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  • Front of House Manager
    Front of House Manager
    4 days ago
    Full-time
    Cambridge

    FRONT OF HOUSE MANAGER – LOCKE CAMBRIDGE & HYATT CENTRIC CAMBRIDGE We are seeking an experienced and guest-focused Front of House Manager to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Leadership Champion a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Lead by example on the floor - being visible, hands‑on, and approachable during peak times Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Operational Management Oversee daily front of house operations including reception, housekeeping, maintenance and Food & Beverage (where applicable) Manage room inventory, availability, and rate controls in collaboration with Revenue Management Ensure efficient check‑in/check‑out processes and a smooth flow of operations Maintain strong relationships with Housekeeping and Maintenance to ensure room readiness and quality Implement and monitor SOPs, ensuring compliance with brand and legal standards Team Leadership & Development Recruit, train, coach, and inspire the front of house team to deliver standout service Create a positive, inclusive team culture that reflects lifestyle hospitality Conduct regular performance reviews and support career development Schedule, plan, and manage workforce budgets and payroll Financial & Rooms Performance Drive upselling, room category optimisation, and non-room revenue opportunities Monitor departmental budgets and control operational costs without compromising guest experience Review daily, weekly, and monthly performance reports and identify improvement opportunities Systems, Technology & Compliance Oversee the functionality and use of key systems (PMS, POS, payment solutions, mobile guest platforms) Ensure compliance with health & safety standards, data protection, and cash handling procedures Identify opportunities to use technology to enhance the guest experience and team efficiency General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passionate about rooms operations and delivering exceptional guest experiences A natural people leader with strong communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Strong commercial awareness with the ability to influence rooms performance YOUR PROVEN TRACK Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven experience in a front of house leadership role within lifestyle, boutique, or design‑led hotels Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Easy apply
  • House Host/ Receptionist
    House Host/ Receptionist
    5 days ago
    Full-time
    Cambridge

    We are looking for House Hosts to join Hyatt Centric, Cambridge Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. In an (overly simplistic) nutshell our House Hosts are; Confident, warm and effervescent individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold Endlessly curious – reading our guests and adapting approaches to suit the individual and not the masses But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty. Our House Hosts don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve. When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others. This will be the tale of Locke. In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. But most importantly, we offer you a role in our story and the chance to write your own chapter. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Hyatt Centric: a sleek, avant-garde style 4* hotel, in the brand-new, sustainable district of Eddington.

    No experience
    Easy apply
  • Head of Nursery
    Head of Nursery
    2 months ago
    £45000–£50000 yearly
    Full-time
    Cambridge

    We are looking to appoint a passionate and dedicated Head of Nursery for our warm, welcoming nursery. The role of Head of Nursery at Joint Colleges Nursery (JCN) offers an unusual opportunity to take a senior leadership role at a not-for-profit charitable trust which is run for the benefit of its children and members. The Head of Nursery is accountable to the Management Committee and responsible for the smooth running of all aspects of the business. The Management Committee is predominantly made up of current parents, supporting the nursery and the Head with a range of expertise and experience. The Role As Head of Nursery, you will be responsible to the Management Committee for the overall leadership, performance, and development of the setting. You should nurture an inclusive and ‘family-like’ culture, whilst making operational, financial and administrative decisions to ensure the enduring success of the nursery setting. Key responsibilities include: ● Providing strategic and operational leadership across all areas of the nursery ● Ensuring full compliance with EYFS, safeguarding, and Ofsted requirements ● Leading, developing, and inspiring a team of early years practitioners ● Building strong relationships with parents, staff, and external stakeholders ● Managing occupancy, staffing, and financial performance in collaboration with the Management Committee As Head of Nursery you will, at times, be included in the child-staff ratio. This is to support staff, model best practice and build relationships with the children. About You We are seeking an experienced and committed leader who can combine strong operational discipline with a passion for early years education. We are looking for someone who is ● Passionate about early childhood education and innovative in approach ● Resilient, tenacious and steadfast in the face of challenges ● Truly dedicated to providing high quality care and learning for young children ● A brilliant communicator with children, parents, staff and external stakeholders. And has ● Strong leadership and management skills ● Excellent organisational skills and attention to detail Essential requirements ● Recognized qualifications in early years education (minimum Early Years Educator Level 3) and management. ● Proven experience in a leadership role within an early years setting (minimum of 3 years as Nursery Manager, Deputy, 3rd in charge). ● In-depth knowledge of early years legislation, including in-depth knowledge of safeguarding and child protection with relevant training or certification ● Comprehensive understanding of the EYFS and experience with OFSTED inspections or equivalent regulatory bodies. ● Strong skills in parent engagement and communication ● Extensive experience in staff mentoring and career development. ● Basic IT skills specifically in Excel and PowerPoint. Desirable ● Advanced qualifications in childcare, education, or management. ● Experience as a Designated Safeguarding Lead (DSL) or equivalent ● Experience and qualification in delivering STEM curriculum What We Offer ● The opportunity to lead a values-driven, community-focused nursery ● A high level of autonomy to shape the nursery’s direction ● 25 days holiday plus Bank Holidays (increasing by one day for each year of service to a maximum of 30 days) ● An extra day off for your birthday ● Highly subsidised childcare within the nursery (up to a free place – age dependent) ● Opportunity to join the company pension scheme ● Ongoing training and professional development ● Free home-cooked meals ● On-site parking ● Cycle to Work scheme and interest-free travel loan Safeguarding Statement Joint Colleges Nursery is committed to safeguarding and promoting the welfare of children. The successful applicant will be subject to an enhanced DBS check and appropriate safeguarding checks. Apply If you are an experienced early years leader ready to make a meaningful impact, we would love to hear from you.

    Immediate start!
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  • Night Receptionist Hyatt Centric Cambridge
    Night Receptionist Hyatt Centric Cambridge
    5 days ago
    Full-time
    Cambridge

    We are looking for Night Host/ Receptionist to join Hyatt Centric, Cambridge Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. In an (overly simplistic) nutshell our House Hosts are; Confident, warm and effervescent individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold Endlessly curious – reading our guests and adapting approaches to suit the individual and not the masses But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty. Our Hosts don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve. When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others. This will be the tale of Locke. In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. But most importantly, we offer you a role in our story and the chance to write your own chapter. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Hyatt Centric: a sleek, avant-garde style 4* hotel, in the brand-new, sustainable district of Eddington. What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit

    No experience
    Easy apply
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