Telephone customer service jobs in United Kingdom

Technical Leadership. Modernisation Expertise. Field Excellence.Are you a highly technical lift professional possibly a former Engineer ready to step into a leadership role within a Private Equity-backed engineering services business?Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is entering an exciting phase of growth and value creation.We are now seeking a Field Manager/Senior Field Engineer with strong lift modernisation experience to oversee site operations across multiple projects, working closely with the Project Manager to ensure safe, high-quality and profitable delivery.Full training and support are available for engineers looking to progress into a management role.The Role at a Glance:Field Manager / Senior Field EngineerSouth East / London / Home Counties - Access to Dartford or Andover Offices£50,000 - £55,000Plus Extensive Benefits Package in Car AllowanceCore hours: Onsite 08:00-17:00, with one hour for lunchNote: We will buy you out of any training funded by your current employer.Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipmentPedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sitesCulture: Safety, Ethics & Quality FocusedYour Background: Lift Engineer with modernisation or installation experienceQualifications: NVQ Level 3 in Lift Engineering (essential)Who we are:Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for accelerated growth.The business delivers installation, maintenance, repair and modernisation solutions across commercial, residential and public-sector environments including prestigious and high-profile sites.As a Private Equity-backed organisation, Liftec Express is focused on operational excellence, safety, quality and sustainable growth. This is an opportunity to join a technically strong, supportive environment where engineering expertise is highly valued.Ready to take the next step in your career?Reporting to and working alongside a Project Manager, you will take responsibility for the effective day-to-day management of site operations on lift installation or modernisation projects.You will define project objectives and manage multiple installation or modernisation sites, supervising the installation of equipment, monitoring site progress and coordinating with stakeholders both on- and offsite. Ensuring projects run on time and within budget will be central to your role, alongside monitoring engineers and subcontractors to maintain delivery standards.You will communicate and coordinate with owners, architects, consultants, contractors, suppliers and subcontractors, acting as the key technical point of contact on site.Working closely with the wider project team, you will mitigate safety, ethics and quality risks, ensuring compliance with Liftec Express policies as well as government and legal requirements. You will support customer satisfaction, provide technical engineering guidance and contribute to improved project profitability.You will also train and monitor subcontractors (where applicable), ensuring high standards of safety, quality and operational delivery across all projects.About You:An experienced lift professional with a strong background in installation and/or modernisation, you bring deep technical knowledge of lift systems and site-based operations.An NVQ Level 3 in Lift Installation (or equivalent) is essential. NVQ4 in Lift Commissioning, SMSTS or SSSTS certification and an appropriate CSCS card would be advantageous.You have excellent communication and leadership skills, with the ability to coordinate multiple stakeholders in a dynamic, customer-focused environment. Organised and self-reliant, you are comfortable managing site activities, monitoring progress and maintaining accurate documentation.Strong computer skills and commercial awareness underpin your ability to support project performance and profitability.Whether you are already operating in a field management capacity or are a senior engineer ready to step up, you will be supported with structured training and development.Benefits:Access to Discounts PlatformPension (Day 1) - AvivaHoliday 25 days per year plus bank holidays holiday year - January to DecemberWellness (Day 1) - Employee Assistance ProgrammeDeath in Service (Day 1) 3 x Salary - Canada LifeSickness Scheme - DiscretionaryFamily Policies - Industry-leading enhanced maternity and paternity provision subject to serviceIncentive Scheme - DiscretionaryCar AllowanceOvertime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times pre-approved only.Night call: One week in four; standby £50 per weekday night, £125 per weekend night.Engineer Incentive Scheme - DiscretionaryRadius Pay detailed in Variable Pay PolicyEmployee Referral SchemeWhy Join Liftec Express?Technical leadership role within a respected PE-backed engineering businessStrong pipeline of installation and modernisation projectsClear progression pathway from Engineer to Field ManagementSupportive, safety-first cultureOpportunity to influence quality, performance and customer satisfactionIf you are a technically strong Lift Engineer or Field Supervisor looking to progress into a Field Manager role within a respected engineering services business, we would love to hear from you.Apply now to explore this opportunity in confidence.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.TPBN1_UKTJ

Administrative Assistant – US Law Firm \n We’re looking for a bright and organised Administrative Assistant who is passionate about building a long-term career within executive support at a major US law firm. In this role, you’ll provide high level administrative assistance across events, pitching, marketing communications and CRM, providing a seamless service to lawyers, external clients and key stakeholders. \n\n • Competitive salary\n, • Outstanding employee benefits\n, • Free on-site meals and coffee shop daily\n, • Stunning offices in a sought-after location\n\n Administrative Assistant Key Responsibilities: \n\n • Prepare, format and proofread documents, presentations, reports and correspondence to a consistently high standard\n, • Create and maintain files, spreadsheets, schedules and other administrative materials\n, • Manage diaries, schedule meetings and coordinate room bookings\n, • Arrange domestic and international travel and accommodation\n, • Handle telephone, email and face-to-face enquiries professionally\n, • Process expenses and invoices, liaising with vendors and the Accounts Payable team\n, • Liaise with suppliers, contractors and global Business Development colleagues\n, • Conduct research, gather data and provide ad hoc administrative support to the team as required\n\n Administrative Assistant Skills & Requirements: \n\n • Previous administrative experience gained within a law firm or professional services environment\n, • Strong academic background\n, • Advanced IT skills, including Microsoft Outlook, Word, Excel, PowerPoint and Visio\n, • Confident using online research tools and the internet to gather information\n, • Excellent communication, interpersonal and customer service skills\n, • Highly organised with exceptional attention to detail and the ability to manage competing priorities\n

IT Support Analyst \n Renowned City law firm is seeking a proactive and customer focused 1st line IT Support Analyst to join the firm’s IT department. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment. \n\n • Salary to £35,000\n, • Hybrid working (3 days office / 2 days remote)\n, • Fantastic employee benefits\n, • Enhanced maternity leave\n, • Staff bonus scheme\n\n IT Support Analyst – Key Responsibilities: \n\n • Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.\n, • Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.\n, • Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.\n, • Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.\n, • Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.\n, • Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.\n, • Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.\n, • Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.\n\n IT Support Analyst – Skills & Requirements: \n\n • Previous experience in a 1st line IT support or service desk role is essential.\n, • Law firm experience is highly advantageous.\n, • Experience supporting Microsoft 365, Outlook, Teams, and Office applications.\n, • Basic understanding of Active Directory and user account administrations.\n, • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.\n, • Experience with desktop hardware, laptops, printers, and mobile devices.\n\n

Job Title: Recruitment Franchisee. (Self-Employed) Location:Remote Home Based (Work from anywhere in the UK.) Reward: Realistic, Year 1 earnings of £50K increasing too £75K in year 2, and year 3 of £85K+. Timing: June 2025 Start. Rayner Personnel are seeking Franchise Recruitment Directors with a hunger for success and a taste for the high life. If you've got a background as a Mortgage Adviser or in telephone sales, especially recruitment, then this opportunity is tailor-made for you. Becoming a Rayner Franchise owner, will give you the freedom to run your own business from home, set your own hours, and work the way you want. while maximising your earning potential, We offer unrivalled opportunities: Rayner Personnel have established clients in place, with jobs to fill immediately, and we are looking for hungry Sales Professionals that can deliver a customer centric service to the UK’S largest financial services providers. About Us: Rayner Personnel is one of the UK’s leading Talent Partners in the Property and Financial Services sectors and was established over 10 years ago. We are a team of over 30 Recruitment professionals that specialise in connecting exceptional talent with industry leading businesses and providing tailored recruitment solutions. The Role: As a Self-Employed Recruitment Director, you’ll have the autonomy to build and grow your own business, with the full support of Rayner Personnel and as part of our established brand which provides you with the full support of a team of dedicated Recruitment professionals who are committed to your success. You’ll focus on developing client relationships, sourcing top talent, and delivering exceptional recruitment services in the Financial Services sector. What We Offer: • Uncapped Earning Potential: You keep half of everything you bill, with no limits and no catches., • Established Brand Support: Leverage the reputation and tools of a leading recruitment business., • Flexibility: Work from anywhere and manage your own schedule., • Training and Development: Access to ongoing training, mentorship, and industry resources., • Collaboration: Be part of a supportive network of over 30 experienced recruitment professionals. What We’re Looking For: • Proven experience in direct telephone sales of a tangible service or product., • Self-motivated with an entrepreneurial mindset., • Strong business development and client management skills., • Excellent communication and relationship-building abilities., • A passion for helping businesses and candidates succeed., • Money hungry with a desire to create your own future success. Ready to Take Control of Your Career? Join us as a Self-Employed Recruitment Consultant and unlock your potential to shape your future while benefiting from the support of trusted industry professionals. Want to know more? Click apply now or feel free to give Darren Robins a call on 020-3989-9455 for a confidential chat and to learn more about this amazing opportunity !

1st Line Support Engineer £28,000 - £30,000 London - HybridI am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP).Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc5 days in office during the 6 month probation period and then hybrid thereafterAs a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. \n Exams towards certifications relevant for your role fully paid for by my client!1st Line Support Engineer Benefits:Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays!1st Line Support Engineer Experience: \n\n • MSP background\n, • 1-2 years proven experience in an IT support role\n, • Experience of working to an ITIL framework in a service desk capacity\n, • Microsoft Windows Server\n, • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams\n, • Active Directory Management\n, • Windows 10, 11 Operating System Support\n, • Apple OS and Apple Mac support experience\n, • Microsoft Office Suite\n, • Backup Technologies such as DATTO, Acronis\n, • Laptop/desktop and thin client support\n\n Personal Skills: \n\n • Highly Motivated\n, • Can do attitude\n, • Attention to detail\n, • Excellent communication skills\n, • Proven client service skills\n, • Ability to work under pressure\n, • Willingness to work flexibly as required\n, • Good telephone etiquette\n\n 1st Line Support Engineer Responsibilities: \n\n • Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.\n, • Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.\n, • Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).\n, • Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible.\n, • Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact.\n, • Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager.\n, • Log and assign tickets and monitor workloads for the other Service Desk team members.\n\n Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Position: Service Desk Analyst (1st Line) \n Reporting to: Service Desk Team Leader \n \n Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients' organisations, customising their expert services to suit their clients’ unique needs. \n We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role Overview \n As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of contact for their clients’ IT requests and issues. \n Key Responsibilities \n\n • Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email\n, • Diagnose and resolve 1st line assigned tickets within target resolution times\n, • Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket\n, • Provide excellent customer service and an excellent customer experience at all times\n, • Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes\n, • Liaise with partners and third-party vendors to resolve customer issues\n, • When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians\n\n Key Requirements\n\n • Superb customer service, telephone and client facing skills\n, • Experience working for a MSP is essential \n, • Minimum of 18 months experience providing IT support\n, • Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues\n, • Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint\n, • An understanding of and keen interest in networking technologies\n, • The ability to build, configure, administer and support Windows devices (laptops, desktops etc)\n, • Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels\n, • Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects\n, • Excellent team player but with the capacity to be strongly self-motivated\n, • Ability to deal with difficult or demanding situations in a calm and professional manner\n\n \n

September Start | Receptionist & Admin Assistant | Barking & Dagenham Primary School \n September 2026 StartFull-time | Long-term Opportunity£15 - £16 per hourWorking Hours: 9:00am - 4:00pm or 9:00am - 3:30pm \n A welcoming Primary School in Barking & Dagenham is looking for a Receptionist & Admin Assistant to join their friendly office team from September. This is a fantastic opportunity to work across two school sites in a varied and rewarding role supporting the day-to-day running of the school. \n Please note: Applicants must have a minimum of 6 months' recent experience working in a school office or school reception environment. Candidates without school-based administrative experience will not be considered. \n If you have the experience to support your application, don't delay in sending your CV to or call Yolanda at Tradewind Recruitment on (Option 2). \n More about the school: \n\n • Friendly and supportive Primary School\n, • Welcoming office team with excellent training and guidance\n, • Opportunity to work across two school sites\n, • Trial days taking place this term\n, • Excellent opportunity to develop your career within education\n\n The role will include: \n\n • Answering and directing telephone calls\n, • Welcoming parents, visitors and staff to the school\n, • General administration and data entry\n, • Maintaining accurate school records\n, • Supporting the wider office team with day-to-day administrative tasks\n, • Providing excellent customer service to parents and visitors\n\n Tradewind Recruitment offers more accredited CPD courses than any other education company, including Safeguarding, Behaviour Management, and a wide range of professional development courses through The National College. \n Great Referral Scheme - Recommend a Teacher and earn up to £100 if they pass the qualifiy period \n As the successful Receptionist & Admin Assistant, you will have at least 6 months' experience working in a school office or reception, be confident using Microsoft Office, possess excellent communication and organisational skills, and be able to work professionally across two school sites. \n Requirements: \n\n • A minimum of 6 months' recent school office or school reception experience (essential)\n, • Excellent communication and organisational skills\n, • Confident using Microsoft Office and school administration systems\n, • An Enhanced DBS on the Update Service (or willingness to obtain one)\n, • A CV covering your employment and education history since leaving formal education, with all employment gaps explained\n, • Legal Right to Work in the UK\n

Assistant Building Manager \n Bromley-by-bow \n Monday-Friday, 9:00-5:30 \n 35k \n \n The purpose of the role is to assist and support in all areas of the operational business, providing excellent support and administration service to the Building Manager, as well as liaising with external customers and contractors, stakeholders, and other internal teams. To complete a range of ad-hoc support and administrative tasks as well as offering suggestions to continually improve the business and the service we offer. \n \n Job requirements \n Essential \n\n • Knowledge of real estate and a commitment to learn more.\n, • Excellent organisational skills.\n, • Excellent written and oral communication skills and telephone manner.\n, • Excellent IT skills - Microsoft Excel, PowerPoint, Outlook & Word.\n, • Experience of managing conflicting priorities in a busy office environment.\n, • Take responsibility for your own learning and development.\n, • Good time management.\n, • Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.\n, • Actively embrace and work within the Company Values.\n, • Take responsibility for your own learning and development\n, • Able to show an understanding of and commitment to good customer care and property services.\n, • Self-motivated, with high energy and enthusiasm\n, • Demonstrable experience of taking responsibility for own actions and development\n, • opportunities, maintaining high levels of integrity.\n, • Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.\n\n \n Desirable \n\n • Proven administrative experience of working in the private rented sector.\n, • Knowledge and experience of using Qube.\n\n \n Key Tasks \n\n • Support the Building Manager and leasing administration team.\n, • Support the Lease & contract coordinator with deal sheets during busier periods and launches of new assets.\n, • Support the Lease & contract coordinator with onboarding of all new deals and renewals on referencing system and relevant databases.\n, • Support the Lease & contract coordinator with ensuring all customers pay holding fee, subject to exemptions pre-approved by Management during busier periods and launches of new assets.\n, • Assist and ensure, all referencing is completed in a timely manner.\n, • Assist and ensure, all pre move in checklists and check out lists have been adhered to.\n, • Ensuring customers who have opted for Reposit are eligible subject to results from referencing process and/or upfront payments. If no longer eligible, informing the Building Manager to communicate this to the prospective customer.\n, • Take calls and email enquiries from prospective tenants and book in viewings.\n, • Undertake in-person viewings.\n, • Dealing with ad-hoc renters enquiries via phone, email, or portal reporting.\n, • Instructing reactive maintenance works reported by renters on FixFlo system and keep tenants updated on progress of works.\n, • Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required.\n, • Assist Building Manager in chasing renewals for existing tenants.\n, • Use inventory hive system to undertake check-in and check-out inspections and liaise with.\n, • Building Manager on dilapidation works identified.\n, • Assist Building Manager with instructing and managing end of tenancy works.\n, • Undertake tenant move ins as and when required.\n, • Liaise with contractors on any PPM works instructed by Building Manager.\n, • General cover for Residents hosts as and when required.\n\n General Responsibilities \n\n • Act at all times in line with the Company Values, integrating these into all work practices.\n, • Participate in team, departmental and corporate project and planning processes as required.\n, • To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.\n, • To act as an ambassador for them in your conduct during working hours and in all contact with customers and third parties connected with the business.\n, • Support the Marketing Team to implement engaging community building events for residents\n, • To undertake any other duties as are reasonably requested from time to time.\n\n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

School AdministratorLocation: East LondonHours: Full-time (Monday-Friday)Salary: Competitive, dependent on experience \n We're looking for an organised, friendly, and proactive School Administrator to join a welcoming school in South East London. \n This is a fantastic opportunity for someone with strong administrative skills who enjoys working in a busy environment and making a positive contribution to the daily running of a school. \n Key Responsibilities \n\n • Managing the school reception and welcoming visitors, parents, and pupils.\n, • Answering telephone calls and responding to emails professionally.\n, • Maintaining accurate pupil records and school databases.\n, • Supporting attendance, admissions, and general school administration.\n, • Preparing letters, reports, and other documentation.\n, • Assisting with diary management, meetings, and events.\n, • Providing administrative support to the Senior Leadership Team and wider school staff.\n\n The Ideal Candidate Will Have \n\n • Previous administration experience (school experience is desirable but not essential).\n, • Excellent communication and customer service skills.\n, • Strong organisational skills with the ability to prioritise a busy workload.\n, • Good knowledge of Microsoft Office, particularly Word, Excel, and Outlook.\n, • Experience using school management systems such as Arbor, SIMS, or Bromcom is an advantage.\n, • A professional, approachable, and flexible attitude.\n\n What We Offer \n\n • A supportive and friendly working environment.\n, • Ongoing training and development opportunities.\n, • Competitive pay.\n, • Opportunity to work within a rewarding education setting.\n\n SafeguardingThe successful applicant will be subject to an enhanced DBS check and satisfactory references in line with safeguarding requirements. \n If you're an enthusiastic administrator looking for your next opportunity in education, we'd love to hear from you.

End User Support Analyst – Up to £40,000 – Permanent - London (5 Days Onsite) We have an exciting opportunity for an End User Support Analyst to join a dynamic IT Support team based in London. This is a hands-on role where you’ll act as a key point of contact for end users, delivering high-quality technical support and ensuring a smooth and efficient workplace technology experience.This role is ideal for someone with prior IT support experience who is keen to further develop their technical expertise within a fast-paced, customer-focused environment.Role Overview As part of the End User Compute team, you will be responsible for supporting the day-to-day delivery of IT services across the business. You will diagnose and resolve technical issues, manage service requests, and contribute to continuous improvements in IT support services.Key Responsibilities\n\n • Act as a primary point of contact for end user incidents and service requests\n, • Provide support across desktops, laptops, mobile devices, printers, telephony, and peripherals\n, • Troubleshoot and resolve issues, liaising with wider IT teams when required\n, • Manage tickets through ServiceNow, email, and telephone channels\n, • Ensure timely resolution of requests while maintaining clear communication with users\n, • Create and maintain accurate knowledge base documentation\n, • Support hardware and software maintenance, including break/fix tasks\n, • Manage hardware inventory and device lifecycle activities\n, • Administer system access, security, and anti-virus controls\n, • Support Joiners, Movers, and Leavers (JML) processes\n, • Build and configure end user devices\n, • Perform desk setups, office moves, and proactive meeting room checks\n, • Conduct site visits and provide on-site support where required\n, • Monitor trends and identify potential service improvements\n, • Contribute to ongoing service optimisation and best practice adoption\nWhat We’re Looking For\n\n, • Proven experience in an IT support or service desk environment\n, • Strong customer service mindset with a passion for delivering excellent user experiences\n, • Excellent communication skills (face-to-face, phone, and written)\n, • Strong troubleshooting and problem-solving abilities\n, • Ability to prioritise, multitask, and perform well under pressure\n, • A proactive, self-motivated approach with a willingness to learn\n, • Experience supporting Microsoft 365 applications\n, • Knowledge of collaboration tools such as Teams, SharePoint, OneDrive, and Exchange\n, • Familiarity with Active Directory (user and group administration)\n, • Ability to work effectively within structured processes and as part of a team\nTechnical Skills & Experience Experience or knowledge in the following areas is desirable:\n\n, • Active Directory & Microsoft Exchange (on-prem and O365)\n, • Microsoft Intune & Device Management\n, • Windows 10 / Windows 11 environments\n, • VMware\n, • Multi-Factor Authentication (e.g., Microsoft MFA, DUO)\n, • Apple devices and operating systems (MacOS, iOS)\n, • HP hardware\n, • Collaboration tools (Webex, Zoom, TeamViewer, Microsoft Teams)\n, • Basic networking or certifications (e.g., CCST)\n, • CUCM (Cisco Unified Communications Manager)\nWorking Arrangements\n\n, • Office-based role, Monday to Friday (5 days onsite in London)\n, • Participation in an on-call rota (1 week in 5, including weekends)\n, • Involvement in early and late shift rotations\n, • Occasional travel between sites (full clean driving licence required)\nEnd User Support Analyst – Up to £40,000 – Permanent - London (5 Days Onsite)

Service Desk Analyst (1st Line) \n London (NW6) \n Hybrid (3 days onsite, 2 days remote) | Occasional client travel \n Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role\n As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities\n\n • Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system\n, • Diagnose and resolve 1st line tickets within agreed target resolution times\n, • Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle\n, • Deliver outstanding customer service and a positive experience at all times\n, • Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes\n, • Liaise with third-party vendors and partners to resolve complex issues\n, • When required, take on the dispatch role — allocating incoming requests and balancing team workloads\nWhat We're Looking For\n\n, • Excellent customer service, telephone, and client-facing skills\n, • Previous experience providing IT support (1st line or helpdesk)\n, • Strong troubleshooting skills with Windows OS and Microsoft Office\n, • Hands-on experience (or solid understanding) of Active Directory, Group Policy, DNS, Office 365, and SharePoint\n, • A keen interest in networking technologies\n, • Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.)\n, • Clear verbal and written communication skills — able to explain technical issues to users of all skill levels\n, • A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study\n, • Strong team player who is also highly self-motivated\n, • Calm, professional approach when dealing with difficult or demanding situations\nWhat We Offer\n\n, • Hybrid working arrangement (3 days a week office, 2 days remote)\n, • Opportunity to work with a variety of clients across different industries\n, • A supportive, enterprising team environment that values performance, service, and continuous improvement\n, • Occasional travel to client sites for hands-on support\n\n If you're a customer-focused IT professional who loves troubleshooting, helping people, and growing your technical skills, we'd love to hear from you. \n Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.

Service Desk Engineer – 3-month contract – London \n My Banking client looking for a customer-focused Service Desk Engineer to join a busy IT support team, providing high-quality first-line technical support to end users. This role is ideal for someone who enjoys troubleshooting issues, delivering excellent customer service, and resolving incidents quickly while meeting agreed service levels. \n You'll be the first point of contact for IT support, handling a combination of telephone calls, walk-up requests and service tickets, ensuring users receive a professional and efficient support experience. \n Required Skills & Experience from the Service Desk Engineer: \n\n • Previous experience in a 1st Line Support or Service Desk Engineer role.\n, • Proactive and eager Engineer that can bring loads of energy to the team.\n, • Microsoft 365 administration and support.\n, • Active Directory user and group administration.\n, • Microsoft Entra ID (Azure Active Directory).\n, • Developing and following operational procedures\n, • Microsoft Intune device management.\n, • User account management, password resets and access provisioning.\n, • Joiners, Movers and Leavers processes.\n, • Troubleshooting Wi-Fi, LAN and network connectivity issues.\n, • Printer support and troubleshooting.\n, • Strong experience working within a ticket management system.\n, • Excellent troubleshooting and problem-solving skills.\n, • Experience escalating incidents appropriately while maintaining ownership of tickets.\n, • Strong communication and customer service skills.\n\n The Service Desk Engineer is required onsite in Central London, 5 days a week. \n Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. \n Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). \n For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

The role Maintenance Surveyor \n We are looking for a Maintenance Surveyor to join our Direct Services Team. \n The primary function of the Maintenance Surveyor role is to provide a responsive surveying service for Southern Housing. \n You will ensure that all Southern Housing-owned and managed properties are maintained to the highest possible standards and that all statutory and regulatory requirements are met. You will ensure staff, residents, leaseholders, managing agencies and property owners are provided with a high standard of service. \n The role is based across Tower Hamlets Maintenance Surveyor \n For this role you will need a full clean UK driving License. Maintenance Surveyor \n What you’ll be doing Maintenance Surveyor \n\n • To undertake the management of responsive repairs by site inspections, including taking corrective action where necessary and reporting regularly to the Contract Manager on progress.\n, • To analyse and assess building defects, provide remedial proposals, and prepare specifications for remedial repairs. To ensure specifications are to a high standard of detail and meet current legislative standards.\n, • To obtain, where necessary, quotations and estimates in accordance with our procurement procedures.\n, • To maintain communication and consultation to the highest possible standard of customer care with internal and external stakeholders.\n, • To ensure work is carried out within the budgets and value for money is achieved, through scrutinising quotations, variation requests and proposed specifications.\n, • Respond to residents' enquiries and communicate updates on cases you are overseeing via telephone, email and text message.\n\n What you’ll need Maintenance Surveyor \n Experience as a building surveyor in a maintenance environment, carrying out pre, mid and post inspections. \n Knowledge of relevant and current codes of practice, building regulations, health and safety legislation, standards, and materials. \n Knowledge of construction and design-related defects and how to avoid them. \n Knowledge of procurement law and different forms of contract. \n Knowledge of contract management.

School Administrator (Reception) \n Primary School | Waltham Forest \n September 2026 Start \n £115-£120 per day (PAYE) \n \n Tradewind Recruitment is working with a friendly Primary School in Waltham Forest to recruit a reliable and organised School Administrator to join the reception team from September 2026. \n \n This is an excellent opportunity for an experienced school administrator who enjoys working in a busy school environment and providing excellent customer service. The successful candidate will be the first point of contact for pupils, parents, visitors and staff, helping to ensure the school office runs smoothly each day. \n \n The role includes welcoming visitors, answering telephone calls and emails, following all school safeguarding and visitor procedures, and providing a professional and friendly reception service. The successful candidate will also update daily attendance, maintain accurate pupil records, manage healthcare plans, support new pupil admissions, and carry out a range of general administrative duties, including typing letters, managing post and responding to emails. \n \n To be considered for this role, candidates must have previous experience working as a School Administrator within a school setting and be confident using the SIMS management system. Strong organisational skills, excellent communication and the ability to manage a busy workload are essential. Applicants should be confident using Microsoft Office and able to work effectively as part of a supportive office team. \n \n The school offers a welcoming and supportive working environment where staff are valued and work together to provide the best possible experience for pupils, families and visitors. \n \n This is a full-time position starting in September 2026, offering a competitive daily rate of £115-£120 PAYE. \n \n To apply for this exciting opportunity, please send an up-to-date CV to . \n \n Tradewind Recruitment is committed to safeguarding and promoting the welfare of children and expects all applicants to share this commitment. All appointments are subject to satisfactory pre-employment checks, including an enhanced DBS check and satisfactory references.

Service Desk Engineer (2nd Line) \n London (North London) \n Hybrid (3 days onsite, 2 days remote) | Occasional client travel \n Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role\n As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities\n\n • Respond promptly to technical support requests via phone, email, and ticketing system\n, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times\n, • Provide face-to-face technical support through pre-scheduled client site visits\n, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle\n, • Keep clients and their IT teams regularly updated on ticket progress\n, • Identify recurring issues and contribute to permanent solutions\n, • Create and maintain technical documentation and knowledge base articles\n, • Deliver excellent customer service and a positive support experience at all times\n, • Manage your own ticket queue, triage effectively, and escalate where necessary\n, • Liaise with third-party vendors and partners to resolve complex issues\n, • Support, mentor, train, and develop the 1st Line Service Desk Analysts\n, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team\n, • Achieve relevant Microsoft and technical certifications\nWhat We’re Looking For\n\n, • Excellent customer service, telephone, and client-facing skills\n, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable)\n, • Proven experience attending client sites and delivering face-to-face support\n, • Strong troubleshooting and support experience in the following technologies:\n, • Windows Server (on-premise and Azure)\n, • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint\n, • Microsoft Exchange\n, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere)\n, • Backup and Disaster Recovery solutions\n, • Cyber-security tools and concepts (EDR, MFA, AV, incident response)\n, • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers)\n, • Windows OS, macOS, and Microsoft Office\n, • Mobile device configuration and support\n, • Ability to configure, administer, and support both Windows and macOS devices\n, • Solid understanding of the cyber threat landscape and security best practices\n, • Proactive mindset with the ability to anticipate and prevent issues\n, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels\n, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects\n, • Strong team player who is also highly self-motivated\n, • Calm and professional approach when dealing with difficult or demanding situations\n, • Full UK driving licence\nWhat We Offer\n\n, • Hybrid working (3 days onsite, 2 days remote)\n, • Varied and interesting workload across multiple client environments\n, • Opportunities to develop your technical skills and gain certifications\n, • A supportive, collaborative team that values excellence in service delivery\n\n If you’re a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we’d love to hear from you.

Enrolment OfficerRegister Your Interest for September Opportunities – Further Education Colleges\n Location: South London Colleges - Lewisham, Southwark, Canary Wharf HE Centre Contract: Temporary, Bank Hours: Full-time and Part-time Opportunities Available Recruitment Partner: The Supply Register (Managed Service Partner) Register Now for September Enrolment Opportunities\n The Supply Register is proud to partner with Further Education colleges across South London to build a talent pool of enthusiastic and organised Enrolment Officers ahead of the busy September enrolment period. \n This is a speculative recruitment campaign, giving candidates the opportunity to register their interest in upcoming vacancies before they become available. As colleges prepare for the new academic year, we're looking to connect with individuals who are ready to support learners during one of the busiest and most important times of the college calendar. \n Whether you're an experienced Enrolment Officer, Admissions Officer, Student Services Administrator, or come from a strong customer service or administrative background, we'd love to hear from you. About the Role\n As an Enrolment Officer, you'll be at the heart of the student journey, helping learners successfully enrol onto their chosen courses and ensuring they receive a welcoming, professional, and efficient experience from day one. \n Your responsibilities may include: \n\n • Welcoming prospective and returning students during enrolment and registration.\n, • Supporting learners with completing enrolment documentation and applications.\n, • Verifying student information and eligibility in line with college procedures.\n, • Providing accurate information on courses, funding, student services, and college policies.\n, • Maintaining accurate student records using college management systems.\n, • Liaising with curriculum teams, admissions staff, and student support services to ensure a seamless enrolment process.\n, • Responding to enquiries via telephone, email, and face-to-face.\n, • Supporting enrolment events, open days, and peak registration periods.\n, • Completing administrative tasks accurately while ensuring compliance with GDPR and college policies.\nWhat We're Looking For\n We're keen to hear from: \n\n • Experienced Enrolment Officers or Admissions Administrators.\n, • Student Services or College Administrators.\n, • Candidates with strong customer service and administration experience looking to work within Further Education.\nEssential\n\n, • Previous experience in an administrative or customer-facing role.\n, • Excellent communication and interpersonal skills.\n, • Strong organisational skills with excellent attention to detail.\n, • The ability to work efficiently in a fast-paced environment and manage competing priorities.\n, • Confident IT skills, including Microsoft Office and experience using databases or student record systems.\n, • A professional, approachable, and learner-focused attitude.\nDesirable\n\n, • Previous experience within a Further or Higher Education environment.\n, • Knowledge of admissions, enrolment, or student records processes.\n, • Experience using student management systems such as ProSolution, EBS, or similar.\n, • Understanding of funding eligibility and enrolment compliance requirements.\nWhy Register with The Supply Register?\n By joining our talent pool ahead of September, you'll benefit from: \n\n • Early consideration for upcoming enrolment opportunities across our partner colleges.\n, • Flexible temporary, bank, and permanent opportunities.\n, • Competitive rates of pay with weekly payroll.\n, • Ongoing support from a dedicated education recruitment consultant.\n, • Access to professional development opportunities.\n, • The chance to play a vital role in helping learners begin their educational journey.\nSafeguarding\n The Supply Register and our partner colleges are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All appointments are subject to satisfactory pre-employment checks, including an Enhanced DBS check, references, and other screening in line with statutory guidance. Register Your Interest Today\n If you're passionate about delivering excellent customer service and supporting learners as they take the next step in their education, we'd love to hear from you. \n Register your interest today by applying through The Supply Register. We'll be in touch as suitable opportunities become available ahead of the September intake, matching your skills, experience, and availability with vacancies across our Further Education college network.

1st Line Support Engineer \n Location: South London \n Salary: £26,000 + Benefits \n My client, a well-established and growing organisation based in South London, is looking to add a 1st Line Support Engineer to its IT team. This is an excellent opportunity for someone looking to build a long-term career in IT with a company that has created a really friendly and sociable working environment. \n As a 1st Line Support Engineer, you'll be joining a supportive team where you'll receive ongoing training, gain exposure to a wide range of technologies and develop your technical skills in a hands-on environment. The business has multiple offices across the UK, giving you the opportunity to broaden your experience and occasionally visit other locations. \n This role is ideal for someone at the beginning of their IT career who has a solid foundation in IT support, whether that's through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience. You'll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge. \n Role: \n\n • Providing 1st Line IT support to internal users via telephone, email and face-to-face.\n, • Logging, managing and resolving IT support tickets.\n, • Supporting Microsoft 365 applications including Outlook and Teams.\n, • Managing user accounts, passwords and permissions through Active Directory.\n, • Troubleshooting Windows desktop, hardware, software and printer issues.\n, • Assisting with basic network troubleshooting.\n, • Escalating more complex technical issues to senior engineers where required.\n, • Producing and updating IT documentation where appropriate.\n\n Technical Experience: \n The ideal candidate will have hands-on experience with: \n\n • Microsoft 365 / Office 365\n, • Active Directory\n, • Windows Desktop Support\n, • Basic Networking (DNS, DHCP, TCP/IP)\n, • Hardware & Printer Support\n, • Service Desk / IT Support experience\n\n About You: \n\n • 1-2 years' experience within an IT Support or Service Desk environment (or equivalent).\n, • A genuine passion for technology and providing excellent customer service.\n, • Strong communication skills and a friendly, professional approach.\n, • A proactive attitude with a willingness to learn and develop.\n, • Comfortable working both independently and as part of a team.\n\n What's On Offer: \n\n • Ongoing training and mentoring.\n, • Exposure to a wide range of Microsoft technologies.\n, • Opportunity to visit other UK offices.\n, • Hybrid working available after successful completion of probation.\n, • Supportive and collaborative team environment.\n\n Please note: this role does not offer visa sponsorship. \n Key Words: \n 1st Line Support, Service Desk Analyst, IT Support Engineer, Microsoft 365, Office 365, Active Directory, Windows, Troubleshooting \n

Our client, a well-established international logistics business, is seeking an International Freight Operations Coordinator to join their friendly and supportive team. \n This is a varied position that will involve supporting international freight operations, including import and export documentation, customs processes, shipment coordination, customer reporting, and general operational administration. \n The business is open to considering candidates with export experience who are looking to develop their skills across a broader logistics and freight operations function over time. \n Working Hours: Monday to Friday, 9:00am – 5:30pmBenefits to include: 25 days holiday plus bank holidays and the chance to work within a small, friendly, and fun team environment. \n Key Responsibilities \n\n • Prepare and manage export documentation for international shipments.\n, • Complete customs entries accurately and in accordance with current regulations.\n, • Liaise with carriers, customs authorities, and third-party providers to ensure shipments move efficiently and compliantly.\n, • Produce KPI packs and operational performance reports.\n, • Support the day-to-day coordination of international freight movements.\n, • Respond to customer and supplier enquiries via telephone and email.\n, • Maintain accurate operational records and documentation.\n, • Provide general administrative support to the International Operations team.\n, • Assist with both import and export activities as required.\n\n Skills & Experience Required \n\n • Previous experience within freight forwarding, logistics, customs, or international operations.\n, • Experience completing customs entries is essential.\n, • Experience preparing export documentation for international shipments.\n, • Good understanding of international shipping processes and customs requirements.\n, • Strong organisational skills with excellent attention to detail.\n, • Proficient in Microsoft Office applications, particularly Excel.\n, • Excellent communication and customer service skills.\n, • Ability to prioritise tasks, work independently, and manage workloads effectively.\n, • Positive, proactive, and eager to develop.\n\n Why Apply? \n This is an excellent opportunity to join a growing logistics business offering a broad and varied role with exposure to multiple areas of international freight operations. The successful candidate will benefit from working within a close-knit and enjoyable team environment, while developing their skills and building a long-term career within the freight and logistics industry.

Freightserve recruitment are looking for a Internal Sales Executive for a niche sector Freight Forwarder based in the Sunbury on Thames area. \n About the Role:- \n Reporting to the Business Manager, the post holder will be a key individual in the proactive sales function. A team player who has daily contact with Clients, Overseas Offices, Partners, Airlines and other departments to fulfil service requirements. The post holder will proactively promote services and products. The jobholder is responsible for high levels of customer service, to ensure all instructions and questions received from clients, suppliers and other departments are dealt with in a timely and professional manner. \n Responsibilities:- \n\n • Clients Sales calls by telephone initially, ultimately undertaking face to face sales meetings\n, • Build strong working relationships with current & potential clients\n, • Produce quotations and client follow up\n, • Ensure all quotations are profitable\n, • Promote customer service excellence\n, • Act in a professional and friendly manner at all times\n, • Proactively search for new and potential clients\n, • Assist the Business Manager with business development Administration\n, • Use Excel & internal systems to provide quotations for clients\n, • Completion of client visit and follow-up reports\n, • Build a good understanding of services provided by their overseas offices & partners\n\n Experience Required:- \n\n • Attributes Detailed experience of Microsoft Excel, Word & PowerPoint, plus excellent communications skills at all levels.\n, • Ability to motivate, promote commitment and strong work ethic.\n, • An outgoing personality with a strong desire and commitment to achieve results.\n, • The post holder will have a pro-active approach to sales through cold calling potential clients and successfully managing existing customer relationships.\n, • Undertake ongoing professional training, to set an example through personal commitment to high levels of service and have a flexible and hands on approach to tasks\n\n Working hours are Monday - Friday 9-5.30pm \n As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Business Development & Client Relationship Executive \n Location: Borehamwood, Hertfordshire (Office-Based)Hours: Monday–Friday, 9:00am–5:30pmJob Type: Full-Time, Permanent \n Are you a confident communicator who enjoys building relationships and delivering excellent customer service? We are seeking a motivated and professional individual to join a growing, customer-focused business in a varied role that combines client engagement, business development, and administration. \n Full training is provided, making this an excellent opportunity for someone with strong people skills, a positive attitude, and good IT proficiency who is looking to develop their career. \n Key Responsibilities \n\n • Identify and generate new business opportunities through outbound calls and lead generation activities\n, • Contact and onboard new clients\n, • Research and develop potential prospects using internal systems and other sources\n, • Liaise with suppliers to obtain competitive pricing and negotiate discounts where appropriate\n, • Build and maintain strong relationships with existing customers\n, • Proactively grow customer accounts and increase ongoing business revenue\n, • Deliver exceptional account management and customer service\n, • Ensure client expectations are consistently met and exceeded\n, • Complete administrative tasks accurately and efficiently\n\n About You \n\n • Excellent communication and interpersonal skills\n, • Confident and professional telephone manner\n, • Strong computer and IT skills\n, • Well-organised with good attention to detail\n, • Self-motivated with a proactive approach\n, • Flexible, positive, and willing to learn\n, • Previous experience in sales, business development, customer service, account management, or a similar client-facing role would be advantageous\n\n Salary & Benefits \n\n • Salary: Circa £30,000 DOE plus uncapped commission\n, • Commission paid on customer turnover, with ongoing earning potential from retained accounts\n, • Significant earning potential for high performers\n, • 25 days annual leave plus bank holidays\n, • Additional annual leave entitlement awarded for each completed year of service\n, • Full training and ongoing career development\n, • Supportive and friendly team environment\n\n If you are looking for a rewarding opportunity with excellent earning potential and career progression, we would love to hear from you. Apply today to find out more.

Inside Sales Executive \n Location: Erith (relocating to Dartford by the end of the year)Salary: £32,000 - £35,000 + Excellent Bonus Scheme \n Are you a confident sales professional who enjoys building relationships, converting opportunities into orders, and delivering outstanding customer service? \n We're recruiting for a growing electrical distribution business that's part of a successful international group, offering excellent long-term career opportunities. You'll be joining a supportive, welcoming team where collaboration is valued and employees are encouraged to develop and succeed. \n Why Join? \n\n • Quarterly bonus scheme\n, • Additional monthly incentives (£150 - £250 is regularly achievable)\n, • Genuine career progression within a growing international business\n, • Comprehensive two-week induction and ongoing training\n, • Friendly, supportive team with excellent staff retention\n, • Pension scheme\n, • Death in Service benefit\n, • Discounted private healthcare\n, • 23 days holiday plus bank holidays (with three days reserved for Christmas shutdown), increasing to 25 days after five years' service\n\n Responsibilities of an Inside Sales Executive: \n\n • Respond to customer enquiries via phone and email, providing product advice and commercial quotations.\n, • Process customer quotations and proactively follow them through to conversion.\n, • Manage and grow a portfolio of existing customer accounts.\n, • Build strong relationships with customers to maximise sales opportunities.\n, • Process customer orders accurately and efficiently.\n, • Handle a high volume of quotations and enquiries in a fast-paced environment.\n, • Identify upselling and cross-selling opportunities across products and services.\n, • Carry out warm outbound calls to existing and lapsed customers while managing inbound enquiries.\n, • Maintain accurate customer records using Salesforce CRM.\n\n Requirements of an Inside Sales Executive: \n\n • Previous experience in an internal sales, account management or sales support role.\n, • A proven track record of converting quotations into sales.\n, • Experience managing customer accounts and developing long-term relationships.\n, • Experience within electrical distribution would be highly advantageous.\n, • Strong communication skills with a professional and confident telephone manner.\n, • Experience using CRM systems (Salesforce experience is desirable).\n, • Good Microsoft Office skills.\n, • Highly organised with the ability to manage multiple priorities.\n, • A positive, energetic and enthusiastic personality with a genuine passion for sales.\n, • Self-motivated with the ability to work both independently and as part of a collaborative team.\n

If you are looking for a role where no two days are the same and where making a difference is an everyday occurrence, then please read on.. \n We are recruiting an candidates with great Customer Service skills. The job title will be Assistance Coordinator, and you will join our Healix Government (HMG) Contract team, based in Esher. \n Healix has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision. \n As a result we have an impressive list of clients – ranging from governments, broadcasters, NGOs to international corporations, major insurers and more. \n We offer a welcoming, friendly and supportive working environment. At Healix, we truly believe that ‘our people’ are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. \n \n In this role, the main purpose is to: \n\n • Provide a proactive and timely, remote medical assistance service to UK government employees and dependants based overseas, with a strong focus on customer service.\n, • Anticipate and seek to resolve problems before they occur. Offer solutions and resolutions which work for the members, the clients and Healix.\n\n We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch to discuss the further. \n Hours: \n\n • 4 days per week giving a week total of 36 hours\n, • full-time shift basis including weekends and in line with business requirements.\n, • The shift times vary between 8am and 10pm, with a 30 min lunch break. \n\n About The Role \n KEY ACTIVITIES AND RESPONSIBILITIES \n • Handle all calls with empathy and customer focus. Identify what the Member needs through effective questioning and listening. Accurately document phone calls. \n • Ensure written communication is accurate, concise and relevant and that actions and notes in the Case Management System are easy to follow and show a clear plan. . \n • Formulate a plan of care with the support of the medical team and provide appropriate guarantee of payments on behalf of HMG staff and their dependants. \n • Monitor on-going cases taking account the medical team’s case direction to ensure that appropriate support is provided, while taking into account local facilities available, patient requirements and cost of care. \n \n The ideal candidate will have good case management skills, showing understanding of medical matters involved, and applying knowledge of HMG policies to case manage effectively. \n REQUIRED SKILLS AND EXPERIENCE \n We are looking for a candidate who has: \n • Previous experience working in a telephone based or face to face customer service role (desired). \n • The ability to be responsive and empathetic to the needs of others and offer effective solutions. \n • The ability to communicate professionally, employing excellent listening skills. \n • Excellent written and verbal skills and empathetic listening skills and is able to speak and write English to a native level. \n • The ability to appreciate the differing requirements of members, the welfare team, and clients to effectively case manage. \n • Ability to liaise effectively with all members of the wider team and clients to proactively move cases forward. \n \n Foreign language skills are not required but are an advantage. \n \n Required Criteria \n\n • Early, middle and late shift pattern, Monday to Sunday, including Bank Holidays\n, • Ability to commute to the Esher office\n, • English communication skills, both verbal and written, to native standard\n, • Problem solving, managing priorities and ability to cope working under pressure\n\n Desired Criteria \n\n • Foreign, European languages\n, • Previous experience in customer services, ideally in travel industry or in medical assistance\n\n Skills Needed \n \n Company Culture \n \n Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. \n Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. \n Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. \n We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. \n Company Benefits \n Commitment to career development \n We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. \n We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. \n Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities \n Salary \n Starting from £27,000.00 per year

The Receptionist & School Administrator is a key member of the School's administrative team, providing a professional, efficient and welcoming front-of-house service while supporting the day-to-day operation of School. \n As the first point of contact for pupils, parents, visitors and external agencies, the postholder will ensure an exceptional reception service while providing high-quality administrative support across attendance, admissions, first aid, school information systems, school communications and general school operations. \n The role requires an organised, proactive and personable individual who enjoys working in a fast-paced environment, can manage multiple priorities and is committed to supporting the smooth running of the School. \n Main Duties and Responsibilities Reception & Front of House \n\n • Be the first point of contact for visitors, parents, pupils, contractors and external agencies.\n, • Provide a warm, professional and welcoming reception service.\n, • Answer and direct telephone calls, emails and general enquiries.\n, • Manage visitor sign-in procedures, ensuring safeguarding procedures are followed at all times.\n, • Receive, distribute and organise incoming post and deliveries.\n, • Maintain a tidy, welcoming and professional reception area.\n, • Prepare meeting rooms and refreshments when required.\nSchool Administration \n\n, • Provide high-quality administrative support to the Headteacher, Executive Assistant and Senior Leadership Team.\n, • Manage and prepare the daily bulletin\n, • Draft correspondence, letters, newsletters and school communications.\n, • Take minutes during meetings where required.\n, • Maintain confidential records in accordance with GDPR.\n, • Support school projects and ensure administrative deadlines are met.\n, • Assist with recruitment administration and safer recruitment processes.\n, • Support management of office and first aid supplies.\n, • Support the organisation of school events, parents' evenings, open mornings, educational visits and whole-school activities.\n, • Coordinate NHS vaccination programmes and maintain associated records.\n, • Liaise professionally with pupils, parents, Local Authorities and external agencies.\n, • Provide cover and support colleagues during busy periods.\n, • Produce a b-weekly newsletter\nManagement Information Systems (Arbor) \n\n, • Maintain accurate pupil, staff and attendance records using Arbor.\n, • Support the administration of OpenApply where required.\n, • Set up new pupils and staff on Arbor.\n, • Assist with the annual Arbor rollover and preparation for the new academic year.\n, • Produce reports and data for senior leaders.\n, • Ensure school information is accurate, secure and GDPR compliant.\nAdmissions Administration \n Working closely with the Executive Assistant and Headteacher: \n\n • Support pupil admissions from enquiry through to enrolment.\n, • Maintain accurate admissions records within Arbor and OpenApply.\n, • Support preparation of admissions correspondence and joining documentation.\n, • Liaise with previous schools, Local Authorities and external professionals to obtain records.\n, • Assist with onboarding new pupils and maintaining admissions documentation.\nAttendance \n\n, • Lead the school's daily attendance and punctuality procedures.\n, • Ensure class registers are completed accurately and on time.\n, • Follow up missing registers with teaching staff.\n, • Contact parents regarding unexplained absences.\n, • Produce attendance reports and identify trends.\n, • Support attendance meetings and maintain accurate attendance records.\nFirst Aid \n\n, • Coordinate the day-to-day administration of first aid across the School.\n, • Administer first aid where appropriately trained.\n, • Maintain accurate accident, incident and treatment records.\n, • Monitor accident trends and report concerns to the Senior Leadership Team.\n, • Ensure first aid supplies, grab bags and emergency medication remain fully stocked and compliant.\n, • Coordinate the safe administration and storage of medication in accordance with school policy.\nAcademic Administration \n\n, • Support the school's reporting process.\n, • Assist with maintaining academic calendars and key school dates.\n, • Support teaching staff with pupil information and reporting.\n, • Assist with examination administration and the uploading of examination results to Arbor where required.\n, • Support parent consultation meetings\nGeneral Responsibilities \n\n, • Attend staff meetings, training and INSET days as required.\n, • Maintain confidentiality and comply with GDPR requirements.\n, • Promote and safeguard the welfare of children and young people.\n, • Work flexibly to support the operational needs of the school.\n, • Undertake any other reasonable duties appropriate to the level of the role.\n\n Person Specification Essential \n\n • Experience in a receptionist, administration, PA or school administration role.\n, • Excellent organisational and time management skills.\n, • Outstanding written and verbal communication skills.\n, • Warm, professional and approachable manner.\n, • Excellent attention to detail.\n, • Strong IT skills.\n, • Experience using Google Workspace within a professional environment.\n, • Ability to learn and confidently use Arbor and other school systems.\n, • Ability to prioritise competing demands.\n, • Ability to maintain confidentiality at all times.\n, • Current First Aid at Work qualification (or willingness to undertake training).\nDesirable \n\n, • Experience using Arbor or another School Management Information System (MIS).\n, • Experience using OpenApply or a similar admissions platform.\n, • Experience of admissions administration and pupil onboarding.\nPersonal Qualities \n The successful candidate will demonstrate: \n\n • Exceptional organisational skills.\n, • A calm and professional approach under pressure.\n, • Initiative and excellent problem-solving ability.\n, • Flexibility and adaptability.\n, • Strong interpersonal and customer service skills.\n, • A collaborative and positive attitude.\n, • Commitment to safeguarding and promoting the welfare of children.\n, • Pride in delivering an outstanding service to pupils, parents and colleagues.\n\n

Customer Service Advisor – French Speaking \n Location: Greenford, West London (office-based) \n Salary: £35,000+ DOE \n Hours: Full-time \n \n A well-established international manufacturer and distributor is seeking a French-speaking Customer Service Advisor to join its busy European Customer Service team based in Greenford. Operating across Europe, Africa and the Middle East, the business supplies customers globally from its UK manufacturing and distribution operation. \n This is an excellent opportunity for an experienced customer service professional looking to join a stable and growing organisation with genuine long-term career prospects. \n \n The Role \n Working as part of an established team of customer service professionals, you will act as a key point of contact for customers across multiple international markets, managing orders and enquiries while ensuring an outstanding level of service. \n \n Key Responsibilities \n\n • Managing customer enquiries via telephone and email.\n, • Processing customer orders and ensuring accurate delivery information is provided.\n, • Preparing quotations and responding to product availability requests.\n, • Liaising with internal departments including warehouse, production, logistics and sales teams.\n, • Resolving customer issues and ensuring timely follow-up.\n, • Maintaining accurate customer and order records within internal systems.\n, • Supporting customers across European and international markets.\n, • Building strong relationships with existing customers and stakeholders.\n\n \n Requirements \n\n • Fluent French language skills (written and spoken) – essential.\n, • Additional European language skills would be advantageous.\n, • Previous experience in a customer service, customer support, sales support or order processing position.\n, • Strong communication and relationship-building skills.\n, • Intermediate Microsoft Excel skills.\n, • Experience using ERP, order management or customer service systems (Oracle experience is beneficial but not essential).\n, • Highly organised with excellent attention to detail.\n, • Ability to work effectively in a fast-paced office environment.\n, • Manufacturing, logistics, distribution or technical product experience would be advantageous but is not required.\n\n \n Working Hours \n\n • Monday to Thursday: 8:00am – 5:00pm\n, • Friday: 8:00am – 12:00pm\n, • Occasional Friday afternoon cover required on a rota basis, paid as overtime.\n\n \n Benefits \n\n • Competitive salary dependent on experience.\n, • Paid overtime opportunities.\n, • Company pension scheme.\n, • Generous holiday entitlement.\n, • On-site parking.\n, • Long-term career development opportunities.\n, • Stable, successful international business.\n, • Friendly and supportive team environment.\n\n \n Please note: This is a fully office-based position in Greenford. Due to the location, applicants should be within a reasonable commuting distance of the site. \n

Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures Make suggestions for developing procedures to improve service delivery , customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To liaise with SMPP on financial issues and use the council's ledger To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office. This role of Parking Appeals officer will pay between £21.41 via umbrella Hybrid working available. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level* Previous Parking industry experience is essential for all parking vacancies

Airline Reservations & Groups Consultant Wanted !! \n Do you have experience of working for an airline and looking for a new challenge. \n Key Responsibilities \n\n • Group sales and reservations handling\n, • Taking reservations calls from both direct passengers and trade partners\n, • Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)\n, • Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines\n, • Daily and monthly airlines sales reports and reconciliation\n, • Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.\n, • Taking calls from passengers and dealing with all aspects of customer service\n, • Taking calls from Travel Agents & Tour operators\n, • Occasional face to face dealing with passengers\n\n Experience: \n\n • Minimum two years' experience in an airline reservations role\n, • GDS knowledge preferably Sabre\n, • Knowledge of fares and ticketing an advantage\n, • Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash\n, • Ability to work under pressure\n, • Excellent telephone manner\n, • Ability to work as part of a team\n\n Personal qualities: \n\n • Must be customer focused, well presented, and well spoken\n, • Good time management and organisational skills\n, • Must be professional whilst under pressure\n, • Excellent attention to detail\n, • Brilliant telephone manner\n, • Ability to work under pressure\n, • Flexibility\n\n Package \n\n • Up to £28,000\n, • Full time office based role\n, • Monday - Friday working (8 hour shift)\n, • Travel benefits\n\n Interested please email or apply here now \n

Job Title: Account Manager - FCA Regulated Financial Services \n Location: Watford, Hertfordshire \n Salary: £26,500 Guaranteed Base Salary + OTE £35K-£38K \n Performance-Based Commission, Fast-Track Progression into Senior Account Manager (Retention) with up to base and commission combine £60K-£65K+ \n Job type: Full time, Permanent \n The Opportunity \n Most companies talk about progression. At Fortrade, your numbers do the talking. \n We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. \n We are growing and we are looking for people who want to grow with us - not just fill a seat. \n What You Will Do \n You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: \n\n • Build genuine relationships with clients over the phone and by email\n, • Provide clear, fair information on our products, platform and educational services\n, • Support clients through to creating and activating their live account\n\n No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. \n The Growth Path \n This is where it gets interesting. \n Start as an Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. \n The timeline is yours to control. We have seen it happen in four months. \n What You Can Earn \n Account Manager: Up to £35,000 - £38,000 \n Senior Account Manager: Up to £60,000 - £65,000 \n Commission is performance-based and in line with responsible practices. Where you land depends entirely on your results. \n What We Are Looking For \n\n • A natural communicator - someone people warm to quickly\n, • Resilience under pressure. Not every call goes your way\n, • Hunger to grow, not just to start\n, • Coachable - the system works if you work it\n, • Professional telephone manner and strong written communication\n, • Commitment to ethical conduct and FCA compliance standards\n\n No finance degree needed. Attitude and drive will take you further here than any qualification. \n What You Get \n\n • One week fully paid in-house training before you take a single call\n, • Performance-based commission from your first conversion\n, • Weekly and monthly incentives - when the team hits the target, the team goes for lunch\n, • Annual salary review\n, • Fast-track progression - based entirely on performance\n, • Contributory pension after 3 months\n, • Employee Assistance Programme - free wellbeing support for you and your family\n, • Annual eye test\n, • Complimentary snacks and coffee\n, • Free on-site parking\n\n If your numbers talk, we will listen. \n Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. \n Please click APPLY to submit your CV for this role. \n Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.

Credit Control Analyst \n Location: Finchley CentralHours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)Reporting to: Credit Control Supervisor \n Salary: £32k to £35k per annum depending on experience \n The Role \n Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries. \n Key Responsibilities \n Document Review & Administration \n\n • Review leases, deeds, and title documents to extract key information\n, • Obtain and check HM Land Registry documents\n, • Prepare case files and supporting documentation where required\n, • Liaise with solicitors, managing agents, and internal teams on queries\n\n Credit Control & Data Management \n\n • Identify aged debt accounts and manage them through the arrears process\n, • Review historical debt, completion statements, and apportionments\n, • Carry out credit control tasks including issuing demands, reminders, and statements\n, • Maintain and update internal databases and systems\n, • Reconcile data, investigate discrepancies, and escalate where required\n\n Customer Service & Communication \n\n • Respond to queries relating to accounts, arrears, and payments\n, • Handle inbound calls from customers regarding payments and account queries\n, • Draft clear, professional written communications\n, • Deliver high levels of customer service at all times\n\n Team Support & Process Improvement \n\n • Support the team during peak workloads\n, • Assist with reporting and projects using Excel and internal systems\n, • Contribute to process improvements and workflow efficiencies\n, • Adapt to new procedures and support knowledge sharing\n\n Skills & Experience (Essential) \n\n • Experience in credit control or an accounting-related environment\n, • Strong organisational and multitasking skills\n, • Ability to work under pressure and meet deadlines\n, • Intermediate MS Word and Excel skills\n, • Excellent numerical, written, and verbal communication skills\n, • High attention to detail and accuracy\n, • Strong customer service and telephone skills\n, • Ability to investigate issues and use initiative\n, • Professional, reliable, and team-oriented approach\n\n Desirable \n\n • Experience with debt recovery processes\n, • Studying toward AAT, ACCA, CIMA, or similar\n, • Experience using Qube (or similar systems)\n, • Interest in developing within a credit control or finance function\n\n A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.

Customer Service Administrator \n We are working with an established and market-leading, independent supply and distribution company who work with Nationwide clients. \n Due to business demands they are seeking an additional member of staff to work in their busy customer service team. \n\n • £25,500 - £27,500\n, • Based in Chessington\n, • Free onsite parking\n\n Key Responsibilities: \n\n • Liaising with customers via telephone, email or face to face\n, • Taking details of orders and inputting information accurately onto the inhouse database\n, • Advising on availability of stock and delivery dates\n, • Building and maintaining excellent working relationships with customers and colleagues\n, • Provide and demonstrate high levels of customer service at all times\n\n Person Specification: \n\n • Previous Administration and customer service skills\n, • Possess excellent communication Skills\n, • Be numerate and literate\n, • Have excellent PC Skills\n, • Be able to work either on your own or as part of a team\n, • Ability to act in a calm and professional manner at all times\n, • Proactive, and positive, with a ‘can-do attitude\n, • Have a flexible approach to work and changing circumstances\n, • Ability to multitask\n\n \n Additional Information: \n\n • Working hours 08.00 – 5.00 pm Monday – Friday\n, • 31 Days Holiday including bank holidays and the Christmas shutdown\n, • Pension scheme/auto-enrolment.\n, • Career progression\n, • Onsite parking\n, • Close to the public transport network\n\n \n Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! \n Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. \n By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Internal Sales Support Coordinator Location: South West London (This role is based in an office at this location) Salary: up to £40,000 per annum plus bonus for fully qualified candidate The company is an industry-leading manufacturer of customised lighting fixtures for the specification market. The Role They are currently seeking an Internal |Sales Support Coordinator to be based in their offices in SW London. The role involves control of sales related tasks for the office as well as responsibility for providing administrative sales support to the sales/project manager. Duties Include, but are not limited to: Supporting Sales staff with organisation of existing and potential new customer meetings Log customer quotations enquiries and distribute to Sales/ Project manager Review enquiries into CRM systems (salesforce), and under guidance, create estimate and sales quotes Process customer purchase orders in MS Navision (ERP System) Maintain project tracking pipeline and assist in project management Occasionally work with the design department to estimate and process custom orders Provide support to the production department with their orders Customer service communication (telephone and email) Ad Hoc tasks Skills and Qualifications ‘A’ Levels or a University degree or equivalent, residing within 40 mins commuting distance Essential skills: Must demonstrate current experience of coordination of projects within the sales function of a lighting company Have experience of using computer systems, including the operation of the databases and spreadsheets, preferably Windows, Outlook, Word and Excel. A keen negotiator, the ability to challenge both internal & external parties. Ability to work with minimum of supervision and perform all duties calmly and accurately under pressure in a fast-paced environment. Is numerate, has the ability to produce clear, concise and accurate written records, letters and reports, with strong attention to detail, within agreed deadlines. Possess good customer care and interpersonal skills with the ability to demonstrate these in professional and courteous manner. Processing of orders for lighting products Desirable skills: Experience of working with ERP system – preferably MS Navision. Experience of working with CRM system -preferably Salesforce. To Apply If you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply with you CV and residential postcode location. Note: Candidates outside the defined commuting time or those who do not provide their postcode will not be considered

Household Sales / Renewals Advisor \n Purpose of the Role \n To provide customers with quotations, policy advice and renewal options for home insurance, converting enquiries into sales while delivering excellent customer service and ensuring regulatory compliance. \n Key Responsibilities \n\n • Handle inbound and outbound calls relating to new business and renewals.\n, • Generate quotations for household insurance products.\n, • Convert quotations into new business sales.\n, • Retain existing customers by negotiating competitive renewal terms.\n, • Identify cross-selling opportunities (e.g. motor, travel, landlord or legal expenses insurance).\n, • Explain policy cover, exclusions and optional extras.\n, • Process mid-term adjustments, cancellations and policy amendments.\n, • Maintain accurate customer records using the company's CRM and insurer systems.\n, • Meet FCA compliance requirements and Treating Customers Fairly (TCF) standards.\n, • Achieve individual sales, retention and quality targets.\n\n Products \n Typically includes: \n\n • Buildings Insurance\n, • Contents Insurance\n, • Combined Household Insurance\n, • Landlords Insurance\n, • High Value Home (where applicable)\n, • Optional add-ons such as legal expenses, home emergency and personal possessions.\n\n Skills & Experience \n\n • Insurance sales or renewals experience (preferably personal lines).\n, • Excellent telephone and customer service skills.\n, • Ability to build rapport and identify customer needs.\n, • Experience using insurer portals or broking systems.\n, • Good negotiation and objection-handling skills.\n, • Strong attention to detail and administrative accuracy.\n, • Comfortable working to sales and retention targets.\n, • Knowledge of FCA regulations and Consumer Duty is advantageous.\n\n Typical Performance Measures \n\n • New business conversion rate.\n, • Renewal retention rate.\n, • Cross-sell performance.\n, • Quality and compliance scores.\n, • Customer satisfaction.\n, • Productivity and call handling metrics.\n\n Suitable Background \n Candidates often come from: \n\n • Household Insurance\n, • Motor Insurance\n, • Personal Lines Broking\n, • Call Centre Sales\n, • Insurance Customer Service\n, • Banking or Financial Services customer-facing roles\n\n

IT Service Desk Analyst (1st / 2nd Line Support) \n Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment. \n Remote \n Outside IR35 \n £150 – 175 per day \n Essential Requirements \n\n • Previous experience in a 1st and/or 2nd Line Service Desk support role.\n, • Microsoft ENTRA\n, • Excellent verbal and written communication skills.\n, • Confident and professional telephone manner.\n, • Ability to communicate technical information clearly to non-technical users.\n, • Strong troubleshooting and problem-solving skills.\n, • Must be available to start immediately.\n, • Candidates currently serving a notice period or unavailable until the end of June will not be considered.\n\n Key Responsibilities \n\n • Provide 1st and 2nd Line IT support to end users via phone and remote support tools.\n, • Log, manage and resolve incidents and service requests in line with agreed SLAs.\n, • Troubleshoot hardware, software, application and connectivity issues.\n, • Escalate complex issues where necessary and work collaboratively with wider IT teams.\n, • Deliver excellent customer service while maintaining clear and professional communication.\n, • Accurately document support activities and resolutions.\n\n We are looking for individuals who are reliable, adaptable and customer-focused, with the ability to thrive in a phone-based support environment. The ideal candidate will demonstrate excellent communication skills, a proactive approach to problem solving and a commitment to delivering exceptional service. \n \n Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. \n Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation \n We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Data Engineer - Value & Analytics \n \n Location: London or Edinburgh \n Working pattern: Hybrid working \n Start date: ASAP \n Employment type: Permanent \n Salary: £31,000 - £34,000 (+ £3,300 London Weighting) \n Level: Mid-Level \n \n The Opportunity \n A leading international organisation specialising in education, cultural relations and global collaboration is looking for a Data Engineer to join its Value and Analytics function. \n You will use data to improve digital products and services used by customers and learners worldwide. Working with product, research, marketing and operational teams, you will measure performance, analyse customer behaviour and turn complex information into practical recommendations that improve user experience, efficiency and commercial outcomes. \n This role is suited to a data and analytics professional with strong quantitative skills, experience creating dashboards and the confidence to explain findings to technical and non-technical stakeholders. \n \n The Role \n You will support the measurement, analysis and reporting of product and service performance, developing metrics across the customer and learner journey. This includes acquisition, engagement, retention, satisfaction, operational performance and revenue. \n You will also develop reporting tools that allow teams to monitor performance independently and combine quantitative and qualitative evidence to explain customer needs, product results and improvement opportunities. \n \n Key Responsibilities \n • Design and maintain performance measurement frameworks aligned with product strategy, organisational goals and user needs \n • Define and track KPIs across acquisition, engagement, retention, satisfaction, service performance and revenue \n • Collect, combine and analyse data from multiple sources to identify trends, risks and opportunities \n • Develop evidence-based recommendations to improve products, customer journeys and operational performance \n • Create accessible dashboards, reports and visualisations that support self-service and real-time monitoring \n • Produce clear performance updates, presentations and recommendations for senior stakeholders \n • Analyse Google Analytics 4 data to assess digital journeys, engagement and conversion \n • Combine quantitative data with user research and qualitative insight to build a complete view of customer needs \n • Work with product managers, marketing and operations teams to define success measures and evaluate changes \n • Ensure data used for reporting is accurate, reliable, documented and compliant with privacy and governance requirements \n • Promote data-led decision-making and share analytical knowledge and good practice across teams \n • Evaluate products and services against agreed strategic goals, success measures and user outcomes \n • Support teams in understanding the impact of product changes, marketing activity and operational decisions \n • Lead data reviews covering customer behaviour, campaign performance, service changes and new product features \n • Identify and resolve data quality issues and maintain clear documentation for metrics, sources and reporting methods \n \n Essential Experience \n • Experience in performance analysis, data analytics or product analytics, including digital products or services \n • Strong quantitative analysis, problem-solving and data interpretation skills \n • Proficiency in SQL, Excel and analytics platforms \n • Experience defining KPIs and developing product or service performance metrics \n • Strong dashboard development and data visualisation experience \n • Experience using Google Analytics 4 \n • Ability to combine multiple data sources and translate findings into actionable recommendations \n • Experience producing reports and presentations for senior stakeholders \n • Understanding of data quality, privacy, security and governance principles \n • Strong stakeholder management, written communication and presentation skills \n • Fluency in English \n \n Desirable Experience \n • Experience analysing customer acquisition, engagement, retention or commercial performance \n • Experience with Power BI, Tableau or Looker \n • Knowledge of cloud platforms such as Azure, AWS or Google Cloud Platform \n • Experience in education technology, digital learning, subscription services or a global organisation \n • Understanding of Agile delivery and digital product development \n • Relevant degree, professional experience or certification in analytics, data, business intelligence or cloud technology \n • Ability to investigate complex performance questions and explain what the data means, why it matters and what action should follow \n • Experience collaborating with product managers, user researchers, marketing teams and operational colleagues \n \n \n Important Information \n • Applicants must be a UK resident \n • Applicants must have the unrestricted right to work in the UK \n • No visa sponsorship is available for this role \n • This position is offered on a hybrid basis, with no fully remote option \n • A regular physical presence in the office is required for the success of the role \n • The exact hybrid working pattern may vary depending on the selected office location \n • Salt contact: Robert Sprigens - \n \n The full job description will be discussed during a telephone call if the candidate is interested and considered suitable for the role. \n *Rates depend on experience and client requirements

Are you fluent in Danish? \n Are you available for a new position at short-notice? \n We are looking for a Danish Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! \n You MUST be fluent in Danish for this position. \n Monday to Friday, Hybrid working (Monday & Thursday as the Watford office days). \n Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). \n This is an ongoing temporary position, estimated to last between 6 and 12 months. \n Their office has strong public transport links and free on-site parking, making it convenient for all commuters. \n Main duties to include: \n\n • Provide support to customers and stakeholders\n, • Answering inbound enquiries via both telephone and email\n, • Manage a shared inbox\n, • Process customer orders\n, • Provide updates on stock price and availability\n, • Work in partnership with customers and stakeholders to resolve issues\n, • Run daily and weekly reports on stock and order to delivery speeds\n\n Candidate requirements: \n\n • Must be fluent in Danish\n, • Strong communication skills\n, • Excellent relationship building skills\n, • Professional and adaptable\n, • Commutable distance to Watford and hold UK Rights to Work\n\n \n Looking for the next step in your career? Think Specialist Recruitment. \n Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Job role - Homecare Clinical Nurse Advisor \n Covering South London \n \n We are recruiting a Clinical Nurse Advisor to join our Patient Solutions team. This is a field-based role supporting patients, carers, and healthcare professionals through high-quality clinical care, education, and service delivery across home, community, and clinical settings. \n This role is ideal for a confident, self-driven nurse who enjoys autonomy, patient interaction, and delivering care that genuinely improves outcomes. \n You will work across agreed programmes, providing education, clinical support, audit activity, and service review, while maintaining the highest standards of quality, compliance, and professionalism. \n Key responsibilities \n Clinical & Operational Delivery \n • Deliver clinical care in line with Service Operating Procedures. \n • Provide education and support to patients, families, and carers \n • Deliver care in patients' homes or other approved establishments \n • Support follow-up appointments where required \n • Maintain and manage all equipment and materials provided \n • Work independently, using initiative to manage workload effectively \n • Attend team meetings, conferences, and training sessions as required \n Client & Stakeholder Engagement \n • Build and maintain strong relationships with healthcare professionals across hospital, homecare, and community settings \n • Deliver services in line with agreed Key Performance Indicators (KPIs) \n • Identify, manage, and report adverse events in line with policy \n • Complete all service documentation accurately and on time \n • Ensure timely administration, including activity reporting and expenses \n Quality, Compliance & Governance \n • Complete all mandatory, programme-specific, and client training \n • Maintain compliance with Inizio Engage SOPs, SeOPs, and company policies \n • Ensure accurate documentation of all patient interactions \n • Maintain professional registration and ongoing CPD (including NMC/NMBI revalidation) \n • Adhere to pharmacovigilance, safeguarding, health & safety, and regulatory requirements \n • Comply with NMC Code / NMBI standards and ABPI / IPHA Codes of Practice \n What we're looking for \n Essential \n • Current NMC or NMBI registration \n • Minimum 1 years post-registration nursing experience \n • Full UK or Irish driving licence \n • Excellent communication skills (face-to-face, telephone, and written) \n • Strong organisation, accuracy, and attention to detail \n • Ability to work independently and manage competing priorities \n • Competent with Microsoft Office applications \n • Commitment to high-quality patient care and customer service \n • Satisfactory enhanced DBS (or equivalent) and pre-employment medical checks \n Desirable \n • Degree-level education or equivalent \n • Post-registration qualification in a relevant therapy area \n What we offer \n • Competitive salary and benefits package \n • Company car and fuel card \n • All business travel and accommodation covered \n • Comprehensive induction and programme-specific training \n • Ongoing CPD and professional development support \n • The opportunity to work within a patient-focused, innovative organisation \n \n

\n An exciting opportunity has arisen for an organised and proactive Credit Controller to join a growing property management business. \n This role is ideal for someone with previous credit control or debt recovery experience who enjoys building relationships, resolving queries and taking ownership of a busy debtor ledger. You'll be responsible for managing arrears across a large residential property portfolio, working closely with Property Managers, Accountants and Solicitors to ensure outstanding balances are recovered while delivering excellent customer service. \n If you're looking to join a collaborative business where you can make a real impact and continue to develop your career, we'd love to hear from you. Key Responsibilities\n As Credit Controller, you'll be responsible for: \n\n • Managing the full credit control process across a portfolio of units\n, • Chasing outstanding service charge arrears via telephone, email and written correspondence.\n, • Producing and issuing fortnightly arrears reports for internal stakeholders.\n, • Managing the end-to-end arrears process, ensuring accurate administration and timely recovery of outstanding balances.\n, • Working closely with Property Managers to maintain healthy cash flow across managed developments.\n, • Negotiating and monitoring payment plans while ensuring ongoing compliance.\n\n About You\n We're looking for someone who is: \n\n • Experienced within some Credit Control, Collections or Accounts Receivable.\n, • Qube experience is desirable but not essential.\nWhy Join?\n You'll become part of a supportive and collaborative business that genuinely values its people. Alongside a varied and rewarding role, you'll have opportunities for ongoing training, professional development and career progression while working within a friendly, high-performing team. \n If you're an experienced Credit Controller looking for your next challenge within a growing organisation, we'd love to hear from you.

Customer Service Officer (Contact Centre) \n\n • Pay: £17.33 per hour\n, • Location: Wembley, HA9\n, • Job Type: Full-time, Temporary with potential for extension\n, • Required: Standard DBS Check\n\n Join our team as a Customer Service Officer in our Contact Centre, where you will be at the forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. \n Day-to-Day of the Role: \n\n • Answer incoming calls across various queues including Switchboard, Housing Repairs, Domestic Abuse, and Housing Needs.\n, • Provide first contact resolution for up to five service area enquiries via phone, email, webchat, and social media channels.\n, • Efficiently search, utilise, and update a range of databases and IT systems to resolve customer enquiries and process transactions.\n, • Manage challenging customer interactions with tact, diplomacy, and empathy.\n, • Work collaboratively with internal and external colleagues to resolve customer enquiries and complaints.\n, • Maintain high standards of customer care and adhere to Council and Customer Service policies and procedures.\n\n Required Skills & Qualifications: \n\n • Previous experience working in a call centre / similar role\n, • Quick learner with the ability to handle a large number of IT systems.\n, • Knowledge of local area streets and roads is preferred.\n, • Clear and professional telephone manner.\n, • Experience in a customer-focused role in a fast-paced environment.\n, • Ability to work full-time hours from 8:50 am to 5:04 pm, Monday to Friday.\n, • Must be able to work onsite in Wembley Park for the first 3 months, with the possibility of working from home 2 days a week thereafter.\n\n Benefits: \n\n • Competitive hourly rate of £18.07.\n, • Hybrid working model after initial training period.\n, • Opportunity for contract extension based on performance.\n, • Engaging and supportive work environment.\n\n How to Apply: \n To apply for the Customer Service Officer position, please submit your CV detailing your relevant experience. Ensure your application highlights your customer service skills and any relevant local area knowledge.

Credit Control Analyst \n Location: Finchley CentralHours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)Reporting to: Credit Control Supervisor \n Salary: £32k to £35k per annum depending on experience \n The Role \n Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries. \n Key Responsibilities \n Document Review & Administration \n\n • Review leases, deeds, and title documents to extract key information\n, • Obtain and check HM Land Registry documents\n, • Prepare case files and supporting documentation where required\n, • Liaise with solicitors, managing agents, and internal teams on queries\n\n Credit Control & Data Management \n\n • Identify aged debt accounts and manage them through the arrears process\n, • Review historical debt, completion statements, and apportionments\n, • Carry out credit control tasks including issuing demands, reminders, and statements\n, • Maintain and update internal databases and systems\n, • Reconcile data, investigate discrepancies, and escalate where required\n\n Customer Service & Communication \n\n • Respond to queries relating to accounts, arrears, and payments\n, • Handle inbound calls from customers regarding payments and account queries\n, • Draft clear, professional written communications\n, • Deliver high levels of customer service at all times\n\n Team Support & Process Improvement \n\n • Support the team during peak workloads\n, • Assist with reporting and projects using Excel and internal systems\n, • Contribute to process improvements and workflow efficiencies\n, • Adapt to new procedures and support knowledge sharing\n\n Skills & Experience (Essential) \n\n • Experience in credit control or an accounting-related environment\n, • Strong organisational and multitasking skills\n, • Ability to work under pressure and meet deadlines\n, • Intermediate MS Word and Excel skills\n, • Excellent numerical, written, and verbal communication skills\n, • High attention to detail and accuracy\n, • Strong customer service and telephone skills\n, • Ability to investigate issues and use initiative\n, • Professional, reliable, and team-oriented approach\n\n Desirable \n\n • Experience with debt recovery processes\n, • Studying toward AAT, ACCA, CIMA, or similar\n, • Experience using Qube (or similar systems)\n, • Interest in developing within a credit control or finance function\n\n A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.

The Role \n We are looking for an experienced and proactive Credit Controller to join a busy finance team based in London. This is a key role within the business, responsible for managing the full credit control function and ensuring the timely collection of outstanding debt across a varied ledger. \n You will be a confident communicator who is comfortable building relationships with clients while maintaining firm control over outstanding balances. You will bring a methodical approach to your work, a strong eye for detail, and the ability to manage a high-volume workload without losing sight of the bigger picture. \n Please note: This role is exclusively recruited for via Consula. Applications made outside of Consula will not be considered and cannot progress. To apply, you must submit your application through the Consula platform \n \n Key Responsibilities \n · Manage a busy ledger, proactively chasing outstanding invoices by telephone, email, and letter in line with agreed credit terms. \n · Build and maintain strong relationships with clients, resolving payment queries and disputes efficiently and professionally. \n · Monitor debtor accounts and escalate overdue balances in line with company policy. \n · Allocate cash receipts accurately and reconcile accounts on a regular basis. \n · Prepare aged debtor reports and present updates to the finance team and senior management. \n · Liaise with internal teams including sales, operations, and customer service to resolve billing queries and disputes. \n · Assess the creditworthiness of new and existing customers, recommending credit limits where appropriate. \n · Support the wider finance team with month-end processes and reporting as required. \n \n What We Are Looking For \n · Proven experience in a Credit Control role, with a track record of successfully reducing debtor days and managing a high-volume ledger. \n · Strong communication skills — you are confident on the telephone and in writing, and can handle difficult conversations professionally and calmly. \n · Highly organised, with the ability to prioritise a busy workload and meet deadlines consistently. \n · Proficient in accounting software and Microsoft Excel. \n · A team player who is also capable of working independently and using their own initiative. \n · London-based or able to commute to London regularly. \n \n What's On Offer \n · Salary of £40,000 – £50,000 depending on experience. \n · Hybrid working with flexibility built in. \n · A stable, permanent role within a well-established business. \n · Supportive finance team with real opportunities to develop your career. \n · Competitive benefits package including pension and holiday allowance. \n \n How to Apply \n This role is exclusively recruited for via Consula. Applications made outside of Consula will not be considered and cannot progress. \n Applying is simple: \n 1. Head to Consula. com and create your free account — it only takes a few minutes. \n 1. Upload your CV and complete your professional profile. \n 1. Our AI will match you directly with the hiring organisation based on your skills and experience. \n 1. If you are a strong match, you will be connected directly — no agency, no middleman, no waiting around. \n Shortlisted candidates will be contacted within five working days.

\n Our client - an independent company providing medical services to the private HealthCare sector and the NHS are recruiting for a new role as a Bookings Coordinator. \n \n As the Bookings Coordinator you will be directly responsible for delivering an excellent customer service to patients, consultants, secretaries, and clinical teams at the clinic based in Central London. \n Hours are 35 hours per week - Monday – Friday – working either 8am – 4pm or 10am – 6pm depending on the clinic requirements. \n Main duties and responsibilities \n\n • To handle calls and work as part of the bookings team, providing the first point of contact for Patients, Consultants, Practice Managers, handling all external enquiries via both the telephone and email.\n, • To ensure all calls and enquiries are answered quickly, efficiently and within timeframes whilst providing a high quality and professional service.\n, • To update and manage the diary and to maintain/exceed a minimum booking rate (targets to be agreed) for all bookings.\n, • Provide a highly efficient, easily accessible booking service for our customers.\n, • Ensure all referrals and appropriate patient data is recorded onto the patient administration system.\n, • Proactively manage the patient administrative pathway in the delivery of clinical services including appointment information.\n, • Ensure patient records are maintained and processed in accordance with the terms of the Data Protection Act 2018 as indicated in the company’s Data Protection Policy.\n, • Develop and nurture excellent departmental relationships with internal and external stakeholders.\n, • Inform and advise senior staff of all matters affecting service and patient care.\n, • To train new team members and in-house users of our systems.\n, • Work with all clinical and non-clinical staff within the business to provide an efficient and effective patient journey.\n, • Assisting colleagues to ensure patient radiology reports are completed within the 24-hour target.\n, • Any other reasonable request as requested by management.\n, • Provide cover for annual leave of receptionist when required.\n\n If you feel this would be a good opportunity for you and you would like to apply, we would love to hear from you! Please send your CV today! \n Unfortunately, due to the volume of applications that we receive, we are unable to respond to everyone, if you have not heard back within 24 hours then please assume that you have not been successful on this occasion \n According to Data Protection GDPR laws, we need to inform you that you are in applying this role sending us your personal data which we will not share without your consent and will only contact you about this role and other roles which could be of interest. Please see our website for our full privacy and data handling policies. You have the right to ask us to remove your data at any time

Guest services executive - Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry. Ideally with some cruise knowledge Guest services executives duties-To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter-Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required. - Maintain the highest level of written communications for pre and post travel correspondence. - Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact. - Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business. - Allocate compensation based on company standards, to the approval of the relevant management. - Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience. - Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction. Guest services executives skills required-Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge - Experience of dealing with and resolving complaints. - Experience of managing and exceeding guest expectations.- Experience in allocating compensation (desirable) Additional information-Roughly one in four weekends, from home -Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based -Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products etcIf you are interested in the above role please apply online or send your cv to quoting DT60681

Customer Service Advisor \n Location: TadworthSalary: £40,000Contract: Permanent \n Are you passionate about delivering outstanding customer service and making a real difference to people's lives? We are looking for a Customer Service Advisor to join our Customer Service Centre and provide an excellent service to our customers across a variety of channels. \n About the Role \n As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries via telephone, email, online platforms and social media. You'll support customers with a wide range of housing-related issues including repairs, rent accounts and tenancy matters, resolving enquiries at the first point of contact wherever possible. \n Working within a fast-paced contact centre environment, you'll use your problem-solving skills, empathy and attention to detail to deliver a positive customer experience. You'll be supported to develop knowledge across different service areas and work flexibly across multiple customer service tiers as business needs require. \n Key Responsibilities \n\n • Handle customer enquiries across telephone, email, webchat and social media channels.\n, • Deliver high-quality customer service and resolve issues at first contact whenever possible.\n, • Accurately diagnose and schedule repairs, ensuring the right resources are allocated.\n, • Support customers with rent account enquiries, payments and tenancy-related matters.\n, • Maintain accurate records using Microsoft Dynamics and other business systems.\n, • Work closely with internal teams including Housing, Income, Repairs, Estates and Home Ownership colleagues.\n, • Identify and escalate complex issues where appropriate.\n, • Keep up to date with policies, procedures and service changes through ongoing training.\n, • Contribute ideas and feedback to help continuously improve services and customer experience.\n\n About You \n We're looking for someone who is customer-focused, proactive and able to remain calm under pressure. You will have: \n\n • Experience in a customer service role, ideally within a contact centre or multi-channel environment.\n, • Excellent verbal and written communication skills.\n, • Strong listening, problem-solving and negotiation abilities.\n, • Confidence using multiple IT systems and maintaining accurate records.\n, • The ability to manage sensitive conversations and support vulnerable customers with empathy and professionalism.\n, • Excellent attention to detail and organisational skills.\n\n Desirable \n\n • Knowledge of social housing services, including rent, tenancy and repairs processes.\n, • Understanding of safeguarding principles and the Housing Ombudsman Code of Practice.\n, • Experience of repair diagnosis and scheduling systems.\n\n What Success Looks Like \n\n • High levels of customer satisfaction.\n, • Strong first-contact resolution performance.\n, • Accurate handling of repairs, rent and tenancy enquiries.\n, • High-quality call and email handling standards.\n, • Effective teamwork and contribution to service improvements.\n\n Why Join Us? \n You'll be part of a team that genuinely cares about customers and communities, with opportunities to develop your skills, broaden your knowledge and make a meaningful impact every day. \n Apply today and help us deliver an exceptional customer experience. \n Please note: A Basic DBS check is required for this role.

Income Assistant \n Brent \n £24.56ph \n Full time \n\n • To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.\n, • To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.\n, • To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.\n, • To ensure that council policies, performance standards and customer satisfaction requirements are met\n\n Job specific roles and responsibilities \n\n • Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers.\n, • Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner.\n, • To monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off.\n, • Be fully conversant with the relevant legislative and statutory requirements and the Council’s key policies and procedures pertaining to a range of services, but in Version: 1 Date of Job Evaluation: 20/03/2026 particular rent collection; Be able to explain these to tenants in plain English and without technical jargon.\n, • Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants.\n\n To find out more information please contact \n Recruitment is done in line with safe recruitment practices. \n We are an equal opportunity agency

Rent Income Officer (Administrative Support) – Temporary Contract \n Location: Wembley (Hybrid Working)Rate: £18.65 PAYE / £24.56 UmbrellaHours: Full-time, Monday to Friday, 9:00am – 5:00pmContract: Ongoing Temporary AssignmentStart: ImmediateRequirement: Basic DBS required \n About the Role \n We are seeking a proactive and organised Rent Income Officer (Administrative Support) to join a busy Rent Income Team within the General Needs Service. This role plays a key part in delivering efficient administrative support and helping maximise rent collection services for council tenants. \n You will work collaboratively with Rent Income Officers, Area Tenancy Managers, Welfare Advisors, and the Income & Financial Inclusion Team to deliver high-quality, customer-focused services. \n Key Responsibilities \n\n • Provide a robust administrative function to the Rent Income Team, supporting rent collection across residential and non-residential accounts\n, • Manage a duty rota and respond to front-facing queries regarding rent accounts and arrears\n, • Handle tenant enquiries via face-to-face, phone, email and virtual channels with professionalism, empathy and confidentiality\n, • Provide rent account balances and set up repayment arrangements for non-complex arrears cases\n, • Support tenants through sensitive or difficult conversations, including complaints, in a tactful and diplomatic way\n, • Monitor and reduce former tenant arrears and sundry debt, taking timely recovery action and recommending write-offs where appropriate\n, • Set up direct debits, process telephone payments, and arrange rent cards/statements\n, • Manage incoming post, emails and CRM tasks, distributing them to relevant officers\n, • Verify rent and service charges via the Universal Credit portal and issue standard notifications\n, • Maintain and monitor parking and storage accounts, including enforcement and recovery activity\n, • Assist in preparing court applications using online claims systems\n\n Knowledge & Skills \n\n • Strong understanding of rent collection processes (or similar income/recovery environments)\n, • Ability to explain policies and procedures clearly in plain English\n, • Excellent communication skills with a customer-focused approach\n, • Confident handling sensitive situations with discretion and empathy\n, • Strong organisational skills and attention to detail\n, • Experience working with CRM systems and administrative workflows\n\n Our Values \n We are looking for someone who will: \n\n • Collaborate proactively across teams\n, • Lead inclusively and support colleagues and residents\n, • Embrace change in a dynamic environment\n, • Be bold and curious in problem-solving\n, • Celebrate and share success\n\n Additional Information \n\n • Hybrid working pattern based in Wembley\n, • Immediate start required\n, • Candidates must be willing to undergo a Basic DBS check\n\n If you are an organised and customer-focused professional looking to make a real impact in a public service role, we’d love to hear from you. \n Apply today for immediate consideration.

Job Title: IT Support Engineer \n Location: In Person, Potters Bar (EN6) \n Salary: £40,000 - £45,000 per annum depending on experience + benefits \n Job Type: Permanent, Full Time \n We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. \n The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. \n What will I be doing: \n You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. \n Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. \n Requirements: \n\n • Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person\n, • Confident verbal and written communicator with both clients and colleagues\n, • Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure.\n, • Thrive on understanding and being aware of new and current technologies.\n, • Ability to research new products and information around technical solutions that resolve client issues.\n, • Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems.\n, • Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks\n, • Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions\n\n Who will I be working for: \n Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. \n Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. \n Please click the APPLY button and to submit your CV and Cover Letter. \n Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK \n Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Job Title: Daytime Concierge \n Location: South East London, SE16 \n Salary: £28,000 - £36,000 per annum, depending on experience \n Job Type: Permanent, Full time \n Shift Pattern: 07:00 - 19:00, 4 on 4 off shift \n Principia Estate & Asset Management is a well-established Block Management Property company looking for a Daytime Concierge for one of their Residential Properties. \n As a concierge, your duty will be to ensure the best possible smooth running of the property. \n The concierge must be of smart appearance, courteous, observant and willing to assist lessees, residents & visitors at all times. \n Key Duties and Responsibilities: \n\n • The security of the building and the safety of residents are of the utmost importance.\n, • Familiarise oneself with all residents so that strangers can be identified.\n, • Respond to telephone calls as swiftly as possible, receive and log deliveries and deal with general enquires.\n, • Ensure as best possible residents conform to lease regulations i.e. items in c/p, hanging of washing, noise etc., are adhered to.\n, • Maintain a central daily logbook.\n, • To assist contractors when on site, with keys, location and background knowledge, and enter attendance into daily log.\n, • Maintain an up-to-date list of emergency services and contractors telephone numbers.\n, • Report any Health and Fire Safety issues to the Managing Agent undertake monthly emergency lighting flick test and record.\n, • Keep the Concierge front desk clean and tidy and free from combustible materials at all times.\n, • Clear up all litter, leaflets etc. from within the common areas or around the estate.\n, • Ensure there are no obstructions i.e. prams, bicycles etc. or hazardous materials within the common areas.\n\n\n, • Inspect all common parts lights and replace defective bulbs where necessary, and record in log-book. Faulty light units are to be brought to the attention of the Managing Agent.\n, • Carry out regular security patrols of the estate and ensure all internal fire, entrance and exit doors and kept closed.\n, • Check all ground level drains and gullies around the property. Report any major blockages to the managing Agents.\n, • Check operation of door locks, closers and door entry systems and report any faults to the Managing Agents.\n, • Keep adequate stock of light bulbs and cleaning products, stationary, household items, gym household items. Orders to be placed by Managing Agents.\n, • Parcel management for residents\n\n Additional duties when necessary: \n\n • Liaise with Managing Agent out of hours team regarding issuing of instructions to contractors for repairs/maintenance where required.\n, • Check and deal with matters reported by residents. Advise the Managing Agent if necessary.\n, • Remind contractors/residents of building working hours restriction.\n, • Notify Managing Agent of any works being undertaken within demised flats which may require a Licence to Alter.\n, • Assist in facilitating service contractors' site visits arranged by the Managing Agent, or residents. This particularly applies in emergency situations to ensure the safety of residents.\n\n About you: \n\n • Previous concierge experience preferrable.\n, • Good communications\n, • Good time management\n, • Good organisation\n, • Good time keeping\n\n If you're interested in the role and would like to put yourself forward, please hit APPLY. \n Candidates with the relevant experience or job titles of: Front Desk Representative, Customer Service Representative, Property Assistant, Receptionist, Front of House, Property Concierge may also be considered for this role.

Inside Sales - Automotive Aftermarket Join a leading provider of digital automotive aftermarket solutions that helps garages and workshops across Europe grow their business. With decades of experience in the aftermarket, they deliver technical data and repair information to both independent garages and large service networks. As an Inside Sales Representative, you'll join a dynamic UK team, working in a fast-paced sales environment, generating new business and supporting distributor sales over the phone and video platforms. In return, you'll receive a competitive salary and industry-leading bonuses, along with regular opportunities for rewards and recognition. Work from home position - Scotland - ideal locations include Edinburgh, Aberdeen, Inverness, Dundee, Stirling, Falkirk, Perth Salary - ££Competitive + industry leading bonus structure + 28 days holiday + Pension + work from home equipment What you'll need: • A strong knowledge of the automotive aftermarket, in particular independent, regional and national garage networks in Scotland., • Previous success in a sales role, with a drive and tenacity to grow new business., • The ability to thrive independently, while remaining a valuable member of the team., • Ideally, exposure to working in a remote / home-based role., • A confident and professional telephone manner, with the ability to build relationships in this way. What you'll be doing • Achieve monthly sales targets., • Use CRM systems (e.g., Microsoft Dynamics) to document activities and maintain customer data., • Manage your sales pipeline independently, acquiring new customers and processing assigned leads., • Work with national distributors to support the sales process and provide product training where necessary., • Collaborate with the UK sales team and Sales Director to share insights and opportunities., • When required attend in-person meetings, events and exhibitions. Apply now If you're a dynamic, driven sales professional looking to thrive in a forward-thinking global organisation that rewards success, apply now for the Inside Sales Representative opportunity! Send your CV in English to Kayleigh Bradley or call for a confidential chat on +. Inside Sales Representative - Automotive Aftermarket - job ref 4292KB Glen Callum Associates are international recruiters specialising in supporting the automotive aftermarket. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know-we're here to support you.

The Company A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025. The Role You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld. • Answer calls within set SLA's., • Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies., • Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications., • Objection handling including but not limited to; policy cancellations, premium increases, claims decisions., • Deal with enquiries on phone and email, including renewals and claim enquiries., • Update customer details online., • Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. • Customer retentions OR sales experience - essential., • Excellent telephone manner., • Able to manage multiple enquiries., • Can think on your feet and problem solve., • Able to listen and negotiate to provide a solution., • Have empathy when dealing with difficult calls. Other • Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm., • £23,700 - £25,000 basic salary plus realistic OTE of £30k., • Generous benefits package.