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Customer service remote jobs in United Kingdom

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  • Assistant Shop Manager
    Assistant Shop Manager
    1 day ago
    £14.5–£16.5 hourly
    Part-time
    London

    Job Title Floor Manager, Senior Receptionist and Owner Support Location SliderCuts Studios 176 Hackney road, E2 7QL Hours 2 to 3 days per week Some remote availability required Pay £14.50 to £16.50 per hour Pay dependent on experience, capability, and level of responsibility taken on Role Overview SliderCuts Studios is looking for a reliable, organised, and confident Floor Manager to oversee the day to day running of the shop. This role combines senior receptionist duties, shop floor management, systems and processes development, and direct support to the owner, Mark MacIver. The Floor Manager will be the main operational point of contact for the shop, both on site and remotely. Their role is to take the majority of day to day operational responsibilities off the owner, allowing the business to run smoothly without constant involvement. This person will be trusted to handle issues independently, create structure, and only escalate matters to the owner when necessary. Key Responsibilities Shop Standards and Environment Maintain high standards across the shop at all times Ensure the shop is clean, organised, and presentable Oversee toilet cleanliness and restocking Ensure supplies such as toilet rolls, tissues, kitchen towels, and cleaning products are always stocked Carry out regular stock checks Order stock and uniforms when required Report and arrange repairs for anything broken or damaged Source and liaise with cleaners, handymen, and external contractors Hire new cleaners or maintenance support when required Customer Service and Reception Carry out full receptionist duties on shift, including Answering phone calls Responding to customer enquiries Managing bookings and rescheduling appointments Handling customer complaints calmly and professionally Being the front of house presence and setting the tone for customer experience Sweeping and maintaining shared spaces during the day Staff Management and Behaviour Oversee the receptionist team Ensure receptionists are completing their duties properly Address issues where standards are not being met Provide guidance and direction to reception staff Maintain professional behaviour and standards within the shop Deal with initial barber complaints or concerns Support basic HR related matters and escalate when required Operations and Point of Contact Act as the main point of contact for the shop Be available for messages or calls if issues arise Handle situations such as staff sickness or lateness Find cover or solutions where possible Ensure problems are resolved quickly and efficiently Relay key information and updates to the owner Systems, SOPs, and Processes Create, improve, and maintain systems and processes within the shop Help develop and document SOPs to ensure consistency and efficiency Learn how the shop operates and find better ways to run it Improve organisation, structure, and workflows Ensure systems are followed by the team Support the owner in building a shop that can operate smoothly without constant oversight Owner Support and Mini Assistant Duties Support the owner, Mark MacIver, with operational and administrative tasks Act as a mini assistant to the owner alongside shop floor responsibilities Carry out tasks that free up the owner’s time Assist with organisation, follow ups, and day to day business matters Handle tasks both on site and remotely when required Communication, Writing, and Research Confidently write and respond to emails Communicate clearly with suppliers, contractors, and service providers Carry out research when required Find suppliers, services, products, or solutions independently Contact companies, compare options, and organise purchases Be resourceful and able to work things out without constant instruction Systems and Technology Learn and confidently use the booking system used by the shop Manage bookings, changes, and customer flow effectively Be comfortable using computers, email, and online tools Keep information organised and documented Ideal Candidate The ideal person for this role Is highly organised and dependable Is confident managing people and addressing issues Is strong with systems, processes, and organisation Is comfortable creating and following SOPs Has excellent written and verbal communication skills Is confident with research and problem solving Can work independently without constant instruction Is proactive and solutions focused Is calm under pressure and professional at all times Experience in a barbershop, salon, hospitality, or customer facing environment is a strong advantage. What This Role Replaces This role is designed to take over many of the tasks currently handled by the owner, including: Stock and ordering Uniform management Handling complaints Day to day shop issues Reception oversight Staff and behaviour management Systems and process creation General operational responsibility Progression As trust, experience, and responsibility grow, the role may expand further. Pay reflects capability and the level of responsibility taken on. How to Apply To apply for this role, please submit: • Your CV, • A cover letter explaining why you are a good fit for this role, • Answers to the four questions below Applications without a cover letter and completed questions may not be considered. Application Questions Please answer the following four questions as part of your application. This role is designed to take day to day responsibilities off the owner and run the shop smoothly. Tell us about a time you were trusted to take ownership of a role or responsibility without constant supervision. What was the outcome? Systems, processes, and SOPs are a key part of this role. Describe any experience you have creating, improving, or following systems and processes in a workplace. How did this improve the business or team? This role involves managing people and addressing issues when standards are not being met. How do you approach difficult conversations with staff while maintaining professionalism and respect? This role also involves research, organisation, and written communication. Give an example of a time you had to research a solution, contact suppliers or service providers, and communicate clearly by email to get something done.

    Immediate start!
    Easy apply
  • Work From Home – Paid Research
    Work From Home – Paid Research
    3 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Travel Agent
    Travel Agent
    2 months ago
    £500–£3000 monthly
    Part-time
    London

    Location; Remote Job Type: Independent Contractor (Commission Only) About the Role: We are seeking motivated and customer-focused individuals to join our team as Remote Travel Agents. This is a flexible work-from-home opportunity where you will help clients plan and book travel, including vacations, cruises, group trips, flights, hotels, and more. This role is operated through an independent travel business partnered with InteleTravel as the host agency. Commission pay! You can get commission after your own trip/ discounts. You can earn commission after others trips. You can build a team or you can just sell/book your clients vacation. We have regularly events face to face, zoom calls, little meetings with people even from other teams. ATOL & ABTA protected! Trainings provided, website provided! Key Responsibilities • Assist clients with planning and booking travel based on their preferences and budget, • Research travel options, promotions, and destination information, • Create customized itineraries for individuals, families, and groups, • Handle travel reservations including flights, hotels, cruises, and excursions, • Provide excellent customer service and ongoing support, • Maintain communication with clients via email, phone, or messaging, • Attend optional team trainings, supplier webinars, and development sessions, • Stay updated on travel industry trends and promotions Requirements • Must be 18 years or older, • Strong communication and customer service skills, • Ability to work independently and manage your own schedule, • Access to a smartphone and/or computer with reliable internet, • No prior experience required — training is provided, • Passion for travel and helping others, • Must be comfortable working in a commission-only, contractor-based role Compensation • Commission Only – This is an independent contractor position, • Earnings vary based on the number and type of travel bookings, • Typical agents earn £300–£3,000+ per month, depending on effort and sales Please note it depends on you selling deals and you get the commission after or building a team., • Optional bonuses and travel discounts may be available Schedule • Fully flexible — set your own hours, • Remote work from any location, • Part-time or full-time availability welcome Training & Support • Full online training provided, • Access to travel suppliers, booking systems, and industry certifications, • Mentorship and team support available (can call anytime), • No experience necessary Recruitment Timeline We review applications on a rolling basis. candidates will be contacted and I can share a quick video so after the video and ask any questions you have. How to Apply Apply directly through Indeed . A short cover note explaining your interest in travel or customer service is appreciated. (optional)

    No experience
    Easy apply
  • IT Support Analyst
    IT Support Analyst
    21 days ago
    £32000–£38000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

    Easy apply
  • Customer experience evaluator
    Customer experience evaluator
    29 days ago
    £20–£35 hourly
    Part-time
    Whitechapel, Tower Hamlets

    We are looking for dependable, observant, and professional individuals to join our team as Customer Experience Evaluators. This role is ideal for those who enjoy visiting different places, analysing service quality, and helping businesses improve the way they interact with customers. As a Customer Experience Evaluator, you will be assigned a variety of trips to complete, which may involve visiting high-street shops, supermarkets, restaurants, cafés, hotels, entertainment venues, transport services, or other customer-facing businesses. Your responsibilities will include assessing how staff communicate, how welcoming the environment feels, and how smoothly the customer journey flows from start to finish. You may be asked to evaluate aspects such as product knowledge, speed of service, cleanliness, layout, and overall professionalism. During each visit, you will act as a typical customer while discreetly observing how the business operates. After completing each assignment, you will submit a short but accurate report detailing your experience, highlighting both positive aspects and areas for improvement. This role offers flexible hours and allows you to choose assignments that fit your schedule, making it suitable for individuals who work independently and enjoy variety in their day-to-day activities. No two visits are ever the same, giving you the opportunity to experience different service environments and play a valuable part in helping organisations raise their standards. All guidance, training material, and instructions will be provided to ensure you feel confident before completing each evaluation. Strong attention to detail, clear communication skills, and the ability to follow instructions are essential for success in this role. You should also be comfortable travelling to different locations, managing your time well, and providing fair, unbiased feedback. Applicants must be 18+ only, and must have a form of physical ID and a bank card. These requirements are essential for verification and payment purposes. If you enjoy exploring new places, interacting with a variety of service settings, and contributing to the improvement of customer experiences across the UK, this role could be an excellent fit. Join us and help businesses understand what truly matters to their customers. (ANYWHERE IN LONDON) remote working

    No experience
    Easy apply

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