Quick Lane Manager
2 days ago
Sioux Falls
Job Description Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills. MINIMUM QUALIFICATIONS: • Previous experience as an automotive service advisor or assistant manager or similar role, • Strong knowledge of automotive diagnostics and repairs, • Excellent leadership skills with the ability to motivate and inspire a team, • Exceptional customer service skills with the ability to build strong relationships with customers Manage Quick Lane Advisors and Technicians • Selection, onboarding and scheduling, • Training, coaching, mentoring, counseling, • Foster a positive team atmosphere both within the Quick Lane and with other departments, • Resolve team member concerns in a prompt and effective manner, • Be approachable and enhance communication using active listening techniques with team members and customers, • Instill a sense of pride within the department to teach customer and team member confidence, • Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns, • Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment), • Implements new manufacturer and/or dealership systems or processes to increase business, • Completes daily sales and production records as established by dealership, • Provides technical information and assistance to associates, as needed, • Maintain active professional affiliations and certifications, • Keeps up to date on industry specific information, • Develops business strategies to ensure a strategic marketing advantage, • Health Insurance (including Wellness Benefit), • Dental and Vision Insurance, • Critical Illness and Accident Insurance, • Life Insurance, • 401(k) with company match after one year of service, • EAP – Employee Assistance Program, • Paid Vacation, Holiday and Personal Time, • Discounts on vehicles, service and parts – including immediate family members