Analyst III - PC
hace 9 horas
London
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): • Health Insurance, • Dental Insurance, • Life and Disability Insurance, • Flexible Spending and Health Savings Accounts, • Employee Assistance Program, • Retirement Plan, • Paid Time Off, • Provide comprehensive IT support to multiple automotive dealership locations, including diagnosing and resolving technical issues related to hardware (PCs, laptops, mobile devices) and software., • Prepare and deliver customer hardware with proper configuration aligned to job role requirements., • Lead special projects and stretch assignments with minimal supervision., • Provide an exceptional customer experience through timely and effective support., • Actively participate in the Helpdesk Call Centre, monitoring email and Incident queues., • Collaborate with vendors, developers, and infrastructure teams to troubleshoot complex IT issues, escalate major incidents as necessary, and coordinate resolution efforts to minimize business impact. Escalate major issues or outages to management as required., • Develop and maintain accurate documentation for processes and solutions adhering to ISO9001 practices., • Receive deliveries and maintain stockroom inventory (physical requirement)., • Manage and lead desktop-related projects., • Participate in IT project initiatives, contributing to project planning, execution, and post-implementation reviews to achieve project objectives and deliverables effectively., • Provide technical guidance and training to end-users, including executives and senior management, to enhance their understanding and utilization of IT resources and applications., • Assist with training and development of Level I and II team members., • Handle complex incidents through to resolution., • Significant experience in managing more complex IT Incidents from identification to resolution, taking ownership and showing initiative, • Advanced technical knowledge of PC, laptop, and mobile device hardware., • Expertise in Holman-supported software, including Windows 11, Microsoft Office, SCCM Client, and related tools., • Networking familiarity, including switches and network cards., • Strong written and verbal communication skills., • Advanced troubleshooting and problem-solving abilities., • Demonstrated excellent customer service skills., • Ability to work effectively in a team environment., • Current IT qualification or have the equivalent demonstratable experience of desktop applications and Windows operating systems – Foundational Degree in Computer Science or Applied Computing is desirable