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Job Description NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at . POSITION SUMMARY The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests), as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives. WHAT YOU WILL DO: · Receive and provide a timely response to incoming requests for general information such as pricing, availability of products, and product specifications. · Process customer orders, bid, and quote requests accurately and in a timely, professional manner. · Analyze previous sales information with various members of assigned customer groups or accounts to help facilitate business growth and assist in customers meeting their business objectives. · Build strong relationships with various members of assigned customer groups to help facilitate business growth and assist in customers meeting their business objectives. · Provide parts application assistance through use of parts manuals, bill of materials, engineering drawings or change notices. · Assist customers with determining product routing that meets their delivery needs. · Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary. · Creating and monitoring until final approval of New Load Requests, Data Change Requests and Pricing Requests. · Resolve problems associated with orders and shipments including review of open backorder logs as needed. · Offer alternative solutions when primary suppliers cannot meet customer needs. · Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc. · Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due. · Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA’s that are past due. · Miscellaneous responsibilities as assigned by the customer service manager. · Follow all policies and procedures. WHAT YOU NEED TO BE SUCCESSFUL: · High School diploma or equivalent. · Knowledge of Oracle systems/processes, Bills of Materials, basic knowledge of transit vehicles and systems. · Microsoft Office, Excel. · Power BI · Analytical and organizational skills. · Excellent communication skills. · Ability to travel up to 10%. Benefits WHY JOIN OUR TEAM: • Competitive Wages., • A continuous learning environment., • Ability to advance your career with a growing company., • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at , , , , , and . #NFI

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. Must be able to out the change that the computer tells you to give. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Qualifications Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Description Service Manager Casual Theme - Hospitality Leader This is a Service Manager Career opportunity for the hospitality professional who loves to use their “Gift of Gab” to WOW each and every guest! Apply Today for our location in Louisville, KY. Our concept prides itself on Legendary Food, Legendary Service and Lots of Legendary Fun! Our team has an incredible sense of pride in everything they do and are full of passion ensuring each guest has a legendary experience every time. Since we opened our doors over 20 years ago, our main focus has been putting our employees first. Our founder’s belief is if all our team members are happy our guests will have an amazing experience to brag about! We are a family restaurant, and we believe our family is every member of every community we are present in. You will see our team members both in the restaurant and out in the community supporting local charitable organizations, schools and fundraisers. We are operating restaurants in almost every state across the U.S. as well as 6 international locations, with definite plans for expansion and growth this year. Don’t miss this legendary opportunity as a Service Manager, Apply Today for our location in Louisville, KY. Title of Position: Service Manager Job Description: As stated before, the Service Manager will have the opportunity to use their “Gift of Gab” to WOW guests while ensuring guest satisfaction through 100% table visitation. The Service Manager will manage the front of the house operations through Legendary Service, Guest Focus and Fun!! The Service Manager must possess the ability to develop people, we are a company that believes in and loves promoting from within! The Service Manager must be able to work closely and communicate with other members of management, they will work closely with the Kitchen Manager to ensure proper unison between the front and back of the house and will be directed and developed by the Managing Partner on a daily basis. Kitchen Manager Casual Theme - Culinary Leader As a Kitchen Manager you are most likely looking for a career opportunity with a company that prides itself on operating a kitchen using only Legendary Scratch-Based Food. You can find that opportunity with us, Apply Today for our location in Louisville, KY. Unlike other concepts which use frozen food from a bag and entrees prepared in a microwave, all our restaurants’ kitchens are stocked with hand-cut steaks, fall-off-the-bone ribs and made from scratch dressings and sides. We pride ourselves on Legendary Food, Legendary Service and Lots of Legendary fun! Our team has an incredible sense of pride in everything they do,and are full of passion ensuring each guest has a legendary experience every time. Since we opened our doors over 20 years ago, our main focus has been putting our employees first. Our founder’s belief is if all team members are happy our guests will have an amazing experience to brag about. We are operating restaurants in almost every state across the U.S. as well as 6 international locations, with definite plans for expansion and growth this year. Don’t miss this legendary opportunity as a Kitchen Manager, Apply Today for our location in Louisville, KY. Title of Position: Kitchen Manager Job Description: The Kitchen Manager will manage the back of the house operations with an unfailing commitment to Legendary Scratch-Based Food. The Kitchen Manager will be in charge of all product ordering pertaining to the back of the house, managing and controlling food cost and ensuring all food safety guidelines are being met. The Kitchen Manager must be able to work closely and communicate with other members of management as they will work closely with the Service Manager to ensure proper unison between the front and back of the house and will be directed and developed by the Managing Partner on a daily basis. Benefits: · Industry Leading Compensation · Medical/Dental/Vision Insurance · 401(K) · Short and Long Term Disability · Life Insurance · Paid Vacation · Stock Incentive Program · And the Best Benefit of all….Growth Qualifications: · The Service Manger or Kitchen Manager should always provide consistent support to the success of the operation · The Service Manager or Kitchen Manager must be extremely guest orientated with the highest degree of honesty and integrity · A strong understanding of restaurant P&L statements is required for the Service Manager or Kitchen Manager · A requirement for the Service Manager or Kitchen Manager is a true passion for the development and mentoring of others · This position requires a minimum of 3 years’ experience as a Service Manager or Kitchen Manager in a high-volume environment, 4 million in annual sales or higher Apply Now - Service Manager located in Louisville, KY If you would like to be considered for this position, email your resume to #ZRTM As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Gecko Hospitality, has your consent to communicate via SMS text message moving forward. Terms of Service are available at Privacy Policy can be found at Message and data rates may apply, depending on your mobile phone service plan. For more help reply “HELP” to your texts or you can opt-out by replying STOP

Job DescriptionRenewal by Andersen of Kentucky & Southern IndianaRenewal by Andersen is seekingoutgoing, motivated Event Marketing Representativesto represent our brand at home shows, fairs, retail locations, and community events. This role is ideal for individuals who enjoy engaging with people, building rapport, and working in a dynamic, team-oriented environment.As an Event Marketing Representative, you will be the face of our brandsparking conversations with homeowners, educating them on our products, and setting qualified in-home design consultations for our professional design consultants. Key ResponsibilitiesEngage and interact with homeowners at events, home shows, retail locations, and community activationsInitiate conversations, build rapport, and educate prospects on our window and door solutionsSet qualified in-home consultation appointments for design consultantsRepresent the Renewal by Andersen brand with professionalism, integrity, and enthusiasmMeet or exceed individual and team performance goalsAssist with event setup, breakdown, and on-site brand presentation as needed Qualifications & RequirementsConfident communicator with a friendly, people-first attitudeSelf-motivated, dependable, and goal-orientedComfortable standing for extended periods and working outdoors in various weather conditionsValid drivers license and reliable transportationPrior customer-facing, sales, or event experience is a plus, but not required Compensation & Earning PotentialStarting pay:$16$17 per hour, based on experience$50 bonus per qualified appointment (demo)Event Marketers who consistently meet performance goals can expect to earnapproximately $50,000 annually, with opportunities to earnmorebased on performance Why Join Renewal by AndersenSupportive, goal-driven team environmentPaid training and ongoing coachingFlexible scheduling with opportunities for growthRepresent a trusted, industry-leading brand with over 120 years of innovation By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RBA").We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. • Vigorously and diligently work to generate leads while engaging in door-to-door campaigning in assigned territory generating qualified sales opportunities as instructed by the Canvassing Program Manager, • Transport self to assigned territory and work independently to while representing Renewal by Andersen at all times with the utmost degree of professionalism., • Utilize Renewal by Andersen mapping program, and business applications, to accurately keep records on house-to-house information and data tracking., • Be courteous, neat, clean and in proper uniform with required municipality permitting at all times, • Attend company meetings as required., • Communicate with Canvassing Program Manager ideas that can improve effectiveness of the canvassing program policies of Renewal by Andersen., • Master Renewal by Andersen methodology, product, and current promotional offerings. Become a Signature Service expert, • High School Diploma or equivalent required or 2 years experience, • Valid Drivers License with a clean driving record, • Minimum age of 18 to be covered under company driving insurance policy, • Reliable transportation to navigate through territory, • Strong verbal communication skills, • Goal-oriented and self-motivated, • Able to navigate through multiple platforms on tablets, • Physically able to stand and walk 3 to 5 miles a dayCompany DescriptionThere’s no other home in the world exactly like yours, so you shouldn’t expect a one-size-fits-all solution when it comes to your new windows. Our hassle-free process was designed with homeowner satisfaction in mind. From design and sales through installation and service, your Renewal by Andersen team will be with you every step of the way—making it easy to know the project’s status and get answers to any questions you may have. Our window replacement process is broken down into four steps: • In-home consultation. Our design consultants listen to your needs and create a plan to improve energy efficiency and enhance your home’s beauty., • Measure and manufacture. Project Technicians ensure accuracy and answer any last-minute questions before sending in the order for your fully customized windows.

Job DescriptionSalary: $50,000-$60,000/year POSITION SUMMARY: The Exhibit Designer assists the Creative Team in the creative implementation of projects, upholding the standards of Solid Lights excellence in design. The Exhibit Designer provides project visualizations, 2D and 3D design, graphic designs, linear and interactive media concepts, and design intent for fabrication expertise as needed for projects, as well as the creation of graphic production files. The Exhibit Designer also works with the entire project team to assist in the successful design and build of projects on budget and on time, upholding the excellence of Solid Lights work product. ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential functions include but are not limited to the following: • Collaborates with the Project Team to create designs that best address the clients goals and vision., • Creates designs and creative work product through Solid Lights Planning, Design, Production, and Installation process., • Collaborates with the Creative Director, to assist the Creative Team in selection of materials that accomplish the goals of design and meet the project budgets., • Collaborates with the Creative Team to create exhibit visualizations and support drawings that incorporate all necessary components for the fabrication of the exhibits., • Coordinates with the Creative Team to create presentation and fabrication materials necessary for project deliverables., • Collaborates with the Creative Team to create graphic files for production., • Assists the full Project Team to facilitate project flow and success following the lead of the Project Manager and Creative Director., • Assists the Director of Integration in the coordination with subcontractors to facilitate the successful design intent for fabrication and installation., • Helps create promotional materials as necessary to assist Solid Light in business development., • Helps to promote Solid Light and its values and provides support in reaching its goals., • Other duties as assigned. SKILLS AND EXPERIENCE: • Bachelors degree in related subject or equivalent work experience and training., • Minimum of two (2) years of experience in exhibit design., • Proficient understanding of computer applications to include Microsoft Office Suite and the Internet., • Proficient in Google SketchUp and Adobe Creative Suite. AutoCAD proficiency preferred., • Construction knowledge preferred but not required., • Creativity and the ability to develop innovative solutions for client demands., • Excellent organizational skills., • Excellent oral and written communication skills to include presentations, and internal and external client deliverables., • Ability to professionally and efficiently correspond with external and internal clients and vendors via phone, email, and written correspondence., • Excellent attention to detail in an environment with rapidly changing data., • Interpersonal relationships which encourage openness, candor and trust, both internally and outside of the Company., • Accurate and timely completion of projects and/or reports., • Maintenance of Company information in a confidential manner., • Ability to work independently or in a team setting in a fast-paced environment. PHYSICAL AND MENTAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to communicate with others; listen; remain in a stationary position, often sitting or standing for prolonged periods of time; walk; use hands to grasp, handle or feel; and reach with hands and arms. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates exclusively in an indoor environment with controlled temperatures. Solid Light is an Equal Opportunity Employer and complies with ADA regulations as applicable. We participate in E-Verify.

Job Description Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, ValerisTM revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit . A typical day in the Case Manager / Patient Advocate (non-clinical) role will include ownership of your patients cases from initiation to closure to include; benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, Lynk) by using your critical thinking skills and your knowledge of the program and industry rules and standards. This role requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test! Key Responsibilities: The responsibilities include, but are not limited to the following: • Relationship Management, • Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients, • Manages all relationships in a manner that adheres to healthcare laws and regulations, • Communications, • Performs program welcome calls to patients, • Performs post Benefits Investigation calls to patients and physicians explaining coverage options, • Manages all client inquiries unable to be determined by client through reporting, • Manages HCP inquiries, as applicable, pursuant to business rules, • Inbound Call Management, • Manages inbound calls as directed by the program-approved FAQs, • Triage patients to internal or external resources as appropriate, • Personalized Case Management, • Provides personalized case management to patients and HCPs including outbound communication to HCPs and patients to communicate benefit coverage and next steps in obtaining coverage, • Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed, • Identifies and communicates patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions, • Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and HCPs to follow up on proper submission and/or outcome, • Coordinates nurse teach with field-based nurse educators, as applicable to program, • Supports adherence services through coordination of nurse follow up, as applicable to program, • Identifies peer support resources for patients, • Coordinates shipment of product through patient assistance program and/or bridge program from the PharmaCord pharmacy, • Proactively communicates needs for reverification of prior authorization or re-enrollment for patient assistance program, • Reports adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules, • Documents all activities within the PharmaCord Lynk system in accordance with business requirements, • Utilize Valeris’ values as the driving force behind the team’s success, • On time adherence to training deadlines for all corporate policies and procedures, • Ensure all SOPs are followed with consistency Successful candidates possess the following personal attributes: • Detail oriented, • Professional telephone etiquette, • Self-awareness of your own emotions and the potential impact on others, • Basic computer knowledge, • Ability to multitask effectively, • Ability to recognize emotions and their effects, • Sureness about self-worth and capabilities, • Manage disruptive impulses, • Maintain standards of honesty and integrity, • Takes responsibility for performance, • Adapts and handles change with flexibility, • Is innovative and open to new ideas, • Achievement driven; constant striving to improve or to meet a standard of excellence, • Aligns with the goals of the group or organization, • Ready to take initiative and act on opportunities, • Be optimistic and pursue goals persistently despite obstacles and setbacks, • Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners, • Clear and concise communication, • Positive attitude!, • Bachelor’s degree strongly preferred or equivalent experience required, • Customer service and healthcare industry experience is preferred but not required, • Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required, • Bi-lingual skills in Spanish and English are a plus., • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy., • Although very minimal, flexibility to travel as needed is preferred. We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs, • Additional health support, including telehealth and Employee Assistance Program (EAP) services, • Company match on Health Savings Account contributions, • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000, • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability, • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting, • Paid Time Off (PTO) and Sick Leave to support work-life balance, • Team members receive nine paid holidays plus two floating holidays, • Opportunities for advancement in a company that supports personal and professional growth, • A challenging, stimulating work environment that encourages new ideas, • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace, • A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. Important Notice Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @Valeris.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process. Please Note: • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @Valeris.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly., • We will never request your bank account information at any stage of the hiring process.