Executive Assistant to General Manager
3 days ago
San Diego
LOCATION The Lodge at Torrey Pines Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. SUMMARY The Executive Assistant to the General Manager at The Lodge at Torrey Pines plays a pivotal role in providing high-level administrative, organizational, and project support. As a trusted partner, this position ensures the seamless operation of the GM’s office, facilitates communication across departments, and upholds the property’s AAA Five Diamond and Forbes Five-Star service culture. The ideal candidate is polished, proactive, and committed to hospitality excellence. This role requires strong organizational, communication, and time-management skills, the ability to multitask, work independently, exercise sound judgment, and maintain a high degree of discretion and confidentiality. PAY & PERKS • Compensation: $26.00 - $34.50 DOE**, • Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property., • Discounted Hotel Rooms for you, family, and friends., • Free Employee Parking and/or discounted MTS Pronto card., • Free Meals & Refreshments during working shifts., • Career Advancement opportunities!, • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time. ESSENTIAL DUTIES • Provide high-level administrative and support to the General Manager and, as needed, other senior hotel leaders., • Manage the GM’s daily schedule, appointments, meetings, and travel arrangements., • Handle a wide range of administrative duties while maintaining organized systems for files, documentation, contracts, and confidential personnel information., • Manage incoming calls, emails, and requests with professionalism, anticipating needs and responding on behalf of the GM when appropriate., • Prepare, edit, and distribute correspondence, reports, presentations, internal communications, memos, and announcements., • Ensure smooth day-to-day operations within the executive office and support effective cross-departmental communication and initiatives., • Uphold The Lodge’s Five-Star service culture in all internal and guest-facing interactions., • Serve as a liaison between the GM and department heads, ensuring clear, timely, and professional communication, • Assist with the development of training schedules, recognition programs, and internal initiatives that promote team engagement and reinforce property culture., • Prepare agendas, supporting materials, and meeting minutes for leadership and operations meetings., • Coordinate executive-level events, team celebrations, and special functions hosted by the GM’s office, in partnership with Human Resources., • Track, monitor, and follow up on action items to ensure timely completion., • Monitor and continuously improve administrative processes to support efficient executive workflows., • Maintain strong relationships with cross-functional teams to promote alignment across the resort., • Identify opportunities to streamline communication, improve reporting, and strengthen organizational systems., • Monitor project timelines, property initiatives, and departmental deadlines, providing updates to maintain alignment., • Support coordination for major resort initiatives including restaurant projects, training programs, capital improvements, and operational audits., • Collaborate with department leaders to collect data, reports, and follow-up items at the direction of the General Manager., • Assist in managing VIP, high-profile, and repeat-guest communications and experiences to ensure elevated hospitality., • Respond to guests and vendors for inquiries, conduct billing and payment research, and assist with VIP reservations as needed., • Support follow-up on guest feedback, special requests, and service recovery efforts at the direction of the General Manager., • Reinforce the property’s culture of excellence, accountability, and service through team coordination, clear communication, and participation in property events., • Perform additional duties and responsibilities as directed by the leadership. QUALIFICATIONS • Two to four years of experience as an Executive Assistant or in a similar role supporting senior leadership., • One or more years of experience in a luxury hospitality, Five-Star or Five-Diamond environments, or similar service industry is preferred., • A combination of experience, education, and/or training may be substituted for either requirement., • Exceptional written and verbal communication skills with the ability to interact professionally at all levels of the organization., • Strong organizational abilities with a high level of attention to detail and follow-through., • Ability to manage sensitive information with integrity and discretion., • Strong emotional intelligence and interpersonal awareness., • Proficieny in Microsoft Office Suite (Outlook, Word, SharePoint, and PowerPoint) and Google Workspace., • Advanced Microsoft Excel skills, including formulas and pivot tables., • Ability to quickly adapt and utilize emerging technologies such as ChatGPT and other forms of AI., • Ability to learn and adapt to new property-specific technology systems as they are introduced., • Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress and challenges., • Proven ability to multitask and perform effectively in a fast-paced, luxury-hospitality environment., • Occasional additional hours may be required for special events or weekends., • Bilingual proficiency in Spanish is a plus but not required., • Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs., • The following position will be filled in accordance with the process set for in the California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq. **The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.