Technical Support Analyst I
il y a 3 jours
Littleton
Job Description Position: Technical Support Analyst - Full-Time/Non-Exempt Hiring Salary Range: $48,179-$58,754 Full Range: $48,179 - $69,330 Application Deadline: September 5, 2025 Position Summary: Under the direct supervision of the Information Technology Manager, this position performs a variety of skilled and technical work associated with the installation, use, and upgrades of the District’s communication systems, computer hardware and software, copiers, printers, servers, modems, phones, etc. The position provides support to users by troubleshooting and resolving technical problems. This is not a remote work position. Work is required to be performed on-site. Job Responsibilities: • Provide day-to-day maintenance of computer equipment by installing, configuring, troubleshooting and repairing computer equipment and software problems., • As the first point of contact, monitor and answer helpdesk phone during business hours and respond accordingly. High levels of customer service and excellent communication skills are critical to this role., • Create user network and email accounts; troubleshoot problems with accounts, network rights, and hardware; performs updates and backups as needed., • Provide a variety of hardware repair functions. Diagnose, repair and/or replace memory, hard drives, etc., • Pull cable, locate and relocate PCs, printers and other hardware., • Install software to initialize PCs, upgrades, patches, and revisions. Regularly checks for and conducts virus updates and distribution to servers and workstations., • Provide troubleshooting, problem analysis assistance and instruction to staff with computer problems remotely or at the user’s workstation; determine user needs; recommend and implements solutions to ensure minimum delay and effective operation for system users., • Responsible for maintaining and troubleshooting copiers, printers and other peripherals., • Maintain records for software, hardware (both loaned out and permanently installed), maintenance schedules, and licensing as required for efficient IS operation and compliance to copyright or other laws., • Stay current with technologies applicable to District use. Demonstrate mastery in software usage and the ability to teach it to others., • Assist with additional tasks such as network and systems monitoring and general server maintenance in the absence of Systems Administrator and/or Information Technology Manager., • Support the District’s digital accessibility initiatives by implementing best practices as communicated, participating in trainings and/or completing other related tasks as assigned., • Support the District’s digital accessibility initiatives by implementing best practices as communicated, participating in trainings and/or completing other related tasks as assigned., • Assists with the creation of digitally accessible content using standard office productivity software (Word, Excel, Outlook, Power Point and Adobe Acrobat)., • Responds to after-hours emergencies as part of an on call rotation., • Attend work on a regular, reliable and punctual basis. Work Environment: 95% of the work is performed indoors in a busy office-type environment where noise and interruptions prevail. Occasional environmental conditions encountered include noise, fumes, odors, and dust. Requires the ability to drive between various locations and occasionally transport supplies during the performance of the job duties. Physical Requirements: Most work is performed indoors in a busy office where noise and interruptions prevail. Must be able to frequently sit and occasionally walk, stand, bend, kneel, stoop, reach and lift, push or pull. Manual dexterity is needed to operate PC and other office equipment. The ability to talk and hear via the telephone and through face-to-face communication is needed. Vision requirements include near and far acuity, depth perception and color vision. Upper body strength is a requisite to lift / move a maximum of 50 pounds unassisted; and lift / move a maximum of 100 pounds with assistance. Requires the ability to express and receive both oral and written communication. • Associate’s degree in Computer Science or related field and two (2) years of work experience in computer hardware and software repair and maintenance, network/system administration or any equivalent combination of acceptable education and years of experience in the field., • Requires a high level of knowledge of computer hardware and software including Windows Operating Systems (Windows 10 and above), Microsoft Office Suite (2016 and above). Must have a working knowledge of the TCP/IP protocol suite. Ability to troubleshoot network and wireless issues including laptops and other portable devices. Ability to maintain remote access using VPN software via wireless hotspots or other internet connection., • Requires working knowledge of Microsoft Server Operating Systems (2016 and above) including Active Directory and user/computer management. Ability to work with various Windows Patch management tools., • Requires a high level of knowledge of printers (directly connected or network) and other peripherals such as scanners and multifunction devices (scanner/fax/copier/printer)., • Basic knowledge of VoIP phone systems/phones preferred., • Basic knowledge of VMware virtual environments preferred., • Experience with Exchange online, and exchange server 2016 mailbox/user administration preferred., • Experience and basic knowledge of Group Policy preferred., • Basic knowledge of Entra ID, Office 365, OneDrive, SharePoint, Microsoft Teams preferred., • Understanding and ability to apply digital accessibility concepts and WCAG requirements preferred., • Must possess and maintain a valid Driver’s License. Must be insurable by the District carrier at the onset and for the duration of employment., • Knowledge of modern office procedures, methods, and general office equipment (computer, copier, fax, phone, etc.). Proficiency with applicable computer software applications (Word, Excel, Outlook)., • Knowledge of computer systems, printers, and networks and the ability to maintain such systems. Benefits: As a Full-Time employee, benefits include: • Medical, dental & vision insurance, • Paid Time-Off (vacation, personal & sick time) which equates to 4+ weeks/year, • 8 paid holidays + 2 floating holidays/year, • Recreation discounts and perks for you and your dependents including but not limited to:, • FREE use of our recreation/fitness centers, swimming pools, and ice arena, • FREE drop-in fitness classes (includes but is not limited to yoga, Zumba and aerobic classes), • Golf discounts ($3 - $14 for 9 holes depending on day of week, free driving range and more!), • Discounts on childcare and other classes/programs, • 100% paid Term Life Insurance and AD&D, • 401(k) with annual District discretionary contribution, • Flexible Spending Account (medical and/or dependent care), • Voluntary Term Life Insurance available, • Long-Term and Short-Term Disability insurances available, • Wellness Program- earn additional personal time or medical insurance discount and more!, • Tuition Reimbursement program About Us Creating Community, Enhancing Health, Inspiring Play! We fulfill our mission by providing a variety of recreational services, programs and activities for both youth and adults. We operate three recreation centers, two golf courses, a two-sheet ice arena, swimming pools, and two indoor sports facilities. In addition, we maintain 68 park sites and over 30 miles in trails. Joining our team means you will contribute to the well-being of your community.