Service supervisor jobs in United Kingdom - Page 16

We're hiring a full-time floor & bar supervisor for our gorgeous bar & restaurant in Hackney Wick. This opportunity is perfect for someone already with management experience or someone with multiple years in a hospitality setting and looking to take the next step in their career. Lanterna is a deli, restaurant & bar. Purpose-built to deliver an excellent experience to our Hackney Wick locals with a fantastic location by Regent’s Canal. It offers flexible dining and drinking options to our customers over several levels. Lanterna is set in a beautiful, residential neighbourhood of Hackney Wick right by the canal. It's also 5 minutes walk from Hackney Wick Overground, offering good transport links.

Nestled under the railway arches, Kricket Brixton serves a classic and creative selection of modern Indian dishes in a cosy atmosphere. The bar, situated in its own arch, serves a seasonal food menu and opens late on weekends for those who want more than one night cap! The Group Kricket is a collection of modern Indian restaurants combining British ingredients with the flavours and aromas of India. Having started life in a 20-seater shipping container at Pop Brixton, Kricket now operates three permanent locations in Canary Wharf, Soho and White City. The role As our Bar Supervisor, you’ll ooze confidence working behind the bar, complete weekly stock takes efficiently and accurately and lead the bar Team serving drinks of the highest quality. The perfect candidate will support the front-of-house and Management Team in any way necessary by carrying out daily tasks and duties. Service with soul is something we adhere to here at Kricket. What we offer Reward yourself - 50% off the total bill, across the group at any time, any day, for you and up to 3 guests - Cost price wine - Extra day holiday incentive once you hit two years with the company - Christmas Eve, Christmas Day, Boxing Day and New Year's Day off - Up to 30% off our sister restaurants (Island Poke & Lina Stores) - Employee referral scheme up to £500 Be yourself - Membership to Hospitality, with access to its Employee Assistance Programme (EAP) which provides consultation sessions on mental health, wellbeing and finance, grants and any other needed support. - Access to Wagestream, which allows you to access a portion of your earned wages in real time before payday - Loyalty rewards such as BUPA private healthcare, Juno membership and enhanced maternity/paternity pay Progress yourself - Personal development plans - Regular training sessions (both internally and externally) - WSET courses for relevant roles - Regular supplier trips We believe in an egoless culture that promotes inclusivity and respect- everyone is welcome. Be part of a Team that cares!

About hazelInspired by the hazel branch in the original City of Glasgow crest (of which a stained-glass window can be found at our neighbours AC by Marriott), and the calm feeling of dappled light streaming through tree branches, Hazel brings an escape from the hustle and bustle of daily life. Hazel is the perfect choice for an experience before, during or after a day of shopping, sightseeing or working in Glasgow City Centre Hazel is where people take a moment to appreciate a quiet morning coffee, enjoy a catch up with friends over lunch, or savour a well-deserved dinner and cocktail. Our welcoming, knowledgeable team always look forward to welcoming our customers for a relaxing and enriching experience, time and time again. Find out more about hazel at: Why join hazel? You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family with Marriott Bonvoy Service charges each month Extra days holiday for your birthday Flexible working arrangements Pension Discounted Gym Membership Discounts for Supermarkets, High Street Retailers, and Cinema Tickets Team Social Events Employee Assistance Programme and access to counselling support Future opportunities to develop within hazel through. We actively encourage internal development and progression. Free meals on duty saving you over £1000 per year And more... A Day in the Life at hazel What you'll be doing... Reporting to the Executive Head Chef, you can expect your working day to include the following duties. You will be responsible to ensure that all food items are prepared, presented and served to the standard required under the guidance of the Snr Sous Chef and Executiive Head Chef. To receive goods ordered and check items supplied are to the standard and quality required. To inform them Head/Sous Chef of any discrepancies. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care. What we need from you! To succeed in the role of Chef de Partie you will need the following qualities and skills. The ability to adhering to the company’s rules and regulations on policies and procedures relating to fire, hygiene, health & safety, and licensing regulations The ability to manage various sections of the kitchen, whilst ensuring health & safety standards are met To be flexible in your approach, and able to assist the Sous Chef and any other members of the kitchen brigade when required A team player who thrives in the hustle and bustle of a busy kitchen department Someone who is passionate about food and willing to learn Previous experience in a similar role, at either Chef de Partie of commis level An understanding of quality control and kitchen standards Join the family At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.. Equal opportunities RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. #LifeatRBH Reporting to the Executive Head Chef, you can expect your working day to include the following duties. You will be responsible to ensure that all food items are prepared, presented and served to the standard required under the guidance of the Snr Sous Chef and Executiive Head Chef. To receive goods ordered and check items supplied are to the standard and quality required. To inform them Head/Sous Chef of any discrepancies. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Main Purpose of Job: Right Choice Housing project aims to house and support the venerable and those with supportive needs, who may struggle with substance abuse, budgeting and re–offending and mental health. To support people with substance misuse, learning difficulties, offending issues, mental health. This job involves providing support by following the below responsibilities to ensure the quality of support provided to service users meets required standards. Hours of Work: This role will require flexibility to work on a rota-based system covering evenings and weekends, this is a zero-hour contract, you are required to do your induction on a voluntary basis. Responsible to: Reports to: Senior Support Worker Responsible for: Supporting Service Users, Following Right Choice Housing strict policy and procedures. Main Tasks of Job: 1. Look over the referrals folder and make sure it is up to date, if there are any vacancies please inform the relevant agencies, i.e. probation, and anybody else you have liaised with 2. Collect mail, record, make sure it is given out to residents as soon as possible. 3. Answer phone accordingly and take appropriate actions or record messages as necessary. 4. Admit emergency referrals, when appropriate, complete all related forms adhering to procedures. 5. Ensure new service users are aware of who their support worker will be and make sure they are aware of their responsibilities as a RCH tenant, health, safety and fire procedure. 6. Monitor and update the service users personal support plan in consultation with them. 7. Assist service users in their resettlement during their move-on from the hostel. 8. Offer advice and guidance to service users. 9. Compile reports as necessary and as required and with your manager. 10. Collect residents service charges, make a record of this and issue receipts. 11. Conduct regular inspections of all communal areas, outside areas and service users’ room as procedure. 12. Carry out minor repairs

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A NIGHTS TEAM MEMBER AT DOUBLETREE BY HILTON EDINBURGH CITY What you'll be doing... Reporting to the Nights Manager, you can expect your working day to include the following: You will be responsibile for the smooth running of the Front Desk overnight, creating a 'home away from home' for our guests. By providing exceptional guest service, you will also be supporting our Housekeeping team by preparing our guest bedrooms and public areas ready for the next day. You will also support the Nights Manager with any other tasks such as running the Night Audit and Room Service. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Nights Team Member, you will need the following qualities and skills: Loves creating a 'home away from home' for our guests throughout their stay with us to the moment they leave. Takes great pride in what they do. Loves working as part of a team. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact #LifeatRBH £25104 - £25104 per annum RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Job Title: Business Support Manager Location: Cardiff, hybrid Reports to: Director Salary: £40,000 per annum Type: Full-Time, Permanent Job Summary: The Business Support Manager will be responsible for providing comprehensive administrative, operational, and strategic support to ensure the smooth functioning of the business. This role requires a dynamic individual with strong organizational, communication, and management skills who can work cross-functionally with teams across the organization to enhance efficiency, streamline processes, and contribute to the overall success of the business. The Business Support Manager will also be responsible for overseeing administrative staff, managing resources, and ensuring that business operations are aligned with company goals. The successful candidate will work 37.5 hours per week and will solely work for Inawizdom Ltd. Key Responsibilities: Operational Efficiency: Streamline and optimize business processes to ensure efficient operations across departments. Identify and implement systems, tools, and processes to improve business workflows. Administrative Leadership: Lead and manage a team of administrative and support staff. Provide guidance, mentorship, and support to ensure high performance and continuous professional development. Resource Management: Oversee the management of business resources, including office supplies, equipment, and technology, to ensure operational efficiency. Develop budgets, monitor expenditures, and allocate resources effectively. Project Management: Support and manage cross-functional projects by coordinating resources, timelines, and deliverables. Track project milestones and ensure deadlines are met. Reporting & Analysis: Prepare reports, presentations, and data analyses for senior leadership to inform business decisions. Identify key performance metrics and provide insights for operational improvements. Stakeholder Collaboration: Act as a liaison between various departments and senior leadership to ensure smooth communication and collaboration. Build and maintain strong working relationships with internal and external stakeholders. Compliance & Policies: Ensure that business operations comply with internal policies and external regulations. Update and implement business policies and procedures where necessary to ensure governance and compliance. Risk Management: Identify and mitigate operational risks that could impact the efficiency and success of the business. Implement risk management strategies and contingency plans. Strategic Planning: Collaborate with senior leadership in the development and execution of business strategies. Provide operational insights to support long-term planning and organizational growth. Customer Service Excellence: Maintain a customer-focused mindset by ensuring that the support functions contribute to a high level of service delivery both internally and externally. Qualifications: Education: Bachelor’s degree in Business Administration, Management, or a related field (Master's degree preferred). Experience: At least 3-5 years of experience in a business support or operations management role, preferably in a fast-paced or growing organization. Prior experience in managing teams and budgets is essential. Skills: Strong organizational and multitasking skills. Proven ability to lead, manage, and develop teams. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. Analytical mindset with the ability to interpret and act on data. Strong problem-solving skills and a proactive approach to identifying and resolving issues. Personal Attributes: High attention to detail. Ability to work independently and as part of a team. Adaptable and able to thrive in a dynamic environment. Strong leadership qualities and the ability to motivate and influence others. A customer-centric approach with a focus on service excellence. Benefits: Competitive salary and bonus structure. Generous holiday entitlement. Professional development opportunities. Health and wellness programs. Pension scheme and other company benefits. How to Apply: Please submit your CV and a cover letter outlining your qualifications and experience by 30 October 2024.

Experienced BarBack Location: Oasis Bar, Canary Wharf, London Position Type: Full-Time About Us: Oasis Bar, located in the heart of Canary Wharf, is a vibrant and stylish destination known for its exceptional service, creative cocktails, and lively atmosphere. We are looking for an experienced and dynamic Bartender to join our team and help us continue delivering unforgettable experiences to our guests. Key Responsibilities: - Stocking: Ensure that the bar is fully stocked with essential supplies such as liquor, beer, wine, mixers, glassware, garnishes, and ice. - Cleaning: Maintain cleanliness behind the bar, including wiping down surfaces, removing trash, cleaning glassware, and ensuring proper sanitation. - Replenishing Supplies: Monitor stock levels during shifts and replenish items as needed, such as ice, napkins, straws, and garnishes. - Assisting Bartenders: Help bartenders prepare for service by cutting garnishes, refilling ice bins, and ensuring quick access to ingredients and tools. - Customer Interaction: Although the Bar Back typically works behind the scenes, they may occasionally engage with customers by answering questions or clearing empty glasses from tables. - Glassware & Dish Management: Ensure dirty glassware is promptly cleaned and returned to the bar. Maintain a steady flow of clean glassware for bartenders. - Restocking Inventory: Assist with restocking inventory after shifts or at the start of the day, ensuring items are stored correctly and organized for efficient service. - Maintaining Kegs: Change beer kegs as needed and ensure that draft systems are working properly. - Safety & Compliance: Follow all safety guidelines, including responsible alcohol service, food safety, and handling of cleaning chemicals. - Other Duties: Perform additional tasks as required by the bartenders or bar manager to ensure smooth bar operation. Requirements: - Experience: Must have previous barback experience, preferably in a high-volume or upscale bar. - Proactive: Ability to anticipate needs and take initiative to improve service and efficiency. - Efficient: Strong multitasking skills with the ability to work quickly and accurately under pressure. - Customer-Focused: A passion for delivering exceptional customer service with a positive attitude. - Team Player: Excellent communication skills and a cooperative mindset. - Flexibility: Willingness to work evenings, weekends, and holidays as required. What We Offer: - Competitive salary with tips and service. - Opportunities for professional development and career progression. - A vibrant and supportive work environment. Join our team and be a part of one of Canary Wharf’s premier bars! Oasis Bar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We have a fantastic opportunity for a motivated and hardworking Assistant bar manager for a private hire venue. With guest satisfaction at the forefront of what we do, you will assist in the smooth and efficient running of corporate events, birthday parties and weddings working alongside the bar manager to consistently deliver a high standard of service and customer satisfaction.

Are you ready for an exciting new experience in the heart of London? We're thrilled to introduce a delightful coffee shop, bringing the rich flavours and warm hospitality of the Mediterranean straight to the city. This isn't just any coffee shop; it's a taste of the Mediterranean with every sip and bite. Join us and be part of a unique and charming coffee experience that promises to captivate and delight Overall Purpose of the Role: You will be providing excellent customer service as well as being a team player. The role will require you to assist and serve customers according to demand. You will be responsible of operating the coffee machine, till and keeping the department restocked and tidy. This role requires you to be a responsible, proactive, and hands-on individual, always ready to help and contribute to the team's success. Key Responsibilities and duties: · Welcoming and serving customers · Operating the coffee machine · Preparing various coffee-based beverages, including espressos, lattes, cappuccinos, and specialty drinks · Making recommendations from the menu to the customers · Adhering to the Health & Safety procedures · Ensuring the coffee shop is clean and tidy at all times · Re-stocking and maintaining the quality of displays and labels · Performing Ovis serving standards for every customer · Following the shift timetable and cleaning rotas · Ensuring fridges behind the bar are filled and expiry dates are checked (following FIFO) Performing regular deep cleaning of the coffee machine Additional Responsibilities: · Attending training courses and meetings as required · Taking on additional tasks as requested by the Line Manager (i.e., assisting customers on the shopfloor, operating as check out when not busy in order to support smooth operation) Skills and knowledge: · Previous experience in a similar role is a must · In-depth knowledge of coffee origins and flavor profiles · Ability to create consistent and balanced coffee beverages · Experience with espresso machine troubleshooting and maintenance · Skill in managing coffee inventory and freshness · Familiarity with various brewing methods · Outstanding communication skills · Fast learner; you will need to know the menu so you can make recommendations · Able to manage stressful situations and remain calm · Passionate/proud about the brand · Positive attitude Job Types: Full-time, Part-time Work Location: In person

Soon to be open thriving franchise gym in the Warwick area. We pride ourselves on offering the best equipment, atmosphere and community feel for our members. Our goal is to provide an outstanding and inclusive 24-hour fitness facility for all our members and the wider community. Our work environment includes: Company perks Lively atmosphere Flexible working hours On-the-job training Casual work attire Job Role – Gym Assistant We are seeking an enthusiastic and motivated Gym Assistant to join our team. The Gym Assistant will play a crucial role in ensuring our members have a positive and productive experience. This role involves maintaining the cleanliness and organization of the gym, assisting members with equipment, and providing excellent customer service. What does the role involve? · Greet members and guests with a friendly and welcoming demeanour. Supporting the day to day tasks of the gym manager. · Maintain the cleanliness and organization of the gym floor, locker rooms, and common areas. · Assist members with the proper use of gym equipment and provide guidance on workout routines as needed. · Ensure all equipment is in good working order; report any maintenance or repair needs to the appropriate personnel. · Restock supplies such as vending machines and sanitation station products. · Enforce gym rules and safety guidelines to ensure a safe environment for all members. · Provide information about gym services, membership options, and promotions. · Assist in organizing and setting up for classes and events. · Respond to member inquiries and resolve any issues or complaints promptly and professionally. · Support administrative tasks such as answering phone calls, scheduling appointments, and processing membership forms. Benefits: Company pension Gym membership On-site parking Store discount Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Warwick: reliably commute or plan to relocate before starting work (required) A passion for working in the gym industry (mandatory) Experience of working in gym sector (preferred) Work Location: In person Job Type: Full-time Pay: £20,000.00-£25,000.00 per year Education: GCSE or equivalent (preferred) Experience: Fitness sector: 1 year (preferred) Licence/Certification: (level 2-3 preferred) Driving Licence (preferred)

New Opening Job Opportunity: Bar Supervisor at THE BANK - New Contemporary Fine Dining Indian Restaurant! 🍸 Location: THE BANK, 5 Station Approach, Chorleywood, Hertfordshire, WD3 5PF Position: Bar Supervisor Employment Type: Full-Time About Us: THE BANK is set to be Chorleywood's newest hotspot, offering a contemporary fine dining experience with a unique blend of modern and traditional Indian cuisine. We’re on the lookout for a passionate and experienced Bar Supervisor to lead our bar team and craft a beverage program that complements our exquisite culinary offerings. Key Responsibilities: Bar Leadership: Manage and inspire the bar team to deliver outstanding service and craft cocktails with precision and flair. Beverage Program: Oversee the creation and execution of an innovative drinks menu, including signature cocktails, wine selections, and mocktails. Customer Experience: Ensure each guest at the bar receives personalized, top-notch service, enhancing their overall dining experience. Inventory Management: Monitor stock levels, order supplies, and manage costs to ensure the bar operates efficiently. Staff Training: Train and mentor bar staff to maintain high standards of service, consistency, and creativity. Compliance: Ensure all health, safety, and licensing regulations are adhered to at all times. What We’re Looking For: Experience: Proven experience as a Bar Supervisor or Senior Bartender in a high-end restaurant or bar. Mixology Skills: Strong knowledge of classic and contemporary cocktails, with a creative approach to drink-making. Leadership Qualities: Ability to lead and develop a team in a fast-paced environment. Customer Focus: Passion for providing an exceptional guest experience and a keen eye for detail. Organizational Skills: Efficient at managing stock, scheduling, and bar operations. Why Join Us? Innovative Environment: Work in a stylish, contemporary setting where creativity and quality are celebrated. Career Growth: Opportunities for advancement within a growing restaurant group. Competitive Salary: Attractive remuneration package reflective of experience and expertise. Be Part of Something New: Play a key role in establishing THE BANK as a premier dining destination in Chorleywood. How to Apply: Ready to bring your expertise to our vibrant new venture? Send your CV and a brief cover letter . Join us at THE BANK, where your creativity behind the bar can help shape the future of fine dining in Chorleywood!

Wanted: Superb Cleaner for Local Jobs, at Great Rates, serving Lovely People, and offering Flexible Hours) Let's not over complicate things, we're looking for great people, to provide really good cleaning services. The reason we think you should consider this job is because the hours are flexible, the rate is really good, you can fit it around your other work or caring (School run) schedule and we provide the training and equipment. But this role is as much about the service as it is about the cleaning, both need to be brilliant to keep clients happy and keep repeat business. Only people with the following traits need apply (is this you?): - A nice person (polite, happy with a good energy) - Happy to clean (enjoy the feeling of a job well done and making things better than when your arrived) - Reliable (you need to turn up when you're meant to, on time and stay until the job is done) - Willing to learn the skills needed to provide a spotless clean - Energetic and motivated - Trustworthy We have a client satisfaction guarantee that says: if they're not happy with the clean we delivery, we'll return and make things right - our workers share that responsibility. Essential Cleaning Duties - General Cleaning: Dusting surfaces, including furniture, fixtures, and electronics. - Sweeping, vacuuming, and mopping floors to remove dirt and debris. - Emptying and cleaning trash bins and replacing liners. - Surface Disinfection: Wiping down and disinfecting high-touch surfaces, such as doorknobs, light switches, and countertops. - Sanitizing bathrooms, including sinks, toilets, mirrors, and faucets. - Floor Care: Cleaning and maintaining different types of flooring, such as hardwood, tile, carpet, and vinyl. - Using appropriate cleaning methods to ensure the longevity of the floors. - Kitchen Cleaning: Cleaning and disinfecting kitchen surfaces, including countertops, appliances, and sinks. - Wiping down and sanitizing kitchen equipment and utensils. - Window and Glass Cleaning: Cleaning windows, mirrors, and glass surfaces to maintain a streak-free shine. - Ensuring that glass surfaces are free from fingerprints and smudges. - Deep Cleaning: Periodically performing deep cleaning tasks, such as scrubbing grout, descaling fixtures, and cleaning behind furniture. - Dusting and Polishing: Dusting and polishing surfaces to maintain a clean and presentable appearance. - Paying attention to details to ensure all areas are free from dust and dirt. - Organisation: Organising and tidying up spaces, including arranging items and keeping clutter at bay. - Customer Interaction: Providing excellent customer service by communicating professionally with clients and understanding their specific cleaning preferences. - Time Management: Efficiently managing time to complete cleaning tasks within the allotted schedule. - Equipment Maintenance: Ensuring that cleaning equipment, such as vacuum cleaners and mops, are well-maintained and cleaned after use. - Reporting any equipment malfunctions to the supervisor. - Safety and Health Standards: Following safety protocols and using appropriate cleaning agents to prevent accidents and maintain a safe environment. - Professional Appearance: Maintaining a clean and professional appearance, including wearing appropriate uniforms and personal protective equipment (PPE). - Adaptability: Being flexible and adaptable to changes in cleaning routines, tasks, or scheduling. - Specific duties may vary depending on the size and type of properties being cleaned. It's important for cleaners to be thorough, detail-oriented, and dedicated to providing high quality cleaning services to both domestic and commercial clients. EXPERIENCE: Experience is more than just what you know; it's about the dedication you bring and the commitment to delivering exceptional service. We believe that a strong work ethic, attention to detail, and a genuine passion for creating clean and inviting spaces are the cornerstones of success in our team. While technical skills can be taught, the drive to exceed expectations and provide unparalleled service is what truly sets our cleaners apart. We concentrate our cleaning service around Twickenham, Richmond and the surrounding area, so you'll need to live in the location or close enough to commute easily.

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Reception Manager to join our Reception Team. The additional benefits are: - 33 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of the role of Assistant Reception Manager are: - Ensuring the smooth and efficient running of the reception area at all times. - Supervising the team and ensuring the highest standard of customer service is upheld at all times. - To uphold the rules of the club while engaging with members in a friendly, professional manner. The Experience & Qualifications required of the Assistant Reception Manager are: - Significant experience in a similar position is essential - Experience of working in a luxury boutique hotel, restaurant or private member’s club. - Ability to demonstrate and instill exceptional customer service standards The working hours: Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter