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Service Desk Lead Fairview, OR - Onsite Hours: 5:30AM-2PM M-F Role Overview This position is responsible for providing daily technical assistance to employees throughout North America, serving as a bridge between the technology group and other areas of the organization. The main goal is to deliver excellent support for users, drive improvements, foster engagement across departments, and ensure technology initiatives are in line with organizational objectives. Support duties cover hardware setup, software configuration, and user account tasks. Assistance with key business software (including specialized tools and various online platforms) is also required. Acting as a point of contact between tech teams and other business units, this individual reviews support patterns, suggests enhancements, and encourages a reliable, customer-focused technology environment. Key Responsibilities System Oversight (30%) • Maintain the platform for technical support requests, handling queue coordination, access control, uptime, and user interactions to provide outstanding IT support throughout the organization., • Oversee internal collaboration, knowledge bases, and training tools related to technology., • Ensure integration with other company software and systems., • Deliver consistent, high-quality assistance to both local and remote team members., • Develop clear guidelines for communication with staff and stakeholders., • Address support requests and resolve incidents in accordance with organizational standards, working alongside other groups if necessary., • Manage escalated issues and oversee workplace technology resources, licenses, and user records., • Help develop and update documentation of available IT services., • Set up and maintain metrics and reporting methods for the helpdesk., • Share regular updates on technical support performance, satisfaction levels, and issues with relevant parties., • Strive to ensure support is dependable and rooted in strong service principles., • Spot areas for improved solutions, either by automating workflows or streamlining procedures., • Assist with meetings, planning, budgeting, and resource allocation for the leadership team. Success in this role requires the ability to perform duties efficiently and safely while reflecting company values. Reasonable support is available for individuals needing accommodations. • Bachelor’s degree in a relevant technical discipline or equivalent training/certification., • At least three years’ experience in hands-on support or technical helpdesk roles within a structured environment., • Industry certifications are preferred (e.g., Microsoft, CompTIA)., • Familiarity with ITIL concepts and practical experience in following these standards., • Strong communication skills, both in writing and verbally, and confidence when working with users of different experience levels., • Skills in Microsoft environments, office productivity platforms, networking basics, and core business software., • Knowledge of analytical tools for reporting, dashboards, and measuring support effectiveness., • Excellent troubleshooting and analytical abilities., • Ability to research and resolve challenging technical problems., • Quick to learn and adjust as technology and business needs change., • Comfortable juggling multiple priorities, working independently, or within a team. Work is mainly done in a comfortable, indoor office setting, with occasional visits to areas outside the office that may not be climate-controlled. This is a full-time, on-site role, generally scheduled during regular business hours. Occasional overtime, evenings, weekends, or longer shifts may be requested to meet operational needs. Travel to other workplaces in North America is rare but may be requested, requiring flexibility for both air and road journeys. There may be times when deadlines are tight and priorities conflict; support from on-site leadership is offered, and situations should be managed professionally to meet objectives and maintain high standards of service.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document inte

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Title: Deployment Technician $23 - $24/hour Temporary Job description L3 IT Technician – Deployment & Discovery (Healthcare) One Lead Position Open Location: Roseburg, OR Employment Type: Temp Overview We are seeking a skilled Level 3 IT Technician to support enterprise deployment and infrastructu

Competitive hourly pay rates & team bonus.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit.Join a company that dominates the products in t

Join Our Team At Frontier Dermatology!.Do you enjoy giving superior customer service while being the first and last impression of an office? Join our dermatology team at our front desk reception as a Patient Service Representative!.Job Title: Patient Service Representative.Location: Gresham primary,

Join Our Team as a Clinic Services Specialist!.Patients walk through our doors with questions, concerns, and sometimes a little hesitation.That is where you come in! As the welcoming face of our clinic, you will put patients at ease with your commitment to exceptional patient care.Our physicians and

Customer Service Representative.We are looking for someone who will work for a short time through the summer.Potentially a good fit for work during summer break.Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls an

Alterations Customer Service Representative (CSR).The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service.The (CSR) is responsible for providing an

State Farm Insurance - JobID: 100-170730317 [Sales Agent / Sales Rep / Salesperson] As a State Farm Agent Team Member at State Farm Insurance, you'll: Establish customer relationships and follow up with customers, as needed; Use a customer-focused, needs-based review process to educate customers abo

As a Customer Service Representative - State Farm Agent Team Member with Dimitri Kondos - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to help pe

VCA Northwest Veterinary Specialists (NWVS).Client Service Representative to join our team!.Starting range is determined by skill set and years of experience in the field.Client Service Representative (CSR).As a CSR, you will be the first point of contact for clients and their pets, ensuring a welco

Waste Connections company, is looking for a professional.Customer Service Representative.Spanish/English differential wage is $21.Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.Inter

NE Hogan Rd, Gresham, Oregon 97030 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to b

I've been with State Farm since 2006 and opened our first office in Clackamas, OR in April 2011.Since then, we've grown into a strong team of eight full-time team members who take pride in delivering exceptional service and supporting one another every day.My journey with State Farm started early -

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.We are looking for driven individuals to come grow with us.Customer Service Representative.As a Customer Service Representative, you are a direct po

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Knipper Health, you will: Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, pat

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at CareScout, you will: Provide exceptional customer service to clients and their families by answering inquiries and addressing concerns in a timely and professional manner; Uti

Replies within 24 hours Benefits: 401(k) Company parties Dental insurance Health insurance Paid time off Training & development Vision insurance ServiceMaster Building Services is seeking a professional, reliable, and motivated Spanish Bilingual Fron Receptionist, Spanish, Bilingual, HR Manager, Ope

Support our mission and community with secure technology systems.At Guide Dogs for the Blind (GDB), we train guide dogs to create partnerships with individuals who are blind or visually impaired.We are seeking an experienced IT Infrastructure Specialist to provide senior-level technical support acro

Compassionate Vet Assistant / Receptionist Needed.Barlow Trail Veterinary Hospital is hiring! We're searching for a top-notch Vet Assistant/Receptionist to join our growing team.We're an established and expanding private practice located in Sandy, Oregon.As part of our growth, we have a RARE opening