Office Manager
29 days ago
Northville
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule Youll lead the office team, support the franchise owner, and step in when needed to keep things moving forward. This is a role for someone who is organized, proactive, sales-minded, and great at managing people, customers, and processes. We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If youre a natural leader who thrives in a fast-paced environment and enjoys keeping business operations running efficiently, this role is for you! Why Join Handyman Connection? • Be a Key Leader in a Growing Business Your role keeps everything running smoothly while allowing the franchise owner to focus on big-picture growth., • Competitive Pay + Performance Bonuses Earn a competitive salary, plus incentives based on revenue goals and business success., • Oversee & Develop the Office Team Lead CSRs and administrative staff, ensuring they perform at their best., • Play a Direct Role in Revenue & Profitability Work with CSRs, marketing partners, and vendors to drive customer bookings, job scheduling, and operational efficiency., • Build Strong Business Relationships Establish and manage vendor partnerships, marketing collaborations, and community relationships to enhance brand visibility., • Work Closely with the Franchise Owner Step in when needed to ensure continuity in leadership and support high-level business strategies., • Use Smart Technology for Efficiency Utilize advanced scheduling, reporting, and customer management systems to track and manage daily operations.What Youll Do as an Office Manager:, • Lead & Oversee Office Operations Manage CSRs and administrative processes, ensuring smooth daily workflow., • Track & Optimize Business Revenue Monitor sales goals, job completion rates, and operational profitability, working closely with the owner to improve efficiency., • Oversee Customer Service & Scheduling Ensure customer calls, job scheduling, and service requests are handled promptly and professionally., • Drive Sales & Customer Retention Work with CSRs to follow up on estimates, book jobs, and maintain strong customer relationships., • Build & Manage Vendor & Marketing Relationships Partner with local suppliers, marketing agencies, referral networks, and business partners to drive new business., • Step in for the Franchise Owner When Needed Handle operational leadership, decision-making, and problem-solving when the owner is away., • Ensure Data Accuracy & Reporting Maintain clean, organized job data, scheduling logs, customer records, and financial tracking reports., • Train & Develop the Office Team Mentor CSRs, ensuring they follow company processes, provide excellent service, and hit performance goals., • Monitor Customer Feedback & Performance Metrics Keep track of Net Promoter Scores (NPS), customer reviews, and sales performance to improve operations., • Leadership & Team Management Experience You have a proven track record of leading an office team and ensuring efficiency., • Strong Business & Revenue Awareness You understand how sales, operations, and customer service impact profitability., • Customer-Focused Mindset You ensure customer service excellence while keeping the office running smoothly., • Comfortable Making Data-Driven Decisions You can analyze reports, track revenue trends, and optimize performance., • Excellent Communication & Problem-Solving Skills You can handle conflicts, manage Expectations, and ensure seamless customer and team interactions., • Proficient in Office & Scheduling Software Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling platforms (training provided)., • Ability to Work Independently & Take Initiative Youre proactive in identifying problems and finding solutions., • Experience in a Leadership, Office Admin, or Customer Service Role (Preferred) Prior experience in a construction-related or service business is a plus., • Leaders Who Love Running an Efficient Office If you like managing people, schedules, and business operations, youll excel here., • Sales & Business-Minded Professionals If you understand revenue, efficiency, and how to optimize business processes, this role is a great fit., • Detail-Oriented Multi-Taskers If youre great at juggling multiple tasks, solving problems, and ensuring smooth operations, this role is for you., • Reliable, Self-Starting Problem Solvers If you work independently, take initiative, and thrive in leadership, this is a perfect match.Apply Today! Wed love to hear how you can help lead Handyman Connection to success! Handyman Connection is an equal opportunity employer committed to building a strong, professional, and customer-driven team.