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  • Outreach Associate
    Outreach Associate
    6 hours ago
    £10–£20 hourly
    Part-time
    Manchester

    About Stratex Analytics Stratex Analytics is a sports technology company using data and AI to improve the development, visibility and progression of grassroots football players. Our goal is to give grassroots football better tools, better evidence and better opportunities. We believe talented players should not be overlooked simply because their information is scattered, unstructured or difficult for scouts to access. ScoutLink is our core product and the first of many. It helps coaches create stronger player profiles, gives scouts a faster way to discover suitable players, and helps players and families benefit from a more professional record of performance, development and potential. We are building products that make grassroots football more connected, more data-informed and more accessible, without taking away the human judgement that makes football what it is. Role Overview ScoutLink is looking for a confident and organised Outreach Associate to help us grow our network of grassroots football coaches and scouts. The main focus of this role is to reach out to grassroots coaches, introduce them to ScoutLink, and successfully onboard them onto the platform so they can place their players in front of scouts. You will be speaking to clubs, coaches and football contacts, explaining the value of ScoutLink clearly, following up consistently, and helping coaches complete registration and onboarding. This is not just about booking meetings. The aim is to help coaches understand the platform, complete onboarding, and start using ScoutLink to give their players more visibility. What you will be doing? • Reaching out to grassroots football coaches, clubs and football contacts through email, messages and calls., • Introducing ScoutLink clearly and confidently to potential users., • Following up with coaches and helping move them through the onboarding process., • Supporting coaches until they complete registration and onboarding., • Reaching out to scouts as the platform grows., • Keeping outreach records organised and up to date., • Reporting progress, feedback and completed onboardings to the ScoutLink team., • Sharing feedback from coaches and scouts so we can keep improving the product., • Helping ScoutLink build strong relationships across grassroots football communities. Must haves We are looking for someone who is: • Confident speaking to people., • Comfortable writing professional emails and messages., • Organised, reliable and proactive., • Able to follow up consistently without needing to be chased., • Comfortable working remotely and independently., • Confident enough to close an onboarding, not just start a conversation., • Able to use Microsoft Office tools such as Word, Excel and Outlook., • Clear and professional in how they communicate., • Friendly, positive and comfortable representing ScoutLink., • Interested in helping grassroots football players get more visibility. A degree is not required. Football knowledge is helpful, but not essential. What matters most is confidence, communication, organisation and the ability to get coaches successfully onboarded. Nice to haves • Football knowledge or interest in grassroots football., • Experience speaking to coaches, clubs, scouts or football organisations., • Experience in outreach, sales, partnerships, customer success or community building., • Existing grassroots football contacts., • Experience using CRM tools, spreadsheets or outreach trackers., • Interest in sports technology, scouting, player development or startups. Benefits of working here • Free football game tickets when available., • Free company days out., • Free company holidays., • Workspace access when needed., • Flexible working arrangements., • Part-time work that can fit around other commitments., • Competitive commission-based pay., • Hands-on experience growing an early-stage sports technology platform., • Opportunity to work closely with the ScoutLink team., • A chance to help build a product that gives grassroots players more visibility and opportunity. Compensation notes This is a part-time role with competitive commission-based pay linked to successful coach onboardings. Success is measured by completed coach registrations and onboarding, not just booked meetings or early conversations.

    No experience
    Easy apply
  • E-Commerce Assistant
    E-Commerce Assistant
    16 days ago
    £12.71–£13.5 hourly
    Full-time
    Trafford Park, Stretford

    About the Role We are looking for a proactive and customer-focused E-commerce Helpdesk Executive to support our growing online business. The successful candidate will be responsible for handling customer enquiries, processing orders, resolving issues, and ensuring an excellent customer experience across our e-commerce platforms. Key Responsibilities • Respond to customer enquiries via email, phone, live chat, and social media., • Process and monitor customer orders, returns, refunds, and exchanges., • Resolve delivery, payment, and product-related issues promptly., • Liaise with warehouse, logistics, and sales teams to ensure smooth order fulfilment., • Update customer records and maintain accurate helpdesk documentation., • Monitor online marketplaces and website enquiries., • Escalate complex issues to the relevant departments when necessary., • Assist with product listings, stock updates, and general e-commerce administration., • Maintain high levels of customer satisfaction and service standards. Requirements • Previous experience in customer service, helpdesk, or e-commerce support., • Excellent communication and problem-solving skills., • Strong computer skills, including Microsoft Office and CRM systems., • Ability to multitask and work in a fast-paced environment., • Good organisational and time-management skills., • Experience with Shopify, Amazon Seller Central, eBay, or similar platforms is advantageous. What We Offer • £12.71 - £13.00 per hour, • Career development and training opportunities., • Friendly and supportive working environment., • Employee discounts and company benefits., • Opportunity to grow within a rapidly expanding e-commerce business. ###

    Immediate start!
    Easy apply
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