Technical Account Manager - Healthcare Technology Solutions
8 days ago
Tucker
Job Description Technical Account Manager – Healthcare Technology Solutions Cogent Technology Resource – Tucker / Metro Atlanta, GA Full-Time | W-2 | Reports to VP of Sales Compensation: $80,000 – $90,000 per year, plus company vehicle or vehicle allowance This is not a traditional sales role. We’re looking for someone who has worked in the field and is ready to step into a client-facing position. Cogent Technology Resource is hiring a Technical Account Manager to support our existing healthcare customers throughout Metro Atlanta. This role is ideal for someone with hands-on experience in healthcare technology, medical equipment, AV, low-voltage, installation, construction coordination, facilities, or technical project work who is ready to use that experience in a customer-facing account management role. Cogent works with hospitals and healthcare systems on technology solutions that support clinical spaces, staff workflows, and patient engagement. Our work includes patient-facing technology, workstations, displays, mounting solutions, carts, technology infrastructure, and related solutions used in active hospital environments. We are not simply selling products. We help healthcare customers plan, coordinate, and implement practical technology solutions in real hospital settings. Our Technical Account Managers build trust, understand customer needs, guide expectations, coordinate solutions, and help make sure projects are handled professionally from first request through installation and follow-up. About Cogent Cogent Technology Resource supports hospitals and healthcare organizations with technology solutions that help improve clinical spaces, caregiver workflows, and the patient experience. We work in environments where details matter, communication matters, and customer confidence matters. Our approach is built around making things easy for our customers. We call it “silver-platter” service. That means being responsive, organized, technically thoughtful, and willing to go the extra mile so our customers feel supported and confident in Cogent. What You’ll Do As a Technical Account Manager, you will manage existing customer relationships while using your technical background to help customers make informed decisions. Responsibilities include: • Manage and strengthen relationships with existing healthcare customers, • Visit hospitals, customer offices, job sites, construction sites, and vendor partners, • Meet with local Metro Atlanta customers approximately 2–3 days per week, • Support occasional regional travel within roughly a five-hour drive when needed, • Walk hospital spaces with customers to understand technical needs, installation conditions, workflow concerns, and project requirements, • Help customers identify practical solutions for workstations, displays, mounting systems, carts, patient engagement technology, and related healthcare technology needs, • Prepare quotes, proposals, and project documentation, • Work in Simpro to maintain customer records, notes, quotes, follow-up tasks, and project activity, • Coordinate with Account Coordinators on installations, service requests, demos, site walks, and follow-up, • Work directly with installation supervisors, warehouse staff, vendors, project managers, and service technicians, • Help guide customer expectations before, during, and after projects, • Maintain communication with customers after the sale to provide confidence and continuity, • Translate customer needs into clear internal direction for the Cogent team, • Help solve technical and logistical problems in a calm, professional way, • Represent Cogent professionally in active healthcare environments What We’re Looking For We are looking for someone who has been close to the work — someone who understands what happens in the field, knows how to think through site conditions, and can communicate clearly with both customers and internal teams. Ideal candidates may come from backgrounds such as: • Healthcare technology installation, • Medical equipment support, • AV or low-voltage systems, • Hospital facilities or clinical technology support, • Construction coordination, • Technical project management, • Field service or installation supervision, • Commercial furniture, carts, displays, mounts, or workstation solutions, • Technical sales or account management Ideal qualifications: • 5+ years of experience in a technical field, sales, account management, project management, field service, installation, or customer-facing technical role, • Hands-on experience with healthcare, hospitals, medical equipment, AV, low-voltage, construction, furniture, facilities, or technology solutions strongly preferred, • Ability to walk a customer space and understand technical requirements, field conditions, access concerns, installation needs, and potential obstacles, • Strong communication skills — this is the most important requirement, • Excellent customer service instincts, • Strong follow-up and organization, • Ability to manage multiple customer requests and project details at once, • Comfortable visiting hospitals, construction environments, customer offices, and vendor locations, • Ability to work closely with internal coordinators, installers, warehouse staff, vendors, and leadership, • Friendly, professional, and calm under pressure, • Practical problem-solving ability, • Comfortable using CRM or project management software; Simpro experience is a plus, • Valid driver’s license and acceptable driving record This may be a great next step for someone who has spent time in the field and wants to move into a relationship-driven role without losing the technical side of the work. Compensation and Benefits Cogent offers a competitive compensation and benefits package, including: • $80,000 – $90,000 annual salary, • Company vehicle or vehicle allowance, • Mileage, fuel, tolls, parking, and business travel expense support, • Periodic discretionary bonuses, • Health insurance, • 401(k), • Paid time off, • Paid holidays, • Phone and laptop, • Training, • Expense reimbursement, • Full-time W-2 employment Travel and Location This position is based out of our Tucker, Georgia office and primarily supports customers in the Metro Atlanta area. The Technical Account Manager should expect to be on the road locally approximately 2–3 days per week. Occasional travel within the Southeast may be required, generally within a five-hour driving radius. Why Join Cogent? Cogent gives you the opportunity to work in a meaningful part of healthcare technology. Our customers are hospitals and healthcare teams who depend on reliable, well-planned technology in patient care environments. The work you help coordinate may support patient engagement, clinical communication, staff workflow, technology access, and the overall experience inside healthcare facilities. This is a role for someone who wants to do more than chase sales numbers. You will build long-term relationships, solve practical problems, help customers make informed decisions, and support projects that matter in real hospital settings. If you are technically minded, customer-focused, organized, and ready to move from the field into a more client-facing role, we would like to meet you. Apply today to join Cogent Technology Resource as a Technical Account Manager serving the Metro Atlanta healthcare market. Company DescriptionCogent Technology Resource specializes in providing comprehensive technology solutions to healthcare facilities. We work closely with hospital IT, Biomed, Engineering, and AV departments to consult, sell, install, and support a variety of technologies. Our goal is to make our customers look good by delivering confidence and empowering healthcare professionals to perform their duties at the highest level.Cogent Technology Resource specializes in providing comprehensive technology solutions to healthcare facilities. We work closely with hospital IT, Biomed, Engineering, and AV departments to consult, sell, install, and support a variety of technologies. Our goal is to make our customers look good by delivering confidence and empowering healthcare professionals to perform their duties at the highest level.