Customer Service Representative/Dispatcher
hace 13 días
Wilmington
Job Description Job Overview: We are seeking a Customer Service Representative/Dispatcher to answer customer questions, schedule appointments, and dispatch our Technicians to jobs. The ideal candidate will possess strong administrative skills and demonstrate exceptional phone etiquette, ensuring a professional and efficient work environment. Service Titan experience is a plus. Plumbing experience is a plus. Proficiency in Excel, Teams, Email, QuickBooks Online, and Adobe E-sign is preferred. Who We Are: American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service. Key Responsibilities: • Answer calls, take notes, and record information accurately such as customer's name , address, service needs, etc, • Create jobs, schedule service calls and dispatch Technicians to the appropriate jobs, • Keep records of service calls and work orders, • Mathematical Skills: Applicant must have the ability to calculate figures and amounts, such as discounts, interest , commissions, proportions, measurements, percentages , area of circumference, volume and basic math skills, • Strong customer service skills - your voice should be friendly, confident and reassuring. Honesty in communicating required., • Experience working with maps, knowledge of geographical area and giving directions, • Strong computer skills, including Service Titan, Word, Excel, Adobe, Google Sheets, etc., • Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the company, • Organizational skills helpful, • Manage multiple tasks and high stress situations, • Experience in the plumbing, restoration, property management or construction industries a plus, but not required Ability to commute Self-managed Benefits: Bonus Opportunities 401(k) 401(k) matching Paid time off 8-hour shift Company DescriptionAmerican Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.