233 Best desktop support Jobs in Cambridge, Massachusetts (May 2026) - page 2

Systems Engineer, Endpoint & Automation

13 days ago

Waltham

Job DescriptionThe Elevator Pitch Do you get excited when a manual process disappears because you automated it? Are you someone who sees inefficiency and immediately starts thinking about how to fix it — not just once, but permanently? Do you want real ownership of your work, creative latitude to solve hard problems your way, and teammates who geek out over the same things you do? Evolv is on a mission to make public spaces safer through innovative security technology — and our IT team is a key part of how we scale that mission. You'll be joining a tight-knit team of ~8 IT and cybersecurity professionals who move fast, trust each other, and take pride in building systems that just work. As our Systems Engineer, Endpoint & Automation, you'll design, implement, and continuously improve automated IT systems and workflows across our enterprise environment — including our macOS and Windows endpoint fleet managed through Jamf Pro and Microsoft Intune. You'll reduce operational friction by automating infrastructure, identity, endpoint, and operational processes, and leverage AI‑enabled tools to improve reliability, security, and efficiency. This isn't a role where you'll wait to be told what to build. You'll be expected to spot opportunities, propose solutions, and own the outcome. If you're passionate about automation, AI, and continuously raising the bar — for yourself and the systems you build — this is your role. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: • Get up to speed on Evolv's IT environment, systems architecture, and existing automation and tooling., • Build working relationships with teammates and key stakeholders across IT, Cybersecurity, and the business., • Contribute to active operational and engineering work from the start — you won't be waiting on the sidelines., • Identify your first opportunities to improve or automate something and share your early observations with the team. Within 3 months, you will: • Understand Evolv’s systems architecture, infrastructure, and dependencies across cloud and on‑prem environments., • Build trust with the Cybersecurity & IT team as a reliable technical contributor., • Identify manual or inefficient IT processes suitable for automation., • Begin delivering automation improvements (scripts, workflows, or tooling) that reduce operational effort., • Contribute to documentation, standards, and automation best practices. By the end of the first year, you will: • Be recognized as a key contributor to Evolv’s IT automation and systems engineering capabilities., • Have implemented multiple automated workflows that improve reliability, speed, and consistency., • Leverage AI enabled tools to enhance monitoring, troubleshooting, or decision making., • Provide forward looking recommendations to modernize IT operations through automation and intelligent systems., • Contribute to the development and implementation of AI governance controls that ensure secure, compliant, and responsible use of AI technologies across IT., • Help ensure AI‑enabled tools and automations align with Evolv’s security standards, data protection requirements, and regulatory obligations., • Translate AI governance principles into enforceable, auditable system configurations and workflows., • Operate with a proactive mindset, preventing issues through automation rather than reacting to them. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Systems Engineering • Design, deploy, and maintain enterprise IT systems across cloud, SaaS, and hybrid environments, including endpoint management through Jamf Pro (macOS) and Microsoft Intune (Windows)., • Ensure system availability, performance, scalability, and security., • Participate in root cause analysis and implement long‑term, automated fixes., • Maintain system documentation, architecture diagrams, and operational runbooks. IT Automation Design and implement automation for: • Infrastructure provisioning and configuration, • Identity lifecycle management (joiner/mover/leaver), • Patch management and compliance, • Monitoring, alerting, and remediation, • Develop and maintain automation using scripting and orchestration tools (PowerShell, Python, APIs, workflow platforms)., • Build event‑driven and self‑service automation to reduce manual IT intervention., • Integrate automation across endpoint, identity, cloud, and security platforms., • Automate enforcement of security, compliance, and AI governance controls across IT systems., • Build workflows that validate configurations, permissions, and data usage before AI‑enabled processes execute., • Integrate governance checks into automated provisioning, monitoring, and remediation processes. AI & Intelligent IT Operations • Leverage AI‑enabled tools to improve IT operations, including:, • Automated troubleshooting and log analysis, • Anomaly detection and proactive alerting, • Intelligent recommendations for remediation, • Evaluate and adopt emerging AI technologies to automate decision‑making and reduce operational toil., • Partner with Cybersecurity to apply AI for proactive risk detection and response., • Ensure AI‑enabled operational tools are implemented in alignment with Evolv’s AI governance and security standards., • Balance innovation with risk management by embedding compliance and auditability into AI‑driven workflows., • Collaborate with Cybersecurity to monitor AI system behavior and detect misuse, drift, or anomalous activity. Monitoring, Reporting & Support • Monitor system health, performance, and automation outcomes., • Create dashboards and reports that provide operational visibility., • Serve as an escalation point for complex systems and automation issues. Required Qualifications • 5+ years of experience in systems engineering, infrastructure, or IT operations., • Strong experience with automation and scripting (PowerShell required; Python preferred)., • Experience automating enterprise IT processes and workflows., • Experience managing macOS and Windows endpoints using Jamf Pro and/or Microsoft Intune, • Solid understanding of Windows and Mac operating systems., • Experience with cloud platforms and SaaS environments., • Strong problem‑solving, analytical, and communication skills. Preferred Qualifications • Experience with AI‑driven IT operations (AIOps) or intelligent monitoring platforms., • Experience with Azure, Entra ID (Azure AD), Okta, and identity automation., • Familiarity with infrastructure‑as‑code tools (Terraform, ARM, etc.)., • Experience integrating automation with security tooling (EDR, SIEM, IAM)., • Relevant certifications (Microsoft, cloud, automation, or security)., • Experience supporting or implementing governance controls for AI, automation, or data platforms., • Familiarity with security, privacy, or compliance considerations related to AI and automation., • Experience translating policy or governance requirements into technical enforcement. What is the leadership like for this role? What is the structure and culture of the team? You will be joining a team of approximately 8 IT and cybersecurity professionals, reporting directly to the Sr. Director of Cybersecurity & Technology. This is a hands-on, collaborative team that takes quality and craft seriously. This is an individual contributor role focused on deep technical impact — your job is to make the whole team more effective through the systems and automation you build. You'll have meaningful autonomy over how you approach problems and are actively encouraged to bring creative solutions, identify improvement opportunities, and advocate for better ways of working. You'll work alongside teammates who share your drive for continuous improvement, and you'll have a manager who values initiative, trusts the team to execute, and wants to hear your ideas. Desktop support is not a core part of this role — you may occasionally be called on to help in a pinch, but your primary focus is engineering and automation. Where is the role located? This role is based out of Evolv HQ in Waltham, Massachusetts. This is a hybrid role with an expectation of 3 days per week on-site. Fully remote candidates will not be considered. Compensation and Transparency Statement The base salary range for this full-time position is $102,000-$166,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location. In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request. During the hiring process, your recruiter will share: -The specific salary range for your preferred location -A general overview of our benefits and equity offerings -Insights into how compensation decisions are made, including factors that influence starting pay We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. Benefits At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: • Do the right thing, always;, • Put people first', • Own it;, • Win together; and continue to, • Be bold, stay curious. Our Benefits Include: • Equity as part of your total compensation package, • Medical, dental, and vision insurance, • Health Savings Account (HSA), • A 401(k) plan (and 2% company match), • Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind, • Quarterly stipend for perks and benefits that matter most to you, • Tuition reimbursement to support your ongoing learning and development Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at . Evolv participates in E-verify for all employees after the completion of Form I-9.

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