and business partners to manage issues and come up with new solutions, • Advise on how to conduct processes, • Support process adoption via training materials, • Ensure P1 and P2 issues are resolved swiftly Location: United Kingdom (remote) Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: ___ If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website:

Role: AI Platform Engineer (6-Month Contract) Location: Remote Contract Type: 6-Month Contract Overview We are seeking an experienced AI Platform Engineer to provide Level 1 and Level 2 operational support for our enterprise AI platform. This customer-facing role involves technical troubleshooting, proactive platform management, and close collaboration with vendor engineering teams to ensure seamless and reliable AI platform operations. Key Responsibilities Operational Support • Provide L1 support for customer-reported issues and service requests., • Deliver L2 troubleshooting by diagnosing, replicating, and resolving issues across platform components and underlying infrastructure., • Coordinate L3 escalations with vendor product and engineering teams, tracking responses and resolutions., • Monitor system health, alerts, and customer usage patterns to proactively identify potential issues., • Maintain detailed documentation, knowledge base articles, and support procedures., • Automate recurring operational tasks and fixes to improve efficiency., • Support tooling integration and configuration to enhance monitoring, reporting, and performance., • Assist customers with onboarding, configuration, and platform best practices., • Collaborate with infrastructure, platform, and application teams to resolve integration and interoperability issues., • Ensure adherence to SLAs, uptime targets, and customer satisfaction goals., • Provide reporting on platform usage, workflows, and billing insights for stakeholders. Technical Responsibilities • Cluster Infrastructure Management: Administer and support GPU cluster infrastructure., • High Availability & Resilience: Implement failover and redundancy strategies to ensure minimal downtime., • Resource Optimization: Manage GPU resource partitioning, workload scheduling, and capacity planning., • Performance Monitoring: Utilize HPE tools for real-time monitoring, diagnostics, and tuning., • Incident Response: Address node failures, driver issues, and networking incidents; escalate to vendors when needed., • Security & Access Control: Manage RBAC, user permissions, platform hardening, and data protection measures. Required Skills & Experience • 10 years of experience in technical support, systems engineering, or platform operations., • Strong knowledge of L1/L2 support processes, including ticketing, escalation, and troubleshooting workflows., • Familiarity with cloud-based platforms, APIs, and distributed systems., • Understanding of AI/ML workflows (model training, inference, data pipelines)., • Experience with monitoring and logging tools (e.g., Grafana, Kibana, Splunk)., • Excellent communication and customer engagement skills., • Working knowledge of ML engineering and data science toolchains to optimize user experience. Core Technical Skills • System Administration: RHEL/CentOS, Ubuntu, Linux kernel tuning., • Automation & Orchestration: Ansible, Kubernetes, container management., • GPU & AI Tooling, • Automation, Monitoring & Security: Experience delivering GPU-as-a-Service with appropriate observability and controls.

Job Title: Senior Cloud Support Analyst Location: Remote (UK-based, occasional travel for team or client meetings) Salary: £45,000 - £50,000 The Company A leading UK IT services provider is seeking a Senior Cloud Support Analyst to join their expanding Cloud Services team. This is a remote-based role combining advanced 3rd line technical support, cloud service optimisation, and project delivery across a varied customer portfolio. You’ll act as a senior escalation point for complex Azure environments, contribute to customer cloud projects, and help drive continual service improvement initiatives. This is an excellent opportunity for an experienced engineer ready to take on more technical ownership and leadership within a progressive, cloud-focused organisation. Roles & Responsibilities • Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services., • Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation., • Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency., • Develop and maintain automation scripts using PowerShell, Python, or Shell., • Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices., • Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools., • Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team., • Participate in an on-call or shift-based support model when required. Your Skills & Experience • Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment., • Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required., • Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures., • Strong scripting and automation skills (PowerShell, Python, or Shell)., • Familiarity with ITSM processes (ITIL certification desirable)., • Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences., • A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement. Company Benefits This is a senior, remote position offering the chance to work on complex and evolving Azure environments while shaping the future of managed cloud services. You’ll gain exposure to high-level project work, automation initiatives, and cutting-edge cloud technologies. The company offers a supportive, growth-oriented culture with opportunities to progress into cloud consultancy, architecture, or leadership roles. You’ll benefit from funded certifications, professional development programmes, and genuine career advancement. • Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)., • Remote-first role, with occasional travel to York or client sites for collaboration, project work, or key meetings. JOB ID: #3466653

NetSuite Developer – NetSuite, SuiteCommerce Advanced, SCA, Customisation, Technical Consultant, Developer, Web Developer, Systems Engineer, Software Engineer, SuiteScript, API, PHP, Systems Developer, JavaScript - London, Manchester, Hampshire, Surrey, Midlands, Yorkshire Our client, a NetSuite partner, is seeking a NetSuite Developer to join their well-established development team to assist with their ever growing pipeline. The successful candidate will have a solid understanding around SuiteScript, customisations and integrations and be keen on developing their career into a senior NetSuite technical professional. My client will offer training and support where required, the chance to work alongside other senior technical resources whilst also being able to gain your NetSuite certifications. The role will be a UK-based, fully remote position. Key Skills: • Experience within a NetSuite development role, • Experience in integrating ERP with external portals and back-office systems, • SuiteScript 2/2.1 experience Desirable: • Experience of Scheduled Scripts and/or Map-Reduce, • Experience of Client Script, Event Script, SuiteLet, RESTLet, and Workflow, • Suitecommerce advanced exposure Responsibilities: • Updating, repairing, modifying and developing existing software and generic applications, • Develop from detailed specification through discussion with clients, • Working as part of a team, which may be established purely for a project, • Adapting to new customer requirements, • Consulting manuals, periodicals and technical reports to learn new ways to develop programs and maintain existing skills and knowledge Benefits: • 25 days annual leave increasing by 1 day per full year employment up to 30 days (Plus 8 bank holidays), • Benenden Health Cash Plan, • Work from home allowance, • 4% Pension Contributions, • Flexible Working hours, • Full access to online NetSuite training courses Location: UK Remote Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: .

💼 Microsoft Power Platform Support Engineer 📍 UK Remote | 💰 £45,000 – £55,000 + industry-leading benefits 🕘 Full-Time | Microsoft Solutions Partner ⭐ Why Join Us? As a certified Microsoft Solutions Partner, our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here's what you can expect: • 9-day fortnight – every other Friday off!, • Hybrid working – work from home, a regional hub, or our modern Reading office, • Private Medical Insurance (Vitality Health), • Medical Cash Plan (Medicash), • Income Protection and Death in Service (YuLife), • 25–28 days holiday (increases with tenure) + your birthday off, • EV car scheme, Cycle to Work, Gym discounts, Costco membership, • Buy/sell up to 10 days holiday annually, • Pension scheme – 5.5% employer / 4% employee, • Employee Assistance Programme, • Professional & personal training budget, • Quarterly check-ins & ongoing development support, • Recognition & reward programmes – including spot bonuses and long-service awards, • Award-winning culture – recognised as a Great Place to Work™ across multiple categories 🧠 About the Role We’re hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365. 🔧 Key Responsibilities • Troubleshoot technical issues across Microsoft Power Platform tools, • Provide clear, professional support to customers via ticketing systems and meetings, • Collaborate with development and consulting teams on escalations, • Track and document issues effectively to ensure timely resolutions, • Stay up to date on platform updates and share insights with customers and team, • Contribute to service improvement and internal knowledge base ✅ Ideal Skills & Experience • Experience supporting Power Platform (Power Apps, Power Automate, Power BI), • Exposure to Microsoft Dynamics 365 is a strong plus, • Strong troubleshooting and customer service skills, • Knowledge of SQL and databases is advantageous, • Familiar with ticketing and CRM systems, • Excellent written and verbal communication skills, • Self-motivated, team-oriented and eager to learn 📍 Location & Working Style • Remote - UK, • Onboarding will involve some in-office time, • Typically 1–2 in-person team meetings per month

Entity: Technology Job Family Group: Business Support Group Job Description: bp is a global company that offers a world of opportunities for professionals as well as those starting out in their career. We’re guided by our purpose and ambition to become a net zero company by 2050 or sooner, and help the world get there too. What does this mean for you? It means you can expect purposeful work, world-class training and the flexibility to realize your full potential. Not to mention the chance to join a company committed to delivering more sustainable energy for all. Ready to crack on? Your perfect job match awaits. bp has a bold transformation agenda as it seeks to provide secure, affordable, lower carbon energy. Digital lies at the heart of this transformation and bp is looking to recruit digital talent to help solve the most complex problems of the future. The One Digital early careers programme provides a range of foundational career experiences and a gateway to an exciting and rewarding digital career. Our digital apprenticeship programs are 2 years long. During this time, you’ll work on different projects alongside learning day to day operations, to become a rounded professional. Alongside your formal apprenticeship, you’ll also complete our Elevate training programme which provides a framework of ‘non-technical’ skills to support building personal effectiveness, helping you to grow both personally and professionally. Throughout the program you’ll have a dedicated support network to provide guidance on the program and advice on career development. You’ll also be a key part of the bp early careers community, with events, socials and the opportunity to network with other early careers from across bp. * Work closely with technology experts that provide bp with critical IT services. You will learn from these experts to build your own capabilities in site/software reliability principles and IT operational support techniques. * Grow your skills through exposure to different service areas and bring these transferable skills to support the business in leveraging the capabilities of our technology solutions. * Help turn our net zero ambitions into reality. * Improve our customer experience. * Contribute to the delivery of services from internal squads and external providers to ensure business performance is in line with agreed Service Level Objectives (SLOs), business outcomes, and levels of risk and resilience. * Ensure operational integrity and operational compliance with appropriate regulatory and internal standards. * Work with DevOps based models as well as traditional outcome-based services and you will develop skills in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery. * Provide tactical advice, training and support on core technology applications (both hardware and software) enabling the delivery of application-based products and services. * Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects. * Interact with senior stakeholders directly, both internally and externally, and as part of both the ‘front of house’ external client/customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues. * Be responsible for their own workload and will be expected to problem solve and prioritise independently. They will deliver a ‘first line fix’ service in many cases to both internal colleagues and external clients and customers. They will maintain ownership of issues (vis-a-vis the internal user/external client) even where elements are escalated to subject matter experts. This apprenticeship will be aligned to the following standard: ___ for which the provider may be ___ , however the provider may be subject to change. To apply, you must be aged 18 or over at the start of the programme in September 2026. If you’re studying A-levels or completing further education, you must be due to complete your qualification/s in 2026 (we’re unable to progress applications for students who will be part way through their studies when the programme starts). You’ll also need to have: * A-Level (or equivalent) grade C or above in either Computer Science/IT, Maths or Physics * GCSE (or equivalent) grade 4 or above in English and Maths * Applicants with a level 3 apprenticeship qualification will also be considered * Alternative qualifications with significant coding elements may be considered Qualifications should be checked to ensure the requisite points are met ___ Qualifications should be checked to ensure the requisite points are met In addition, under the apprenticeship levy rules, the following applies to all apprentices: * Must be a citizen of an EEA/EU country (including the UK) and have lived in the EEA/EU for the last three years; OR if you are a non- EEA/EU citizen but have permission to live and work in the UK and have been ordinarily resident in the UK for the last three years * Cannot already have a qualification at the same level or higher as the apprenticeship you are applying for * Cannot be currently undertaking another professional qualification that is Government funded (e.g. another apprenticeship) This programme is designed for school / college leavers and other individuals who do not have a degree. If you have a university degree, please apply to our student and graduate opportunities. This role is likely to be based out of the following UK office: bp Sunbury - ICBT (International Centre for Business & Technology), Chertsey Road, Sunbury on Thames, Middlesex, TW16 7LN 7 September 2026 Please note the following when applying: * You can only apply to one bp early careers opportunity globally per academic year – within this time, we will only process the first application you make. You will be withdrawn from any subsequent applications. * Assessment centres are a key part of the process and will be in person – bp will cover reasonable travel and accommodation costs, in line with the travel policy which will be shared with you. Please ensure you will be available to attend in person. * Accommodation – once confirmed, where you need or decide to move closer to your location, you are responsible for organising and funding this accommodation. We are keen to make our recruitment process accessible to all. If you require any adjustments/accommodations, to any stage of the recruitment process, please mention this in the allocated section on your initial application form. Someone will then be in touch to discuss or confirm the adjustments/accommodations as appropriate for you. Alternatively, if you would like to discuss adjustments before applying, please get in touch: T: +44 1635 584149 E: Starting salary: £22,100 Sign on bonus: £3,000 (One off payment, subject to tax and national insurance) Wellbeing allowance: Claim up to £1,500 each calendar year (subject to tax and national insurance) for products and services that contribute to physical, mental, financial and social wellbeing Flexible benefits: In addition to your base salary, you’ll receive a flexible allowance (currently 20% of your base salary) that you can take as cash or use to buy a range of extra benefits, such as a pension, critical illness, dental care, personal accident and travel insurance, and our cycle to work scheme. Discretionary annual bonus scheme: Details of applicable bonus scheme and rules will be available on joining. Private medical insurance: We’ll pay for private healthcare, and you only pay an income tax charge. bp share plans: You can choose to take part in our share plan and buy bp shares every month. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity: Finance Job Family Group: Finance Group Job Description: Head of Control, Customers and Products (C&P) and Other Businesses and Corporate (OB&C) At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms. It aims to be customer-centric, agile and responsive to changing customer needs and dynamic markets. OB&C comprises technology, bp ventures, our corporate activities & functions (eg Treasury) plus any residual costs of the Gulf of America oil spill. This role spans our C&P segment ~90% of time and OB&C ~10% of time. This job description will therefore start with a focus on the C&P elements. 'Customers' houses our mobility and ‎convenience, lubricants, aviation, marketing and our next-generation businesses, making it a highly integrated and ‎interconnected organisation. 'Products' reports the results of our refining business together with the asset-backed and speculative trading results from our refined products and trading businesses based in Asia Pacific, Europe and the United States. This exciting role collaborates with the VPs of Finance and Senior Finance Control Managers in each of our C&P businesses. You will oversee delivery of all Accounting, Reporting and Control (ARC) activities; ensuring policy compliance, supporting M&A activity, monthly close and group quarter-end reporting requirements all whilst maintaining a robust and effective control environment. Particularly at quarter end, there is opportunity for great exposure; engaging at SVP and EVP level as you review all control-related matters and working closely with colleagues in FP&A and Investor Relations to develop the external messaging of our results. Through delivery of high-quality financial reporting and control activities, as well as engaging broadly across bp’s C&P businesses at a senior level; you will enable the Financial Planning & Analysis (FP&A) agenda. What you will do… • Together with the business VPs Finance, responsible for the ARC environment for the global C&P businesses., • Support a diverse global team of Senior Finance Control managers and their teams - discussing pertinent control and key accounting issues and helping them to partner with the business to deliver our strategy., • Lead the root cause analysis on control gaps, including identification of themes/trends, and preparing related Audit Committee papers, as required and subsequently establish the tiering of control gaps in conjunction with the VP Control and Assurance (C&A)., • Approve judgement conclusions or raise to Group Controller and/or Technical Accounting based on authority limits., • Engage with the VPs Finance to ensure business risks e.g. commercial, fraud, cyber are understood., • Lead quarter-end discussion on control-related items with the SVP Finance C&P and EVP C&P. Attend SVP Finance C&P Leadership team meetings on a quarterly basis and address ARC-related issues as requested., • Support group-led ICFR projects requiring business input., • Key collaborator with our Group Auditor, Deloitte for C&P, ensuring that audit queries are resolved in a timely way, whilst managing an effective and efficient relationship., • Partner with Internal Audit ensuring the focus of the audit programme is on key finance risks and that there is successful management and remediation of findings, with none overdue., • Key relationship with the Head of Business Performance C&P within our FBT FP&A organisation and partner with our FBT Accounting and Control colleagues to ensure end-to-end process optimisation and effectiveness., • Report into the ARC Leadership team and actively work on shaping the ARC/Central FP&A sub-entity, including development of future talent and ensuring that appropriately skilled resource is deployed to the businesses. For OB&C, you will undertake similar responsibilities to those listed above but in support of the VP Finance OB&C and function EVPs. You will play a key role in the quarterly due diligence process and deliver oversight and advice relating to Delegation of Authority (EVP and SVP level), SOx scoping, monitoring financial policy compliance and supporting the implementation of global projects. What you will bring... • A Bachelor's degree (or equivalent) is required - preferably in Finance, Business, or Accounting, • Strong leadership and people management skills, with consistent track record to create a vision for a virtual team and improve overall capability., • Strong impact, interpersonal, networking and communication skills, with the ability to make a significant contribution to the business management team while offering sound independent advice on Finance matters, • A self-starter attitude, taking opportunity to network and participate in projects outside of the immediate team, • Strong influencing ability, with capability to build consensus and engagement at all levels and across organisational boundaries., • Significant business finance experience (+15 years), • Ability to interpret complex business situations, understand accounting and process implications, and to communicate solutions effectively., • Good command of written and spoken English, • Strong analytical and problem-solving skills, • Ability to lead change and prioritise workload in a fast-paced environment, • Technical accounting exposure, business acumen and an understanding of business drivers, with related business experiences is desirable., • Experience of having worked in a C&P business or retail, asset-based business, manufacturing, or logistics would be beneficial., • A relevant post-graduate qualification is desirable. Why Join our team? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Accounting policy, Accounting Processes and Financial Systems, Analytical Thinking, Business Acumen, Business process control, Business process improvement, Collaboration, Commercial Acumen, Communication, Decision Making, Influencing, Internal control and compliance, Managing change, Problem Solving, Risk Management, Stakeholder Management Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

We are looking for an enthusiastic, confident and motivated Account Manager to join a leading training consultancy, on a 1-year maternity cover contract, to work with and build relationships with a range of clients across a variety of industry sectors. Our client provides a supportive and can-do culture, with a commitment to understanding client needs and providing outstanding customer service. This is an excellent opportunity to develop account management skills in a highly supportive environment, with the necessary comprehensive training and development programmes provided to build a successful career in sales and account management. They seek ambitious, confident applicants willing to embrace responsibility and new challenges, whilst maintaining the highest standards of professionalism in all areas. Building rapport with key decision makers in a variety of sectors and sizes of businesses is at the heart of this role. Therefore, along with exceptional attention to detail and organisational skills, expert and confident communication skills, with a deep understanding of customer service, are required. MS Word/Outlook/Excel/PowerPoint, and strong administrative skills are required. Based: Remote – with 1 day bi-weekly in SW London office Holiday: 25 days holiday Hours: 9am – 5:30pm Start: ASAP Duties include but are not limited to: • Sell programmes and tailored solutions, • Respond to enquiries, • On-going client account management, • Diary management, • Organising & coordinating in-person and virtual client training, • Organising open training programmes delivered virtually, • Client communication over Teams / Zoom as necessary, • Formatting materials in Word, • Process bookings received, • Raise sales invoices

Junior HR Administrator – Recent Graduate A fantastic opportunity has arisen for an enthusiastic and highly organised recent graduate to join a prestigious City law firm on a permanent basis. This is a perfect entry-level role for someone looking to start their career in HR, gain hands-on experience in a professional environment, and learn from a friendly and supportive team. • Starting salary up to £25,000, • 09:30-17:30 (Monday–Friday), • Hybrid working (50% in office / 50% remote), • Outstanding benefits – among the most competitive in London’s legal sector, • Assisting with producing HR documentation, maintaining employee records, and updating internal systems., • Helping to organise meetings and support communication with colleagues and external contacts., • Supporting a range of HR admin processes, including onboarding, inductions, leavers, payroll updates, family leave, and contract changes., • Learning to manage shared HR inbox queries and escalating where needed., • Assisting with reporting, data entry, purchase orders, and invoice tracking., • A strong interest in HR and a desire to build a career in a professional office environment., • Any previous admin, office, retail, or customer service experience is a plus, but not essential., • A proactive team player who’s eager to learn and get involved., • Excellent written and verbal communication skills., • Good attention to detail and an organised, reliable approach., • Comfortable using Microsoft Outlook, Word, and Excel (training provided on HR systems)., • Discreet and professional with a strong sense of confidentiality.

We are partnering with a rapidly expanding IPP that has recently secured £200m in investment to grow its energy storage operations across the UK and Europe. They're now looking to hire several BESS Field Service Technicians, Engineers, and Managers (junior to senior levels) to join their team. The Role * Maintain and service Battery Energy Storage Systems (BESS) to high operational standards. * Perform preventative maintenance, troubleshooting, and repairs. * Support system commissioning, software updates, and performance monitoring. * Provide remote and on-site diagnostics and customer support. * Manage spare parts, documentation, and daily reporting. * Ensure compliance with safety regulations and perform risk assessments. * Collaborate with engineering teams to improve system design and performance. Requirements * Qualification in electrical or electro-mechanical engineering. * Level 3 Electrical Installation (City & Guilds/EAL or equivalent). * 18th Edition Wiring Regulations (BS 7671:2018 + A2:2022). * Experience in renewable energy (Solar, Wind, or BESS preferred). * Strong troubleshooting and IT skills (Excel, Outlook, networking basics). * ECS card or equivalent site safety certification. * Willingness to travel and occasionally stay overnight.

We are seeking a proactive and detail-oriented Client Services Specialist to join our Marketing & Client Services team.

We are seeking a proactive and detail-oriented Client Services Specialist to join our Marketing & Client Services team.

Senior Integration Engineer Location: London, UK (Hybrid/Office-Based) Experience: 2–5 Years in a Senior Integration Role (Master System Integrator or BMS) The Role: Your Impact We are looking for an independent and self-driven Senior Integration Engineer to join our global team and become the technical lead for our EMEA operations, based out of our London office. You will be the critical link between complex physical building systems (BMS, HVAC, Meter Data access control, etc.) and our cutting-edge cloud analytics platform. This role requires an engineer who can own the full integration lifecycle, from solution design to deployment, ensuring a seamless flow of data to the cloud. This is a unique opportunity to build out Bueno's EMEA engineering function. Initially, you will operate as a key individual contributor, working alongside others in our London office as well as your team based in Australia, with the intention that you will build a future team of junior UK engineers. Key Responsibilities & Deliverables As the London-based subject matter expert, you will be responsible for technical execution and project coordination. Technical Ownership & Core Integration • System Ownership: Act as the Master System Integrator (MSI) expert, owning the full technical process for connecting client building data to our cloud platform., • Solution Design: Evaluate and select the best practice integration approach (including BMS, API, and other industry protocols) based on site conditions, IT policies, and deployment readiness., • Edge Device & Gateway Management: Install, configure, and validate edge devices (physical or virtual) on Linux environments. This includes performing initial configuration on common platforms like Niagara framework or setting up secure history exports from the BMS., • Cybersecurity & Network Coordination: Work directly with client IT teams to secure outbound connectivity, apply necessary firewall rules, validate domain whitelisting, and ensure secure integration standards (patching, credential management, and OS upgrades) are maintained., • Data Verification & Quality: Conduct network scans, BACnet discovery, and object verification to identify and verify data points and data health against site schematics, ensuring data accuracy and quality before handover. Deployment & Coordination Focus • Stakeholder Alignment: Participate in all project coordination meetings (e.g., Project Kick-Off, recurring progress meetings) to ensure technical alignment across all internal and external teams., • Issue Resolution: Coordinate with technical stakeholders to proactively resolve integration issues, maintain project progress, and confirm deployment readiness., • Documentation & Knowledge Transfer: Prepare and maintain up-to-date deployment documentation and internal records. Ensure a smooth handover of all relevant information to operational or support teams, and provide post-deployment support during the transition and warranty phases., • Process Improvement: Identify and suggest improvements to deployment tools, processes, and documentation, and promote knowledge sharing across the broader engineering and service teams. Global & Local Collaboration • Australian Collaboration: Work closely with the Senior Engineering Team and the Head of Deployment located on the Australian Eastern Coast, often outside of UK standard business hours, to align on strategy and technical standards., • UK Team Building: Once established, supervise and mentor junior UK-based engineers, ensuring their work adheres to the company’s internal workflows and deployment standards. Required Skills & Experience • Experience: 2–5 years of progressive, hands-on experience in a dedicated Master System Integrator (MSI) or Advanced BMS/Controls Engineering role., • Technical Expertise (BMS/Protocols): Deep working knowledge of major BMS platforms (e.g., Siemens, Honeywell, Tridium/Niagara, Trend and Schneider) and control protocols (BACnet, Modbus, KNX, LonWorks and API)., • Linux/Networking: Practical experience with Ubuntu LTS environments and configuring networking/cybersecurity requirements for remote device deployment., • System Architecture: Proven ability to design and implement robust, scalable network architectures for data acquisition in commercial buildings., • Independence: Proven ability to manage a demanding workload, prioritize tasks, and execute complex technical projects with minimal direct supervision. Cultural fit and alignment with Bueno’s values. At Bueno Analytics, our values aren't just words – they guide how we work, build our products, and support each other every day. • Empower People - We build tools and share insights that help people think smarter and act sustainably. We also grow together—through mentoring, learning, and playing to each other’s strengths., • See the Bigger Picture - Real progress happens when systems work as one. We think beyond silos and connect people, processes, and platforms to drive change at scale., • Champion Quality - We never cut corners. From product to delivery, we hold ourselves to the highest standard—because quality drives real, lasting impact., • Walk in the Customer’s Shoes - We lead with empathy. Our solutions start with understanding customer pain points and meeting them with practical, confident answers., • Bring Your True Self - We’re honest, human, and ego-free. Our culture values authenticity and real results over noise, because the planet can’t wait for posturing. Why Join Us? • Be the founding technical lead for Bueno’s EMEA deployment team., • Be a part of shaping the future of smart building technology in EMEA., • Significant autonomy and the opportunity to make an immediate, measurable impact., • Work for a true values driven company where people are at the core of everything we do., • Competitive salary and benefits package.