Leasing Manager
11 days ago
Overland Park
Job Description Position Summary The Leasing Manager oversees leasing operations for a residential apartment community or portfolio. This role is responsible for maximizing occupancy, driving lease renewals, leading the leasing team, and delivering an exceptional resident and prospect experience. Key ResponsibilitiesLeasing & Occupancy • Develop and execute strategies to achieve and maintain target occupancy levels., • Monitor rental market trends, pricing, and competitor communities., • Manage leasing traffic, conversion ratios, and closing performance., • Oversee the entire leasing lifecycle: inquiry, tour, application, approval, move-in, and renewal., • Ensure vacant units are ready and available for showing.Team Leadership & Development, • Hire, train, and supervise leasing consultants and leasing staff., • Set leasing goals and monitor individual and team performance., • Provide coaching, feedback, and ongoing training., • Create work schedules and ensure consistent office coverage.Resident Retention & Experience, • Lead lease renewal and resident retention programs., • Handle escalated resident concerns and resolve conflicts professionally., • Promote a positive community atmosphere and resident engagement events., • Maintain strong relationships with residents to improve satisfaction and retention.Marketing & Outreach, • Oversee property marketing and advertising strategies., • Manage online listings, social media presence, and reputation management., • Track marketing performance and adjust campaigns as needed., • Coordinate outreach events, open houses, and referral programs.Compliance & Reporting, • Ensure compliance with Fair Housing laws and company policies., • Maintain accurate leasing files, reports, and documentation., • Prepare and present leasing and occupancy reports to property leadership., • 3–5+ years of residential leasing or property management experience., • Strong sales and closing skills., • Excellent communication and interpersonal skills., • Ability to lead and motivate a sales-focused team., • Proficiency with property management software (Yardi, AppFolio, RealPage, etc.)., • Strong organizational and multitasking abilities.Key Competencies, • Customer-focused and service-oriented, • Results-driven and data-focused, • Strong leadership and team-building skills, • Problem-solving and conflict resolutionWork Environment, • On-site leasing office within a residential community., • Health insurance, • Dental insurance, • Vision insurance, • Paid time off, • 401(k), • Significant opportunity for commission (move in and renewal commissions), • 20% off rent at our community, • Employee discounts, • Professional development assistance