Donor Database & Stewardship Coordinator
hace 9 días
Fort Worth
SUMMARY: Under the supervision of the Director of Development, the Donor Database & Stewardship Coordinator oversees Gladney’s donor database, ensuring precise gift processing, strong stewardship practices, data accuracy, and comprehensive reporting. This position plays a key role in strengthening donor engagement, supporting retention efforts, and driving growth in charitable giving. JOB DUTIES AND ESSENTIAL FUNCTIONS: • Accurately process all incoming gifts received by mail, online, in-person, or phone, including cash, checks, credit cards, wire transfers, stock, and in-kind contributions (goods and services)., • Engage with donors by phone and email to strengthen relationships, update donor information, and ensure records are accurate and complete., • Adhere to established deposit procedures and finance policies for all gifts., • Partner with Development and Finance teams to confirm appropriate gift restrictions, designations, and coding., • Support program teams by creating and maintaining Amazon Wishlists to facilitate in-kind donations., • Maintain accurate and comprehensive digital records for all gifts, donor interactions, and communications., • Ensure compliance with data privacy and security standards to protect donor information., • Conduct routine audits and clean-ups to uphold data integrity and accuracy., • Merge duplicate records, update contact information, and create new donor profiles for individuals, families, and organizations., • Document database processes and best practices to ensure consistency and efficiency across the team., • Train and support colleagues in database management practices to maintain high-quality data standards., • Manage donor stewardship activities such as thank-you emails, personalized letters, videos, and tax acknowledgments., • Process and acknowledge honor and memorial gifts with accuracy and sensitivity., • Collaborate with team members to develop and refine stewardship strategies, including outreach to new donors and follow-up on outstanding stewardship tasks., • Maintain stewardship timelines, tracking systems, and processes to ensure timely and meaningful donor engagement., • Work closely with Development, Finance, and IT teams to ensure smooth operations and information flow., • Perform self-audits and prepare monthly reports to verify accuracy prior to Finance submission., • Provide Finance with required documentation to support the monthly close process., • Assist with the preparation, review, and editing of data exports for appeals, campaigns, and event mailings., • Serve as backup receptionist/switchboard operator during scheduled breaks, lunches, and absences, as needed., • Foster collaborative and positive working relationships with colleagues across departments to improve processes, increase efficiency, and support organizational goals., • Network and engage with other donor database professionals to share knowledge and stay current on best practices., • Perform other duties and special projects assigned to support organizational objectives and enhance operational efficiency. MINIMUM REQUIREMENTS: • High school diploma or equivalent., • Two years of experience in database management, gift processing, or donor relations within a nonprofit environment., • Strong Microsoft Office skills, especially Excel and Outlook., • Familiarity with online giving platforms and processing various gift types (cash, check, credit card, stock, in-kind)., • Strong customer service focus, demonstrating a friendly, approachable, and responsive manner when interacting with donors and team members., • Excellent written and verbal communication skills; ability to interact professionally with donors and team members., • Strong attention to detail, accuracy, and ability to manage multiple tasks and deadlines., • Understanding of data privacy and security standards and procedures for handling donor information., • Strong problem-solving skills and process improvement experience. PREFERRED REQUIREMENTS: • Associate’s degree in Business, Nonprofit Management, or related field., • Experience managing donor acknowledgements and stewardship workflows., • Familiarity with integration of donor data with event management, email marketing, or fundraising platforms. WORKING CONDITIONS: • Operate primarily in a climate-controlled office environment with a fast-paced workflow, requiring the ability to shift between tasks, manage frequent interruptions, and meet time-sensitive deadlines efficiently., • Standard business hours, with occasional flexibility required to meet deadlines, support events, or cover team absences., • Regular, punctual attendance is essential for maintaining efficient service delivery. PHYSICAL DEMANDS: • Frequent walking, standing, bending, squatting, reaching, and twisting., • Regular use of office equipment and handling of documents as part of daily tasks.