Customer service remote jobs in United Kingdom

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering Job Title: Director of Software Engineering Location: London - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About this role We are looking for a Director of Software Engineering to lead a team of 50+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 50+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Where and how you'll work This is a permanent position based in our London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: • Wealth & Future: Competitive pension and performance-based bonus schemes, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days., • Health: Access premium care through our private medical insurance., • Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Ark (95988), United Kingdom, London, Senior Director, Head of International Network Compliance (EMEA) Job Title: Head of International Network Compliance (Senior Director) Location: London - Hybrid (Hammersmith) Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role Capital One’s new business offerings as a result of the Discover Financial acquisition is a rare and valuable global payments network with 70 million merchant acceptance points in more than 200 countries and territories. Even so, it is the smallest of the four US-based global payments networks. This acquisition adds scale and investment, enabling the Discover network to be more competitive with the largest payments’ networks and payments companies. This is a key foundation in Capital One's quest to build a global payments company. It will accelerate the company's long-standing journey to work directly with merchants to leverage its customer base, technology, and data ecosystem to drive more sales for the merchant and great deals for consumers and small businesses. The Senior Director, International Network Compliance role will report to the Vice President, International Network Compliance Officer, who in turn reports to the Chief Compliance Officer for the Network. The successful candidate will have experience with the global payments schemes and demonstrate payments industry expertise. This role is ideal for someone with strong leadership skills, who is capable of driving transformational change and delivering game-changing value with a high level of exposure to senior executives across the company as well as direct interaction with Capital One’s international regulators. What You'll Do Lead the maintenance, evolution, and continuous improvement of the compliance risk management function for the international network business operations by providing support, advice, and counsel on complex compliance risk issues Serve as an authority within the international network and merchant services business for relevant and evolving compliance expectations, laws, and regulations and the impact of changes on the business Actively promote a culture of compliance risk management and balanced risk taking by, for example, ensuring the business has appropriate monitoring in place to identify process breakdowns and advising the business to ensure comprehensive corrective action when issues arise Building relationships and work collaboratively with business partners and other support groups to ensure the network and merchant products, practices, and services all remain within Capital One's Compliance risk appetite With the Chief Compliance Officer for the Network and the International Network Compliance Officer interface with regulators and also support interactions between regulatory bodies across the globe Monitor work plans for remediation of any internal or regulatory findings within the business area of responsibility Build a small team of talented compliance professionals and industry experts to support implement and manage the international compliance program; lead and oversee the management of people processes, including recruiting, promotions, performance management, training, and development Display a passion for coaching and developing others through their leadership style and presence, whether as direct reports or extended team members Display a high degree of emotional intelligence, foster good team dynamics, respond effectively to employee concerns, and maximize the potential of team members Serve as a strategic advisor to the business and internal subject matter expert on the payments ecosystem generally, including with respect to emerging technologies and industry trends/development Oversee the Front Line's execution and challenges appropriately on compliance related decisions The skills and experience you need Payments Risk Experience: Possesses an understanding of existing and emerging global payment networks, regulations and risk, and responsibilities relative to third party payment processors. Team Leadership: Experience building, motivating and developing high-performing teams, with a track record of attracting and leading top talent. Regulatory Experience: Experience managing regulatory requirements in a complex finance organization and maintaining relationships with relevant regulatory bodies. Innovation Leadership: Experience providing creative solutions and focused on important success drivers. Experience facilitating teams to innovate, create and be open to change. Strategic Leadership: Demonstrated ability to formulate a strategic vision for a compliance risk management organization while providing meaning, context, and motivation to execute strategic priorities Strong Business Judgment: Passion for payments and a deep understanding of payments schemes, associated regulation and industry trends Strong business judgment and the analytical acumen to evaluate complex, multi-dimensional risks and formulate appropriate compliance recommendations and advice Proven capability to influence and build consensus among peers and senior leadership, leveraging sound logic, analysis, and intellectual rigor Intellectually curious and highly self-motivated Communication: Excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company, as well as external stakeholders and regulatory agencies, to manage, inform and influence outcomes Highly developed interpersonal, presentation, and communications skills (both verbal and written) Ability to communicate effectively at all levels of the organization, as well as with external parties (such as regulators and consultants) Highly desirable candidates would have a combined experience in legal, compliance, risk management, or regulatory experience in payments on the merchant or network side and established experience in leadership. Exposure or experience in a financial regulator role would be a bonus! Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Promoter | Oval, London (Office-Based) | £35,000 - £40,000 per annum (DOE) Fully office-based - no hybrid or remote working About the Role We are recruiting on behalf of our client, who is seeking an experienced Senior Event Coordinator to join their growing international events team, supporting the development, launch, and scaling of live events across a global portfolio of event brands. This is a senior, hands-on role for someone with a strong understanding of music, nightlife, and live events, who can confidently take events from concept through to delivery and commercial performance. Based at our client's UK head office in Oval, London, you will manage and grow a portfolio of events across one or more international territories. Territory allocation will be determined based on experience, business needs, and future growth opportunities. You will work closely with internal marketing, creative, entertainment, and operations teams to develop new concepts, grow existing brands, and scale successful events across global markets. This role offers significant autonomy and ownership, making it ideal for someone who enjoys balancing commercial decision-making with hands-on event delivery. What You'll Be Doing Developing commercially viable event concepts across assigned territories Building event projections, budgets, and performance forecasts Booking and negotiating with venues (strong technical knowledge essential) Working with the entertainment team to source and book performers and talent Shaping event creatives and launch strategies alongside the marketing team Leading weekly sales reviews and tracking 7-day event performance Working closely with the marketing team to optimise campaigns and ticket sales Advancing shows with venues, suppliers, and key stakeholders in detail Contracting venues, artists, suppliers, and event partners Booking staff and operational stakeholders required for delivery Scaling successful events into new cities, venues, and territories Identifying opportunities for new event concepts and partnerships Attending networking events and building strong industry relationships Supporting consistent planning, communication, and execution across all events Contributing to the continued growth of our client's global event portfolio Working Pattern Monday - Friday: Office-based in Oval, LondonThis is a fully office-based role with no hybrid or remote working. Flexibility is required around campaign launches, live events, peak trading periods, and international time zones where necessary. Occasional international travel may be required for venue visits, networking, and on-the-ground event delivery. About You Proven experience delivering live events end-to-end Strong knowledge of music, nightlife, festivals, or live entertainment Commercially minded with strong forecasting, budgeting, and sales awareness Confident taking ownership of projects and making strategic decisions Strong understanding of venue negotiation and event logistics Excellent communication and stakeholder management skills Highly organised with strong attention to detail Able to manage multiple projects in a fast-paced environment Proactive, solutions-focused, and comfortable working independently Experience scaling events, tours, or entertainment concepts is highly desirable About Our Client Our client is a fast-growing international events company operating across the UK, Australia, New Zealand, Europe, South Africa, USA, and Canada, delivering large-scale tours and branded entertainment concepts worldwide. Supported by dedicated teams across events, marketing, creative, entertainment, customer service, finance, and operations, our client continues to expand its global footprint and deliver high-energy experiences to audiences worldwide. This is a rare opportunity to take real ownership, drive growth, and play a key role in scaling some of the world's most exciting live event brands across international markets. Apply Now If you're ready to take ownership of events, drive commercial growth, and help scale globally recognised entertainment brands, we'd love to hear from you! BH36556

Regional Service Manager South LondonLocation: South London (candidates based in or around Surrey or Kent welcome)Salary: £50,000 £55,000 +10% annual bonusHours: 40 hours per week, Monday to FridayCompany Vehicle: Electric vehicle (private use included) with fuel cardHoliday: 25 days annual leave plus bank holidays (increasing with service)Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount schemeThe OpportunityOur client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth.They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London , with flexibility for candidates located in Surrey or Kent .The RoleYou will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians , ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m .Key ResponsibilitiesLead and performance-manage a team of field-based Service and Installation TechniciansDeliver agreed operational targets and service KPIsProvide regular coaching, 1:1s, debriefs, and constructive feedbackAssess technical competence, customer engagement, and commercial awarenessEnsure technicians receive appropriate training and developmentManage regional resources, travel planning, and service coveragePromote a culture of service excellence and continuous improvementAbout You34+ years experience as a Field Service Technician34+ years experience managing field-based service teamsStrong electrical background (single and three phase qualification essential)Confident troubleshooting, testing, repairing, and servicing technical equipmentComfortable managing remote teams across a geographical territoryHighly organised with strong communication and leadership skillsExperience in warewash, catering equipment, or commercial service environments preferredWhy Apply?This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.TPBN1_UKTJ

The Role We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation. In this role, you will... ZIPC1_UKTJ

IT Service Desk Analyst / IT Helpdesk Engineer - AD/GP, O365, MS Azure, InTune/Endpoint Manager, Citrix Remote Access, ITIL, Legal Applications (iManage, InTapp, Bighand etc). 12 Month FTC, London / Remote Hybrid + Shift Patterns; c.£47- £50k +Bonus +Benefits Global Law Firm seeks IT Service Desk Analyst / IT Helpdesk Engineer to support users in the UK, EU and Asia. You will join the service desk team and provide support to a user base of around 1500 lawyers and business support staff using a range of technologies on a variable shift rotation basis (Day, Evening, Night, Weekend. 37.5 Hour Week). The main focus of the role will be to provide high quality 1st and 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win11, O365 inc Outlook and MS Teams, LAN/Wireless and VPN connections/Citrix Remote Access, AD/GPo, Windows Server/Azure, InTune Endpoint Manager (mobile devices), DNS / DHCP settings etc This is an excellent opportunity to join a busy, customer-focused Service Desk supporting users across Microsoft 365, Azure, Intune, Citrix and a range of specialist legal applications (iManage, InTapp, Bighand, Litera, Carpe Diem, HigQ etc). You'll deliver first-line technical support, manage incidents through to resolution or escalation, and ensure an exceptional customer experience while meeting agreed SLAs. Key Responsibilities: • Provide IT support via phone, email, remote support tools and in person., • Log, troubleshoot and resolve technical incidents and service requests., • Support Microsoft 365, Windows, Azure, Intune, Teams and Citrix environments., • Provide support for legal applications including iManage, BigHand, HighQ, DocuSign and Litera., • Troubleshoot laptops, desktops, mobile devices and hardware., • Escalate complex issues while maintaining ownership and keeping users informed. As such we are searching for candidates who have worked in Legal Services, Professional Services or MSP environments supporting Law Firms and related industries. You will possess: • Previous IT Service Desk or IT Support experience – 1st & 2nd Line, Helpdesk, Desktop and VIP support., • Strong Microsoft 365 and Windows support skills., • Experience with Azure, Intune, Exchange Online and Citrix (remote access) or similar, • Knowledge of iManage or another Document Management System., • Excellent problem solving, IT troubleshooting, communication and service delivery skills., • Experience working to SLAs in a fast-paced environment., • A proactive, team-focused approach and strong attention to detail., • Ideally, experience working with legal applications iManage, BigHand, HighQ, DocuSign and Litera, Elite3E etc, • ITIL awareness and certification (desirable) If you're looking to join a respected global organisation where you can develop your technical skills and make a real impact across both BAU and project work then this role offers you an excellent opportunity. Opportunity for extension / permanent conversion. Please note: This role operates on a 24/7 rota, including day, evening, night and weekend shifts. Flexibility to work all shift patterns is essential.

Role: Sole Role Senior Financial Controller Sector: Creative Agency Location: London Hybrid: Hybrid or mainly remote Salary: £75,000 Reporting to: FD Ref: VFR 3300(2) The agency Our Client is an independent integrated communications agency with offices in London and New York. The agency has a diverse range of briefs covering many communication channels for financial services, travel and retail clients. As a small agency, we have a fun, collaborative and hardworking culture with a passion for producing brilliant creative work and delivering outstanding customer service. We are based in Victoria which provides a great space for our team to work and play. The opportunity This is a standalone Finance & Operations role for a seasoned, hands-on finance professional who can run all aspects of financial admin,control, reporting, and planning - while working directly with the leadership team to guide commercial decisions. You’ll also be the in-house Paprika systems expert, ensuring the platform is used effectively for job costing, project tracking, and reporting. As the most senior finance person working in the agency, you will be responsible for everything from day-to-day bookkeeping oversight to monthly reporting, international compliance, and strategic forecasting. You’ll work closely with the MD and department leads to provide financial clarity and control covering both UK & US ( New York) This is a role for someone who thrives in a fast-paced creative environment and is comfortable working independently - taking full accountability for UK and US financial operations. The role • Fully own the end-to-end finance function for the UK and US entities, including bookkeeping, reporting, compliance, and financial operations., • Manage the full month-end and year-end close process; produce accurate and timely management accounts, balance sheet reconciliations, and income forecasts., • Administer and maintain the Paprika system (both i2 and Citrix versions), including setup, reporting, job costing, timesheet management, WIP, and client billing., • Prepare and submit UK VAT returns, manage PAYE, and ensure compliance with HMRC and Companies House.), • Liaise with external accountants in the US for sales tax and local compliance; prepare intercompany reconciliations and currency conversions., • Take responsibility for invoicing, credit control, payroll review (outsourced), and supplier postings & payments., • Build and manage the annual budgeting and forecasting process, providing clear visibility to leadership on agency performance., • Produce insightful job, client, and project profitability reports, using data from Paprika to support resourcing and pricing decisions., • Own relationships with external partners: auditors, tax advisors, payroll providers, banks, and software vendors., • Ensure a strong control environment is maintained and improved as the business grows. The person • Fully qualified accountant (ACA, ACCA, CIMA or equivalent)., • A minimum of 5+ years in a senior finance role, in a creative agency, • Comfortable operating autonomously and owning the full finance function without internal support., • Expert-level experience using Paprika (both i2 and Citrix) is essential., • Strong understanding of UK financial compliance (VAT, payroll, tax) and experience supporting US operations (multi-currency)., • A hands-on, detail-oriented individual who’s equally comfortable reconciling ledgers and presenting financials to leadership., • Commercially savvy and able to support project scoping, pricing, and strategic planning through clear financial insight., • Excellent communication skills with the ability to work cross-functionally and explain financials in a non-technical way., • Highly organised, process-driven, and confident in identifying and implementing improvements. The package • £75,000 basic, • Bonus scheme, • 25 days holiday plus 3 to be taken between Christmas and New Year, • Birthday off, • Company pension scheme, • Private health insurance, • Gym membership contribution, • Remote/Hybrid working VisionFR is committed to encouraging equality, diversity, inclusion and eliminating unlawful discrimination within our workforce and whilst fulfilling our Clients recruitment needs. Due to the high level of applications being received if you do not hear from us within 5 working days, please assume your application has not been successful on this occasion, usually due to other candidates having more relevant sector exposure, qualifications or required skills. We thank you for your interest.

2nd Line IT Support Engineer / Service Desk Analyst Join a dynamic IT support environment delivering 2nd line technical support from a busy help desk, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, Help Desk Engineer, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from£32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION:Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer / Service Desk Analyst to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer / Service Desk Analyst you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer / Service Desk Analyst will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer / Service Desk Analyst include: • Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat, • Escalation Handling: Take ownership of complex issues escalated from 1st Line support, • Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot, • Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools, • Onboarding Support: Configure devices, user accounts and access permissions for new starters, • Vendor Liaison: Work with third-party suppliers to resolve application and system issues, • SLA Management: Manage priority tickets and ensure delivery within agreed service levels, • Documentation: Maintain accurate records, updates and technical documentation, • VIP Support: Deliver high-quality support to senior stakeholders, • Field Support: Provide onsite support when required and cover field engineer absence, • Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS • Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment, • Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies, • Experience with Azure administration, Active Directory and endpoint management tools, • Knowledge of ITIL processes and incident management best practice, • Ability to manage multiple priorities and work to SLAs, • Excellent communication and customer service skills, • Experience providing remote, onsite and user-facing support, • Strong problem-solving and critical thinking ability, • A proactive approach to continuous improvement and professional development BENEFITS • Performance based bonus (up to £8,000), • Hybrid working (two days working from home), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday, • Inclusive working environment And more! APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14801 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

job Title: D365 CE Developer (Field Service) Salary: Competitive Daily Rate Location: Remote (UK) – Home-based with occasional office/client visits if required Work Type: Contract Role: We're partnering with an innovative organisation looking to bring in an experienced Microsoft Dynamics 365 CE Developer to support a high-impact Field Service project. This is an opportunity to join a fast-paced environment where you'll play a key role in delivering enhancements, customisations, and new functionality across the D365 CE platform. If you enjoy solving complex technical challenges and making an immediate impact, this short-term contract offers the chance to work on a business-critical programme from day one. Responsibilities: Develop, customise, and configure Microsoft Dynamics 365 Customer Engagement with a focus on Field Service. Build and enhance solutions using the Power Platform, including Power Apps and Power Automate. Develop plugins, custom workflows, and integrations using C# and JavaScript. Work closely with stakeholders to understand requirements and deliver scalable, high-quality solutions. Support integrations with third-party systems where required while ensuring best practice development standards are maintained throughout the project. Required Skills: • Strong experience developing Microsoft Dynamics 365 Customer Engagement (CE), • Proven commercial experience with Dynamics 365 Field Service, • Strong Power Platform skills, including Power Apps and Power Automate, • Experience developing with C#, JavaScript, Plugins, and Custom Workflows, • Integration experience with third-party systems is highly desirable, • Excellent problem-solving and stakeholder communication skills, • Available to start immediately or at short noticeWhy should I apply? This is an excellent opportunity to join a high-profile Dynamics 365 project where your expertise will make an immediate difference. You'll work alongside experienced professionals, deliver meaningful technical solutions, and gain exposure to an exciting programme of work. If you're an experienced D365 CE Developer looking for your next contract with an immediate start, this role offers the chance to add real value while working on cutting-edge Microsoft technologies.

Service Desk Engineer (Weekend)Remote - London, Greater London About the Company Our client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience. They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues. Role Overview Our client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes. A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must. Key Responsibilities Reporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to: • Serve as the primary technical point of contact for incidents and service requests, • Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review, • Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds, • Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues, • Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development, • Identify opportunities where additional services could genuinely benefit customers and communicate these to account management What the Ideal Candidate Will Bring The client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate: • Experience supporting complex IT environments, • The ability to thrive in a fast-paced setting and manage competing priorities, • Strong self-management and workload prioritisation skills, • Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently Required Skills & Experience • Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable, • 4+ years in a similar role, • Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN Working Hours 7am - 7pm | Friday to Sunday or Saturday to Monday Benefits • 19 days annual leave (excluding UK Bank Holidays), • Health cash plan, • Cinema tickets, • Gym membership, • Social events, • Training and certification support, • Pension scheme, • High street retailer discounts, • Employee benefits hub

2nd Line Support - Onsite at a school Must have an Enhanced DBS Key Responsibilities • Manage and resolve 2nd line support tickets within agreed SLAs., • Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems., • Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments., • Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies., • Identify recurring issues and contribute to service improvements. Requirements • Minimum 13 years' experience in an IT support role., • Strong knowledge of Microsoft Server and Desktop Operating Systems., • Experience with Microsoft 365, Entra ID, and Azure., • Understanding of virtualisation, networking, Firewalls, and cybersecurity., • Excellent communication, organisation, and customer service skills., • Possess an Enhanced DBS clearance (essential), • Experience working in a school required What We're Looking For A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.

Holiday Planner Full time, permanent position. Either fully remote or hybrid opportunity (Hybrid requires 2 days per week in our Wallington office) About us Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here. The Role As a Holiday Planner within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them, and then maximising service and sales opportunities. This will primarily be over the phone, but also via digital channels and sometimes face to face. We pride ourselves on really understanding our holidays and our customers, and matching their requirements to the perfect trip — something our customers will always remember. Through all of this, you will have the customer at the heart of your thinking and constantly drive sales through a service-led approach. What you'll be doing (and ideally have done before!)... • Using your travel knowledge and sales expertise to help customers plan and book their dream holidays, guiding them confidently from first enquiry through to booking, • Building genuine relationships with customers by drawing on your experience of matching people to the right holiday, • Bringing our tours to life through brilliant storytelling, using your destination knowledge to paint a vivid picture of what customers can expect, • Driving sales through a service-led approach, spotting opportunities to enhance holidays with room upgrades, excursions and extras – just as you would upsell in a retail travel environment, • Responding to customers quickly and efficiently to maximise conversion, applying the same pace and urgency you’d recognise from a busy travel agency, • Hitting KPIs across handling time, conversion, revenue and service, with a genuine focus on monthly targets Who We Are Looking For • Someone with a huge passion for people, both colleagues and customers, who wants to deliver amazing service, • Previous sales and service experience within travel is essential, ideally gained within a travel agency environment, • Previous experience working with tour operating systems or GDS is desirable, • Flexible to work over a seven-day period, including evenings and weekends (weekend and late shifts are allocated on a fairness basis) What we offer • A diverse, collaborative team with real opportunities to learn and grow, • Leaders who are genuinely invested in your development, • Encouragement to take initiative and try new things, • Flexible, hybrid working, • An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!, • The opportunity to travel to our destinations and experience our holidays first-hand How to apply Ready to bring dream holidays to life? If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period. (No agencies, please) Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.

Sage 200 Support Consultant – Remote Within the UK £45,000-£55,000 We are seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships. As a key member of the support function, you will deliver high-quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience. Key Responsibilities • Provide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions., • Deliver support via telephone, email, and remote support tools, ensuring clear and professional communication throughout., • Offer expert advice and best-practice guidance on Sage 200 functionality and associated applications., • Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels., • Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement., • Liaise with internal teams and third-party software vendors where required to resolve technical issues., • Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem., • Maintain a strong customer service focus, ensuring clients receive a positive and professional experience., • Support additional consultancy, training, and project-related activities when required., • Contribute to team performance objectives and service delivery targets. Skills & Experience • Proven experience supporting Sage 200 in a customer-facing environment., • Strong SQL skills, including querying and troubleshooting database-related issues., • Previous IT support, systems administration, or application support experience., • Knowledge of Sage add-on solutions such as Sicon, Draycir, or similar third-party applications would be beneficial., • Excellent communication skills with the ability to engage effectively with users, stakeholders, and colleagues at all levels., • Strong analytical and problem-solving abilities., • Self-motivated, organised, and capable of managing a varied workload. This is an excellent opportunity for a motivated Sage professional to join an established and expanding organisation, working with a broad client base and a supportive team environment. The role offers long-term career development, exposure to a wide range of projects, and the chance to make a meaningful impact on customer success.

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) Do you like facts? Fact Number 1 - Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 - There is an abundance of fantastic graduate opportunities, and a candidate driven marketplace means that you're in a stronger position than ever before to take advantage of them. Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make. At Pareto, we have range of entry level graduate schemes where we deliver award winning training and you reap the benefits. Excellent growth potential and support networks, as well as fantastic packages and flexible, remote working options are all on offer. If you're a relationship builder looking to launch a lucrative career rooted in a commercial, B2B setting, with excellent scope to develop professionally, joining companies with top tier cultures, then we have the opportunity for you! You need: • A degree in any discipline, • Ambition and a willingness to learn, • Solid interpersonal and communication skills, • Excellent attention to detail and a strong work ethic The package for this opportunity: • A competitive basic salary of £28k, with OTE taking your total package up to higher, • Excellent progression, learning and development potential, • Regular socials in a welcoming, inclusive environment, • Lucrative bonus and incentive schemes, • Fantastic bespoke training and on-going support Candidates must be eligible to live and work in the UK. Grab your fast pass! Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now. How does it work? No CV needed right now - just a simple text chat for 15 minutes. Instant feedback - get your personalized "Sales DNA" profile immediately. Fast-track your career - secure your seat at our next Live Assessment Day. Hit apply below, check your inbox, and fast-track your career! Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

We work with a range of UK employers actively hiring across these roles. Job Description: UK-Based (On-Site, Hybrid or Remote) About the Roles We're looking for experienced BI Developers and BI Analysts at all levels—from BI Developer and BI Analyst through to Senior, Lead and BI Engineer positions—for upcoming roles across commercial, customer, product, finance, marketing and operations reporting. These are hands-on roles where you'll own the layer that turns warehouse data into the dashboards, semantic models and self-service tools the business actually uses to make decisions. You'll work across the full BI lifecycle—from gathering requirements and modelling data through to building, optimising and maintaining production reporting assets. The role suits someone who pairs strong SQL and modelling discipline with a designer's eye for how a dashboard should land with its audience. Key Responsibilities • Partner with business stakeholders to capture reporting requirements and translate them into BI deliverables, • Design and build production-grade dashboards and reports in Power BI, Tableau, Looker or equivalent, • Develop and maintain semantic models (DAX, LookML, Tableau data models) that scale across the organisation, • Build and optimise data marts and reporting layers in the warehouse, • Write efficient SQL against cloud data warehouses (Snowflake, BigQuery, Redshift, Synapse, Databricks), • Implement BI governance—version control, refresh schedules, access management, documentation, • Improve dashboard performance, reduce query cost and tune model design, • Partner with data engineering peers to surface and resolve upstream data quality issues, • Champion self-service analytics—build the curated layers that let business users answer their own questions, • (For Senior/Lead) Set BI standards, mentor junior developers, lead larger reporting and modelling initiatives What You'll Bring Technical Expertise: • Strong SQL proficiency against modern cloud warehouses (Snowflake, BigQuery, Redshift, Synapse, Databricks), • Deep hands-on experience with at least one major BI platform (Power BI / DAX / Power Query, Tableau, Looker / LookML, Qlik or equivalent), • Solid grasp of dimensional modelling, semantic layers and reporting layer design, • Familiarity with ELT tools (dbt, ADF, Fivetran, Matillion or similar), • Comfortable with Git-based workflows and BI deployment pipelines, • Working knowledge of Python or R for data preparation and automation is a plus, • Understanding of access control, row-level security and BI governance patterns Delivery & Soft Skills: • Stakeholder management—able to draw clean requirements from messy conversations, • Visual design sense and an eye for how dashboards are actually consumed, • Storytelling—able to explain what a number means, not just how it was calculated, • Strong attention to detail and validation rigour, • Collaborative approach with data engineering, analytics and product peers, • Comfortable learning new tools, datasets and business domains Domain Flexibility: • Roles span commercial, customer, product, finance, marketing and operations reporting, • Background in any of these is welcomed; appetite to learn an adjacent domain valued just as much Experience Level: • Minimum 2+ years for BI Developer / Analyst, 4+ for Senior, 7+ for Lead / BI Engineer, • Background in BI, analytics engineering, data warehousing or related discipline, • Examples of production dashboards, semantic models or reporting platforms you've owned end-to-end What We Offer • Opportunity to work on commercially meaningful reporting where dashboards drive real decisions, • Exposure to modern BI platforms, semantic modelling tooling and cloud data warehouses, • Roles at the level you're ready for—we're hiring across the BI spectrum, • A collaborative environment where modelling rigour and design quality are both valued, • Clear scope to develop specialist platform expertise or stay broad across reporting domains, • Flexible working arrangements (on-site, hybrid or remote) and supportive team culture

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches across the globe. CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services. This role is a 12 month FTC PURPOSE OF THE ROLE The End User Support department is built around excellence in customer service. Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time. Forming part of the wider IT department we provide IT support to our internal customer base. It is essential that any successful candidate have experience of this type of working environment. ROLE AND RESPONSIBILITIES Working with the existing team in Sydney and London you will ensure work coming into the team is actioned as quickly and efficiently as possible. You will be expected to think on your feet and be willing to get involved in all tasks. You will be expected to provide support to the wider team. This role is reporting to the EUS Team Manager in London. • Providing 1st and 2nd line End User support services to internal customer base, • Ensure all laptops and desktops are always built and ready for deployment, • Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary, • Provide first point of contact support to end users, including guidance, training, and advice where applicable, • Onboarding new staff and exiting leavers in a professional and timely manner, • AV support for our Video Conferencing suites, • Support for remote end users, • Manage customer expectations and provide regular updates, • Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users, • Ensure all tasks are delivered to a high quality and on time, • Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery, • Ensure incidents and problems are managed correctly always documenting all steps for later analysis, • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training, • When dealing with all customers, clients or colleagues provide a clear, fair and consistent, high-quality service that presents a professional and positive image of CMC Markets, • Take all reasonable steps to ensure appropriate confidentiality, • Undertake such other duties, training and/or hours of work as may be reasonably required and are consistent with the general level of responsibility of this role. KEY SKILLS AND EXPERIENCE Essential • Working knowledge of Microsoft Windows domain environments, • Working knowledge of Windows desktop, • Working knowledge of email and messaging (Exchange / MS Teams), • Excellent verbal and written communication skills, • Ability to multitask under pressure, ensuring service delivery is maintained Desirable • Experience of multi-tiered / ITIL support environments, • Experience supporting Modern AV solutions, • Server hardware and comms rooms maintenance, including patch management, • Experience supporting MAC computers and using JAMF CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and can do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

Location: Remote Do you have group risk experience and a strong understanding of group risk products? Do you want to feel truly rewarded for your efforts with renewal and new business bonuses? We have an exciting opportunity to join our warm and welcoming team as an Employee Benefits Consultant. Our Employee Benefits Consultants report to the Business Development Manager - Enterprise Group Risk and are responsible for managing, retaining, and developing a portfolio of micro/smaller SME group risk clients, typically managed through telephone account management. You will successfully manage a portfolio of existing group risk clients, achieving high retention rates by delivering excellent service and strong group risk advice, and develop the existing client portfolio by upselling additional service lines to existing clients. In return we will make sure you get all the training and development you need to develop into an experienced employee benefits consultant, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company. Key Role Accountabilities: This is an overview and not an exhaustive list of responsibilities. Manage a portfolio of micro/small SME group risk clients, including all aspects of policy administration and policy management. Proactively contact clients at renewal points (and other regular intervals as appropriate to the client) to ensure that the relationship and their insurance policies run smoothly. Ensure that renewal income (i.e., client retention) from the portfolio remains at appropriate levels. Proactively explore opportunities to expand income from existing clients. Win new group risk business through various referral channels. Generate referrals to other Towergate business lines from the group risk portfolio. Maintain high levels of client satisfaction. Ensure compliance and business standards KPI scores remain at appropriate levels. Transparent and timely reporting of renewal income and new business figures. Maintain strong technical group risk knowledge through appropriate CPD and work-related training. Develop and maintain strong relationships with the group risk insurance providers. What we are looking for in an Employee Benefits Consultant: Someone with group risk experience in a broking or advisory environment who has a strong understanding of group risk products and their operation. You will have experience of managing and maintaining a portfolio of group risk clients and all aspects of their policy management. An understanding of new and existing client’s business whilst successfully converting new business opportunities or willingness and desire to learn the necessary skills. Professional, customer focussed approach internally and externally when dealing with colleagues and distribution partners. Effective verbal and written communication skills with a confident, personable telephone manner. GR1 qualified (or working towards). Strong numeracy and literacy skills. Experience in using Microsoft Office programmes. So, what are you waiting for? Apply today and one of our team will be in touch. #AIB #LI-#RK1 #LI-Remote Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: • Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality., • Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services., • Assist with endpoint management, mobile device management (MDM), and device compliance monitoring., • Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity., • Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks., • Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation., • Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management., • Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications., • Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals., • Participate in after-hours support, escalation rotations, and major incident response activities as required., • All other responsibilities delegated by the Management team., • May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience., • 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment., • Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory., • Experience supporting Windows 11, macOS, iOS, and Android platforms., • Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management., • Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration., • Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems., • Knowledge of ITIL service management principles., • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users., • Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent., • Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential • Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience., • 1–3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment., • Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge., • Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments., • Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience., • Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred., • Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications., • Excellent customer service, communication, documentation, and troubleshooting skills., • Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications • Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms., • Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow., • Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management., • ITIL Foundation, Microsoft, CompTIA, or cloud certifications., • Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: • Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms., • Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy., • Understands basic AI concepts, limitations, risks, and data privacy requirements., • Follows company policies regarding the secure and responsible use of AI technologies., • Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality., • Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.

Conversion Rate Optimization (CRO) Manager London - Hybrid (2 days per month) Competitive salary plus benefits This is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy and deliver measurable commercial outcomes in a data-led environment that values innovation and continuous improvement. The Company They are a well-established organisation operating in a digital-first, customer-centric industry, serving millions of customers across international markets. With a strong reputation for service excellence and a focus on continuous innovation, they invest heavily in technology, data, and customer experience. Their collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing. The Role You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements through experimentation and insight. • Own and optimise the full digital customer journey with accountability for conversion, revenue, and customer experience outcomes, • Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance, • Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes, • Partner with engineering, UX, and commercial teams to deliver A B testing and scalable optimisation initiatives, • Define and track key CX performance metrics, reporting insights and recommendations to senior stakeholders, • Champion a culture of experimentation, leveraging emerging technologies and AI to enhance performance, • Collaborate with cross-functional teams across multiple locations to deliver a unified optimisation roadmap Your Skills and Experience • Strong commercial experience in customer experience optimisation, CRO, or digital product environments, • Proven ability to deliver data-driven experimentation strategies that impact conversion and revenue, • Expertise in analytics and testing tools such as Google Analytics, Tableau, Optimizely, VWO, or similar, • Solid understanding of front-end implementation, tracking, and experimentation frameworks, • Knowledge of UX and personalisation principles with a focus on customer-centric design, • Experience managing multiple initiatives and stakeholders in a fast-paced environment, • Strong communication skills with the ability to translate insight into actionable strategy What They Offer • Competitive salary and benefits package, • Flexible, remote-first working model with limited office requirements, • Opportunity to work on high-impact projects across multiple brands and markets, • A collaborative and innovative environment with strong career progression opportunities, • Exposure to advanced experimentation, personalisation, and AI-led optimisation How to Apply If you are keen to drive customer experience optimisation and deliver measurable impact, please apply with your CV to learn more.

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) Do you like facts? Fact Number 1 - Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 - There is an abundance of fantastic graduate opportunities, and a candidate driven marketplace means that you're in a stronger position than ever before to take advantage of them. Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make. At Pareto, we have range of entry level graduate schemes where we deliver award winning training and you reap the benefits. Excellent growth potential and support networks, as well as fantastic packages and flexible, remote working options are all on offer. If you're a relationship builder looking to launch a lucrative career rooted in a commercial, B2B setting, with excellent scope to develop professionally, joining companies with top tier cultures, then we have the opportunity for you! You need: • A degree in any discipline, • SALES EXPERIENCE REQUIRED, • Ambition and a willingness to learn, • Solid interpersonal and communication skills, • Excellent attention to detail and a strong work ethic The package for this opportunity: • A competitive basic salary of £47.6k, with OTE taking your total package up to £47.6k+, • Excellent progression, learning and development potential, • Regular socials in a welcoming, inclusive environment, • Lucrative bonus and incentive schemes, • Fantastic bespoke training and on-going support Business will provide visa sponsorshipPareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

Holiday Planner Full time, permanent position. Either fully remote or hybrid opportunity (Hybrid requires 2 days per week in our Wallington office) About us Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here. The Role As a Holiday Planner within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them, and then maximising service and sales opportunities. This will primarily be over the phone, but also via digital channels and sometimes face to face. We pride ourselves on really understanding our holidays and our customers, and matching their requirements to the perfect trip — something our customers will always remember. Through all of this, you will have the customer at the heart of your thinking and constantly drive sales through a service-led approach. What you'll be doing (and ideally have done before!)... • Using your travel knowledge and sales expertise to help customers plan and book their dream holidays, guiding them confidently from first enquiry through to booking, • Building genuine relationships with customers by drawing on your experience of matching people to the right holiday, • Bringing our tours to life through brilliant storytelling, using your destination knowledge to paint a vivid picture of what customers can expect, • Driving sales through a service-led approach, spotting opportunities to enhance holidays with room upgrades, excursions and extras – just as you would upsell in a retail travel environment, • Responding to customers quickly and efficiently to maximise conversion, applying the same pace and urgency you’d recognise from a busy travel agency, • Hitting KPIs across handling time, conversion, revenue and service, with a genuine focus on monthly targets Who we are looking for • Someone with a huge passion for people, both colleagues and customers, who wants to deliver amazing service, • Previous sales and service experience within travel is essential, ideally gained within a travel agency environment, • Previous experience working with tour operating systems or GDS is desirable, • Flexible to work over a seven-day period, including evenings and weekends (weekend and late shifts are allocated on a fairness basis) What we offer • A diverse, collaborative team with real opportunities to learn and grow, • Leaders who are genuinely invested in your development, • Encouragement to take initiative and try new things, • Flexible, hybrid working, • An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!, • The opportunity to travel to our destinations and experience our holidays first-hand How to apply Ready to bring dream holidays to life? If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period. (No agencies, please) Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.

Location: London, Green Park (3 days in office) Salary: £30K - £35K per annum About the Company: Founded in 1997 and partner-owned, our client is a leading European mid-market sector specialist investor focused on mission-critical businesses across Business Services, Industrial Tech, and Healthcare. With over 150 investment professionals across 11 offices, they invest through three complementary strategies: • Mid-Market Private Equity (TMM): Equity positions of 200–500m+ in companies with enterprise values of 400m–2bn+. The sixth flagship fund (T6) recently closed at 5.5bn, the firm's largest to date., • Smaller Mid-Cap Private Equity (TSM): Applies the business' operational expertise to smaller European companies, targeting equity positions of 50–125m., • Opportunistic Credit (TDO): Senior-secured debt in sound mid-market businesses facing temporary headwinds, with new strategies under development including in the CLO space. Some of the key differentiators include proprietary deal access through strong local presence, partnerships with global corporates and family-owned businesses, a repeatable investment playbook, and the Accelerator Unit. Acting as the dedicated value creation group with over 50 operational and functional specialists across areas such as Leadership & Culture, Full Potential planning, AI & Digital and Sustainability, this is one of the largest such platforms in European private equity. The Role: This is an entry-level opportunity to join theIT team and gain hands-on experience supporting a high-performing investment firm. The successful candidate will play a key role in delivering day-to-day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end-user technology as you develop. This is a development-focused position designed for someone at the start of their IT career – we are looking for a recent graduate pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state-of-the-art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed, • Log, triage and progress incidents and service requests within defined SLAs, • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting, • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), • End-User Devices and Mobile, • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop), • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune), • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions, • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms), • Provide basic support for Teams Telephony and audio-visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve, • Help keep user-facing documentation, guides and the knowledge base up to date, • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues, • Occasional travel to other European offices may be possible as part of your development About You: This is an entry-level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly, • Recently completed, a degree relevant to IT (Computer Science, IT, Information Systems or a related field, • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context, • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non-technical users, • A professional, service-minded approach and a willingness to learn quickly in a fast-paced environment, • The right to work in the UK without future sponsorship Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation, • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer-facing technical role, • Familiarity with basic networking concepts, mobile device management or cloud services, • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service-oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non-technical users, • Self-motivated, well-organised, and comfortable working independently across multiple office locations with a proactive approach to problem-solving

Deskside Support Analyst Job Advertisement: Deskside Support Analyst Location: London Contract Type: Permanent, fully in the office Salary: £35,000 - £37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do: As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: • Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads, • Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings, • Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls, • Maintaining hardware and software asset inventory, ensuring everything is up to date, • Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities: • Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support • Systems / Service support - Azure AD, Office 365, • IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written), • Floorwalking and interact with users and represent the brand calmly and professionally, • You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles, • The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software, • Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience, • Track all requests maintaining ownership of the issue and providing consistent and timely resolutions., • Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance, • Provide advice, direction and support to all users including executive members, board members and guests in professional manner, • Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level, • Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user, • Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must., • Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills: • Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint), • Proficiency in troubleshooting Windows 11 and common productivity tools, • Excellent knowledge of Intune including Autopilot laptop build, • Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies, • Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills: • Provide ad-hoc AV support for meetings and conferences, • Using service management tools to manage, update, escalate and create new Incident and Problem records, • Support, admin and replacement of smart devices, including tablets, • Installation, configuration and administration hardware (Dell), • Maintenance and troubleshooting of MF Printers as directed by technical resources., • Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies: • Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense, • Excellent communication skills, • Ability to articulate technical information to a non-technical audience, • Excellent documentation and analytical skills, • Good verbal and written communication skills, • Excellent troubleshooting and problem resolution skills, • Able to work well to pressurised deadlines, • Excellent timekeeper and logical thinker To Apply: Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

IT Field Engineer | London x 2 We are seeking a highly skilled and experienced IT Field Engineer to join our team in London. The successful candidate will be responsible for providing excellent technical support for our clients working across the financial sector within London. Key Responsibilities: • Troubleshoot and resolve technical issues related to hardware, software, and networking, • Install, configure, and maintain hardware, software, and networking equipment, • Provide on-site and remote support to clients in London, • Maintain accurate and detailed records of client interactions and technical support provided, • Work closely with other team members and departments to ensure timely and effective resolution of technical issues Qualifications: • Strong knowledge of hardware, software, and networking, • Experience providing 2nd line technical support, • Excellent communication and customer service skills, • Strong Office 365 and Active Directory experience, • Ability to work independently and as part of a team This opportunity offers a generous holiday package, funding for training and certifications and a healthcare plan. If you are passionate about technology and looking for a challenging and rewarding career, we encourage you to apply for this position.

A global leader in corporate travel is looking for an experienced Senior Business Travel Consultant (ERM) to join their multi-regional team. If you have a background in crew, marine, offshore, or ERM travel and thrive in a fast-paced, client-focused environment, this could be a great next step. The Role As a Senior Business Travel Consultant, you'll act as the primary point of contact for business travellers, managing complex travel requests across multiple channels. You will: • Handle end-to-end travel arrangements with accuracy and efficiency, • Provide expert consultation and proactive solutions to clients, • Manage crew movements, rotations, and disruption scenarios, • Identify opportunities to improve service delivery and client relationships, • Support team members with guidance on processes and best practices, • Contribute to projects, quality management, and operational improvements About You • Proven experience in ERM, marine, offshore, or crew travel, • Strong working knowledge of travel industry systems and processes, • Advanced experience with GDS (Amadeus preferred), • Able to manage multiple priorities in a high-pressure, 24/7 environment, • Detail-oriented with excellent problem-solving skills, • Confident communicator with strong customer service focus, • Comfortable working within a global, remote team Location Remote across Europe (UK, Netherlands, Spain, Italy, Poland, Sweden, Denmark, Finland, Luxembourg, Belgium)Hybrid option available for candidates near select Poland office locations What's on Offer • Flexible remote working options, • Career growth within a global organisation, • Competitive salary up to £33,000 depending on experience, and benefits package, • Generous annual leave, • Wellbeing support (mental, physical & financial), • Travel industry perks and discounts, • Inclusive, collaborative work culture Interested or want to learn more? Apply directly online or reach out for a confidential conversation to .

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities, you'll gradually gain exposure to Dynamics 365 Finance & Supply Chain Management, supporting business processes and becoming a key member of a wider enterprise applications team. Key Responsibilities • Provide first and second-line functional support for Dynamics 365 Customer Engagement, • Support users across Customer Service, Sales and Customer Insights, • Configure and maintain security roles, business process flows, workflows, forms, views and system configuration, • Investigate and resolve functional issues, escalating where appropriate, • Gather business requirements and translate them into functional solutions, • Support testing, User Acceptance Testing (UAT) and Microsoft release updates, • Develop your knowledge of Dynamics 365 Finance & Supply Chain Management, supporting wider business applications over time Skills & Experience • Commercial experience supporting or configuring Microsoft Dynamics 365 Customer Engagement, • Strong knowledge of one or more CE applications, including Customer Service, Sales or Customer Insights, • Experience configuring security roles, business process flows, forms, views and workflows, • Experience gathering requirements and supporting business users, • Strong troubleshooting and problem-solving skills

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 1000 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space. As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an On-Site Software Support Specialist to join our team of experienced professionals located at Heathrow Airport (LHR). Please note, this position is 100% on-site. Why Work at Brock? • Competitive Compensation Package, • Profit Sharing, • Continuous Career Growth, • Flexible Working Hours, • Company Events and Celebrations, • Travel Opportunities Responsibilities may include: • Work onsite daily at London Heathrow Airport, representing Brock Solutions as the first point of contact for SmartSuite technical incidents., • Quickly troubleshoot hardware issues across a vast multi-terminal network of workstations, scanners and other peripheral devices., • Become a SmartSuite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues., • Serve as a visible, trusted point of contact for our customers; working with end users in the field, presenting monthly service reviews and participating in key events with the wider airport community., • You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model., • Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation. However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts. Qualifications Required: • Diploma or Degree in Information Technology, Computer Analyst, Engineering or related Field. Knowledge in the following is considered an asset:, • Windows Servers, • Windows Failover Clustering or other high-availability technologies, • Web Servers and Web Services, • Android, • Microsoft SQL Server (Administration, and basic queries), • Azure or other cloud hosting solutions, • Basic networking fundamentals (VLANs, firewalls, VPNs, and routers), • Mobile Device Management solutions, • Previous work experience in airport IT or field services is considered an asset but not required., • Fluent in any other language, in addition to English, is an asset. Other Requirements: • Ability to obtain and maintain a Heathrow Airport Limited Identification (HAL ID) Pass., • Full, valid driving licence (required to obtain an Airside Driving Permit); we’ll consider reasonable adjustments., • There may be occasional, short-term travel to other airport or customer locations as business needs arise. Other Job Information (if applicable): We appreciate your interest in joining our team. This appointment is subject to the ability to obtain a valid LHR [Airside/Landside] badge. This process includes a criminal record check (DBS) and a 5-year checkable employment/education history. Applicants must have the legal right to work in the UK; and employment is subject to standard right-to-work checks as set out in Home Office guidance. New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine). Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities. Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) Do you like facts? Fact Number 1 - Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 - There is an abundance of fantastic graduate opportunities, and a candidate driven marketplace means that you're in a stronger position than ever before to take advantage of them. Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make. At Pareto, we have range of entry level graduate schemes where we deliver award winning training and you reap the benefits. Excellent growth potential and support networks, as well as fantastic packages and flexible, remote working options are all on offer. If you're a relationship builder looking to launch a lucrative career rooted in a commercial, B2B setting, with excellent scope to develop professionally, joining companies with top tier cultures, then we have the opportunity for you! You need: • A degree in any discipline, • SALES EXPERIENCE REQUIRED, • Ambition and a willingness to learn, • Solid interpersonal and communication skills, • Excellent attention to detail and a strong work ethic The package for this opportunity: • A competitive basic salary of £42k, with OTE taking your total package up to £42k+, • Excellent progression, learning and development potential, • Regular socials in a welcoming, inclusive environment, • Lucrative bonus and incentive schemes, • Fantastic bespoke training and on-going support Grab your fast pass! Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now. How does it work? No CV needed right now - just a simple text chat for 15 minutes. Instant feedback - get your personalized "Sales DNA" profile immediately. Fast-track your career - secure your seat at our next Live Assessment Day. Hit apply below, check your inbox, and fast-track your career! Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

Role: Order-to-Cash Analyst Contract: 6 months (Possibility of converted to permanent) Location: Remote (Occasional travel to London or Hertfordshire office) Working pattern: Full-time (Monday to Friday) About the Role We are seeking a detail-oriented and analytical Order-to-Cash (OTC) Analyst to support the end-to-end Contract Order-to-Cash process. This role is responsible for investigating billing issues, performing reconciliations, identifying root causes of process failures, and ensuring accurate and timely invoicing. The successful candidate will play a key role in improving billing quality, reducing customer queries, and enhancing the overall customer experience. Key Responsibilities • Analyse invoice discrepancies, billing errors, and data mismatches, identifying root causes and supporting resolution., • Perform detailed reconciliations across billing files, sales transactions, contracts, pricing, deliveries, and other operational data sources., • Support billing corrections, adjustments, manual invoices, credit notes, and financial reconciliations., • Review billing run outputs, validate accuracy, and escalate issues where necessary., • Investigate and resolve complex customer and stakeholder billing queries., • Collaborate with Finance, Technology, Master Data, Shared Services, and third-party partners to implement process improvements and system fixes., • Prepare month-end billing reconciliations, journals, franchise fees, rebates, and related financial reporting activities., • Maintain strong financial controls, audit trails, and documentation standards., • Analyse billing trends, query volumes, and process performance to identify optimisation opportunities.About You, • Previous experience in Order-to-Cash, Billing, Accounts Receivable, Credit Control, or a similar finance environment., • Strong experience performing reconciliations and resolving billing or data-related issues., • Excellent analytical and problem-solving skills with strong attention to detail., • Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis., • Strong communication skills with the ability to explain financial information to both financial and non-financial stakeholders., • Comfortable working across multiple teams within a complex business environment.Desirable, • Experience with ERP and billing systems such as D365, SAP, Salesforce, or ServiceNow., • Knowledge of B2B billing models, master data processes, and continuous improvement methodologies., • Experience working with outsourced/shared service providers and high-volume billing environments. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) (German Speaker) Do you like facts? Fact Number 1 - Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 - There is an abundance of fantastic graduate opportunities, and a candidate driven marketplace means that you're in a stronger position than ever before to take advantage of them. Fact Number 3 - If you keep reading, it could be one of the best career decisions you ever make. At Pareto, we have range of entry level graduate schemes where we deliver award winning training and you reap the benefits. Excellent growth potential and support networks, as well as fantastic packages and flexible, remote working options are all on offer. If you're a relationship builder looking to launch a lucrative career rooted in a commercial, B2B setting, with excellent scope to develop professionally, joining companies with top tier cultures, then we have the opportunity for you! You need: • A degree in any discipline, • Ambition and a willingness to learn, • Solid interpersonal and communication skills, • Excellent attention to detail and a strong work ethic The package for this opportunity: • A competitive basic salary of £42k, with OTE taking your total package up to £42k+, • Excellent progression, learning and development potential, • Regular socials in a welcoming, inclusive environment, • Lucrative bonus and incentive schemes, • Fantastic bespoke training and on-going support Business will provide visa sponsorshipPareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

IT Service Desk Analyst (1st / 2nd Line Support) Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment. Remote Outside IR35 £150 – 175 per day Essential Requirements • Previous experience in a 1st and/or 2nd Line Service Desk support role., • Microsoft ENTRA, • Excellent verbal and written communication skills., • Confident and professional telephone manner., • Ability to communicate technical information clearly to non-technical users., • Strong troubleshooting and problem-solving skills., • Must be available to start immediately., • Candidates currently serving a notice period or unavailable until the end of June will not be considered. Key Responsibilities • Provide 1st and 2nd Line IT support to end users via phone and remote support tools., • Log, manage and resolve incidents and service requests in line with agreed SLAs., • Troubleshoot hardware, software, application and connectivity issues., • Escalate complex issues where necessary and work collaboratively with wider IT teams., • Deliver excellent customer service while maintaining clear and professional communication., • Accurately document support activities and resolutions. We are looking for individuals who are reliable, adaptable and customer-focused, with the ability to thrive in a phone-based support environment. The ideal candidate will demonstrate excellent communication skills, a proactive approach to problem solving and a commitment to delivering exceptional service. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Support Engineer – 6 month contract Overview We are looking for an experienced IT Support Engineer to join a busy and fast-paced IT team. This role is ideal for someone with a strong background in end-user support, device provisioning, onboarding/offboarding processes, and user administration within a Microsoft environment. We're particularly interested in IT Support Engineers who have hands-on experience managing Joiners, Leavers and Movers (JLM/JML) processes, building and configuring devices, and supporting users throughout their lifecycle. The successful candidate will have a blend of technical support, device management, user administration and customer-facing experience within a modern Microsoft environment. IT Support Engineer key Responsibilities: • Provide 1st and 2nd line IT support to end users across the business., • Build, configure and deploy laptops, desktops and mobile devices., • Manage Joiners, Leavers and Movers (JLM/JML) processes., • Create, modify and remove user accounts and permissions., • Administer Active Directory and Microsoft Entra ID user profiles., • Support password resets, access requests and permission management., • Troubleshoot hardware, software and application issues., • Provide deskside and remote support to users., • Maintain accurate asset and inventory records., • Escalate complex issues where required while maintaining ownership through to resolution., • Support device imaging, deployments and refresh projects when required., • Assist with documentation and continuous improvement of support processes. IT Support Engineer essential Skills & Experience: • Experience in an IT Support, Desktop Support, Service Desk or Technical Support role., • Strong experience supporting Windows desktop environments., • Hands-on experience building and configuring end-user devices., • Experience managing Joiners, Leavers and Movers (JLM/JML) processes., • Active Directory administration experience., • Microsoft Entra ID / Azure AD administration experience., • User account creation, access management and permissions administration., • Experience supporting Microsoft 365 applications., • Excellent troubleshooting and customer service skills., • Ability to manage multiple priorities in a fast-paced environment. The IT Support Engineer it is required to work full-time onsite 5 days per week in London. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

• Role: British Sign Language (BSL) Interpreters required!, • Start date: July 2026, • Location: Work from home, • Salary: £43.96 per hour, • Bonus: Bonus up to 10% p/a, • Operational hours: 8am - 10pm Monday to Sunday, • Shifts: We are looking for highly flexible interpreters who can cover evening and weekend shifts as required during our operational hours, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

We work with a range of UK employers actively hiring across these roles. Job Description: UK-Based (On-Site, Hybrid or Remote) About the Roles We're looking for experienced Business Analysts at all levels—from Business Analyst through to Senior, Lead, Head of Business Analysis, Technical Business Analyst and Business Systems Analyst positions—for upcoming roles across digital, financial, regulatory, customer, operations and transformation programmes. These are hands-on roles where you'll sit at the meeting point of business and technology, turning unclear problems into structured, actionable work that delivers measurable outcomes. You'll work across the full analysis lifecycle—from stakeholder engagement and discovery through to requirements, process design, delivery support and benefits realisation. The role suits someone who pairs strong analytical and requirements discipline with the facilitation skill to align stakeholders and the commercial nous to focus the work where it matters. Key Responsibilities • Partner with business stakeholders to understand objectives, surface real problems and shape them into scoped analytical or change work, • Elicit, document and validate requirements across functional, non-functional, data and process dimensions, • Map current and future-state processes (BPMN, flowcharts, journey maps) and identify improvement opportunities, • Translate business needs into clear specs, user stories and acceptance criteria for delivery teams, • Conduct data and process analysis to support business cases, prioritisation and decision-making, • Run workshops, interviews and facilitated sessions across operational, commercial and technical audiences, • Support testing, UAT and go-live activities to ensure delivery lands the intended outcomes, • Partner with change, training and operations colleagues to embed new ways of working, • (Technical / Systems BA) Bridge between business stakeholders and engineering—data flows, integrations, system behaviour, API design from a functional perspective, • (For Senior/Lead/Head of) Set BA standards and practice, mentor analysts, lead larger transformation and change programmes What You'll Bring Technical Expertise: • Strong requirements elicitation, documentation and management techniques, • Process modelling and design (BPMN, swim lanes, journey mapping, value stream mapping), • Agile artefacts—user stories, acceptance criteria, backlog refinement, story mapping, • Working SQL skills for data investigation and validation (intermediate level), • Familiarity with BI / visualisation tools for self-service analysis (Power BI, Tableau or equivalent), • Confident with collaboration and documentation tooling (Confluence, Jira, Lucidchart, Miro), • (Technical / Systems BA) Understanding of system architecture, data flows, integrations and APIs from a functional standpoint, • Familiarity with one or more delivery methodologies (Agile, Scrum, Kanban, SAFe, Waterfall) and pragmatism about choosing the right one Business & Soft Skills: • Strong stakeholder facilitation—able to hold the room with operational, commercial and technical audiences, • Excellent written and verbal communication; able to make complex ideas legible to non-specialists, • Workshop design and running—structured, outcome-focused, energising, • Pragmatism—balancing analytical thoroughness with delivery momentum, • Naturally curious about the business behind the requirements, • Comfortable with ambiguity and able to bring structure to messy problems, • Collaborative approach with product, engineering, operations, change and SME teams Domain Flexibility: • Roles span digital transformation, financial services, regulatory and compliance, customer operations, commercial, supply chain, public sector and platform programmes, • Background in any of these is welcomed; appetite to learn an adjacent domain valued just as much Experience Level: • Minimum 2+ years for Business Analyst, 4+ for Senior, 7+ for Lead / Head of Business Analysis, • Background in business analysis, technical / systems analysis, process improvement, change or transformation, • Examples of analyses, requirements or change initiatives you've owned end-to-end What We Offer • Opportunity to work on commercially meaningful change where analysis genuinely shapes the outcome, • Exposure to modern delivery methodologies, transformation programmes and contemporary tooling, • Roles at the level you're ready for—we're hiring across the full BA spectrum, IC through to Head of, • A collaborative environment where structured thinking and facilitation skill are both valued, • Clear scope to develop specialist depth (digital, regulatory, technical, transformation) or stay broad, • Flexible working arrangements (on-site, hybrid or remote) and supportive team culture Job Type: Full-time

Onsite Desktop Support Analyst / Team Leader We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team. The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment. Technical Support • Provide onsite and remote technical support for end users across multiple locations., • Diagnose and resolve hardware, software, operating system, and peripheral issues., • Support and maintain desktops, laptops, mobile devices, printers, and associated equipment., • Install, configure, and support Windows 11 and macOS devices., • Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint., • Manage user accounts, permissions, and access requests., • Build, deploy, and maintain desktop and laptop hardware., • Escalate complex issues to appropriate teams while maintaining ownership through to resolution., • Maintain accurate documentation of incidents, requests, and technical procedures. Team Leadership Support • Provide guidance and mentoring to junior support analysts., • Assist with task allocation and workload management within the support team., • Act as an escalation point for first-line technical issues., • Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience • Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role., • Strong knowledge of Windows 11 administration and troubleshooting., • Experience supporting macOS environments., • Solid understanding of Microsoft 365 (O365) applications and services., • Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues., • Knowledge of Active Directory, Azure AD/Entra ID, and user account administration., • Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking., • Experience using ITSM/ticketing systems., • Excellent customer service and communication skills., • Ability to prioritise workloads and work effectively under pressure. Desirable Skills • Experience with Intune, Autopilot, or endpoint management solutions., • Knowledge of ITIL principles and service management practices., • Previous experience acting as a team lead, senior analyst, or mentor., • Relevant industry certifications such as:, • Microsoft Certified, • CompTIA A+, • CompTIA Network+, • ITIL Foundation

Job Purpose: The Estate Operative Department is responsible for waste management and cleanliness of the development. This includes carpark maintenance and upkeep of communal areas to ensure Beaufort Park (London NW9) remains a pleasant and high-standard place to live for all residents. \n Rota: \n Sunday to Thursday (Friday and Saturday off) - 35 hours per week 8 AM – 4 PM \n Main Duties: \n\n • Resolve problems and adhere to health and safety guidelines, SOPs, and Risk Assessments.\n, • Work collaboratively with other contractors or maintenance workers.\n, • Be resourceful, self-motivated, and flexible.\n, • Physically strong and capable of working with machinery or moving heavy equipment.\n, • Work individually as well as part of a team.\n, • Good communication skills.\n, • General knowledge of machinery, Bin Tug, Compactor, Bailer, Sweepers, and other items used in waste collection and maintenance cleaning.\n\n Specific Duties: \n\n • Move metal/plastic bins on and off trailers.\n, • Clear or clean general areas as directed by Supervisor/Management.\n, • Disassemble, move, and shift furniture or equipment.\n, • Empty residential bulk waste.\n, • Drive Tug (if in possession of a full driving license) and inform the Development Manager if you have a full license.\n, • Wash down carparks and clear away cobwebs and litter as directed.\n, • Jet wash hard surfaces, carparks, main footpaths, and podiums.\n, • Work in the compactor room on the bailer and compactor.\n, • Remove rubbish by litter picking, emptying communal bins, and wiping down surfaces.\n, • Sweep out block bin rooms daily and ensure the area is clean and tidy.\n, • Wash down block bin rooms once a week to maintain high standards.\n, • Unblock bin chutes as directed.\n, • Maintain property exterior throughout different seasons, including using rock salt for icy or snowy conditions.\n\n Essential Requirements: \n\n • Previous experience in estates/cleaning/caretaker role\n, • A full UK drivers license and access to own vehicle\n\n What does RMG have offer you? \n You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: \n\n • 27 days holiday plus all Bank Holidays\n, • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services\n, • Sponsorship for study and professional qualifications (up to 4 study days)\n, • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)\n, • As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!\n\n \n What's next? \n If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. \n As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. \n We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. \n If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. \n We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. \n \n If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding \n At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. \n We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. \n By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities \n \n

IT Technician • Annual Salary: £35,000- £45,000, • Location: West London, • Job Type: Full-time We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial. Day-to-day of the role: • Hardware & Desktop Support (Primary Focus):, • Provide 1st / 2nd line IT support for HQ and dealer network users., • Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals., • Diagnose, repair, and replace hardware components; perform regular preventive maintenance., • Manage IT asset inventory, including procurement, deployment, and lifecycle trackin, • Software & Systems Support:, • Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications., • Support M365 user account creation, permissions, licensing, and configuration., • Assist with onboarding/offboarding processes (accounts, devices, access)., • Provide user training and promote best practices across the organisation and retail network., • Network & Infrastructure:, • Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling)., • Liaise with external vendors for network or infrastructure escalations., • Provide IT support to our dealer network, including retail systems, remote access, and OEM applications., • Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms)., • Security & Compliance:, • Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies., • Maintain documentation, SOPs, and user guides; contribute to knowledge base development., • Support periodic audits, security checks, and system access reviews. Required Skills & Qualifications: • 1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred)., • Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting., • Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment., • Basic networking knowledge (LAN/Wi-Fi, switches, routers)., • Awareness of GDPR and experience working under information security policies., • Excellent communication skills with the ability to support users of varying technical levels., • Strong problem-solving skills, organised and capable of managing multiple issues simultaneously., • Customer-focused mindset with a proactive, service-oriented approach. If you are interested in this position please apply online or for more information please contact me on

Have you ever wondered what it would be like to genuinely be yourself at work? Do you have an interest in gaming and new technology? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Slots Host in our Feltham Club offering a 20 hour contract which will include evening and over-night shifts. Please ensure you are available for evening and night shifts when applying for this role. The Role You’ll Play As Slots Host, you’ll provide excellent Customer Service within our Machines Arcade by promoting and demonstrating our wide range of exciting games. You will build meaningful connections with our Customers and Colleagues and show an outstanding knowledge of the games on offer and are able to easily explain them to the Customers. Hit the Jackpot with Our Benefits • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more, • Thrive App – for your mental wellbeing approved by the NHS, • Buzz Brights Apprenticeships, • Buzz Brilliance Awards – Employee Recognition Scheme, • Buzz Learning, our digital learning platform with access to 100s of online courses, • In-house Training – Fire safety, Food safety 1 & 2, COSHH and more, • Access to Trained Mental Health Advocates for advice on your mental wellbeing, • 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues), • Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible), • Staff discount 50% off bingo tickets, food & soft drinks, • Refer a Friend Scheme, • Life Assurance, • Pension Scheme Your Responsibilities as Part of Our Team • Demonstrating how to enjoy the games on offer, • Providing new member tours with a clear, exciting and engaging explanation of what's on offer, • Maintaining an understanding of First Level Fault Fixing on Machines to resolve basic faults, if you're unable to fix the issue, escalating to relevant parties, • Playing a part in securely collecting money from the machines on a daily/weekly basis, • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Looking For • You can build a strong rapport with Customers and are always polite and engaging, • You can tailor your approach when speaking to different Customers, • You go the extra mile for your Customers and Colleagues, • A basic knowledge of gaming environments is beneficial for your role, • A positive approach to daily tasks and commitment to meeting your targets Applicants must be 18+

MERITUS are recruiting for a Product Manager to join a leading software organisation operating within the public sector technology space, supporting the ongoing development and maintenance of critical healthcare-related digital products and services. PRODUCT MANAGER - HEALTHCARE PRODUCTS - REMOTE - 12-MONTH CONTRACT - INSIDE IR35 - UP TO £650 PER DAY This role requires an experienced Product Manager with 6+ years' experience in a product-led SaaS or software organisation, ideally within regulated, enterprise, or public-sector environments. Strong experience working closely with engineering teams and managing complex stakeholder groups is essential. As Product Manager, you will be responsible for owning product strategy, roadmap definition, and lifecycle management across established digital products. You will play a key role in ensuring continued service delivery, managing change across mature product sets, and balancing technical constraints with customer and business priorities. Working in a matrix environment, you will collaborate with engineering, design, commercial, and operational teams to deliver effective product outcomes. You will also engage with stakeholders at various levels to gather insight, shape requirements, and ensure alignment with broader business objectives. This is a hands-on role requiring strong delivery focus, clear communication, and the ability to manage complexity, dependencies, and competing priorities within an evolving product landscape. Key Responsibilities: • Define and maintain product vision, strategy, and roadmap across established product areas., • Manage end-to-end product lifecycle delivery, including legacy or mature products., • Work closely with engineering teams to define, prioritise, and deliver product requirements., • Engage stakeholders to gather insight, validate requirements, and manage expectations., • Identify and manage risks, dependencies, and delivery trade-offs., • Use data and metrics to inform product decisions and drive continuous improvement., • Collaborate with cross-functional teams to deliver customer-focused outcomes., • Support Agile delivery practices (Scrum/Kanban)., • Ensure clear documentation and communication of product decisions. Skills & Experience: • 6+ years' Product Management experience in a SaaS or software-led organisation., • Experience working in regulated, enterprise, healthcare, or public-sector environments., • Strong stakeholder management and engineering collaboration skills., • Experience managing product lifecycles, including mature or legacy products., • Strong understanding of Agile delivery methodologies (Scrum/Kanban)., • Strong analytical skills with experience using data to drive product decisions., • Ability to manage complexity, competing priorities, and changing requirements. Got your attention? If you believe that you have the skills and experience for this Product Manager (Healthcare) opportunity, then please get in touch.

Position: Desktop Support Engineer Location: Remote Salary: £25,000- £30,000 depends on the experience Due to the organic business growth in recent years for one of our key client, they are looking to recruit a Desktop Support Engineer for their London office. The Role & Responsibilities: Supporting, configuring and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. Great customer service skills. 1st, 2nd & 3rd line IT helpdesk support. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Good IP networking skills. Troubleshoot, diagnose and resolve Windows system and software related issues. Printer setup, management and driver configurations. This is a job for an experienced IT professional with great customer service skills. If you are looking to get into IT this is not the job for you.

Job Title: Technical Support Manager Location: Remote Working Duration: Permanent, open to both Full Time & PT applicants We are recruiting an experienced Technical Support Manager to manage a small team of Oracle Support Analysts. The Support Manager will play a pivotal role in ensuring the efficient operation of the Technical Support Team, meeting service level agreements (SLAs) and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management • Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts., • Foster a collaborative and high performing team environment through coaching, mentoring and performance management., • Conduct regular team meetings, one-on-one sessions and performance reviews. Support Desk Operations • Ensure the Support Desk functions efficiently and achieves agreed SLAs., • Monitor and report on Support Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting., • Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management • Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management., • Ensure compliance with ITIL best practices and standards., • Develop and maintain a comprehensive knowledge base to support the team and end-users. Strategic Development and Continuous Improvement • Identify opportunities for improvement in Service Desk operations and implement solutions., • Develop and execute a Support Desk strategy aligned with organisational goals., • Collaborate with stakeholders to ensure the Support Desk meets evolving business needs. Qualifications • Bachelor’s degree in IT, Business Administration, or related field (or equivalent experience)., • Proven experience in leading a Service Desk or IT support team., • Strong knowledge of ITIL processes and certifications (e.g., ITIL Foundation) preferred., • Experience with Oracle tools and systems is a plus., • Excellent problem-solving and decision-making skills., • Strong communication and interpersonal skills.

Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: £40,000 - £45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: • Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person, • Confident verbal and written communicator with both clients and colleagues, • Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure., • Thrive on understanding and being aware of new and current technologies., • Ability to research new products and information around technical solutions that resolve client issues., • Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems., • Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks, • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Werk energiek en enthousiast als onderdeel van een goed presterend klantenserviceteam. Neem eigenaarschap van verschillende situaties met positiviteit, vaardigheid en een toegewijde aanpak om uitstekende service te leveren. Functieomschrijving – Vloeiend Nederlands Klantenservice Specialist.

Deliver outstanding customer service in Italian via phone, email, and chat concerning NGO programs and services. Exceptional customer service orientation, with a passion for making a difference. Previous experience in customer service or community engagement, preferably in a non-profit setting.

Are you fluent in Norwegian and looking for an exciting opportunity to work remotely from Greece? Mercier Consultancy MD is on the hunt for a dedicated and enthusiastic Norwegian Speaking Customer Representative to join our dynamic team. This role provides the incredible advantage of paid relocation to Greece, allowing you to experience a vibrant cultural landscape while advancing your career in customer service. Your Role: • Deliver outstanding customer support to Norwegian-speaking clients, ensuring inquiries are managed with proficiency and care., • Communicate effectively through various channels such as phone, email, and chat., • Engage with our client systems to provide accurate and timely assistance., • Collaborate closely with team members to solve customer issues efficiently., • Fluency in Norwegian (both written and spoken) is essential for effective communication with clients., • Strong interpersonal skills and a customer-focused attitude., • Willingness to learn new technologies and tools suitable for the remote work environment., • Self-motivated, proactive, and capable of thriving in a fast-paced atmosphere., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ London or UK Remote | £105,000 - £135,000 + Incentive Awards tied to your performance + | _ - Engineering About our Engineering Teams: We have around 400 engineers across Monzo who design and build our in-house banking platform. We have big ambitions for the future, and technology plays a big role in creating a bank our customers want, so engineers at Monzo collaborate across disciplines to solve interesting challenges throughout the company. These range from the products our customers use everyday to underlying infrastructure, security, payments and finance, customer operations, financial crime, and data, to name just a few areas. As a bank, there is scope for impact across a huge number of opportunities. We contribute to as much as possible. Our is a good place to learn even more about what we do! Your day-to-day This role is all about collaborating with your team to make a difference to your customers. As a backend engineer you’ll work in a squad alongside other disciplines like product managers, marketers, user researchers, designers, mobile engineers, web engineers, data analysts, business analysts, writers and more! Together you'll build and support a particular part of Monzo. Our squads belong to our wider collectives (a word we use to describe self-governing business units of ~100 people). They are: Core Banking, Business Banking, Wealth, Borrowing, Growth, Payments, Platform, Fincrime, Security & Expansion. All of our collectives are doing innovative work, many of which have machine learning and AI at the forefront- from fighting financial crime to building smarter financial tools - and you may have the opportunity to join a collective that gives you direct exposure to this exciting space. They’re all looking for additional Backend Engineers right now, we do a standard interview process across all our collectives and at the end we will find the best match for you based on your skills, experience, preferences and aligning with the business need! Our backend engineers have a variety of different backgrounds. As long as you enjoy learning new things, we’d love to talk to you. We do not ask for formal qualifications or degree requirements for any of our engineering roles. How we work Our main tech hub is in London, but our engineers live everywhere in the UK— from Brighton to the Western Isles. We value meeting in person but we don't have a mandated requirement on office attendance, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs ✨ Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays ️ Teams also schedule time together often for work and play – in or around the office, or online. Set up a work schedule that delivers impact and fits your life: At Monzo, we value connections, flexibility, and wellbeing. We keep our meetings during core hours to stay connected and believe in maintaining work/life balance. You’ll be empowered to manage your work in a way that suits you and your team, giving you the freedom for children drop-offs and pick-ups, walking your dog or adventurous cat, avoiding peak commuting times or gym slots, appointments, or supporting your family in an emergency ✨ If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Work the way that works for you with Monzo! You should apply if: • you have strong experience working on the backend of a technology product, • you want to be involved in building a product that you (and the people you know) use every day, • you have a product mindset: you care about customer outcomes and you want to make data-informed decisions, • you’re comfortable working in a team that deals with ambiguity, • you’re interested in distributed systems and writing resilient software, • you have some experience with strongly-typed languages (Go, Java, C, Scala etc.)., • you think you’d enjoy the kind of work we’re doing We're on the look out for L50 Engineers at the moment, you can read more in our _- we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you! What you’ll be working on: We hire very technically agnostic so whilst we use the below technologies we do not expect prior knowledge, you will be fully supported in our organised onboarding to get up to speed in the below: • to write our application code (there’s an excellent interactive Go tutorial ), • _ for most persistent data storage, • _ for our asynchronous message queue, • and to schedule and run our services, • _ for RPC, • for most of our production infrastructure and for most of our data infrastructure, • React for our public web apps and internal tools, • We also have physical datacenters with actual cables to connect to various third parties The Interview Process: Our interview process involves three main stages: • Initial Call, • Take home task or pair coding exercise, • Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see _. What’s in it for you: £105,000 - £135,000 + Incentive Awards tied to your performance ✈️We can help you relocate to the UK ✅We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits _ We're usually always hiring for Backend Engineers, so there's no closing date for this job. #LI-Remote #LI-HJ1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2026 and 2025 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

SAP Solutions Specialist VersaFile are a fast-growing software company that specializes in attachment and data archiving solutions for SAP, SuccessFactors and other Enterprise Software applications, seamlessly integrating with a variety of document management systems. Our clean core approach empowers enterprises to manage their SAP data lifecycle more efficiently and compliantly. As demand grows, we're looking for an SAP Technical Specialist to join our team and play a critical role in customer success and product excellence. We are looking for an SAP Solutions Specialist who has deep SAP technical knowledge. This role requires a seasoned consultant who is an SAP developer at their core. As an SAP Solutions Specialist, you will partner with customer to solve their business challenges using our software, “docuflow”. Ultimately you will solve customer business challenges and generate elated end-users by focusing on technologies including SAP S/4HANA, BTP and docuflow. Technologies: • SAP ABAP, • SAP ABAP RAP (Restful Application Programming), • SAP CAP (Cloud Application Programming), • SAP Fiori, • SAP ArchiveLink / CMIS, • SAP AI Integration APIs, • SAP Content Server, • SAP DMS/DIRS, • KPro, • ADK Data Archiving, • SAP ECC, S/4HANA, • Document Management Technologies (i.e. Box, Microsoft SharePoint, etc) Nice to Have Technologies: • SAP Business Technology Platform (BTP), • SAP SuccessFactors, • SAP Sales Cloud (C/4HANA, C4C CRM), • SAP Service Cloud (Same as above), • SAP Ariba, • SAP Concur, • Experience working with SAP Integrations such as OpenText Contributions to VersaFile docuflow customer implementation success: • Contribute to project planning and management, • Lead and or participate in customer requirements & design workshops, • Solution architecture and design, • Solution provisioning, • Solution configuration and testing, • Solution demonstrations to customer, • Assist with promotion of solution through to production, • Post-go-live implementation support, • Technical Documentation, • Support implementation teammates as needed Additional Responsibilities: • Contributions to docuflow pre-sales Support:, • Prospect discovery sessions to understand client needs, • Configure and deliver software demonstrations to prospects & clients, • Implementation, estimating and costing, • Technical Q&A, solution architecture and proposal writing, • Support sales teammates as needed, • Help sustain and maintain docuflow SAP demo environments Skills: • Demonstrated ability to effectively influence and align client thinking and agenda, • Strong written communication, verbal communication, and presentation skills, • Ability to effectively navigate client's organization to facilitate the completion of project deliverables, • Ability to solve complex and ambiguous technical problems using experience, creativity, and sound judgment, • Ability to work effectively in a team environment and independently, • Ability to understand the functional design and technical project requirements, • Ability to present the solutions to multiple levels (CTO/CIO level, developer level, etc.) and areas (functional and technical) within a client organization, • Proven track record of delivering projects on time and within budget Key Attributes and Qualifications: • BSc/BA or equivalent work experience, • 5+ years’ experience in a client-facing or consulting role, • Demonstrated good judgment in making decisions, • Fluent in English Location: • This is a remote work from home role for someone located and working in the UK and who can support the Central European Timezone., • Travel may be required Type: Full-time permanent Salary: £60,000 - 80,000, dependent on experience Perks: • Competitive salary, • Annual bonus program, • Cell Phone and Home Internet Program To Apply: • Please submit your Cover Letter and Resume VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. By the way, we genuinely care about people and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together lets make a difference! We thank all applicants for their interest and we will contact you for an interview if you are short-listed as a candidate.