Catering and Events Manager
25 days ago
Austin
Job Description Catering and Events Manager JOB DESCRIPTION Related Titles: Special Events/Banquet Manager; Catering Manager; Private Events Manager Status: Full-time | Exempt Reports to: Assistant Director of Catering and Events Supervises: Banquet Captain(s), Supervises Catering and Events Staff Position Summary: The Catering and Events Manager is responsible for the successful planning, coordination, and execution of private member functions and club-hosted events. This position manages the entire event cycle, including booking, client communication, menu planning, logistics, staffing, and, as needed, on-site oversight to ensure seamless delivery and member satisfaction. The Catering and Events Manager works closely with the Director of Catering & Events, Executive Chef, banquet captains, and vendors, fostering a collaborative team environment that supports service excellence and the achievement of financial goals. The role requires strong organizational skills, professionalism, and the flexibility to work evenings, weekends, and holidays. Success in this role requires a strong team mentality, fostering collaboration across departments to deliver exceptional member and guest experiences. Position Characteristics: A successful Catering and Events Manager possesses knowledge and understanding of the steps involved in proper fine dining service, event, and buffet set-up procedures. This position guides members and hosts through the banquet planning process from conception to fruition. This position also requires cooperative teamwork and initiative to complete projects cooperatively, independently, and often under deadlines. The Catering and Events Manager will be courteous and friendly with all clients and staff; must have excellent verbal and written communication skills, coordinate with the Director of Catering and Events as he/she manages event schedules, contracts, meets client demands, maintains employee and vendor relations, plans service, and oversees events to ensure all are successful. Essential Job Functions: • Manage the day-to-day coordination of events, including booking spaces, drafting Banquet Event Orders (BEOs), contracts, and event-related documentation., • Direct event logistics, including set-up, execution, and breakdown, while ensuring compliance with Club standards and policies., • Provide on-site event supervision, guiding banquet staff and addressing operational needs in real time., • Collaborate with the culinary team on menu planning, special requests, and dietary accommodations., • Oversee event billing, deposits, and reconciliations to maintain financial accuracy and accountability., • Act as the primary point of contact for members, guests, and vendors to ensure that all expectations are understood and met., • Support and monitor catering and banquet staff to ensure adherence to service protocols and high-quality guest experiences., • Ensure all event activities align with Club bylaws, policies, and established service standards The Ideal Candidate To perform this role successfully, the individual must: • Demonstrate flexibility, professionalism, and composure in all circumstances., • Maintain courteous and respectful relationships with members, guests, vendors, and colleagues., • Exhibit strong leadership skills with the ability to provide and receive direction constructively., • Embrace a team mentality, collaborating effectively with colleagues across all departments to achieve shared goals., • Approach challenges with initiative, resourcefulness, and a solutions-oriented mindset., • Display exceptional organizational skills and attention to detail., • Communicate effectively, both verbally and in writing, across all levels of staff and membership., • Embody a passion for hospitality, service excellence, and member satisfaction. Preferred Education and/or Experience: • Two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; or three to five years of relevant experience, or an equivalent combination of education and training in catering sales or marketing of member/guest services., • Food Handlers Permit and TABC Certifications (required)., • Background in Private Clubs, High-Volume Event Management, or Upscale Catering (preferred)., • Experience with Infor Sales or other CRM systems (preferred)., • Knowledge of Point of Sale (POS) systems., • Basic proficiency in Microsoft Business Suite (Word, Excel, Outlook, PowerPoint)., • Familiarity with Adobe and Adobe InDesign (a plus). Physical Demands: This position involves (regularly) sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, twisting, reaching, climbing stairs/ladders, continuous repetitive motions, sometimes hot/cold and noisy environments, and lifting at least 50 pounds. Work Environment: The work environment described here represents the overarching experience of the job, but cannot account for extraordinary circumstances. The noise level in the workplace is usually moderate and is typical of a country club environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Limitations and Disclaimer: This job description is intended to describe the general nature and level of work expected for this role at Westwood Country Club. It is not an exhaustive list of all responsibilities, duties, and skills required. Requirements may be reasonably modified for individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of others. Employees will be required to follow other job-related instructions and perform other duties as requested by their supervisor, in compliance with federal and state laws. Employment remains at-will under Texas law.
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