Customer Service jobs in Pennsylvania - Page 11

Job DescriptionBenefits: • Salary Plus Commission, • Simple IRA, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain client relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to clients., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Strong leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionBenefits: • Simple IRA, • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. What you’ll do • Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility, • Assists customers in making payment to fully automated revenue control equipment, • Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise, • Assists in the management of the day-to-day activities of the assigned location., • Monitors parkers in pay-in lanes, • Makes every customer interaction a moment that matters through friendly and professional conduct., • Willing to assist customers that have forgotten where they parked their vehicle., • Performs other necessary functions as assigned., • Conducts garage and facility audits as required by management., • Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct., • Makes change (if required) for customers before transactions., • Quotes rates for parking services., • Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily., • Resolves customer complaints independently or with the aid of a supervisor., • Answers telephone in a prompt and courteous manner (if required)., • Maintains cleanliness of facility and picks up trash in the surrounding area., • Presents themselves professionally (neat appearance and in uniform) at all times while at work., • Arrives to work on time for scheduled shifts., • Completes any other duties that may be assigned by the supervisor. Qualifications What you need Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually moderate to loud., • The exposure level in the work environment to vehicle emissions is moderate to high, • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high., • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind., • The exposure level in the work environment to bright sunlight and nighttime working conditions is high. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Job Description Grow With Us at DVS - We're Hiring Inbound Customer Service Superstars! If you're someone who enjoys helping people and wants to be part of a team that truly values you - not just for what you do, but for who you are - then you're going to love it here at Disabled Veteran Solutions (DVS). We're seeking friendly, patient, and service-minded individuals to join our customer care team, supporting meaningful, government-based programs. You don't need a fancy title or years of call center experience - you just need heart, professionalism, and a desire to make someone's day a little easier. What You'll Be Doing • Answer incoming calls and be the friendly voice callers can count on., • Help people with simple troubleshooting and submit support tickets when needed., • Schedule appointments and walk callers through next steps., • Document conversations in the system so follow-through is easy and accurate., • A quiet place to work and reliable high-speed internet, • A computer (Windows-based), dual monitors preferred, and a USB-wired headset, • A high school diploma or GED, • The ability to pass a background check, • Clear, friendly communication skills, • Availability between 9 am - 6:30 pm EST, Monday-Friday At DVS, we honor Veterans and Military Families by offering meaningful and respect-filled employment. You'll be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success. Plus, we offer development opportunities for other roles you might be interested in. About Disabled Veteran Solutions Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran-Owned Small Business, we're committed to excellence, adaptability, and exceeding client expectations. A pre-employment drug screening and criminal background check are required prior to employment.

Job Description Hibu is looking for a Website Support Specialist! This person would be responsible for handling DNS issues in a customer support and production capacity. The DNS Web Support Specialist will interact with several internal departments, external clients, and vendors on a daily basis to ensure sites are set live and secure. Responsible for answering Five9 Call Queue calls and addressing incoming emails. Responsibilities: • Receives inbound calls regarding domains and email issues., • Makes outbound phone calls to clients to assist with DNS issues as needed., • Researches and investigates hosting issues and provides prompt resolutions., • Contacts vendors to resolve domain and email hosting issues., • Secures and purchases new domains for clients., • Monitors personal Outlook inbox and Teams group chat for internal and 3rd party vendor-related updates and issues., • Monitors DNS team shared Omni Channel to promptly resolve client issues. Skill Requirements: • Excellent written and verbal communication skills., • Skilled at providing client-focused interactions, creating positive experiences for Hibu's clients., • Adaptable, able to quickly learn new products and processes., • Proactive in bringing issues impacting production to management in a timely and effective manner., • Strong time management skills., • Ability to complete multiple priorities simultaneously., • Strong working knowledge of Microsoft Office Suite., • Ability to handle multi-line phone system., • Familiarity with multiple web browsers (Chrome, Edge, etc.), • Experience working with DNS tools., • Familiarity with File Transfer Protocol (FTP.) IND10 #LI-AG1 Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Job Description Welcome to The Lowa Group Inc, where we pride ourselves on delivering exceptional service and unmatched expertise in the world of commercial lines insurance. Situated in the charming town of Pottstown, Pennsylvania, we are seeking a dedicated Commercial Lines Account Manager to become an integral part of our team. Our environment is friendly, supportive, and driven by a passion for fostering long-term client relationships. In this role, you will be at the forefront of our operations, managing client accounts, and ensuring their needs are met with precision and care. As a company, we believe in empowering our employees through trust, open communication, and a positive work setting. If you are looking for an opportunity to make a significant impact, this is a wonderful chance to advance your career and be a crucial player in a thriving company. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Retirement Plan Responsibilities Client Management: Develop and maintain strong relationships with commercial clients, ensuring their insurance needs are effectively managed. Policy Administration: Handle all aspects of policy processing, including issuance, renewal, and endorsement requests. Client Communication: Act as the primary contact for clients, providing timely responses to inquiries and resolving any issues or concerns. Insurance Consultation: Analyze clients' insurance portfolios, providing recommendations to enhance coverage and optimize their insurance plans. Documentation: Ensure accurate and thorough documentation of all client interactions and transactions within the agency's systems. Risk Assessment: Conduct detailed assessments of potential risks and provide recommendations to mitigate them. Relationship Building: Cultivate long-term relationships with clients to foster trust and loyalty towards The Lowa Group Inc. Requirements Experience: At least 3 years of experience in commercial lines or a similar field is required. Licensing: A current PA State insurance license is a necessity. Communication Skills: Outstanding verbal and written communication skills. Organization: Exceptional organizational and time management skills are essential. Problem-Solving: Excellent analytical and problem-solving skills. Technology: Proficiency in using insurance software and Microsoft Office Suite.

Job DescriptionBenefits: • Bonus based on performance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • No sales experience is required!, • 1 year of customer service experience, • Successful track record of meeting sales goals/quotas preferred, • Ability to effectively relate to a customer, • Confident in client communication, call and email, • Property & Casualty license

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Opportunity for advancement, • Signing bonus We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Oversee the customer service team and daily operations., • Develop and implement customer service policies and procedures., • Handle escalated customer complaints and issues., • Train and mentor customer service representatives.QUALIFICATIONS:, • 5+ years of experience in customer service, with 2+ years in a managerial role., • Leadership and organizational skills., • Communication and problem-solving abilities.

Job Description At Ryan Bowler Allstate Insurance, were redefining what it means to work in insurance. Founded on over a decade of industry experience, this agency was established for high-performing individuals who value meaningful work in a supportive, growth-focused environment. We believe in effort, integrity, and ownership, and we reward individuals who demonstrate all three. With hands-on leadership, a collaborative team dynamic, and a clear mission to protect what matters most to our clients, we dont just fill roles, we build careers. Were hiring a full-time Insurance Customer Service Representative to support our growing agency. This role is ideal for someone who takes pride in delivering exceptional service, is detail-oriented, and seeks more than just a job; they want a long-term opportunity to grow within a dynamic, people-first organization. • Base salary of $40,000 to $60,000 based on experience, • Early-leave incentives for top performers, • Bonus opportunities tied to performance and customer retention, • One-on-one mentorship and a clear path to Service Manager Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Evenings Off Weekends Off Bonuses for Top Performers Responsibilities • Support customers with policy updates, billing, and general questions, • Assist with claims processes, guiding clients with empathy and clarity, • Ensure accurate documentation and timely follow-ups, • Build client loyalty through proactive service and retention outreach, • Create positive experiences in every client interaction, • Serve as a calm, reliable voice during stressful or urgent situations, • Must have active insurance license, • Strong communication and active listening skills, • Compassionate, patient, and solution-oriented approach, • Excellent attention to detail and organizational habits, • Ability to stay composed under pressure, • Self-motivated, dependable, and team-oriented, • Tech-savvy and comfortable working in a fully remote setup

Job Description Location:901 N. Cameron Street. Harrisburg, PA 17101 Pay: $17.15/hour, Weekly Pay Schedule: 9am-2pm Our customer service department operates Monday thru Friday 7 AM - 7 PM and Saturdays 8 AM - 4 PM. Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter. Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach. Join us in turning every call into an opportunity to enhance mobility in our community. The Authority is an equal employment opportunity employer.

Job DescriptionSalary: Customer Service Representative (CSR) Accounting DepartmentLocation: viLogics HQ Ebensburg,PA (Operations Center) In-Office Only PositionSummary: viLogics is seeking a Customer Service Representative (CSR) for the Accounting Department with a Managed Service Provider (MSP) background to assist clients with invoicing, contract reviews, and billing support. This is strictly in-office position requiresdaily face-to-face collaboration to ensure seamless financial operations and exceptional client service. The ideal candidate will have experience in MSP billing processes, client account management, contract reviews, and dispute resolution. Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: • Client Billing Support & Invoicing:, • Generate, review, and process customer invoices accurately and in a timely manner., • Investigate and resolve billing discrepancies while maintaining a high level of customer satisfaction., • Work closely with clients to explain invoice details, ensure transparency, and resolve any disputes., • Assist with accounts receivable (AR) follow-ups and collections as needed., • Contract Management & Review:, • Review customer contracts, agreements, and SLAs (Service Level Agreements) to ensure accurate billing., • Identify and resolve discrepancies between contracted services and actual billing., • Assist in contract modifications and renewals in collaboration with the sales and finance teams., • Client Account Management & Support:, • Act as the primary point of contact for customers regarding billing-related inquiries., • Provide exceptional customer service, ensuring timely responses to client questions and concerns., • Maintain detailed records of client interactions, contract terms, and invoice adjustments., • Internal Collaboration & Reporting:, • Work closely with the finance, sales, and service teams to ensure alignment between services delivered and billed., • Utilize PSA tools (preferably Kaseya BMS, ConnectWise, or Autotask) to track customer accounts, contracts, and billing activity., • 3+ years of experience in a billing, invoicing, or contract management role within an MSP or IT service provider environment., • Strong knowledge of MSP financial operations, including recurring revenue models, contract-based billing, and service agreements., • Experience with PSA tools such as Kaseya BMS, ConnectWise Manage, or Autotask is preferred., • Detail-oriented with strong analytical skills and the ability to identify and resolve discrepancies., • Excellent communication and interpersonal skills to effectively interact with clients and internal teams., • Problem-solving mindset with the ability to handle billing disputes and client escalations professionally., • Ability to multi-task and manage multiple client accounts while maintaining accuracy., • Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, financial reporting)., • This is an in-office roleremote or hybrid work is NOT an option., • Must possess a valid drivers license with a clean record., • Must be able to pass a full background check., • Strictly in-office position based in Ebensburg, PA, • Standard office hours are Monday through Friday, with potential for overtime as needed.

Job DescriptionSalary: $40,000.00 - $60,000.00 per year Job description The CCR supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: • Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.Good communicationwith the client is essential! Make sure that taking care of theclients takes higher prioritythan any other task and that the clients areenthusiasticabout how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit., • Making sure that the phone is answered before the third ring and that the approved company greeting is used each time., • Notify client ahead of time if the technician/plumber/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the clients satisfaction., • Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls., • High school diploma/GED required, • Associate degree preferred but not required, • Self-starter, reliable, flexibility with hours, • Strong customer service skills, • Present and communicate professionally (written and verbal), • Excellent interpersonal communication skills on a professional and technical level, • Able to work both independently and as part of a team, • Strong knowledge of Microsoft Excel, Word and Powerpoint, • Must be a critical thinker - Strong English composition skills, • Telephone etiquette and working knowledge of email systems Physical Demands: • Climbing up and down stairs from time to time, • Moderate lifting may be required (15-20) pounds, • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer, • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity Salary: $40,000.00 - $60,000.00 per year Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Referral program, • Vision insurance Shift: • Day shift, • Weekend Shift Weekly day range: • Monday to Friday, • Rotating weekends, • Saturday-Monday Work setting: • In-person Ability to commute/relocate: • Bellefonte, PA 16823: Reliably commute or planning to relocate before starting work (Required) Work Location: One location

Job Description For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you! It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures. DUTIES • Phone Call Management, • Quick and Accurate Reservations Entry, • Providing Excellent Customer Service to all Clients, • Providing Dispatch Support, • Upselling Packages and VIP Services, • Knowledge of local area and routes strongly preferred, • Excellent attention to detail required, • Excellent customer service skills required, • 40 WPM typing skills required, • Education: High School Diploma or equivalent required, • Experience: 1-3 years related experience preferred, • Certification/Licensure: N/A, • Software/Hardware: An understanding of MS Office Applications Job Posted by ApplicantPro

Job Description Body Shop Customer Service Representative / Administrative Assistant / Office Coordinator C The Hertrich Difference: • Extremely Competitive Salaries with HUGH earning potential and monthly incentives, • Full benefit package available after 90 days (medical, vision, dental, life insurance and more), • Monday- Friday schedule for work and family balance, • PAID every Friday, • Paid Holidays, Vacation, and Personal Days, • 401K Plan with Employer Match, • Completes reconciliation on all accounts payable and receivables, deposits, petty cash, and receipt, • Greets and assists customers in a pleasant and professional manner, in-person and over the phone, • General office duties such as computerized data entry, insurance processing, compiling reports, and filing, • Professional appearance with excellent customer service skills, required, • Outstanding verbal and written communication skills, required, • Enthusiastic attitude with desire to provide excellent customer service, required, • Computer proficiency with Quick Books or similar accounting software, preferred, • Must be self-motivated, detailed oriented, and organized, • Bi-lingual in Spanish, is a plus, • High School Diploma/GED required, • Valid license Hertrich is dedicated to actively helping our communities through national and local charities including our Hertrich Hires Heroes, Hertrich Helps Heroes, USO, Autism, Alzheimer's, Boys and Girls Club, local hospitals, education partners including Teacher-of-the Year, just to name a few. "Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO/ AA employer. Job seekers will be given consideration without regard to their disability or protected veteran status." Job Posted by ApplicantPro

Job Description Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force. This is a full-time, entry-level position. Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site. THE IDEAL CANDIDATE WILL: • Prioritize the customer experience, • Manage multiple responsibilities with a high degree of professionalism, • Build positive relationships with our customers and sales force, • Inbound & Outbound Telephone Calls & Emails, • Accurate and Efficient Customer Order Entry, • Written and verbal communication is required, • Proficient in Excel, Word and Outlook, • Proficient English language skills required, • Excellent Telephone Etiquette, • Ability to Multitask BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.

Job Description Report to: Store Manager JOB SUMMARY • Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors., • Utilize staff on duty efficiently – help build a strong and motivated store team., • Emphasis on customer service and production., • Promote sales growth and attend to store merchandising., • Ability to supervise without showing partiality., • Aware of store safety and security., • Assist customers quickly and courteously with their purchase., • Maintain a pleasant environment in the store among customers and store staff at all times., • Will be fair-minded but firm in direction., • Maintain proper handling of merchandise according to store standards/procedures/policies., • Sufficient mathematical skills to use cash register and complete paper work., • Will do daily paper work in absence of Store Manager or Assistant Manager., • Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately)., • Must possess a valid driver’s license, maintain adequate insurance and pass a background check., • Work cooperatively with store management and staff., • A good communicator with store management and staff., • Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires., • Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock., • Help maintain store appearance – maintenance, such as dusting, sweeping as necessary., • Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store., • Aware of shrinkage – internal and external., • Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs., • Employee will have occasional short deadlines and work environment hectic with occasional high stress., • Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc., • Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc. EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED • A high school diploma or equivalent is required. A minimum of one year retail sales experience is required. HOURS WORKED • The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours.. NUMBER OF DAYS WORKED • May vary, but normally five days a week. OVERTIME HOURS • Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company. PHYSICAL DEMANDS For the purpose of determining the frequency of an activity, please refer to the following table: Never: 0% (0 Min. to 6 Min.) Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.) Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.) Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.) STANDING Continuously (67-100%) Surface: Tile, carpet, cement Activity: All aspects of job WALKING Continuously (67-100%) Surface: Tile, carpet, cement Activity: All aspects of job SITTING Occasionally (1-33%) Activity: Paperwork CLIMBING Occasionally (1-33%) Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required. BENDING Occasionally (1-33%) Activity: Normally stocking and display setup. STOOPING/KNEELING: Occasionally (1-33%) Activity: Brief stocking, bagging. Preferred, but not required. REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%) Activity: Textile transfer. TWIST AND TURN: Occasionally (1-33%) Activity: Normally stocking and display setup LIFTING Frequently (34-66%) Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help. CARRYING Frequently (34-66%) Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help PUSH/PULL Frequently (34-66%) Activity: Attend to store merchandise and displays, moving of textile rack and buggy COORDINATION Eye, Hand, Foot Continuously (67-100%) Activity: Performing normal duties of position TALKING/HEARING/SEEING Continuously (67-100%) Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required. MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%) Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor. ENVIRONMENTAL CONDITIONS Indoors 100% Hazards include rolling racks, furniture, and other equipment HAND COORDINATION RIGHT LEFT BOTH FREQUENCY Major Hand X Continuously (67-100%) Fine Manipulation X Frequently (34-66%) Gross Manipulation X Frequently (34-66%) Simple Grasping X Frequently (34-66%) Power Grip X Occasionally (1-33%) Hand Twisting X Occasionally (1-33%) Fingering X Continuously (67-100%)

Job Description TEKsystems is currently supporting a call center in Blue Bell, PA looking for a quality assurance specialist. This position will work on-site and monitor agents in the call center. Applicants must have flexibility in their schedule and be open to working weekends. Description Monitoring customer interactions like calls, chats, and emails to ensure they meet company standards and policies. Key responsibilities include evaluating agent performance, providing constructive feedback and coaching, identifying training needs, and reporting on trends to improve customer satisfaction and service quality. • Review customer service interactions across various channels (calls, email, chat) to assess agent performance based on company standards., • Offer constructive feedback to agents on their performance and professionalism, often through one-on-one meetings, to help them improve., • Track and analyze key metrics to identify trends in agent and team performance and to understand how they affect customer satisfaction and other business goals., • Make sure agents are following all necessary procedures, scripts, and regulations., • Help develop and refine quality standards, evaluation forms, and standard operating procedures., • Use performance data to recommend enhancements to training programs and materials., • Compile and present performance data and analysis to management., • Work with other evaluators to ensure consistency in scoring and feedback across the team. Qualifications • Understanding of call center operations and customer service principles., • Excellent communication and interpersonal skills, particularly in providing constructive feedback., • Strong analytical and problem-solving skills to identify trends and develop solutions., • Knowledge of business metrics and how support operations impact them., • Flexible schedule, 8am-8pm The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Blue Bell,PA. Application Deadline This position is anticipated to close on Nov 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

As a Services Account Manager, you will join Trane’s best-in-class Commercial HVAC team.

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