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Job Description We are looking for a detail-oriented Staff Accountant to join our client's team on a long-term contract basis in Tigard, Oregon. This role involves managing financial transactions, maintaining accurate records, and collaborating with various departments to ensure smooth financial operations. If you thrive in a dynamic environment and have a strong background in accounting principles, this position is an excellent opportunity to showcase your expertise. Responsibilities: • Record and manage daily financial transactions to ensure accurate bookkeeping., • Perform online banking tasks, including monitoring and reconciling accounts., • Oversee loan funding processes and track loans serviced by external providers., • Handle accounts payable and accounts receivable functions efficiently., • Manage W-9 forms and ensure compliance with regulations., • Compare invoices with servicing reports to identify discrepancies and resolve issues., • Prepare and post journal entries to the general ledger., • Collaborate with team members and departments to maintain seamless financial operations., • Utilize QuickBooks Enterprise to manage accounting tasks effectively., • Proficiency in preparing and posting journal entries to maintain financial accuracy., • Strong understanding of general ledger functions and processes., • Experience managing accounts payable and accounts receivable operations., • Familiarity with online banking systems and related financial tasks., • Skilled in using QuickBooks Enterprise for accounting and financial management., • Ability to handle and manage loan servicing and funding processes., • Knowledge of managing W-9 forms and ensuring compliance., • Exceptional attention to detail and problem-solving skills to compare and reconcile invoices.

Job DescriptionBenefits: • Training & development, • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Opportunity for advancement, • Paid time off Primary Roles and Responsibilities • Monitor job file status and job file audit status, • Maintain job file WIPs, • Monitor and ensure client requirements are followed, • Review and validate initial field documentation, • Create preliminary estimate, • Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process, • Maintain internal and external communications, • Complete and review job file documentation for final upload and the audit process, • Perform job close-out Necessary Experience and Skill Set A minimum two years of business admin experience Working knowledge of current business software technologies Superb customer service, administrative and verbal and written communication skills Experience in the commercial cleaning and restoration or insurance industry is desired Experience in writing estimates and the job file process Formal Education/Training High school diploma/GED Associates/bachelors degree preferred Physical and Work Environment Requirements • 2+ year(s) of administrative or office-related experience and business experience, • Experience in the commercial cleaning and restoration or insurance/service industry is desired, • Experience with writing estimates, job file processes, and quality assurance, a plus, • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times, • Ability to remain calm and professional during tense or stressful situations, • Excellent organizational skills and strong attention to detail, • Very self-motivated and goal-oriented, • Capability to work in a fast-paced, team-oriented office environment, • Proficiency in Microsoft Office (i.e. Outlook, Word, Excel), • Ability to learn new software, including Xactimate and proprietary software, • Minimum of HSD/GED, Associates/bachelors degree preferred This is a full-time position working 7:00 a.m.4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs

Job Description Hazen & Sawyer is seeking an Office Administrator based either in our Portland, Oregon or Seattle, Washington regional offices with periodic travel to the other office as needed for support. We are seeking a proactive and enthusiastic administrative professional with a positive attitude, who excels in communication, is detail-orientated, technologically proficient, teachable, and a team player. Why Hazen and Sawyer: • Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water.", • Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management., • We foster a work environment low on bureaucracy and high in creativity., • We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed., • Executive Support, • Support Regional Management Team., • Coordinate schedules to set meetings with others., • Keep track of requirements for licensure and continuing education., • Assist with expense reports, • Coordinate with vendors, schedules, purchasing, budget, office layout/colors., • Maintain status and provide the service for contractual needs., • Operations Support, • Assist with scheduling interviews., • Assist HR with onboarding., • Prepare for new hire with IT request/setup, phone number setup, desk space preparation, and ordering business cards and nameplates., • Plan, coordinate, and/or support activities and events, • Coordinate venues, vendors, budget, invite list, research activities., • Arrange catering for meetings and events., • Support client contact list maintenance., • Coordinate travel arrangements for local staff or staff visiting local offices., • Responsible for general office upkeep, cleaning, organization, mail, etc., • Responsible for equipment and supplies inventory and management., • Primary contact for building management, maintenance, safety, security., • Coordinate posts for Hazen’s internal media site (the Hub) including marriages, newborns, professional accomplishments, office/regional activities, etc., • Document Control, • Contract management (File and maintain project contracts)., • Document formatting., • Quality Assurance/Quality Control (QA/QC) and technical editing of documents., • Assist in printing and binding documents., • Construction phase services include logging and managing submittals, requests for information, field orders, change order requests, pay applications, etc., • Reporting / Invoicing, • Coordinate Northwest region projections with regional tracking (workload, staffing, revenue, marketing, etc.), • Coordinate with Operations Manager and Project Managers to get invoices approved and to accounting., • Directed administrative support to the Project Managers and the Project Directors., • Business Development Support Marketing and Business Planning, • Perform general market research, coordinate business development meetings, perform opportunity tracking, and support other business development efforts., • A minimum of seven years of direct hands-on experience as an administrative assistant., • Prior experience in a professional services firm preferred. Experience in the engineering industry a plus., • High School Diploma required. Professional degree preferred., • Ability to multitask and prioritize work as needed., • Ability for occasional travel, usually a day trip, to the other regional office (Seattle or Portland)., • Excellent written and verbal communication skills, with ability to interact with variety of staff, clients, and vendors., • Strong multi-tasking skills – manage priorities, coordinate multiple/concurrent projects., • Demonstrates strong work ethic; develops efficient work methods and is detail oriented., • Proficiency in Microsoft Office Suite – Word, Excel, Outlook, PowerPoint., • Proficiency with Adobe, Bluebeam, and Procore software and SharePoint and Deltek (Vantagepoint) is desirable but not required., • Ability to learn new tools quickly., • A team player who is proactive, flexible, results-oriented and comfortable in a rapidly changing environment., • Ability to work independently and under the pressure of deadlines., • Comprehensive health benefits (medical, dental, vision, and prescription plans), • Pre-tax flexible spending plans for medical, dependent care, and transportation, • Short and long-term disability, and employer paid life insurance, • Paid holidays, floating holidays, and paid time off (PTO), • Employer-contributed 401(k) plan and additional financial planning support, • Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships, • Starting pay range for this position depends on skills, experience, education and geographical location

Job Description About the Role Local Leaf - Golden Grail Group is seeking a dependable and motivated Shift Lead to join our Cannabis Dispensary team. In this key support role, you’ll help lead daily operations by setting the tone on the floor, guiding team members, and ensuring excellent customer service. This position is perfect for someone ready to take the next step in their cannabis retail career, combining front-line service with leadership development in a fast-paced and compliant environment. Key Responsibilities * Effectively lead the store when the Manager or Assistant Manager is not present. * Lead each shift by example. * Remain flexible and assist at other store locations when needed. * Delegate duties and assign tasks appropriately. * Ensure sales goals are met and exceeded. * Adhere to all company policies and procedures. * Ensure all local and state cannabis regulations are followed. * Perform all Point of Sale (POS) duties. * Oversee both front-of-house and back-of-house functions. * Communicate effectively with team members and leadership. * Manage opening and closing procedures. * Coordinate with the Corporate Office as necessary. * Maintain consistent attendance and punctuality. Requirements * Must be 21 years of age or older. * High School Diploma or equivalent. * Ability to work independently or lead a team. * Excellent written and verbal communication skills. * Punctual, dependable, and detail-oriented. * Ability to listen and follow directions quickly and accurately. * Must be able to lift up to 25 lbs. regularly. * Ability to stand for long periods of time. * Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment) Preferred Qualifications * Minimum 2 years of fast-paced retail experience. * Previous management experience with demonstrated growth in responsibility. * Working knowledge of OLCC cannabis regulations. * Strong communication and customer service skills. * Prior cannabis product knowledge. * Previous experience with POS systems and cash handling. * Excellent organizational and time-management skills. Schedule * Day shift * Night shift * Monday through Friday availability * Weekend and holiday availability Education • High school diploma or equivalent (preferred) Remote Work: • This position is on-site only and does not offer remote work opportunities. Powered by JazzHR l6qforCFbj

Job Description We are seeking a highly organized and customer-focused Virtual Travel Agent Specialist to join our professional team. In this role, you will assist clients in creating exceptional travel experiences by providing expert planning, personalized recommendations, and end-to-end booking support. This is a fully remote position offering flexibility and the chance to help travelers explore destinations across the world. Responsibilities • Consult with clients to identify their travel preferences, goals, and budget requirements., • Research destinations, accommodations, transportation options, and activities., • Create and present customized travel itineraries designed to deliver seamless and memorable experiences., • Coordinate bookings for flights, hotels, cruises, tours, and car rentals., • Provide timely and professional assistance before, during, and after travel., • Maintain current knowledge of travel policies, destination updates, and industry trends to ensure accurate client guidance.Qualifications, • Exceptional communication and customer service skills., • Strong organizational, time management, and problem-solving abilities., • Detail-oriented with the ability to manage multiple clients and deadlines., • Capable of working independently in a remote environment., • Previous experience in travel, hospitality, or customer support is an advantage but not required., • Familiarity with online travel booking platforms is helpful.What We Offer, • Flexible, fully remote work environment., • Comprehensive training and ongoing professional development., • Access to established travel networks, preferred partners, and industry resources.

Job Description About the Role Golden Grail Group is seeking a dependable and motivated Shift Lead to join our Cannabis Dispensary team. In this key support role, you’ll help lead daily operations by setting the tone on the floor, guiding team members, and ensuring excellent customer service. This position is perfect for someone ready to take the next step in their cannabis retail career, combining front-line service with leadership development in a fast-paced and compliant environment. Key Responsibilities * Effectively lead the store when the Manager or Assistant Manager is not present. * Lead each shift by example. * Remain flexible and assist at other store locations when needed. * Delegate duties and assign tasks appropriately. * Ensure sales goals are met and exceeded. * Adhere to all company policies and procedures. * Ensure all local and state cannabis regulations are followed. * Perform all Point of Sale (POS) duties. * Oversee both front-of-house and back-of-house functions. * Communicate effectively with team members and leadership. * Manage opening and closing procedures. * Coordinate with the Corporate Office as necessary. * Maintain consistent attendance and punctuality. Requirements * Must be 21 years of age or older. * High School Diploma or equivalent. * Ability to work independently or lead a team. * Excellent written and verbal communication skills. * Punctual, dependable, and detail-oriented. * Ability to listen and follow directions quickly and accurately. * Must be able to lift up to 25 lbs. regularly. * Ability to stand for long periods of time. * Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment) Preferred Qualifications * Minimum 2 years of fast-paced retail experience. * Previous management experience with demonstrated growth in responsibility. * Working knowledge of OLCC cannabis regulations. * Strong communication and customer service skills. * Prior cannabis product knowledge. * Previous experience with POS systems and cash handling. * Excellent organizational and time-management skills. Schedule * Day shift * Night shift * Monday through Friday availability * Weekend and holiday availability Education • High school diploma or equivalent (preferred) Remote Work: • This position is on-site only and does not offer remote work opportunities. Powered by JazzHR daUhhwUKBI

Job Description About the Role Golden Grail Group is seeking a dependable and motivated Shift Lead to join our Chalice dispensary team. In this key support role, you’ll help lead daily operations by setting the tone on the floor, guiding team members, and ensuring excellent customer service. This position is perfect for someone ready to take the next step in their cannabis retail career, combining front-line service with leadership development in a fast-paced and compliant environment. Key Responsibilities * Effectively lead the store when the Manager or Assistant Manager is not present. * Lead each shift by example. * Remain flexible and assist at other store locations when needed. * Delegate duties and assign tasks appropriately. * Ensure sales goals are met and exceeded. * Adhere to all company policies and procedures. * Ensure all local and state cannabis regulations are followed. * Perform all Point of Sale (POS) duties. * Oversee both front-of-house and back-of-house functions. * Communicate effectively with team members and leadership. * Manage opening and closing procedures. * Coordinate with the Corporate Office as necessary. * Maintain consistent attendance and punctuality. Requirements * Must be 21 years of age or older. * High School Diploma or equivalent. * Ability to work independently or lead a team. * Excellent written and verbal communication skills. * Punctual, dependable, and detail-oriented. * Ability to listen and follow directions quickly and accurately. * Must be able to lift up to 25 lbs. regularly. * Ability to stand for long periods of time. * Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment) Preferred Qualifications * Minimum 2 years of fast-paced retail experience. * Previous management experience with demonstrated growth in responsibility. * Working knowledge of OLCC cannabis regulations. * Strong communication and customer service skills. * Prior cannabis product knowledge. * Previous experience with POS systems and cash handling. * Excellent organizational and time-management skills. Schedule * Day shift * Night shift * Monday through Friday availability * Weekend and holiday availability Education • High school diploma or equivalent (preferred) Remote Work: • This position is on-site only and does not offer remote work opportunities. Powered by JazzHR cq1TmM7OR7

Job Description Responsible for the development, management and implementation of all initiatives necessary to deliver core MADD programs and services, provide appropriate funding to deliver the services and promote the mission of MADD throughout the assigned states. Develop and manage all State employees and volunteers. This is a remote, work from home position; however the selected candidate must reside in the general Portland area. ESSENTIAL FUNCTIONS: • Identify, contact and develop all sources of funds necessary to continue the operation of the state. On an ongoing basis, continue to develop corporate, community and other contacts to increase funding available for delivery of services and programs. Ensure that appropriate amount of funding to run the multi-state region is available at all times; maintain a balanced budget., • Recruit, develop, manage and sustain, in a collaborative effort, a Regional Advisory Board to fulfill MADD’s mission through development of a Regional statewide strategic plan and implementation of core services and programs, based on MADD’s volunteer management model., • Develop strategic capacity building plans to enable future growth of mission objectives in the Multi-State Region., • In consultation with the Marcom Department, ensure accurate MADD messaging for staff & volunteers to represent MADD to the public, media and other outside organizations. Promote the organization’s mission and initiatives through pro-active outreach to these groups to raise awareness on the part of the public and elected officials., • Identify areas within the Multi-State Region where victims are underserved; develop and implement programs to ensure services are available in those areas., • Partner closely within each state legislators and Public Policy Department in preparation of recommendations consistent with MADD’s activities., • Supervise grant administration, including but not limited to ensuring regular liaison and reporting to grant funder, achievement of annual grant performance objectives through program development and fiscal management of the grant for each state in the region., • Recruit, train, develop and provide leadership to employees and volunteers. Ensure that all programs, services and grants are being implemented and managed efficiently, effectively and professionally through establishment of goals & objectives and that employees receive, understand and are held accountable in meeting goals & objectives for each state in the region., • Five to seven years of progressively more responsible management experience in non-profit businesses., • At least 4 years of prior staff management experience is required., • Bachelor’s degree in related field or equivalent experience., • Ability to network and recruit support. Must be able to demonstrate an established track record in fund raising for non-profit organizations., • Ability to travel, work a flexible schedule and respond to emergency situations., • Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment., • Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. Comfortable with public speaking., • Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities., • Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments., • Strong work ethic with the ability to maintain a high activity level., • Must have exceptional internal and external customer service orientation., • Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills., • Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community., • Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job., • Demonstrated commitment, passion and compassion for the mission of MADD. Eligible within first 30-45 days • Health, Dental, Vision, • Retirement 403(b) + employer matching, • 4 weeks of accrued vacation, • 12 Paid Holidays per calendar year, • Up to 3 Floating Holidays per calendar year, • Paid Sick Time, • Modified Tuition Reimbursement, • Maternity/Paternity Leave, • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer, • FSA, HRA

Job Description Helpdesk Technician II Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more. Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence. Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect. Job Description The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person. • Understand and comply with all WPI policies, procedures, and corporate safety program., • Act as the first point of contact for WPI staff requiring IT support., • Act as an escalation point for tier 1 Help Desk Technicians., • Answer end user queries in person, via email, and over the phone., • Manage assigned tickets in accordance with established service level agreements., • Monitor the help desk queue and assess priority of incoming tickets., • Identify issues, troubleshoot, and resolve issues to the end users' satisfaction., • Troubleshoot connectivity, network, and client VPN issues., • Install, maintain, and troubleshoot client applications., • Troubleshoot and resolve email-based issues., • Coordinate with senior team members to escalate complex problems., • Document all support tickets in IT ticketing software., • Update and reconcile IT inventory., • Order new client computers and provision for use., • Reimage existing client computers and migrate user data., • Order and provision smart phones, iPads, and VOIP phones for WPI staff., • Troubleshoot telecom and mobile device issues., • Perform hardware repairs and upgrades., • Create and maintain documentation for internal processes., • Other duties as assigned. Requirements Basic Requirements • Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience., • Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation., • Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily., • Employs a customer focused attitude towards all job duties., • Must be team-oriented and thrive in a result oriented, fast paced environment., • Must be able to break down problems both known and unknown in a logical, efficient manner., • Strong knowledge of MS Windows operating systems., • Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc)., • Competency with hardware and software troubleshooting., • Competency with common mobile products (iPhone, iPad, Android devices)., • The ability to learn and apply new concepts quickly., • Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance. Benefits At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life. In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer: • Competitive pay, • Incentive bonus plan, • 401(k) retirement savings plan with match, • Medical, prescription drug, dental and vision insurance plans with flexible spending account option, • Life insurance, accidental death, and disability benefits, • Flexible paid time off policy and paid holidays WPI is a background screening, drug-free workplace. This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice. Full compensation packages are based on candidate experience and certifications. Oregon pay range$60,000—$75,000 USD

Job Description About the Company We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore. The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis. About the Job We're looking for an IT Support Specialist to join our IT team as the first dedicated end-user support role at Panthalassa. You'll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology. This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset. This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a "no task is too small" attitude. Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms. What You'll Do • Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology., • Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups., • Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office., • Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices., • Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail., • Manage inventory and storage of technology peripherals and equipment., • Participate in office build-outs and capital projects, including setting up new equipment and physical technology., • Model strong customer service principles while solving problems in a technical, detail-oriented way. This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also: • Configure and manage mobile device management (MDM) tools like JumpCloud and Intune., • Automate IT workflows through scripting or building in-house tools., • Help architect and implement our zero trust cybersecurity framework., • Collaborate with the IT Manager on longer-term corporate technology strategy., • 2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus)., • Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices., • Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira)., • Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables)., • Excellent communication and customer service skills; you enjoy working directly with people to solve problems., • A process-oriented mindset, with attention to detail in documentation., • Ability to be flexible and adaptive in a fast-growing, evolving environment., • Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar)., • Familiarity with scripting languages (Python, PowerShell, Bash). Why Join Us? At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space. Compensation and Benefits If hired for this full-time role, you will receive: • Cash compensation of $75,000 - $95,000, • Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation., • A benefits package that helps you take care of yourself and your family, including:, • Flexible paid time off, • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents), • Dental insurance (the company pays 33% for full time employees and 100% for their partners and dependents), • Vision insurance (the company pays 100% for full time employees, their partners, and dependents), • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled), • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon.

Job DescriptionJob Summary: The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: • Help build the infrastructure and standard operating procedures for the department, • Help create company guidelines particularly related to quality of service, • Manage the department and ensure the team complies with company guidelines particularly related to quality of service., • Prepare knowledge-based documents such as summaries and responses to frequently asked questions., • Hire entry-level customer success employees., • Train new employees in the company's customer service policies, procedures, and best practices., • Organize and oversee the schedules and work of the department., • Conduct performance evaluations that are timely and constructive., • Handle discipline and termination of employees as needed and in accordance with company policy., • Monitor or review calls or other correspondence between representatives and customers., • Ensure that representatives are informed about changes to company products and services., • Collect data and prepares reports on customer complaints and inquiries., • Prepare monthly reports summarizing the assigned customer success teams performance., • Assist with budget preparation for the Customer Success department., • Perform other related duties as assigned.Required Skills/Abilities:, • Bachelor's degree in business, technology or similar, • At least five years of customer success experience required., • At least two years of experience in a supervisory role preferred., • At least two years of experience in customer service or customer success in the manufacturing industry, • Excellent communication and presentation skills, • Must be personable and enjoy working with people in an entirely customer-facing role, • Knowledge of project management/delivery methods and tools, • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured, • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision, • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues, • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation, • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems, • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred, • Experience with Salesforce (or other CRM) desired, • Ability to travel (job requires up to 30% travel), • Comfortable working as needed in a remote environment with video-conferencing tools, • Excellent management and supervisory skills., • Excellent verbal and written communication skills., • Extensive knowledge of customer service procedures and principles., • Organized with attention to detail., • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour., • Ability to coach and mentor customer success representatives.