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As a Service Desk Analyst, you will diagnose and resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service Management platform, and deliver an excellent customer experience. Resolve incidents and service requests in line with agreed Service Level

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. Assist with operational Service Desk cover

Service Desk Engineer - Security Cleared. Service Desk Engineer - Security Cleared. You will provide L1 & L2 service desk support, managing incidents, requests, and troubleshooting hardware/software issues while ensuring timely resolution and escalation.

Trainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. As these business expand their operations, they are seeking passionate and dedicated individuals eager to pursue IT Support Technicians and IT Service Desk

Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administrati

KAG Recruitment Consultancy is looking for a Service Desk Team Leader in Birmingham. This hands-on leadership role involves guiding an IT Service Team and improving service delivery. Responsibilities include motivating the team, managing IT processes, and producing service performance reports.

The Service Desk Specialist I will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/computer hardware and software issues while striving to deliver excellent customer service to the end-user. Maintain physical presence at designated service locatio

Candidates should have a year of experience in a call center or service desk setting, with strong troubleshooting and client interaction skills. A global digital services provider is seeking a proficient English and Spanish speaker for a remote technical support role.

A leading science and technology organization in Greater London seeks a Service Desk Manager to oversee Help Desk operations. This role is pivotal in supporting digital infrastructure for critical services in the UK. The successful candidate will possess strong ITIL knowledge and experience with IT

Front Desk / Customer Service Associate.

One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. Responsibility for troubleshooting IT rel

A well-known hotel chain in Greater London is looking for a Receptionist to provide exceptional service during check-in and check-out, maintain hotel accounts accurately, and ensure health and safety compliance.

Linnaeus is looking for an IT Service Desk Engineer to provide technical support for veterinary practices and referral hospitals. Responsibilities include managing service requests, delivering 1st and 2nd line support, and training users.

SCG Midlands is seeking an experienced 1st Line IT Engineer to join their Service Desk team in Rotherham. The role involves providing customer support for all 1st line technical issues, managing service desk tickets, and supporting Microsoft 365 and other applications. Ideal candidates will have str

A leading asset management firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. This highly technical role involves supporting the Service Desk and resolving both software and hardware issues. Join a collaborative team focused on providing exceptional service in a dynamic

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Hands‑on experience work

Jisc is seeking an IT Service Desk Analyst to provide first line IT support for its Workplace IT service desk. Based in Manchester, the role involves delivering exceptional customer service, managing incoming tickets, diagnosing IT issues, and maintaining video conferencing equipment.

Level Remote Support technician in Greater London.The role involves providing technical support via phone and email for user queries, ensuring timely responses, and performing first level troubleshooting.Ideal candidates should have a minimum diploma in IT and at least one year of end user support e

This role emphasizes communication, problem-solving, and technical understanding, working closely with applications and the service desk team.

Are you a customer service professional looking for a role where your speed, accuracy, and problem‑solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service

As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Service Desk Engineer - 2nd line. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service reque

At least 5 years’ experience working within a service desk within an SME / ISP / MSP environment. Extensive experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack envir

Carrying out any agreed escalation of incidents not progressing in line with agreed Service Levels that cannot be resolved by the Service Desk and monitor their progress ensuring feedback to the customer. Experience using Service Desk IT Service Management tools i. Managing incidents, service reques

Service Desk, Request Management Analyst. Service Desk and Request Management Analyst!. IT Service Desk and Request Management Analyst.

Service Desk Operations & Communication: Act as a central point of contact for back-of-house operational queries; log and triage service requests; maintain professional communication with internal departments, contractors, and the Control Room. The Service Desk Officer manages key access and control

ROCK is seeking a Service Operations Manager to lead and transform its service desk operations in the United Kingdom. The ideal candidate will possess strong technical knowledge, proven leadership abilities, and extensive experience with service desk management. You will be responsible for overseein

Service Desk Apprentice provides phone, remote control and desktop support to users on day-to-day issues involving, Windows 11, Office 365 and other business applications. Service Desk Apprentice will be responsible for providing basic hardware and software support for all company assets including S

A leading recruitment agency seeks an experienced Head of Platform Service Operation to build and run a modern, AI-driven service desk for a fast-scaling product platform. The position demands hands-on experience with AI tools and service operations in SaaS environments.

You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service

A leading cloud services provider is seeking a Service Desk Engineer to join their team in London. Candidates should possess strong technical knowledge and experience in a fast-paced service environment. The role focuses on providing excellent customer service while troubleshooting and resolving inc

IT Service Desk / Desktop Support / Technical Support. Log, track, and update incidents and service requests in the ticketing system. Excellent communication and customer service skills.

Breedon Group plc is seeking a Temporary IT Service Desk Administrator in Lockington, Derbyshire. This role includes providing first-line support and user administration, handling service desk calls, managing tickets, and supporting end-user device setup. Candidates should have a solid understanding

A global hospitality company in the United Kingdom seeks a Guest Service Agent responsible for delivering outstanding service in food and beverage outlets. The ideal candidate should have experience in customer service, strong communication abilities, and a commitment to high standards.

A leading global logistics company seeks an HR Supervisor to lead the HR Service Desk at their London locations. The role includes enhancing HR service quality and compliance while driving continuous improvements in HR operations.

A diverse business community in Greater London is seeking a motivated Service Desk Analyst to provide IT support as the first point of contact. Candidates should have 1-2 years of experience, strong customer service skills, and a proactive approach to problem-solving.

Service Desk experience, ideally in legal or professional services. We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams.

Be a constant, visible, and approachable member of the client’s service management team, driving a positive and inspirational attitude. Management of the team and its activities, ensuring they are adequately equipped to deliver the support service. To lead the onsite team in delivering a consisten

South London and Maudsley NHS Foundation Trust is seeking an IT Service Desk role focused on providing support through various channels including phone, email, and IM.

Candidates should have 5-7 years of experience in a similar role, excellent technical skills including Windows 11, and a strong commitment to customer service.

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. Meeting individual and team KPI targets in line with Service Desk g

Facilitating walk‑ups ServiceDesk and utilizing incident knowledge base platform (Service Now). Some prior experience in help desk environment or tech support services (preferable). As part of the core Field Services team, you will be supporting UK and International users by providing front‑faci

Candidates should have prior Service Desk experience, strong customer service skills, and a keen interest in technology. A leading law firm in Greater London is seeking a motivated Service Desk Analyst to provide IT support to colleagues.

A leading tech company in Central London is looking for a Service Desk Manager to enhance IT services for charities. The role involves leading a customer-facing Service Desk, ensuring adherence to SLAs, and managing client relationships. Benefits include hybrid working, gym contributions, and increa

Tech Lead, Service Desk – Norstella. Escalation & ServiceNow Governance: Own the escalation workflow within ServiceNow, ensure proper triage, categorization, and documentation of advanced incidents. IT Operations or ServiceDesk experience.

You will be handling calls raised via the self-service portal and over the telephone, plus the occasional walk-in to the Service Desk or the ICT Hub, reassuring colleagues, finding solutions and ensuring a great customer experience. You will need to resolve incidents and service requests within publ

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst. We have a fantastic new job opportunity for an IT S