Trabajos dispatcher en California - Page 7

Job Description Summary: Urbn Leaf and Harborside are seeking a highly motivated and reliable Customer Service Representative to join our centralized support team. This position will serve as both a call center associate—handling inbound calls, live chats, and support tickets—and a dispatcher, coordinating delivery logistics and facilitating real-time communication between customers, drivers, and store teams. This is a high-impact role that directly influences the customer experience, supporting our mission to deliver best-in-class cannabis retail service across California. Key Responsibilities: Call Center Support: • Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy., • Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions., • Maintain up-to-date knowledge of store promotions, product availability, and operational policies., • Log and resolve customer issues efficiently using our CRM and helpdesk systems., • Monitor and manage real-time dispatching of delivery orders across multiple store locations., • Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges., • Serve as the liaison between customers and drivers to ensure smooth delivery handoffs., • Coordinate with in-store fulfillment teams to verify order status and readiness., • Monitor order flow and prioritize dispatches to meet service level agreements (SLAs). Qualifications: • 1+ year experience in a customer service or dispatching role (call center or cannabis retail experience preferred)., • Strong verbal and written communication skills., • Ability to multitask across phones, chats, and dispatch tools in a fast-paced environment., • Comfort working with CRMs, dispatch software, and point-of-sale systems., • Strong problem-solving skills and the ability to stay calm under pressure., • Familiarity with cannabis products and state regulations., • Experience using platforms like Weedmaps, OnFleet, Blaze, Dutchie, Jane, or similar systems., • Competitive hourly pay with opportunities for growth., • Employee discounts at Urbn Leaf & Harborside locations., • Supportive and collaborative team environment.