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Job Description Job Responsibilities: • Welcomes and greets all patients and visitors, in person or over the phone, • Schedule appointments in aligned with providers approved & documented schedule., • Answers the phone while maintaining a polite, consistent phone manner using the following proper telephone etiquette, • Being an active listener – focusing on the speaker and the issue being discussed, trying not to interrupt, being aware of non-verbal communication, avoiding talking to someone else, • Having good phone manners by answering quickly, speaking slowly and clearly, and asking permission before placing a caller on hold., • Maintain confidentiality by being cautious about the information given over the phone keeping in mind that other people may hear your conversation., • Staying calm and polite even when a patient/visitor may be rude to you., • Responsible for keeping the area clean and organized., • Register new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards), • Scanning incoming faxes., • Communicate effectively with provider and other team members., • Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff., • Required, • Bilingual Spanish (Fluent or Proficient), • Customer service skills experience, • Excellent oral and written communication skills. Proficient interpersonal relations skills., • Must have strong computer skills to handle clerical tasks, including working with office and EMR systems., • Knowledge of: Internet Software; Microsoft Word; Microsoft Outlook; Electronic Health Records (EMR Software), • Preferred, • Minimum of 1+ year experience in a physician office., • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.), • Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus.Company DescriptionFast pace work environment offering opportunity to operate within an Internal Medicine & Pediatrics Office.Fast pace work environment offering opportunity to operate within an Internal Medicine & Pediatrics Office.

Job Description Keeper is hiring a driven, bilingual (Spanish or Portuguese) Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role! About Keeper Security Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. • Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows, • Meet or exceed sales targets within SMB Cohort, • Communicate with Spanish and/or Brazilian Portuguese speaking customers, both written and verbal, • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts, • Work with clients to negotiate contract renewals, cross-sells, and upsells, • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews, • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals, • Advise customers on best practices for securing and protecting their business against password related breaches, • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle, • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers, • Understand and navigate account procurement practices to negotiate licensing contracts, • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space, • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc., • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert, • Drive customer advocacy in the form of references, referrals, and case studies, • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas, • Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives, • Contribute towards the development of a strong team environment by upholding high work standards, • 1+ years of experience in Account Management or SaaS Customer Success/Sales roles, • Must be fluent, both verbal and written in Spanish or Brazilian Portuguese and English, • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support, • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise, • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives, • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value, • Energetic and self-motivated; a team player who is also a proactive and creative problem solver, • Aptitude for learning software; strong with business applications, • Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, • Working knowledge of Salesforce.com, • Undergraduate degree preferred (BA/BS), • Medical, Dental & Vision (Inclusive of domestic partnerships), • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life, • Voluntary Short/Long Term Disability Insurance, • 401k (Roth/Traditional), • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non-Exempt

Job Description Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia. Pay - $15.00 per hour Position Summary: • To maintain the highest possible guest service and cleaning standards by following the guidelines in the job description and expectations of the management team., • Check with the manager on duty for special assignments., • Assist guest in scoring system, find correct bowling balls and ramps., • Assist in running and expediting food., • Assist front desk staff and gaming operation upon request., • Bus and wipe down venue tables, chairs and floors., • Remove bowling balls from returns and place on racks, place ball ramps in proper storage areas., • Inspect floors and carpets for debris, remove and wipe down all wet spots and vacuum carpeting. Place wet floor signs in designated areas., • Check restrooms for cleanliness, refill toilet paper dispensers, hand towel dispensers and hand soap., • Help stock all service areas with supplies., • Check and clean all windows on doors., • Clean debris from parking lot and sweep all entrance areas., • Empty all trash cans and replace trash bags., • Health Insurance, Vision Insurance, and Dental Insurance, • Dental Benefit *Little Partners 12 & under no charge coverage, • HSA Health Savings Account, Short-Term, and Long-Term Disability, • Pretax 401k Options, 401k Roth Options + 401k Employer Match Requirements • No experience is necessary; training provided onsite., • Participate in a culture of respect, camaraderie, and inclusiveness for all guests and staff., • Work varied hours/days, nights, weekends and holidays, weather conditions, as needed., • Must have the ability to stand and exert fast-paced mobility for an entire shift., • Must show up for all company required meetings and scheduled shifts on time., • Must be a minimum of 16 years old. ?Must be able to lift 30 pounds

Job Description Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: . JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team, reporting to a Team Lead-Client Services, and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience. In this role you will: • Leverage phone and email to help resolve client support inquiries regarding their account and our platform, • Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items, • Educate and empower customers to get the most out of the NinjaTrader product line, • Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications, • Efficiently and accurately manage customer data using Salesforce, • Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams, • Identify and communicate emerging client needs and feature requests to management and other internal teams, • Guide clients in navigating the world of commodity futures and NinjaTrader's services, • Assist management in creating and revising policies based on customer feedback, • Contribute to continuous team and client experience improvements by creating knowledge articles and email templates, • Regularly assist with beta testing new software updatesWhat you'll need:, • Strong computer skills and the ability to learn complex systems quickly, • Empathy and the ability to connect with customers while showing genuine care for their issues, • Ability to explain complex information or instructions in a simple, understandable way, • Strong time management skills with the ability to follow up on multiple issues and customer service requests, • Excellent written and verbal communication skills, • Tech-savvy mindset with the ability to troubleshoot computer issues directly with clientsBonus points for:, • Written and spoken fluency in Spanish, • A minimum of 1 year of customer service experience, preferably in a high-volume technology company, • Prior experience with CRM software and customer service ticketing software Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below. Location: This role is based in Chicago, IL. We are not open to remote candidates for this role Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: • 20 additional flex remote days annually, • Generous PTO, • 7 Paid Holidays Annually + 5 Conditional Holidays Annually, • 1 Service Day Annually, • 401k with 3.5% Company Match, • Paid Parental Bonding Leave, • Health, Vision, Dental Coverage

Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Customer Service Engineer to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Surge Support Customer Service Engineer will be assigned to a small, mobile team that travels within the district to support events that require dedicated IT support. During surge events, the candidate will support a multitude of IT tasks including asset deployments, imaging, and decommissioning. When not supporting surge events, the candidate will reside at a designated location, responsible for quickly supporting end-user requests for assistance. The ideal candidate must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. A Surge Support Customer Service Engineer must have experience conducting routine system administration tasks and logging data in system administration logs. Responsibilities: • Serve as a dedicated resource for surge support events within the assigned district, requiring up to 50% travel for up to two (2) weeks at a time; supporting asset deployments, imaging and decommissioning tasks, and other IT duties as assigned, • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction, • Demonstrate flexibility and adaptability to changing situations, effectively managing multiple users and priorities simultaneously, • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, performing diagnostic and repair activities and use debugging protocols and processes on both hardware and software components, • Assist in setting up and maintaining user accounts, Active Directory and other system accounts, interfacing with other software applications, compiling reports, and responding to customer requests, • Familiar with static IP and DHCP reservations, • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Assist with equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting and crawling to navigate through facility spaces to access and repair equipment., • Stand and move throughout the work area for prolonged periods up to 8 hours. Base Location: Edward Hines Jr. VA Hospital: Hines, IL Duration of Position: This role has an estimated duration of one year, with a possibility of extension. Salary Range: $28.37/hr – $32/hr. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Travel: • A Surge Support Customer Service Engineer will be a dedicated surge support resource; requiring up to 50% travel for up to (2) weeks at a time., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-SH1 #kentro

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Information Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Customer Service Representative.It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration.You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to he

Job Description Elite Dermatology is seeking a front desk coordinator for our office located at Illinois Masonic Medical Center, 3000 N. Halsted St. 60657. The part time to possibly a full-time position requires the individual to be available during the evening (4:00PM – 8:00PM)Starting rate: $18.00 depending on qualifications. Generous benefit packages including health insurance are available. The hourly rate will increase after the conclusion of your training. We are in need of a Patient Service Representative (Receptionist) Bilingual Spanish a must. The position requires: 1. Greeting patients.2. Registering patients.3. Collecting payments and cash management.4. Answering and appropriately managing incoming telephone calls.5. Scheduling patient appointments.6. Knowledge of physician billing, insurance, EMR and multi-line telephones a must.7. Must be able to read, write, and speak perfect English. Personal characteristics and competencies include: Exceptional customer service skills, including the ability to use appropriate judgment, common sense, independent thinking and creativity when resolving customer issues; Ability to effectively handle challenging situations; Ability to balance multiple priorities; Ability to use personal computers and software applications, i.e., electronic medical records system; Must be able to type at least 40 WPM, and pass drug and background checks. AA/EOE. Email:

Job DescriptionBenefits: • Opportunity for advancement, • Direct career growth path to Dog Groomer position and additional options (Front Desk, Ass. Manager, Manager), • Competitive hourly base pay, plus tips, • Medical, dental, and vision insurance benefits, • Merit-based pay increases, • Paid Vacation This position requires: • Strength to lift up to 70 pounds; stamina to stand for long periods of time, • Reliable transportation Tasks: • Clean and/ or prep dogs for grooming, according to the order ticket, • Bathe, blow dry, clip/ grind nails, clean ears, brush coat, clean teeth, express glands, • Identify the dogs health indicators and input them into a S.C.E.N.T. Check app, • Work on a team to complete the services ordered, • Assist others/ Ask others for assistance when needed to keep Scenter on schedule, • Ensure the safety of dogs and team members at all times, • Adhere to Scenthound sanitary and cleaning practices, • Perform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:, • Dog Control, • Effective communication with team members and dog parents, • Teamwork and collaboration, • Problem-solving, • Attention to detail, • Time-management, • Patience, • Ability to self-critique; hold oneself and others to Scenthound standards

Job Description Design Science is looking for a Recruiter/Administrative Coordinator to join our team in our Evanston office. This is a dual role and requires someone who can prioritize like a champion. The Recruiter (SPA) is responsible for creating strategic approaches to attract a pool of qualified study participants for the purpose of testing medical devices before they go to market. During studies, the administrative coordinator manages participants when they come into the office to provide support and a great participant experience when studies are in session. We are human factors experts and conduct quality research to guide the user-centered design of healthcare products and improve usability, safety and appeal. Our SPA team gathers criteria for recruiting paid participants for study sessions in Philly, Evanston and off-site studies across the U.S.The ideal candidate will have strong social and leadership skills, experienced negotiating strategies and excellent organizational abilities. They should be familiar with developing recruitment marketing strategies that effectively attract participants that could include patients, caregivers, nurses, or physicians. Building partnerships with organizations related to study groups and forging relationships with particpants will drive success in this role. The SPA is required to be in the office and will manage the front desk. This is a salaried position and not commission based. Responsibilities: • Manage recruiting particpants – Post flyers and ads to initiate and maintain relationships with physicians, nurses, patients, caregivers and hospital systems while building the particpant database.Screen and source qualified participants dependent upon study criteria. Coordinate the recruitment process from screening through study execution. Build and maintain relationships with particpants while building the DS brand., • Strategize – Manage all stages of the recruitment process. Work with study teams to understand the participant needs of the organization. Seek out and develop partnerships with associations and groups i.e.; American Diabetes Association, Head and Neck Cancer Association etc. Create exciting and useful recruiting tactics to attract study participants. Draft and create screeners to phone screen potential participants. Collaborate with engineers and program managers to understand team needs and facilitate particpant recruitment processes., • High School Diploma required, • Bachelor's degree is beneficial, • 1-2 years minimum of recruiting/administrative experience or a blend of administrative experience with related skills for recruiting, • Proactive sourcing tactics and substantial initiative Design Science is a human factors research organization dedicated to improving usability and safety for healthcare products. Our employees enjoy a work culture that promotes accountability, grit, candor, gusto and teamwork. We are an agile company that values continuous learning, career growth and opportunity for our employees. Design Science benefits include fully paid medical, dental, vision and mental health benefits for all staff. Generous PTO, Winter Holiday break, 401K w/company match, Paid family leave, STD/LTD, Team building, Paid Volunteer days, annual bonus,all the coffee/tea you can drink and a great work culture! Employees can also take advantage of our Wellness Program, casual dress code, and over 9000 on demand trainings. The finalist will be required to successfully complete a background check. EOE Minorities, Females, Individuals with Disabilities and Veterans are strongly encouraged to apply. We value a diverse and inclusive work culture and promote and encourage the frequent exchange of ideas and opinions. Powered by JazzHR YPHIwu6XUn

Job DescriptionDescription: Alternatives Overview Our mission is to inspire young people to create a just future through practices that heal individuals, restore communities, and transform systems. Since 1971, Alternatives has modeled innovative alternatives to the status quo in Chicago's youth services field. Our school and community-based therapy, prevention and leadership development programs support young people to individually and collectively address causes of substance abuse, grief and trauma while building social-emotional, career and social change skills. In addition to working directly with young people, we train, coach and advocate for youth-serving institutions like Chicago Public Schools to be restorative and trauma-informed. Position Overview: The HR Specialist serves as the first point of contact for benefits and payroll inquiries, playing a pivotal role in ensuring seamless administration and reconciliation of employee benefits and accurate payroll processing. This position supports the HR and Operations Manager by handling HR administrative and clerical tasks, supports employee onboarding and offboarding processes, benefits administration, and HRIS system management, ensuring compliance, while serving daily operational support. Manages front office, vendor coordination, inventory, and assists in safety and facility operations. Requirements: Responsibilities: Perform the following from a racial, gender, sexuality, and ability equity lens: Benefits Administration 1. Act as the first point of contact for employee benefits inquiries, providing guidance on enrollment, changes, and plan details., 2. Administer employee benefits, including health insurance, retirement plans, and wellness programs, ensuring accurate and timely enrollment and updates., 3. Reconcile benefits invoices, verifying accuracy and resolving discrepancies with providers., 4. Maintain compliance with benefit regulations and policies, staying updated on changes in benefits legislation. Employee Engagement and Wellness 1. Support initiatives to enhance employee engagement and satisfaction., 2. Support wellness programs to promote physical, mental, and emotional health. Payroll Processing 1. Serve as the primary point of contact for payroll-related questions and issues., 2. Process payroll accurately and on time, including data entry and troubleshooting issues, ensuring compliance with federal, state, and local regulations., 3. Collaborate with the HR and Operations Manager to address payroll adjustments, tax withholdings, and employee earnings concerns. HR Administration 1. Perform HRIS system onboarding and compliance, ensuring accurate and up-to-date employee records., 2. Conduct new hire orientations and intern presentations, ensure completion of onboarding processes and a positive onboarding experience., 3. Prepare and maintain official personnel files, conducting regular audits to ensure compliance with regulatory and organizational standards., 4. Maintain and audit personnel files to ensure accuracy and compliance, including staff certifications, licenses, and background checks., 5. Support offboarding processes, including exit documentation, final paychecks, termination paperwork, and the return of agency property., 6. Assist with the preparation of reports and documentation for audits and grant compliance. Recruitment and Onboarding Support 7. Assist the HR and Operations Manager with recruitment activities, including posting jobs, screening candidates, and scheduling interviews as needed., 8. Conduct reference checks and employment verifications.9. Prepare new hire packets and coordinate staff equipment (e.g., laptops, keys, cell phones). Safety and Compliance Support 1. Monitor and ensure compliance with federal, state, and local employment laws., 2. Participate in safety committee meetings and support the development, implementation, and monitoring of safety policies and procedures., 3. Assist with conducting regular safety audits, documenting findings, and implementing corrective actions., 4. Support the coordination and facilitation of employee safety training sessions., 5. Assist with investigating and documenting safety incidents, ensuring OSHA compliance., 6. Maintain accurate records of employee leave, including FMLA and other absence programs, in collaboration with the HR and Operations Manager., 7. Support the development, communication, and implementation of HR policies and procedures. Facilities and Operations 8. Manage day-to-day office operations, including front desk and office coverage, assisting guests and callers with general program information, mail sorting, supply inventory, and vendor coordination., 9. Monitor vendor maintenance requests and facility calendar., 10. Responsible for the physical appearance and organization of office spaces., 11. Coordinate office supply inventory and procurement., 12. Perform office setups and furniture assembly., 13. Serve as a backup for facilities management tasks, such as office moves and safety inspections., 14. Assist with maintaining relationships with vendors and suppliers to ensure high-quality service and compliance with organizational standards., 15. Maintain office equipment such as fax machines, copiers, and phone systems., 16. Support the organization and maintenance of administrative filing systems and office areas, including the waiting area and conference rooms., 17. Monitor inventory levels and implement control systems to reduce waste and manage costs., 18. Design and distribute training flyers and internal communications., 19. Track operational invoices for accounting. Collaboration and Development 1. Actively participate in agency meetings, supervision sessions, and professional development opportunities., 2. Collaborate with the HR and Operations Manager to align HR processes with organizational goals., 3. Demonstrate knowledge of organizational policies, practices, and services., 4. Represent the organization at relevant forums and events as assigned., 5. Complete additional tasks as assigned in a timely and efficient manner., 6. Perform other duties as assigned in support of the Human Resource and Operation Department. Supervision This position reports directly to the Manager, HR and Operations and collaborates closely with internal teams and external partners to achieve organizational goals. Qualifications: 1. Bachelor’s degree in business administration, human resources, or 2 years of experience., 2. Interest and commitment to working in a community-based youth service organization., 3. Experience in communicating with varying levels of audiences., 4. Excellent verbal and written communication skills., 5. Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with the standards, practices, policies, procedures and federal, state, and local regulations., 6. Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment., 7. Ability to deal with frequent interruptions, changes, delays, or unexpected events., 8. Strong sense of business ethics including the ability to appropriately handle confidential information, 9. Strong organizational, analytical, and problem-solving skill., 10. Consistently learning and working within the following frameworks: Anti-oppression, Positive Youth Development, Trauma-informed and Balanced and Restorative Justice., 11. Committed to working in a community-based, youth-centered organization, with flexibility, cultural responsiveness, and a high level of professionalism and confidentiality. Applicants of the communities we serve are strongly encouraged to apply.

Job Description About Puttshack: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together. Our Purpose: To bring everyone in to play. Our Vision: To be the universal answer to the question 'Where should we get together?' Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience. Our Values: • Bring your 'A' game - We strive for excellence in everything we do., • Lead the Way - Our associates embrace and are inspired by change., • Own the Fun - We revel in our guests' enjoyment. Position Summary: The position supports the Human Resources department in managing workplace risk, ensuring regulatory compliance, and promoting organizational integrity. This role administers and monitors policies and procedures across areas including Workers’ Compensation, employee leaves, unemployment claims, benefits compliance, EEO reporting, and general HR regulatory adherence. The Specialist will collaborate with internal stakeholders and external partners to reduce risk exposure, ensure fair practices, and maintain legal and procedural compliance across the employee lifecycle. Additionally, this role will lead and support HR audits, manage projects related to compliance and process improvement, and drive the creation, implementation, and rollout of HR policies and procedures across the organization. Position Responsibilities may include, but not limited to: Risk & Workers’ Compensation Management • Manage the end-to-end Workers’ Compensation process, including incident intake, coordination with third-party administrators, documentation tracking, medical treatment verification, and return-to-work follow-up., • Ensure compliance with state-specific Workers’ Compensation laws and required postings., • Identify patterns in claims data and work with stakeholders to recommend injury prevention strategies., • Serve as primary liaison with insurance carriers and adjusters to ensure accurate and timely claim resolution. Leave Management & Compliance • Administer employee leaves of absence in accordance with federal, state, and local laws (e.g., FMLA, ADA, paid sick leave)., • Track leave balances, ensure accurate documentation, and communicate leave entitlements and obligations to associates., • Partner with HR Business Partners and managers on return-to-work planning. Benefits Compliance & ACA Oversight • Support the administration of benefits compliance, including Affordable Care Act (ACA) tracking, 1095-C reporting, and eligibility audits., • Monitor hours of service for variable-hour employees to ensure compliance with benefit offering thresholds., • Maintain accurate benefit enrollment records in alignment with qualifying life event rules and plan documentation. Regulatory & HR Compliance • Prepare and submit annual EEO-1 reports and maintain other required government filings., • Coordinate internal audits to ensure compliance with wage and hour laws, posting requirements, and employment policies., • Monitor legislative changes impacting HR processes and collaborate on policy updates., • Support internal investigations related to policy violations or workplace misconduct with documentation and reporting. Unemployment Claims Management • Respond to unemployment claims and coordinate with third-party vendors or state agencies., • Prepare documentation and represent the company in hearings when necessary., • Track claim trends and collaborate with HR and operations to mitigate risk of wrongful claims. Process & Policy Creation • Support the development, review, and revision of HR policies and procedures to ensure compliance with changing laws and organizational needs., • Collaborate with cross-functional teams to design and document new HR processes and workflows., • Manage company-wide rollout of new or updated HR policies and procedures, including communication, training, and change management activities., • Plan, coordinate, and execute HR compliance and risk-related projects, ensuring timely completion and alignment with organizational goals., • Develop project plans, set milestones, and track progress for initiatives such as audit readiness, process improvements, and policy rollouts., • Facilitate project meetings, coordinate resources, and communicate project status to stakeholders. Documentation & Reporting • Maintain confidential employee records related to compliance, benefits, claims, and investigations., • Generate regular reports related to claim activity, leave status, benefits eligibility, and compliance milestones., • Ensure proper documentation of all regulatory responses and audit trails., • Other projects or duties as assigned. Required Skills and Experience: • Bachelor’s degree in human resources, Business Administration, Risk Management, or related field., • 5+ years of experience in HR compliance, risk management, benefits administration, or employee relations., • Knowledge of federal and state laws including FMLA, ADA, ACA, OSHA, Title VII, and Workers’ Compensation., • Experience with HRIS and benefits administration systems; knowledge of reporting tools and government portals preferred., • Strong attention to detail, time management, and documentation skills., • Exceptional communication and interpersonal abilities; ability to handle sensitive matters with discretion., • Certification preferred (e.g., PHR, SHRM-CP, CEBS, ARM)., • Must be able to travel up to 15% of the time to support business needs., • This position must pass a post-offer background. Preferred Skills and Experience: • Experience with data preparation and HR data visualization tools, including ADP Workforce Now, Excel, or Tableau Physical Requirements: On a continuous basis, sit at desk for a long period of time; frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means. Some walking and lifting, up to 25 lbs. may be required. The noise level in the work environment is typically low to moderate. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Job Description Eagle Seven, LLC is seeking a Junior Trader who will be responsible for supporting all aspects of trading desk operations. The right candidate will have a passion for capital markets and be a motivated self-starter. Ability and interest to work Asia/European (overnight) hours is required. Primary responsibilities include: • Executing algorithmic trading strategies in accordance with the trading desk's objectives, • Monitoring and reconciling trading positions consistently throughout the shift, • Performing start of day position and activity reconciliations, • Performing post trade analysis on a variety of algorithmic trading strategies, • Completing end of day PnL and position reporting, • Communicating with trading exchanges and internal technology groups regarding trading system issues, • Managing and reporting any potential compliance issues, • Bachelor’s degree in business/finance, statistics, mathematics, engineering, or related field, • 0-2 years’ work experience; financial experience preferred, but not required, • Strong analytical, quantitative, and math skills, • Experience with Python is required, • Ability to work independently and successfully manage multiple tasks in a complex and fast-paced environment, • Strong organizational skills and attention to detail, • Excellent written and verbal communication skills, • Excellent computer proficiency, including Excel and other MS office applications Eagle Seven offers a competitive and comprehensive benefits package to all full-time employees. • Medical PPO and HMO coverage through BlueCross BlueShield, • Company Contributions to a Health Savings Account (with enrollment into a High Deductible Health Plan), • Dental coverage through Principal, • Vision coverage through VSP, • 401k Retirement Savings Plan with Employer Match, • Company Paid Life Insurance, • Company Paid Disability Insurance, • Paid Time Off, • Flexible Spending Account, • Pre-tax Transit Benefits, • Complimentary Lunch and Beverages, • Access to Newly Renovated Building Gym and Bike Room

Job DescriptionOffice of the Illinois Secretary of State Alexi GiannouliasJob Title: Human Resources Trainer (Managerial Asst III) Division: Personnel - Training - Chicago Union: N/A Location: 17 N State St, Chicago, IL – Cook County Salary: Anticipated $4,656 to $6,000 monthly, commensurate with experience Benefits: The Illinois Secretary of State’s Office, (“ILSOS”), is the largest of its kind in the nation with more than 4,200 employees and 25 separate departments. The Executive Office is led by Secretary Giannoulias, assisted by a Chief of Staff, a Deputy Secretary, Chief Deputies and other leaders who execute the Secretary’s initiatives in partnership with ILSOS Department Directors & Deputies. The Personnel Department is one of the 25 Departments of ILSOS and is responsible for hiring and onboarding new employees across all ILSOS departments. This work is conducted by a staff of over 45 located in offices in Springfield and Chicago, as well as at certain DMV+ locations. A core function of the Department is the hiring process, which involves identifying eligible candidates, interviewing and/or testing applicants, conducting application and job history reviews, background checks, and fingerprinting potential employees for ILSOS openings. Job applicant testing is conducted in all locations, as well as select public libraries. Onboarding includes sign-up sessions for new employees to provide benefit information, and other documentation necessary for employment. The Personnel Department is responsible for providing a full day, in-person New Employee Orientation (NEO) for all new hires. Additionally, the Department provides job counseling services as well as outreach at job fairs. The Personnel Department includes the following divisions: Human Resources, Staff Development & Training, Discipline, EEO, DEI, Standards & Testing, Leaves of Absence, Transactions & Records Management, Employment Services/Benefits and Field Services. Overview: The ILSOS Human Resources Trainer (HR Trainer) is a key member of the ILSOS Personnel Team, based in Chicago, but jointly reporting to the Deputy Director of Chicago Personnel, as well as the Lead Human Resources Trainer in the Training division in Springfield. The ILSOS HR Trainer will perform a variety of highly responsible administrative and at times confidential work involving human resources training, including mandatory and elective topics (subject matter programs) for all new and existing employees within the Office of the Secretary of State, with a focus on leading all new employee orientations in Chicago. The HR Trainer will assist in developing new human resource training programs, including materials, technological presentations and assessment tools, both mandatory and elective, with other department personnel on such topics as customer service, discipline, and substance abuse, to name a few. The HR Trainer will make recommendations to improve training and will confer with supervisors, other trainers, management or administrative staff to implement improvements. The HR Trainer will be responsible for all preparations for and follow-up to all New Employee Orientations in Chicago, including but not limited to, informing new employees of the NEO, preparing their paperwork, routing paperwork properly after NEO and timely completing analyses of evaluations submitted by NEO attendees. Because NEO and other training will not take 100% of the HR Trainer’s work time, the HR Trainer will also perform other onboarding functions such as fingerprinting and benefits sign-ups for new hires. These duties will account for 75% of the HR Trainer’s time, alternately perform hiring and onboarding duties the remaining 25%. On-boarding duties will include gathering pertinent documentation for personnel transactions including processing eligible lists; serving on onboarding sign-ups team; conducting interviews and making job offers; and assisting with special projects. Duties and Responsibilities: • Lead Chicago NEOS. Leads the Chicago New Employee Orientation (“NEOs”), sessions, which requires at least 2 and at times 4 or more day-long Orientation sessions per month for 5 to 25 new employees per session, with additional trainings in the summer months for temporary summer workers. Leading the NEOs includes: presenting the entire program (6-7 hours), and/or working with colleagues to support them in presenting portions of the program; notifying all new employees of the details of the NEO and preparing packets of materials, often voluminous, for each trainee; presenting and grading the test trainees take at the end of the NEO; managing all follow-up paperwork for new employees following NEO, including but not analyzing and summarizing evaluations for proposed improvements., • Assist in developing and leading targeted training in other ILSOS areas of need. Performs administrative and confidential work with the Deputy Director and Lead Trainer (Springfield) involving human resource training for all employees within the Office of the Secretary of State including development, implementation and presentation of training programs, materials, evaluations and selection of presentation aids for additional mandatory and elective topics beyond New Employee Orientation. Such topics might include Customer Service, Ethics, Sexual Harassment, Discipline, Right to Know, Completing Performance Evaluations; Attendance Monitoring, Family Medical Leave Act (FMLA) and other leaves., • Assist with ILSOS Hiring Process. As directed by the Deputy Director, as needed, may assist with the hiring and on-boarding process., • Travels to various sites within the State of Illinois in support of work duties; possession of a valid Illinois Driver’s License and insurance is required., • May back-up front desk/reception staff and/or test room staff., • Performs other related duties as required or assigned.Specific Skills:, • Professional, competent and engaging when presenting in front of the public, whether small (5-10) or large (25-50) groups., • Able to think and respond to questions from new employees warmly, empathetically, accurately and completely., • Organized, diligent and timely regarding all preparation for and wrap-up paperwork after all training sessions, which is substantial.Education and Work Experience: Requires knowledge, skill and mental development equivalent to the completion of four years of college, with coursework in public or business administration AND three years of responsible professional experience in a public or private organization. Application Process: • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Powered by JazzHR 10nrkJnzpz

Job Description Job Overview We are seeking a motivated and detail-oriented IT Support Associate to join our growing team. This entry-level role is ideal for someone passionate about technology and eager to provide hands-on support to end-users. You will be the first point of contact for IT-related issues, ensuring smooth day-to-day operations across the firm. This hybrid role will be in the office 3 to 5 days a week and work from home the remaining days. Responsibilities • Provide first-level technical support to staff via phone, email, and in-person, • Troubleshoot hardware, software, and network issues on Windows-based systems, • Follow documentation to set up and configure laptops, desktops, printers, and mobile devices, • Assist with onboarding and offboarding of employees, including account setup and equipment provisioning, • Maintain inventory of IT equipment and software licenses, • Document support issues and resolutions in the help desk ticketing system, • Collaborate with senior IT staff on system upgrades, patches, and projects, • Support Azure virtual desktops and troubleshoot connectivity, • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience, • 1 or more years of experience in a help desk or IT support role, • Comfortable providing IT support for a remote working environment with different time zones, • Strong understanding of Windows OS, Microsoft 365, and basic networking concepts, • Willingness to learn and grow within the IT field, • Occasional overtime and weekend hours during busy season (Jan-April & August-October), • Excellent problem-solving and communication skills, • Ability to prioritize tasks and manage time effectively, • Familiarity with Active Directory, Azure Virtual Desktops, remote support tools, and ticketing systems Topel Forman is a leading certified public accounting firm in the Midwest and the Denver region providing a wide range of attest, accounting, tax, advisory, and consulting services to individuals, professionals, closely-held and family-owned businesses and corporations. At Topel Forman, you'll find the high level of talent and expertise you'd expect from a larger firm, but with the accessibility and collaboration that are usually only available at a smaller organization. You can expect to work directly with clients, senior-level management, and partners with knowledge of various disciplines. A proactive, hands-on approach to our clients allows you to grow in your expertise and advance in your career. For more information on Topel Forman, please visit our website at . Benefits • Competitive salary with the range of $60,000 to $70,000, with annual merit increases Internet requirements for working hybrid: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected.

Job Description About the Operations Associate (2nd shift) role: As an Operations Associate, you'll be operating in a deadline-driven environment where the inventories that we handle have a ticking expiration date and the outcome of a sporting event determines the challenges that we will face the next day. Operations are the foundation of our business, upon which the engine of our company is built. You’ll be joining a tight-knit, resilient Operations Desk that does anything and everything needed to fulfill our clients' orders around the country, 365 days a year. This role shift will start between 10:00 AM and12:00 PM and end between 7:00 PM and 9:00 PM daily. The schedule will include Friday, Saturday, Sunday, and Monday, with an additional day on either Thursday or Tuesday to provide for a 5-day workweek. Job Description: • Researching and processing orders and accurately updating information in computer systems, • Follow up to ensure issues are resolved; maintain comprehensive knowledge of internal policies and procedures, • Possession of strong personal code of ethics, including maintaining confidentiality, avoiding conflict of interest, and avoiding self-dealing., • Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements in an efficient and timely manner, • Assist all inbound inquiries regarding tickets, ticket transactions, and ticket searches for buyers, explaining and researching inquiries as requested, • Providing exceptional levels of service to every customer via phone, email and in person, • Demonstrating excellent oral and written communication skills at all times, • Analytical skills that allow for accurate decision making to resolve issues, • Develop and maintain a knowledge base of our products and services, • Help identify solutions, not just problems, • Assist Management in a fast-paced environment while focusing on attention to detail, • Ability to problem solve with "take-charge" levels of responsibility, • Respond to escalations, improve processes, and adhere to company guidelines, • Analytical skills, as well as strong verbal and written communication skills, • Quick learner with ability to master a variety of software programs, • Strong computer skills with the ability to multitask using multiple tools and software simultaneously, • Organizational skills and a self-starter, • Must be available to work shifts including one day on the weekend, • Demonstrated ability to critically think and problem solve, • Maintain professional internal and external relationships that meet our core values, • Ability to interact with all levels of management, • Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships, • Strong interpersonal skills (open, friendly, and supportive attitude) Company DescriptionTicket Attendant is a Chicago-based company that specializes in making business to business software products and automation for the broker industry of live sports, theater, and concert markets. Headquartered in Wicker Park just steps away from intersections Milwaukee, North Ave and Damen. Our mission is to build automated solutions for our client base of secondary market ticket sellers. Ticket Attendant facilitates approximately 3%of all secondary ticket sales in the US on any given day, and we’re looking for highly motivated individuals to help grow our market share. We’re currently a team of 40 people and are on track to continue doubling our size every 2 years.Ticket Attendant is a Chicago-based company that specializes in making business to business software products and automation for the broker industry of live sports, theater, and concert markets. Headquartered in Wicker Park just steps away from intersections Milwaukee, North Ave and Damen. Our mission is to build automated solutions for our client base of secondary market ticket sellers. Ticket Attendant facilitates approximately 3%of all secondary ticket sales in the US on any given day, and we’re looking for highly motivated individuals to help grow our market share. We’re currently a team of 40 people and are on track to continue doubling our size every 2 years.

Job Description Nail Technician – Join Our Wellness Spa Team! Location: Chicago - Wicker Park Job Type: [Full-Time / Part-Time / Commission-Based] Salary: 50% commission + tips About Us Spa Soak is a wellness-centered spa offering high-quality, natural, and relaxing services in a calm, professional setting. We are currently looking for a licensed, skilled, and customer-focused Nail Technician to join our growing team. Responsibilities * Perform spa-quality manicures and pedicures (classic and gel) • Provide exceptional client care, ensuring a relaxing and safe experience, • Maintain cleanliness and sanitation according to state board standards, • Recommend nail care products and help clients maintain healthy nails, • Stay informed on the latest trends, products, and techniques, • Assist with light front desk duties or teamwork as needed Requirements * Current Nail Technician license (State of Illinois) • Minimum 1 year of salon or spa experience preferred, • Strong attention to detail and hygiene, • Excellent customer service and communication skills, • Positive attitude and team-oriented mindset What We Offer * Competitive pay + tips • Flexible scheduling, • Peaceful, professional work environment, • Discounts on spa services and products Apply today and be part of a spa that values true wellness, and an exceptional guest experience. Submit your resume through Indeed or email us at .

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Tier 2 Tech or Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to a wide array of clients. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Escalations Technician II provides Level-2 support. **THIS POSITION MAY REQUIRE UP TO 65% TRAVEL. KEY RESPONSIBILITIES: • On-site technician with the knowledge and skillset to fix 99% of issues in rooms, • Configuration of endpoints and infrastructure, • Preparation of room audits ensuring technology can work at optimum level, • Performs preventative maintenance to ensure equipment and room is ready for use, • Responsible for identifying defective/failed equipment and providing solutions, • Perform on site User Acceptance testing, • Install software upgrades, • Provide strong client level support to users, with a predisposition to de-escalate technical fails, • Perform break fix (user reported incident) tasks within target service level agreements response window, • Form strong partnerships with local help desk, building facilities, events, executive support, and EA's of high profile staff, • White glove technical support for C-suite and high level management, • Provide VC focused support for high profile events reported network related call escalation issues, • Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools ESSENTIAL CRITERIA: • Ability to be self-motivated and accountable in a fast-pace, independent environment, • Ability to think creatively as well as methodically regarding technical issue, • Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow, • Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required, • Strong interpersonal, customer service, and conflict resolution skills, • Willingness to learn and adapt to client culture, • Ability to work both independently as well as with a team, • Must have critical thinking and problem solving ability, • Be flexible and adaptable to change and hours of work, to meet the needs of the customer The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. #IND Pay Range$62,000—$82,000 USD

Job Description Hello! We are a Managed Service IT Provider looking to bring on another mid level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Working through support tickets assigned by the Intake and L1 team, 2. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours for our clients., 3. Help Desk L2 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 4. Physical hardware build outs and configurations., 5. Internal ticketing system usage, administration, and management for all issues, 6. Assist in providing excellent customer service to all Middleground customers, 7. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR v9p5yKV6bQ

Job DescriptionSalary: 50,000 Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Bilingual (English/Spanish) Technical Support Agent to join our team. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional service in both English and Spanish. This position serves as the first point of contact for all IT-related issues, fielding customer calls, emails, and support tickets, while troubleshooting, documenting, and resolving issues using available knowledge base resources. Essential Duties and Responsibilities: • Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more., • Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers., • Active Directory user management., • Collaborate with team members to support client needs and service delivery goals., • Proficiency in both English and Spanish, including reading, writing, and speaking., • Minimum 2 years of experience providing technical support to end users in a help desk or similar environment., • Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite., • At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+), • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing., • Ability to lift and transport computers and IT equipment as needed, • Valid drivers license, reliable transportation, and willingness to travel to client sites within the region., • Ability to prioritize tasks and manage time effectively., • Team-oriented mindset and customer-first attitude., • Experience with current versions of Windows Server., • Competitive salary and performance-based bonuses, • Medical, dental, and vision insurance, • 401(k) plan with company match, • Paid vacation, sick leave, and holidays, • Certification and mileage reimbursement, • Professional development opportunities and company-sponsored events This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. • We are looking for candidates who are able to work After Hours: 2nd & 3rd Shift (2 pm-10:30 pm or 10 pm–7:30 AM CST) Monday through Friday as well as Saturday & Sunday. Essential Duties and Responsibilities • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues., • Provide over-the-phone, email, and chat support., • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue., • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue., • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members., • Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities • High School Diploma or equivalent., • Strong verbal, written, and typing skills., • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success., • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment., • Ability to act independently and make decisions within the scope of the position’s responsibilities., • Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment., • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found., • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment. Powered by JazzHR k4kSKWGhvt

Job Description Job Title: Help Desk Level 2 Location: Remote Period: 06/02/2025 to 06/02/2026 – Strong potential for extension or conversion Hours/Week: 40 hours Rate: $30-$40/hour (Hours over 40 will be paid at Time and a Half) Contract Type: W-2 Position Overview We are seeking an experienced Help Desk Level 2 professional to join our client’s remote Application Operations (AppOps) team. This role plays a key part in resolving technical issues escalated from Level 1 support, managing incident resolution, and supporting a wide range of tools and platforms. Ideal candidates will have excellent communication skills, a strong technical background, and the ability to thrive in a fast-paced, remote work environment. Scope of Services The Help Desk Level 2 consultant will: • Resolve or escalate technical issues logged by Level 1 analysts, • Respond to tickets within established SLA timelines, • Troubleshoot software, hardware, and connectivity issues, • Collaborate with AppOps team members and ADC Managers, • Deliver high-quality customer service and technical support, • Participate in team projects and administrative tasks as needed Responsibilities & Deliverables • Review and resolve open problem tickets or escalate them appropriately, • Follow Standard Operating Procedures (SOPs) and Business Operating Procedures (BOPs), • Provide clear and effective communication with end-users and internal teams, • Document issue resolution steps and update knowledge base entries, • Support and troubleshoot Windows-based applications, modems, browsers, and network utilities, • Reset user accounts, Internet proxy settings, and network passwords, • Administer SharePoint sites and assist with application installations and setup, • Participate in meetings with managers and stakeholders to support vendor onboarding and other operational initiatives Required Skills & Qualifications • Bachelor’s degree in IT-related field OR at least 4 years of direct IT experience, • Minimum of 10 years in a technical support or help desk role, • Proficiency with troubleshooting Windows-based environments, • Strong interpersonal, customer service, and communication skills, • Ability to work independently and escalate appropriately in a fast-paced setting, • Experience supporting a wide range of users, including senior managers Preferred Qualifications (Nice-to-Have) • Knowledge of Atlassian Products, specifically Jira Service Management (JSM), • Experience working directly with IT teams and departmental managers, • Background in SharePoint Administration, • Familiarity with API integrations and tool-based automation Work Environment • Fully remote role with regular collaboration via Slack, Microsoft Teams, and email, • Frequent meetings with ADC employees and managers, • Highly collaborative team environment within the Application Operations group

Job Description TITLE: SERVICE DESK TECHNICIANLOCATION: CHICAGO (3 days in office/2 days work from home)DURATION: 1 YEARJob Description: • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·, • Apply policies to situations with minimal interpretation. Supervision Received/Provided:·, • Performing project work as assigned under the supervision of a lead or manager., • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.· Responsibilities·, • The focus of a service desk person is to stay at the service desk and service people over the phone., • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency., • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·, • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.Requirements:, • Bachelor’s Degree preferred·, • One to Five (1-5) years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops., • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·, • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments., • Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·, • Strong basic execution capabilities within functional areas of IT·, • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·, • Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems, • Able to work weekends (once in 2-3 months)

Job Description 💵 Starting at $19/hour ($22.50 once RBT certified) | 🎓 Paid Training & Certification | 🕒 Daytime shifts (starting at 8am, 9am, 1pm, or 4pm) & Saturday availability needed At North Shore Pediatric Therapy (NSPT), we do more than provide therapy—we create spaces where autistic children are respected, supported, and empowered. We don't believe in one-size-fits-all care or outdated models. Our approach is assent-based, neuroaffirming, and team-driven, with deep respect for each child's individuality, autonomy, and potential. As a Behavior Technician, you'll be part of that mission. You'll help kids build communication, independence, and confidence—and you'll be supported every step of the way by a team that values your growth just as much as theirs. What a Day Looks Like: Being a Behavior Technician is active, hands-on, and deeply meaningful. You'll spend most of your day working 1:1 with kids (ages 2–12), helping them build skills that support their growth at home, school, and in everyday life. Here's what that actually looks like: • Playing games on the floor to work on language or social skills, • Helping a child learn how to ask for help, tie their shoes, or transition between tasks, • Managing tough moments like meltdowns or elopement with patience and a calm presence, • Tracking progress and taking session notes so your BCBA can update therapy plans, • Communicating with your team throughout the day to problem-solve, celebrate wins, and adjust support as needed, • Assent-based care that honors boundaries and centers the child's voice., • Collaborative, interdisciplinary teamwork—you'll work alongside OTs, SLPs, and mental health professionals., • Supportive leadership and mentorship, with real-time coaching and thoughtful feedback., • Behavior Therapist (BT) → Registered Behavior Technician (RBT) – Certified with hands-on experience and real mentorship, • RBT → Clinical Fellowship Student (ACC) → Lead ACC → Board Certified Behavior Analyst (BCBA) – For BCBA students, we help with restricted and unrestricted hours, test prep, and becoming a strong, compassionate clinician., • 💪 Real-time support and mentorship from experienced clinicians, • 📆 Flexible schedules (start times at 8am, 9am, 1pm, or 3pm) that fit your life, • 🧘 Free Calm app + Teladoc access for you and 5 loved ones, • 🎉 Monthly team events, shoutouts, and a clinic culture that genuinely cares, • 💥 A career that makes a tangible impact on the lives of kids and families, • 🩺 Health, dental, and vision insurance for full-time team membersYou're a great fit if you:, • Have experience working with children (babysitting, coaching, camps, classrooms, etc.), • Are calm, flexible, and eager to learn—even in tough moments., • Believe in supporting kids through respect and empathy, not compliance., • Want to work somewhere that feels good and does good., • Are curious about long-term careers in ABA, education, child psychology, OT, SLP, or mental health.Requirements:, • Starting at $19/billable hour, with increases for experience, education, and certification. You'll increase to $22.50 once you receive your RBT certification., • Must have the physical stamina and mobility to actively engage with children, including sitting, standing, walking, bending, lifting up to 45 pounds, and effective visual and auditory communication., • High school diploma or GED required If you're ready to make a difference, grow a career, and be part of a team that's changing what care can look like—we'd love to meet you. Per hour$19—$22.50 USD

Job DescriptionDescription: Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. Position Summary Arrow International is hiring two Help Desk technicians in support of corporate, US, Canada, and UK locations in addition to distributors and manufacturing locations. This role is in Brooklyn, Ohio, on-site at our corporate headquarters. This role reports to the Associate Vice President of Global IT Infrastructure. Primary Roles and Responsibilities • Monitor help desk tickets and provide solutions., • Proactively design and implement improvements to our help desk service., • Enter requisitions., • Build Personal Computers., • Work with individuals at all levels to solve their computing problems., • Learn phone system, PIs, and AS400 admin tools., • Fulfill administrative reporting requirements., • Train personnel in the use of PC hardware and software., • Install software updates and patches., • Evaluate new PC systems and related equipment, • Repairs, administers, maintains, builds, and tracks company end point equipment., • Continuously improve our Help Desk operation with new and/or improved procedures and service., • Required to maintain confidentiality in all business, employee, client, etc., matters., • Monitor day-to-day issues and correct problems., • Proactive service orientation when dealing with internal and external clients., • 2 years of professional PC repair/setup experience., • 2 years of professional training in a trade school or high school required., • Prepare solutions for technical issues., • Current Help Desk training or work experience. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus., • The noise level in the work environment is low., • May be required to sit for long and/or extended periods of time.

Job DescriptionSalary: $65,000 - $75,000 Job Summary: Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL. We are looking for an IT Specialist to maintain a hybrid on-site presence to support MSP clients in the Chicago-area. The candidate would assist corporate users on-site and provide remote help desk support for the clients satellite offices as well as other senior living communities in the area. The candidate should have working experience with Microsoft technologies and systems, networking, troubleshooting skills, and exceptional customer service and communication skills. Responsibilities: • Provide Tier 1-2 technical support to both on-site users and remote users via phone, web-based tools, and email, • Act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests, • Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies, • Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions., • Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall), • Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance, • Perform preventive and proactive maintenance and support as needed, • Document all work performed in the ticketing system (ConnectWise), • Accurately record all-time and notes for work performed following company standards, • Maximize billable status for work performed, • Other duties as assigned Requirements: • Bachelor's degree or equivalent experience, • Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting, • Hybrid on-site with major MSP clients in Chicago area but travel to other client sites occasionally required (around 35%) Desired Skills: • Network+, Security+, ITIL, Microsoft certifications are a plus., • Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation, • Ability to handle client interactions professionally and respectfully, • Strong customer service and client management skills, • Strong written, verbal, and interpersonal skills

Job Description One of our corporate financial clients in downtown Chicago has an immediate onsite opportunity for a Desktop Support Analyst. This role will be 50% help desk and 50% deskside work. Professional attire and attitude required, including excellent customer service and communication skills, attention to detail, and ability to work independently with minimal supervision with a high sense of urgency. This will be 100% onsite. Hours are M-F, 8am-5pm. Offering hourly rate is $27-$28/hr. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Responsibilities: • Take initial call from Corporation end user and log data. Provide first level diagnosis for potential resolution, • Direct other calls to the appropriate Resolver Group, • Escalate calls that cannot be resolved by either Level One or Level Two, • Monitor tickets and prioritize work for analysts and engineers, • Provide clients with status of open tickets upon request, • Process new hire, term and move requests, creating the appropriate work items within the ticketing system, • Create “Active Directory” profiles for new hires/modify existing profiles when required, • Engage 3rd party vendors when needed and document accordingly, • Troubleshoot hardware and software issue based on priority, • Perform repairs for equipment failures, • Connect new workstations to network and host systems, • Perform equipment moves if required, • Perform application software installation, • Perform data migration services, • Assist with helpdesk coverage as required, • Maintain loaner laptop pool, • Assist with desktop/laptop imaging as needed, • Any other activities assigned by TRC Manager, • Maintain loaner laptop pool, • Assist with desktop/laptop imaging as needed, • Any other activities assigned by TRC Manager Qualifications: • Professional presence and excellent communication skills., • Experience in a previous professional/corporate or financial environment highly desired., • IT certifications or equivalent of education preferred., • Ability to work well with others, customer friendly, and ability to work independently as needed.

Job DescriptionRobert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.Minimum of 2 years of experience in technology support roles. Technical expertise across diverse applications, operating systems, and devices. Proficient in Microsoft Office Suite, system security, VPNs, wired/wireless network configurations, VoIP, MFA, and web browsers. Strong troubleshooting skills with the ability to diagnose and resolve complex technical incidents with a sense of urgency. Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of an organization. Adept at working independently with minimal supervision; adaptable and confident in handling ambiguous situations. Experience in a fast-paced, high-performance environment within Investment/Asset Management or Real Estate industries is strongly preferred.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Job Summary We are seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities. Responsibilities • Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs, • Maintain a positive, empathetic, and professional attitude toward customers at all times, • Perform PC and Mac hardware and software troubleshooting, repair, and maintenance, • Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration, • Execute data recovery and loss prevention tasks, • Upgrade and install software, ensuring compatibility and optimal performance, • Perform network installation and maintenance (wired, wireless, LAN, WAN), • Manage virus protection and Spyware/Adware removal, • Enhance security solutions for home and small business technology, • Deliver one-on-one training for customers on various technology topics, • Collaborate with Senior Technicians, seeking guidance and support when needed Qualifications • Associate's degree in a technology-related field, or equivalent experience, • Minimum of 2 years of experience providing technical support, • Knowledge of PC troubleshooting and repair, • Strong communication and customer service skills, • Familiarity with Windows OS and experience with Mac and Apple products, • Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook), • Valid driver's license and clean driving record Preferred • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices, • A+, Network+, or other relevant certifications Benefits/Perks • Opportunity to join an incredible company that values people and results, • Make a significant contribution to our history-making journey, • Be a part of a supportive and caring team that prioritizes learning and growth, • Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity, • Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Job DescriptionCompany Description Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: • This is a 1099/per call position, • Pay is based solely on the number of calls completed., • Calls start at $35 and go up based on distance traveled, • Pay period: Every Friday after the first week worked, • Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered., • Call volume is variable but is usually 2-5 calls per day, • You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you., • You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day., • You must have access to a computer and the Internet to log onto your portal each day., • You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day., • The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you., • You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial), • You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.Qualifications, • Must have prior hands on experience with replacing components on laptops and desktops, • Must have a valid driver’s license and reliable transportation, • Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicagoarea (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Oak Park, IL

Job Description Analyst (Tier 1), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of private equity. RKON is looking for ambitious professionals to join our award-winning team. We have a proven track record for finding and developing top talent with people that believe they can achieve something greater. We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded—a key reason for the extraordinary level of service we deliver to our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to build and elevate their IT career. This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. Our Help Desk is viewed as a training program, we encourage training and foster upward mobility in the fields of security, networking, and virtualization. You must be based in Chicago as you will be required to work onsite in our Chicago office. RKON does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Recruiters, please do not contact. Responsibilities Include: • Provides world class customer service by acting as a customer advocate with a focus on setting a positive and supportive tone with end users., • Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance., • Accepts support requests via multiple contact methods (phone, ticket (email/portal), chat, etc., • Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity., • Updates ticket notes and customer communications in a timely / accurate fashion., • Troubleshoots and resolves incidents and/or escalate as required with support vendors and RKON senior support engineers., • Fulfills IT related requests per defined processes including computer deployment/staging activities., • Perform incident triage and resolution including updating related fields such as priority, category, and other tracking/reporting data., • Facilitates workflows and queue management of tickets/service requests to meet or exceed defined service level expectations and other performance indicators., • References, follows and provides feedback on documented knowledge articles to provide consistent solutions., • Works within Microsoft 365 and on prem Active Directory – access management, mailbox management, computer/device management., • Provides support for Microsoft office applications across operating systems and web/desktop versions including basic “how to” questions., • Support mobile device configuration, mobile device management (MDM), provisioning, and support., • Perform access management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets., • Completes assigned administrative/client projects (i.e. testing and other project related tasks)., • Other duties as assigned.Required Technical and Professional Expertise, • A desire to pursue a long-term career in IT, and a strong customer service background., • Excellent teamwork, communications and interpersonal skills, • Professional verbal/telephone and written communication techniques demonstrating strong customer service skills and attention to detail, • Effective cross-cultural communication skills, • Ability to be punctual, reliable and work varied schedules to contribute to 24/7/365 support environment including day/evening/night shifts, • Demonstrate excellent multi-tasking and time management skills and ability to work under pressure and meet scheduled obligations with minimal supervision, • Demonstrate strong problem solving/analytical skills to determine next steps, • Basic Microsoft Windows and MacOS skills, ability to triage hardware and OS/software issues Follows company standard hardware and software configurations, • MS Office (Teams, Outlook, Word, PowerPoint, Excel) working knowledge is required, • General understanding of security threats such as phishing and malware, • Willing and able to learn and adapt to changePreferred Technical and Professional Expertise, • One to two years in a Help Desk/IT Support related role, • Microsoft account and mailbox administrative tasks, • Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls, • ITIL knowledge or other IT certificationsEducation Requirements:, • High school diplomaTraining Requirements After Joining RKON:, • RKON EUE University - internal training program (within 3 months), • Knowledge Centered Service (KCS) v6 Fundamentals certification (within 6 months), • HDI Support Center Analyst certification (within 6 months), • MS-900 Microsoft 365 Fundamentals (within 9 months) Powered by JazzHR KM0GBRNUSL

Job Description Middleground is a rapidly growing IT Managed Service Provider located in Westchester (20 minutes to the Loop and most suburbs) is seeking a Computer/IT Support Technician to join our team. We're looking for someone who excels at coming up with creative solutions to technical issues. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the position for you! You will make an impact for our clients! The duties of the Help Desk Technician position include, but are not limited to the following: -Provide remote technical support to our clients. -Active problem solver. -Understanding of IT support ticketing systems -Deploy computers and peripherals (computers, monitors, printers, etc.) -Install software packages on PC's and Laptops -Troubleshoot software applications -Manage document library and inventory of assets Required Skills: -2-3 years Experience with Microsoft Windows 10, 11 -2-3 years Experience with Microsoft Office 2016-present (Specifically MS Outlook, Word & Excel) -2-3 years Experience with setting up, configuring & troubleshooting PC & Laptop Hardware -Knowledge of basic Microsoft Windows Server 2016-2022 -Knowledge of Networking -Knowledge of Office365 -Troubleshooting experience with Printers/Scanners -Reliable, enthusiastic individual with great phone etiquette -Professional appearance and behavior, including punctuality -Excellent written and oral communication skills This will be a W2 full time salary position with hybrid work. Middleground Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, sex/gender (including pregnancy, childbirth, breastfeeding, or related conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned), and sexual orientation, marital status, religion (including dress and grooming practices), age (40 and above), physical or mental disability, medical condition, results of genetic information/characteristics, or military or veteran status. Any other basis protected by federal, state, or local law or ordinance or regulation. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Job Type: Full-time Powered by JazzHR tgVmQ0jTg7

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description As an Entry-Level Help Desk Technician at our MSP (Middleground), you will play a crucial role in providing technical support and assistance to our clients. You will be responsible for responding to customer inquiries, diagnosing and resolving technical issues, and escalating problems when necessary. This position offers an excellent opportunity for individuals seeking to begin their career in the IT industry, with exposure to a wide range of technologies and client environments. Key Responsibilities: • Customer Support: Provide exceptional customer service and technical support to clients via phone, email, or remote assistance tools., • Incident Management: Log, track, and manage incoming support requests using ticketing systems, ensuring timely resolution and appropriate documentation., • Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users, following established procedures and best practices., • Escalation: Escalate complex or unresolved issues to senior technicians or appropriate internal teams while ensuring smooth communication with clients., • Client Communication: Keep clients informed about the status of their support requests and ensure timely updates throughout the problem-solving process., • Basic System Administration: Assist in managing user accounts, permissions, and access levels as required., • Software Installation and Updates: Assist with the installation, configuration, and updates of software applications on client systems., • Hardware Maintenance: Assist in hardware deployment, replacement, and maintenance activities., • Documentation: Create and maintain accurate records, documentation, and knowledge base articles for frequently encountered issues and solutions., • Proactive Monitoring: Participate in monitoring systems and networks to identify potential issues and escalate them before they become critical problems., • Educational Background: High school diploma or equivalent. Relevant certifications or degrees in IT or related fields will be advantageous., • Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications., • Communication: Excellent verbal and written communication skills, with the ability to communicate technical concepts clearly and concisely., • Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently., • Customer Service: Demonstrated ability to provide exceptional customer service and handle client inquiries in a professional and friendly manner., • Team Player: Willingness to collaborate with team members, receive feedback, and contribute to a positive team environment., • Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet service level agreements (SLAs)., • Adaptability: Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. DKzGmXZNP0

Job DescriptionDescription: Company Overview Chicago Event Management is more than an event production company, it’s a team motivated to connect the communities we serve through the events we produce. At the core of our organization, we believe in sharing best practices, using learnings to create unforgettable experiences and building lasting relationships that lead to new ideas and innovation. Since its inception in 1996, CEM has stayed true to this mission and as a result, has become a leader in event production and the endurance sports industry. Job Summary The Specialist, IT & Event Technology is responsible for supporting the full scope of CEM’s technology services, both in day-to-day office operations and onsite at events. This role provides end-user support, manages IT systems and equipment, and assists with the planning, setup, and deployment of event technology. The Specialist also contributes to maintaining data security, business continuity, and system reliability, while collaborating with staff, vendors, and contractors to ensure seamless IT operations across the organization. The ideal candidate is a proactive problem solver with strong technical skills, excellent communication abilities, and a customer service mindset. They bring experience in IT support and are eager to apply their expertise to both office-based and event-driven technology needs. This position is full-time exempt, primarily working at the CEM Office in Downtown Chicago, with occasional work at the CEM Warehouse in Bellwood, Illinois, and event sites throughout the city. CEM's Hybrid Work Policy provides the opportunity to work remotely up to two days per week. Duties & Responsibilities Technology Support • Provide end-user support, monitor response times and make necessary improvements, • Support end-user mobile wireless devices, including account management, system upgrades, migrations and onboarding., • Develop, maintain and support technical infrastructure, hardware and software standards and system components, • Maintain inventory of IT equipment including computers, accessories, printers, networking equipment, telecommunications and power equipment, installed software and licensing., • Complete onboarding procedures for new hires including hardware, software, and mobile device deployment., • Assist with technology specific event planning, setup, deployment and support for all events, • Assist creating user accounts and managing access control for various communication systems, Microsoft 365, collaboration sites and other web services., • Monitor system backups, storage and network system alerts and schedules., • Assist with website domains including domain registration, named servers, DNS management and SSL certificates, • Interact with vendors on more advanced website hosting environments and other technology solutions as necessary. Assist in supporting the following IT service areas: • Assist creating user accounts and managing access control for various communication systems, Microsoft 365, collaboration sites and other web services., • Monitor system backups, storage and network system alerts and schedules., • Assist with website domains including domain registration, named servers, DNS management and SSL certificates, • Interact with vendors on more advanced website hosting environments and other technology solutions as necessary., • $60,000+ annual salary, depending upon qualifications and experience, • Medical, dental, vision, life and short-term disability insurances with generous company contribution to medical and dental premiums, • Company paid basic life and long-term disability insurances, • Access to Employee Assistance Program and discount programs, • Optional legal and ID protection insurances, • 401K plan with access to financial advisors, • Limited opportunity to attend industry events and professional development conferences, • Event-issued merchandiseRequirements:, • A strong drive to learn and grow, • Excellent analytical skills with strong attention to detail, • Excellent and effective personal and communication skills, • Strong problem solving and decision-making skills, • Strong time management, organizational skills, • Ability to develop positive and productive professional relationships, • Proactive perspective, offering ideas on how to make improvements, • Ability to work both independently and collaborate as a team player, interacting successfully with all levels of staff, • Ability to manage multiple projects and excel in a fast-paced environment, • Skills in researching technology issues and making recommendations, conclusions and decisions, • Ability to work nights and weekends as required to meet event and project commitments, • Bachelor's degree in Computer Science, Information Systems or a related field, and at least 2 years of experience in IT support, • Project management experience required, • Data management, network administration, website administration experience preferred, • Understanding of traditional IT support areas, including: support, deployment, help desk, hardware repair, • Understanding of wired and wireless connectivity principles; network administration experience preferred, • Proficient with Microsoft Office (Word, Excel, PowerPoint, Access & Outlook), • Primary work location: CEM Office in Downtown Chicago., • Opportunity to work remotely up to two days per week as per CEM’s Hybrid Work Policy., • Moderate walking, standing, prolonged sitting, bending, kneeling, and reaching., • Work is performed primarily in an office setting, with occasional work in warehouse spaces or on-site event locations.

Job Description Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Answering all phone calls coming into the Middleground office, 2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team, 3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours., 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 5. Physical hardware build outs and configurations., 6. Internal ticketing system usage, administration, and management for all issues, 7. Assist in providing excellent customer service to all Middleground customers, 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR GJv0WZO6DY

Job DescriptionSalary: OneviewHealthcare is a global software company, working with hospitals and senior care facilities around the world.Our platform helps caregivers to make real-time care decisions while improving care coordination and workflows.AtOneview, we empower patients to become active participants in their own health care.With hospital installations all over the globe, we know what it takes to organize systems, data, and people to add value and improve the quality of the healthcareexperience. The Role: The successful candidate will be a customer-oriented individual who is passionate about the Oneview product. You will be the first line of support and will solve technical problems andprovidesupport for all assigned areas. The goal is to make sure that customer value ismaintained,and service level commitments are consistently met. Responsibilities & Accountabilities: • Assuring all Oneview Healthcare customers areprovidedefficient,friendlyandtimelysupport., • Provide 1st and 2nd level technical (Hardware and Software) support to Oneviews global users, typically interacting with the internal technology support function at healthcare institutions, inan accurate,efficient,andtimely manner., • Monitoring and Log analysis to identify problem trends., • Assist customers in the triage and problem-solving process and properly escalate unresolved incidents to the next level of support where required., • Follow up with customers,providefeedback and see problems through to resolution., • Utilize excellent customer service skills to exceed customers expectations and meet and exceed the set customer-specific service level agreements., • Perform quality assurance testing as necessary with the other technology teams., • Ensure the documentation of the root cause is recorded in the tickets and incidents are closed with 100% customer satisfaction., • Participate in growing knowledge of help desk procedures,productsand services. Requirements: • Relevant work experience in a technical support, application support or similarSaaSsupport environment, • Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks with a high percentage of first line resolution., • Fast learner and self-starter, eagerness to learn the technical details of how our software works., • Good troubleshooting skillsets and proven experience of testing proposed solutions., • Knowledge of Microsoft Technologies - MSSQL, Web Applications, WindowsServer and Azure Cloud Infrastructure., • Scripting skills - PowerShell or similar, • Knowledge of enterprise monitoring tools Datadogor similar, • Networking knowledge in Routing and Switching (VLAN, DHCP, DNS), • Experience with Airwatch or any other Mobile device management tool is beneficial., • Knowledge ofHealthcareSystem,HL7 standardsandintegration engines (Mirth)is beneficial., • Enterprise AV/IPTV experience is beneficial., • Excellent interpersonal communication skills including flexibility with a diverse customer base across the world., • Fluent English, both verbally and in writing, • Applicants must be flexible to work within our rotating shift patterns including weekend work andPublicHolidays. Please note:This is a early morning shift working pattern so we are looking for people who are available to start work outside of a normal 8:30/9am start as we operate a 24hour Support Model.

Job Description Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: • Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations., • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: • Bachelor's degree in Computer Science (or the equivalent) is required, • Four years of related technical support experience with end user PC support, servers, and networking., • Technically savvy with strong project management skills, • Experience troubleshooting issues and achieving solutions, • The ability to explain to a non-technical person in a way they will understand Middleground Technologies is an IT Managed Services organization dedicated to helping our clients with all of their technologies needs such as tech support, projects, cybersecurity, voip, and more. Our employees enjoy a work culture that promotes empowerment and work life balance, and of course room to grow! Benefits include 401K, Health, Vision, Dental, Paid Time Off, Company Outings, Training and professional development. Employees can also take advantage of offerings like casual dress code, free parking, corporate discounts and more! Powered by JazzHR gV5lAq6o9X

Job Description MAJOR PURPOSE: To service existing members and prospective new members with regards to Vicinity Credit Union products and services. Primary Responsibilities: § Open new member accounts § Handle beneficiary documentation § Support members in applying for all consumer loan applications § Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members § Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our reach policies § Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships § Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management) § Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations § Originate mortgage applications § Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries. § Process requests for redemption of U.S. Savings Bonds § Address any account related inquiries from members via phone, online chat, email, or in-person. § Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels § Implement all sales and service policies and procedures to ensure a positive contribution to all branch audit reviews § Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary § Handle notifications of deceased members § Provide coverage for other locations when there is a business need § Participate in training sessions assigned by management § Perform additional duties as directed by supervisor or management § Provide sales and service feedback to improve processes § Meet individual sales goals Position Requirements:Education and Experience: § High School diploma or equivalent is required § Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred § Minimum 1-year loan granting and collection experience with a financial institution preferred § Bi-lingual preferred (Spanish). Knowledge/Skill/Abilities: § Excellent math skills and basic accounting knowledge § Exceptional mathematical abilities and foundational accounting knowledge § Outstanding verbal and written communication skills § Capable of collaborating effectively with others and maintaining a positive work attitude § Dependable and possess a strong sense of integrity § Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks § Self-motivated and proactive § Strong writing and verbal communication abilities are essential § Excellent member service capabilities § Familiarity with credit union practices and regulations § Detail-oriented with a high level of accuracy § Skilled in problem-solving and taking initiative § Consistently reliable § Proficiency in Spanish is highly preferred Physical Demands: Nature of the work requires prolonged periods of sitting and/or standing at a desk working in front of a computer and operation standard office equipment. Must be able to lift up to 15 pounds at times. Working Environment: The majority of the work performed will be in an office environment. Supervisory Responsibilities: None. Compensation Information: A competitive compensation and benefits package shall be offered to the selected candidate and includes the following: health, dental, vision, retirement plan, paid holidays, and paid time off. EEO Statement: Vicinity Credit Union is an Equal Employment Opportunity Employer. Vicinity Credit Union employees are employees at will. Employment may be terminated for any reason and likewise Vicinity Credit Union may terminate employment for any reason with or without notice.

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job Description Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Answering all phone calls coming into the Middleground office, 2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team, 3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours., 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 5. Physical hardware build outs and configurations., 6. Internal ticketing system usage, administration, and management for all issues, 7. Assist in providing excellent customer service to all Middleground customers, 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR p66yhvbs1P

Job Description Company: Rapidly growing options player in the US, a dominant force in Asia, and a major presence in Europe. The team includes top talent, with many ex-Optiver, ex-IMC, and ex-Citadel traders and quants.Overview: Exciting opportunity to build a Commodity Options Desk within a highly successful Equity Options business at a leading international firm. Benefit from the industry’s best payout structure for Options Traders.Key Responsibilities: • Build and lead a Commodity Options Desk from the ground up., • Collaborate with the Equity Options business to utilize existing systems and processes for the Commodity Options business., • Drive the desk to generate $10-$30M in PnL/year, • Recruit and develop a team of traders to scale the desk’s operations.Qualifications:, • Proven experience in building a commodity options desk generating $10M+ in PnL., • Recent track record of consistent success in the field.#LI-NB1

Job Description The Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions • IT Support relating to technical issues involving core business applications, operating systems and productivity suites such as Microsoft 365 or Google Workspace., • Support of disaster recovery solutions., • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security., • Basic remote access solution implementation and support: VPN, Terminal Services, etc.., • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets., • System documentation maintenance, with contributions to internal knowledge base., • Improve customer service, perception, and satisfaction., • Fast turnaround of customer requests., • Ability to work in a team and communicate effectively., • Work with the Senior Service Desk Technicians to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently., • Escalate service requests that require engineer level support., • Responsible for entering time and expenses in the Sagin Help Desk System as they occur., • Understand processes in Sagin Help Desk System by completing assigned training. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Advanced understanding of operating systems, business applications, printing systems, and network systems., • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care., • Diagnosis skills of technical issues., • Ability to multi-task and adapt to changes quickly., • Technical awareness: ability to match resources to technical issues appropriately., • Service awareness of all organization’s key services for which support is being provided., • Understanding of support tools, techniques, and how technology is used to provide services., • BA/BS, preferably in computer science or a related field, • 0-4 years of IT or related experience.Company DescriptionSAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.SAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.

Job DescriptionABOUT WNDR WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration. Title: Experience Manager Reports To: General Manager Compensation: $22 - $23 / Hour ABOUT THE ROLE The Experience Manager is a cornerstone of WNDR leadership team, charged with owning the complete guest experience and operational performance during assigned shifts. Reporting to the General Manager (GM), this role serves as Manager on Duty (MOD) in the absence of the GM and Assistant General Manager (AGM), representing the highest standards of the WNDR brand and experience. This is not a desk job. This is floor-first leadership. The Experience Manager is present, active, and accountable—leading by example, solving problems before they escalate, maintaining a pristine environment, and delivering world-class, curiosity-sparking service. They are the first to act, the last to leave, and the gold standard for how service should feel and look inside WNDR. This role requires confident decision-making, servant leadership, emotional intelligence, and unshakable integrity. The Experience Manager holds the team, and themselves, to a high standard every shift. They coach in real time, engage with Guests personally, and set the tone for excellence. KEY RESPONSIBILITIES Operational Leadership • Serve as Manager on Duty (MOD), owning the full operation of the WNDR experience across all departments during assigned shifts., • Make clear, timely decisions with Guest experience, team wellbeing, and business impact in mind., • Ensure all operational zones are running smoothly, cleanly, and efficiently—including exhibit pacing, team coverage, and shift flow., • Enforce policies and uphold standards related to punctuality, conduct, safety, and service., • Actively engage with Guests—be visible, proactive, and approachable., • Lead the charge on issue resolution, recovery, and creating “wow” moments., • Ensure a clean, safe, and sensory-ready environment across all public and operational spaces., • Encourage Ambassadors to approach every Guest interaction as an opportunity for impact., • Provide real-time coaching, support, and feedback to Ambassadors., • Model servant leadership, empathy, and consistency in all interactions., • Lead shift huddles and set clear expectations for service and team energy., • Deliver disciplinary action when needed in coordination with the GM/AGM., • Recognize top performers and coach underperformers with clarity and urgency., • Identify and resolve issues before they escalate—whether Guest-facing, facility, or team-related., • Jump in to support wherever needed—no task is beneath this role., • Collaborate with leadership to evolve SOPs, improve service, and optimize operations., • 2+ years in a leadership role in operations, guest experience, hospitality, or attractions., • Proven ability to lead high-performance teams in fast-paced, public-facing environments., • A calm, confident problem-solver with excellent judgment and accountability., • Strong communicator—clear, direct, empathetic, and solution-oriented., • Commitment to the highest standards of cleanliness, service, and professionalism., • Passion for interactive experiences, the arts, and guest-centric culture., • Ability and willingness to work weekends, evenings, holidays, and flexible shifts.PHYSICAL & SENSORY REQUIREMENTS (WITH OR WITHOUT ACCOMODATIONS), • Must be able to stand/walk for long periods and move between exhibit spaces quickly., • Occasional lifting, pushing/pulling, bending, or equipment movement (up to 25 lbs). WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team. Powered by JazzHR Q3LbXxeQDx

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave Essential Duties and Responsibilities Accounts Payable Scan invoices into appropriate processing systems (Margin Edge, EdenRed/Finrails, and others) Enter invoices into accounting system (Northstar) ensuring that proper approvals have been obtained and that account codes are correctly assigned. Receive invoices from Fintech into Clear Sky and journalize Fintech payments. Do weekly disbursements via check, EdenRed/Finrails, or other methods. Issue occasional checks on demand if needed. Maintain Accounts Payable files. Accounts Receivable Verify that POS transactions have been posted into Northstar. Bill banquet charges. Prepare Daily Revenue Report. Maintain UBI tracking system including follow up letters to members regarding Records of Guest Entertainment. Scan checks received to remote deposit system and post receipts to member accounts. Generate monthly statements to members and email/mail to members. Other Recurring Tasks Assist with monthly inventory reconciliations and variance analysis. Identify and help resolve issues related to transaction processing. Education/Experience High School graduate, college degree preferred Skilled in Microsoft 365 applications including Excel and Word Required Skills/ Abilities Good communication skills both verbal and written. Good time management skills with the ability to meet deadlines managing multiple priorities. Ability to work in a fast-paced changing environment. Required Characteristics Strong attention to detail and ability to meet daily, monthly and annual deadlines. Interest in developing professional and personal skills Discretion with confidential information Essential Physical Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged period sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Job Description About Puttshack: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together. Our Purpose: To bring everyone in to play. Our Vision: To be the universal answer to the question 'Where should we get together?' Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience. Our Values: • Bring your 'A' game - We strive for excellence in everything we do., • Lead the Way - Our associates embrace and are inspired by change., • Own the Fun - We revel in our guests' enjoyment. Position Summary: Reporting to the CMO, Puttshack is seeking a fun, highly organized, and data-driven leader to define and execute our end-to-end digital marketing strategy. This role will be a key player in driving business growth by optimizing the full-funnel guest experience across paid media, CRM/loyalty, SEO, and website. This role requires a strategic visionary who can translate data into actionable insights, lead a small team, and orchestrate cross-functional initiatives to deliver strong ROI and enhance our guest experience. Hybrid: In-office (River North) three days per week Position Responsibilities may include, but not limited to: • Own the end-to-end digital strategy and roadmap across paid media, CRM/loyalty, SEO, and web to deliver a cohesive full-funnel customer journey and measurable business impact., • Lead the annual planning with Brand and Communications; set goals, audience strategy, channel mix, investment levels, and KPIs tied to revenue and ROI., • Architect and optimize paid search, paid social, and programmatic; drive rigorous testing, budget pacing, and performance reporting using GA4, Google stack, and Meta Ads Manager., • Translate first-party data into segmentation, personalization, and lifecycle programs (email/SMS/automation) that increase repeat visits and incremental revenue., • Partner with the Web Specialist to improve site UX, speed, conversion, and SEO; define testing plans, prioritize backlogs, and oversee CMS governance., • Analyze website data, user behavior, and test results to draw insights and recommend actionable enhancement., • Manage agency and partners for accountability, performance, and cost efficiency; negotiate contracts and evaluate new capabilities., • Serve as main point of contact for digital marketing agency and support vendor management for marketing technology partners., • Lead and develop a high-performing team, set clear objectives, coach regularly, and foster cross-functional alignment., • Ensure compliance with data privacy and consumer protection laws; establish measurement frameworks, attribution approaches, and reporting cadences for executive visibility., • Drive cross-departmental initiatives with Tech, Finance, and Operations to enhance digital products and the guest experience., • Assign and manage digital budgets, forecasts, and variance analyses; reallocate quickly based on performance insights., • Stay ahead of platform changes, industry trends, and competitor moves; proactively recommend innovations that create advantage., • Other projects or duties as assigned. Required Skills and Experience: • 8+ years of progressive digital marketing experience with demonstrated ownership of multi-channel strategy and P&L-aligned outcomes in consumer, F&B, or entertainment; multi-unit/location experience strongly preferred., • BS/BA in Marketing, Business, or a related field (advanced degree or relevant certifications a plus)., • 2+ years leading and developing high-performing teams; proven ability to set goals, coach, and manage performance., • Deep hands-on expertise with GA4, Google Ads, Tag Manager, SEO fundamentals, and basic HTML/CMS; fluency in building dashboards and translating insights into action., • Proven success designing and optimizing full-funnel programs across paid search/social, programmatic, and organic; rigorous test-and-learn mindset with A/B and multivariate experimentation., • Lifecycle/CRM proficiency (email, SMS, marketing automation) leveraging first-party data for segmentation, personalization, and measurable lift in repeat visits and revenue., • Strong command of attribution and measurement frameworks (e.g., MMM/MTA, incrementality), KPI setting, and ROI optimization; comfortable with budgeting, forecasting, and pacing., • Experience managing agencies and martech vendors (contracts, SOWs, performance SLAs) and evaluating new tools/capabilities., • Partner-oriented leader with a track record of cross-functional collaboration (Brand/Comms, Tech, Ops, Finance) to ship roadmaps and improve guest/user experience., • Exceptional attention to detail, organization, and project management; strong problem-solving plus clear written and verbal communication., • Working knowledge of data privacy and consumer protection standards relevant to digital marketing (e.g., CAN-SPAM, TCPA, GDPR/CCPA implications) and consent management best practices., • Travel may be required to support business needs/projects, • This position must pass a post-offer background check. Preferred Skills & Experience • Experience with ESP/SMS platforms, CDPs, and audience management; comfort with basic SQL or BI tools (Looker/Tableau/Power BI) for analysis., • Programmatic/DSP management experience and familiarity with retail media or local store marketing for multi-unit businesses., • Familiarity with tag governance, data layer best practices, and server-side tagging., • Experience developing executive-ready reporting cadences and narratives that tie marketing performance to business outcomes. Physical Requirements: • Physical activities on a continuous basis, sit at desk for a long period of time; frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means., • Some walking and lifting, up to 25 lbs. may be required., • The noise level in the work environment is typically low to moderate., • The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Job Description Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. In office, we also have a break room stocked with complimentary snacks and beverages—as well as weekly catered meals and regular events in-office! This opportunity is on-site at our office located in Chicago, IL. The first week will be spent with our dedicated Service Desk Training team. Details to be provided. • We are looking for candidates who can work Monday-Friday (1st shift) or After Hours candidates (2nd Shift/Weekends), • Compensation starts between $38k-$40k annual with a 10% Shift Differential during After Hour shifts. Essential Duties and Responsibilities • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues., • Provide over-the-phone, email, and chat support., • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue., • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue., • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members., • Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities • High School Diploma or equivalent., • Strong verbal, written, and typing skills., • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success., • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment., • Ability to act independently and make decisions within the scope of the position’s responsibilities., • Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment., • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found., • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment. Powered by JazzHR C2QuihP13S