Offres customer service remote à Royaume-Uni

Senior Developer D365 CE- Remote- Permanent - £75,000WeDo Technology is partnering with a global manufacturing organisation to support their recruitment of a Senior D365 Developer.Our Client is looking for a D365 Senior CE Developer to take technical ownership of a growing Dynamics 365 Customer Engagement estate, leading architecture, integrations and platform optimisation across a live environment.What You’ll Be Doing • Leading the architecture and design of D365 CE solutions, including complex integrations and custom applications., • Building and supporting integrations between D365 CE and third-party platforms (e.g. marketing automation, finance systems) using Logic Apps, Azure Functions and Service Bus., • Developing custom web applications (e.g. Blazor-based portals) integrated with D365 CE., • Delivering Power Platform solutions (Canvas Apps, Power Automate) to streamline operational processes., • Supporting and enhancing D365 CE & Field Service environments post go-live, including production issue resolution and continuous improvement., • Owning development standards, conducting code reviews and improving technical quality across the estate., • Supporting data migrations and system upgrades, including CRM legacy-to-D365 transitions., • Strengthening DevOps practices, environment strategy (Dev/UAT/Training) and CI/CD processes.What We’re Looking For, • Strong hands-on experience with Dynamics 365 CE & Field Service., • Proven background in solution architecture and technical design., • Experience integrating D365 using Azure integrations (Logic Apps, Service Bus, Functions)., • Power Platform experience (Canvas Apps, Power Automate)., • Experience working alongside or overseeing SI partners., • Knowledge of DevOps, source control and release management best practice.

Helpdesk EngineerLocation: London, NW1£25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support rolewithin a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: • Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools, • Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed, • Log, triage and progress support tickets, resolving issues where possible or escalating appropriately, • Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help, • Carry out 1 st line troubleshooting of hardware, software and user issues, • Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices, • Build and deploy new devices to client environments, • Liaise with 3rd party vendors where required, • Create and maintain clear documentation relating to client systems and processes, • Active Directory administration, • Windows and macOS environments, • Microsoft Office & Microsoft 365 (Email, Teams, SharePoint), • Basic networking concepts (TCP/IP, switches, routers, firewalls), • Confident, personable and approachable , with excellent verbal and written communication skills, • Comfortable speaking to clients at all levels and representing the business professionally, • Passionate about IT and keen to build a long-term career in technical support, • Proactive, enthusiastic and eager to learn from others, • A team player who can also use their own initiative, • Organised, reliable and able to manage multiple tasks at once, • Recently completed an IT apprenticeshipor 1–2 years’ experience in a helpdesk / IT support role within an MSP environment, • IT certifications are preferred but not essential, such as:, • MS-900 / AZ-900, • CompTIA (A+, Network+, etc.) Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Role: 2nd Line IT Engineer Location: London (Hybrid) Salary: Up to £36,000 + 20% bonus Benefits: Hybrid working, performance bonus, development opportunities Our client, a leading organisation in the technology services sector, is hiring a 2nd Line IT Engineer to support a fast-paced, multi-client environment. This role offers the chance to take ownership of escalated technical issues while contributing to project work and continuous service improvement. What you’ll do • Provide 2nd Line support across customer-facing and remote channels, • Manage incidents, service requests, and escalations, • Configure PCs, servers, firewalls, and networking components, • Complete daily system checks including backups and reporting, • Maintain documentation and ensure accurate activity logging, • Support project delivery and internal IT when required, • Stay current with emerging technologies, • Communicate updates clearly to customers and stakeholders, • Assist with quotes for equipment and services You’ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance. What we’re looking for • 3+ years’ experience within an MSP or ISP environment, • Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group Policies, • Experience with Microsoft Exchange / Exchange Online, • Office 365 administration including Azure Sync, • Desktop support across Windows, Mac, and RDS, • Networking knowledge including TCP/IP, • Excellent communication and customer-management skills, • Experience working in time-sensitive, high-pressure environments The ideal candidate will be proactive, commercially aware, and passionate about developing their technical skills in a collaborative, fast-moving setting. Why join? • Hybrid working in a London-based team, • Up to 20% annual bonus, • Strong learning and development environment, • Exposure to varied technologies and project work Apply now to take ownership of technical delivery across a dynamic, multi-client environment.

Technical Support Engineer Do you enjoy owning incidents end-to-end and working in a structured ITIL-led support environment? We’re recruiting a Technical Support Engineer to join an established IT Operations team in London. This is a replacement hire, joining a collaborative support function where service quality, accountability, and clear processes are genuinely valued. What’s on offer • Salary up to £40,000, • Shift pattern between 8:00am and 6:30pm, Monday to Friday, • Join an experienced support team of 12 engineers, • Exposure to both technical engineering and service management, • Providing third-line technical support and owning incidents end to end, • Working within ITIL v4-aligned processes, with a strong focus on incident management, • Using ServiceNow as the ITSM platform for tickets, workflows, and reporting, • Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix, • Supporting remote working technologies including VPN, MFA, and mobile devices, • Providing AV support across meeting rooms, • Building and supporting laptops and desktops, • Contributing to proactive incident management and service improvements where possible, • Proven experience as a Technical Support Engineer or Senior IT Support Analyst, • ITIL v4 certification strongly preferred, • Strong Microsoft 365 and Active Directory administration skills, • Confident handling incidents in a structured, process-driven environment, • Comfortable balancing technical troubleshooting with service management discipline, • Excellent communication and customer service skills If you’re looking for a role where you can focus on quality incident management, work within clear ITIL processes, and be part of a supportive IT team, we’d love to hear from you. Apply now to find out more. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

An excellent opportunity for an experienced Field Service Engineer to join a well-established company! Job Title: Field Service Engineer - Cleaning Equipment Specialist. Job Type: Full-Time, Permanent. Salary: £40,000 Per Annum. Location: Watford WD24 (Field Based). About The Company: They are a leading provider of high-quality, innovative cleaning machines and equipment for commercial and industrial applications. They pride themselves on their commitment to excellent customer service and their ability to deliver reliable and effective cleaning solutions to their clients. About The Role: As a Field Service Engineer with the company, you will be responsible for the maintenance, troubleshooting, and repair of their advanced cleaning machines at customer sites. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused attitude to ensure clients receive exceptional service and support. Duties & Responsibilities: • Maintenance & Repair: Maintain, troubleshoot, and repair cleaning machines and equipment at customer sites to ensure optimal performance and customer satisfaction, • Preventive Maintenance: Perform preventive maintenance checks and services to minimize downtime and prolong equipment lifespan, • Technical Support: Provide remote and on-site technical support to customers, addressing inquiries and resolving issues promptly and professionally, • Customer Training: Train customers on the proper usage and maintenance procedures for our cleaning machines, empowering them to maximize the value of their investment, • Collaboration: Collaborate with the Sales and Engineering teams to identify potential improvements in product range and serviceability, • Industry Knowledge: Stay current with industry trends, product updates, and emerging technologies to maintain a high level of technical expertise, • Safety Compliance: Adhere to all company policies and safety guidelines, promoting a safe and professional work environment Candidate Requirements: • Experience: 3+ years of experience in field service engineering, preferably in the cleaning equipment industry but not essential, • Technical Skills: Strong mechanical, electrical, and troubleshooting skills, with the ability to diagnose and repair equipment, • Communication: Excellent interpersonal and communication skills, with a customer-focused attitude and the ability to establish and maintain strong relationships, • Travel: Valid driver's license with the willingness to travel to customer sites as needed, • Teamwork: Ability to work independently and as part of a team, managing multiple tasks and priorities effectively, • Full UK Driving Licence Company Benefits: • Competitive Salary: They offer a competitive salary to attract top talent, • Training & Development: Ongoing training and development opportunities, including access to industry certifications and seminars, • Supportive Environment: A supportive and collaborative work environment, with opportunities for growth and advancement, • Innovative Technology: The chance to work with cutting-edge cleaning technology and contribute to the success of a growing company, • Company pension, • Free parking, • Health & wellbeing programme, • Paid volunteer time, • Referral programme If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Genesys Cloud WFM Specialist Paying between £60,000-70,000 depending on experience. Remote based.Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large-scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry. Key Responsibilities • Lead end-to-end WFM workstreams within complex Genesys Cloud implementations., • Facilitate high-quality workshops with operational, technical, and senior stakeholder groups., • Translate business requirements into robust, scalable WFM solution designs., • Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments., • Provide expert guidance on forecasting, scheduling, intraday management, and long-term planning., • Support change management, user adoption, and post-deployment optimisation., • Significant hands-on experience with Genesys Cloud WFM in enterprise-scale implementations., • Proven ability to run workshops, gather requirements, and influence senior stakeholders., • Strong understanding of contact centre operations and WFM best practice., • Confident in designing and delivering complex WFM solutions., • Excellent communication skills with a consultative, customer-focused approach. Must be based in the UK. Remote based. Paying between £60,000-£70,000, depending on experience.

Lead Functional Consultant D365 CE | Global Manufacturing | £75,000 + Bonus | (Hybrid London)WeDo Tech are partnered with a global manufacturing organisation who are well into their D365 journey, most regions are already live, with one final rollout wave planned. To support this next phase and drive consistency across markets, they’re looking for a Lead D365 CE Functional Consultant to take ownership of process design, solution quality, and stakeholder engagement across the programme.The roleYou’ll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape the Sales & Service experience globally. You’ll act as the go-to CE expert, Leading the CE team, guiding best practice and ensuring adoption across different regions.What we’re ideally looking for: • Strong hands-on experience with Dynamics 365 CE, • Experience across Field Service, Sales, and Customer Service, • Strong understanding of sales and customer engagement processes, • Comfortable working across the wider Microsoft ecosystem, • Proven stakeholder management and the confidence to lead conversationsAbout your experience, • You’re quality-led and confident in your delivery approach, • Strong communicator who can influence, guide, and educate stakeholders, • Enjoy collaborating across multiple regions and functions, • Comfortable stepping into a lead / ownership roleWorking model & package:, • Hybrid 2 day per week on-site in London, remote otherwise, • Salary up to £75,000 + annual bonus (OTE approx. £80,000 - £85,000), • Must have full UK right to work (no sponsorship available) If this sounds of interest, apply or message me directly, happy to walk you through the details.

Technical Support Manager Our Benefits • 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working overtime or extra hours., • Salary: £50-£55k dependent on experience., • 25 days’ holiday per year., • Pension scheme: a company-wide contributory pension scheme., • Market-beating protection: We care about looking after our team. You will receive death-in-service insurance and access to not one but two private healthcare schemes that include health, dental, mental wellbeing support and more., • Regular social events: We’re a sociable bunch! Expect quarterly socials that range from escape rooms to sports days to arcades., • Flexible working hours: We believe that excellent performance is more important than clock-watching; therefore, we give our team the flexibility they need around their core hours., • Remote working flexibility: We currently work remotely, and we have the opportunity to meet face-to-face when necessary. Why Uniqodo? Uniqodo is a fast-growing SaaS business at the forefront of marketing technology. We are a Promotion Experience platform that helps e-commerce businesses achieve their marketing goals through promotions across different touchpoints of a customer journey. Have you ever enjoyed using a personalised voucher code online, been rewarded for your loyalty to a brand, or been given exclusive access to a sale? Those are exactly the kinds of great experiences we help our clients deliver. We provide equal opportunity in a zero-discrimination workplace. The Purpose of this Role We have an amazing track record to build on, with a wealth of impressive brand names on our client list and a bank of great client work. We’re looking for a superstar to join us as our Technical Support Manager to provide excellent technical support and operational excellence that delights our clients. You can expect to collaborate directly with our supportive engineering and client teams. We’re looking for the right individual who is excited by the challenge of helping our clients achieve great results through our technology, is hungry to learn and loves collaborating with others to solve problems. What you will do Technical Support • Provide excellent first and second-line support for technical queries about our platform directly to clients and internal teams by resolving issues promptly in line with our support SLA., • Own the triage process to act as a definitive filter that protects the engineering team from distractions, attempting a resolution before escalation., • Effectively manage client expectations and ensure realistic deadlines are met through excellent communication with the client and internal teams., • Ensure every issue has the most appropriate priority and make client satisfaction a key factor in prioritisation., • Identify opportunities for automation and suggest or implement improvements to the process that add value to the business., • Develop and maintain our product, help centre documentation and onboarding materials. - Be the voice of our customer and summarise common pain points and product pitfalls into actionable feedback for the Product team., • Help to design and iterate on the support and onboarding workflows and tools required to scale. Client Excellence • Collaborate closely with internal teams and foster good client relationships to ensure every interaction delivers client satisfaction., • Communicate effectively and professionally with clients, assisting some of the world’s largest brands like TUI, Expedia, BT and Boots., • Provide pre-sale support to the sales and customer success teams in product demos and technical conversations about our products and prospective use cases., • Manage and support integrations of new clients as part of the wider onboarding process. This will include advising on the right integration methods (JavaScript and API), as well as testing and troubleshooting issues with clients., • Ensure timely and successful completion of client integrations by actively monitoring progress, collaborating with clients to address challenges, and resolving issues that may cause delays. About You Required Skills and Experience If you have the following, we would love to hear from you: • 4+ years’ experience working in a technical support or similar role., • 3+ years’ experience in a client-facing role., • Experience working in a similar role with a SaaS, e-commerce or marketing technology business., • Good understanding of web-based applications and APIs with practical experience using Postman/curl or similar to debug endpoints., • You are comfortable digging into API responses, inspecting web elements, and searching through logs to find the root cause of an issue., • Experience using a ticketing system like Jira to manage the support process end-to-end., • A proactive approach to work; you don't just wait for tickets, you look for ways to improve documentation, automate repetitive queries, and refine internal processes., • Excellent problem-solving and troubleshooting skills. You love technology and are excited about solving problems., • Excellent written and verbal communication skills., • Ability to confidently and professionally communicate with clients, prospects, engineers, and other colleagues., • Good organisational skills and ability to manage a busy workload effectively. Assessment Process Successful applicants will be invited to participate in the following interview process: 1. Skills-based assessment, 2. Initial video interview, 3. Face-to-face interview, including a practical mock client assessment Please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

2nd / 3rd Line Support Engineer – Join a High-Performance IT Team! Watford | Full-time | Office-based (5 days) | £34,000 – £36,000 Ready to step into a role where your technical skills actually get used, stretched, and appreciated? A leading Managed Service Provider is expanding its dynamic support team and is on the hunt for a driven, talented, and hands-on 2nd/3rd Line Support Engineer. If you thrive in fast-paced environments, love solving complex technical challenges, and want to work across diverse client infrastructures — this one’s for you. Key Responsibilities of the 2nd / 3rd Line Support Engineer: You’ll be the go-to expert for a wide range of external clients, delivering exceptional support across varied IT environments. Every day brings something new, and you’ll be right at the heart of it: • Proactive monitoring of IT systems, • Helpdesk and incident management, • Remote and onsite technical support, • Configuring users, PCs, and servers, • Router/Firewall setup, configuration & troubleshooting We're looking for breadth, depth, and confidence across core Windows and cloud technologies. Your background should include solid hands-on experience with: • Active Directory (Windows Server 2016+), • PowerShell scripting, • Microsoft SharePoint, • Microsoft Office 365, • Remote Desktop Services, • Windows 11, • Networking & TCP/IP To thrive in this role, you’ll need to bring: • 3+ years experience in IT support (2nd/3rd Line), • Excellent communication and customer-facing skills, • The ability to stay calm, organised and effective under pressure, • A proactive attitude and eagerness to learn new technologies, • A full UK driving licence, • Monday–Friday, 9:00am–6:00pm If you're motivated, technically sharp, and want to join a busy MSP where your skills can shine, we want to hear from you. Apply now and take the next step in your IT career!

Job Title: Senior Delivery Manager Day Rate £568.00 per day Contract length: 1 year Location Remote (UK-based)Occasional travel may be required for key meetings or workshops. Overview We are seeking an experienced Senior Delivery Manager to lead within a complex, multi-stakeholder environment. The role will focus on enabling the effective delivery of high-quality, user-centred digital products aligned to Government Digital Service (GDS) standards and agile delivery practices, ideally within a wider public-sector context. You will work with multidisciplinary teams to ensure services are delivered efficiently from discovery through MVP and into live operation, while supporting strong collaboration, clear governance, and continuous improvement. Key Responsibilities * Lead and support multidisciplinary teams and ensure alignment with user needs, organisational priorities, and GDS standards * Enable and embed strong agile delivery practices, supporting teams through discovery, alpha, beta, and live phases * Work closely with Product Managers, User-Centred Design (UCD), and Design Thinking teams to research, define, design, and deliver modern, customer- and citizen-facing digital services * Support post-MVP activities, including cost-benefit analysis, options appraisal, and contributions to business cases to inform scaling and long-term investment decisions * Build and maintain strong relationships with a wide range of stakeholders, helping to bring together clinical, operational, technical, and policy groups around shared outcomes * Identify, manage, and resolve delivery risks, dependencies, and blockers across teams and programmes * Promote a culture of continuous improvement, transparency, and collaboration across delivery teams Skills and ExperienceEssential * Proven experience leading or managing in a digital or technology-enabled environment * Strong experience with agile delivery methods and a solid understanding of GDS principles and standards * Excellent analytical skills, with experience supporting cost/benefit modelling, business casing, or investment decisions * Outstanding collaboration, relationship, and stakeholder management skills * Experience working with User-Centred Design or Design Thinking teams to deliver modern, user-focused digital products Working Style: * Comfortable operating in ambiguity and creating clarity in fast-moving environments * Confident facilitating delivery across multiple teams and stakeholders * Strong communicator, able to translate delivery progress, risks, and decisions for varied audiences * Passionate about agile ways of working and improving public services through digital deliver Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

A growing Managed Service Provider based in Uxbridge is looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join their team. You’ll be supporting a range of local SMEs, providing both remote and on-site technical assistance across the Uxbridge area and surrounding West London region. This is an ideal role for someone who enjoys variety, problem-solving, and building strong relationships with end-users. The Role • Deliver 1st and 2nd line support across Windows, O365, networking, and common business applications, • Provide a mix of remote helpdesk support and on-site visits to local clients, • Troubleshoot hardware, software, connectivity, and user issues, • Assist with installations, upgrades, and small project work, • Escalate complex issues where necessary while maintaining ownership of tickets, • Represent the MSP professionally and build trust with client teams What You’ll Bring • Experience in an MSP or multi-client support environment, • Strong troubleshooting skills across Windows OS, Office 365, basic networking, and common business tools, • Confident communicator with a friendly, solution-driven approach, • Ability to work independently and manage your own workload, • A full UK driving licence (local travel required) What’s On Offer • Competitive salary depending on experience, • Mileage and expenses covered for client visits, • Ongoing training and certification support, • A friendly, supportive team with real progression opportunities, • A varied role where no two days look the same

Job Title: High Level Technician Job Location: Southwest London Hourly Pay Rate: £31.48 PAYE / £ 41.11 Umbrella Shifts: Minimum of 50 hours a week Shift Pattern: Panama . Days and nightsDuration: On-going contractStart Date: ASAPIndustries considered: Rail, Rolling Stock, RAF, REME, Army, Navy, Marine, Avionics, Rolling Stock, Commercial/Industrial Electrics, Defence, Plant Engineering, SPM, HVAC, and Process EngineeringDisciplines considered: Diesel Engine Fitter, Electrical Engineer / Mechanical Engineer, Mechanic, Avionic Technician, Aircraft Engineer, Marine Engineer, Maintenance Fitter, and Breakdown EngineerClient Summary: A world-renowned Rolling Stock vehicle manufacturing, service and maintenance company and is the number one provider of rail solutions in the world. This prestigious company is also the largest rolling stock manufacturer and provider in the UK and employs over 70,000 employees in 60 countries worldwide. Position Summary: Reporting to the Reliability Shift Manager, as part of a small technical team, you will be required to assist the Fleet Operator to undertake / supervise primarily in the corrective mechanical and electrical maintenance, detailed fault finding and repair on the Class 345 Crossrail fleet of trains. Successful applicants will be responsible for ensuring that any maintenance undertaken at the depot is completed in accordance with the company's processes, procedures and comply with all safety regulations. This is Safety Critical environment and all tasks undertaken will need to ensure that the operator can achieve and maintain the reliability and availability targets set for the trains. The candidate will also assist the Operator when failures occur during service, and resolve any issues on the network.The candidate will need to provide high level technical support to the operator which will include: High Level fault finding electrically High Level fault finding mechanically Provide train systems engineering advice for the vehicle as a whole and for the key vehicle systems (such as TCMS - train control system, HVAC, propulsion, brakes, doors, on-train communications etc.) FRACAS - Failure reporting, analysis and corrective action system Produce solutions that provide short term mitigation and long term resolution Monitoring of warranty issues and liaising with supplier technical teams Attending to faulty trains in service, component replacements and modification work Helping customer with root cause analysis using Alstom FRACAS, 8D, PPS methodologies. Ensuring correct replacement parts are sourced Assisting operator in updating of maintenance instructions, overhaul instruction, processes & procedures to optimize maintenance and liaise with Alstom Technical Publications and Central Engineering teams where required Monitoring trains reliability & availability performance and issuing monthly performance reports Monitor of trains in Service using remote monitoring system called Orbita Down load train data from onboard train data recorders using laptops Run diagnostics software to identify faults with various train systems i.e. hydraulic systems, pneumatic systems, train management systems & on board computers. System software updates as required Obsolescence avoidance and mitigation Engineering support for all safety related incidents (NIRs), including representing the Customer with respect to access to Design Authority and equipment OEM's and the production of affirmative closing actions Service Provider representation on Failure Review Boards, feeding back decisions and outputs to the Customer Share experience gained of other fleets across the world which the Service Provider has supplied and/or supports, provision of recommendations and opportunities for design improvements, standardisation and/or modifications. Contribution to Health and Safety on a daily basis. * Strong report writing skills. Qualifications: Minimum qualification required - NVQ Level 3 in an electrical discipline. Experience required: Experience within Rail desirable Use of Laptop's and diagnostic tools to determine faults Ability to work from maintenance manuals and schematics Experience of Mechanical or Electrical fault finding Experience of Mechanical or Electrical repairs Troubleshooting and evidence gathering. Person profile: You will be a highly self-motivated individual, able to work under your own initiative You will possess excellent communication & interpersonal skills You will need extensive all-round knowledge of Mechanical Engineering * You will need extensive all-round knowledge of Electrical Engineering. This could also include the following: Responsible for accurate completion of all paperwork prior to supervisor validation. Undertake technical maintenance to the required standards. Reliability monitoring reporting Data analysing Rip out and replace electrical components Rip out and replace full or part of large wiring looms Re-install wiring Test Continuity Battery Modifications Repairing or installing Wi-Fi systems* Changing relay boxes / Wiper motorsIf you wish to be considered for this role please send your CV including scanned copies of your qualifications and a scanned copy of your passport to OR call .PLEASE NOTE ALL APPLICANTS MUST BE ABLE TO PASS A DRUGS AND ALCOHOL TEST BEFORE BEING OFFERED A POSITION.Please note due to the volume of applications, we can only commit to contact those candidates we deem suitable for the position. However, we may retain your details and contact you in the future should suitable positions arise.Please note the above job specification could be subject

Job Title: Project Engineer (MSP)Location: London (Hybrid / On-Site as required)Salary: £60,000 + excellent benefits We're partnering with a highly people-focused Managed Service Provider in London, known for its collaborative culture, supportive leadership, and genuine investment in employee development. This is an organisation that prioritises wellbeing, continuous learning, and long-term progression - offering fully funded certifications, dedicated training time, and a clear path for career advancement. Due to ongoing growth, they're looking for an experienced Project Engineer to join their professional services team and deliver a wide range of modern IT projects for their expanding client base. The Role As a Project Engineer, you'll play a key technical role in scoping, implementing, and delivering IT infrastructure and cloud projects. You'll work closely with clients to understand their needs, then deploy solutions that are secure, scalable, and aligned with best practice - all while representing an MSP that takes pride in delivering exceptional service. Key Responsibilities * Deliver end-to-end technical implementation across a variety of IT projects including migrations, deployments, upgrades, and new service rollouts. * Work with the Project Manager and technical teams to scope and design solutions. * Configure and deploy Microsoft 365, Azure services, servers, networking, and security technologies. * Lead on-site and remote project delivery for customer environments. * Troubleshoot and resolve complex technical issues during project execution. * Provide detailed documentation, handover notes, and post-project support where required. * Liaise with clients regularly to ensure a smooth technical experience throughout project phases. What You'll Bring * Strong background as a 3rd Line or Project Engineer in an MSP environment. * Hands-on experience with Microsoft 365, Azure AD, Windows Server, virtualisation (Hyper-V/VMware), and modern networking. * Ability to deliver projects such as Microsoft 365 migrations, server builds, cloud migrations, firewall deployments, and network upgrades. * Excellent communication skills and confidence when working directly with customers. * Strong documentation, time management, and problem-solving abilities. * Relevant certifications (MCP, MCSA, AZ-104, MS-900, CCNA etc.) are desirable - and fully funded by the company. Why Join This MSP? * A truly people-first culture focused on wellbeing, recognition, and support. * Paid industry certifications and clear development pathways. * Exposure to a wide variety of modern technologies and complex projects. * Supportive leadership and opportunities to progress into senior engineering or architecture roles. * Competitive salary of £60,000 plus benefits. If you're a passionate Project Engineer who wants to work in an environment that values people as much as technology, we'd love to hear from you. Apply today to find out more.

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4). We’ve partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They’re ambitious, growing steadily, and they genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based on-site across three schools in Hayes (UB4), all very close to each other. You’ll work closely with the IT Lead, becoming a key part of the local IT team. You will need your own car, as there will be some local travel between the 3 sites (all within a few miles of each other). IT Support Technician – what will you be doing day to day? You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work. You’ll be supporting: • Servers and core infrastructure, • Network and Wi-Fi, • End-user devices IT Support Technician – key responsibilities: • Managing incidents and service requests from start to finish, • Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs, • Supporting users with hardware and software queries (ticket, phone, and face-to-face), • Keeping the ticketing system up to date with clear, accurate notes, • Developing your technical knowledge across the technologies the team supports, • Assisting with monitoring and routine maintenance tasks, • Keeping on top of timesheets and internal KPIs, • At least 1 year’s experience in an IT support role, • Experience in a customer-facing environment, • Strong communication skills and confidence supporting users of all technical levels, • Someone proactive who can work independently when needed, • A positive attitude and willingness to learn, • Windows Server, • Active Directory, • Networking and Firewalls, • Azure, • Virtualisation, • Cyber Security

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

Role Description This full-time Field Service Engineer role is based in central London. You will be assigned a specific area to manage, as we believe that getting to know your clients is the most important factor in delivering great service. Your area will predominantly consist of countertop and floor-standing coffee machines, so experience in this category is required. Working with the wider Service Desk and Technical team, you will be visiting sites to conduct PPM, breakdown calls courtesy visits. As we continue to grow, you will also assist in the installation of machines at new sites. Key Responsibilities: Installation & Maintenance: • Install and set up new vending machines at customer sites, ensuring they are fully operational and meet all safety and operational standards, • Planned preventative maintenance visits across your set area to reduce future breakdown calls, • Reactive breakdown calls, responding within the agreed SLA for each client Troubleshooting & Repairs: • Diagnose faults and carry out repairs on vending machines, including electrical, mechanical, and software issues, • Identify and order necessary spare parts to resolve problems quickly and efficiently Customer Interaction: • Provide on-site support to clients, explaining machine operations and answering any technical queries, • Maintain positive relationships with customers, ensuring a professional and helpful approach at all times Technical Documentation & Reporting: • Complete service reports detailing work completed and any follow-up actions required, • Maintain accurate records of service visits, machine status, and parts usage Requirements: • Previous experience in a field service engineer role, preferably within the vending, coffee machines, or related industries, • Strong technical knowledge of vending machine operations, including electrical and mechanical systems, • Excellent troubleshooting and problem-solving skills, • Ability to work independently and manage time effectively, • Strong customer service skills and the ability to communicate technical information to non-technical users. Qualifications: • A relevant technical qualification (e.g., electrical, mechanical, or engineering qualifications) is desirable, • Full UK driving license (No more than 6 points)., • Previous experience working with vending machines, coffee equipment, or similar systems. Examples include Cimbali, WMF, Coffetek and Evoca machines, • Knowledge of vending machine software and remote monitoring systems.

Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. *office based 5 days a week Salary: maximum £32,000 per annum + travel expense up to Zone 6 Location: London GlobaI IT company is looking for a IT Helpdesk Engineer. IT Helpdesk Engineer - Principal Accountabilities • Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, ticket system and chat tool., • Manage cases using IT support ticket systems and ensure timely resolution., • Liaise with vendors until case closure., • Perform IT administration and implementation in Windows Server environments and MS365 portal., • Configure IT elements for day-to-day service delivery., • Prepare and kit PCs, mobile devices, and peripherals., • Install software on PCs and mobile devices., • Conduct proof-of-concept and acceptance testing., • Assist with pre-sales and post-sales activities related to helpdesk proposals., • Plan and design enterprise IT environments., • Manage project and service delivery schedules., • Attend customer meetings and maintain strong relationships., • Ensure secure operations and maintain a tidy environment., • Document implementation and modifications., • Prepare detailed reports for customers and management as required., • Provide temporary or long-term onsite support when necessary., • Occasional international travel and early shift coverage or out-of-hours support may be required., • Proven customer service experience., • Maintains strong self-discipline and time management skills to ensure a punctual 8:00 a.m. start time in both office and home., • Familiarity with PC hardware and mobile devices., • Strong knowledge of Microsoft Active Directory and MS365 administration., • Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software., • Certifications in PC, server, network, and ITIL are advantageous., • Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).Business-level written and verbal communication skills in English., • Written and verbal communication skills in Japanese is an advantage., • Strong documentation skills (meeting minutes, work procedures, reports).Excellent time management, reliability, and customer-focused mindset., • Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Position: Desktop Support Engineer Location: Remote Salary: £30,000 depends on the experience Due to the organic business growth in recent years for one of our key client, they are looking to recruit a Desktop Support Engineer for their London office. The Role & Responsibilities: Supporting, configuring and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. Great customer service skills. 1st, 2nd & 3rd line IT helpdesk support. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Good IP networking skills. Troubleshoot, diagnose and resolve Windows system and software related issues. Printer setup, management and driver configurations. This is a job for an experienced IT professional with great customer service skills. If you are looking to get into IT this is not the job for you.

Xpertex Xpertex, part of the larger Exponential-e Group, are an information and data cyber security company that have been providing high-security services and solutions to the public and private sector since 2006. With over 15 years’ experience Xpertex is a leader in cyber security, solving complex security problems across Government, Industry and Commerce. Through our experience, knowledge and expertise we have developed trusted relationships with high profile clients; giving them the best solutions that deliver high security Networks, enhanced Cyber Security and quality Information Assurance. People are the cornerstone of everything we do and Xpertex offers fantastic career opportunities for those motivated to become experts in their field. If you are a passionate individual and enjoy the challenge of a fun, fast-paced work environment connect with us today. Job Description Overall purpose of the job: • The role provides direct DevOps support and business consulting to Xpertex customers, based 5 days a week on customer site. The role sits within a DevOps Managed Service team offering IT Development, IT Security, IT Operations as well as assurance to Xpertex’s customer systems., • The post-holder will be skilled and experienced professional operating at the SFIA band specified, • Functional, Technical, support and optimisation of the technical systems within the Managed Service, • Technical Consultancy on multiple customer engagements at customer sites and remote support, • Development, Test & Release and Support of customer products, • Management of all planned outages and deployments of new services, software or capabilities – this includes upgrades, major changes and periods of special interest, • Engage with business development stakeholders to support growth in the relevant line-of-service., • Provide subject-matter-expertise in 2nd and 3rd Line support in response to queries received by peers and colleagues or managers, • Producing project artefacts, technical designs and support documentation that is reviewed, managed and stored appropriately in line with best practice, e.g. Prince2, TOGAF, ISO, AGILE etc., • Attendance at Daily Scrum or checkpoint meetings – including any associated documentation, managing incidents, escalations or upcoming upgrades, • Providing progress updates to relevant stakeholders including identification of risks and issues., • Researching market approaches, • This role will require you to hold an active high level of DV security clearance prior to starting the role, • Experience working in DevOps related engagements or related field, • Knowledge of information technology practices and products to provide objective and credible opinions and guidance, • Experience of Linux/RHEL v6x, 7x and 8x, • JavaScript, SQL, Java, Python and Unix coding, • Scripting knowledge, • AGILE, • JIRA, • Communicate with impact and empathy and adapt style to suit the situation, • OpenText Service Manager and/or ServiceNow report creation knowledge, • Ability to provide written reports to a high standard with the appropriate caveats and guidance (internal and external facing material), • AWS accreditation, • Knowledge of COTS products (including but not limited to; Elasticsearch, NiFi, Rabbit, Kafka, MongoDB, Hadoop, Ansible, Git and Kubernetes), • Development of dashboards for monitoring and alerting through Grafana, Splunk, Prometheus and OpenText Om and Ops Bridge, • On prem to cloud application migration Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Salesforce Administrator - Remote Working Lynx are currently working with a large IT consultancy to help them source a Salesforce Administrator. Our client is large global Consultancy who work with enterprise clients, solving their business and technology problems using cutting edge Solutions. Responsibilities: • Be the main contact for Salesforce support queries, • Help customers with issues, questions, and system problems, • Investigate and fix Salesforce errors and configuration issues, • Escalate more complex problems when needed, • Keep systems secure, stable, and up to date, • Maintain clear records of changes and fixes, • Provide regular updates and reports to customers, • A degree in IT or a business-related subject, • Experience as a Salesforce Administrator or Consultant, • At least one Salesforce certification, • Good knowledge of Salesforce setup (objects, fields, workflows, security), • Experience with Sales Cloud, Service Cloud, and AppExchange, • Experience with integrations or APIs is a plus, • Good communication and customer-service skills, • Able to manage multiple customers and tasks, • Some knowledge of Apex, Visualforce, or Lightning is helpful If this role sounds of interest, then please apply with your updated CV.

Senior Second Line IT Support Technician – macOS focused role?? Mainly home working| ?? Up to £39,000 | �? Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Audio Visual Service Engineer Salary: £40,000 - £45,000 + Company VanSector: Corporate / CommercialEmployment Type: Full-Time, Permanent About the Role We are seeking an experienced Audio Visual Service Engineer to join a growing London-based team, supporting a range of high-profile corporate clients. This is a fantastic opportunity for a skilled AV professional who thrives in customer-facing environments and enjoys problem-solving, delivering high-quality support, and working with cutting-edge AV technologies. In this role, you will be responsible for servicing, maintaining, fault-finding, and repairing a variety of AV and conferencing systems onsite across client offices. You'll be a key ambassador for our brand, ensuring smooth AV operations and exceptional service delivery. Key Responsibilities • Provide onsite and remote servicing, diagnostics, and repair of AV and VC systems., • Perform routine maintenance checks and preventative servicing across client sites., • Support meeting room technologies including video conferencing, control systems, switching, and audio DSP., • Troubleshoot technical issues quickly and professionally to minimise downtime., • Work closely with service coordinators and project teams to schedule visits and report on completed tasks., • Deliver outstanding customer service while maintaining professional communication with corporate stakeholders., • Keep detailed service logs and ensure equipment documentation is up to date.Skills & Experience Required, • Proven experience as an AV Service Engineer within the corporate sector., • Strong knowledge of systems such as:Crestron, AMX, Extron, Cisco/Webex, MS Teams Rooms, Biamp, QSC, Shure, and similar., • Confident in fault-finding, system diagnostics, and hardware replacement., • Ability to read and understand technical drawings and schematics., • Excellent customer service and communication skills., • Full UK driving licence.What We Offer, • £40,000 - £45,000 salary, depending on experience, • Company van provided for travel, • Opportunities for ongoing training and certifications, • Supportive team environment with exposure to innovative AV technologies, • Career progression within a growing organisation

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do • Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues., • Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s., • Maintaining good customer relations, including visiting sites within the greater London area., • Managing user accounts within Office365 and allocating licenses., • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed., • Using remote tools such as MDM, Remote control & Chat to resolve user requests., • Deploying PC’s through Windows Autopilot and Intune., • Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - • IT support experience at a 1st line level, • Knowledge of ITIL, incident, problem and change management., • Experience taking responsibility and ownership of stakeholders and projects, • A desire to provide excellent, proactive, customer service, • Well organised, able to multitask and work autonomously, • Positive and energetic, • Happy to work a variety of shifts including weekends

1st Line Support Analyst (Applications & Networks) £30,000–£35,000 per annumLocation: Central LondonIn Office 5 days per weekShift Pattern: Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri) Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client's growing team. You’ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly. Key Responsibilities User Support • Provide first-line support via phone, email, and ticketing systems., • Troubleshoot login issues, performance failures, and configuration queries., • Diagnose Wi-Fi, VPN, and LAN connectivity issues., • Log, categorise, prioritise, and track all incidents and service requests., • Monitor system alerts, dashboards, and network tools to spot early issues., • Maintain internal knowledge bases, FAQs, and troubleshooting guides., • Knowledge of Windows OS and core networking (TCP/IP, DNS, DHCP)., • Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics., • Experience supporting enterprise applications, authentication, and access issues., • Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice., • Excellent communication skills—able to translate technical concepts for non-technical users., • Strong analytical skills with a structured approach to problem solving., • Customer-focused attitude, with patience and professionalism., • Exposure to Active Directory or Azure AD., • Basic understanding of ITIL processes., • Experience with remote support tools., • Proactive, curious, and eager to learn, • Calm under pressure, • Detail-driven with strong documentation habits, • Collaborative, but able to work independently when required

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.

Dynamics CRM Solutions Architect Remote - UK Up to £100,000 + £8,000 car allowance VIQU have partnered with a leading engineering organisation who are seeking a skilled Dynamics 365 CRM Solutions Architect to lead the design and implementation of CRM and FSM solutions, focusing primarily on Dynamics 365 CE. The successful Dynamics CRM Solutions Architect will play a pivotal role in supporting a major global transformation initiative, driving the migration and optimisation of CRM and FSM solutions across various global locations. As the Dynamics 365 CRM Solution Architect, you will be responsible for defining and overseeing the architecture of the company’s CRM and FSM systems, ensuring they align with the organisation's business needs. Key Responsibilities of the Dynamics CRM Solutions Architect: • Lead the design and architecture of Dynamics 365 CRM and FSM solutions, ensuring alignment with strategic business goals and enterprise architecture governance., • Collaborate closely with Product Owners and key stakeholders to oversee the global deployment of solutions., • Offer expert guidance on best practices, identifying areas for improvement within CRM/FSM., • Contribute to the development of business cases and long-term roadmaps for future projects., • Organise and facilitate solution design workshops, leading discussions to define, evaluate, and document proposed solutions., • Stay updated on new technologies and trends, recommending system enhancements., • Extensive experience as a Functional Consultant or Solutions Architect, with a strong focus on Dynamics 365 CRM and FSM., • Proven leadership experience in managing Dynamics CRM/FSM projects and application development., • Experience with Dynamics 365 Customer Engagement (CE) modules, including Marketing, Sales, Customer Service, and Field Service (Field Service is a bonus)., • CPQ experience would be great but not essential (Configure, Price, Quote)., • In-depth knowledge of Azure and hands-on experience with the implementation of COTS, SaaS, and cloud-based technologies., • Expertise in designing and developing solutions across multiple platforms., • Demonstrated ability to collaborate with global teams., • Strong understanding of complex organisational structures and the interdependencies between business units. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Dynamics CRM Solutions Architect Remote - UK Up to £100,000 + £8,000 car allowance

• Sales Engineer (UK home based, current SC cleared), • Engineer, • United Kingdom (Home-Based)Sales Engineer (UK home based, current SC cleared) Location: Remote (UK-based) - with travel to customer sitesSalary: £90,000 - £120,000 +20% bonus + car allowance + extensive benefits package Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Key Requirements:We are looking for a client-facing technical expert with deep presales experience, capable of operating in complex and secure environments. Role & Responsibilities:As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include:, • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Mentoring Sales Engineers, attending client meetings alongside them, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiativesRemote Working: Officially home-based Must be comfortable with regular travel for:, • Client meetings 3-4 days per week, • Annual conference, • Quarterly convention for Sales EngineersLocation Preference:, • Preference for candidates based in Central or Southern UK, • Northern England considered for exceptional talentEssential skills and experience:, • Current SC clearance, • 5+ years' experience in IT, with 2+ years in presales, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Operating systems - Linux, Windows, • Cloud and virtualisation technologies - SDN/NFV, Public/Private Cloud, • Performance tools - HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications - CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Excellent communication and presentation skills - verbal, written, and visual, • Comfortable with 60-70% UK travelDesirable qualifications:, • Degree in Computer Science, Software Engineering, or equivalent technical military training., • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Track record of mentoring technical presales teamsWhy is this a great opportunity? Our client is at the forefront of digital transformation, supporting the world's most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Salary From £90,000 to £120,000 + 20% bonus + car allowance + extensive benefits package IND 123

Technical Project Manager (Fully Remote) Are you a dynamic project leader who thrives at the intersection of technology and client success? Do you enjoy guiding talented teams, solving complex challenges, and delivering software solutions that make a real impact? About the Company We are a next-generation intranet and extranet platform built for the legal industry. Fully integrated with Microsoft 365, our platform helps law firms streamline collaboration, boost productivity, and deliver an exceptional digital experience for attorneys, staff, and clients. As one of the fastest-growing technology companies in legal, we have been recognised for industry leadership and exceptional customer service. Our team lives by core values that guide everything we do: * Think Like an Entrepreneur * Simplify and Go * Continually Improve Yourself * Follow Through on Commitments * Be a Good Teammate * Deliver 5-Star Service The Role We are looking for a Technical Project Manager to lead software delivery projects from kickoff to go-live, collaborating with developers, consultants, and clients. You will be responsible for keeping projects on track, ensuring client satisfaction, and empowering your team to perform at their best. This role is fully remote with a competitive salary of £80,000-£95,000. You'll excel in this role if you: * Thrive in fast-paced, collaborative environments * Balance technical expertise with people leadership * Build strong client relationships * Have a proven record of delivering projects on time, within scope, and on budget Responsibilities * Lead high-performing teams of technical consultants and developers * Plan and execute projects, managing milestones, budgets, and schedules * Manage client expectations, scope changes, and deliverables * Apply expertise in Agile, Waterfall, or hybrid project methodologies * Monitor risks, ensure quality, and drive continuous improvement * Communicate clearly with stakeholders, providing updates, reports, and guidance Requirements * 5+ years of IT project management experience, ideally in consulting or client-facing roles * Strong leadership and organisational skills * Experience managing technical implementation or enhancement projects * Familiarity with Jira, SharePoint, Microsoft Office, or similar collaboration platforms * Excellent communication skills and a client-first mindset * Proven ability to manage multiple high-impact projects simultaneously Why Join Us You will join a team that values ideas, encourages growth, and celebrates success. You will work with cutting-edge technology, influence the future of legal tech, and make a tangible impact on clients who rely on the platform every day. If you are ready to take your project management career to the next level, apply today. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Sage Intacct Support Consultant Location: Fully Remote Employment Type: Full-time, Permanent Salary: Up to £50,000 per annum Start Date: ASAP Overview CTA are supporting a growing UK-based ERP consultancy that is expanding its Sage Intacct support capability. This is an excellent opportunity for an experienced Sage Intacct professional to join a stable, customer-focused support function, providing high-quality application support to a diverse client base. The role is primarily focused on supporting live Sage Intacct environments, working closely with finance teams to ensure system stability, user adoption, and ongoing optimisation. You will act as a trusted point of contact for customers and play a key role in delivering an excellent support experience. Key Responsibilities • Provide day-to-day application support for Sage Intacct customers, • Act as a primary or secondary escalation point for Sage Intacct support queries, • Troubleshoot and resolve issues across core finance modules (GL, AP, AR, reporting, multi-entity), • Support clients through month-end and year-end financial processes, • Manage and resolve support tickets in line with agreed SLAs, • Deliver configuration changes, minor enhancements, and system improvements, • Provide user guidance, training, and best-practice advice, • Work closely with internal teams to ensure consistent and high-quality service delivery Required Experience • Proven experience supporting Sage Intacct in a commercial or consultancy environment, • Strong understanding of finance processes and accounting workflows, • Experience working within an ERP or application support role, • Confident engaging with finance stakeholders and end users, • Strong problem-solving skills and attention to detail, • Comfortable working independently within a fully remote working model, • Clear communicator with a customer-focused mindset How To Apply: To be considered for this position, please apply via the job post.

Dynamics 365/ CRM Support Analyst Job Description Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression. The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter. My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working. Role & Responsibilities • 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE, • Assisting in project related tasks such as requirement gathering/ analysis, testing, training users, • System customisation & Power Platform configuration tasks, • Proven experience supporting Dynamics CRM/ D365 CE systems, • Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line), • Broad modular/ industry exposure - ideally sales, marketing, • Exposure to Power BI/ Power Platform customisation (preferable, not essential), • Data management experience (preferable, not essential), • A competitive base salary up to £46,500, • Attractive company benefits package

Role: Contact Center Engineer (RingCentral) - German Speaking Location: Remote - UK Salary: £300 - £350 PD ?Profile We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life. They are looking to add a RingCentral Engineer to their team on a 12-month contract to help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability. As a RingCentral Engineer, you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence. This position will identify key customer requirements and present contact center solutions, primarily with RingCentral with NICE CXone, that meet those requirements, and deliver on strategic contact center initiatives through planning, design proposals, developing POC's, business partnership, vendor engagement and team partnership. Key Responsibilities • Work collaboratively with business partners, vendors, and internal technical teams to design and transform the contact center cloud platform functionality and solutions to enhance the customer and end user experience as designated by the GCC team., • Identify and prioritize the technical deliverables of platform components; participate and recommend the direction of the platform and ensure completeness of requirements and functional architecture analysis for the design and implementation of solutions., • Collaborate and develop towards a single and unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat., • Lead/coordinate technical support efforts related to contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures., • Experience designing, implementing, and supporting cloud contact centers., • Knowledge of applications integration and ability to collaborate with peers and other technical teams to achieve product/solution integration deliverables (CTI, analytics, CRM, other integrations). INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.

Ipsos is a global leader in market research, and we are seeking English‑speaking Telephone Interviewers with experience engaging with customers in the American and Australian market. You will conduct telephone interviews with business customers across a variety of sectors, gathering high‑quality insights that help shape our clients’ business decisions. This role offers flexible shift options and the choice to work remotely or from our offices in London (Angel). Key Responsibilities • Conduct telephone interviews using scripted questionnaires., • Gather accurate, detailed feedback from participants., • Communicate confidently with customers in the (US/Australian) business environment., • Excellent English communication skills, both verbal and written., • Experience speaking with or servicing American and Australian customers (e.g., call centre, customer service, sales, or research)., • Confident computer skills., • Laptop or PC with Windows 10 or above and a working webcam (for interactive training)., • USB headset with microphone for clear audio. What We Offer • Full paid training—no prior market research experience required., • Flexible working schedule, with remote options available., • Opportunity to work with a globally recognised engineering client., • Long‑term, ongoing shifts based on performance., • Friendly, supportive team environment. Ready to Start Your Ipsos Journey? Join our team of professional Market Research Interviewers and help deliver insights that make a real difference. Apply today and enjoy flexible, rewarding work with a global leader in research!

Role: Bid Coordinator Salary: £30-40k plus benefits Job Status: Full time/ Permanent Location: Remote with a quarterly visit to the London office for Team Meetings Vacancy Reference: VR/05400 Role Description: Our client is currently recruiting an organised and detail-driven Bid Coordinator to support a growing Facilities Management business. Working closely with the Bid Manager and wider operational / commercial teams, you’ll play a key role in supporting the group’s facilities management operations to retain existing contracts and to win new business, including cleaning and consumables in health care settings, education (schools, colleges, universities), offices and other sites. The role is fully home-based 5 days/ week, however, you must be able to and willing to travel/ commute to London/ other UK locations for team meetings quarterly, or as requested. It is essential that you have a background in the support of public sector tendering for facilities management contracts or possess a demonstrable, proven, and transferable skill set. Experience using Salesforce or other CRM systems (e.g. Microsoft Dynamics 365) is highly desirable. Responsibilities: • Check the contracts mailbox each morning and then throughout the day, ensuring messages are forwarded to the right person (e.g., Bid Manager) in a timely manner, • Maintain Salesforce CRM system with records of new opportunities including bid / no bid decisions, opportunity summary details, including proactive monthly reviews of the system, • Oversee contracts spreadsheet, ensuring contracts which are due to expire are identified and relevant operational managers are notified and asked for clarification on the current situation with the contracts (e.g., coming out to tender soon, extension received etc.), • Review Tenders Direct / BiP Solutions adverts and portals daily for potential opportunities, • Express an interest in opportunities on behalf of the relevant operations and circulate documentation, • Manage all portal logins, • Update team calendar and project log on an on-going basis, • Attend and contribute to weekly tender team meetings, • Receive and distribute Selection Questionnaire (PSQ) and Invitation to Tender (ITT) documents, • Complete TUPE Confidentiality returns and circulate TUPE logs, • Request detailed feedback from the commissioner following notification of successful and non-successful tenders, • Liaise with operations and Bids Team regarding site visits, events, tender interviews, or presentations and confirm attendance, • Notify relevant managers of updates and tender outcomes., • Practice and promote effective, timely communication both within and outside the company, • Promote anti-discriminatory practice, • Protect the confidentiality of customers and of the business, • Participate in staff development (including supervision), training and performance appraisals as required, • Promote and fulfil the company’s service aims as defined in the company’s Statement of Purpose, • Comply with company policies and procedures as appropriate, • Accountable to the Group Head of Bids and Contracts, • Regular contact and interaction with the Bid Managers, Directors, Heads of Departments and other Directors while carrying out duties, • High level of professional and personal integrity, value-driven and committed to excellence and personal development, • Ability to coordinate and follow up ensuring all outstanding work is being chased, tracked, and progressed, not dropping or missing anything, • Ability to work as part of a team, getting on well with both the immediate bid team and as part of the wider business, • Diplomacy including the ability to assert themselves, acquiring material needed without upsetting colleagues, • Excellent planning, organisation, and multi-tasking skills, • Must work well under pressure, • Personable and confident to communicate internally and externally with a wide range of people, • Highly committed and prepared to work flexibly to manage workload peaks and troughs common to roles, • Good level of competence in Microsoft Office applications, particularly Excel, • Experience administering contracts, portals, expressions of interest and updating trackers, calendars, and other documentation, • Experience of using tender portals, e.g. ProContract, In Tend, • Accurate typing skills, • Excellent attention to detail, • Ability to work on multiple projects under pressure and within deadlines, • Ability and willingness to work flexibly to meet tight deadlines, • Experience of providing administrative and contractual support.

Managing a portfolio of domestic and commercial subsidence claims from notification to conclusion, requiring skills or qualifications in diagnosis, mitigation, and repairs. • You will work within an award-winning Subsidence Services Division, involving communication with other team members and service providers., • The service is provided either using digital technology for remote from site diagnosis and meetings throughout the UK, or on-site face-to-face diagnosis and visits in your local area., • Successful candidates should be comfortable operating with both services, although preferences will be considered, dependent on capacity requirements., • If you're looking for a combined office and remote role where you can work from home but also visit sites in your local area, this could be perfect for you., • A full UK Driving Licence is essential as you must be able to travel by car., • Working towards or have a chartered building professional qualification, e.g. MCIOB, MRICS, MICE, and ideally an insurance qualification, e.g. CILA or CII., • Comprehensive expertise in identifying and diagnosing structural defects and subsidence in buildings, understanding prevention methods to halt ongoing damage, and applying effective repair techniques, particularly for subsidence-related issues and drainage systems., • Experience in insurance claims handling is a plus, but training will be provided., • Ability to make decisions, deliver excellent customer service, and communicate effectively with empathy.

Role: Service Desk Analyst (BTS)Location: South London / Hybrid Salary: £36,000 - £43,000 Are you an experienced IT support professional looking to step into a highly regulated, fast-paced environment where customer service and technical excellence go hand in hand? This hybrid role combines onsite, face-to-face support with remote troubleshooting via MS Teams and telephone. You'll act as a key member of the Business Technology Solutions team, delivering 1st and 2nd line support (with exposure to 3rd line services) across a dynamic financial services organisation. What You'll Be Doing * Acting as first point of contact for IT Incidents and Service Requests. * Logging, categorising and managing tickets via the ITSM tool in line with SLAs. * Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments. * Troubleshooting hardware, software and remote access issues. * Escalating Major Incidents where required. * Supporting Change, Problem and Vulnerability Management processes. * Maintaining strong documentation, compliance and asset management standards. You'll work a rotating shift pattern Ideal Candidate * 5+ years' Service Desk experience in a busy, customer-facing environment. * Strong ITIL knowledge with practical application. * Excellent troubleshooting and root cause analysis skills. * Experience with Windows 11, Microsoft 365, SCCM and Active Directory. * Confident communicator with strong customer service focus. * Experience working to SLAs within structured or regulated environments. Desirable: ITIL 4 Foundation, Financial Services experience, vulnerability management or Power Apps exposure. If you're reliable, proactive and passionate about delivering outstanding IT support - and ready to take your career to the next level - get in touch to arrange a confidential conversation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

About Rightangled Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing a seamless, safe, and efficient service to customers. We offer prescription medications, over-the-counter products, and personalised healthcare services. Role Overview We are looking for an dedicated and motivated Pharmacist Prescriber to join our team, who can work onsite. The ideal candidate will have experience working in a remote weight loss service. In this role, you will be responsible for reviewing patient consultations, prescribing medication when supply is appropriate and providing clinical guidance to patients. Key Responsibilities • Provide clinical advice, medical counselling and prescriptions (within areas of competence) to patients through our online platform, • Foster strong relationships with our online community, ensuring patients feel supported, and helping to build trust and loyalty in our services, • Work alongside other healthcare professionals to ensure optimal patient care, adapting treatment plans as needed, • Oversee the management of medication stock, ensuring safe and compliant use of all medications, • Stay informed of new pharmaceutical developments, medications, and regulatory changes to ensure that all services meet the highest professional standards Requirements • Availability to work onsite in Hammersmith, • GPhC registration, • Independent Prescriber, • 6+ months of prescribing experience, • Strong communication, organisational, and problem-solving skills, with the ability to work in a fast-paced, dynamic environment, • Strong time management skills, • Excellent understanding of UK pharmacy regulations and a commitment to maintaining the highest ethical and safety standards, • Commercially astute with a strong focus on achieving targets, and KPIs, and delivering exceptional customer service Benefits At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care. What We Offer • Access to cutting-edge technology and tools to support your work, • Employee discounts on our healthcare products, • Opportunities for personal and professional development within a forward-thinking company

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely from home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! • Up to £700 per week (amount varies by assignment type), • A smartphone, tablet, or computer with a camera, • A reliable internet connection, • Ability to follow instructions and provide thoughtful feedback, • Comfort participating in remote, market research studies, • No customer service representative experience required, • Be present at least 15 minutes before your scheduled session, • Complete required written and verbal tasks Apply now and see if you qualify.

Reports To: Product & Service Design Director Location: Remote with some travel when required Salary: Competitive plus Benefits Purpose The Service Architect plays a critical role in the definition, design, and documentation of high quality, scalable, and commercially viable services within Bell’s product and service portfolio. Working within the Product & Service Design function, the Service Architect ensures that new or enhanced services are strategically aligned, operationally feasible, and optimised for efficient delivery and customer value. Responsibilities • Lead the creation of end-to-end service designs for new or modified services, ensuring clarity in scope, features, performance, SLAs, support, and delivery model., • Develop and maintain service artefacts, including service blueprints, runbooks, RACI matrices, onboarding/offboarding guides., • Work closely with Product Managers to define viable service offerings that align with market needs and technical capabilities., • Collaborate with delivery, operations, technical teams, and external vendors to ensure operational readiness and delivery feasibility., • Participate in service design reviews, architecture forums, and governance boards to validate service models and ensure cross functional alignment., • Define service boundaries and consumption models that support pricing strategies, internal cost models, and commercial viability., • Work with Finance and Product Management to input into cost modelling and identify levers for profitability and operational optimisation., • Ensure smooth handover of service designs to delivery and support teams, with appropriate documentation, training, and tooling guidance., • Validate that service support models (e.g., Service Desk, incident management, reporting) meet customer and operational requirements., • Support post launch service reviews, identifying opportunities for improvement, risk mitigation, or optimisation., • Maintain version control of service artefacts and ensure updates reflect ongoing changes in technology, process, or customer demand. Requirements • 5+ years’ experience in service architecture, service design, or IT service management within a complex or technology-led business., • Strong understanding of ITIL, service lifecycle management, and modern service delivery models (cloud, hybrid, managed services)., • Demonstrated ability to design, document, and communicate complex service models to both technical and non-technical audiences., • Experience working across cross-functional teams including product, delivery, sales, operations, and finance., • Excellent analytical, organisational, and communication skills., • Proficient in creating and managing service artefacts using tools like Visio, Lucidchart, Confluence, or similar., • Familiarity with architectural and operational frameworks (e.g., TOGAF, COBIT, ISO 20000)., • Understanding of commercial modelling including cost-to-serve and pricing strategies., • Experience working within Agile or hybrid development/delivery environments., • Certification in ITIL v4, SIAM, or similar service management methodologies. Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

Commercial Contracts Manager – Remote (UK) Rapiscan Systems | An OSI Systems Company Rapiscan Systems, a wholly owned subsidiary of OSI Systems, Inc., designs, manufactures, and markets industry‑leading security and inspection technologies used across the world. Our systems help secure airports, seaports, borders, critical infrastructure, and government and military facilities by detecting weapons, explosives, narcotics, contraband, and other threats. We are seeking an experienced Commercial Contracts Manager to join our EMEA team. This remote‑based UK role reports to the Senior Contracts Manager EMEA and will support a broad portfolio of complex commercial and international government contracts, with a strong emphasis on managing our network of distribution, resale, and service channel agreements across the region. This is a high‑impact position requiring excellent commercial judgement, strong communication skills, and the ability to work independently while collaborating with senior leadership across multiple business functions. Key Responsibilities In this role, you will: Contract Management & Administration • Administer a wide range of complex commercial and international government contracts, including supply agreements, framework agreements, NDAs, teaming agreements, consultancy agreements, and compliance‑related documentation., • Review and analyse contractual terms to ensure alignment with laws, regulations, and internal company policies., • Prepare and maintain sales and service channel agreements (distribution, resale, authorised service provider)., • Draft bespoke agreements tailored to customer and business requirements., • Partner with the Bids & Proposals team to analyse contractual requirements in solicitations, bids, and tenders., • Work daily with senior leaders and colleagues across Sales, Service, Finance, Procurement, Manufacturing, Engineering, Program Management, Compliance, and the OSI Group Legal Department., • Support internal compliance processes, including anti‑corruption and export control procedures., • Promote consistency and integrity in commercial commitments across the region., • Report process violations and support continuous improvement initiatives within the Contracts Department. Experience & Attributes We’re looking for someone who brings: • 7+ years of experience in a contracts or legal function within a complex international organisation., • Demonstrated expertise in drafting and negotiating complex commercial and government agreements., • Strong commercial acumen with the ability to identify, evaluate, and mitigate risks., • Excellent organisational skills, attention to detail, and the ability to prioritise effectively., • Outstanding verbal and written communication skills, with confidence interacting with senior executives., • Proven ability to build strong relationships, influence decisions, and collaborate across diverse teams., • Advanced proficiency in Microsoft Word, Excel, and other contract management tools., • Ability to handle confidential information with professionalism., • Foreign language skills (advantageous but not required)., • Flexibility to travel occasionally. Qualifications • Law degree., • Additional qualifications in contract law, commercial agreements, or international contracting (desirable)., • Experience in the security, screening, or threat‑detection industry (beneficial but not essential).

English Speaking Customer Experience Officer (Remote) | UK Based | Garnet Trade Garnet Trade is hiring an English Speaking Customer Experience Officer to deliver fast, clear, and human support experiences for our customers. This is a fully remote role open to candidates based in the UK. What you will do • Provide customer support in English via live chat and email, • Handle inquiries with empathy, clarity, and a strong sense of ownership, • Troubleshoot user issues, escalate when needed, and follow through until resolution, • Keep accurate case notes and maintain clean ticket workflows, • Spot recurring issues and share insights to improve product and support processes, • Support onboarding questions and guide users through the platform experience, • Work closely with internal teams to ensure customer feedback reaches the right place What we are looking for • Native level or near native English, both written and spoken, • 1+ year experience in customer support, customer success, or service roles (preferred), • Strong communication skills and calm problem solving under pressure, • Comfortable using ticketing tools and working with structured processes, • A detail oriented mindset and high reliability in remote work, • Availability to work UK hours Nice to have • Experience in fintech, trading, or financial platforms, • Experience with Zendesk, Intercom, Freshdesk, or similar tools, • Ability to handle high volume support while keeping quality consistent What you can expect at Garnet Trade • Fully remote setup with a supportive, performance focused culture, • Clear workflows and training to help you succeed from day one, • A team that values customer clarity, speed, and accountability How to apply • Apply via LinkedIn with your CV. If you want, add a short note with:, • Your support experience and tools you used, • Your availability window in UK time Location: Remote (UK) Type: Full time Garnet Trade is an equal opportunity employer. We welcome applications from all qualified candidates.

Independent Review Pool Member - Member (unpaid, voluntary position) THE CHARTERED INSURANCE INSTITUTE (CII) The CII is the professional body dedicated to building public trust in the insurance and personal finance profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code. Our ___, granted by King George V in 1912, requires us to secure and justify the confidence of the public. INDEPENDENT REVIEW POOL (IRP) The Independent Review Pool (IRP) carries out a review and tribunal service for the disciplinary and eligibility functions of the CII and shall be independent of the CII. It consists of (i) CII/PFS members, (ii) lay members (those who are separate from the insurance and financial planning professions), and (iii) legally qualified members. The IRP may carry out other review services for the CII as required by the Professional Standards Committee (PSC). The IRP is supported by the CII’s Professional Standards Team. The CII’s disciplinary function is governed by the CII’s Disciplinary Regulations and Disciplinary Procedure Rules. Disciplinary and Appeal Panels are drawn from members of the IRP. Certain members of the IRP also participate in the Disciplinary Decision Review Panel (DDRP). The members of Membership Application Sub Committee (MASC) are also drawn from the IRP. MASC provides independent oversight of CII’s membership eligibility function. MEMBER OF IRP Term of appointment Appointment to the IRP is voluntary and shall be for an initial term of up to three years with the opportunity for the term of office to be extended for a further three years up to a maximum of six years. Responsibility and accountabilities As a CII/PFS member of the Independent Review Pool, the main responsibilities may include (but are not limited to): • Consideration of appeals from a Decision by a Case Investigator or a complaint referred to a tribunal hearing by a Case Investigator, • Consideration of appeals from a decision of any Disciplinary Tribunal against a Member as defined by the ___ and ___., • Consideration of membership eligibility cases in line with the ___. These cases typically concern applications relating to insolvency, professional discipline or criminal convictions of individuals., • Reviews of MASC decisions, where requested by the applicant/CII, providing such a member has had no involvement with the decision that is the subject of the review., • Review of disciplinary decisions made by Case Investigators, Disciplinary Panels and Appeal Panels in line with their own terms of reference, providing such a member has had no involvement with the decision that is the subject of the review. Availability • The role is largely remote. Attendance at meetings depends on case referrals, which are usually sent via email., • To attend meetings of the Disciplinary Decisions Review Panel and/or Membership Application Sub Committee as and when required., • To attend an annual training day with the Legal Team (a sub-set of the Professional Standards team)., • As a member of IRP you will be expected to be available to attend Disciplinary or Appeal hearings as they arise on a rotation basis. The following experience, skills and knowledge are required: Qualifications • Must be a member of the Chartered Insurance Institute or Personal Finance Society, • A qualified CII Diploma holder (desirable but not essential), • Experience, • Competent with use of technology. This is a remote committee, so the ability to use technology is ideal in order to achieve outcomes., • Previous committee experience desirable. Experience on a previous disciplinary or membership committee would be advantageous. Knowledge • Demonstrates a knowledge of regulatory law and procedure, • Keeps abreast of changes in law and embraces new hearing processes and procedures, • Demonstrates a detailed knowledge and practical experience of professional and/or regulatory body disciplinary and/or appeal processes, • Demonstrates knowledge and an understanding of the Chartered Insurance Institute and Personal Finance Society and the CII’s disciplinary framework: ___ Exercising judgement • Ability to debate and express reasoned judgement., • Demonstrates integrity and applies independence of mind to make incisive and fair contributions., • Ensures fairness and acts without bias and prejudice, especially in challenging complex discussions., • Demonstrates an ability to maintain confidentiality., • Assimilating and clarifying information, • Quickly assimilates information to identify essential issues, develops a clear understanding and clarifies uncertainty through eliciting and exploring information., • Critically analyses information and applies appropriate weight to it in order to reach a reasoned decision with the panel., • Identifies and focuses on the relevant issues and persuades others to do the same. Communication and interpersonal skills • Ability to express views and opinions in a clear, concise and constructive manner using appropriate channels., • Demonstrates an ability to communicate effectively., • Demonstrates an ability to work with others in reaching decisions. Guidance and support • Ability to guide, support and develop internal and external colleagues., • Ability to recognise when advice and guidance are required to inform committee members or managements’ thinking and/or action., • Ability to contributes ideas for service improvements., • Draws on own and others expertise and experience to develop ideas., • Encourages and responds positively to ideas from others.

Senior Infrastructure Engineer (SC Cleared) SR2 is supporting a UK government defence programme who are looking for an experienced Infrastructure Engineer to take on a hands-on technical role with leadership responsibility within a live service environment. This is a key position providing technical escalation and direction for a small engineering team while supporting ongoing project delivery. You’ll sit at the heart of the team, acting as the senior technical point of contact while remaining deeply hands-on. The role combines third-line support, platform ownership, and light team leadership, supporting a growing user base and evolving platform services within a secure MOD environment. You must have Active SC clearance to apply for this role. The client cannot put you through this if you do not already have it. Responsibilities: • Act as technical escalation and lead engineer for a small delivery team, • Build, support, and maintain Windows Server environments, • Own Active Directory, Group Policy, and core Windows platform services, • Deliver machine builds and configurations using SCCM, • Support live, customer-facing services at a third-line level, • Produce and review high-quality technical documentation, • Evolve operational processes as the platform and demand scale Requirements: • Active SC clearance, • Strong Windows Server build and support experience, • Deep knowledge of Active Directory and Group Policy, • SCCM machine build and configuration experience, • Proven third-line support experience in live service environments, • Strong documentation skills with the ability to define and improve operational processes, • Defence experience, • HP ProLiant server and storage experience - desirable, • SSL certificate management (servers and desktop VPNs) - desirable, • Windows Server security hardening - desirable, • Implementing CIS benchmarks via GPO on existing servers - desirable Overview: • Inside IR35, • £450p/d, • Remote first (1-2 days a month onsite in MoD Corsham for key meetings), • 1 stage interview Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.

Who We Are Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity! Job Description Cint is looking for a strategic Director of Business Intelligence to lead the next phase of its data evolution. This leader will be responsible for empowering Cint’s global organization with the tools and real-time insights that drive platform performance, commercial strategy and operational efficiency. Our vision is to move beyond reporting into a world of intelligent automation, AI-driven insights, and strategic value creation. You will lead the transition to a scalable, self-service ecosystem that empowers every department to make impactful, real-time decisions. Responsibilities * Define and execute the BI strategy, shifting the organization from reactive reporting to a proactive, "intelligence-first" mindset that drives faster and better business decisions. * Partner with senior stakeholders across Finance, Sales, Customer Experience, Trust & Safely, Marketing and Product to align the BI roadmap with global goals. * Define and operationalize enterprise KPIs and executive-level dashboards to ensure consistent measurement of business performance and accountability. * Oversee the evolution of our modern cloud data stack, ensuring it is optimized for high-performance querying, cost-efficiency, scalability and reliability. * Unify enterprise data models across the organization to eliminate fragmented silos and ensure a single, governed, and trusted "Source of Truth." * Maintain ownership of data cataloging, quality, and governance standards while ensuring BI platforms and data assets comply with security, privacy, and regulatory requirements across regions. * Establish rigorous data quality, observability, and reliability standards to build sustained trust in analytics and reporting. * Own vendor relationships and the BI budget, focusing on Total Cost of Ownership and Databricks compute efficiency. * Oversee and ensure timely delivery of month-end data while implementing automation to streamline processes and improve long-term efficiency. * Champion the use of AI and advanced analytics to automate insights, enhance forecasting, and surface proactive recommendations for the business. * Lead the transition to modern BI tools, empowering teams to explore data independently while maintaining governance. * Lead organizational change management and data literacy initiatives to drive adoption of self-service BI and analytics across the business. * Lead and mentor a global team of engineer and analyst professionals, transitioning the function from manual data processing to high-value strategic innovation. Qualifications Qualifications Required: * Skilled at leading distributed, high-performing teams through organizational change, platform migrations, and tool modernizations, while fostering a culture of collaboration, data literacy, and innovation. * Proven track record of leading global BI functions within technology companies. * Deep understanding of modern data stacks, specifically Databricks. * Experience leading teams through organizational change, platform migrations, and tool deprecations. * Exceptional ability to translate complex data infrastructure concepts into clear business value for non-technical senior leadership. * Experience managing remote/distributed teams across multiple time zones. * Degree in a quantitative field (Mathematics, CS, Data Science) or equivalent professional experience. Essential Qualities: * You don't just build reports; you build systems that scale and solve long-term business problems. * You can balance the competing needs of different departments while maintaining a unified data standard. * You are comfortable leading through ambiguity and can pivot strategies as business priorities evolve. Nice to Have: * Strategic oversight or hands-on experience in implementing AI-driven automation and predictive analytics within a BI function. * Experience managing distributed teams across multiple time zones and cultures. * Familiarity with the digital insights, market research, or programmatic space. Additional Information Our Values Collaboration is our superpower • We uncover rich perspectives across the world, • Success happens together, • We’re pioneers in our industry, • Our curiosity is insatiable, • We’re accountable for our work and actions, • Excellence comes as standard, • We learn from each other’s experiences, • Stop and listen; every opinion matters, • We embrace diversity, equity and inclusion. More About Cint We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth. In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. () Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our ___.

Clinical Deputy Manager- Fix Term Manley Court Care Home, Off John Williams Cl, Cold Blow Ln, London SE14 5RB . Salary Up to £52,998 per annum- Depending on experience. Fix Term- 9 Months 40 hours per week. Monday to Friday Occasional night visits or weekend work may be required. We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You’ll help us make health happen by: • You’ll oversee and assist all aspects of nursing care/activities within the home, • With the help of your team you’ll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records, • It’s imperative that the correct staffing levels are maintained through efficient management of rotas, you’ll ensure adequate staffing is always maintained within the home, • Drawing on your clinical experience, you’ll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity, • You’ll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community, • Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home’s profile in the local area and beyond Key Skills / Qualifications needed for this role: • A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development, • With a real understanding of the benefits that the right nursing care can bring to resident’s lives, you’ll champion independence, choice and dignity by delivering the highest quality care to our residents, • You’ll possess up-to-date knowledge of tissue viability, infection control and care planning, • An effective communicator who’s able to build strong and honest relationships with residents and their families, • You’re a natural leader, someone who’s ready to share their clinical experience – leading and mentoring a team, able to delegate effectively and promote excellent customer service and relationships, • Someone with excellent time management who can effectively prioritise their workload, • A respectful and compassionate team player with the belief in giving your personal best Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support, • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350, • Wagestream - Have early access to up to 40% of your earned wages within minutes, • 33 days holiday, • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences., • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!, • Free meal on every shift, • Interest-free annual travel loan to enable the purchase of public transport annual season tickets, • We offer a range of Bupa pension plans – find out more on our career site, • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site, • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health, • Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email:

About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations. We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform, the Dynamics 365 stack for CRM and ERP. Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges. Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role: The D365 Senior Finance Consultant is part of the Consulting Team, reporting to the Head of Consulting. The role is a client facing position, delivering industry leading Microsoft Dynamics solutions. The Senior Finance Consultant will have a strong finance and Dynamics background to deliver the successful implementation and maintenance of our clients D365 solutions. You will need a demonstrable history of consultancy experience as this role will entail continuous interaction with clients and project teams. Your experience and knowledge of D365 solutions and associated business processes combined with an appreciation of associated technologies are imperative to support your role at Ingentive. This is a varied and demanding role involving all aspects of implementing Dynamics solutions from pre-sales work through the project life cycle to go-live and on-going support. Your involvement with clients will include off-site and on-site work and you will be encouraged to develop your Dynamics knowledge and achieve relevant certifications. Essential Skills & Expertise: • 5+ years of finance business experience -Previous experience of D365, • Required to demonstrate credibility with the client and quickly understand how our products will add value to our services, • Proven consulting experience, • Good listening skills, with the ability to quickly resolve problems, action solutions with the ability to work under pressure, • Understanding and assimilating information from various sources -Being able to recognise and deal with conflict or sensitive situations, • A clear ability to organise your own time and resources, and execute daily, • Commercial awareness and total dedication to delivering maximum return on investment for our clients -Self-motivated and driven to achieve professional success in a team based consulting environment., • Demonstrated experience implementing the finance functionality within D365 (including project accounting and inventory valuation), • Experience designing and coordinating multi-site or multi-national implementations -Microsoft D365 accreditation, • Maintaining industry specific knowledge to help our clients follow best practise processes., • Fluency in English both written and verbal. Desirable Expertise: • Solid Finance background (ACA/ACCA/CIMA part qualified; qualified is desirable but not essential) Objectives and Responsibilities: • To facilitate the successful installation and maintenance of our clients’ software systems, including off site and onsite work. You will be encouraged and expected to develop your professional technical and consulting skills., • You will be trained on the Ingentive BUILT methodology and Microsoft methodologies which will be used to support the delivery of D365 solutions to our clients. On a daily basis your varied role will include, but will not be limited to: - • Delighting our clients with exceptional customer service, • Demonstrate awareness around upselling and understanding of additional company capabilities, • Ensuring quality control of all your deliverables, • Be involved in Pre-sales assistance when required, • Clear and concise communication with Project Managers on project progress, • Effective communication with senior management as well as junior staff at our clients, • ]Implementation planning and the delivery of value added work, to scope, deadline and budget, • Running client workshops on business processes, business requirements and system design -Business and systems analysis and documentation, • Product design and gap analysis to standard product functionality, • Production of design, system, user and procedural documentation, • Application configuration and setup, • Provide system training to both internal and external clients, • Development and delivery of testing strategies, • Assist others in the team to grow and build their skills, • Recommends actions that are consistent with Ingentive’s values, objectives, and goals, • Must possess good organisational, presentation and facilitation skills., • Exercises strong business judgment supporting Ingentive’s strategy and vision, • Always demonstrate a desire for excellence in everything you deliver Quality Measures Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: • Consistent positive client feedback relating to project work., • Achieving objective targets set in monthly one to one reviews, • Completing high quality self managed tasks on time and to budget, • Maintaining great communication with clients and the team, • Adherence to Ingentive quality standards and assurance, • Maintain knowledge of the Dynamics product and understand road map items, bringing new knowledge and features in to use at the earliest opportunity., • Maintain and certify on Dynamics, AI and PowerPlatform technologies., • Behaviour in line with the company values. Teammates’ benefits: • Bonus Schemes, • Life Assurance, • Private medical cover, • Group income protection, • Great Company Pension, • Enhanced Sick Pay, • Enhanced Family Leave Pay, • Volunteering Leave, • Teammate recognition scheme, • Loyalty award scheme, • 24/7 access to EAP including Wisdom AI app, • Access to Bright Exchange Online marketplace, • Remote working with the option to work from our Central London Office Our Purpose and Values Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions Mission - Rapidly delivering intelligent Microsoft technology solutions Values – Passion, Performance, Partnership Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.